[Q] Zenfone 2 got into reboot loop after upgrade - ZenFone 2 Q&A, Help & Troubleshooting

Hi,
I have received new zenfone 2 and it asked for software upgrade. After that it said it is optimizing applications and eventually got into reset loop with only showing ASUS logo. I have tried to get into recovery mode pressing the power and volume up and release on vibrate... nothing happend!!!
Now it vibrates every minute or so... but it even does not turn the screen on... just vibrating every now and then...
Please, help!
Zvika

Zvika Perry said:
Hi,
I have received new zenfone 2 and it asked for software upgrade. After that it said it is optimizing applications and eventually got into reset loop with only showing ASUS logo. I have tried to get into recovery mode pressing the power and volume up and release on vibrate... nothing happend!!!
Now it vibrates every minute or so... but it even does not turn the screen on... just vibrating every now and then...
Please, help!
Zvika
Click to expand...
Click to collapse
Power off completely, then hold volume up and power to get to bootloader. Press volume down until you get to recovery and hit power button. It should reset and then a android appears. If it then says error hold power and press up volume. You should get to recovery menu that way.
Wipe cache...
Reboot and see what happens...

ultramag69 said:
Power off completely, then hold volume up and power to get to bootloader. Press volume down until you get to recovery and hit power button. It should reset and then a android appears. If it then says error hold power and press up volume. You should get to recovery menu that way.
Wipe cache...
Reboot and see what happens...
Click to expand...
Click to collapse
I'm having the same issue, but no matter what I do the error stays on and if I hold the power and press up for too long the phone turns off.

chillpillv1 said:
I'm having the same issue, but no matter what I do the error stays on and if I hold the power and press up for too long the phone turns off.
Click to expand...
Click to collapse
Try tapping up volume 3 times but remember to let go of power at roughly the same time or 10 seconds later the phone will power off...

It just do not enter this recovery mode... no matter what
ultramag69 said:
Try tapping up volume 3 times but remember to let go of power at roughly the same time or 10 seconds later the phone will power off...
Click to expand...
Click to collapse
It just do not enter this recovery mode... no matter what.
After charging it all night, and having the battery icon, I have tried it once more. Now the screen remains black and the phone just vibrate here and there every minute - unless I turn it off...

i am facing the same problem. but my phone is not opening. its behaving like dead. when i press the power button sometimes its vibrate but noting on the screen. no charging logo while charging what to do?? please help !!!!!!!!!

Yes. this is the same with my device...
Anaxious Asheque said:
i am facing the same problem. but my phone is not opening. its behaving like dead. when i press the power button sometimes its vibrate but noting on the screen. no charging logo while charging what to do?? please help !!!!!!!!!
Click to expand...
Click to collapse
No solution so far.

Im having the same problem too

For wipe cache partition and hardware reset procedure, please see the following: http://www.asus.com/us/support/FAQ/1011956/
If possible, please send a private message to email below with case # N150638445 in the subject line. Please provide your serial number & if possible your build number (once you are able to boot) under Apps/Settings/About/Software information/Build number.
We would like to gather as much info as possible to help resolve any issues with ASUS Zenfone 2.
Sincerely,
Frank
ASUS_USA
[email protected]

Did anyone ever resolve this issue?
Mine is the same and won't boot up, just vibrates once and does nothing....

i resolved simply reflashing the old pre rooted firmware 2.19.40.18 and installing ota 2.19.40.20 with adb sideload after complete unroot with supersu.i forgot to uninstall xposed and this was the reason of my botloop after update to 2.19.40.20.luckily i had twrp so before reflashing i backupped all my stuff.that's it.you need to reflash droidboot,recovery,boot and system imgs from bootloader with the usually way.no other way out.hope you installed a custom recovery before loop,so you can backup

CenereZar said:
i resolved simply reflashing the old pre rooted firmware 2.19.40.18 and installing ota 2.19.40.20 with adb sideload after complete unroot with supersu.i forgot to uninstall xposed and this was the reason of my botloop after update to 2.19.40.20.luckily i had twrp so before reflashing i backupped all my stuff.that's it.you need to reflash droidboot,recovery,boot and system imgs from bootloader with the usually way.no other way out.hope you installed a custom recovery before loop,so you can backup
Click to expand...
Click to collapse
how did you do it ?
I have the same problem
---------- Post added at 12:33 AM ---------- Previous post was at 12:07 AM ----------
my device is in error screen, and with the dead robot.

Hi guys, please help, maybe some of you could do that for me... Problem is strange and I just did not find solution jet... So, I just can not power down my ZE551ML completly. Device is trying somehow to boot up, getting some kind of loop. First of all, phone came to me totaly dead - I have to plug it in to charger for 3-4 hours to ligh up notification led... After that it turned on normally. After first boot and setting things up, updates showed up. So I did update - for 4 times, OTA. It looks ok (now I have 2.20.40.90 clean, I mean no root or unlocked BL). But strange comes when I want to turn it off (power down) - device is shutting down, screean is going black and... bum! - the battery icon is showing up: emty for the very first few seconds, then it changeing to green (showing actually power state, I mean accu capacity), then device reboot itself and whole process starts over and over again... I can not stop it. Well, I think if the battery would be full, that could completly discharge it - couse is unstopable... I found, that when I press vol- when the battery is green, phone shuts off its screen, but after 20 seconds the process begins over again... i can boot it normally by pressing vol+ and power - it leads me to the bootloader manu, then boot normally - done. but it is very annoing... beside that phone is ok. Can someone help? BTW - I did factory reset from stock recovery, but it did not help...

hillvieira said:
how did you do it ?
I have the same problem
---------- Post added at 12:33 AM ---------- Previous post was at 12:07 AM ----------
my device is in error screen, and with the dead robot.
Click to expand...
Click to collapse
http://forum.xda-developers.com/zenfone2/general/asus-zenfone-2-flashing-recovery-mode-t3096596

I had the same problem. My solution was to unplug the usb charger. After that, the update was successfully.

on me Z007 I did a factory reset because my phone would not start and when it did it kept giving me messages about unfortunately this stopped and that stopped BBM, Zenui, google play store etc. Once i did the factory reset the phone worked again but I had no data so I thought I would just restart. Now all I get is ASUS and the spinning wheel. any suggestions??

Hello, I own model Asus Zenfone 2 laser 5.5 ( ZE550KL ) I have also same problem, phone keeps on rebooting....... Showing Asus logo and then vibrates and again start rebooting
I have installed asus firmware from SD card from recovery mode which was successfully installed .... did every thing after pressing volume and power button and even performed necessary actions by doing fastbood mode.
but phone is on same condition.... showed every where.. even service center people raised there hands
Kindly help me to recover my phone back.

Related

Htc desire 526g stuck in boot loop

Hi guys, months ago i rooted my HTC 526G with Kingoroot. I later tried to update the software over wifi. It updated but in restarting its now stuck in boot screen and sometimes goes into recovery by itself. Is there a way I can revive the firmware? Any help appreciated
HTC Desire 526G
I have problem like this ....cant fix it
Warning/Disclaimer: This will erase everything you have on the phones internal memory. (if you have play store set up right, you can just log back in afterwards and it will pull all your data/apps back, however if you don't, make sure to backup any contacts, data, ect that may be on the phones storage before attempting this) (then again, if you were already trying to root, you should have had everything backed up already anyway )
Charge the device to at least 50% (or an hour or two at least if the battery was completely dead)
Hold the Volume Down Button, Press power button, keep holding the volume down button
Phone should boot into HBOOT or Download mode,
use the volume up and down buttons to highlight Recovery Mode
press power button to select Recovery Mode
Phone will reboot with a red triangle icon, press all three buttons at the SAME time (vol up, vol down, power)
use the volume up and down buttons to highlight Clear Data (Factory Reset) press power button to select, let it finish clearing /data/ and /cache/
Once this has completed, Pull the battery out, let it sit for like 30 seconds without the battery
Put battery back in
hold power button for a while until it vibrates, release power button
let it sit at the htc boot screen for 10 minutes phone should eventually move to the verizon boot screen (if it goes over 10 minutes on the htc screen, try procedure again)
Post here if you have any trouble.
Still have problems
wassti said:
Warning/Disclaimer: This will erase everything you have on the phones internal memory. (if you have play store set up right, you can just log back in afterwards and it will pull all your data/apps back, however if you don't, make sure to backup any contacts, data, ect that may be on the phones storage before attempting this) (then again, if you were already trying to root, you should have had everything backed up already anyway )
Charge the device to at least 50% (or an hour or two at least if the battery was completely dead)
Hold the Volume Down Button, Press power button, keep holding the volume down button
Phone should boot into HBOOT or Download mode,
use the volume up and down buttons to highlight Recovery Mode
press power button to select Recovery Mode
Phone will reboot with a red triangle icon, press all three buttons at the SAME time (vol up, vol down, power)
use the volume up and down buttons to highlight Clear Data (Factory Reset)
Once this has completed, Pull the battery out, let it sit for like 30 seconds without the battery
Put battery back in
hold power button for a while until it vibrates, release power button
let it sit at the htc boot screen for 10 minutes phone should eventually move to the verizon boot screen (if it goes over 10 minutes on the htc screen, try procedure again)
Post here if you have any trouble.
Click to expand...
Click to collapse
i've done the procedure but unluckly i'm still having this problem, did someone fix the loop with this method? should i just wait for custom roms? :crying:
I had it happen to me after trying to root with just about every tool out there, mine would boot up but wouldn't go past the htc boot screen white background green htc. After I cleared the data a few times (at least 3) it came back up, try the procedure more than once. Also be patient and wait the full 10 minutes for it to come back up, sometimes it can be slow to load for the first time after this kind of wipe.
wassti said:
I had it happen to me after trying to root with just about every tool out there, mine would boot up but wouldn't go past the htc boot screen white background green htc. After I cleared the data a few times (at least 3) it came back up, try the procedure more than once. Also be patient and wait the full 10 minutes for it to come back up, sometimes it can be slow to load for the first time after this kind of wipe.
Click to expand...
Click to collapse
Try to root with "PhilZ Recovery by Ajit", search on google, i don't remember where i have download it, but it is an .exe file.
After you install it on your computer, you select USB debugging, and connect your phone to the computer, the rest of the process is auto.
After the installation process, the phone will autoreboot in recovery, here you will select ---> Advanced Function---> RE-root System (SuperSU).
After that, reboot, and install SuperSU from GooglePlay.
Success.
Root without boot loop (you may want to wipe Dalvid Cache before reboot after selecting root).
I hope this works for you ( it worked for me HTC desire 526g ).
Have a nice day.
IF you dont find the Philz, contact me, i wil send it to you.
Philz Recovery by ajit is designed for devices using the Mediatek processor; Sadly our 526 (no g, no +) uses a qualcomm processor. I do not recommend anyone to attempt to use "Philz recovery by Ajit" to attempt to root their HTC 526 as at best it will fail and at worse it will flash a non-compatible recovery and turn your device into a hard-brick.
wassti said:
Philz Recovery by ajit is designed for devices using the Mediatek processor; Sadly our 526 (no g, no +) uses a qualcomm processor. I do not recommend anyone to attempt to use "Philz recovery by Ajit" to attempt to root their HTC 526 as at best it will fail and at worse it will flash a non-compatible recovery and turn your device into a hard-brick.
Click to expand...
Click to collapse
I know...i said it is for HTC 526G.
Yep, I know you said it; just needed to clarify for other members so there is no confusion if someone comes here from a google search or what not
This forum is for 526 only, not the g or +
Bricked
I tried to wipe, but it still staing on htc screen...can someone do a backup or something and send me a link and reply me. i need it
sorry for bad english
I have the same problem please help us
emwakishi said:
Hi guys, months ago i rooted my HTC 526G with Kingoroot. I later tried to update the software over wifi. It updated but in restarting its now stuck in boot screen and sometimes goes into recovery by itself. Is there a way I can revive the firmware? Any help appreciated
Click to expand...
Click to collapse
I've exactly the same problem... does anybody have a rom for this model?
emwakishi said:
Hi guys, months ago i rooted my HTC 526G with Kingoroot. I later tried to update the software over wifi. It updated but in restarting its now stuck in boot screen and sometimes goes into recovery by itself. Is there a way I can revive the firmware? Any help appreciated
Click to expand...
Click to collapse
http://forum.xda-developers.com/chef-central/android/htc-desire-526g-bootloop-solution-t3241938
solve it by flashing rom using re recovery mode
I also got 526g+ totally finished only restarting I asked so many mobile repairing places no luck at all
PodolskiMeki said:
i've done the procedure but unluckly i'm still having this problem, did someone fix the loop with this method? should i just wait for custom roms? :crying:
Click to expand...
Click to collapse
Similar bootloop condition HTC 526g
wassti said:
Warning/Disclaimer: This will erase everything you have on the phones internal memory. (if you have play store set up right, you can just log back in afterwards and it will pull all your data/apps back, however if you don't, make sure to backup any contacts, data, ect that may be on the phones storage before attempting this) (then again, if you were already trying to root, you should have had everything backed up already anyway )
Charge the device to at least 50% (or an hour or two at least if the battery was completely dead)
Hold the Volume Down Button, Press power button, keep holding the volume down button
Phone should boot into HBOOT or Download mode,
use the volume up and down buttons to highlight Recovery Mode
press power button to select Recovery Mode
Phone will reboot with a red triangle icon, press all three buttons at the SAME time (vol up, vol down, power)
use the volume up and down buttons to highlight Clear Data (Factory Reset) press power button to select, let it finish clearing /data/ and /cache/
Once this has completed, Pull the battery out, let it sit for like 30 seconds without the battery
Put battery back in
hold power button for a while until it vibrates, release power button
let it sit at the htc boot screen for 10 minutes phone should eventually move to the verizon boot screen (if it goes over 10 minutes on the htc screen, try procedure again)
Post here if you have any trouble.
Click to expand...
Click to collapse
My phone was also rooted using kingroot. I received an OTA update and I downloaded it. Once the download was complete, the phone restarted and got bootlooped. Occasionally, it goes into recovery. I tried factory resetting it several times as mentioned in the solution. But each time I turn the phone ON again after factory reset, it is looping. Its not stuck at the boot logo. Instead it reboots automatically and in some cases to recovery. So the wait-for-10-mins thing is not working for me.
1. I received a stock ROM from the Russian section of XDA. Will flashing that ROM using the stock recovery using "install update from SD card" help me recover my phone from bootloop?
2. Will flashing the stock ROM unroot the phone? Presently, even after the factory resetting, "check the software partition" option in recovery returns a message "error - system has root". So I was hoping that unroofing might fix the problem. Will it?
3. If the above method fails, is there any other method? Like flashing a custom recovery or flashing a custom ROM etc?
Please help me fix the phone. Thanks in advance.
I am experiencing the same problem and have tried everything to avail, will this devise ever work again its still stuck with a white screen and green HTC
negomo said:
I am experiencing the same problem and have tried everything to avail, will this devise ever work again its still stuck with a white screen and green HTC
Click to expand...
Click to collapse
Hey negomo. I just fixed the phone yesterday. It seems that installing an OTA update while the phone is rooted can result in a bootloop or bricking(as in my case). I fixed this issue by flashing a stock ROM of the HTC 526g which I got from another Russian forum in XDA. Anyway I am posting the link of that stock ROM here.
( I am not allowed to post link. So please delete the spaces to get the actual link)
h t t p s :// yadi.sk/ d/gNKBahgZiwGmo
Once you download it do the following procedure
1. Copy it to an SD card and insert the card in your phone.
2. Press power button+volume up key button to enter HBOOT menu (while turning on the phone, press power and vol up button instead of power button alone)
3. Choose recovery option and press volume down to enter
4. Press power button once to enter recovery
5. Choose "install update from SD card"
6. Wait till it finishes installation
7. Wipe cache
8. Reboot phone
PS: I had already done a factory reset from recovery menu. I don't know if that had helped.
This will bring your phone back to life. Give around 10 mins for the first boot.
I hope I was able to help you.
Hit thanks if I did.
how to know my device 526g or 526
---------- Post added 24-06-2016 at 12:05 AM ---------- Previous post was 23-06-2016 at 11:51 PM ----------
https://www.imageupload.co.uk/image/ct0U
thx you are pro ??my problem solved ??

Hey I Need Help About Hard-Brick

Hey Guys
This time i need help
I hardbricked my phone and if anyone know a solution please help me
Well, aren't you a fount of information... With what you provided we can recommend..... NOTHING...
Model, What version of android you're on, bootloader locked/unlocked and a myriad of other info to help would probably get you something but all we can say wiyj what you provided is - RMA it...
ultramag69 said:
Well, aren't you a fount of information... With what you provided we can recommend..... NOTHING...
Model, What version of android you're on, bootloader locked/unlocked and a myriad of other info to help would probably get you something but all we can say wiyj what you provided is - RMA it...
Click to expand...
Click to collapse
i think this informations not help because phone shows just usb logo
but 5.1.1 blisspop rom and of course unlocked
Nyks45 said:
i think this informations not help because phone shows just usb logo
but 5.1.1 blisspop rom and of course unlocked
Click to expand...
Click to collapse
Yep, RMA time... You need to take back to ASUS...
ultramag69 said:
Yep, RMA time... You need to take back to ASUS...
Click to expand...
Click to collapse
My phone got frozen while I was reading facebook news. Battery was about 60%. I turned it off, but it doesn't turn on again. It just quickly splashes the "ASUS In search of Incredible/ Powered by Android" and then goes off again.
I tried to get to Recovery Mode by holding volume UP and power buttons, but it didn't even get to the point the device vibrates. I tried the same with volume DOWN as well. No good.
The charging battery icon shows battery is being charged ok.
Is it dead for good?
Thanks
thunder45 said:
My phone got frozen while I was reading facebook news. Battery was about 60%. I turned it off, but it doesn't turn on again. It just quickly splashes the "ASUS In search of Incredible/ Powered by Android" and then goes off again.
I tried to get to Recovery Mode by holding volume UP and power buttons, but it didn't even get to the point the device vibrates. I tried the same with volume DOWN as well. No good.
The charging battery icon shows battery is being charged ok.
Is it dead for good?
Thanks
Click to expand...
Click to collapse
You should always say what model you have as there may be a little difference in how to fix it, I have a 551ML which has 4gb ram so you might be using another model meaning what I tell you can (potentially) brick your device.
Mate, if you have a stock phone that won't start then you probably have a lemon. If you are sure you have done nothing to it then I'd take it back under warranty as you seem to have had problems from the start.
Just to be sure though, you are starting from off, hold volume up and then pressing and holding power. Release power when you get to the first boot logo then release volume up.This should gt you to fastboot mode.
ultramag69 said:
You should always say what model you have as there may be a little difference in how to fix it, I have a 551ML which has 4gb ram so you might be using another model meaning what I tell you can (potentially) brick your device.
Mate, if you have a stock phone that won't start then you probably have a lemon. If you are sure you have done nothing to it then I'd take it back under warranty as you seem to have had problems from the start.
Just to be sure though, you are starting from off, hold volume up and then pressing and holding power. Release power when you get to the first boot logo then release volume up.This should gt you to fastboot mode.
Click to expand...
Click to collapse
Sorry, my phone is a Z00AD:
- a ZE551ML
- 2Gb of RAM
- 16gb rom
- 1.8ghz Atom Z3560
- Full HD screen
- Build LRX21V.WW-ASUS_Z00AD-2.13.40.13_20150401_8390_user
- Kernel 3.10.20-x86_64_moor-265182-gb0fff5c
- Baseband 1509_5.0.18.00_0320, 1509_7.0.10.0_0320
I forget that there are plenty models of Zenfone 2. And I need to create myself a signature!
By the way, I got it working again.
It still doesn't boot to recovery with the VolUP+Pwr button combination, but it does get to the application again .
From the application, a can use "QuickBoot app" to get me to recovery. On recovery, I get the laid down android with its belly open and a red triagle with an exclamation mark (and some chinese? stuff written below him).
Thanks
---------- Post added at 11:57 AM ---------- Previous post was at 11:39 AM ----------
thunder45 said:
Sorry, my phone is a Z00AD:
- a ZE551ML
- 2Gb of RAM
- 16gb rom
- 1.8ghz Atom Z3560
- Full HD screen
- Build LRX21V.WW-ASUS_Z00AD-2.13.40.13_20150401_8390_user
- Kernel 3.10.20-x86_64_moor-265182-gb0fff5c
- Baseband 1509_5.0.18.00_0320, 1509_7.0.10.0_0320
I forget that there are plenty models of Zenfone 2. And I need to create myself a signature!
By the way, I got it working again.
It still doesn't boot to recovery with the VolUP+Pwr button combination, but it does get to the application again .
From the application, a can use "QuickBoot app" to get me to recovery. On recovery, I get the laid down android with its belly open and a red triagle with an exclamation mark (and some chinese? stuff written below him).
Thanks
Click to expand...
Click to collapse
Well, the chinese message I see at recovery is:
出错了!
Where 出错 means make mistakes; go wrong
and 了means a particle of a sentence that implies past tense or completion of something
So, it means something went wrong! Or simple "Error!"
All this translation thanks to http://ce.linedict.com !
thunder45 said:
Sorry, my phone is a Z00AD:
- a ZE551ML
- 2Gb of RAM
- 16gb rom
- 1.8ghz Atom Z3560
- Full HD screen
- Build LRX21V.WW-ASUS_Z00AD-2.13.40.13_20150401_8390_user
- Kernel 3.10.20-x86_64_moor-265182-gb0fff5c
- Baseband 1509_5.0.18.00_0320, 1509_7.0.10.0_0320
I forget that there are plenty models of Zenfone 2. And I need to create myself a signature!
By the way, I got it working again.
It still doesn't boot to recovery with the VolUP+Pwr button combination, but it does get to the application again .
From the application, a can use "QuickBoot app" to get me to recovery. On recovery, I get the laid down android with its belly open and a red triagle with an exclamation mark (and some chinese? stuff written below him).
Thanks
---------- Post added at 11:57 AM ---------- Previous post was at 11:39 AM ----------
Well, the chinese message I see at recovery is:
出错了!
Where 出错 means make mistakes; go wrong
and 了means a particle of a sentence that implies past tense or completion of something
So, it means something went wrong! Or simple "Error!"
All this translation thanks to http://ce.linedict.com !
Click to expand...
Click to collapse
That's how you get to recovery. Once you get the android with "Error" in any language underneath, hold power and hit volume up. You might need to do this a couple of times but be aware holding power for approx. 10 secs will turn off phone.
ultramag69 said:
That's how you get to recovery. Once you get the android with "Error" in any language underneath, hold power and hit volume up. You might need to do this a couple of times but be aware holding power for approx. 10 secs will turn off phone.
Click to expand...
Click to collapse
Ahh!!
I can get to FASTBOOT (Bootloader) now!
All instruction I found tell me to hold VolUP+Pwr until the phone vibrates or the boot screen shows up.
BUT my phone does not vibrate! Is it broken?
So, I'm holding VolUP+Pwr for 5 seconds, the I release Pwr (only). It gets me to fastboot, and then I switch to recovery. Then I do "hold power and hit volume up" you said, and I finally can see recovery menu :victory:
Thank you very much!
thunder45 said:
Ahh!!
I can get to FASTBOOT (Bootloader) now!
All instruction I found tell me to hold VolUP+Pwr until the phone vibrates or the boot screen shows up.
BUT my phone does not vibrate! Is it broken?
So, I'm holding VolUP+Pwr for 5 seconds, the I release Pwr (only). It gets me to fastboot, and then I switch to recovery. Then I do "hold power and hit volume up" you said, and I finally can see recovery menu :victory:
Thank you very much!
Click to expand...
Click to collapse
No problem...

IS MY ZENFONE 2 BRICKED PERMANETLEY??? nooooo

Hello my zenfone 2 dosent boot anymore. CANT ACCESS RECOVERY AND COMPUTER DOSENT REGONISE IT. I had a problem, when i was browsing xposed, I found device faker. after that my google play says incompatible. then i tryed to flash BUILD.PROP. i coudnlt flash build prop so i decided to do something very dumb. I REPLACED MY BUILD PROP WITH ANOTHER BUILD PROP. then i rebooted it coundlt reboot to system...
pleshelpme said:
Hello my zenfone 2 dosent boot anymore. CANT ACCESS RECOVERY AND COMPUTER DOSENT REGONISE IT. I had a problem, when i was browsing xposed, I found device faker. after that my google play says incompatible. then i tryed to flash BUILD.PROP. i coudnlt flash build prop so i decided to do something very dumb. I REPLACED MY BUILD PROP WITH ANOTHER BUILD PROP. then i rebooted it coundlt reboot to system...
Click to expand...
Click to collapse
I think your issue is similar to mine.
My phone got frozen while I was reading facebook news. Battery was about 60%. I turned it off, but it doesn't turn on again. It just quickly splashes the "ASUS In search of Incredible/ Powered by Android" and then goes off again.
I tried to get to Recovery Mode by holding volume UP and power buttons, but it didn't even get to the point the device vibrates. I tried the same with volume DOWN as well. No good.
The charging battery icon shows battery is being charged ok.
Is it dead for good? @Asus_USA @ASUS_Khang
Thanks
thunder45 said:
I think your issue is similar to mine.
My phone got frozen while I was reading facebook news. Battery was about 60%. I turned it off, but it doesn't turn on again. It just quickly splashes the "ASUS In search of Incredible/ Powered by Android" and then goes off again.
I tried to get to Recovery Mode by holding volume UP and power buttons, but it didn't even get to the point the device vibrates. I tried the same with volume DOWN as well. No good.
The charging battery icon shows battery is being charged ok.
Is it dead for good? @Asus_USA @ASUS_Khang
Thanks
Click to expand...
Click to collapse
I don't think it's dead because it's charging okay. To get into Recovery Mode even I have some trouble sometimes. It IS Vol Up+Power, and you need to hold both as you power up the device. It should get into your recovery where you just need to let go of the Power button.
ASUS_Khang said:
I don't think it's dead because it's charging okay. To get into Recovery Mode even I have some trouble sometimes. It IS Vol Up+Power, and you need to hold both as you power up the device. It should get into your recovery where you just need to let go of the Power button.
Click to expand...
Click to collapse
You are right.
My phone has ressurected today. It still doesn't boot to recovry with the VolUP+Pwr button combination, but it does get to the application again.
I'll I did was to let the battery drain, charged again and then tried random seconds holding the power button.
Thanks
PLEASE STOP posting in CAPSLOCK it is very ANNOYING

Hard bricked my M8 (help appreciated)

Hello,
Ill tell you a short story how I got this phone bricked.
So i got a OTA update to 6.0.1 (as I remember) and the phone started acting crazy. "system UI stopped working" message showed up once an hour and after that phone reboots. I got tired of my phone rebooting all the time so Ive decided to root it and install a custom ROM. Ive successfully rooted it, instelled TWRP and flashed a HTC M8 google play eddition rom on my phone. Everything was smooth except that it didnt recognize the SIM card and (again) it kept rebooting once an hour out of nowhere (this time the restart was immediate. No "system UI has stopped" message appeared). So i flashed another rom.. (silly me). I flashed a M8 HD Revolution rom because it was the most popular one and I thought it will fix all my problems. I flashed it successfully, the phone booted, it started optimizing apps and then shut down. I tried to turn it on again, it started optimizing apps again and after it finished optimizing ir shut down again. And that was the last time I saw my phone atleast trying to boot.
After all that I tried all the button combinations (vol up + power, vol down + power, vol up + vol down + power), Ive red alot and tried the same combinations with different timing. IT WONT BOOT INTO BOOTLOADER. adb and fastboot commands does not work also. When I connect my phone to a pc i was able to hear a windows connection sound, after 5-10 secs i hear a disconnect sound, after 5 secs it connects again, and disconects again ang again and again.... I managed to screen shot my device manager screen and saw Qualcomm HS-USB QDLoader 9008 in the device list appearing and disappearing every 10 secs. I googled it and found some info that I might have hard bricked my htc. I didnt have much time at that moment to dive into the ocean of information and decided to leave my phone connected to a charger overnight. NOW my phone is dead (100%). No flashing lights, no *connected/disconnected to a pc* sound, the screen is black, it wont turn on - no signs of life..
Is there anything that I can do? (the warranty is voided)
Could it be that the battery was damaged and it was the issue of my phone restarting all the time?
Any help will be much appreciated
*dont mind my english*
Are you s-on or off? Its very hard to brick this device flashing ROMs with s-on.
Try leaving the phone on charger for a few hours, then hold power+vol up for a minute or so. Most folks don't realize you have to hold the buttons for so long in this "no boot" condition, and start to freak out. I've done it myself!
Paulius Sirv said:
Hello,
Ill tell you a short story how I got this phone bricked.
So i got a OTA update to 6.0.1 (as I remember) and the phone started acting crazy. "system UI stopped working" message showed up once an hour and after that phone reboots. I got tired of my phone rebooting all the time so Ive decided to root it and install a custom ROM. Ive successfully rooted it, instelled TWRP and flashed a HTC M8 google play eddition rom on my phone. Everything was smooth except that it didnt recognize the SIM card and (again) it kept rebooting once an hour out of nowhere (this time the restart was immediate. No "system UI has stopped" message appeared). So i flashed another rom.. (silly me). I flashed a M8 HD Revolution rom because it was the most popular one and I thought it will fix all my problems. I flashed it successfully, the phone booted, it started optimizing apps and then shut down. I tried to turn it on again, it started optimizing apps again and after it finished optimizing ir shut down again. And that was the last time I saw my phone atleast trying to boot.
After all that I tried all the button combinations (vol up + power, vol down + power, vol up + vol down + power), Ive red alot and tried the same combinations with different timing. IT WONT BOOT INTO BOOTLOADER. adb and fastboot commands does not work also. When I connect my phone to a pc i was able to hear a windows connection sound, after 5-10 secs i hear a disconnect sound, after 5 secs it connects again, and disconects again ang again and again.... I managed to screen shot my device manager screen and saw Qualcomm HS-USB QDLoader 9008 in the device list appearing and disappearing every 10 secs. I googled it and found some info that I might have hard bricked my htc. I didnt have much time at that moment to dive into the ocean of information and decided to leave my phone connected to a charger overnight. NOW my phone is dead (100%). No flashing lights, no *connected/disconnected to a pc* sound, the screen is black, it wont turn on - no signs of life..
Is there anything that I can do? (the warranty is voided)
Could it be that the battery was damaged and it was the issue of my phone restarting all the time?
Any help will be much appreciated
*dont mind my english*
Click to expand...
Click to collapse
Did u wipe the system file and data before flashing new ROM?
redpoint73 said:
Are you s-on or off? Its very hard to brick this device flashing ROMs with s-on.
Try leaving the phone on charger for a few hours, then hold power+vol up for a minute or so. Most folks don't realize you have to hold the buttons for so long in this "no boot" condition, and start to freak out. I've done it myself!
Click to expand...
Click to collapse
Ive tried your technique, few times actully. Phone does not want to show any indication of life. I might have flashed the rom on low battery I just found out that the cable I was using to flash roms ir damaged and does not function properly. Now Im using a new power cable to charge the device but still, no signs of life.
Thank you very much for helping
justinchao740 said:
Did u wipe the system file and data before flashing new ROM?
Click to expand...
Click to collapse
Revolution HD has a aroma installer, I wiped it during instalation process
Same problem I had my phone not booting to bootloader ,also when I connect charger nothing happen after that i do keep pressing valume up+ power buttom untill my screen blink after blink u have to keep pressing both button power+volume up for 12 seconds and released both Button's and Press valum dawn and successfully entered to bootloader hope this will help you also
---------- Post added at 05:54 PM ---------- Previous post was at 05:50 PM ----------
Paulius Sirv said:
Revolution HD has a aroma installer, I wiped it during instalation process
Click to expand...
Click to collapse
Keep pressing volume up and power dont lose hope volume up+power only way to restart your device sorry for bad English hope u understand
sayad1 said:
Same problem I had my phone not booting to bootloader ,also when I connect charger nothing happen after that i do keep pressing valume up+ power buttom untill my screen blink after blink u have to keep pressing both button power+volume up for 12 seconds and released both Button's and Press valum dawn and successfully entered to bootloader hope this will help you also
---------- Post added at 05:54 PM ---------- Previous post was at 05:50 PM ----------
Keep pressing volume up and power dont lose hope volume up+power only way to restart your device sorry for bad English hope u understand
Click to expand...
Click to collapse
Thank you very much, Ive heard about this method and Ill definitely try it . I just borrowed a data cable from my friend and LED light showed up (orange blinking).
Paulius Sirv said:
Thank you very much, Ive heard about this method and Ill definitely try it . I just borrowed a data cable from my friend and LED light showed up (orange blinking).
Click to expand...
Click to collapse
Wc reply if this method work for you
redpoint73 said:
Are you s-on or off? Its very hard to brick this device flashing ROMs with s-on.
Try leaving the phone on charger for a few hours, then hold power+vol up for a minute or so. Most folks don't realize you have to hold the buttons for so long in this "no boot" condition, and start to freak out. I've done it myself!
Click to expand...
Click to collapse
I left my phone to charge overnight and the LED light came on (Its a really good sign). At first it was flashing orange, later it was only orange and now its green, so that means that my battery was fully drained. However, I tried holdin power + vol up for atleast 3-4 minutes but nothing happened except that the LED light is not greeen nor orange anymore. If I connect my phone to a pc, in the device manager "Qualcomm HS-usb qdloader 9008" shows up for 20-30 seconds and dissapears, after few secs it reappears again and so on. I was looking for a solution for a few hours and I think I found a decent tutorial how to unbrick it but Im not able to find neccesary firmware for my phone because I dont know my CID (link: http://www.droidsavvy.com/unbrick-qualcomm-mobiles/). Any other ideas?
BTW, thank you very much for trying to help
I've never seen these "unbricking" guides work on this device. If you can't get to at least bootloader, you are probably looking at JTAG, new motherboard, or new phone.
Really, your best bet is to keep playing with the button combos with the charger attached and unattached.

NOOB: hard bricked op3, volume up button hasn't been working

First off, I did do a search, but as far as I can tell no one has had this problem so far.
This is all after modding using a tool kit: (i can't include the url but it is the toolkit by neisor on the oneplus forums)
tldr: phone stuck in bootloop, computer wont recognize the phone, maybe because it keeps shutting off and then booting to the 1+ logo, then shutting off again, would drivers help? what can I do about the volume up button?
So for a while my volume up button hasn't been working, and the mega unbrick post shows that I need to hold the volume up button for at least 25 seconds and while holding, plug my phone in. I have also seen some posts that say the volume up button could be a software issue, and the button itself could be working, and it is just not registering, as well as someone saying that you could take the back off and manually press the button, instead of using the bar on the outside of the phone (would this work?). I have gotten the button to work in the past by pressing the volume up button to the side instead of straight in, but I haven't been able to get it to work since my phone got bricked.
Another issue: my phone is stuck in a boot loop, I can't access fastboot, and I'm unsure of recovery because my volume up button is not working. would it be worth it to deal with the constant vibrating to try to get it to recovery?
I have been able to shut the phone off by holding the power button for something like a minute and a half, though.
This is my first post, and if I have broken any rules I am very sorry, but I need help and am tired of not having a phone.
Thank you everyone,
Mark
Edit: this is what I did to root the phone:
1. download the toolkit
2. unlock bootloader (when fastbooting the phone said unlocked at the bottom, and a message about not being secure showed every time I rebooted the phone)
3. flashed twrp (no issues, still booted, recovery went to twrp. for some reason I had to flash multiple times as every now and then recovery would revert to stock op, although I did make a backup through twrp)
4. send supersu zip file to phone, install using twrp (phone would not boot, op logo stayed on phone for 2 hrs + until I rebooted to fastboot and tried to reinstall the backup I made, still nothing)
5. Try magisk (still stuck on op logo)
6. try to go back to stock, accidentally lock bootloader (now the phone is stuck in bootloop, don't know what to do from here as I cant get to fastboot and am unsure of recovery's accessibility.)
If you are sure you have a broken volume button, you need to replace it first in order to get the phone fix.
Correction:
Fastboot/bootloader = Power+Vol Up
Recovery = Power+Vol Down
This happened to me except I didn't even get anything appear on the screen -- the phone just periodically vibrated with the screen not even light up. I tried the reset toolkit which is meant to flash your phone back to normal using Qualcomm drivers or something, but that didn't work either. Eventually I had to send it to OnePlus who fixed it for free in under a week! They said the motherboard had failed.
I hope you get this fixed!
Thanks
150208 said:
If you are sure you have a broken volume button, you need to replace it first in order to get the phone fix.
Correction:
Fastboot/bootloader = Power+Vol Up
Recovery = Power+Vol Down
Click to expand...
Click to collapse
thanks for the correction, I will keep trying the volume buttons, if it doesn't work by the end of today I will search for a new volume button.
Thanks again,
mark
Ouch
badabdba said:
This happened to me except I didn't even get anything appear on the screen -- the phone just periodically vibrated with the screen not even light up. I tried the reset toolkit which is meant to flash your phone back to normal using Qualcomm drivers or something, but that didn't work either. Eventually I had to send it to OnePlus who fixed it for free in under a week! They said the motherboard had failed.
I hope you get this fixed!
Click to expand...
Click to collapse
Damn, that sucks, and besides being unfixable (doubt it), this is my biggest fear. I'm in the US and really don't want to have to ship my phone to china to have it fixed. If you are in the US as well do you know if there is a OnePlus branch I can send it to in the US?
Thank you,
Mark
MarkTheFur said:
Damn, that sucks, and besides being unfixable (doubt it), this is my biggest fear. I'm in the US and really don't want to have to ship my phone to china to have it fixed. If you are in the US as well do you know if there is a OnePlus branch I can send it to in the US?
Thank you,
Mark
Click to expand...
Click to collapse
There seems to be one in Texas. Anyway, contact OnePlus and they may try to solve it over the air.
Apart from that, did you install the Qualcom drivers properly? Even with your faulty power button, try to hold it down for 40+ seconds (for the phone to switch off) and then immediately hold down the volume up button for 10 seconds and then plug in the phone to the PC. I know I am merely repeating the instructions of Naman Bhalla in his Mega Unbrick Guide but it is crucial to do them correctly especially the installation of the drivers. Try these steps repeatedly because for some people, the phone gets recognised after repeated attempts. Or else replace the power button and then try these steps.
I had to use the Guide last month and successfully resurrected my dead phone.
MarkTheFur said:
... what can I do about the volume up button?
Click to expand...
Click to collapse
Can you boot into recovery by pressing power+volume down buttons?
Update: Got phone to show on computer as qualcomm under coms and ports
So last night I went ahead and held volume up for about 20 seconds, then plugged the phone in, keeping the volume up button pressed the entire time. my phone stopped bootlooping and showed up as a qualcom device! So I have downloaded the new driver the stock os, and am going to proceed to try to unbrick my phone.
Wish me luck,
Mark
Yes, I did, and its working so far
tnsmani said:
There seems to be one in Texas. Anyway, contact OnePlus and they may try to solve it over the air.
Apart from that, did you install the Qualcom drivers properly? Even with your faulty power button, try to hold it down for 40+ seconds (for the phone to switch off) and then immediately hold down the volume up button for 10 seconds and then plug in the phone to the PC. I know I am merely repeating the instructions of Naman Bhalla in his Mega Unbrick Guide but it is crucial to do them correctly especially the installation of the drivers. Try these steps repeatedly because for some people, the phone gets recognised after repeated attempts. Or else replace the power button and then try these steps.
I had to use the Guide last month and successfully resurrected my dead phone.
Click to expand...
Click to collapse
I still need to turn off the signed drivers features ( a huge bi*ch, I have to use another computer to contact microsoft or something to get my computer to load when I turn off safe boot or whatever its called), but once I do that I can install the driver and attempt to reinstall the stock os. Hopefully everything will go well.
Thank you,
Mark
Not as far as I know
rk2612 said:
Can you boot into recovery by pressing power+volume down buttons?
Click to expand...
Click to collapse
So far recovery has not been loading, just the bootloop, but I have gotten the phone to power off by pressing the power button for 40 seconds, and the volume up button plus plugging in does make the phone register as qualcom 9008 or something like that. Basically everything is going well so far, and the faulty vol button seems to have been a software bug, as it does work when plugging it in. I will try to get to fast boot, but it did not work last time.
Thank you,
Mark
MarkTheFur said:
So far recovery has not been loading, just the bootloop, but I have gotten the phone to power off by pressing the power button for 40 seconds, and the volume up button plus plugging in does make the phone register as qualcom 9008 or something like that. Basically everything is going well so far, and the faulty vol button seems to have been a software bug, as it does work when plugging it in. I will try to get to fast boot, but it did not work last time.
Thank you,
Mark
Click to expand...
Click to collapse
Glad to hear that there is some progress. Best of luck and keep us informed.

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