Now before everyone gets on my case about not having a case (heh), this is the first phone I have had that has ever spider cracked on me since owning a Android Phone. I always have a screen protector on so it's never been a problem.
My concern right now, I am going into to T-Mobile here in a couple hours when they open and going to get a new phone. What are the chances they try to offer me a refurbished phone or I just get a new one?
Secondly, how would I go about transferring everything over to the new phone? Just use the Samsung App?
Thanks in advance guys!
How are you going to get them to replace a phone that you dropped in the first place? Wouldn't that be an insurance replacement that wouldn't be handled by T-Mobile? Please don't take offense to this I'm just asking. I don't know your exact situation but if you are wanting to replace it because you shattered the glass or whatever than that would be done through insurance and that would be a refurbished phone.
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Tiffany84 said:
How are you going to get them to replace a phone that you dropped in the first place? Wouldn't that be an insurance replacement that wouldn't be handled by T-Mobile? Please don't take offense to this I'm just asking. I don't know your exact situation but if you are wanting to replace it because you shattered the glass or whatever than that would be done through insurance and that would be a refurbished phone.
Sent from my SM-G925T using XDA Forums
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No worries! Considering I bought a new phone and it's like 3 months old, I should get a new phone. That's the logic I'm going by.
Looks like it will be cheaper to just replace the back side for $60 then to potentially get a refurb for $200....
Related
i just dropped my evo and shattered the glass. I have the insurance, so no worries. My question is based on other experiences, should I unroot before I take it to the sprint store and have them poke around in it? Didnt know if it mattered or not...
Same here...
Same thing happen to me this morning. My replacement phone will be here tomorrow. I wasn't planning on unrooting it. I'm not sure why a 3 party replacement company will be concerned about rooted phones but if someone has experienced problems in the past please share.
in most cases it should not matter if it was not the root that broke it and in this case it has nothing to do with it but if you are worried about it call your sprint store and ask them if they have no problem with it take it in if not you never have to tell them who you are so dont take it in and try another route
My advise with insurance is to always report the phone lost. Otherwise you have to send it back and if they don't receive it for some reason they will try and charge you. If you report it lost you can just loose it in the trash can or use it as spar parts.
So if something in my pocket broke my camera lens, sprint will still honor the insurance despite my phone having been rooted?
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zone23 said:
My advise with insurance is to always report the phone lost. Otherwise you have to send it back and if they don't receive it for some reason they will try and charge you. If you report it lost you can just loose it in the trash can or use it as spar parts.
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well, i was under impression that theres no charge for repairs with the insurance. I was told $100 if lost/stolen/water damage, free otherwise
milkit said:
well, i was under impression that theres no charge for repairs with the insurance. I was told $100 if lost/stolen/water damage, free otherwise
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I was under this impression as well. Thought the fix changes were free with insurance or 35 dollars without as long as the phone was not broken into 3 or more pieces or no more than 3 (can't remember)
glockliberty said:
So if something in my pocket broke my camera lens, sprint will still honor the insurance despite my phone having been rooted?
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Yes they will. I had my broken plastic cover over the camera lens replaced using the insurance. Took the phone in rooted, running Fresh and themed. No problems at all.
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So I notice the screen lifting up on the bottom left corner of my phone, and I can feel it moving around when I push on the corners. It's starting to concern me, and well... it shouldn't be happening; I don't appreciate paying for something that seems like it's going to fall apart.
Apparently this is a common problem... which is weird since people give Samsung so much crap.
Anyhoo... I'm past my 30 days (they ran out at the beginning of the month, new Sprint customer as of early Feb '11) what would happen if I took this back to Sprint's store? Would they just give me a new one, or make me go through HTC?
Hardware version 0003.
They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.
teh roxxorz said:
They should give you a refurb, as you still have warranty for 1 year for hardware defect just like that. Take it to the store-unrooted and all rooting files removed, and you should be fine.
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Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?
Ryjabo said:
Basically the only thing I'm concerned about is having to send my phone into HTC and having to wait to get one sent to me. You think they'll just switch it out in the store?
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Yea, they should just switch it out in the store. or worst case if they don't have one in stock, they'd order a refurb and you'd have it in a day or two, but you won't need to send it to HTC.
Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.
duplicate post, sorry
Ryjabo said:
Maybe I'll just deal with it.
The problem I have is... I wouldn't accept a refurbished phone. It's just a pet peeve... I paid for a new phone, I want a new phone. I don't like the idea of buying a new one that's defective somehow and getting given a refurbished phone as a replacement. It might not bother some, but I'm just anal like that.
Then again... I haven't talked to Sprint about it, so maybe they would give me a new one.
EDIT: I'll un-root and flash back to stock tomorrow then take it to Sprint on Monday and see what happens.
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I've always had better luck with calling into sprint over the phone then dealing with the sprint store people
I got a HTC hero that was a referb, worried that the phone was trash I kept waiting for it to go bad. It never did, in fact I sold it on eBay some time later. Refurbs are hit and miss, you will know within a few days if its a keeper. If not raise hell and get another one!
Sent from my PC36100 using Tapatalk
It came in the mail today. It came with 2.3.3 pre-installed. It seems from searching on here that no one knows for certain if there will be a root method for this. What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing. Best case is that someday maybe the devs might get a root method figured out, but no one knows if or when that will happen.
My old phone slipped out of my pocket and took a spill off my bicycle at about 20mph onto a paved road. It works fine, but the glass is shattered. I've had this phone for almost a year. I rooted it the day I brought it home from the store. I have spent a lot of time trying roms and kernels and it is set up just how I like it.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone. Or should I wait and see if the devs release a rooting method? I have 14 days to decide before I get charged $500 for not returning the broken phone to the insurance company. What would you do?
I'm not positive, but I think you can still RUU a 2.3 evo back to the 3.70 software and use Unrevoked from there. Good luck
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
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What I've gathered from the minimal time I have spent searching on here today is I might not ever be able to root this thing.
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There WILL be, just give it a week or two.
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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That's insurance fraud. Asurion will know what phone you send back, and when they find out, they could easily make you pay the full price for it.
MicrosoftBug said:
I would send back the insurance replacement (saving you $100) and take it to a repair center and have the screen fixed (which is only $35). Losing root SUCKS.
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Exactly this!
resonance77 said:
I am wondering if it would be worth it to switch out the glass from the replacement phone and put it on my old phone (I'm not sure if this is possible yet, I just thought of it) and send back the replacement phone with the broken glass from the old phone.
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Yeah, that's definitely a criminal act. I wouldn't go that route.
Does everybody have some sort of amnesia that they don't remember when the 2.2 OTA came out and a lot of people lost root? Everybody freaked out, they had to wait a couple of weeks (gasp!) and people were all worried there would never be a root method. Bounties were placed, dozens of threads were started asking the same thing. That's what prompted my signature, in fact. There was even a sticky about it, not that those do any good.
Then, there was a root method.
Just be patient. It will happen, maybe the RUU thing will already work for you. Soon, you'll feel silly for being so quick to worry. Heed the words of Tom Petty.
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
I don't remember when 2.2 came out and everyone lost root. I was still sporting my blackberry. This is my first Android phone and it came with 2.2.
I'm just going to return the broken phone and just wait it out. That is what I planned to do in the first place. The threads I read made it seem like there was a good chance that the ota 2.3 was unrootable.
resonance77 said:
I just got off the phone with the Sprint repair store. They told me that as of February, they no longer fix cracked screens for $35 if the screen has more that two 1 inch cracks. They also told me that once submitted, the insurance claim cannot be undone. I could have it fixed, but it would cost me the total for repair and the $100 for the insurance claim.
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Yup, that's the same experience I had. I went to TWO Sprint stores trying to replace my screen, no dice. So, I filed the claim with Asurion. Just got my phone today, and it's 2.3.3 with 4.22.651.2. Oh well, what can you do?
As everyone is saying, the root method will come out for this phone. Those with the newer phones (you, me, whoever else either just got a new Evo, did the OTA, or got an insurance replacement) will just have to patiently wait. I don't mind...it'll happen!
I was told by the insurance company that I COULD get the new phone, and have Sprint fix it with the new one.
Sprint was going to do it anyway, and replaced the screen on my wife's phone, but they didn't have any more EVO's in stock.
I have another question but didn't want to start another thread....
When I get my new phone, how can I tell if it's new, or refurbished?
When I get my new phone, how can I tell if it's new, or refurbished?
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New phones will ALWAYS come in the original box with all manuals and accessories. Refurbs will usually come in a plain box with no battery or anything. Refurbs also are required to have a small sticker under the battery with the date it was refurbed.
Also, to be sure, go to the dialer and hit ##786#. Scroll down to Refurbished Date. If it says N/A, then its new. If there is any date listed there, then its a refurb.
So, heres the deal. I have an E4GT that has just recently started overheating. I have to reset it several times a day to cool it off. Also it has a cracked screen that has been like that for a couple months and the overheating just started last week. If I take it to sprint and tell them that it is overheating bad will they replace it even if the screen is cracked or will I have to go through insurance? I dont mind paying the deductible or anything but if I dont have to I dont want to.
It is not rooted either. I was going to wait till I got a replacement to root it.
You would still have to pay the deductible unless the crack is less then an inch long on the screen
Sent from my SPH-D710 using Tapatalk 2
I can help you with this question. I manager a preferred retailer and am a certified sprint technician. Couple questions about the crack. Sprint policy is that it must have 2 or less cracks, under 1 inch in length. No spider web or shattered screens can be exchanged. If its a single crack under 1 inch then a repair center should warrenty out the device under sprints equipment service and repair program (Part of your TEP if you have it.) If the cracks are larger then 1 inch or more then 2 then the phone becomes classified as Physical damage and must be replaced through asurion. While the overheating is not likely related to the crack (overheating is common with this phone) the physical damage supersedes all others and voids the warranty requiring an asurion claim. Hope that helps, please PM if you have other specific questions.
Thank you eeeeeeeeeek. Not the answer that I was looking for but it is what it is.
Not the answer because I didn't answer your question, or not the answer you were hoping for?
No you answered it perfectly. I was just hoping for something different.
Another "I broke my phone, give me another for free".
I had a lady yesterday that just bought an LG Viper 4 days ago and dropped it in water. She expected me to replace it under the 14 day guarantee.
Sunsparc said:
Another "I broke my phone, give me another for free".
I had a lady yesterday that just bought an LG Viper 4 days ago and dropped it in water. She expected me to replace it under the 14 day guarantee.
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Actually, if you would read I have no problem paying the insurance but if the overheating would get me a new phone then it would be awesome. I actually, right after talking to eeeeeeeeeek filed my claim with assurion. So before you go jumping to conclusions before reading, try reading. It isnt that hard. I promise.
I would tell them it got so hot the screen exploded
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griffen97023 said:
I would tell them it got so hot the screen exploded
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LOL. I already filed the claim. No worries. But that was funny.
good to hear you got your phone replaced and sorry that I am a little late to this but I am a Tech at an Indirect Preferred Retailer and we are able to harvest screens and several parts from Exchange phones. I do it probably 5 times a day....won't cost you a dime if you have TEP. Remember that next time you crack your screen
animal7296 said:
LOL. I already filed the claim. No worries. But that was funny.
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Damn, where were you when I needed you? LOL No problem tho. Its all done and over with.
My father-in-law recently bought an S3 and his screen cracked in the corner. He called it in and they said that they would replace it for him for $XX, and that he didn't need to send in the broke one. This is what he told me the insurance people said to him mind you, I've never heard of anything like that before but who knows. The phone still works perfectly but the cracked screen is an eye sore for such a great looking phone.
I want to see if he will sell me his screen cracked phone but that's only if I'm able to get it fixed. So........ [Q] Is there anywhere to send the phone in to get a new screen? And if so.... Does anyone know around how much it'll run?
I appreciate any legitimate info anyone can give me.
I know the iphone 4s the screens were $100 to get fixed. So at least twice that.
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FarReach said:
My father-in-law recently bought an S3 and his screen cracked in the corner. He called it in and they said that they would replace it for him for $XX, and that he didn't need to send in the broke one. This is what he told me the insurance people said to him mind you, I've never heard of anything like that before but who knows. The phone still works perfectly but the cracked screen is an eye sore for such a great looking phone.
I want to see if he will sell me his screen cracked phone but that's only if I'm able to get it fixed. So........ [Q] Is there anywhere to send the phone in to get a new screen? And if so.... Does anyone know around how much it'll run?
I appreciate any legitimate info anyone can give me.
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what they do is send you a replacement and in the same box you place your old one. if not they will give you information on what store or samsung place to go where they will fix it for you in about 15 min. like actually replace the screen only. since it is insured most of it will be covered except for about 100$ roughly.