Develop Bugs

what determines how many messages are stored in outlook

My mail syncs automatically with mail2web to my dash.
I think I remember that on WM5 I had to clean my mailbox from time to time, so that it doesn't get clogged up with messages.
It seems that on WM6.1 this is not neccessary any more - messages seem to automatically disappear from my mailbox from time to time. I don't know how many exactly are saved, but now I have only 3 days worth of e-mail on my phone. Anything older was automatically removed.
I would really like to be able to adjust this, or disable auto-delete of messages altogether. Sometimes I have messages that I'd like to keep for longer than 3 days...
Does anyone know how to disable or adjust this behaviour of outlook in WM6.1?

I would love to know this as well. I assumed it was a corporate setting that was pushed to my phone as I am connecting to our email servers via Exchange push but since others have ~3 days I would now guess it is a client side restriction.
Also, I have nothing in my sent emails and all but the last few minutes of deleted items. For instance if I accidentally delete an email I can go grab it real quick but there is usually only 1 or 2 emails in my deleted items when I check. Any other time the deleted items folder is completely empty.

Hi Guys,
I dont know about any other service other than Microsoft Push from Exchange, and to change the number of days that the email is kept you need to go to
ActiveSync -> Menu -> 4- Configure Server -> Next -> Next -> Scroll down to E-mail and click on Menu -> Settings and there you have the option to set any of the following:
1 day
3 days
1 week
2 weks
1 month
All
Regarding deleting them, the device will not move deleted items to the deleted folder and keep them there until you either delete them from your deleted folder on the device or on exchange. Most companies will enforce a rule that says when you close your Outlook it automatically deleted your deleted items, in which case you can go to the recovered deleted items on Outlook and recover email from the past weeks/months depending on your companies policies.
Hope that helps.

thank you!
Thank you, I think that was the setting I was looking for. I had it set to 3 days.
fa147 said:
Hi Guys,
I dont know about any other service other than Microsoft Push from Exchange, and to change the number of days that the email is kept you need to go to
ActiveSync -> Menu -> 4- Configure Server -> Next -> Next -> Scroll down to E-mail and click on Menu -> Settings and there you have the option to set any of the following:
1 day
3 days
1 week
2 weks
1 month
All
Regarding deleting them, the device will not move deleted items to the deleted folder and keep them there until you either delete them from your deleted folder on the device or on exchange. Most companies will enforce a rule that says when you close your Outlook it automatically deleted your deleted items, in which case you can go to the recovered deleted items on Outlook and recover email from the past weeks/months depending on your companies policies.
Hope that helps.
Click to expand...
Click to collapse

Oh, sweet! That's exactly what I was hoping for.
I guess I should grumble something about how convoluted MS is in placing these types of settings and with all my clicking and investigating I would have never found this. But that would just be in vain now wouldn't it.
Thanks for sharing this.

Nearly every contact exists twice

Ive got a big problem since some time now: nearly every contact exists twice.
Now, normally this isn't a problem, as you could just delete them.
But I can't see them twice in the list. When I go to Contacts -> Click on a Contact and then press "Edit Contact" another List opens where I see them twice (both "Google"-Contacts). I don't know how I delete one of them. There is no button or something...
So open Contacts, go to one of them, press edit and there I see the contact twice, both Google-Contacts and there is no delete button, I can just edit them (and they are exactly the same). So when I for example write a SMS and enter the name, I see them twice...
Any help?

i am a novice so my advice maybe wrong, however i seem to recall i had the same problem.
in the end i deleted them All then just synced with google and my contact list was sorted.
save your contacts on google, edit them on google then sync. i think this right

Disable AutoSync.
Goto Manage Apps, find Contacts Storage and clear the cache thereby deleting all contacts on the Desire.
Manually sync Google Contacts which will rebuild the database on the Desire.
Enable AutoSync.
Sent from my HTC Desire using XDA App

Didn't work...still got them twice.
But I found out a way to do it...it's a bit idiotic but it seems to be working:
- Edit 1 of the 2 contacts (delete numbers for example)
- Sync
- Delete Contacts Cache
- Sync
- Now the contacts do appear twice in the list and you can delete the empty one
It's still autosyncinc somehow by the way. I disabled Autosync (it's DEFINITELY disabled). As soon as I delete the cache I see the sync symbol in the notifications bar...

eKeith said:
Goto Manage Apps, find Contacts Storage and clear the cache thereby deleting all contacts on the Desire.
Click to expand...
Click to collapse
I could be wrong, but i feel quite certain, that the contacts are stored on the data partition as data not cache. More exactly in "data/data/com.android.providers.contacts/databases/contacts.db" so i dont see how clearing cache would remove all contacts.
Eggcake: sometimes some of these things just **** up and you have to remove correct it. But as they are googlecontacts, i believe the easiest way is to go to you googleaccount and check the contacts list, and if it's fine, go delete all contacts and sync them to the phone again.

Syncing with Google apps mail WP7

I have a HTC HD7 phone and have it set up to sync mail to my google apps account. But when I've read an item on my phone it doesn't seem to sync back to the server unless I manually press the sync button. Its set up to use the mobile sync option which on my iphone worked just like exchange and worked perfectly.
Also I can't send the items to my trash folder in google mail. There is a deleted items folder on the phone but this doesn't relate to the trash folder.
Anyone else had these issues and know of a fix?
Thanks

What I've found is notifications of new mails are almost instantaneous (if you have it set that way). But, when you delete/etc it takes a few minutes for that to sync back.
When you delete it actually puts it in the archive folder, not the trash, so it won't be deleted by gmail down the road.
I too would like a few other options, like delete and archive and message threading. But I don't think M$ is in any hurry to cater to gmail's differences and chose the route of the lesser of all evils.
I'm fine with it for now, though.

I've also found that calendar entries I have made on the phone aren't syncing back either. There is one I put in over a week ago on my phone not showing on the web version.

How to Delete E-Mail Account?

Now that I've convinced myself there is no way to mass delete already deleted e-mails by emptying the trash folder, I have downloaded and installed K9.
For the life of me, I can't find a way to delete the original email account?
Typically these is a listing for accounts and you can delete them but I can't find this anywhere?

jfenton57 said:
Now that I've convinced myself there is no way to mass delete already deleted e-mails by emptying the trash folder, I have downloaded and installed K9.
For the life of me, I can't find a way to delete the original email account?
Typically these is a listing for accounts and you can delete them but I can't find this anywhere?
Click to expand...
Click to collapse
press and hold on the account you want deleted..another menu should pop up from what i recall

[Q] Gmail - Unable to Delete email? It's only Archiving (to All Mail)

I've done my due diligence (searching for HOURS on end), so I know this has been discussed many times but I still have not seen any sort of solution or progress on how to fix the issue.
Here is the issue: Gmail/Google accounts in WP7, when you press the Trash-can icon to delete your email(s), it does not actually move the email to the 'Trash' folder (or how Gmail understands it, the 'Trash' label). It simply removes the 'Inbox' label but still keeps the message under 'All Mail'.
I've tried everything - set up my email account as an ActiveSync account and tried deleting, going to my Gmail (or any other of my email accounts that resides on Google Apps) account settings via the web browser and try fiddling with the Advanced IMAP options, but nothing.
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
I've heard some people, as a temporary stop-gap, to just use the "Move to Folder" and move the email message to [Gmail]\Trash, but I don't see that folder in WP7. Any ideas on this?
Any help or insight in this matter would be greatly appreciated. Thanks in advance.

There is no solution (as in setting you can change in WP7 or on google.com) that changes this behavior. The only real option is to occasionally log in to your email account on the website and purge old mail from all mail. That's what I do about once every couple of months.

Thanks for the response. That's a real bummer. Do you or anyone know if this is something Microsoft plans on fixing? Basically it just entails making the Delete/Trash Can -> Remove Inbox Label + Add Trash Label to the message.
Also, do you know how I could view the [Gmail]\Trash folder/label? When I try to browse All Folders, it doesn't show up. Any ideas?
Thanks.

Avazee said:
Does anyone have any solution for this? Unfortunately, this is pretty much a dealbreaker for me with WP7 - I just purchased the HTC Trophy. I want to really love the OS/device (and I do love the OS) but being able to properly delete my Google/Gmail emails is crucial.
Click to expand...
Click to collapse
You should be able to change imap settings in gmail. There's a few articles I found, but they're a bit old, and I'm apparently too new of a member to link. I've gone ahead to write a few instructions.
1. Go to settings in your gmail
2. Go to the "Forwarding and POP/IMAP" tab
3. In IMAP access, under "When I mark a message in IMAP as deleted:" select "Auto-expunge off"
4. In IMAP access, under "When a message is marked as deleted and expunged from the last visible IMAP folder:" select "Move the message to the Trash" or "Immediately delete the message forever"
I'm still trying to figure out how exactly the behavior works on my own device. From my understanding, by doing this, you'll send deleted message to the trash rather than archive. It appears that you lose the "instant" server update (so you might have emails that you delete on your phone stay in your inbox as unread for a while).
**edit for further research - It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?

Thanks for the reply. I don't understand what your last part meant..the part about your edit for further research. Please clarify. Thanks.
Sent from my mwp6985 using Board Express

bver100 said:
It appears that your message will only be deleted if there are no other labels for it. Apparently [gmail]all mail counts as a label. So what the heck did I tell you to do?
Click to expand...
Click to collapse
This, and it's the same for IOS, not a WP7 issue.
I read numerous guides looking for a solution but there isn't one. If an email exists in another view, i.e. "All Mail" then it won't be deleted.
After using IOS and WP7 this was one of the main reasons for moving to Android. It may seem a bit extreme but I hate having email I don't need. Everything gets read and deleted.

What you say is true in a technical sense, but it misses the underlying issue. Gmail has one label, Gmail/Trash, that is special. Any email that is sent there automatically has all other labels removed. However, it is up to an email client to apply the label. For example, the Thunderbird email client on Windows does just that. If I read an email in my Inbox, and then click the Delete button, Thunderbird sends and IMAP notification to Gmail to apply the Gmail/Trash label to the message, and it is instantly gone from both my Inbox and All Mail. And the Gmail/Trash label is automatically purged after 30 days.
The problem with WP7 and iOS is that they don't (and possibly can't) send the same notification. All they currently do is notify Gmail to remove the Inbox label. And, as has already been noted, the fact that the email is still in All Mail causes it to be retained on the server.

Thanks for the info, guys. I realize and understand that the culprit is the WP7 mail client, not Gmail.
As a temporary workaround (I am seriously hoping they fix this.. you guys should visit http://windowsphone.uservoice.com/f...eting-email-in-gmail-really-delete-?ref=title to vote for adding this feature), I created a new label called "WP7 Trash". From now on, when I want to "delete" mail, I simply move to to that folder/label in the WP7 mail client, and then anytime down the road I can log into my accounts and just delete all the mail in that folder/label.
Kind of kludgy, but it's the only thing I can think of...
Let me know your thoughts.

After futzing around a bit more on the internet, i've found that some people are able to get the desired "trash button = delete" action if you add your gmail account as an Exchange account instead of as a "Google Account". I haven't tried it yet, but since it isn't dealing with Gmail's odd IMAP implementation, perhaps you will get better results.

Setting up your Gmail account as an Exchange/ActiveSync account doesn't work - I've tested it several times and nothing. I do have my accounts set up as Exchange/ActiveSync because I've heard that it uses less battery than using the "Add Google Email Account" option in WP7.
The only temp-solution I've found is the create a WP7-Trash label and move messages to that folder (for later deletion once you log into the Gmail web interface).
If anyone CAN get the Delete = Trash working on ActiveSync/Exchange setups, by all means let us know!