Develop Bugs

HTC Sync not connecting ..... (HTC Sync 2.0.28 with Vista)

Got my first android after using WM for years.
Tried everything to get HTC Sync to work but in vain.
Installed HTC Sync that came with phone on the SD card i.e., version 2.0.28.
Tried different USb ports on laptop running Vista but still no connection.
Can anyone help in getting HTC syn to work please ????

You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
Have You changed USB connection on Desire to HTC sync?
Dos it find new hardware on PC? Does it installed correctly drivers?
If all is OK, so You should have in bottom right corner of HTC sync written connected.

tickmaster said:
You wrote really very good fault description.
So please, have You installed HTC sync and restarted PC?
YES
Have You changed USB connection on Desire to HTC sync?
YES
Dos it find new hardware on PC?
YES
Does it installed correctly drivers?
YES
If all is OK, so You should have in bottom right corner of HTC sync written connected. NOThere is HTC Syn in corner, but DISCONNECTED
Click to expand...
Click to collapse

Try installing HTCSync again.

EroThraX said:
Try installing HTCSync again.
Click to expand...
Click to collapse
Already installed three times.

No luck so far. Please help. I try this three times everyday since I got my desire. Don't know what am I doingwrong. Installed/re-installed HTC sync on Vista laptop multiple times. Each time restarted computer. Connects device, USB device detected and installed successfully. HTC Sync option selected on attaching USB to device and computer ....... after trying for 30 seconds, gets msg on the device that "unable to find HTC sync on your PC". Though it is open in front of me.

Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?

scotch whisky said:
Can you mount it as a disk drive? If you can it at least proves that the usb drivers are working?
You might also want to try disabling any firewalls and virus checkers.
You also need a USB 2.0 port -How old is the laptop?
Click to expand...
Click to collapse
It easily mounts as a Disk Drive.
Disabled firewall/Antivirus too.
Got USB 2.0 ports. Its Sony Vaio with Vista, less than 2 years old.

Umm..............
Are you loading HTC Sync twice. It sits in the tray. To sync you do it all from the desire. Plug in USB lead, switch from charge only to HTC sync, after 20 to 30 secs it should connect then press sync now.

im having exactly the same trouble, let me know how fixing this goes!

I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.

dr_s said:
I feel like crying. 2 weeks since I got the Desire. No progress with HTC Sync. Even downloaded the newer version 2.0.33, which supposedly metions Desire as a supported device. Tried all possibilites but phone doesn't find HTC Sync on computer. No problems in using it as a disk drive but it is just sync which doesn't work.
This is pushing me to the wall and I'm seriuosly thinking about going back to WM/ HD2.
Click to expand...
Click to collapse
Hi there,
what version of Windows are you running? Is it 32/64-bit?

Did you try different USB slots on your computer? Cured the connection issues for me.

Hello,
I use this
http://www.htc.com/fr/SupportViewNews.aspx?dl_id=933&news_id=631
She works fine with my Desire with W7

Ensure your phone is setup to recognise HTC Sync:
1- From the Home screen, press MENU, and then tap Settings -> Accounts & sync.
2- On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.
3- If your phone displays a message indicating that it’s unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.
4- When the Phone Connection Wizard is displayed on your computer, click Next.
5- Enter the name you want for your phone, and then click Finish.
Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone.
If you still are unable to connect, please try the following (On a Vista 32-bit computer):
1- On your phone go to Settings -> Applications -> Development and turn USB Debugging ON.
2- Turn OFF your Desire and OPEN HTC Sync on your computer.
3- Connect USB cable to computer AND THEN to your phone.
4- Turn ON your phone again.
5- Now you should see a sync icon aside of the USB icon on your Desire's status bar. Pull the notification bar down and click on the sync icon and follow the steps in the HTC sync manager on your computer.
If still unresolved, try this:
1- Navigate to c:\program files
2- Create this directory structure underneath \HTC\HTC Driver\Driver Files\Vista_x86\
3- Unzip the uploaded zip file to that folder http://www.megaupload.com/?d=VCAV799X
4- Plug Phone into Computer via USB
5- Under Notifications Mount as USB Drive
6- Navigate to Storage Card\HTC Sync Tool_2.0.28\HTCSync_2.0.28 an run
7- Reboot
8- Open HTC sync, plug in your phone and follow the Wizard

First time I install HTC Sync( on my PC with Vista(32bit), it can not connect the Desire. I read the help file again, then I stop anti-virus software and re-install HTC Sync, and then it works fine.

@ Mastoid. Thanks for detailed reply and your help. However, nothing worked yet. Your file at megaupload is "unavailable" and therefore I haven't been able to try the third option.

OK - I was in the same boat and thought I had got one step closer but now back at square one::
Windows 7 32bit - and a 1 week old install so as clean as it gets - on a 1 yr old usb2.0 dell. Brand new desire - likewise.
Initially installed HT Sync from web site - no luck despite all the usual shutting down of firewalls (zonealarm & Windows) / AV (avira) / multiple reboots of PC & Desire.
Uninstalled HT Sync and associated driver.
Installed the version that came on SD card.
Rebooted Desire & PC.
Plugged USB into a different port (in case).
Win reported "android phone usb device - ready to use" but still couldn't find HTC Sync.
Then I disabled Avira AV and eureka - I connected.
Renabled AV and couldn't connect again.
Disabled it and connected again - left the default "My Desire" as device name and seemed to be paired with the PC.
Rather than syncing there and then I decided to check I could replicate the connection so I unplugged the desire without syncing.
WITHOUT CHANGING ANYTHING with the previously successful setup I immediately plugged the desire in again and ... no connection and cannot find HTC Sync.
I have now spent another hour plugging in and unplugging rebooting enabling disabling and I simply can't get a connection again - DAMMIT.
One thing I do notice though is that regardless of the fact I have turned off the annoying "usb debugging" in settings/apps/developer (that box is thouroughly unticked) it continues to run whenever I connect via HTC sync (HDD mode is fine btw).
It was running when I connected successfully though so my first thoughts that this was responsible somehow seem unfounded.
I'm now wrestling with a new OS on my PC and my mobile and am pulling my hair out - any thoughts / suggestions (other than "HTC Sync is ropey, unstable and doesn't play well with other apps) would be a blessing.
Tnx, M1

@ Mark, I am still in that boat with a hole.... sinking. No luck with HTC Sync. Tried all suggestions/advice. Both versions 2.0.28 and newer 2.0.33. Disbaling antivirus, all processes, multiple re-boots, multiple usb ports ....... I have given up.

Currently focused on Drivers and that "usb debugging" mode that just won't turn off.

[Q] Unable to connect moblile to PC HTC DESIRE

Hi,
I have got HTC DESIRE a day back, I am unable to connect my device to pc, when I plug the cable to PC nothing, neither mobile shows any thing nor PC. Also the device dont start charging. to charge I have to turn the devise of, connect the cable to PC it starts charging then, & if I turn the mobile on it still charges but dont connect to PC,
I have android 2.2, I think its the issue with of OS, is there any way I can reinstall the OS again? my device is not rooted,
Please Help me out, Thanx in advance.
Regards

Hi there
i cant sync my desire,pls help,sync program doesnt recognize my phone, windows 7

aliasif2010 said:
Hi,
I have got HTC DESIRE a day back, I am unable to connect my device to pc, when I plug the cable to PC nothing, neither mobile shows any thing nor PC. Also the device dont start charging. to charge I have to turn the devise of, connect the cable to PC it starts charging then, & if I turn the mobile on it still charges but dont connect to PC,
I have android 2.2, I think its the issue with of OS, is there any way I can reinstall the OS again? my device is not rooted,
Please Help me out, Thanx in advance.
Regards
Click to expand...
Click to collapse
The problem wherein the device doesnt charge when connected directly, and starts charging after plugged in while switched off, is not unique to you. I have faced the same issue. However I have been unable to solve it fully. Cynogenmod Rom when installed does not have this issue, and seems to be unique to Sense based Roms.
Have you installed HTC Sync?
If so, try uninstalling all three HTC Software from Windows-HTC Sync, the Driver Setup, and BMP Driver.
Disconnect the phone.
Now reboot the PC.
Reinstall HTC software fully.
Reboot PC again.
Now start up HTC Sync, and now connect the Usb cable.

droidzone said:
The problem wherein the device doesnt charge when connected directly, and starts charging after plugged in while switched off, is not unique to you. I have faced the same issue. However I have been unable to solve it fully. Cynogenmod Rom when installed does not have this issue, and seems to be unique to Sense based Roms.
Have you installed HTC Sync?
If so, try uninstalling all three HTC Software from Windows-HTC Sync, the Driver Setup, and BMP Driver.
Disconnect the phone.
Now reboot the PC.
Reinstall HTC software fully.
Reboot PC again.
Now start up HTC Sync, and now connect the Usb cable.
Click to expand...
Click to collapse
Thanks for your response, Actually I am unable to connect my device to pc, then how can i install any other ROM??
The procedure I have read from the websites require the PC to be connected with the device.
Also I didnt installed three things in my PC to sync, I just installed the HTC sync I downloaded it from the HTC website, Please tell where can I find the other two things.
Also there is an update, I have replaced the cable, Now when I connect the device to the PC, windows 7 shows un known device. But nothing is shown in the Mobile, no notification, & no list to select either "charge only" or "Disc Drive" etc
Thanks for your help
Regards

Hmm this sounds allmost exactly as USB-brick (i had one). Did you buy completely new phone or used one. You say its unrooted? Have you messed with your phone (flashing custom roms etc)?

godina said:
Hmm this sounds allmost exactly as USB-brick (i had one). Did you buy completely new phone or used one. You say its unrooted? Have you messed with your phone (flashing custom roms etc)?
Click to expand...
Click to collapse
No the phone is used one, but used only 2 or 3 days with no any scratch or any mark on it. I would have to replace the USB port of the device??

HTC One V - USB connecting problem

I am facing a problem with connecting my HTC One V to computer via USB cable - Whenever I try to connect the phone via USB with computer, I get this error message "USB device not recognized". I tried connecting on different computers but get this same message. However the phone starts charging.
Even if by chance it gets connected and if phone is moved even a little than it gets disconnected and same message reappears.
I am facing this probelm from long time now. What could be the problem?

install htc drivers

If you can get it to connect occasionally, then it disconnects if you move it, sounds like a bad USB port on your phone. Contact your carrier or HTC for a replacement, if it is still under warranty. I had the same issue with my old Optimus V.

You can install HTC Sync Manager to install the drivers

[Q] PC doesn't recognise my phone

Hi guys
Im proper stumped for ideas now ive been trying to connect my phone to my pc all morning but to no avail.
Here's what i tried so far:
Different usb leads,
putting the usb leads in different ports,
Uninstalled HTC Drivers and then re installed them
Enabled debugging options and USB debugging
All of these and still nothing
When i connect the phone to the pc the phone starts charging and the PHONE makes the normal beeping noise when its charging but nothing on the pc, when i connect something else to the PC the pc does a little beep to tell its recognized the usb device connected but with the htc one m8 it doesnt do anything, Ive been into device manager and nothing there in regards to the phone.
So im out of ideas so came here for help.
Thanks in advance

brookey12 said:
Hi guys
Im proper stumped for ideas now ive been trying to connect my phone to my pc all morning but to no avail.
Here's what i tried so far:
Different usb leads,
putting the usb leads in different ports,
Uninstalled HTC Drivers and then re installed them
Enabled debugging options and USB debugging
All of these and still nothing
When i connect the phone to the pc the phone starts charging and the PHONE makes the normal beeping noise when its charging but nothing on the pc, when i connect something else to the PC the pc does a little beep to tell its recognized the usb device connected but with the htc one m8 it doesnt do anything, Ive been into device manager and nothing there in regards to the phone.
So im out of ideas so came here for help.
Thanks in advance
Click to expand...
Click to collapse
Have you tryed with htc sync manager installed?

BernardoMorais said:
Have you tryed with htc sync manager installed?
Click to expand...
Click to collapse
Yes forgot to add that as well, tried it already still nothing

Uninstall all HTC Drives and HTC Sync.
Plug the phone to USB, and see if the PC responds. Does it try to automatically install HTC Sync? If so, don't allow it.
Does the PC recognize the phone at all in Device Manager (with all HTC software uninstalled)? If so, select the option to select drivers manually then pick generic Android MTP device (or something to that effect).

Have you rebooted the pc... Then plug in the phone?
And did it work on that pc before?

redpoint73 said:
Uninstall all HTC Drives and HTC Sync.
Plug the phone to USB, and see if the PC responds. Does it try to automatically install HTC Sync? If so, don't allow it.
Does the PC recognize the phone at all in Device Manager (with all HTC software uninstalled)? If so, select the option to select drivers manually then pick generic Android MTP device (or something to that effect).
Click to expand...
Click to collapse
When i plug the phone to the usb the pc doesnt respond as in recognize it, the phone does as it starts charging but not the pc, uninstalled all htc drivers and htc sync but still nothing, tried rebooting pc after uninstalling and still doesnt recognise me even plugging it in or in the device manager

brookey12 said:
When i plug the phone to the usb the pc doesnt respond as in recognize it, the phone does as it starts charging but not the pc, uninstalled all htc drivers and htc sync but still nothing, tried rebooting pc after uninstalling and still doesnt recognise me even plugging it in or in the device manager
Click to expand...
Click to collapse
Not a good sign that your PC doesn't recognize at all. Its possible the phone's USB port is damaged, so it will charge but not connect to sync to data.
Can you try a different computer?

ill try and update u

HTC Desire 816G Not connecting to sync manager

Hi.....
I have a HTC Desire 816G mobile when i connect to PC sync manager says no phone detected. when i go to PC manage-> device manager in top of the list it under the android USB devices mobile recognized as my htc how can i fix the problem.....
also i wont to know i root the mobile but every time i try to get in to boot loader to flash a custom rom i count get in to boot loader. devise boot in to android recovery mode how can i fix this?
plzzzzzzzzzzz help me..

To connect your phone to PC sync manager simply go to settings ==> Developer options and enable USB debugging after you can connect your HTC phone to PC sync manager.