Bluetooth issues with music - Verizon Galaxy Note 4 Q&A, Help & Troubleshooting

The past few weeks I've been having Bluetooth issues when playing music on my Note 4. I'll be playing stuff either on my PowerBeats2 or UE Boom and all of a sudden the music will stop playing, I'll hear a hiccup of sound a few seconds laters and that's it. When I check, the bluetooth on the phone is still on and still connected to the devices. The devices don't notice a drop connection either. I look at the music players and it LOOKS like they are still playing sometimes but there is no sound going through the bluetooth connection and nothing is coming out of the phone speakers either. What I end up having to do is turn off the Bluetooth on the phone, turn it on again and then manually force the connection on again between the two then hit play. It happens with Google Music player and the Samsung Music player and Musicmatch so it's not a particular app. Strange this is, it doesn't happen when I'm in my car and the charger is connected to it. It happens with songs on the internal memory and the microSD card so I don't think it's the microSD card going bad. What I do notice when it happens though is that it seems the phone completely lags out. Like it's pausing right before it happens. Screen response time can be nonexistant or laggy all of a sudden. Anyone else having this problem? I've wiped the cache and everything as well and this still happens.
I've also noticed my phone be quite laggy lately actually. It didn't happen originally when Lollipop was installed nor did the Bluetooth problems. I've been pulling apps off my phone and checking data and battery use to see if it's some app that's messing up but can't seem to pinpoint anything. I ordered a new battery because I've had it drop from 25% to like zero within a few minutes sometimes. I'm also considering wiping the whole phone and fresh installing Lollipop from scratch instead of sticking with the upgrade from KK that came through. I'm not sure if it's software or hardware related these problems. Any ideas or suggestions?

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Bluetooth and/or Pandora problems?

Is anyone having problems with their bluetooth locking up? I am getting various issues that all seem to be related to the bluetooth. I routinely connect to a Jabra Cruiser Bluetooth speakerphone in my car and stream music, mostly Pandora but sometimes google music or other players.
This morning I turned on the speakerphone and immediately watchdog told me that bluetoothd and pandora services were both stuck at 40% each. I hadn't even launched pandora since the last reboot. Had to restart the phone.
Other times I will go to turn on the speakerphone and it will not connect. I try to turn bluetooth on and off. It shuts off fine but hangs turning on. Usually about 30 seconds later the entire phone becomes unresponsive and I have to restart it by holding power. Putting it in and out of flight mode does the same thing.
Still other times I will shut the speakerphone off or walk out of range and the bluetooth icon on the phone continues to show connected. Sound may or may not come out of the phone and the volume control says bluetooth audio. Again restarting bluetooth locks up the phone and requires a restart.
Lastly sometimes bluetoothd and/or pandora will randomly go haywire and hang with high CPU utilization.
Anybody else seeing any or all of these symptoms or have any ideas. I am rooted and have the 2.3.6 update. Pretty sure the problems were occuring before the update, not sure about before the root.
Thanks...
Yes I am having similar problems when using bluetooth to connect to my home based panasonic DECT phone system. A reboot of the phone does repair the issue. It seems to occur every 24-72 hours, if the phone is not rebooted. My blackberry connects via bluetooth to the same panasonic phone system without issue. I suppose it could be a problem between multiple bluetooth devices. I suspect it is a SW bug though, because a simple reboot has always resolved the problem for me.
Do you have pandora installed? I uninstalled it yesterday and haven't had the problem yet. Did plenty of streaming with Google Music.
One thing I forgot to add. When the device says that is connected and sending out audio over the bluetooth, such as music, but it is really not, I get a moment of audio out of the built in speakers before it turns off.
eddiert said:
Do you have pandora installed? I uninstalled it yesterday and haven't had the problem yet. Did plenty of streaming with Google Music.
One thing I forgot to add. When the device says that is connected and sending out audio over the bluetooth, such as music, but it is really not, I get a moment of audio out of the built in speakers before it turns off.
Click to expand...
Click to collapse
Yes....we do have pandora installed...and now that you mention it; I believe it is quite possible that we only have the problem when we run pandora after a reboot. Because for the past few days there has been no issue. And I believe during this time I have not been using pandora. If it is Pandora...hopefully a future pandora bug fix will repair the issue.
Since I uninstalled Pandora I have not had a single lockup in almost two weeks. I guess I'll message Pandora and see if they'll fix it.
Edit - Looks like they may have fixed it. Crossing fingers.
What's New
What's in this version:
The Search hard key now takes you to the Pandora station search screen
"Now Playing": next track information is shown much sooner
"Now Playing": album art is now always scaled correctly
Fix crash when toggling Bluetooth on/off
Fix display of genre station lists on Android 2.3.4 and above
Many low level bug fixes and stability enhancements fixing crashes and application hangs

[Q] Audio intermittently cuts out while streaming online media over headphones jack?

So this has happened ever since I've owned my galaxy nexus (over a year now). With every revision of android and I've done full wipes. I've always ran stock android with root access. It happens randomly, not terribly often but often enough that it's annoying (sometimes it's a couple times a week). Only way I've found to fix it is by doing a reboot. And it happens in various programs; youtube, tinyshark, pandora.
I always thought it was a bandwith issue (ie stream pausing waiting for the connection to catch up). I thought solavei/simple mobile wasn't fast enough, or the network was given second priority over tmobile customers. But I've switched back to T-mobile unlimited and have 12mbps consitently. Recently I've noticed it happens even when the stream has a decent amount of buffer AND it's actually still playing. As in, the timeline is still going up in seconds (not paused, like waiting for the buffer). So it really confused me because for all reasons it looks like it should still be playing (not buffering). It does this while cutting out for like 2-3 seconds at a time, and then the audio comes back for maybe 30 seconds and continues this trend until I reboot my phone. I've even gone to the extent of running speed tests while it's happening and I have a solid connection everytime but it still keeps cutting out. Also something weird I noticed is it seems when I unplugged the aux out going to my headphones jack I couldn't get it to replicate the problem over the phone speaker. I'm not sure about that though, I've only tried that a few times.
Is there some sort of audio buffer setting I can increase somewhere? I don't know why this is happening but it's very frustrating and not easy to pinpoint. Any help is appreciated. Thanks.
Note: I don't know if this happens with the stock media player with local files (I don't really listen to downloaded mp3s) but I can't really recall it ever happening this way when I have.

[Q] Bluetooth audio issue on stock 4.3

Really annoyed at myself for taking the upgrade to 4.3 as now I have an issue with bluetooth that I cannot figure out. Bluetooth audio to my reciever was perfect before but now it has the same problem no matter what app i use (tune in, xiilive, standard media player etc)
Basically the phone sends the audio but the speed varies. Like a song will play normal speed, then maybe speed up for a second, then the audio cuts out for half a second and its back to normal again. This will stream fine for maybe 5 seconds and again, any audio will speed up a bit, and cut out. Its only happened since 4.3. Anyone else have this problem or know of a way to fix it?
Well a bit of an update on this. It turns out it doesnt skip with music thats on the phone. So the stock media player and mp3s etc stream totally fine. Its just with audio that is streamed via apps like winamp, Xiilive, Tune in. They all have exactly the same problem as described above. However, the only way I can get it to stop skipping and run normally is if the screen is on and I am in the Wifi networks setting page. Its fine then, until the screen goes off, then it starts to skip again. This is so annoying now. Is it an android issue? Not connected to bluetooth through normal headphones or the Note 2 speaker, all these apps are perfect.

Process System Not Responding

This is an odd issue I am having. Started happening while listening to a podcast while plugged into my car's audio jack.. sometimes the audio stops and the Process System message comes up and eventually the phone locks up.. other times the audio will continue to work but I cannot turn the screen back on. In either case I have to Power/VolUp to restart. I changed podcast apps, same thing happens. Then I played the M4A files using the stock music player thinking it was something in the podcast apps players causing an issue.. same thing happened.
When I am at work and use my Bluetooth headset all day listening I do not have an issue.. it seems to be mostly in my vehicle either connected to the vehicle audio or just playing through Boomsound. I am at my wits end with this issue, someone please help!
Took a logcat but I have not idea how to read those or what to look for. I'm on stock/rooted 4.4.4 with latest firmware.
I have tried clearing the cache to resolve the issue.. no effect.
Anyone? I realize this is a long post but short of flashing a Rom I don't know what to do.

Audio playback stopping/muting?

I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Well I guess that answers my question...
tjkrz said:
Well I guess that answers my question...
Click to expand...
Click to collapse
I've had a problem playing audio using Podcast Addict over bluetooth, but it's not similar to what you're describing. In my case, playback just pauses randomly for a second or two, then continues. This can happen after 1 minute of playback, or 20 minutes. I'm assuming at this point that my problem is with the app, android 6.0 is still very new and some apps may have problems (like camera apps flipping everything upside-down).
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Same here with Spotify... I find that I have to unplug and replug the headphones, hit pause, then play again. :/ Have you tried disabling Doze for your music player? It may have something to do with that, but I haven't experimented with it yet.
tjkrz said:
I'm having issues with the playback on my N5X when using headphones w/ remote. Bluetooth seems to work without issue.
The problem is, randomly, and usually within a minute of starting audio and putting the screen to sleep, audio playback will stop. Once I unlock the phone, it looks as if the OS still thinks audio is playing. If I toggle the play/pause button, I can get it to restart audio, but it does not pick up at the point where I heard the audio stop -- as if it continued playing while "muted". This occurs in at least 2 separate apps, which is why i'm thinking it's either an Android bug or possible a HW issue.
Anyone seen this?
Click to expand...
Click to collapse
Yes I Had this problem. Mine did the exact same thing as yours. I rebooted the phone and it seemed to fix the problem. I can't tell if I would have had the problem again because I sent my phone back the next day for a replacement. My WiFi was terribly slow so they are sending me a new 5X.
I'm having the same problem when I use Google Music. I don't even have to turn the screen off. Did you have any luck figuring the problem out?
jurey said:
Exactly the same issues with my Nexus 5X... Deezer and Podcast Addict. Music starts but as soon as the display is turned off, approx. one minute later the sound stopps but when I turn the phone on again the player looks like still playing... Very annoying... Have you changed someting like the "lock when power button is pushed" option ore anything which is connected to the display?
Click to expand...
Click to collapse
Yes, I did deselect "Power button instantly locks". I'll try putting it back to the default to see what happens. I know this has nothing to do with the "Smart Lock" state, because it happens even when I'm away from home.
Otherwise, I've found nothing that solves the issue. It's very annoying. The good thing is it probably only happens 10% of the time when I turn off the display with audio playing.
Yeah it's happening every single time I play music. Driving me crazy
Having the same problem. Seems to only happen when I'm doing something that would trigger the motion sensors. So when walking, all audio gets muted within a few seconds of me starting to walk, then stays muted. However, if I pause the audio, after 10 seconds I hear a pop (like the sound of a speaker turning off or something similar) and audio is available again. Exact same thing happens when I'm biking. If I'm stopped, music will continue until I start biking again, pause music, ten seconds later pop, resume. Everything is fine until I stop again, then repeat.
This isn't a problem when I take the subway, or a bus.
It's not just music that's muted though, all notification noises and alarms are also muted. The phone thinks the volumes are all where they're set, but won't play anything either over headphones, bluetooth or the speaker.
A reboot has not fixed my issue. System logs haven't revealed anything. Since this doesn't seem to be a super widespread problem, I'll be RMA'ing this one and hoping it doesn't happen on my next.
I'm not the only one
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Putting my phone away without turning off the screen seems to make this happen less. However, since this doesn't seem to be a super widespread problem, I've RMA'd my device. Not interested in starting out with a broken handset.
Been happening to me too - think since the MDB08L update. I just turned off Google Now 'Always On' and my podcast is playing fine (so far, lol). Not ideal because I do use OK Google, but continuous audio playback is way more important to me. Hopefully it'll be fixed soon. How can we report issues like this to Google?
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Getting this too. Was out running earlier with headphones in, stopped playing randomly five or six times but found skipping track made it work again. At home, had it on loud speaker, got 5 seconds in but it froze, skipped track and got 3 seconds, skipped again and just got 1 second. Gave up after that..
But it works fine when connected to a bluetooth speaker or my car!
scgf said:
Interesting. I use Nova Launcher and switched off Google Now 'Always On' in the phone settings, but left it enabled in Nova Settings 'Gestures and Inputs'. I can still say 'OK Google' on any screen and so far the audio is playing without stopping every minute or so.
Click to expand...
Click to collapse
I tried this - switched off the "Always On" option. Went for a 40 min run tonight with music on through headphones and it didn't stop playing once.
Even now, got the phone playing through loudspeaker and it's having no problems!
Exact same issue here .
Audio playback stops but device still thinks its playing ie speaker icon on top bar. Sometimes stopping app and restarting helps other times no joy. I have also heard the short pop sound when it stops.
So far has happened in Youtube, google music and in some games. Also intermittent loss of text alert tones too.
Only sure fire way to reset is to restart phone.
I shall give the switching google now always on off trick see if this helps and report back (never use it anyway but still it shouldn't prevent audio)
Try a reboot
droidXish said:
I have similar issues with mine, using podcast addict and YouTube with either wired headphones or wired aux jack.
What I find weird is that I am able to continue watching the video but without sound. I am unable to reliably replicate the problem but it always happens very quickly in the car using the wird aux input.
Sometimes the headphones will be fine for a long time while I'm sitting still and other times it will seem to stop even if I have no motion happening or have not touch the headphones.
Would be interested in trouble shooting this please advise.
Click to expand...
Click to collapse
I did more searching online and found enough other people are having a similar to think that there's something going on with the software. One post on a nexus 5 X subreddit had talked to Google support and went through a process of a safe mode boot as well as a reboot. I have not tried a safe mode boot but a reboot has resulted in the best playback experience I have had since owning this phone. No interruptions in audio for the last several hours . I'm on Verizon and have not received any updates as far as I'm aware. I am hoping that this will last.
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Tank87 said:
My phone updated yesterday... I'm not sure but I haven't run into this problem yet with the new update. It has only happen 3-4 times before the update but we'll see
Click to expand...
Click to collapse
After updating yesterday, I had it occur again this morning with video playback and the audio muting. So wouldn't be too hopeful, sadly...

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