How to get a replacement phone Tmobile? - G4 Q&A, Help & Troubleshooting

Can you take the phone back and swap it out for a different one at the store, my current one the most SOT I've been able to get is 2hrs 45mins...

LancerV said:
Can you take the phone back and swap it out for a different one at the store, my current one the most SOT I've been able to get is 2hrs 45mins...
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Where did you purchase from Retail location or Online?

Online preodered
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LancerV said:
Online preodered
Sent from my LG-H811 using Tapatalk
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No, you can't take it back to a store. You can call customer service and explain that you want to replace a faulty phone. They will either tell you to ship back on your own dime or they will give you a prepaid shipping label. Insist on the prepaid shipping label and make sure you bring up the restocking fee etc. I hate dealing with returns on internet orders with T-Mobile. It can be quite the hassle.
I've returned 4 phones in 3 years. 2 were horrible expeiences. One incident took 2 months to resolve. Tmobiles return warehouse is a 3rd party Tmo outsources to. Communication between warehouse and Tmobile is horrible.

Here's the best tip you will ever get from someone who has made over 15 exchanges with TMO:
MAKE SURE YOU SAVE YOUR TRACKING NUMBER AND RECEIPT.

I need an exchange, and because I'm in the buyers remorse period I have to ship the phone back on my dime (They will re-imburse), and once they receive the phone, I was told I needed to do another JUMP upgrade. What a disaster. The other thing I can do is wait for the 14 day buyers remorse period to expire then get an exchange but they can't guarantee a new phone. I have no issue with T-Mobile service where I live and play, but they are a friggen disaster to work with CS wise.

Related

[Q] upgrade and exchange question.

I Have 9 more months left on my contract, but for some reason, I am eligible to upgrade, so I think I am goint to do that.
If I upgrade, what will happen to my contract? is it 9 months plus 24 more months? or just 24 months from the day I upgrade?
I also hear many known issues about this phone, so if I buy the phone through wirefly and have issues on my phone, can I still go to t-mobile store to get it exchanged?
Thanks.
a simple call to customer care will give you the most straight forward answer and its 611 on ur dial pad...
Would be just 24 months. Better snatch up that upgrade asap.
Deebo took your bike too?
peekapoo said:
I Have 9 more months left on my contract, but for some reason, I am eligible to upgrade, so I think I am goint to do that.
If I upgrade, what will happen to my contract? is it 9 months plus 24 more months? or just 24 months from the day I upgrade?
I also hear many known issues about this phone, so if I buy the phone through wirefly and have issues on my phone, can I still go to t-mobile store to get it exchanged?
Thanks.
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Your contract is extended 24 months from the day you start your new contract. If you buy your phone from wirefly then you will not be able to exchange it at a tmobile store, we cannot do returns/exchanges without a T-MOBILE receipt that has the transaction #, Original Transaction date, Phone # of the customer and other information needed to process the transaction. You will have the manufacturers 1 year warranty and whatever return policy they have for wirefly only unless you get the Premium handset protection on you phone line through T-Mobile.
Born_Immaculate88 said:
Your contract is extended 24 months from the day you start your new contract. If you buy your phone from wirefly then you will not be able to exchange it at a tmobile store, we cannot do returns/exchanges without a T-MOBILE receipt that has the transaction #, Original Transaction date, Phone # of the customer and other information needed to process the transaction. You will have the manufacturers 1 year warranty and whatever return policy they have for wirefly only unless you get the Premium handset protection on you phone line through T-Mobile.
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If I bought from TMo, but through customer loyalty, do I have to deal with them or can I go to a corporate store for an exchange?
Sent from the bastard child of Zeus
Through phone and online can not be exchanged in stores
Sent from my SGH-T989 using XDA App
If you got it through customer care, you have to go through them. The only way to exchange it in store is if you bought it in store.
TJBunch1228 said:
If I bought from TMo, but through customer loyalty, do I have to deal with them or can I go to a corporate store for an exchange?
Sent from the bastard child of Zeus
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Where ever the phone is purchased is where it must be returned/exchanged to. In our retail stores we must have the original receipt to be able to process a return/exchange for a device. The only thing we would be able to do in the store for a device purchased else where is a warranty exchange through the manufacturer or insurance claim through Asurion if the customer has Premium Handset Protection on their line.
Born_Immaculate88 said:
Where ever the phone is purchased is where it must be returned/exchanged to. In our retail stores we must have the original receipt to be able to process a return/exchange for a device. The only thing we would be able to do in the store for a device purchased else where is a warranty exchange through the manufacturer or insurance claim through Asurion if the customer has Premium Handset Protection on their line.
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I get it and it makes sense. You'd just think buying it from tmo, you'd be able to return it to tmo, ya know?
Sent from the bastard child of Zeus

AT&T Exchange Policy?

well my SIII that I received on the 21st is broken for good and won't power up.
I plan to exchange it for the same thing but my question is:
Does AT&T offer some sort of shipping me a new one then I return the broken one when it gets here? Or am I going to have to send mine out then wait for them to process and ship new one?
Appreciate the help.
i dont think any company do it without sending the phone back.
Why dont you take it to your local AT&T store and have them process an exchange?
Sent from my HTC One X using Tapatalk 2
They used to do it that way at one point. Not sure what they do now as its been a while since I've done I it. I've been shipped a phone from AT&T then shipped mine back ac tear receiving new one. If you didn't ship yours back they charged your account for the price of the phone. However I did notice a return shipping label in the box of my gs3.
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stumpyz9 said:
Why dont you take it to your local AT&T store and have them process an exchange?
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AT&T Store won't process an exchange because the phone was ordered online
AT&T generally sends you a new phone in the mail with a return mailer to send the old one back in. If the old one is never returned or if the damage / non working condition was caused by you then they will charge full price for the phone..
Call technical support and they will do the rest.. Now the question is do they have any in stock to mail?
If it won't boot because you a brick while root then cross your fingers that they don't notice or care..
Sorry getting used to the new Auto correct on this phone.
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I just called and they are saying they only shipped first for iphones. ha. So I have to either send it out and wait. Or wait for them to come in stock at a store.
Which would be the better route?
Call again because that is BOGUS!
AT&T does not do iPhone exchanges.. Even when it's within the the 30-day exchange period they still direct you to Apple or an Apple store...
I think they fed you a line because they don't have any in stock...
I warrantied a Note and a Skyrocket and both times they sent the new phone to me 1st with a return mailer included for the bad device to be sent back in...
raqball said:
Call again because that is BOGUS!
AT&T does not do iPhone exchanges.. Even when it's within the the 30-day exchange period they still direct you to Apple or an Apple store...
I think they fed you a line because they don't have any in stock...
I warrantied a Note and a Skyrocket and both times they sent the new phone to me 1st with a return mailer included for the bad device to be sent back in...
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They did the same when I had to exchange a couple Captivates. They are feeding you BS. They send you out one and then you send yours back.
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I dont see what the problem is for you to ship yours out first. You said it wont power on so you wouldnt be able to use it anyways
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R u sure you charged the battery and see turning it on correctly. One push of the power button doesn't do it. You have yo hold it till you feel it vibrate.
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When I got my GS2 it was defective and they sent out a new one to me first and then I shipped my GS2 back to them. And the person who said if you order online you can't exchange at a store is wrong. As long as you ordered it from the att website you can exchange it at any corporate store. When I got my GS2 exchanged through the mail it was after they told me I could exchange it in store but the 3 by me didn't have it in stock(they were already pushing the Skyrocket instead) . One store wanted to exchange it with a Skyrocket so I said no and just did it over the phone.
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they're pissing me off. Should I call back and ask why they can't ship a new phone first? If not what would be the better move:
1. Take shipping slip they emailed me and send mine out.
2. Wait and exchange it when stores get stock.
raqball said:
AT&T Store won't process an exchange because the phone was ordered online
AT&T generally sends you a new phone in the mail with a return mailer to send the old one back in. If the old one is never returned or if the damage / non working condition was caused by you then they will charge full price for the phone..
Call technical support and they will do the rest.. Now the question is do they have any in stock to mail?
If it won't boot because you a brick while root then cross your fingers that they don't notice or care..
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Not true, I have exchanged several phones to AT&T stores that I have ordered online. Never had any issues.
Many years ago, I had to do an exchange due to a faulty camera button on my phone. (This was like 2005... pre-smartphone days. I'm pretty sure they were AT&T at the time, although they might have switched to Cingular... not sure)
Anyhoo, I called up AT&T, the rep said no problem. Processed the exchange.
About an hour later, I get a text message from the rep telling me that she accidentally processed it as a new sale instead of an exchange, and to call 611 to sort it all out. So I called 611, and the new rep told me that when the new phone arrives, just reject the shipment. It'll get sent back to AT&T, and I'll be credited, and everything will zero itself out.
So, FedEx shows up, I reject the delivery, and I think all is well.
I ended up having to battle that charge for 6 months. AT&T claims that the phone never made it back to their warehouse. Said the phone was signed for. Turns out when I did the FedEx research myself, the phone DID make it back to AT&T, and the signature they saw was the signature from the original delivery.
But the AT&T reps wouldn't hear anything of it. They kept insisting that I was trying to pull some scam over on them. Apparently, tracking numbers and dates don't mean anything to them.
After 6 months of battling, I finally got a supervisor to credit my account as an act of good faith because I had been such a loyal customer. He acted as if he was doing me this huge favor. They still refused to admit that they had done anything wrong.
The ONLY reason I am still with AT&T today is because at the time, the other carriers had crap service in my area, and AT&T had the best phones.
My current contract is up in 3 weeks. I'm debating getting the GS3 with AT&T, or Verizon. Remembering this episode makes me want to lean towards Verizon.
But at any rate, the moral of the story is that whenever you ship something back to AT&T, make sure to get the tracking number, and don't just trust that they'll process it properly. Follow through!
Call them again. They will ask you to do a few things to make sure you have tried everything to get it to turn on. Once you go through that whole process they will set up an exchange for you. They will ship you out a phone and you ship yours back once you receive it. You will ship yours back in the same box. I have done it half a dozen times over the last 2 years with no issues.
Good luck
Exchange
vince24L said:
well my SIII that I received on the 21st is broken for good and won't power up.
I plan to exchange it for the same thing but my question is:
Does AT&T offer some sort of shipping me a new one then I return the broken one when it gets here? Or am I going to have to send mine out then wait for them to process and ship new one?
Appreciate the help.
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I suggest to always add the asurion insurance, you never know what can happen at any given moment. Also if it is a warranty issue, your local at&t store will exchange it for free, as long as it's not physical damage.
jrbeatz1 said:
I suggest to always add the asurion insurance, you never know what can happen at any given moment. Also if it is a warranty issue, your local at&t store will exchange it for free, as long as it's not physical damage.
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Store will exchange it for you if there's a issue within 30 days.
You will have to contact customer care after 30 days and they will have you go through a bunch of hoops on the phone to try to fix the issue your having. If they can't fix it on the phone they send you another one and then you have to send yours back within 7-10 days otherwise they will add the cost of the phone to your bill.
The only time I can think of the store swapping it out after 30 days would be if there was a shortage of the phone at corporate, but then they would put a note in your account to do the swap for you at the store, but this phone isn't really hard to get your hands on anymore at this point, so I don't get that.
^^ I concure .. An OFFICIAL AT&T store .. no one of these mom and pop stores.. will exchange your phone automatically right there in the store as long as your are within there 30 day period .. in which you are.
My first SGSIII died within 1 week of receiving it from AT&T .. I walked into my local AT&T store and exchanged it that same day (as long as they have stock) .. you should have no problems at all.

[Q] Switch carriers and insurance

Hey gang, long story short;
I lost my phone on Halloween, got my Asurion replacement but now I'm considering switching to AT&T to get back on my family plan with my wife.
I'm within my 30 days to cancel my contract. I don't have my original hardware but I do have a new Asurion one. I'm willing to eat the deductible to get out. Is this going to be a problem. any advice will be appreciated.
It probably depends on who you talk to but they might stick you with the etf because its not the original equipment you opened the line with
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I think T-Mobile's Return Policy is 14 DAYs not 30days.
mha1021 said:
I think T-Mobile's Return Policy is 14 DAYs not 30days.
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California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
Stamatos said:
California is 30 days cancel and return.
I talked to tech support to reactivate my account to see if I really want to switch back or not and they said that it shouldn't be a problem to return this handset versus the one I got in store. It is the same phone and now it is 2 weeks newer than the one I got. I guess we'll see how it goes.
I love this phone, though and really hope I can convince my wife to join me on Tmo so I can keep it.
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it should be fine, my store said that they'll charge a $50 restocking fee if I return the phone within 30 days (then again I bought my phone outright without a contract, so maybe no restocking fee for you).
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
Stamatos said:
I know I can return and pay a restock fee with "original" hardware but does my insurance replaced phone count as "original" hardware?
Thanks again for the input and sorry I didn't think to stick this in Q&A in the first place.
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In general no but you never know it's always worth a try
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Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
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mdt73 said:
Why dont you take the phone with you? Not 100% sure the tmobile will take it back. You have a receipt for a particular imei not just a certain phone. I wouldnt be surprised if they flat out refuse.
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Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
I've returned 2 new phones in the past 6 months on Verizon. The first time was with a GS3, the rep just looked at the outside to make sure there was nothing obviously damaged, never turned it on or checked the IMEI. The second return was a MAXX HD, where the rep didn't even open the box, he just processed my return and I went on my way.
I would say go to the store, attempt to return it but don't mention that you got it replaced with insurance unless they ask.
Stamatos said:
Not looking good according to the feedback here
So what would they expect me to do, pay for the phone outright even though it was lost and I paid for insurance? Then after I cancel, what do i do with the replacement. This isn't a very good system if this is the case.
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Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
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mdt73 said:
Heres the thing. Your local t-mobile store is a franchise and owned by someone who sets the rules for that store, following guidelines from t-mobile. None of us are going to accurately be able to give you any insight into how the store will handle your transaction.
That being said, are you having buyers remorse? Is the t-mobile coverage bad? You mentioned your wifes family plan, t-mobile offers better plans vs at&t...cost wise. Whats the reason you are returning the phone?
For those who returned phones and are saying they dont check, they do and will. Your imei is in a lot of other places than just in jellybean. Again, its different by store. Just go in and be honest with the salesman and manager and let us know how they handled it.
What I missed in all of this is your reasoning behind getting rid of the phone.
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I love the phone but the contract is just more than I want to spend and becuase I can get the same phone at ATT, I just figure I might want to wait until I can just buy the phone outright or wait until my ETF isn't $230. Tmo has been a little spotty during my trial, a lot of data switching to edge or worse. So all in all, I guess I was just hoping Tmovile would wow me enough that I'd go the extra mie to keep it but they did not. So now I'm hoping I'm not stuck over something dumb on my part by losing my original hardware.
Good advice, though.

Need opinions, Should I return Gn2 to sprint and pickup preorder 1 from BestBuy?

Just Looking for input pros and cons to the following idea please.
I Pre-ordered my Gn2 through Bestbuy right when they opened on the morning of the 25th, I literally walked in the door as they opened and asked about the availability. The first person in the mobile section had no clue, the 2nd actually did a search. At first she couldn't find it but then after hitting refresh a few times she had it pop up in the system. Then she placed the pre-order right away, So I know I was literally the first person not only at that store but in my general area for the phone. So anyways to the point, I had this on pre-order and in the meantime of waiting I came up on some cash so I just went to my local Sprint store and Purchased one with my upgrade. NOW the Gn2 is available at Bestbuy and reserved under my name yet I am still under the 14day grace period with Sprint. So I could return it to Sprint with no harm no foul(no restocking fee and upgrade stays intact) and get $300 cash in hand. While picking up the Same Gn2(same color) at Bestbuy and drop it on my Bestbuy card(which it is pre-ordered on).
Now what are the Pro's and Cons to doing this for anyone who has purchased mobile devices and activated through their carrier at Bestbuy.
The MAIN pro I can think of is the insurance plan at Bestbuy not only covers more but when using the insurance you get a BRAND NEW phone off the shelf at BestBuy where as with Sprint you get a Refurbished or returned whiped phone.
Now I spoke with BestBuy and tried to cover most of my bases and found that If I choose to which I would after I activate the device I can go to Any ol' Sprint store after that for any reason(as if I purchased from them in the first place).
The only Con I can think of is I run the risk of getting a phone that could have an issue like with the S-Pen or something when the one I currently have is Flawless. And with that if I need to return it I might have to wait due to limited availability considering they just launched it today and will probably be limited for the next week(s). Granted I would obviously deactivate the current one in store at BB then activate the new and try and sit in the store for a decent amount of time and run through trial and error to attempt to uncover any issues in the meantime before I head back to Sprint to actually physically return the item.
I am planning on heading in today so any input as for Pros and Cons would be GREATLY appreciated.
Thanks
anytime you exchange your product you risk getting a bad one in return, but you could also just return it again. some of the funky spens just need to be adjusted. i posted on the GN 10.1 forums on how to do it.
the only real con you have is waiting in line to return the phone and pick up the others. worst case in my area it would take a few hours to do. you could always call and issue an rma, they'll give you 30 days to return it after you receive the return kit (at least they've done it for me in the past) and it doesn't affect your upgrade status.
$35 restocking fee at sprint
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I'd go with the option that saves you money and time.
bmoreboy02 said:
$35 restocking fee at sprint
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Restocking Fee is only for an exchange not a return. If you are returning the device and want out of it, you get 100% back via the way you payed (credit card, debit, cash) and your upgrade remains intact(if you used one which i did). When you are taking it back because you don't like the device and want to swap it for another device say a gs3 then you pay a restocking fee. Which is pretty stupid they are saying if you want to return it and take your business else where you get a 100% refund w/ no penalty attached. However if you'd like to keep your business with them and grab a different device keeping the purchase in house they will charge you $35 restocking fee..
I double, triple checked the above information in store and with customer service because I was thinking of pulling the above mentioned scenario in OP. I mean hell if I can come out on top with the cash back in hand then pay before 6months with no interest or penalty for early pay off.
You would probably have to wait 30 days for sprint to put your upgrade stays back into the system so Best Buy could sell it to you at the upgrade price.
Just to let you know, take your receipt and phone into Best Buy. You don't have to purchase it from Best Buy to get the insurance!
Fyi, I used to work there =).
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Blankrubber said:
Just to let you know, take your receipt and phone into Best Buy. You don't have to purchase it from Best Buy to get the insurance!
Fyi, I used to work there =).
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yes, do this. otherwise they'll need to call sprint to PM and you know how long that wait can be. your receipt will be proof of the lower price.
IMO it seems like you've already made a good decision. Your phone is paid for... Your done, no payments, interest, nothing hanging over your head. I'd consider all the time you will spend getting back to where you are now. As they say, time is money! Good luck.

Purchasing the One on a new contract, then cancel at day 15 and pay ETF?

Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.
bast525 said:
Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.
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Other than losing tons of money I don't see an issue. Why not just pay the monthly payments and keep unlimited though?
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bast525 said:
Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.
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They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
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cstrife999 said:
Other than losing tons of money I don't see an issue. Why not just pay the monthly payments and keep unlimited though?
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Not sure I understand? Where am I losing tons of money?
wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
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Ok so as far as you know, what is the cut off where they can no longer ask me to return the phone, but will not charge me the full retail price of the phone either? After conversing with the Best Buy guy, he said this cut off is 14 days, after which they will not allow me to return the phone, and would only charge me the ETF, not the full price of the phone. Is he full of it?
wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
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That's only if he does not pay the etf , if he pays the $350 they can't then charge for the phone .
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NOT TRUE. I just opened up a new account to get the phone for $149. It was my only choice since I have a concession account and Verizon would not sell me the phone unless they could attach it to a consumer account and I wasn't about to pay $699 at Best Buy. I cancelled the next day over the phone. The rep told me I was within my window to return the phone. I told him that I wanted to keep it and he said that was absolutely fine. Got my final bill about 2 weeks later and was charged $350 ETF, 1 day service $3.50, and $11.48 in taxes. They tried to charge me tax on the Activation fee which they eventually reversed since the account was cancelled within the first 3 days. In the end I paid a total of $565. The cheapest retail is at a VZW corporate store at $599. I was satisified.
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skorpyo31 said:
NOT TRUE. I just opened up a new account to get the phone for $149. It was my only choice since I have a concession account and Verizon would not sell me the phone unless they could attach it to a consumer account and I wasn't about to pay $699 at Best Buy. I cancelled the next day over the phone. The rep told me I was within my window to return the phone. I told him that I wanted to keep it and he said that was absolutely fine. Got my final bill about 2 weeks later and was charged $350 ETF, 1 day service $3.50, and $11.48 in taxes. They tried to charge me tax on the Activation fee which they eventually reversed since the account was cancelled within the first 3 days. In the end I paid a total of $565. The cheapest retail is at a VZW corporate store at $599. I was satisified.
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great info here, thank you. This is right in line with what I was expecting. Based on your experience, and the fact that the phone is now $50 on contract, I would say $465 is probably a good ballpark figure for what I should expect my total out of pocket cost to be for the phone.
wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app
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If that is what they told you, that is complete bull****. That's a bs line that INDIRECT stores tell their customers. I know this because I was a store manager for one. The indirect retailers get paid when you buy a phone. When that phone/line is canceled a DAY before 6 months in term, they get their money taken back from them. Any new line or upgrade needs to be active for a complete 6 months before they are free and clear of returns and chargebacks. You tell them to shove it and call their bluff...Corporate Verizon should have NO problem doing this, I've seen it done. Hell....I've done it, but do it at your own risk because I don't work for corporate and never have, so idk what kind of guidelines they have about these types of things...
EDIT*** I thought you said the store TOLD you that, I misread. You WORKED for Verizon? Was it corporate or indirect? I've done this before, and have helped friends do it as well and there were no issues....
bast525 said:
great info here, thank you. This is right in line with what I was expecting. Based on your experience, and the fact that the phone is now $50 on contract, I would say $465 is probably a good ballpark figure for what I should expect my total out of pocket cost to be for the phone.
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Sounds right. I picked mine up from the same store that refused to sell the phone to me. I placed the order online and chose in store pickup. Phone was ready within an hour..
skorpyo31 said:
Sounds right. I picked mine up from the same store that refused to sell the phone to me. I placed the order online and chose in store pickup. Phone was ready within an hour..
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Pay full retail or do the 12 monthly payments split on your bill.
zetsumeikuro said:
Pay full retail or do the 12 monthly payments split on your bill.
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Orrr.... Pay less. By doing it his way?
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Ok, to play devil's advocate here.
1. Don't do it at an indirect. Best buy may be ok because they're large, and probably wouldn't notice/care enough to come after you with a chargeback. At my indirect you sign a separate contract saying if you cancel within 6 months, we will bill you full retail on the phone or you must return it to us.
2. If you cancel within the first 14 days, YES, corporate can bill your account full retail on the phone. Most carriers have a "gaming" department that handles cases like these.
(Source: I used to work in a gaming dept. Charged a guy full retail on 10 blackberry bolds )
3. You'll have the cost at the POS, a $35 activation fee, half a month of service, and the ETF. Just be aware of all of these.
4. When you call in to cancel DO NOT say it was lost/stolen. Don't want your ESN getting flagged

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