Develop Bugs

[Q] LGSystemServer stopped/shutdown, help!

So I got this message again after rebooting my device. It's writen in german and says something like:
"We are sorry! The Application LGSystemServer has been closed".
After the error I can't do anything. It's reappearing so fast after clicking "ok", that I can't get into the settings or past the lock screen. Only a factory reset helps.
I'm still running stock android, no changes so far (root etc.). Had this problem with 2-3 GPads Devices before and exchanged them. But the problem still continues, so I think it's an app or settings problem.
After a factory reset I can restart normally for a while. I download my apps and change my settings. Then I don't reboot like for 1-2 weeks and get the problem again.
Before I try rebooting, I make sure I have a backup that I can restore. Had to use it today and restored. And no problem after same apps & settings from the backup. So far, but it will appear again, after a while I think.
Does anyone have a similiar problem or knows what the problem could be

Wolkenstern said:
So I got this message again after rebooting my device. It's writen in german and says something like:
"We are sorry! The Application LGSystemServer has been closed".
Does anyone have a similiar problem or knows what the problem could be
Click to expand...
Click to collapse
I have the same problem on my G-Pad. Wiped cache and dalvik, no help. Full wipe fixes the problem. I used also TWRP for full backup. Restoring the backup brings also the problem back.
Weird problem. Certainly software related.

jaan103 said:
I have the same problem on my G-Pad. Wiped cache and dalvik, no help. Full wipe fixes the problem. I used also TWRP for full backup. Restoring the backup brings also the problem back.
Weird problem. Certainly software related.
Click to expand...
Click to collapse
I have my device since Monday. I deleted some bloatware (after Root), and I had the same problem.
I found the solution in: [HOW-TO] The easiest way to unbrick your LG G Pad 8.3
It took about one hour and the problem has gone.
Good luck!

@Sylvia
Did the problem reappear after the installation? I had the problem a couple of times, appearing days after a factory reset.
Thought it was my Samsung 32GB MicroSD that was causing the problem. Because my sister had the same problem after we inserted the same microsd into her G Pad. In here case a factory reset did it and the probleme never occured again.
Right know I'm testing and writing down, every little change I do. To find the problem trigger. Maybe it is a coincidence, but I also did the "Update Recovery" with the LGMobile Tool yesterday. When the problem appeared, because I read it could help that way. It was still there after rebooting, so I did a factory reset like always. After that I tested after every major change. Did so far 18 Reboots and no problem.
I really hope that the software installed on the G Pad was causing the problem so far. To make sure, I formated the MicroSD card to exfat3 and then back to fat32 under Xubuntu-Live CD with GParted.
Another thought was with the constant writing/reading of my lecture note files every 2 min. of autosave, that are stored on the MicroSD card. And the index search every hour over the 9000 files by DropSync.
I really hope that was the solution.

Interesting coincidence
Interestingly, I have a same problem and same issue. I am using DropSync and LectureNote. Before I receive the same message, I always see a message in LectureNote saying "out of memory" or at least using LectureNote. I think it may be related with LectureNote. I am going to try with autosaving function deactivated.
If it continues, I may remove LectureNote from G Pad and observe how it goes.
Wolkenstern said:
@Sylvia
Did the problem reappear after the installation? I had the problem a couple of times, appearing days after a factory reset.
Thought it was my Samsung 32GB MicroSD that was causing the problem. Because my sister had the same problem after we inserted the same microsd into her G Pad. In here case a factory reset did it and the probleme never occured again.
Right know I'm testing and writing down, every little change I do. To find the problem trigger. Maybe it is a coincidence, but I also did the "Update Recovery" with the LGMobile Tool yesterday. When the problem appeared, because I read it could help that way. It was still there after rebooting, so I did a factory reset like always. After that I tested after every major change. Did so far 18 Reboots and no problem.
I really hope that the software installed on the G Pad was causing the problem so far. To make sure, I formated the MicroSD card to exfat3 and then back to fat32 under Xubuntu-Live CD with GParted.
Another thought was with the constant writing/reading of my lecture note files every 2 min. of autosave, that are stored on the MicroSD card. And the index search every hour over the 9000 files by DropSync.
I really hope that was the solution.
Click to expand...
Click to collapse

@namagile: Coincidence does not imply causality. The problem that you observe might surface by using LectureNotes, but this does not necessarily mean that LectureNotes is causing it.
I received a couple of similar reports, and in one case, the user sent the device logs to me. There were entries in the logs that a system service failed to start another system service, causing this error message that you see; why that tends to happen after LectureNotes usage is not clear. The user admitted that she/he deleted system software after rooting the device, which might be tempting but can lead to problems in case you delete the wrong things.

@acadoid,
I love LectureNote. I don't know/care how it happens, but every time my LG G pad crashed, LectureNote was being used and showed a strange behavior. Now, I deactivated 'auto-saving' and other options coming with a warning message "not to use if RAM is not big". We see how it goes. I hope/believe this may resolve an issue.
One tip for LectureNote. There are so many options available for a user to set -- please simplify and hide some of the options from a ordinary user like myself. It will be less intimidating to new users. Thanks.
acadoid said:
@namagile: Coincidence does not imply causality. The problem that you observe might surface by using LectureNotes, but this does not necessarily mean that LectureNotes is causing it.
I received a couple of similar reports, and in one case, the user sent the device logs to me. There were entries in the logs that a system service failed to start another system service, causing this error message that you see; why that tends to happen after LectureNotes usage is not clear. The user admitted that she/he deleted system software after rooting the device, which might be tempting but can lead to problems in case you delete the wrong things.
Click to expand...
Click to collapse

@namagile: The options are certainly not to intimidate users but to empower them. All options have meaningful default values chosen such that LectureNotes works on essentially all Android devices without touching the settings.
But this is not the topic of this thread.

Wolkenstern said:
So I got this message again after rebooting my device. It's writen in german and says something like:
"We are sorry! The Application LGSystemServer has been closed".
After the error I can't do anything. It's reappearing so fast after clicking "ok", that I can't get into the settings or past the lock screen. Only a factory reset helps.
I'm still running stock android, no changes so far (root etc.). Had this problem with 2-3 GPads Devices before and exchanged them. But the problem still continues, so I think it's an app or settings problem.
After a factory reset I can restart normally for a while. I download my apps and change my settings. Then I don't reboot like for 1-2 weeks and get the problem again.
Before I try rebooting, I make sure I have a backup that I can restore. Had to use it today and restored. And no problem after same apps & settings from the backup. So far, but it will appear again, after a while I think.
Does anyone have a similiar problem or knows what the problem could be
Click to expand...
Click to collapse
I have a 8.3 gpad and have the same problem. Now it recurred for the third time. The problem might be indeed with LectureNotes conflicting somehow with LG software. My device is NOT rooted. For the first two times I had no external SD card, now I have one. I was not using Dropsync earlier either.
I would be happy to do some testing and experimenting.
It would be good to know, if I remove or change some file somewhere, can it bring the device back to life without a factory reset?

I had the problem even before using DropSync. I reinstalled the stock rom using the LG Mobile Tool and then did a factory reset.
No problems so far. Even after installing all apps and configuring them. Then I uploaded about 500 Lecture Notes files using DropSync. Even the next day I did a reboot everything was fine.
I didn't use LectureNotes ones after the new installation. And didn't delete anything that was pre-installed (wallpapers, google apps etc.). (It was said to be a problem conflicting there)
So yesterday I used LectureNotes about 1 1/2 h non stop. Saved about 3-4 times and then closed it. Used DropSync and uploaded the new files to my Dropbox account.
Then didn't use the tablet until the next morning. I tried a normal reboot (using the Power-Off Button (Shut down and reboot), to test and BAM the usuall error message occured again.
Thank god the backup I did before was bug-free and I could flash it back.
So now I'm testing what in LectureNotes could be triggering this error after a reboot is done.
My ideas so far that I will test:
- Automatic Saving Option off
- A few different settings in the app (Triggering back to Default)
- not using DropSync for a while, to test if that was maybe a part of the problem.
- Using a different ROM, maybe the problem is just with the LG Stock rom? (But that will be the very last option I will try)
- Trying to clear cache after using LectureNotes (The Cache is never saved in my backup, so never restored back. Maybe there is sth. saved, that doesn't restart after a reboot.)
What I tested so far:
- The Problem didn't occur 2 times when I used LectureNotes < 1 h.
- The App location doesn't matter for the Problem. Had the App first time on the external SD Card (storage/externalSD/LectureNotes), then on the internal (storage/emulated/0/LectureNotes).
- Tested other apps longer than > 1 and no Problem was there.
If I could anaylse the log file, I gladly would, but I don't know how to. (Read sth. about LogCat?)

@Wolkenstern: There are several apps in Google Play and other app stores (search for `logcat´) that can read the log files. However, a better way is to connect your device via USB to a `normal´ computer and use `adb´, `logcat´ or similar tools to read the logs.

acadoid said:
@Wolkenstern: There are several apps in Google Play and other app stores (search for `logcat´) that can read the log files. However, a better way is to connect your device via USB to a `normal´ computer and use `adb´, `logcat´ or similar tools to read the logs.
Click to expand...
Click to collapse
I installed the catlog app on the tablet, because I can read it in a better ui for now.
I will try to use adb logcat with my computer, when I use LectureNotes at home. (Watched a tutorial)
Step 1: But will it also still continue writing if I reboot the devise? Critical for the error message, that keeps appearing.
Step 2: If I have the log and filter Errors and Terrible Failure, what do I do with them? I don't think I can analyse them, even though I have Java Programming Expierence, but I'm a newbie with programming android apps.

@Wolkenstern: What to look for is difficult to say, even warnings can contain important information in this case.
The advantage of the variant with USB cable is that it continues to display logs during a reboot.

@acadoid: I think I need to combine them. Because I get this little lag with my stylus (GoSmart), when it is connected with the usb.
And then I have broken letters. So I'm running the logcat while using lecture notes and then switching to the adb logcat on my computer, if I'm testing the reboot after.

LectureNote's function crashes LG G pad -- requiring Factory reset!!
Hi, I used Penutimum and Papylus before. Now I moved to LectureNote, but found a serious error. I use LG G pad 8.3, one of latest tablets. Whenever I use the function of 'cut' and 'paste' of my drawing on the note, it says 'Out of momery. Trouble ahead'. And the LG system server is down. I have to do factory reset, reinstalling everything. The tablet is otherwise working well. Acanoid, can you please help on resolving this issue? Otherwise, I wasted my money on this app as it is not usable.
I intentionally tried to confirm that LectureNote's "cut and paste" caused the crash. If this problem does not get resolved, I am going to ask for a full refund. The money is not what matters. I spent my precious tens of hours due to this critical error. I hope Acanoid team can resolve the issue.

@namagile: Which notebook page width and height do you use? Have you enabled `large page cache´ in the app's storage settings?
If you directly see an `out of memory´ message, then disable `large page cache´ in the app's storage settings, and if this option is already disabled, use a smaller notebook page width and height.

So I tested now for about 2 1/2 hours, rebooted and had the problem again.
After looking in the log after the reboot, there is always this error after the "Fatal Exception: Main" -> "03-23 23:09:23.606 E/AndroidRuntime( 1144): java.lang.RuntimeException: Unable to create service com.lge.systemservice.service.CliptrayService: java.lang.NullPointerException"
Then there is a loop etc.
That was just a quick look, I will try to look over the other one before the reboot tomorrow.

I already tried the suggested option
HI, I already tried the small page cache. It did not make any difference. I have not tried the smaller notebook page width and height, but that is a big pain. Every time I create, I have to adjust the page size. In the end, LG G Pad is a new tablet with decent specs with 2 gb ram. I don't understand that even a tablet of this specs cannot handle one app. It means that the app is not built well considering the specs of a tablet.
acadoid said:
@namagile: Which notebook page width and height do you use? Have you enabled `large page cache´ in the app's storage settings?
If you directly see an `out of memory´ message, then disable `large page cache´ in the app's storage settings, and if this option is already disabled, use a smaller notebook page width and height.
Click to expand...
Click to collapse

@Wolkenstern & namagile: The fact that the device has 2GB RAM does not mean much. LectureNotes requests what is called `large heap´ (indicating that it needs more RAM than `normal´ apps), this results usually in an upper limit of 256MB or 512MB, dependent on device. However, there are devices for which the limit is as low as 64MB, which is usually not enough for LectureNotes.
It would constitute a serve security flaw in Android if an app could crash a device. Even if an app starts to allocate memory as crazy, it will not receive any new memory once it hits the upper limit; if it does not cooperate with Android UI, it will get halted after 5 seconds; etc.
I do not own a LG G Pad and hence I cannot investigate this problem myself. The fact that you observe a null pointer exception in a LG system service (com.lge.systemservice.service.CliptrayService) suggest a severe bug in this system service.
One possibility why the problem occurs when using LectureNotes might be that LectureNotes supports Android's clipboard protocol (not many apps do that). However, even if LectureNotes was using Android's clipboard protocol wrongly (which it does not!), it should not result in a device crash, the worst scenario is that LectureNotes crashes.

acadoid said:
I do not own a LG G Pad and hence I cannot investigate this problem myself. The fact that you observe a null pointer exception in a LG system service (com.lge.systemservice.service.CliptrayService) suggest a severe bug in this system service.
One possibility why the problem occurs when using LectureNotes might be that LectureNotes supports Android's clipboard protocol (not many apps do that). However, even if LectureNotes was using Android's clipboard protocol wrongly (which it does not!), it should not result in a device crash, the worst scenario is that LectureNotes crashes.
Click to expand...
Click to collapse
Ok, if that really were the problem, than the only way to solve it, is to wait for an update from LG.
I saw a leak of the .tot file of the official V500 Stock 4.4.2 here on XDA. So maybe Kitkat is on it's way although we possibly have to wait weeks again for it.
Or to Flash another Custom Rom.
I will test a few things, with this new input. Worst Case I have to flash my backup daily, but it takes only 3 min.

Android Device Manager - Not Locating Phone

I noticed today that the ADM does not locate my phone anymore. I dont think I installed anything out of the ordinary that would cause location problems. just general apps/games, rooted, xposed framework....
3rd party apps find my phone fine, just not ADM. I tried this method --> Android Device Manager Not Locating Phone Fix however it proved futile as well.
Any suggestions?..Or is anyone else facing this problem?
Thanks for the assistance.

I am running into the same issue as well.. The other day I tried following several guides to get to work, but in the end I signed into and out of my google account a few times, went into my google settings online and deleted all my old mobile devices, and eventually ADM starting working properly.
Unfortunately I just checked it today and ADM can't locate my device again. I don't know what the issue is now or how to fix it and keep it working.

Just tested with a ZF2 and ADM worked fine here.
ZF2 4GB
No Root
FW: Z00A-2.17.40.12_20150515_6168
- Steve

Hmm well I'll be getting another ZenFone shortly and I'll be giving my gf this one.. I'll factory reset it first n see if it makes a difference.. will respond according to the results
Sent from my ASUS ZenFone 2 using Tapatalk

Korean Galaxy Note 2/Note 2 LTE keeps restarting

Hello everybody,
got this mobile a few months ago, latest Android officially available release, only thing I did was rooting and adding some software, I use it as a second device mostly to check email and online services, I use my other smartphone as a phone and for calendars, phonebook and notes.
I noticed that the device all of a sudden restarts without me doing anything, my son (who uses Android since longer than me but who doesn't really know much about it...) said it could be the heat (it's always in the shade) or too many options on (wi-fi in primis) but I checked and there are just a few apps running (mail, phone, phonebook, sometimes Instagram), what can I check to find how does it restart without any notice or action from me?
Thank you

soory

I had an issue where my Note 2 would randomly reboot, I also had an issue where my power button was dodgy.
What it ended up being was the ribbon for the power button, got this replaced, and this fixed my dodgy power button issue, as well as the random reboots.
I paid to get this done in a shop, but it seems you can do this yourself.
Sorry i can't post links - hope this makes sense
youtube com/watch?v=T5zPvP4btDA
Of course, your problem might be different

Giuann said:
Hello everybody,
got this mobile a few months ago, latest Android officially available release, only thing I did was rooting and adding some software, I use it as a second device mostly to check email and online services, I use my other smartphone as a phone and for calendars, phonebook and notes.
I noticed that the device all of a sudden restarts without me doing anything, my son (who uses Android since longer than me but who doesn't really know much about it...) said it could be the heat (it's always in the shade) or too many options on (wi-fi in primis) but I checked and there are just a few apps running (mail, phone, phonebook, sometimes Instagram), what can I check to find how does it restart without any notice or action from me?
Thank you
Click to expand...
Click to collapse
Dear Giuann
What you are experiencing is know as SOD (silence of death) on our Android World
If your phone is rooted and you have custom Kernel then it would be due to the kernel... change your kernel to stock or a more stable one as per your device.
If you have a stock kernel... then clean your cache.. etc.. or better reflash stock ROM...
alternately use Betterbattary stats to identify if you have any rogue application which is causing issues...
I have experience this issue when I did rooting.. re root it with the correct method....

I did only root it as to install software I download from the internet, everything is as it originally was, ROM is the stock one.
Which are the steps to perform to clean the cache and to check if some app is making the OS crash?
Thank you

Randomly unresponsive Samsung S10 plus :confused:

dear community
I bought a new S10 plus from a Hong Kong seller online, I had the initial screen greeting in traditional Chinese where I used my other phone to translate and chose English language (noticed that the device is probably a Taiwanese version)
First few hours were fine until June 2019 was installed.
Random unresponsiveness and strange behavior (Android status bar will pull down on its own, back and home virtual buttons do not work all the time, non responsive touch screen) This will go away if I lock then unlock and will come back again or sometimes not.
This became an annoyance as it will randomly either make the screen unresponsive or ultra responsive repeating my single touch commands which is a real pain, I hope you get the picture?
I decided to do a RESET, this all went well until it rebooted to a screen where it said something in traditional Chinese and a tick next to SIM1 (I forgot my UK sim card inside) so I clicked on next
it then rebooted and with a greeting in English!
here I went through the setting up and the wireless then it could not connect to Google (how bizarre)
I had to switch off Wifi to be able to get to final home screen, then I switched Wifi back on
Google services were installed however I was unable to add my Google account
also, the random unresponsiveness came back
I tried to hard reset, now without the sim card, same as above I could not add a Google account it does time out....
I can open a browser and open web pages no problem so there is internet connection
my main problem is that the device is not working properly and I cannot add a Google account
researched the forum and I though I might give it a try and re flash official firmware.
I made short videos of this strange behavior of the phone, where I will post them if needed.
My questions are :
would flashing an official firmware solve my problem?
which version I should flash, BRI (Taiwanese) or XEU (UK EU) ?
here is my SW ver.
SAOMC_SM-F975F_OXM_XEU_PP_0018
R58M36793AR
XEU/XEU,BRI/BRI
Many thanks for your advise!

Update:
I have flashed the OXM XEU version from this thread:
https://forum.xda-developers.com/s10-plus/how-to/asba-official-stock-fw-update-odin-t3908710
Resolved:
I can now add a Google account, the problem was that I have to insert my SIM in order for this to work
Main problem:
random issues with screen and weird behavior: as I mentioned before, I get multiple registers for one touch which is extremely annoying when trying the simplest of text typing including typing wrong passwords!
the status bar is another annoyance which will drop down randomly and unexpectedly
current version:
G975FXXU2ASF3/G975FOXM2ASF3/G975FXXU2aASF3
SW ver.
SAOMC_SM-G975F_OXM_XEU_PP_0018
R58M36793AR
XEU/XEU,XEU/BRI
any ideas?

adygadam said:
Update:
I have flashed the OXM XEU version from this thread:
https://forum.xda-developers.com/s10-plus/how-to/asba-official-stock-fw-update-odin-t3908710
Resolved:
I can now add a Google account, the problem was that I have to insert my SIM in order for this to work
Main problem:
random issues with screen and weird behavior: as I mentioned before, I get multiple registers for one touch which is extremely annoying when trying the simplest of text typing including typing wrong passwords!
the status bar is another annoyance which will drop down randomly and unexpectedly
current version:
G975FXXU2ASF3/G975FOXM2ASF3/G975FXXU2aASF3
SW ver.
SAOMC_SM-G975F_OXM_XEU_PP_0018
R58M36793AR
XEU/XEU,XEU/BRI
any ideas?
Click to expand...
Click to collapse
From the CSC OMC file of the UK rom get the .pit file via WinRAR.In odin put AP in AP slot,BL in BL slot,CP in CP slot and CSC in CSC slot(CSC not Homr_CSC).In pit section of Odin put the file which you got there.P.s. Use PatcheD Odin by 3B.

Hi ExtremeGrief
I did exactly what you suggested, used patched Odin by 3B from here and did extract the .pit file which in the ROM I chose reads:
BEYOND2LTE_EUR_OPEN.pit
ROM was loaded in 05:49 min/sec, however I still have the 2 issues:
1-upon fresh reset of android first setup screens will not progress to home screen unless I disable wifi (it will get stuck forever in the Checking Info screen), also I have to insert my SIM in order for me to add a Google account which is mad. so in the future if I sell my phone the next person will have hard time figuring out why they cant add google account!
2-crazy randomly popping up android status bar is back alongside with the unresponsive screen where it will get fix temporarily by pressing power button to lock then unlock, overall operation of the phone is a pain with constant random touch freezes
any other ideas on what is happening with this phone, is it hardware or software related?
shall I start RMA with the seller or try other fixes?

Are u charging ur mobile while using it??? When these touches appear?? Are you using a genuine charger... Dial *#0*# and go to touch from the menu... Swipe your finger through all the zones to check if touch panel is okay

muhammadshais said:
Are u charging ur mobile while using it??? When these touches appear?? Are you using a genuine charger... Dial *#0*# and go to touch from the menu... Swipe your finger through all the zones to check if touch panel is okay
Click to expand...
Click to collapse
no, I am not charging it while using it and the charger is a genuine one, I usually use wireless charging for my phones.
These random glitches in the status bar and unresponsive screen touch are random but they are noticeable and I have recorded a video of this strange behavior.
Now using this GSM test screen, there are no issues with the panel, all is registering okay and the weird part that the status bar is not acting crazy or showing up, also back/home buttons are working perfectly in this mode
any other ideas?

here are links for some videos I made to show the issues:
unresponsive screen video1
unresponsive screen video2
Status bar drops on its own!
these links are available for 6 days, I will refresh the links if necessary

adygadam said:
Hi ExtremeGrief
I did exactly what you suggested, used patched Odin by 3B from here and did extract the .pit file which in the ROM I chose reads:
BEYOND2LTE_EUR_OPEN.pit
ROM was loaded in 05:49 min/sec, however I still have the 2 issues:
1-upon fresh reset of android first setup screens will not progress to home screen unless I disable wifi (it will get stuck forever in the Checking Info screen), also I have to insert my SIM in order for me to add a Google account which is mad. so in the future if I sell my phone the next person will have hard time figuring out why they cant add google account!
2-crazy randomly popping up android status bar is back alongside with the unresponsive screen where it will get fix temporarily by pressing power button to lock then unlock, overall operation of the phone is a pain with constant random touch freezes
any other ideas on what is happening with this phone, is it hardware or software related?
shall I start RMA with the seller or try other fixes?
Click to expand...
Click to collapse
Hi,next time you respond to my replies just quote me.Try to make the same thing that I told you to do before,but this time in Options tab in Odin 3B select:Nand Erase All,Auto Reboot and F.Reset Time.If this dors not work then it is a hardware problem but try this anyway.Maybe the seller that you bought the phone from put some malicious software on a hidden partition of the phone.Nand erase all wipes EVERY partition and writes it again.Hope this helps!

muhammadshais said:
Are u charging ur mobile while using it??? When these touches appear?? Are you using a genuine charger... Dial *#0*# and go to touch from the menu... Swipe your finger through all the zones to check if touch panel is okay
Click to expand...
Click to collapse
ExtremeGrief said:
Hi,next time you respond to my replies just quote me.Try to make the same thing that I told you to do before,but this time in Options tab in Odin 3B select:Nand Erase All,Auto Reboot and F.Reset Time.If this dors not work then it is a hardware problem but try this anyway.Maybe the seller that you bought the phone from put some malicious software on a hidden partition of the phone.Nand erase all wipes EVERY partition and writes it again.Hope this helps!
Click to expand...
Click to collapse
I did exactly what you suggested, so far so good.
I had to disable wifi to get to home screen then I re-enabled it, it did update all Google services.
my only problem now is that with the phone without a SIM, I cannot add Google account! it is stuck in the "Checking Info" screen.
any ideas?

adygadam said:
I did exactly what you suggested, so far so good.
I had to disable wifi to get to home screen then I re-enabled it, it did update all Google services.
my only problem now is that with the phone without a SIM, I cannot add Google account! it is stuck in the "Checking Info" screen.
any ideas?
Click to expand...
Click to collapse
Then its a hardware problem.Sorry.

adygadam said:
here are links for some videos I made to show the issues:
unresponsive screen video1
unresponsive screen video2
Status bar drops on its own!
these links are available for 6 days, I will refresh the links if necessary
Click to expand...
Click to collapse
Did your try clearing your cache? Normally if your had reset then you won't have to do this... But try it and see.... Shutdown your phone then pressing bixby button + vol up + power until u see recovery then clear cache.
If it's still can't resolve then get help from samsung service center.

ExtremeGrief said:
Then its a hardware problem.Sorry.
Click to expand...
Click to collapse
thank you for trying to help me.
this is the weirdest issue I had so far with any phone! seems that getting phones from another region and specially China is a journey into a dark tunnel!
I thought the same as you, maybe a malicious software, the phone was spanking new and it was sealed with a guarantee sticker, mind you if they can clone entire buildings they can do anything.
I have started an RMA process with the seller, whats funny is that their T&C state that they reserve the right to not honor the claim if its a firmware issue etc plus they would charge 10% off price for restocking fees.
Any other ideas from anyone?

ExtremeGrief said:
Then its a hardware problem.Sorry.
Click to expand...
Click to collapse
ramnkc said:
Did your try clearing your cache? Normally if your had reset then you won't have to do this... But try it and see.... Shutdown your phone then pressing bixby button + vol up + power until u see recovery then clear cache.
If it's still can't resolve then get help from samsung service center.
Click to expand...
Click to collapse
Hi,
yes I did the following since I had the problems:
reset settings
wipe cache
hard reset
reflash with Odin
reflash with 3B Odin
reflash with 3B Odin plus erase Nand
and now I just tried wipe cache
still cant add Google account, and also I noticed this status bar drop down quickly issue occur just once for now!

adygadam said:
Hi,
yes I did the following since I had the problems:
reset settings
wipe cache
hard reset
reflash with Odin
reflash with 3B Odin
reflash with 3B Odin plus erase Nand
and now I just tried wipe cache
still cant add Google account, and also I noticed this status bar drop down quickly issue occur just once for now!
Click to expand...
Click to collapse
Then probably need to make a trip down to samsung service center then.

ramnkc said:
Then probably need to make a trip down to samsung service center then.
Click to expand...
Click to collapse
I just called the service centre near to my city in the UK, basically what he said is that I can bring the phone for them to have a look at however it being made for another region (Hong Kong/Taiwan whatever) then the software he said or parts required are difficult to get hold of and he advised me to contact the seller.
he said that probably I locked the device by mistake if I cannot add Google account.
I am going to visit them (1:30 hour drive) now to see what they can make off it.
not sure what happened nor why this all happening, for my phone software is black magic, I can happily do tinker with PCs etc and even do some basic Linux etc, I am not entirely sure what is making this phone locked and how to get rid of this or even find out if any of the hardware elements is faulty.

latest update:
I spent 3 hours round trip by car and got to the official Samsung service centre, they checked my phone and said that it is very likely the phone is genuine (not sure why they are not 100% sure) and it is designated as shipping country: Taiwan with a model of SM-G975FCKGBRI, however the product date is 1/9/2015! compared to my aging genuine UK version S7 Edge which has a product date of 1/2/2016
when I said that the phone was new in case with a warranty sticker, he said that anyone can do this including Samsung where they refurbish phones and reseal them and apply the special silver warranty sticker and goes back into sale!
upon inspection he confirmed that the right middle section of the touch screen is faulty
what is more bizarre is that he managed to log into google using their wifi connection no problem.
lastly, he said I have two options + last resort:
1-they will repair this on my cost and it could take weeks or months to get the parts for this specific Taiwanese phone (I never heard of this before specially that digitizer is just a component)
2-return it to original seller for them to replace/repair or refund
3-call Samsung care UK and try to "convince" them to take this handset and repair it eventually FOC
Now, I don't know what the Hong Kong seller has done previously to this phone if they had unsealed it then applied a warranty sticker (says Samsung etc..), what I know for sure is that I resisted common sense and ordered this phone overseas to save few bucks
to summarize, I will give up and RMA this phone maybe the seller can replace/repair etc.
thanks all for your help

ramnkc said:
Then probably need to make a trip down to samsung service center then.
Click to expand...
Click to collapse
adygadam said:
latest update:
I spent 3 hours round trip by car and got to the official Samsung service centre, they checked my phone and said that it is very likely the phone is genuine (not sure why they are not 100% sure) and it is designated as shipping country: Taiwan with a model of SM-G975FCKGBRI, however the product date is 1/9/2015! compared to my aging genuine UK version S7 Edge which has a product date of 1/2/2016
when I said that the phone was new in case with a warranty sticker, he said that anyone can do this including Samsung where they refurbish phones and reseal them and apply the special silver warranty sticker and goes back into sale!
upon inspection he confirmed that the right middle section of the touch screen is faulty
what is more bizarre is that he managed to log into google using their wifi connection no problem.
lastly, he said I have two options + last resort:
1-they will repair this on my cost and it could take weeks or months to get the parts for this specific Taiwanese phone (I never heard of this before specially that digitizer is just a component)
2-return it to original seller for them to replace/repair or refund
3-call Samsung care UK and try to "convince" them to take this handset and repair it eventually FOC
Now, I don't know what the Hong Kong seller has done previously to this phone if they had unsealed it then applied a warranty sticker (says Samsung etc..), what I know for sure is that I resisted common sense and ordered this phone overseas to save few bucks
to summarize, I will give up and RMA this phone maybe the seller can replace/repair etc.
thanks all for your help
Click to expand...
Click to collapse
I just found out why I could not log into Google and the request was timing out!
I have my router at home setup with a DNS server of 9.9.9.9 (as I dont want Google to snoop over all my activity outside Chrome) therefore the phone was not able to connect to Google server for some bizarre reason even though my web browsers have no problem using Quad9 to resolve google services.
I set the DNS up back to 8.8.8.8 and now my phone can instantly log into google!
hope this helps someone who tinkers with their DNS settings on their routers

Phone hacked

I need help identifying what app or setting got me into this mess.
I think the hacker has adb access.
He shuts down apps.. etc
He is messing with the notifications.. i get ony a few. Sometimes they come in late.
I have made reset from samsung setting and the boot menu, AND I INSTALLED A NEW ROM (the one for my phone) WITH ODIN. Still the issue resurfaces.
I think my roomate installed smthg in it. He is on the house wifi and he is got a degree in networking (i think thats what it's called, we study in french in my country)
Please i need help.

If someone needs any further details, please ask.

Avoid the wifi network you suspect your hacker friend is on, reinstall the rom downloaded on another network and stay on 4G and see if it still happens? Also suspect your PC to be hacked...

Thx for replying,
I did format my pc but i have connected it to house wifi.. didn't notice anything out of order though.
I found out about the "Revoke USB debugging authorisations" option in Developer Options. I think it is working.

Today, since i made a new instagram account, i added a mutual friend. Turns out it was an old and lost account, and thats when i got the error from the video.
Fortunately, i fixed it by un.following the account and clearing the app storage.
I need to know what access does he have?

Can't upload the video, here's some shots.

Look no further than yourself for the cause of this... one way or another.
RX: Factory reset, change Google account password.
Stop with the social media crap and go mingle with real people.

This not about social media, it's about getting my phone back.
With my old account, I couldn't even talk to my messenger friend. Today, thats like having your phone number unreachable all the time, frustrating.
Please if you don't want to help don't, but no need for quick unhelpful replies.

Carch921 said:
This not about social media, it's about getting my phone back.
With my old account, I couldn't even talk to my messenger friend. Today, thats like having your phone number unreachable all the time, frustrating.
Please if you don't want to help don't, but no need for quick unhelpful replies.
Click to expand...
Click to collapse
How was it compromised?
Understand if it was compromised it's more than likely because you left yourself vulnerable to attack.
A compromised OS needs to be cleaned or wiped... I gave you the solution(s).
No need to say thanks but don't give me lip about your screw ups.

Thank you.
I tried factory reset more than 10 times, different ways. No luck.
I think he is got access to one of my friends account but i don't know how he is using this connection with me ( message, notification.. i don't know)
@blackhawk what you said is true, and i didn't mean no offense.

Carch921 said:
Thank you.
I tried factory reset more than 10 times, different ways. No luck.
I think he is got access to one of my friends account but i don't know how he is using this connection with me ( message, notification.. i don't know)
@blackhawk what you said is true, and i didn't mean no offense.
Click to expand...
Click to collapse
Reflash the firmware especially if it is Oreo or below.
If it's not embedded in the firmware, it's being added by you albeit inadvertently.
Your Achilles heel is social media... don't be so predictable. Break the link in the chain.
None of the social apps should be running on the device, they are malware. At least keep them in the cloud.
Email must always be kept in the cloud and any attachments downloaded from it scruntinized or preferably not downloaded at all. All downloads are suspect.
At this point your data base is suspect as well.
Insanity is doing the same thing over and over, expecting a different result.

Android 11.
I am trying.

Carch921 said:
Android 11.
I am trying.
Click to expand...
Click to collapse
Unless someone physically got their hands on it, there's no known way the Android 11 stock factory image can be compromised by a rootkit or virus. A factory reset is all that is needed.
The problem happened after the reset.

blackhawk said:
Unless someone physically got their hands on it, there's no known way the Android 11 stock factory image can be compromised by a rootkit or virus. A factory reset is all that is needed.
The problem happened after the reset.
Click to expand...
Click to collapse
That is exactly what i suspect did happen. I often leave my phone home and my pattern is known for him.
How can i undo a modification of that level.
(I intend to go to a phone repair shop and install new soft with the "box". Is this recommended or is it a bad idea)

Carch921 said:
That is exactly what i suspect did happen. I often leave my phone home and my pattern is known for him.
How can i undo a modification of that level.
(I intend to go to a phone repair shop and install new soft with the "box". Is this recommended or is it a bad idea)
Click to expand...
Click to collapse
Never leave a phone physically unsecured as that's the only real security there is.
You need to have the firmware reflashed then be careful what you put back on it.
Change all your passwords and use secure passwords.

I ithink i this is the problem.( in the pic below)
There was an app called android device.. don't know if this is normal. So i deleted it and restarted and things are back to normal.

Sorry i can't upload the image, the app closes automatically.

Scan it online with Virustotal.

Sell the phone Facebook