I've had my LG G4 for only 6 days and today after wiping off some fingerprint smudges I noticed some marks on the screen. The marks are on the lower right and upper left of my screen as seen in the pictures below. I've heard that others have noticed these marks too in exactly the same places on their screens.
Upon running my fingernail over the mark I can confirm I can feel a difference in the surface compared to the non-marked areas. It appears that the screen may have been damaged during the manufacturing process, perhaps on a production line or conveyor belt mechanism as the marks on other peoples phones are in the exact same place... some are worse than my marks and extend across the entire screen.
Last Monday I went back to the T-Mobile shop and they gave me a new phone, four days later I noticed the marks on my screen again. I thought it was just that phone but now it happened again with the new one.
Please check your screens and post here if you have the same marks.
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stephanz1 said:
I've had my LG G4 for only 6 days and today after wiping off some fingerprint smudges I noticed some marks on the screen. The marks are on the lower right and upper left of my screen as seen in the pictures below. I've heard that others have noticed these marks too in exactly the same places on their screens.
Upon running my fingernail over the mark I can confirm I can feel a difference in the surface compared to the non-marked areas. It appears that the screen may have been damaged during the manufacturing process, perhaps on a production line or conveyor belt mechanism as the marks on other peoples phones are in the exact same place... some are worse than my marks and extend across the entire screen.
Last Monday I went back to the T-Mobile shop and they gave me a new phone, four days later I noticed the marks on my screen again. I thought it was just that phone but now it happened again with the new one.
Please check your screens and post here if you have the same marks.
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Aren't those scuffs though?
Sent from my LG-H815
ambervals6 said:
Aren't those scuffs though?
Sent from my LG-H815
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It looks like it.
Mine's fine, and I haven't heard of anyone else experiencing this issue...
I just saw a thread with multiple users experiencing the same issue: http://forum.xda-developers.com/g4/general/screen-coating-issues-t3134029
stephanz1 said:
I just saw a thread with multiple users experiencing the same issue: http://forum.xda-developers.com/g4/general/screen-coating-issues-t3134029
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Yeah I saw it now. I thought mine were scuffs and didnt make a big deal until I saw this. Do you know if LG G4 usa trial has any warranty?
Sent from my LG-H815
https://www.ifixit.com/Guide/How+to+apply+anti-fingerprint+oleophobic+coating/9682 Possible solution? Someone to try this?
Sent from my LG-H815 using Tapatalk
Mine returned. Waiting for replacement.
Sent from my GT-I9505 using Tapatalk
Related
Hey guys;
I just bought a used G2 from someone 4 days ago to start an Even More+ plan on T-mobile USA. I started the plan the next day and everything is going well. I should say that at purchase everything on the phone seemed mechanically immaculate. The screen was perfect, etc.
Today when I got to class and turned off the screen on my phone, I noticed that in the bottom left corner of the phone there are a few dozen grey/white dots/specs on the screen of the phone. The best way to describe it without a picture is it looks like very fine grains of sand are under the screen, and they're really only noticeable when the screen is off or a black background is used. The screen for sure wasn't like this last night or even this morning from what I remember, and I haven't dropped or been rough on it at all. I baby my phones.
So what causes this? are there easy fixes?
If I were to pay for the $5.99/mo. insurance, would it pick up the screen repair? I called T-mobile support really quick (which was made aware that the phone is used) and they said even the lesser part of the insurance, $1.99, would cover manufacturer defects in the screen for free, I just need to contact HTC about it.
I have up to 14 days (10 days from now) from the start of the plan to add insurance. Should I do it and send it in?
When I get home from class in a few hours I'll see if I can take a picture and post it up.
Thanks for any help or words of wisdom. I just got done dealing with crap with phone replacements from Sprint, so I hope this is better!
Okay I'm home here's a picture:
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i have the same problem, my desire z is only 3 months old and in the bottom left corner of the screen there is tiny bits of dust that is now underneath my screen
jonoball88 said:
i have the same problem, my desire z is only 3 months old and in the bottom left corner of the screen there is tiny bits of dust that is now underneath my screen
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Have you contacted HTC or the carrier about it? I might call HTC tonight as well
Sent from my T-Mobile G2 using XDA App
Alright well I called into T-mobile and added the $5.99 insurance. Talked to the same guy that started my coverage. He said that the manufacturer's warranty $1.99 portion will cover issues with bad buttons, radios, screens, etc.
Gonna call t-mobile support in a couple days to see if I can get a warranty exchange figured out.
I should also note that the customer support people have been A+ so far in my dealings with T-mobile.
hi guys I wanna shared this problem with all because maybe someone has an idea to solve.
I have problem when I press on the green areas of the image, I have a little Creaking, but it feels when I press a little hard, but still bothers me because it's a $700 phone, I bought my phone on ebay to a Chinese seller, so I think I'll have to find a solution for myself and I would like to know if anyone can give me an idea to solve this.
Thanks.
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Nothing in either sopt for me. I have a minuscule amount creaking up at the very top of the battery door. Just have to push the battery over up a little bit and it goes away.
No creaking for me in those spots or anywhere else.
Ah, I have that creaking...but I have to push very hard. Bought mine via Expansys. Doesn't bother me too much. OP, how much pressure do you have to apply to make it creak?
Yea I definitely have the creaking when I press down around and below the camera. It's annoying b/c that's usually where I rest my finger when I'm on the phone. Is it worth trying to get the device replaced?
It always is and always will be user preference. Some people have lower thresholds for the little annoying things. Getting it replaced is solely up to you. For me, it's not a big enough issue.
No issue here. Sorry.
Sent from my Galaxy Nexus using XDA App
bennettm89 said:
Ah, I have that creaking...but I have to push very hard. Bought mine via Expansys. Doesn't bother me too much. OP, how much pressure do you have to apply to make it creak?
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I have to press a little hard to hear the crunch, I think plastic phones always crackle a bit , whenever I can live with this if not worse
Sent from my Galaxy Nexus using xda premium
I just solve my problem 2 days ago, I did was disassemble the phone and remove the housing and put it back, Now I have no creaking even in the battery cover, my phone is now like a rock.
wallendiaz said:
I just solve my problem 2 days ago, I did was disassemble the phone and remove the housing and put it back, Now I have no creaking even in the battery cover, my phone is now like a rock.
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Glad you got it fix.
flowage said:
Glad you got it fix.
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thanks ..... I only watch this video and solved my problem.
http://www.youtube.com/watch?v=1WqajUcI_oU
Got no creaking, no matter how hard I press it.
my head squeaks when i push really hard? is that normal?
I have two small yellow spots. Upper left and upper right. I have already rooted and installed custom rom and have been playing with my phone for a week now. I love this phone and am trying to live with it even though I know I shouldnt.
Anyone else in the same boat? Or did everyone that had this problem return there phone. I bought mine unlocked on amazon.
Has anyones spots disappeared? I was googling the pictures of the Iphones that had the same problem and they look Identical to what I have. Its not as bad as some peoples pictures I have seen though.
hmmmm.... what to do...
jfrock25 said:
I have two small yellow dots. Upper left and upper right. I have already rooted and installed custom rom and have been playing with my phone for a week now. I love this phone and am trying to live with it even though I know I shouldnt.
Anyone else in the same boat? Or did everyone that had this problem return there phone. I bought mine unlocked on amazon.
Has anyones dots disappeared? I was googling the pictures of the Iphones that had the same problem and they look Identical to what I have. Its not as bad as some peoples pictures I have seen though.
hmmmm.... what to do...
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dots or spots? i have dots mid screen i i wish it was in the corner, these are dust particles in the screen lamination
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Spots. Sorry for the confusion. I should change the thread title.
Title changed!
Most likely glue.
jfrock25 said:
Spots. Sorry for the confusion. I should change the thread title.
Most likely glue.
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how long have you had your phone
spots can go away with use
1 - week.
Thats what I was hoping and the reason I havent returned it yet. You can press on them and they disappear. When you let go they come back. I was reading in a thread somewhere that someone had massaged them for a little bit each day for a week and they went away.
They also get brighter as the phone heats up.
jfrock25 said:
1 - week.
Thats what I was hoping and the reason I havent returned it yet. You can press on them and they disappear. When you let go they come back. I was reading in a thread somewhere that someone had massaged them for a little bit each day for a week and they went away.
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ah one more screen lamination issue, then its air gabs in the glue
im willing to pay a trip to the factory just to fight with those responsible of the lamination process lol
Please do!
Wrap your one x in a sock. Give them a smack to the face.
Please record this and upload video for our viewing pleasure!
this should help you http://forum.xda-developers.com/showpost.php?p=25244335&postcount=130
Ok here's a warning to all of you, the edges of the screen are very sensitive to pressure I noticed the other day light pressure on the edge of the bezel would make my screen discolored, I just took my phone out of my pocket now and I have a yellow vertical band down the right hand side of my screen, I'm guessing my phone squeezed in my pocket when I got in the car for work this morning, just a warning to everyone be ultra gentle with your screens. :-( not happy.
having tested and unboxed over 15 HOXes
i can confirm to you some of them ripple under light pressure, some under some effort and few impossible to ripple
the ripple is a sign of imperfect screen lamination, if your's was very sensitive to begin with than it was defected out of box and hence the damage you have now
out of the 15 i tried, only one of them that my cousin own is completely ripple free no matter how hard you push
the one im talking about feels completely different to the rest, its extremely rigid on both left and right sides with such a tight gap that no dust can get it, like i said it has been an impossible task for me to find another one like it, this one is also perfectly clean and even on whites when viewed at every angle, ie: its lamination is flawless, early HT23 white
something is seriously messed with HTC screen fitting and its only time before more and more cases like this will appear
This phone gets better by the day...
Might dump it on ebay and .....
This is rediculous.... somone with money and power DO SOMETHING!!!!
Mod edit: Edited for language
The glass is pretty fragile anyway TBH. Mine has been in a pocket on it's own and still managed to become scratched after a week, whereas my last iPhone 4 went about two years without getting a mark on either side!
HaTeC said:
This phone gets better by the day...
Might dump it on ebay and **** it all to hell.
This is rediculous.... somone with money and power DO SOMETHING!!!!
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You should get a Samsung device, I here each of their displays are identically perfect. Seriously, I've never seen a mobile device forum where there weren't a percentage of complaints about the display. You can't build millions and have every unit perfect. Google "iPad/iPhone display issues" and you'll see no one's immune.
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http://www.engadget.com/2011/11/08/t-mobile-galaxy-s-ii-screen-issues-have-some-seeing-poorly-rend/
BarryH_GEG said:
You should get a Samsung device, I here each of their displays are identically perfect. Seriously, I've never seen a mobile device forum where there weren't a percentage of complaints about the display. You can't build millions and have every unit perfect. Google "iPad/iPhone display issues" and you'll see no one's immune.
http://www.engadget.com/2011/11/08/t-mobile-galaxy-s-ii-screen-issues-have-some-seeing-poorly-rend/
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Thats the good thing about being able to manufacture your own screens and not have to rely on 3rd parties I suppose. Imagine being able to buy a HTC phone with a Samsung screen in it! Minus all the Hardware issues too!
Oh wait, were you being sarcastic!?!? lol
My One X screen seems to have a patch in the centre of the screen where finger prints sticks easily, and it feels 'sticky', well not as smooth as the surrounding screen, almost like the wax or coating is gone. The screen looks fine, no damage, or visible residues, I trired cleaning it with lcd screen cleaner and methol when it is wet you can see the liquid is all at one patch, but the liquid on the surrounding is like its on wax with droplets.
does anyone get this? my friend's one x doesn't have this 'sticky' feel in the centre of the screen. any idea how to solve this?
thanks in advance
It has an oleophobic coating. I got a scratch in my old one, but I had to exchange it due to the yellow spot issue.
Best option is to ignore it, however, if you are determined I've heard some people have success polishing it away (google polishing gorilla glass). Be advised that I'd practice first on a non-600 dollar phone.
Can not be polished. If you do not want to be without oleophobic coating.
redeu, mine One X has exactly the same problem, I didn't manage to fix it, looks like oleophobic coating was not properly applied to this part of the screen at the factory.
Not sure if it's covered by the warranty.
UPDATE: pictures of the problem, after some use showing oil where the coating is damaged, the second is after wiping with soft cloth, can't notice any issue.
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I've contacted HTC support regarding this problem and waiting for their response.
I've also sent an email to htc, awaiting their reply... in the mean time, i stuck a screen protector on there, it feels better now.
Definitely looks like an issue in the coating. One more build issue to add on for the HOX. Of course, as redeu said, a screen protector eliminates the issue.
Got a reply from HTC support:
We do apologize, but device has to be referred to the point of sales if 14 days since purchase have not expired yet, or to the repair center, where will be decided if it is in-warranty case
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CrazyCoder said:
Got a reply from HTC support:
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errr.. that doesn't sound very promising, mine didn't appeared in the 14 day period. where about are you located?
See my profile for the location. I'll try to contact the service center once I return from the Google IO in July, as I don't want to attend it without my phone.
UPDATE: local HTC service (telemix.ru) has replaced the screen within 30 minutes, I'm the happy user again!