Had the Desire for about a week and like it a lot but will have to return it because Exchange sync doesn't work and that's a key feature for me.
1. Set up account and set 1 home screen to the mail widget and for a couple of days it worked perfectly until I saw new emails on the home screen widget that didn't appear in the mail app itself! How can the widget apparently be more up to date than the source of the data - the mail app?
2. After this could no longer sync e-mail - it appears that contacts and calendar sync but e-mail shows "sync protocol error"
3. Removed account and set it up again and it worked perfectly for about 24 hours and then exactly the same thing happened. Removed account, removed battery, reset account and its working again....for about a day before I get the same result (home screen widget showing e-mails that aren't showing on the mail app itself and I get sync error).
4. Removed all apps and reset to factory settings and set up account again but the same thing has happened again after about a day. It seems that if it tries to sync and can't connect because there's no signal eg I'm on underground then it locks and can no longer sync
It's Microsoft Exchange server 2003 SP2 and colleagues have no problem with i phones or blackberries and I've been using WM phones for years without any problems. Unfortunately phone is useless to me if this doesn't work and disappointed that HTC claiming feature that in my case clearly doesnt work
More information on above
Forgot to say that although I wasn't getting any e-mail update I was able to send e-mails all the time that this was going on! So I could send but not receive.
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
fredfox_uk said:
apart from a similar issue the first few days in, my Desire sync's fine with my exchange 2007 server. although I've not used the mail widget
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
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After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
I've had exchange working great for the last 3 weeks. Then it decided to stop working. I've deleted the account and re created it and no joy. Just won't sync. I'm gonna try with moxier now and see if that works.
Sent from my HTC Desire
Identical problem here with my Desire.
It is not just a simple receive problem because I can delete emails from the main "Inbox" folder, than switch to the "Deleted Items" folder, sync and retreive the emails I've just deleted.
But syncing the main "Inbox" folder is not working anymore.
Seems like internal index data for that folder is broken.
This is not a server problem because just deleting the sync account and re-creating it magically fixes it until something screws up again.
This is clearly a case of bad application coding. Damn try-catch statements
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
MufDvr said:
Had the same problem myself on 2 different phones, I found that going into account settings and doing a save without changing anything (it says it is checking your password) fixes it.
Seems to happen if you make a lot of changes via outlook and the phone looses its place.
LM
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Tried, but does not work for me.
I wonder if the application event logs on the Exchange server will give more information on the failure? Is SSL set up correctly? Some people have been having problems with self-issued certificates.
fredfox_uk said:
After posting the above, I had this happen again this evening. If occurred when the connection changed from "H" to "G" I'm missing 55 mails
I'll have to try and figure out what's happening
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Click to collapse
Funny you mention about it breaking when going from "H" to "G". I thought I had seen bandwidth related success with my exchange syncing. On WIFI, I could sync the whole inbox, but I would get failures when trying on 3G. I then reduced the inbox to "last 7 days only" and it worked. Going back to higher bandwidth, suddenly I could have the whole inbox without sync errors.
Deleting & recreating Exchange sync account works
For me, deleting and recreating the Exchange sync account workedto get rid of "Sync protocol error". Not funny, but at least there's a way out.
So far so good...
Suspecting some local index file is broken if the sync task is suddenly aborted, I have avoided killing any task and guess what ? So far so good...
Will keep you informed.
P.S. Even if this is the real issue, the sync code is BROKEN.
Hi,
Has anybody gotten to the bottom of this? I've found several threads about the same error across several HTC phones on several different forums.
Deleting and re-adding the account seems like a last resort?
All my contacts are synched via Exchange so if i delete it i assume i lose all of them? And then would i lose corresponding text messages? Anything else? Do all my links to Facebook, Flickr etc get lost? I can see some weird strings of code in my contacts on Outlook now so is the Desire clever enough to pick these up and link everything back together again?
If i can get everything back by just re-adding the account then I'll give it a go but it really does seem far from ideal.
Hi all,
Sorry to bump but i've still not taken the step of deleting my exchange account through fear of losing information.
Obviously it will delete my contacts but will it also delete corresponding SMSs, links to facebook, twitter etc (in Outlook I can see some funny code strings in each contact which i think may be the links)?
Basically, will anything be permanently lost or will i simply need to re-add the account to get everything back as it was?
Is there a way to back up my contacts first? HTC Sync?
Thanks
When I removed an Exchange account from the stock mail app it didn't remove the linking data (which appears in the notes field of your contacts). And there would be no reason for it to delete SMSes, although with the contacts gone, it may not be able to link the phone numbers to names.
HTC Sync could sync your contacts to a separate Outlook installation, or you could use one of the many backup apps (search around here for reviews).
I've only had my Desire for 24 hours but I elected to go with Touchdown right from the get-go after advice from a colleague. So far, it's working a treat (fingers crossed it stays that way). Is anyone here using TD and experiencing these issues, or is it just with the native mail app?
I have a simular issue where Exchange mail stops receiving and sending emails. I only pick up that there is an issue, when attempting to send a email.
This happens regularly, and I have reported this issue to HTC.
My fix when this occurs is to untick and retick SSL option and save.
Well i've removed and re-added the exchange account and so far everything seems to be working ok. Will keep you folks posted - hopefully it doesn't happen again!
Chaps,
Just joined, but I think I have your answer... Task Killer. If you run any of the task killer apps, they can kill the exchange as it is happening, leaving the inbox status in a corrupt state, and the only way to fix this is to delete the account and start over. But then, if the task killer kills the sync, you will have to do it oveer, and over again. Task Killers are great for killing the main apps, but use them on the desire in manual mode only, and only kill the main apps, not the background processes.
Regards
Jaffa
I don't believe it is caused by task killers - I use Advanced Task Killer but it doesn't even list email as open even though it is. I noticed my inbox started having issues after changing sync from 7 days to 14 - it kept re-downloading the last few messages, then after 1 day simply stopped updating the inbox. All other folders fine. I suspect it's a space/size issue - some reports from POP users sound similar. HTC / Android really need to address this. Slowly getting sick of my HTC Legend...(Legendary failure!)
I have exactly this problem:
I've tried searching for this issue around the forums, but I can't find anything similar...
I bought a Hero about a month ago, and I use the Gmail app to get my Google Mail with no problems at all. I set up the default Mail app to get my work e-mail using an IMAP incoming server and SMTP outgoing server, and that's where my problem exists.
When I set up the account on the Mail app, everything works great and it downloads the e-mails I've received within the last few days. After 12-24 hours, it stops downloading any e-mails into my Inbox. If I hit refresh, it refreshes without any error messages, but no mail shows up. I tried deleting the mail account several times and setting it up anew; each time the same thing happens - it works for the first 12-24 hours and then stops downloading. (I can still send e-mails with no problem...I've tested that.)
The strangest part is that if I hit Menu from my Inbox and choose the Folders option, I get a folders list that has some of my IMAP folders in it, but then where the list should include folders that have sub-folders, it instead begins a list of literally thousands of folder names like {33}, {51}, {20}, {27}, {22}, {34}, and so on. (The numbers in the brackets appear as the folder names, and the numbers often repeat, but not in a recognizable pattern.) Overall, the list of "folders" with those numbers in brackets is thousands of items long.
Based on my observations, I'm wondering if the problem has something to do with the fact that some of my IMAP folders have sub-folders within them (since those are the folders that don't show up on my list). For example, if I have an IMAP folder called "Research" that has two sub-folders called "Research Project A" and "Research Project B", none of those folders show up in the Folders list, but these bracketed numbers are there in droves.
I'm really stuck on this, and the Sprint tech support guy in my local store says he hasn't seen anything like it.
Can anyone help? (I've LOVED my HTC Hero and the Sprint service and coverage, but this is a frustrating issue for me.)
Thanks in advance.
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Does anyone can help? I'm searching for hours and could not find a fix.
Best regards
So, does anyone have a tip for deleting all the old emails that fill up the Trash folder for accounts ? My old Desire had a 'select all' option......but cannot see anything like this for the Play ?
I have 6 email accounts accessed through the default Email client > when I delete them from the respective (or Combined) Inbox, they go to the respective Trach folder > this takes up space......I removed 457 emails from one account's Trash folder last night, and it took some time !
IIRC, deleting Data in the Applications menu of Settings will clear all account settings too....so that is a non-starter. The overall MB use of Mail was almost completely cleared down after last night's deleting session, but I am really hoping there is a better solution to properly removing lots of mails ???
I will be interested in this also. Having to delete everything and then go to trash and delete it again isn't the best use of time.
the way i removed them, however this may not be efficient for you was to delete the email account i use and then re add it, it will wipe all the mailboxes
One of the more retarded "features" of android, there is no way to "Empty Trash". Just select each one by hand and delete it again. Good luck.
Yeah the stock email app is horrible...
Give one of the other email clients in the Market a try
Thanks for replies......
Shame SE hasn't done something similar to HTC, then, as the Desire had a menu option to (De)Select All, making Trash removal a doddle.
TBH, not sure why the app keeps all the Trash items anyway ?!?!
Not the end of the world, but slightly annoying. No matter what I do, I cant seem to get rid of the number "7" on my Email icon indicating there are 7 unread messages. Even if the inbox is empty.
Im running Calk v1.5 and pulled the Email and Exchange apk's from the AOKP Rom because it has better functionality than the Calk Email version. Exchange is working fine, but the "7" indicating new messages wont go away on the icon. Ive tried to wipe data from Email and Exchange apps and delete the apk's from the system/app folder, and tried to reinstall, reboot the phone, etc. No matter what I do, as soon as I drop the apk's back into the system folder or click the apk to install them again, the email icon comes back with the "7" indicator. Is there something else I can clear or delete to refresh the icon/indicator itself?
Attached a screenshot.
ryan2202 said:
Not the end of the world, but slightly annoying. No matter what I do, I cant seem to get rid of the number "7" on my Email icon indicating there are 7 unread messages. Even if the inbox is empty.
Im running Calk v1.5 and pulled the Email and Exchange apk's from the AOKP Rom because it has better functionality than the Calk Email version. Exchange is working fine, but the "7" indicating new messages wont go away on the icon. Ive tried to wipe data from Email and Exchange apps and delete the apk's from the system/app folder, and tried to reinstall, reboot the phone, etc. No matter what I do, as soon as I drop the apk's back into the system folder or click the apk to install them again, the email icon comes back with the "7" indicator. Is there something else I can clear or delete to refresh the icon/indicator itself?
Attached a screenshot.
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Maybe check online to the email client you're on and make sure the program is synced properly. Happened to me with Gmail before and the app showed all messages read, but online via a browser showed unread messages.
Sent from my SPH-D710 using XDA
dante32278 said:
Maybe check online to the email client you're on and make sure the program is synced properly. Happened to me with Gmail before and the app showed all messages read, but online via a browser showed unread messages.
Sent from my SPH-D710 using XDA
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Thanks for the feedback but its not a sync issue. Outlook client and browser/webmail confirm there arent 7 unread messages anywhere (inbox, trash, folders, etc). Even if I dont configure Email or Exchange after I reinstall the apk's, the "7" is there on the icon.
Try wiping app data and also your phones cache/dalvik-cache
Sent from my SPH-D710 using Tapatalk
go sms notification wont go away
I'm having the same issue but with go sms. I get 4 new messages notifications, but there aren't any new messages. I cant get it to go away at all. Im running CM9 v4. Maybe it is related to the phantom vm issue.
I have 2 Hotmail accounts both set up the same and syncing in my gmail app. 1 is working fine but the other keeps moving emails back into the inbox after i have moved them to a different folder. I have tried all the obvious like clearing cache, data, removing accounts and re adding them. When I re add the accounts they both work right for a few hours but then the 1 account returns to moving all emails back to the inbox again. This has been going on for a couple of months, has anyone else experienced this. I have all the latest updates installed.