Factory reset - ZenFone 2 Q&A, Help & Troubleshooting

When I go through the steps to do a factory reset, nothing happens. Over and over. Is there some secret? Enter the PIN, push the "button" and nothing.

If you're unable to perform a factory data reset from apps/settings/backup & reset, please try a hardware reset (this will erase all data, please back up important data).
Please see the following: http://www.asus.com/us/support/FAQ/1006346
Sincerely
ASUS_USA

Asus_USA said:
If you're unable to perform a factory data reset from apps/settings/backup & reset, please try a hardware reset (this will erase all data, please back up important data).
Please see the following: http://www.asus.com/us/support/FAQ/1006346
Sincerely
ASUS_USA
Click to expand...
Click to collapse
will this put the phone as it came from asus whit all the software. even if i rooted and unrooted?

jorgeg73 said:
will this put the phone as it came from asus whit all the software. even if i rooted and unrooted?
Click to expand...
Click to collapse
From what i know.. No because it's you flashed a system image that had root, now you have to flash a stock system image, then do a factory reset. So many people are trying to get back to stock, and there are some many issues.
Asus just post updates as .img files and make a .bat file that uses fastboot. It seems everyone can at least hold the power and vol up button to get to fastboot.

godgib said:
From what i know.. No because it's you flashed a system image that had root, now you have to flash a stock system image, then do a factory reset. So many people are trying to get back to stock, and there are some many issues.
Asus just post updates as .img files and make a .bat file that uses fastboot. It seems everyone can at least hold the power and vol up button to get to fastboot.
Click to expand...
Click to collapse
yes, just flash it back with stock rom which is downloadable via official asus support web.
remember to wipe cache for total hard resetting some stubborn files like busybox remain unless you rmdir using command which i dont encourage.
do temp CWM, delete all caches, wipe data then flash it

Related

Newbie help with VZN GN

So I decided to root my phone and upgrade to JB. But after I unlocked the bootloader, rooted the phone, flashed CWM Recovery and downloaded "Vicious JellyBean V2- No SU Zip necessary- Francos kernel and WiFi fix Zip" then went in to fastboot mode and installed it, my phone is hanging up on the new multicolored x splash screen and will not load. I waited 30 mins, I bricked it. So I went back into fastboot mode and reinstalled the JB, but still same thing.
So I am without a phone because I dont know what to do. :crying:
Any help is greatly appreciated!!!!! TIA
what do you mean by fastboot mode. You should have been flashing it through clockwork. Did you wipe your data, cache and Dalvik cache before hand? Or make a nandroid backup before installing Liquid?
If not sounds as if you are going to need the toolkit or push the stock files via adb to flash back to stock then start again
Get this set up.
I don't feel like debugging for two hours via text and reply.
I'll recover as much as I can.
Edit:
http://www.teamviewer.com/en/index.aspx?utm_expid=60202728-6
Lol, meant to paste that link.
Once that's installed I'll remote connect to your PC and try to fix this.
NeoMagus said:
what do you mean by fastboot mode. You should have been flashing it through clockwork. Did you wipe your data, cache and Dalvik cache before hand? Or make a nandroid backup before installing Liquid?
If not sounds as if you are going to need the toolkit or push the stock files via adb to flash back to stock then start again
Click to expand...
Click to collapse
I wiped with toolkit didnt cache or Dalvik cache. I have a replacement device coming today and want to try again. Is there a link to somewhere with step by step directions. I would assume the replacement device has factory settings so do I have to wipe, etc?
skinnytoo2 said:
I wiped with toolkit didnt cache or Dalvik cache. I have a replacement device coming today and want to try again. Is there a link to somewhere with step by step directions. I would assume the replacement device has factory settings so do I have to wipe, etc?
Click to expand...
Click to collapse
Manual Method
Toolkit Method
Just download a JB rom from the Development forum after you've unlocked bootloader, flashed a custom recovery, and have rooted your phone. Most are bug and glitch free...
I reflashed JB and it worked!!! Thanks guys!! Love JB
skinnytoo2 said:
I reflashed JB and it worked!!! Thanks guys!! Love JB
Click to expand...
Click to collapse
grats. next time, please dont incorrectly use the term 'brick'
brick = unable to turn on. no bootloader mode [fastboot], no recovery, no download.

[Help] Phone is stuck on bootloop after doing factory reset and wiping cache

A day after rooting my phone, I goofed up. The phone is now stuck on bootloop even though I did a factory reset and then a cache wipe.
Any help is appreciated.
ThatKawaiiGuy said:
A day after rooting my phone, I goofed up. The phone is now stuck on bootloop even though I did a factory reset and then a cache wipe.
Any help is appreciated.
Click to expand...
Click to collapse
Can you completely power down(hold the power button for 30-60 seconds) and power back on to get back into recovery(vol up + power)? And after you did the factory reset and all that, what did you install? Did you make a backup? Just need a little more info.
HPTesla said:
Can you completely power down(hold the power button for 30-60 seconds) and power back on to get back into recovery(vol up + power)? And after you did the factory reset and all that, what did you install? Did you make a backup? Just need a little more info.
Click to expand...
Click to collapse
Yes, after the reset and cache wipe i didn't install anything. I did make a nandroid backup, but it's probably gone now. I reboot the phone and the bootloop starts.
ThatKawaiiGuy said:
Yes, after the reset and cache wipe i didn't install anything. I did make a nandroid backup, but it's probably gone now. I reboot the phone and the bootloop starts.
Click to expand...
Click to collapse
So no recovery? If you can get into recovery your backup is probably there. If you can, check to see if your backup is there first. If it is, factory reset(data, dalvik and cache) then go into advanced wipe, wipe all 4(should be data, dalvik, cache and system - DO NOT DELETE INTERNAL!) THEN restore you backup and reboot. If you can't get into recovery, see if you can get into dl mode. From a totally shut down phone - hold both volume buttons then plug your phone into a computer(while still holding the volume buttons). If you can get into dl mode, then there is still hope, you will have to use lgnpst and flash a teenybin. The directions are here on the forum, but try recovery first(if possible) and let me know if recovery or dl mode works. Sadly, if dl mode doesnt come up, you may be in trouble.
I can get into Download mode. I've tried LGNPST but it doesn't wanna launch. Do you mean recovery as in CWM or Stock Recovery? I can access stock, I'm not sure how to access CWM.
Sent from my SM-T217S using xda app-developers app
I fixed using LGflashtool
Sent from my LG-LS970 using xda app-developers app
Please help ........ I installed hyd52romv5 went great .... then I wanted to install hyd52romv7KK and there I made a mistake I forgot TWRP update and now my phone does not start it displays only the HUAWEI ASCEND when I hold one of button sound - + so my boots up ANDROID SYSTEM RECOVERY and there I
roboot system now
aply updates from external storage
wipe data factory reset
wipe cache partition
aply updates from cache
I tried already to install to SD CARD dload other ROM but does not begin to install everything be ok there and the item MODULE SYSTEM stop and restart. And again the Huawei Ascen window. Please help me ..... how will restart the old rom??
matejevic said:
Please help ........ I installed hyd52romv5 went great .... then I wanted to install hyd52romv7KK and there I made a mistake I forgot TWRP update and now my phone does not start it displays only the HUAWEI ASCEND when I hold one of button sound - + so my boots up ANDROID SYSTEM RECOVERY and there I
roboot system now
aply updates from external storage
wipe data factory reset
wipe cache partition
aply updates from cache
I tried already to install to SD CARD dload other ROM but does not begin to install everything be ok there and the item MODULE SYSTEM stop and restart. And again the Huawei Ascen window. Please help me ..... how will restart the old rom??
Click to expand...
Click to collapse
So, do you have twrp installed? Or any other custom recovery? Not stock! Also you'll need a Windows PC.
Just looked at the date lol. You probably have it fixed already or just moved on.

[Q]D855 Wiping & Flashing & Stock Firmware

Hello guys, this is my procedure of flashing stock ROM, wipe everything in internal storage and return factory state when I was using my old phone Samsung Galaxy Note 1.
Flash Philz Recovery using PC Odin.
Go to Recovery Mode immediately and do "5 Wipes" including (Wipe Data/Factory Reset), (Wipe Cache Partition), (Wipe Dalvik Cache), (Format emmc), (Format \system)
Reboot into Download Mode from Philz recovery.
Flash stock GT-N7000 ROM using PC Odin, then root using Chinese one-key root app.
Use Triangle Away app to reset flash counter to 0 when possible and willing to.
My G3 D855 is currently in Android 4.4.2, Kernal version 3.4.0, Build number is KVT49L.A1413976435, Software version is V10n-HKG-XX.
And my questions are:
Are there any similar ways to clean my device like I did to my old GT-N7000? I mean wipe all 5 options in Philz recovery or other recovery that can do the same thing without any trouble or bad side-effects occured, maybe official kernal / recovery can't wipe that clean and effeciently like Philz touch, I just want to have a clean device like exact the same status when I bought it.
As you can see I emphasize the software version of my D855, because I can't find the exact same stock firmware on the internet, I only found V10b-HKG-XX, in lgkdz.com or other tutorial sites. I think finding the exact same stock firmware that matches the factory one when buying it is the best, I wonder where I can find that...?
That's all of my question for now... Thanks a lot in advance! And sorry for the long words...
To revert to 0, flash a kdz firmware : http://forum.xda-developers.com/showthread.php?t=2785089
check your imei here and you have the lastest kdz for your G3 : http://lg-phone-firmware.com/index.php?firmware=1
If you are on untouched stock rom, you can also do a factory reset and all is wipe and clean
jac10000 said:
To revert to 0, flash a kdz firmware : http://forum.xda-developers.com/showthread.php?t=2785089
check your imei here and you have the lastest kdz for your G3 : http://lg-phone-firmware.com/index.php?firmware=1
If you are on untouched stock rom, you can also do a factory reset and all is wipe and clean
Click to expand...
Click to collapse
I know that website, but if you take a closer look on my words, I said I found V10B and now my firmware is V10H. And I am not sure that the firmware I downloaded is 4.2.2 or 5.0 because I don't want 5.0, I want 4.2.2 V10-HKG-XX...
And factory reset will wipe all 5 things I mentioned? Dalvik, \system, \data etc.?
Vulturon said:
I know that website, but if you take a closer look on my words, I said I found V10B and now my firmware is V10H. And I am not sure that the firmware I downloaded is 4.2.2 or 5.0 because I don't want 5.0, I want 4.2.2 V10-HKG-XX...
And factory reset will wipe all 5 things I mentioned? Dalvik, \system, \data etc.?
Click to expand...
Click to collapse
Yep... Hard (Factory) Reset will erase everything from your device including your personal data, info and accounts. In a few words, you will restore your LG G3 to its initial state, the same that is provided when you first buy a new Android device.
573v3 said:
Yep... Hard (Factory) Reset will erase everything from your device including your personal data, info and accounts. In a few words, you will restore your LG G3 to its initial state, the same that is provided when you first buy a new Android device.
Click to expand...
Click to collapse
It can be done by only pressing Factory reset option in recovery mode? No need to do other things like wipe Dalvik cache or some other things? From my experience factory reset actually didn't wipe system root folders...
Vulturon said:
It can be done by only pressing Factory reset option in recovery mode? No need to do other things like wipe Dalvik cache or some other things? From my experience factory reset actually didn't wipe system root folders...
Click to expand...
Click to collapse
Reading your initial Post, you are looking to;
" I just want to have a clean device like exact the same status when I bought it."
.
Then do a Full Factory Reset, Internal Settings or Hardware Buttons. You cannot just Flash a Custom Recovery (TWRP/CWM ~ not Philz) without first "Rooting" your Phone.. You will have no Root Folders if you haven't Rooted...
How to Hard Reset LG G3
USE INTERNAL SETTINGS
Take your phone and tap on Menu.
Then choose Settings.
Go towards Backup and Reset and choose Factory Data Reset.
Tap on Reset Phone and also choose Erase Everything.
Agree with the alert and complete the hard reset process.
USE HARDWARE BUTTONS
Method 1
Turn off your phone: press power button and select “power off” or press and hold power key for 5 or 6 seconds.
Then press and hold power and volume down buttons at the same time.
Release the buttons when the LG logo appears.
Immediately press and hold power and volume down keys until the hard reset menu appears.
If you can’t get it from the first time, just practice a little bit more, as you just have to be fast.
Method 2
Turn off your LG G3.
Press Volume Down and Power buttons at the same time.
The LG logo will be displayed; at the point release only the power button.
Immediately press power key again until the factory reset menu if displayed.
Method 3
Turn off your handset.
Press power and volume down keys at the same time.
Wait for the LG logo to appear and release the buttons.
Then, immediately press volume down and volume up buttons (simultaneously).
Release the keys once the hard reset menu is being displayed on your LG G3.
Click to expand...
Click to collapse
Click to expand...
Click to collapse
573v3 said:
Then do a Full Factory Reset, Internal Settings or Hardware Buttons. You cannot just Flash a Custom Recovery (TWRP/CWM ~ not Philz) without first "Rooting" your Phone.. You will have no Root Folders if you haven't Rooted...
Click to expand...
Click to collapse
I forgot to mention that actually I used PurpleDrake tool to root my G3 D855, so now if I want to clean up everything on my phone, including root status, everything from my phone, still hard reset is okay? It will back to absulote zero?
Vulturon said:
I forgot to mention that actually I used PurpleDrake tool to root my G3 D855, so now if I want to clean up everything on my phone, including root status, everything from my phone, still hard reset is okay? It will back to absulote zero?
Click to expand...
Click to collapse
Did you forget to mention you have installed SuperSU, as well, by any chance??
If you have, then :- SuperSu > Settings > Scroll al lthe way down to > Full Unroot and Clean everything up.....:good:
If not :-- http://forum.xda-developers.com/showthread.php?t=2802286

Nexus 5x VERYY noob question!

Guys I rooted my phone (nexus 5x 16gb) I unlocked the bootloader and I instaled a twrp custom recovery... My question is simple for you I guess : My phone have only 10.67gb avabile for user usage and If I suit my phone up will remain only 3-4 gb. If I do a back up on twrp I will not have any space avabile and now my question if I want to delete all my apps and data to give my phone to an other person and go to Setting->Backup&Reset->Factory reset without an back up on twrp to save space will my phone remain without operation sistem (android 7) and I will be stuck in recovery mode without OS ( I am verry noob and if you can explain to me I will be greatfull And please do no be mad on my english
If you do a factory reset you will just erase all your data, it wont touch the system
AtField said:
If you do a factory reset you will just erase all your data, it wont touch the system
Click to expand...
Click to collapse
so I no need a back up in the twrp????
Tnx for your help seams to no need a backup when you do a factory restore
Gabriel9 said:
Tnx for your help seams to no need a backup when you do a factory restore
Click to expand...
Click to collapse
You don't need a backup in TWRP. Best way to get back to factory is use image from google and flashall in fastboot. This will erase userdata, system, and recovery all back to stock. Best way to do it. Once you do flashall you can lock bootloader if you want though it's better to stay unlocked if ever there are problems.
If you are giving your phone to someone else make sure to delete your google account to disable device protection so someone else can use it.
Sent from my Nexus 5X using Tapatalk

Bootloop SGH-1747

I need to get Data from my Samsung Galaxy S3 SGH-1747 and it won't boot past the Samsung Logo.
Someone told me to...
"Get TWRP image for your S3 model, flash image using Odin, boot into TWRP recovery, mount storage to PC and recover data."
I'm very new and sorry lol. Could someone help me with the steps necessary? I have no idea what TWRP is. My phone is not rooted. Is there a guide with photos or a video? What do I need to download for Odin? How do I flash?
My phone is in the most recent Android for it.
TWRP thread is here: https://forum.xda-developers.com/showthread.php?t=1793224
audit13 said:
TWRP thread is here: https://forum.xda-developers.com/showthread.php?t=1793224
Click to expand...
Click to collapse
I went to the post and it said I need to download to my phone from play store.
How?
My phone is not rooted and is stuck in Bootloop.
Please and thank you if you could help.
Before you do anything, try to figure out if you can boot your phone into these 2 mode:
Download mode - With the device powered off, hold Home + Volume Down + Power
Recovery mode - With the device powered off, hold Home + Volume Up + Power. (Take a picture of your recovery mode because it will tell your bootloader version)
If you can't get into those mode, your phone is likely to have a bigger problem.
CanadaChino666 said:
Someone told me to...
"Get TWRP image for your S3 model, flash image using Odin, boot into TWRP recovery, mount storage to PC and recover data."
Click to expand...
Click to collapse
The instruction is for Samsung i9305 but it will work on d2att. To flash TWRP into your phone, you need to follow this instruction. (https://wiki.lineageos.org/devices/i9305/install). Also you need those files:
Heimdall suite - http://glassechidna.com.au/heimdall/#downloads
TWRP image - https://twrp.me/Devices/Samsung
CanadaChino666 said:
What do I need to download for Odin? How do I flash?
Click to expand...
Click to collapse
The only way to flash stock firmware into the phone, is with the software Odin. It's basically starting your phone with a fresh firmware through 'Download Mode' with your phone (With the device powered off, hold Home + Volume Down + Power). It will erase everything.
CanadaChino666 said:
I went to the post and it said I need to download to my phone from play store.
How?
My phone is not rooted and is stuck in Bootloop.
Please and thank you if you could help.
Click to expand...
Click to collapse
There was a link in the thread to the official TWRP website with instructions for using Odin to install TWRP for the d2att which is the SGH-i747: : https://twrp.me/samsung/samsunggalaxys3att.html
Download the tar version of TWRP from here: https://twrp.me/Devices/ I recommend starting with version 2.8.7.0 as a starting point.
Download Odin 3.07 from here: https://www.google.com/url?sa=t&rct...ntid=1168421&usg=AOvVaw0aq_x8M8nbsqDFAFe9tFoy
Download and install the Windows Samsung USB drivers: https://developer.samsung.com/galaxy/others/android-usb-driver-for-windows. I assume you are using a Windows computer.
Make sure the battery is fully charged. Open Odin, do not check anything except f reset time, click on the PDA box and select the TWRP tar file, connect the phone in download mode to the computer with the original Samsung USB cable, flash the TWRP. When you see the word reset, remove the USB cable from the phone, remove the battery, replace the battery, use the button combination to get into recovery. Once in recovery, mount the data partition and copy of the data.
WARNING: flashing a phone always involves risk and you could wind up with a bricked phone and/or loss of data. Proceed cautiously and at your own peril.
Thank You
Thank You So Much!
One love, Much Love ??????
So it worked...
Any ideas how you get the text messages and S3 Notepads out?
I've mounted it on my computer.
If I use TWRP to backup my phone, will it really bootloop if I reinstall the backup?
CanadaChino666 said:
If I use TWRP to backup my phone, will it really bootloop if I reinstall the backup?
Click to expand...
Click to collapse
Yes it will, you need to figure out what's making your system bootloop and resolve it or wipe data and cache.
Omarkoopa said:
Yes it will, you need to figure out what's making your system bootloop and resolve it or wipe data and cache.
Click to expand...
Click to collapse
Any idea how to investigate?
How do I wipe data and cache on TWRP?
Would backing up Data but not system, help restore files like the memos, text messages etc?
Because I could backup the Data and then wipe factory reset and then reinstall the data backup.
How do you factory reset from TWRP?
BlackBeast888 said:
Any idea how to investigate?
How do I wipe data and cache on TWRP?
Would backing up Data but not system, help restore files like the memos, text messages etc?
Because I could backup the Data and then wipe factory reset and then reinstall the data backup.
How do you factory reset from TWRP?
Click to expand...
Click to collapse
The data is what makes the system bootloop in most of the cases and since you're not rooted it is certainly the data what's causing the problem so restoring it would solve nothing.
The option is there on twrp to wipe data and cache.
---------- Post added at 05:41 AM ---------- Previous post was at 05:39 AM ----------
To inevstigate hmmm
You need to remember what you did before the bootloop happened
For example if you installed and app try to remove it and it's data using the twrp file browser.
Omarkoopa said:
The data is what makes the system bootloop in most of the cases and since you're not rooted it is certainly the data what's causing the problem so restoring it would solve nothing.
The option is there on twrp to wipe data and cache.
---------- Post added at 05:41 AM ---------- Previous post was at 05:39 AM ----------
To inevstigate hmmm
You need to remember what you did before the bootloop happened
For example if you installed and app try to remove it and it's data using the twrp file browser.
Click to expand...
Click to collapse
Wiping Data and Cache will erase my files, yes?
I was uploading a file to Google Photos before the crash and loop
BlackBeast888 said:
Wiping Data and Cache will erase my files, yes?
Click to expand...
Click to collapse
Yes. It's like a factory reset.
BlackBeast888 said:
I was uploading a file to Google Photos before the crash and loop
Click to expand...
Click to collapse
I think you can try to remove Google Photos apps via adb and see if it does fix your bootloop issue. Since you have a backup, you can undo your steps. https://forum.xda-developers.com/showthread.php?t=559925.
You can get adb here: https://forum.xda-developers.com/showthread.php?t=2317790
​
CanadaChino666 said:
If I use TWRP to backup my phone, will it really bootloop if I reinstall the backup?
Click to expand...
Click to collapse
Before proceeding, I recommend copying what you can to a computer by mounting the data partition. Then, I would create a complete backup (system and data). Once completed, copy the back to at least one safe place, preferably 2.
Now, try wiping the cache only and reboot. It may be a cache problem that is preventing the phone from fully booting.
Unfortunately, I'm not able to provide instructions to back up text and notes.
audit13 said:
​Before proceeding, I recommend copying what you can to a computer by mounting the data partition. Then, I would create a complete backup (system and data). Once completed, copy the back to at least one safe place, preferably 2.
Now, try wiping the cache only and reboot. It may be a cache problem that is preventing the phone from fully booting.
Unfortunately, I'm not able to provide instructions to back up text and notes.
Click to expand...
Click to collapse
I wiped cache and still nothing.
Is there any other options besides factory reset?
Can the backup bring it back to the way it was or will it make it bootloop again?
I haven't used twrp for a long time but you could try restoring the backup and wipe the cache before booting.
Note that restoring your backup will overwrite what's currently in the phone storage.
audit13 said:
I haven't used twrp for a long time but you could try restoring the backup and wipe the cache before booting.
Note that restoring your backup will overwrite what's currently in the phone storage.
Click to expand...
Click to collapse
Unfortunately I can only backup the current bootloop state lol.
I think there's no other option except factory reset.
nehc_rm said:
Yes. It's like a factory reset.
I think you can try to remove Google Photos apps via adb and see if it does fix your bootloop issue. Since you have a backup, you can undo your steps. https://forum.xda-developers.com/showthread.php?t=559925.
You can get adb here: https://forum.xda-developers.com/showthread.php?t=2317790
Click to expand...
Click to collapse
is there any other option besides factory reset from here lol?
BlackBeast888 said:
is there any other option besides factory reset from here lol?
Click to expand...
Click to collapse
The only option maybe you have is using adb to uninstall apps one by one and hope it fixes the bootloop. You can try maybe to clear the dalvik cache + cache but I think you have done that.
I have been in this situation before. It's not fun at all. The only way to backup/recover data in a modular way, is with apps like Titanium Backup [root] and Helium. Backup your app + data when the phone is working. When you have a bootloop, do a factory reset and restore the app data incrementally. They are really great apps.
nehc_rm said:
The only option maybe you have is using adb to uninstall apps one by one and hope it fixes the bootloop. You can try maybe to clear the dalvik cache + cache but I think you have done that.
I have been in this situation before. It's not fun at all. The only way to backup/recover data in a modular way, is with apps like Titanium Backup [root] and Helium. Backup your app + data when the phone is working. When you have a bootloop, do a factory reset and restore the app data incrementally. They are really great apps.
Click to expand...
Click to collapse
Can these apps be used while it is in bootloop? Lol

Categories

Resources