[Q] update the phone - ZenFone 2 Q&A, Help & Troubleshooting

hello i have, asus zenfone 2 4g ram and intel 1.83.
the phone is from china and CN version but the frimwere is WW i dont get ota updates.
i dont want to root.
put the update on storage didnt work.
How can i update versions?
please help.

have u restarted ur phone after copying the update in internal memory

Yes i tried and also to restert and switch the internet and wifi off..
Sent from my ASUS_Z00AD using XDA Free mobile app

Boot to recovery it should detect & install the update automatically
If not then update it ur self via recovery
Make sure it ur model rom with same sku
Sent from my ASUS_Z008D using XDA Free mobile app

i will try,
but i tried from the recevory and adb and it didnt work.
the install said eror becuase it is not the same sku you CN sku but in my phone there is allready WW frimwere

which firmware version u have installed & which one r u trying to install
u should update firmware sequentially(the next form ur current firmware then the next till the latest)

i have bulid number:
WW-ASUS_Z00A-2.13.40.13
I tried to the next one and stil dosnt work the full frimwere from asus and also only the ota from asus-zenfone.com

try this
4) Changing CN version to WW version
UL-Z00A-WW-2.18.40.12-user.zip to UL-Z00A-CN-2.18.40.12-user.zip
taken from here http://forum.xda-developers.com/zenfone2/general/asus-zenfone-2-flashing-recovery-mode-t3096596
Changing WW version to CN version in ur case

the full frimwere from ASUS or the ota only?

try ota first

dosnt recognize after restert...

what exactly have u done ?

download the ota---put the ota zip ( change the WW to CN) file in intenal storage----- connect the phone the pc---- restert
same with asus original frimwere

u should always detach ur usb cable after copying update to phones internal memory
see here http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=1158&extra=page%3D1

sure i detached it and also try to do restert...

hmm strange i dont know what to do then maybe flash everthing via fastboot, but be careful not to flash the wrong partition
try this http://forum.xda-developers.com/zenfone2/general/asus-zenfone-2-flashing-recovery-mode-t3096596
go to 3.2) Flashing Zenfone 2 do as posted there
If this doesnt work then i dont know what will

I tried few time every time i had an error and the error said wrong sku..
I tried to change the file name and still same problem..
You have a good guide to sand me how to flash from recovery mode?
Sent from my ASUS_Z00AD using XDA Free mobile app

u tried sideloading the zip via adb ?
have you visited any of the sites i mentioned above? there is everthing u need

Thanks for all the help,
finally i flash a new frimware.
1.i got the recovery files for the correct version and start recovery.
2. i flash from the adb the new frimware
and every thing work perfectly, i tried to put another update and i got the notifcation.
Thanks for all the help.

Related

pls pls help my bricked ascend p6 pls pls

I tried to flash my p6 to B512 ROM, and I had changed my recovery, duno what is my recovery version now, but just cant install any new ROM.
Actually this is the first time i hit this problem and I hv really no idea how to proceed, i flashed successfully many times previously using twrp cwm or stock recovery, just dont know what happen this time, I know how to flash a new ROM from recovery anyway, just put dload folder with UPDATE.app inside in FAT32 sdcard, but it just not success during flashing, any expert can guide me, i really appreciate your help, I attached with a photo below, i stuck at here when reboot with USB plug in, and for your information my adb cant read my device
sasadeaunty said:
I tried to flash my p6 to B512 ROM, and I had changed my recovery, duno what is my recovery version now, but just cant install any new ROM.
Actually this is the first time i hit this problem and I hv really no idea how to proceed, i flashed successfully many times previously using twrp cwm or stock recovery, just dont know what happen this time, I know how to flash a new ROM from recovery anyway, just put dload folder with UPDATE.app inside in FAT32 sdcard, but it just not success during flashing, any expert can guide me, i really appreciate your help, I attached with a photo below, i stuck at here when reboot with USB plug in, and for your information my adb cant read my device
Click to expand...
Click to collapse
So first unplug your phone from your pc otherwise it won't work.
Than I had the same as you in the picture with the recovery 'stuck' but for it simply worked if I reboot straight again into recovery via the three buttons.
Hope I could help
hi
taaeem said:
So first unplug your phone from your pc otherwise it won't work.
Than I had the same as you in the picture with the recovery 'stuck' but for it simply worked if I reboot straight again into recovery via the three buttons.
Hope I could help
Click to expand...
Click to collapse
Hi, if i reboot without plug-in the usb, it will also fail like (attached photo124)
hm..tried to use a jb rom (b125/132)..maybe you flashed a jb recovery
blueIBI said:
hm..tried to use a jb rom (b125/132)..maybe you flashed a jb recovery
Click to expand...
Click to collapse
Different stock recovery only can install certain ROM? I tried B125 already cannot. Any other recommend ROM for me to try? I rmb I flashed a quite latest stock recovery
then try the b510 or the b634..
jb recovery can only install jb rom..so do kk recovery only install kk rom as i know..
if nothing brings success try the unicom rom..
blueIBI said:
then try the b510 or the b634..
jb recovery can only install jb rom..so do kk recovery only install kk rom as i know..
if nothing brings success try the unicom rom..
Click to expand...
Click to collapse
hi, my stock recovery is 4.4.2, and I just downloaded B634 ROM and tried to flash it, but the flashing fail......
stuck at this
ro.build.version.release = 4.4.2
ro.product.name = UEDGE
Current build version is not 4.2, dont need move.
USB Update Enter...
HUAWEI SDCARD&USB UPDATE AGENT VERSION 2.0
This phone is secureboot phone.
This phone is UNLOCK state.
sasadeaunty said:
hi, my stock recovery is 4.4.2, and I just downloaded B634 ROM and tried to flash it, but the flashing fail......
stuck at this
ro.build.version.release = 4.4.2
ro.product.name = UEDGE
Current build version is not 4.2, dont need move.
USB Update Enter...
HUAWEI SDCARD&USB UPDATE AGENT VERSION 2.0
This phone is secureboot phone.
This phone is UNLOCK state.
Click to expand...
Click to collapse
You still have your usb cable plugged in. It will NOT work like that. @taaeem has already mentioned that.
What was the previous firmware that you had installed?
If it was a Chinese firmware, you need to try flashing this file first: https://mega.co.nz/#!8kcVADpB!JKeDlX4WQhmAP3mclNTfIzIjVllw5sMhnrj-3KSpSc4
maybe the sdcard causes this error too..had this with a 16gb fuji card..with a 8gb noname it worked..
and unplug your phone before flashing..as mentioned..
miz_pimp said:
You still have your usb cable plugged in. It will NOT work like that. @taaeem has already mentioned that.
What was the previous firmware that you had installed?
hi miz_pimp, if i do not plug in the usb cable, it will directly go into fail as showed in the picture124 i attached below, I do not rmb what firmware i installed previously, but I did a full wipe, I do not think thr is still firmware inside beside stock recovery.
Click to expand...
Click to collapse
blueIBI said:
maybe the sdcard causes this error too..had this with a 16gb fuji card..with a 8gb noname it worked..
and unplug your phone before flashing..as mentioned..
Click to expand...
Click to collapse
I tried with different sdcard without usb plugged in, still giving me fail
very strange..
maybe you do a all again..
starting with flashing a stock boot.img and recovery.img (from the b512 rom..you can extract them by the update extractor from here..just search)..
then try to flash the b512 rom by the force update method (press and hold the buttons until you see the update process starting!)..
id this fails too..well..i don't know how to help then..
if there was a cn firmware on your device (as mentioned) then search for the unicom firmware and read how to flash this and do a eventually downgrade at first)..
blueIBI said:
very strange..
maybe you do a all again..
starting with flashing a stock boot.img and recovery.img (from the b512 rom..you can extract them by the update extractor from here..just search)..
then try to flash the b512 rom by the force update method (press and hold the buttons until you see the update process starting!)..
id this fails too..well..i don't know how to help then..
if there was a cn firmware on your device (as mentioned) then search for the unicom firmware and read how to flash this and do a eventually downgrade at first)..
Click to expand...
Click to collapse
i cant even flash my recovery, when i use adb, it just shows me waiting for device, then no response. I tried most of the ways but no one can help......
hm..what might help is that you install the device drivers again..i had in the beginning a similar problem..after reinstall of the device driver (there is a package by lesscro on this forum) my device was seen even in bootloader mode correct..
blueIBI said:
hm..what might help is that you install the device drivers again..i had in the beginning a similar problem..after reinstall of the device driver (there is a package by lesscro on this forum) my device was seen even in bootloader mode correct..
Click to expand...
Click to collapse
i reinstall the driver setup from lesscro, is still the same, nth works for me, I cannot change recovery cannot flash new ROM, everything just a mess
miz_pimp said:
If it was a Chinese firmware, you need to try flashing this file first: https://mega.co.nz/#!8kcVADpB!JKeDlX4WQhmAP3mclNTfIzIjVllw5sMhnrj-3KSpSc4
Click to expand...
Click to collapse
sasadeaunty said:
i reinstall the driver setup from lesscro, is still the same, nth works for me, I cannot change recovery cannot flash new ROM, everything just a mess
Click to expand...
Click to collapse
Have you tried the file that I linked to above?
I think your problem is that you flashed the incorrect recovery version for the firmware you had on your device.
Unless you used TWRP to completely wipe your device before you flashed your stock recovery (which was not at all necessary), then you should still have a firmware on your device.
miz_pimp said:
Have you tried the file that I linked to above?
I think your problem is that you flashed the incorrect recovery version for the firmware you had on your device.
Unless you used TWRP to completely wipe your device before you flashed your stock recovery (which was not at all necessary), then you should still have a firmware on your device.
Click to expand...
Click to collapse
hi miz_pimp, thank you so muchhhhhhhhhhhhh, I am able to recover my p6 with the firmware u linked to me. Really thank you and thanks for others too for helping me too. Thanks all.
Glad you got it sorted, and you're very welcome. [emoji2]

HELP! ZenUI and Google Play/Services not working after FACTORY RESET

Hi,
I badly need help as I couldn't launch Google Play even after I installed the APK manually using it's latest version. It all happened after I did a factory reset on the phone hoping that the new firmware (.59) for ZE551ML would go through after doing so.
Now, I couldn't download any of my apps and even all my Google accounts won't sync. I really don't know what to do. I just checked and my phone's SKU was WW. I was thinking it might be a problem with Google if my phone was a CN version. But it is not.
Asus ZE551ML Z00AD
BUILD Number: LRX2IV.WW-ASUS_Z00A-219.40.20_20150623_2193_user044030427_201501060109
Your firmware is .20 not .59 try flashing .22 pre-rooted firmware from shakalaka should solve your problem, follow instructions for changing from CN to WW, instructions located in this forum or on chinaphonearena, it may have the .59 updated today. Yesterday it was just the folder no Rom, haven't checked yet today.
Sent from my ASUS_Z00AD using Tapatalk
---------- Post added at 10:52 AM ---------- Previous post was at 10:48 AM ----------
Instructions and roms located here:
http://www.chinaphonearena.com/foru...change-CN-to-WW-flash-tutorial?highlight=asus no .59 yet posted
Sent from my ASUS_Z00AD using Tapatalk
http://dlcdnet.asus.com/pub/ASUS/ZenFone/ZE551ML/UL-Z00A-WW-2.20.40.59-user.zip
Here's the full latest firmware version for WW (international) ZE551ML version. Flash it with adb sideload in stock recovery. Hope this helps. You will lose all data, including internal storage. So please backup everything important to you and export it to PC before flashing.
rlaw said:
http://dlcdnet.asus.com/pub/ASUS/ZenFone/ZE551ML/UL-Z00A-WW-2.20.40.59-user.zip
Here's the full latest firmware version for WW (international) ZE551ML version. Flash it with adb sideload in stock recovery. Hope this helps. You will lose all data, including internal storage. So please backup everything important to you and export it to PC before flashing.
Click to expand...
Click to collapse
I found a very simple solution in flashing this without uaing adb. Complete unroot using SuperSU then copy the file (1 GB) to root (Internal storage) then reset your phone doing manual reboot. Your phone will automatically detect the update then install. Enjoy!
calvinpflores said:
I found a very simple solution in flashing this without uaing adb. Complete unroot using SuperSU then copy the file (1 GB) to root (Internal storage) then reset your phone doing manual reboot. Your phone will automatically detect the update then install. Enjoy!
Click to expand...
Click to collapse
Thanks for sharing.
Which recovery have you used?
alfi07 said:
Thanks for sharing.
Which recovery have you used?
Click to expand...
Click to collapse
Im really not a techie person so forgive me if i might be clueless on this. I didnt really go into any recovery mode. Just did a simble normal reboot of thr phone afyer copying the zip file (note: I didnt chnage the file name) to the Internal Storage folder then aftr that, i was prompted for the system update. Oh i have cwm installed but i didnt boot or flash it through that though. Ive noticed there were 2 versions of that .59 update posted here. Earlier was jist 21MB and this 2nd one is about 1.1GB. Not sure if that jas anything to do with the ADB flashing issue i encountered earlier with the Status 7 error.

Phone reboots when I try to uninstall an Application

Hello, today I've received my Zenfone 2 wich came with 32GB ROM and 4 GB RAM. I got it from a Chinese website, and suprisenly it comes with Google Apps installed. Even if you make a factory reset. Even the build number says WW. But in the website they say it is a CN version. I think they have flashed it or something!
Anyway, when I installed few apps, and tried to uninstall some of them, my phone kept rebooting. This problem occures when I try to disable an app as well.
Anyone? Please help
If you going to root and install roms, then just install one of the custom stock roms or the aosp roms. If not and don't need the lte bands on the WW firmware then best to flash back to CN firmware
Same problem
Hello i have the same problem 2gb ram version, buy from tinydeal they say ww rom and it show ww rom. Do you find any solution yet ?
Kamen911 said:
Hello i have the same problem 2gb ram version, buy from tinydeal they say ww rom and it show ww rom. Do you find any solution yet ?
Click to expand...
Click to collapse
Hello Kamen, I bought mine from TinyDeal as well. Honestly, never going to buy a product from them anymore! But luckly I have found a way to fix it. Download the official Zenfone 2 frimware from the website and put it on a SD Card, then flash it using a custom recovery, I used CWM Recovery to flash it (choose from external SD Card).
Now I'm running on the latest update. And everything is working fine!
It is not a WW Model, it is CN. But I changed mine to WW Firmware. By flashing both recovery and firmware to WW.
Hello
ClarnTV said:
Hello Kamen, I bought mine from TinyDeal as well. Honestly, never going to buy a product from them anymore! But luckly I have found a way to fix it. Download the official Zenfone 2 frimware from the website and put it on a SD Card, then flash it using a custom recovery, I used CWM Recovery to flash it (choose from external SD Card).
Now I'm running on the latest update. And everything is working fine!
It is not a WW Model, it is CN. But I changed mine to WW Firmware. By flashing both recovery and firmware to WW.
Click to expand...
Click to collapse
Thanks for the help, so mine is WW rom now and cwm is obviously CN, i need to flash to CN and thank cwm to WW thank rom to WW ?
Or i just need to flash the CWM to WW and update latest WW firmware ?
Seriously?!! You guys really didn't look too hard... Here _ http://forum.xda-developers.com/zenfone2/general/asus-zenfone-2-flashing-recovery-mode-t3096596
Chapter 4
I have the same problem.with Redmi2 prime (China model). if I flash global ROM and China modem, I can't uninstall any apps

How to downgrade from WW4.21.40.223 to WW_2.12.40.11?

Hi,
I have the flickering screen problem with my phone and it is out of warranty so i can't send it back to repair.
I tried upgrading to the latest firmware, tried factory reset, wipe cache, installing google launcher, enabling the HW thing in developer mode and nothing worked.
I read that WW_2.12.40.11 version doesn't have the screen problem and i want to try it, but i wanna be sure i'm doing it the right way.
1) I read that i can't just put the wanted firmware in my phone and install the update but i must also flash the matching recovery to flash the wanted version - is it true?
2) Can i downgrade straight from my version to the lower one because i think the other way around, i need to have higher version for upgrading to the higher version i now have.
3) Where can i find the adb driver for this?
Thanks
You can downgrade via ext sd card using the downgrade version from asus > 52.20.40.196 LP which when installed , reboots to 2.20.40.196LP
When putting WW-UL- 52.20.40.196.zip.zip ,make sure to put an extra .zip on the end in file manager or in sd from pc first and reboot.
If you then put WW-UL-2.12.40.11-user.zip.zip (extra .zip) on sd or in file manager . You might get that to give you notification after a reboot too. Although i have not tested to downgrade that far .
You must use the first 52.20 blah blah fw to initially downgrade first though. Ignore this and you are liable to brick. Here >
http://dlcdnet.asus.com/pub/ASUS/ZenFone/ZE551ML/UL-Z00A-WW-52.20.40.196-user.zip
See my downgrade via ext sd video and thread , familiarise yourself with the process first !
https://forum.xda-developers.com/zenfone2/help/success-downgrade-mm-to-lp-via-sd-card-t3520642
Any questions , just ask
timbernot said:
You can downgrade via ext sd card using the downgrade version from asus > 52.20.40.196 LP which when installed , reboots to 2.20.40.196LP
When putting WW-UL- 52.20.40.196.zip.zip ,make sure to put an extra .zip on the end in file manager or in sd from pc first and reboot.
If you then put WW-UL-2.12.40.11-user.zip.zip (extra .zip) on sd or in file manager . You might get that to give you notification after a reboot too. Although i have not tested to downgrade that far .
You must use the first 52.20 blah blah fw to initially downgrade first though. Ignore this and you are liable to brick. Here >
http://dlcdnet.asus.com/pub/ASUS/ZenFone/ZE551ML/UL-Z00A-WW-52.20.40.196-user.zip
See my downgrade via ext sd video and thread , familiarise yourself with the process first !
https://forum.xda-developers.com/zenfone2/help/success-downgrade-mm-to-lp-via-sd-card-t3520642
Any questions , just ask
Click to expand...
Click to collapse
Thanks alot
Just a question before i try your method: I already installed 2.12.40.11 recovery.img into the phone. can i still use your method or should i first flash 4.21.40.223 recovery.img back to the phone?
gifnooky said:
Thanks alot
Just a question before i try your method: I already installed 2.12.40.11 recovery.img into the phone. can i still use your method or should i first flash 4.21.40.223 recovery.img back to the phone?
Click to expand...
Click to collapse
OK, it's weird, i did flash the 2.12.40.11 recovery.img to the phone using adb and it was said in the console that the process completed, but now when i enter recovery mode it still shows me 4.21.40.223 version.
OK, I did downgrade with your method and it works great, but when i try to downgrade fro that version to the version i want to try i get error that i cant install the package over the existing newer version.
Just to inform.
gifnooky said:
OK, I did downgrade with your method and it works great, but when i try to downgrade fro that version to the version i want to try i get error that i cant install the package over the existing newer version.
Just to inform.
Click to expand...
Click to collapse
If you want to downgrade to such an old version, find the .raw file of that version (search here on XDA) and flash it via Asus Flash Tool.
JBolho said:
If you want to downgrade to such an old version, find the .raw file of that version (search here on XDA) and flash it via Asus Flash Tool.
Click to expand...
Click to collapse
Thanks for the advice.
I searched and found raw firmware versions but no the one i'm looking for.
Is there any way i can install the official firmware i have? i also found recovery.img, boot.img, droidboot.img of the version i want.
gifnooky said:
Thanks for the advice.
I searched and found raw firmware versions but no the one i'm looking for.
Is there any way i can install the official firmware i have? i also found recovery.img, boot.img, droidboot.img of the version i want.
Click to expand...
Click to collapse
If you have all the img partitions you can always try installing via fastboot commands but i really recommend using a raw with Asus Flash Tool...
Hai friend try flash 3 file of boot.img recovery.img and droidboot.img version 40.11.. and then flash rom with adb sideload.. its work for me... and solve my prob flicker display..
Sent from my ASUS_Z00AD using Tapatalk
savve said:
Hai friend try flash 3 file of boot.img recovery.img and droidboot.img version 40.11.. and then flash rom with adb sideload.. its work for me... and solve my prob flicker display..
Sent from my ASUS_Z00AD using Tapatalk
Click to expand...
Click to collapse
Hi, thanks i'l try that.
does it matter in what order i flash this 3 files?
Edit: If i already flashed the ROM can i just flash the boot.img and droidboot.img or do i need to do the whole process including flashing the ROM again?
Is your screen flickering problem like this: https://www.youtube.com/watch?v=kRuxTefNcKw
If its like that I was told its a LCD hardware problem which gets fixed by replacing LCD.
Update:
Well, I installed firmware 2.12.40.11 and it worked fine for several days but then the screen started to flicker again.
i started to update the devices with OTA updates and then i saw that in firmware WW_2.20.40.174 the screen didn't flicker.
i had further updates and then the screen started to flicker again.
i tried to flash recovery.img, boot.img and droidboot.img but not the device only enters fastboot mode but when i try to enter normal boot or recovery mode, it only comes back to fast boot mode.
any suggestion what should i do to unbrick the phone?
Thanks

Please someone help mep

Hi everyone how are you guys,I know my question is not related to the topic but I want someone to help me.i recently bought the red magic 5g Chinese specs,but the problem is that from where I purchased they installed the global Rom inside of it,I want the cn Rom I downloaded the software from the cn nubia official website but when I am about to install it shows me the error,I don't know what to do now,please someone help me
Salim0900 said:
Hi everyone how are you guys,I know my question is not related to the topic but I want someone to help me.i recently bought the red magic 5g Chinese specs,but the problem is that from where I purchased they installed the global Rom inside of it,I want the cn Rom I downloaded the software from the cn nubia official website but when I am about to install it shows me the error,I don't know what to do now,please someone help me
Click to expand...
Click to collapse
Shows you which error?
Did you try to install it via local update?
Anyway, your best bet is to install TWRP and flash the CN ROM through TWRP.
Alternatively, use miflash tool in the unofficial unbrick tool to flash the CN firmware via edl mode
Nubia package error
Bro when I purchased the phone the software was 3.16 global,then I changed it to 4.16 with local update,but I was trying the same thing with the Chinese software when I go to the local update and I press the install button the mobile shut down and goes to the software installation but after 10% or something it shows package error and just reboot it self.i don't know what to do now. sorry my English is not good
Salim0900 said:
Bro when I purchased the phone the software was 3.16 global,then I changed it to 4.16 with local update,but I was trying the same thing with the Chinese software when I go to the local update and I press the install button the mobile shut down and goes to the software installation but after 10% or something it shows package error and just reboot it self.i don't know what to do now. sorry my English is not good
Click to expand...
Click to collapse
Use TWRP; follow the link below, root your device then flash CN ROM from TWRP.
Back up your data cos flashing TWRP will wipe everything.
Also, when installing CN, get version 6.23
All the best
zayidhs said:
Use TWRP; follow the link below, root your device then flash CN ROM from TWRP.
Back up your data cos flashing TWRP will wipe everything.
Also, when installing CN, get version 6.23
All the best
Click to expand...
Click to collapse
Sorry brother but I can't see any link
Salim0900 said:
Sorry brother but I can't see any link
Click to expand...
Click to collapse
http://romdownload.nubia.com/红魔5G/V6.23/NX659J-update.zip
There you are. Its the 6.23 version of the cn rom
This directs to the 5s version but both the 5s and 5g versions of this rom are identical. ( Md5 checksum proves its the same file)
Flash from recovery. Or through TWRP
Brother I downloaded the file but I am trying to flash it through recovery mode,but when I go to the recovery mode and press on package update, otg device but there is no file there.the file location is in the storage device
Salim0900 said:
Brother I downloaded the file but I am trying to flash it through recovery mode,but when I go to the recovery mode and press on package update, otg device but there is no file there.the file location is in the storage device
Click to expand...
Click to collapse
Otg refers to a external usb device you connect to the phone. If you have the update.zip on the root of the internal memory it should show up.
If it does not. You should use the root without unlocking bootloader tutorial to install TWRP. The zip will flash from there with no problems.

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