Repair phone after root - Desire 816 Q&A, Help & Troubleshooting

Hey Guys,
I have to send my Desire 816 back to HTC for repair.
I get streaks in the screen and when I push on the screen it disappears, so seems a problem with the cable.
I have just one question, as I've rooted my phone in the past, my HBOOT now says this:
*** Software status: Official ***
*** RELOCKED ***
A5_UL PVT SHIP S-ON
HBOOT-3.19.0.0000
RADIO-1.101.111011.20.0123
OpenDSP-V27.2.2.00546.0311
OS-2.34.401.1
eMMC-boot 1536MB
Mar 19 2015,11:47:59.135
Would my device be repaired under warranty? As it says relocked and not locked?
Kind regards,
Vincent

Vinny1994 said:
Hey Guys,
I have to send my Desire 816 back to HTC for repair.
I get streaks in the screen and when I push on the screen it disappears, so seems a problem with the cable.
I have just one question, as I've rooted my phone in the past, my HBOOT now says this:
*** Software status: Official ***
*** RELOCKED ***
A5_UL PVT SHIP S-ON
HBOOT-3.19.0.0000
RADIO-1.101.111011.20.0123
OpenDSP-V27.2.2.00546.0311
OS-2.34.401.1
eMMC-boot 1536MB
Mar 19 2015,11:47:59.135
Would my device be repaired under warranty? As it says relocked and not locked?
Kind regards,
Vincent
Click to expand...
Click to collapse
I'm not 100% sure but I think you need s-off to get plain "locked" status. They may still honor the warranty, I suggest reading the fine print. Best of luck to you!

Vinny1994 said:
Hey Guys,
I have to send my Desire 816 back to HTC for repair.
I get streaks in the screen and when I push on the screen it disappears, so seems a problem with the cable.
I have just one question, as I've rooted my phone in the past, my HBOOT now says this:
*** Software status: Official ***
*** RELOCKED ***
A5_UL PVT SHIP S-ON
HBOOT-3.19.0.0000
RADIO-1.101.111011.20.0123
OpenDSP-V27.2.2.00546.0311
OS-2.34.401.1
eMMC-boot 1536MB
Mar 19 2015,11:47:59.135
Would my device be repaired under warranty? As it says relocked and not locked?
Kind regards,
Vincent
Click to expand...
Click to collapse
Hi @Vinny1994 I got a similar issue and need to repair my phone.
I was rooted and need to get the similar HBOOT details (*** Software status: Official *** *** RELOCKED *** )
Can you help me to do so. Point me a stock recovery link too if possible.
Many thanks..

Related

How to fix my bricked htc one x ???

I got my htc one x from rogers canada while trying to root the phone failed thats my phone condition now
*** TAMPERED ***
***RELOCKED***
***Security Warning***
EVITA PVT SHIP S-ON RL
HBOOT-1.11.0000
RADIO-0.18as. 32. 09.28L
OpenDSP-v28.1. 0. 32. 0504
eMMC-boot
Please help me to put back my phone to working state ! Thank you so much !!!
davidnadon said:
I got my htc one x from rogers canada while trying to root the phone failed thats my phone condition now
*** TAMPERED ***
***RELOCKED***
***Security Warning***
EVITA PVT SHIP S-ON RL
HBOOT-1.11.0000
RADIO-0.18as. 32. 09.28L
OpenDSP-v28.1. 0. 32. 0504
eMMC-boot
Please help me to put back my phone to working state ! Thank you so much !!!
Click to expand...
Click to collapse
check this thread:
http://forum.xda-developers.com/showthread.php?t=1609190
davidnadon said:
I got my htc one x from rogers canada while trying to root the phone failed thats my phone condition now
*** TAMPERED ***
***RELOCKED***
***Security Warning***
EVITA PVT SHIP S-ON RL
HBOOT-1.11.0000
RADIO-0.18as. 32. 09.28L
OpenDSP-v28.1. 0. 32. 0504
eMMC-boot
Please help me to put back my phone to working state ! Thank you so much !!!
Click to expand...
Click to collapse
your deviseis htc one xl, so you are in wrong section, check here: http://forum.xda-developers.com/forumdisplay.php?f=1538
they are same as form factor, but completely different hardware, so other methods for unlocking nd unbricking

Help please. Stuck at "RELOCKED, Security Warning"

Hi guys. I've already downloaded RUU and tried to update/fix my phone but it always gets an error[131] customer id error and it says that I need the correct ROM Update Utility.
***RELOCKED***
***Security Warning***
PRIMOU PVT SHIP S-ON RL
HBOOT- 1.18.0000
RADIO- 3831.19.00.120
eMMC-boot
Jul 2 2012, 20:51:45
Please help :crying:
The relocked sign is normal,it shows that you have unlocked your bootloader before.that's why it says 'relocked' instead of 'locked'
Maybe these two posts will help you find the correct RUU.
Note:htc is currently hunting down sites with RUUs,so,google is your best friend,chance is you may find it somewhere luckily.
http://forum.xda-developers.com/showthread.php?p=36646508.
http://forum.xda-developers.com/showthread.php?p=36645636
Edit: also see this
http://forum.xda-developers.com/showthread.php?p=26260005

Please Help, Broke my HTC One

So yesterday i bought myself a new HTC ONE phone from Egypt, the original owner used it for just 48 hours then sold it. When i received it i found the SuperUser installed and the OTA updates were not installing sin11ce the phone has been modified.
I followed a tutorial on XDA about getting back to stock rom and after flashing custom recovery and moving the stock rom to SD card i flashed it from recovery and it failed in the process.
Now the phone just boots into recovery, can anyone please post me a quick tutorial on getting the stock firmware back? i would really appreciate it.
Here is the info from the recovery:
*** UNLOCKED ***
M7_U PVT SHIP S-OFF RH
CID- 11111111
HBOOT- 1.54.0000
RADIO- 4A.21.3263.04
OpenDSP- v31.120.274.0617
OS- 2.24.401.9
eMMC-boot 2048MB
AUG 9 2013, 16:20:20.0
Bootloader Sceen?
DArkSm4sh said:
So yesterday i bought myself a new HTC ONE phone from Egypt, the original owner used it for just 48 hours then sold it. When i received it i found the SuperUser installed and the OTA updates were not installing sin11ce the phone has been modified.
I followed a tutorial on XDA about getting back to stock rom and after flashing custom recovery and moving the stock rom to SD card i flashed it from recovery and it failed in the process.
Now the phone just boots into recovery, can anyone please post me a quick tutorial on getting the stock firmware back? i would really appreciate it.
Here is the info from the recovery:
*** UNLOCKED ***
M7_U PVT SHIP S-OFF RH
CID- 11111111
HBOOT- 1.54.0000
RADIO- 4A.21.3263.04
OpenDSP- v31.120.274.0617
OS- 2.24.401.9
eMMC-boot 2048MB
AUG 9 2013, 16:20:20.0
Click to expand...
Click to collapse
Are you stuck in recovery or the bootloader screen??? Do you get any options in the screen the phone boots into??
DArkSm4sh said:
So yesterday i bought myself a new HTC ONE phone from Egypt, the original owner used it for just 48 hours then sold it. When i received it i found the SuperUser installed and the OTA updates were not installing sin11ce the phone has been modified.
I followed a tutorial on XDA about getting back to stock rom and after flashing custom recovery and moving the stock rom to SD card i flashed it from recovery and it failed in the process.
Now the phone just boots into recovery, can anyone please post me a quick tutorial on getting the stock firmware back? i would really appreciate it.
Here is the info from the recovery:
*** UNLOCKED ***
M7_U PVT SHIP S-OFF RH
CID- 11111111
HBOOT- 1.54.0000
RADIO- 4A.21.3263.04
OpenDSP- v31.120.274.0617
OS- 2.24.401.9
eMMC-boot 2048MB
AUG 9 2013, 16:20:20.0
Click to expand...
Click to collapse
My bad. Didn't realize it was international version.
DO NOT follow the link above to return to stock!
You do not have a Verizon HTC One.
You have an International model and would find more relevant info in your specific device variants forums here.
Sounds like you flashed a Rom not meant for your variant.
Good luck! :good:

[Q] Help!! something's wrong with my M8 after rooting it

Hi all, sorry for my poor English as i'm not a local. But i hope someone can help me
I had rooted my device by following steps provided by a forum . Then after i rebooted it, it just comes with a white screen, i could neither go into the recovery mode nor the fastboot mode and i thought i might have bricked my phone. Then i have my phone recovered by using something like "shuame" which is a Chinese software.
HERE COMES THE BIGGEST PROBLEM:
_________________________________________________________________________________________________________
My original model : M8y (unroot) (unlock) (s-on)
Model it defined now: M8w (rooted) (unlock) (s-on)
_________________________________________________________________________________________________________
And when I scrolled down the status bar, it's not as same as what i could see before root. And my heart is broken now :crying: , I hope if an expert could help me to make M8w back to M8y. This is what i can see from bastboot mode:
_________________________________________________________________________________________________________
*** Software status: Modified ***
*** UNLOCKED ***
M8_UL PVT SHIP S-ON
HBOOT-3.19.0.0000
RADIO-1.22.21331147A1.29G
OpenDSP-v46.2.2-00564-M8974_FO.0811
OS-
eMMC-boot 2048MB
Oct 27 2014, 19:03:09.0
_________________________________________________________________________________________________________
Thanks alot
Also, i'd like all of you to support the Umbrella Revolution in Hong Kong (as i'm from HK ) THANKSSSS!!!!!!!:laugh:

[Q] Issues trading in with tamper flag "RELOCKED?" [JUMP] [M8]

So on JUMP, and I want to trade in my M8, I don't see anything in my bootloader saying TAMPERED, just the below stuff.... I just was curious, if anyone had any issues with JUMP later when they might have even turned in a phone with ***TAMPERED*** being labeled in the menu.
***software status: official***
***RELOCKED***
M8_UL PVT SHIP S-ON
HBOOT-3.19.0.0000
RADIO-1.23.213311491.05G
OpenDSP-v48.2.2-00564-M8974_FO.1211
OS-4.20.531.4
eMMC-boot 2048MB
Feb 2 2015, 19:07:09:0
Then Opions
If you do it in-store they really don't check that.
Sent from my HTC One_M8 using XDA Free mobile app

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