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Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
In each case only removing the battery helps.
I use Mossisrom as my OS.
Can anybody tell me how to fix the problem? Is it a hardware or software problem? Please help me!!!
mfg
Ilu
iluvatar1 said:
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
Click to expand...
Click to collapse
I get the problem about waking up too. Sometimes it won't for a while. I leave it a couple of seconds and then try again which usually works.
Have you checked how much free internal memory you have. WM seems to still be very sensitive to low memory.
Hi,
I am rather sure that it's not a memory issue. The system freezes completely, not just for some seconds. I can't call the phone either. I think its either a SW or a HW problem and hoped, someone could tell me what to do.
mfg
Ilu
I can only suggest resetting the ROM back to a standard one and seeing if you still get the problems. If you do, it is probably a hardware problem and you should get the phone replaced.
I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!
Wow, you had a great experience from HTC . I didn't. I had the exact same problem as posted. HTC claimed I broke the phone myself and wanted to charge me. They claimed something broke behind the screen and that I must've pressed it too hard, despite the screen still being intact. After three months of phone calls to the UK and a lot of empty promises (promised to get a manager to call me back, never got them. promised to discuss with repair dept and call me back, never got them) I finally got my phone back , fixed. No explanation as to why they changed their mind. I had asked them to take a picture for me of what was broken and to how they came to the conclusion that I was the one who broke it. Maybe they were too lazy to do it.
Hi All
I have had a Telstra Touch Pro 2 for around 2 weeks. There a lot of things I like about this phone but there is a really annoying bug in mine...
It intermittant does register screen taps/touches. For a while I thought it was me but I have found, to prove the bug, I have gone into the Notes program and started writing and it occasssionally misses letters.
The fault was so subtle I thought it was me the first week and the second week I tried various things (short of a ROM replacement) to fix (ie: turning off Telstra/HTC crap). I've done a hard reset and it is still there.
It's going back to the Telstra Shop and I'm back to my Touch HD for now.
Disappointed.
...just replace it!
Holo said:
Hi All
I have had a Telstra Touch Pro 2 for around 2 weeks. There a lot of things I like about this phone but there is a really annoying bug in mine...
It intermittant does register screen taps/touches. For a while I thought it was me but I have found, to prove the bug, I have gone into the Notes program and started writing and it occasssionally misses letters.
The fault was so subtle I thought it was me the first week and the second week I tried various things (short of a ROM replacement) to fix (ie: turning off Telstra/HTC crap). I've done a hard reset and it is still there.
It's going back to the Telstra Shop and I'm back to my Touch HD for now.
Disappointed.
Click to expand...
Click to collapse
please tell us how telstra handles returns on these devices! mine has a very wobbly screen, so much so i dont tilt it anymore, and im thinking its almost replacable.
Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
What have you set the CPU max to?
Sent from my HTC Desire using xda premium
Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...
Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!
If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium
cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.
Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..
I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.
Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?
Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.
Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!
In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.
Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets
Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!
I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.
It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.
Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator
Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?
@cp6ija Sandisk SD card? If yes, smash it.
nvm
cant delete post so just posting gibberish
So until day before yesterday, My phone had been working fine, no issues at all. Then suddenly I started getting ghost touches. I thought i twas due to the some smudges on screen. Tried cleaning it, but the touches would remain. Turned screen on and off used to make it go for sometime. Rebooted, the issue seemed sorted. Then yesterday, I started to notice that the part where ghost touches were occurring, touch is not working. Rest part works absolutely fine though. Tried the screen touch test in service test in service menu, it showed that much part to be unresponsive. So is there any chance I can recover by testing with some software or replacing digitizer(which comes with screen I think) is the only option? I have attached the a screenshot of the touch test. The black rectangle in center is the one where touch is not working. I have removed the screenguard, so that was not causing the issue.
I'm on stock, rooted and xposed. Also tried reverting back to a clean PRF(rooted and recovery), but same results were obtained. Once or twice I was able to get a single line of touch across, but that's it.
for a week or two my phone also started getting ghost/phantom touches in roughly the same area. I haven't taught much of it until now, your post has made me concerned that my screen too will stop working.
keep the thread updated if there's any new development
karamancho said:
for a week or two my phone also started getting ghost/phantom touches in roughly the same area. I haven't taught much of it until now, your post has made me concerned that my screen too will stop working.
keep the thread updated if there's any new development
Click to expand...
Click to collapse
Tried a few apps, none are able to register touch in the specified region. Will most probably have to replace digitizer. How is Your phone fairing?
Mirhawk said:
Tried a few apps, none are able to register touch in the specified region. Will most probably have to replace digitizer. How is Your phone fairing?
Click to expand...
Click to collapse
still getting phantom touches in the upper part of the screen. It's not so bad that it wold be considered a problem, only a mild annoyance for now
What did you do to solve it?
I have the same phantom touch issue now, in the exactly same area
patoberli said:
What did you do to solve it?
I have the same phantom touch issue now, in the exactly same area
Click to expand...
Click to collapse
I wasn't able to solve the problem, and I'm using as it is for now as I can't spend much on the phone. One user had said that even replacing the digitizer might not work, not sure why though. Were You also rooted and/or exposed?
patoberli said:
What did you do to solve it?
I have the same phantom touch issue now, in the exactly same area
Click to expand...
Click to collapse
welcome to the club
my situation is the same as with @Mirhawk. I'm using the phone as it is until I can put aside enough money to buy some other phone.
bonus thread
Nope, neither rooted nor xposed.
I sadly can't anymore really use the phone, it started from one day to the other. Luckily I already ordered a new phone a week ago, it just needs to be delivered....
Has anybody noticed an intermittently unresponsive touch screen after the latest OTA? I haven't had any problems since they fixed the original problem way back when.
It goes completely unresponsive and I have to reboot several times to get it to work until it stops again. I'm assuming this is a hardware issue on my end since I haven't heard anybody else talking about it but I just wanted to make sure.
I think I will try a different kernel and/or ROM to see what that does.
Hi,
I have the same issue here, it started a few days ago for me. Up till today I just had to reboot but now it seems completely blocked... I will try again later but this is becoming really annoying
.
I had the same happen to me about 2 months ago. Happened around an OTA.
In the process of trying to replace it. Tried flashing recent factor images but no luck
I've had exactly the same issue as described. Hardware buttons work fine, but no response to touch. Started intermittently and got progressively worse until there is no touch response at all.
The first time this happened, I contacted google support, and they arranged a replacement. That was in June.
The replacement device has now developed the same fault, which progressed in the same way as the first device.
Just got off of the phone with Google support, and my second replacement is now on it's way.
Fingers crossed for 3rd time lucky.
Same thing...
This has started to happen to me -_- replacement is on its way. Doesn't seem like the problem is being fixed more or less just addressed...
DG android fanboy said:
This has started to happen to me -_- replacement is on its way. Doesn't seem like the problem is being fixed more or less just addressed...
Click to expand...
Click to collapse
Sadly they don't think the Pixel c is important enough but least the RMA is straight forward.
Sent from my Pixel C using Tapatalk
Hertshammer said:
I've had exactly the same issue as described. Hardware buttons work fine, but no response to touch. Started intermittently and got progressively worse until there is no touch response at all.
The first time this happened, I contacted google support, and they arranged a replacement....
Click to expand...
Click to collapse
Ditto here. Just received "refurbished" (was actually new--factory wrap, unopened) replacement unit two days ago. Had my initial Pixel C about 10 months with zero issues. Then, a couple weeks ago, touch responsive became spotty, typically cured by putting tablet to sleep and waking. Progressively got worse until no touch response whatsoever. Physical buttons worked fine. Factory reset, tried flashing prior OS versions, etc. Nothing worked. Stock / unrooted.
But, Google customer service was very cool about the replacement.
How were everyone able to contact Google Support? I have the same problems with the touch screen, but am not able to find a way to contact Google about it. I had bought mine straight from Google Store.
DukyY said:
How were everyone able to contact Google Support? I have the same problems with the touch screen, but am not able to find a way to contact Google about it. I had bought mine straight from Google Store.
Click to expand...
Click to collapse
Top right hand corner, "contact Google" > https://support.google.com/store/troubleshooter/3070579?hl=en
I had the same problem after an OTA Security update yesterday. Booting into recovery and erasing cache fixed it for some time, then problem reappeared. Can be fixed by repeating the procedure. Seems a software problem to me.
Same problem. I can't even get it unlocked now as nothing registers.
Sent from my ZTE A2017U using XDA-Developers Legacy app
I guess this is just a hardware issue because it happened to me twice and both times Google provided me with a new tablet. The only advice I can give you is to contact the support because in my opinion nothing can be done at our individual level...
Will they still replace out of warranty? Purchased Dec 21, 15. Tablet had been flawless until yesterday.
Sent from my ZTE A2017U using XDA-Developers Legacy app
Hmmm I highly doubt it, but you can give it a try. Did you try to factory reset yet, just in case?
Yes, initiallyit was slightly working as of Wednesday and I factory reset. No change, but it registers no touches now so I can't even unlock it.
Google is getting me a replacement so I thank them greatly for that.
Sent from my ZTE A2017U using XDA-Developers Legacy app
yeah, google did the right thing by shipping a replacement, bill3508. i just hope whatever hit your device is isolated.
2 issues I've come across lately with my Pixel C tablet:
1. Touchscreen unresponsive
The tablet has lost touchscreen responsiveness. When I touch the screen, nothing happens. Buttons pressing ok - it works.
I have connected the device to the PC by Vysor app. Using a mouse from PC I can manage. I tried diagnostics in programming options (I've turned on show touches on touchscreen and localization of the pointer) but no touches detected however mouse moves yes.
Rebooting didn't help - many trials. Safe mode neither.
I haven't done a full recovery to factory settings yet. I am afraid of loosing USB debugging mode. Looking foreward to finding software resolution before warranty replacement.
2. Power button doesn't light up the screen - possibly backlight fault (software?)
After few trials with power button the screen shows up. Sometimes I try reboot but the problem returns. It is randomly, sometimes after one pressing power buton, sometimes lastlky after few trials withe few rebooting.
When I put the tablet on light (a lamp or sunshine throug window) I can see the view of the screen darkly. So there is the view but without brightness.
Android 7.1.2, N2G47D
I have the same problem now.. However I've noticed the following: When the device is in the case which covers the screen and has a magnet, the problem will persist. If removed from the case and left for a day outside, the problem is gone (so far at least). I will return the device for a replacement and hope google can replicate the issue. Anyone else using a case with a magnet?
Yes I have the same problem and also a magnet case. But for me the problem is not gone, after removed from the case and left for a day outside .
Now I get a replacement from google.
Should I now no longer use a case with magnet? Is the case the reason for a broken pixel c?