[Q] Device can't OTA - ZenFone 2 Q&A, Help & Troubleshooting

Hello,
today I discovered that my Zenfone 2 does not get OTA's.
I originally received it as a CN version, and i converted it to WW.
I tried checking for OTA in the firmware update app, and it didn't found any.
after looking in a thread about the OTA's, I found out that my device is two versions back.
I managed to update the device manually and now the software is up to date.
my question is why don't I receive OTA's and how can I fix it?
thanks.

toms9563 said:
Hello,
today I discovered that my Zenfone 2 does not get OTA's.
I originally received it as a CN version, and i converted it to WW.
I tried checking for OTA in the firmware update app, and it didn't found any.
after looking in a thread about the OTA's, I found out that my device is two versions back.
I managed to update the device manually and now the software is up to date.
my question is why don't I receive OTA's and how can I fix it?
thanks.
Click to expand...
Click to collapse
I don't believe you will get OTA's as they seem to be pushed out from ASUS's server and since yours was CN it no longer gets the OTA's...
Not hard to find the OTA here and install manually though....
Quicker sometimes too...

Related

[Q] Anyone else not able to get OTA update?

I'm in Cincinnati Ohio, and I have a *completely stock and non-rooted* Note 2. I have been trying to get this OTA update since it came out, but no dice so far.
It basically just says that no update is available - the same message everyone else reported. Am I just in an area where it has not been rolled out for *anybody*? Or is there something going on?
I know on my Nexus 7 I had to clear the data on a google service to get it to notice when the Kit Kat update showed up - anything like that for the Note 2?
Thanks.
P.S.
I have searched both XDA and with google, and completely read through the main large thread in this forum relating to the update.
I don't want to load the update in any other way that will wipe my phone. I understand that many of you don't feel like waiting for an OTA, and download these updates and load them manually. I do not want to do that. So, this post is only seeking information as to how I can get the OTA update through the update mechanism in the phone.
Update
Have you tried updating through KIES?
esellerauction said:
Have you tried updating through KIES?
Click to expand...
Click to collapse
No, I don't even have it installed. If I decide to install KIES, does it do the update without wiping the phone - just like the OTA?
I just don't like installing vendor crapware on my computers unless it is absolutely necessary. Which is why I don't own electronics with a "i" prefix.
Ok, I installed KIES and attached is an error message it gives relating to a firmware update
zilla1126 said:
Ok, I installed KIES and attached is an error message it gives relating to a firmware update
Click to expand...
Click to collapse
Crap, nevermind. I got this phone via trade and it turns out that the guy I got it from had rooted it at some time in the past... So no OTA for me. I'll accomplish it the way all the other folks have.
Thanks

Ordered Asus Zenfone 2 and Received a rooted Device. Shall i Un-root?

Guys i recently ordered an Asus Zenfone 2 Deluxe from a Chinese retailer. Obviously because the phone was the Chinese or Taiwanese Version they rooted the device and installed a WW Firmware before shipping it to me. The Version i have is 2.19.40.18 but the battary life is really bad. I realised all this when i tried to search for firmware updates but there is no way to search from the settings menu and the OTA Solution doesn't seem to work because i don't get a notification to update.
ADB doesn't work either because the 3 PCS i installed all the necessary drivers on, i couldn't get them to correctly recognise the device.
Anyways, i just want to be able to update the device to the latest WW software version, i don't care about the root if i will loose it because i don't use the device as a superuser.
What do you advice?
Same situation here. I have the same software version (both on device and in recovery). I also want to update the sofware but OTA option is unavailable in the SOFTWARE INFORMATION MENU, I tried manually but it doesnt work. I dont even know the root method used by seller so I dont know how to unroot, neither will unroot make manual OTA possible.
Please help someone.
chryant said:
Guys i recently ordered an Asus Zenfone 2 Deluxe from a Chinese retailer. Obviously because the phone was the Chinese or Taiwanese Version they rooted the device and installed a WW Firmware before shipping it to me. The Version i have is 2.19.40.18 but the battary life is really bad. I realised all this when i tried to search for firmware updates but there is no way to search from the settings menu and the OTA Solution doesn't seem to work because i don't get a notification to update.
ADB doesn't work either because the 3 PCS i installed all the necessary drivers on, i couldn't get them to correctly recognise the device.
Anyways, i just want to be able to update the device to the latest WW software version, i don't care about the root if i will loose it because i don't use the device as a superuser.
What do you advice?
Click to expand...
Click to collapse
Had the same problem. I unrooted, flashed stock latest firmware and now I have system update option.
I used this threads for guide:
http://forum.xda-developers.com/zenfone2/general/guide-to-apply-ota-bootloop-rooted-zf2-t3127835
http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=14962&extra=page=1
Hope it helps.
It does! Thank you!!

Huawei watch stuck on 1.3

Hi, hoping I could get some help.
I just got a huawei watch and cannot get it to update. It is on version 1.3xxxx. When I try to update it, it says it's already the latest version. Hopefully I'm just overlooking something very obvious as right now I feel stuck in the mud. Thanks for your help in advance!
Same issue here! Own the watch from 4 days now.
Same for me
An idea ?
Ok, i updated my watch with success. I believe that the OTA don't work because my watch is a refurbished one and the OTA system think that my watch is already up to date.
Here's how to update, it's easy:
You have to do an adb sideload of the OTA files:
Tutorial here:
http://phandroid.com/2016/03/02/huawei-watch-marshmallow/
You have to flash this file first if you are stuck in LCB43B:
http://android.googleapis.com/packa...866b47.signed-sturgeon-MEC23L-from-LCB43B.zip
After the reboot, continue with:
https://android.googleapis.com/pack.../6bae896422cb963c01b479eea9838f1b1b0d705e.zip
After that update the OTA worked normally.
Hope this help.
Thanks for starting this thread! I think all the people stuck on older firmware are Canadians with refurbs from newegg (incl me)? However, I am not sure how being refurb has anything to do with it.
My watch did update once from the version it came with, but kept on saying its up-to-date after that. I guess flashing stock image is the only way to go.
jainanshal said:
Thanks for starting this thread! I think all the people stuck on older firmware are Canadians with refurbs from newegg (incl me)? However, I am not sure how being refurb has anything to do with it.
My watch did update once from the version it came with, but kept on saying its up-to-date after that. I guess flashing stock image is the only way to go.
Click to expand...
Click to collapse
The issue with flashing the stock image is that you have to unlock the bootloader, and after that it seems that you loose the warranty.
Better flashing OTA if you want to stay stock. I bought my refurb from newegg.ca too.
ndompierre said:
Ok, i updated my watch with success. I believe that the OTA don't work because my watch is a refurbished one and the OTA system think that my watch is already up to date.
Here's how to update, it's easy:
You have to do an adb sideload of the OTA files:
Tutorial here:
http://phandroid.com/2016/03/02/huawei-watch-marshmallow/
You have to flash this file first if you are stuck in LCB43B:
http://android.googleapis.com/packa...866b47.signed-sturgeon-MEC23L-from-LCB43B.zip
After the reboot, continue with:
https://android.googleapis.com/pack.../6bae896422cb963c01b479eea9838f1b1b0d705e.zip
After that update the OTA worked normally.
Hope this help.
Click to expand...
Click to collapse
Same problem.
Then I took your advice and it worked out great, and without changing the bootloader, thank you so much ndompierre :good::victory:
I got my newegg refurb yesterday and could not force the OTA despite resetting and checking multiple times. This afternoon it updated to marshmallow.
Each time time it reboots, I check for updates. I am currently receiving my fourth update of the day.
I guess each security patch has to be downloaded separately. I'm up to August so far..

Can't get firmware updates [SOLVED]

Some time ago I loaded a firmware onto my VZW S8+ (G955U) which I thought was a legitimate firmware. However, I've never been able to update the phone since. The firmware that I loaded was CRE1 and since loading that, no OTA updates have occurred and even trying to use the VZW update tool, I get an error saying no update for that firmware or something to that effect.
I assume that I would need to flash back to a base version 8 firmware and then see how things go from there but I haven't been able to locate a base v8 firmware - assuming that is the direction I need to go.
Can anyone advise? The phone is not rooted. I did see one other similar thread with CRE1 firmware from 2018 - I can try downloading the closest firmware to CRE9 that I can find, which is CRK9, and see if I can get it to load.
Other suggestions/ideas are welcome!
[UPDATE]
So I essentially followed another post here and using Odin 3.13.1 I loaded CRK1, the oldest I could find that was near CRE1, and the phone came back up and pretty much immediately notified of an OTA update. About 12 or so OTA updates later and I'm at the current OTA release.
I'm having the same issue. I bought a VZW S8+ (G955U) from eBay Seller mistyelectronics that was supposed to be new in box. It has never updated since I received it almost a year ago. It stuck on Software Version G955USQS5DSE5. Any insight or advice to go the same route? I used Odin years ago. Where would I look for the files to load to the phone?
I appreciate any help you can give.

12.5 update on QGGMIXM

So, this may be a dumb question but I can't seem to find the answer anywhere. I have my phone for almost two years now, and it used to get the updates the right way, until the 12.0.7, then it just stopped getting any updates, when I checked it says "no updates avaliable".
Searching yesterday, I manage to update it to 12.0.8 by changing the device region to India, but it just stopped there, I can't update to 12.5 or further.
While searching i've seen that the devices different from QGGMIXM (which mine is), like RGGMIXM already got the updates.
I even tried to install the 12.5 update (for RGGMIXM) manually and it said it could not verify the update.
Is there any way to change QGGMIXM to RGGMIXM or to get the update without changing it? Any help are appreciated
Illyve1 said:
So, this may be a dumb question but I can't seem to find the answer anywhere. I have my phone for almost two years now, and it used to get the updates the right way, until the 12.0.7, then it just stopped getting any updates, when I checked it says "no updates avaliable".
Searching yesterday, I manage to update it to 12.0.8 by changing the device region to India, but it just stopped there, I can't update to 12.5 or further.
While searching i've seen that the devices different from QGGMIXM (which mine is), like RGGMIXM already got the updates.
I even tried to install the 12.5 update (for RGGMIXM) manually and it said it could not verify the update.
Is there any way to change QGGMIXM to RGGMIXM or to get the update without changing it? Any help are appreciated
Click to expand...
Click to collapse
1/ Try to use vpn app and change to other
2/ Try method downgrade with ota on youtube
3/ Unlock bootloader and flash rom you want by twrp or mi flash tool
Kirasu2080 said:
1/ Try to use vpn app and change to other
2/ Try method downgrade with ota on youtube
3/ Unlock bootloader and flash rom you want by twrp or mi flash tool
Click to expand...
Click to collapse
1/ Just tried vpn, didn't work
2/ Neither downgrading or upgrading worked, downgrading says it's unable to downgrade and tried to upgrade says it couldn't verify the update
3/ I haven't tried this yet, but I'm guessing it'll be the only way to update it.

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