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Hi all,
First of all i would like to inform you that this is my first ever post on this forum... or any other forum for that matter. I have an issue on my mobiel device.
This morning I installed original firmware update on my samsung galaxy note 2.
The menu and back buttons have stopped working ever since I installed the official android 4.3 firmware update.
Other than this issue I have not yet encountered any other problems.
Can any one help or give suggestion on how I can fix this issue? And thus make the device's buttons work again?
Thanks alot
Try factory reset than report if problem still occurs...
buttons are not working
ubabic said:
Try factory reset than report if problem still occurs...
Click to expand...
Click to collapse
Also i have same problem. After 4.3 update via OTA my phones buttns are not working. I tried factory reset from setting and from recovery menu but it didn' t make sense. After that i tried to reinstall update from kies also it is not sense. Could you help us please. My phone has United Arab Emirates rom
I think i'm going to send the phone to service for repairs.
By the way i might try to flash 4.3 via ODIN, do you think it may cause any problems or trigger knox counter.
Can you please advise?
clevent said:
I think i'm going to send the phone to service for repairs.
By the way i might try to flash 4.3 via ODIN, do you think it may cause any problems or trigger knox counter.
Can you please advise?
Click to expand...
Click to collapse
Official firmware flashing doesn't trigger knox counter
dear all;
I reflash the official 4.3 rom via odin, but capacitive buttons still not working.
Could you help me urgently for this reason?
helpppppppppp
55845535225
we didn't find any solution for this and nobody help me
pawlu88 said:
Hi all,
First of all i would like to inform you that this is my first ever post on this forum... or any other forum for that matter. I have an issue on my mobiel device.
This morning I installed original firmware update on my samsung galaxy note 2.
The menu and back buttons have stopped working ever since I installed the official android 4.3 firmware update.
Other than this issue I have not yet encountered any other problems.
Can any one help or give suggestion on how I can fix this issue? And thus make the device's buttons work again?
Thanks alot
Click to expand...
Click to collapse
First i tried to flash with another official rom via ODIN, but nothing change, after that i tried to flash with leakage rom for return to 4.1.2 but my phone gave DEVICE UNSUPPORTED error.
Could anybody help me for my problem
Once u get the official, u will get the bootloader as well.
With the new bootloader, u r unable to downgrade in a normal way via odin.
But I did few updates on several N7105 through OTA, and nver got problems with capacitive touch.
Sent from SM-N9005 with xda-app
ring samsung
I was going to say do a factory reset but that was mentioned above. before I take my phone ever to Samsung service center call Samsung tech support in your country. when I first got into rooting my phone and modifying it I got into a few small problems such as yourself and I posted on forums but did not have the patience to wait so I ring Samsung and speak to tech support and always got the problem fixed. give it a go, you got nothing to loose
shotgun1976 said:
I was going to say do a factory reset but hat was mentioned above. before I take my phone ever to Samsung service center call Samsung tech support in your country. when I first got into rooting my phone and modifying it I got into a few small problems such as yourself and I posted on forums but did not have the patience to wait so I ring Samsung and speak to tech support and always got the problem fixed. give it a go, you got nothing to loose
Click to expand...
Click to collapse
Yes you are correct but in my country warranty system is different. My phone has other companies warranty. So when i call them they said sent yiur phone to our service. But i think they are not very experience for this issue and they can say this is customer mistake your phones buttons get a damage. Therefore i m sure this is software problem and i m waiting an answer from here. If nobody can find a solution for my problem as a last solution i should sen my phone to service
Up
clevent said:
Up
Click to expand...
Click to collapse
Have you tried wiping the cache?
devcon69 said:
Have you tried wiping the cache?
Click to expand...
Click to collapse
yes i tried but problem continue 10 days ago sent my phone to service and i m waiting service answer
Hey guyz....I have the same problem....got my update throw OTA the menu and back buttons didnt work tried flashing throw pc odin, mobile odin and anything u could imagine and didnt work.....downgraded to 4.1.2 rooted thats the only solution right now for the buttons to work.....I hope its fixed soon....please if u find anything dont hesitate to post thank u so much
P.s. : my note 2 running UAE XSG
Have a nice day
I can't download the 4.1.2 official ROM
I tried to download the brazilian rom ZTO at sammobile, but the rom is too big for free download at terafiles... A torrent address could help me so much...
Hi all
Service send my phone and buttons are working. But they downgrade my phone to4.1.2 and update section is deactive, know has a flag
After that i tried to install other 4.3 roms custom or stock but when i installed, i saw same button not working problem.
And also tried 4.4 rom but buttons are working. I think my phone has some problem about 4.3 system.
Now i want to use ditto or like that rom but i see same problem in these roms, could you give me some advice about solution of this problem
clevent said:
Hi all
Service send my phone and buttons are working. But they downgrade my phone to4.1.2 and update section is deactive, know has a flag
After that i tried to install other 4.3 roms custom or stock but when i installed, i saw same button not working problem.
And also tried 4.4 rom but buttons are working. I think my phone has some problem about 4.3 system.
Now i want to use ditto or like that rom but i see same problem in these roms, could you give me some advice about solution of this problem
Click to expand...
Click to collapse
Try this app, it will not fix the problem but will enable you to use the phone without problems. You may even do so with minimal loss of display space by making buttons overlay the actual display and making them semi transparent.
mat9v said:
Try this app, it will not fix the problem but will enable you to use the phone without problems. You may even do so with minimal loss of display space by making buttons overlay the actual display and making them semi transparent.
Click to expand...
Click to collapse
Thanks for your reply, but i do not like this kind of buttons.
I want to solve my problem with any software correction. Because it seems only 4.3 os problem and if i don' t find any solution for 4.3 i will wait kitkat updatefor note 2
I removed The AT&T Updater service months ago and now, well - I need it back but I didn't back it up .. Does anyone happen to have the APK handy????
Thanks!
** EDIT ** Turns out that's not my issue, or maybe not - I cant get the OTA update to 4.3 - and the updater service isn't running - So I assumed that was my issue .... Anyone have an idea what to do? If I click the software update it does nothing, just sits there...
PensFan66 said:
I removed The AT&T Updater service months ago and now, well - I need it back but I didn't back it up .. Does anyone happen to have the APK handy????
Thanks!
** EDIT ** Turns out that's not my issue, or maybe not - I cant get the OTA update to 4.3 - and the updater service isn't running - So I assumed that was my issue .... Anyone have an idea what to do? If I click the software update it does nothing, just sits there...
Click to expand...
Click to collapse
For now I wouldn't worry about the 4.3 update as it is super buggy and battery draining. AT&T has yet to issue the 4.3 update to consumers after pulling it due to an outcry from customers about how bad it was. Until they issue the update again (who knows when that'll be knowing AT&T) then just stick to 4.1.1 or 4.1.2 if you're using Touchwiz. Just my advice.
n_alvarez2007 said:
For now I wouldn't worry about the 4.3 update as it is super buggy and battery draining. AT&T has yet to issue the 4.3 update to consumers after pulling it due to an outcry from customers about how bad it was. Until they issue the update again (who knows when that'll be knowing AT&T) then just stick to 4.1.1 or 4.1.2 if you're using Touchwiz. Just my advice.
Click to expand...
Click to collapse
Thanks - Always appreciate the input from other members - Odd thing is, my wifes phone updated via the OTA about 2 hours ago - So it would appear that AT&T has it in the update servers still ....
I would like to know why mine just sits there when you select Software Update - doesn't even think, just does nothing ....
PensFan66 said:
Thanks - Always appreciate the input from other members - Odd thing is, my wifes phone updated via the OTA about 2 hours ago - So it would appear that AT&T has it in the update servers still ....
I would like to know why mine just sits there when you select Software Update - doesn't even think, just does nothing ....
Click to expand...
Click to collapse
Oh that's odd, I thought they pulled the update entirely.
As far as why yours just sits there I've had the same problem in the past. I've been told it usually has something to do with your Google account being synced to the device (Sounds completely contradictory to what it SHOULD be, I know) but that's the only thing I've heard regarding this particular issue.
This was the process I was told to perform to fix this:
1. Factory reset (I know, bummer)
2. During the setup process, do NOT enter your Google account information - skip this step instead.
3. When the phone finishes the setup process, go to Settings >> Software Update and see if your phone picks up the update.
This worked for me several times so try that and if it doesn't work then I'm sure another member can lead you in the right direction.
n_alvarez2007 said:
Oh that's odd, I thought they pulled the update entirely.
As far as why yours just sits there I've had the same problem in the past. I've been told it usually has something to do with your Google account being synced to the device (Sounds completely contradictory to what it SHOULD be, I know) but that's the only thing I've heard regarding this particular issue.
This was the process I was told to perform to fix this:
1. Factory reset (I know, bummer)
2. During the setup process, do NOT enter your Google account information - skip this step instead.
3. When the phone finishes the setup process, go to Settings >> Software Update and see if your phone picks up the update.
This worked for me several times so try that and if it doesn't work then I'm sure another member can lead you in the right direction.
Click to expand...
Click to collapse
Excellent - Im going to see how her phone works .... (And I hope there are no issues, or she will let me know .....) - Thanks again for the suggestions, Ill try your fix if nothing else comes up (and I decide to take on the 4.3 update)
Hello,
i have the same issue as described in the thread below and shown in this video ==> https://vid.me/NGc5
== > http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=41205&extra=page=1&page=1
i have been suffering from same issue since the .90 update, i tried flashing the 1.1GB file using adb which didn't solve the issue along with the yesterday update
anyone having the same problem?
i want to flash the older .63 version, but using adb it says that it can't flash older version than the current version , anyone can help with that ?
@Asus_USA
any info please
I downgraded the rom to a version from July, yet the same issue persist
Seems like a member mentioned somewhere else that the. 90 update might have broken some hardware using code that is not reversible
Waiting for any feedback from Asus
Sent from my GT-N7000 using Tapatalk
That's actually a screen or onboard video issue.... I see this on laptops all the time
Frankenberrie said:
That's actually a screen or onboard video issue.... I see this on laptops all the time
Click to expand...
Click to collapse
the weird thing that it only happened after the .90 update and several users are reporting it
And some software works fine, like whatsapp where the screen is normal while inside it
Sent from my GT-N7000 using Tapatalk
more users are reporting the same issue on the zentalk forum, good luck all avoiding this
no one else here on the forum suffering from the same issue ? any ideas for troubleshooting or solving ?
@ASUS_Khang
can you please confirm that this is a software issue that will be solved through an update and not a hardware failure ?
AhmadOkda said:
no one else here on the forum suffering from the same issue ? any ideas for troubleshooting or solving ?
Click to expand...
Click to collapse
I am also having this SAME issue ! I have unlocked my bootloader, root access, and flashed the 2.40.97 update again, I tried downgrading, it won't let me install and lower update over an higher one. and I can't get twrp recrovery to stay after the flash, it always goes back to the stock recovery. Also I know whats causing the problem. it's the Auss / powered by intel animated screen , First you have the Asus splash screen, Then the Animated Asus / Intel animation Then the boot animation screen. after unocking my bootloader, and changing the boot animation. I can tell you for sure, the Asus / Intel animation that is causing the issue !. I don't know where this animation is stored on the phone, if anyone knows. maybe we can restore of get rid of it. Anyway my phone is pretty much useless right now, can't use the keypad on the call screen, and can't even see the bottom half of the phone, IT's NOT a hardware problem. like some people have said. it's that dam Asus / Intel animation at starup.
I tried downgrading (using fastboot and abd) to every available firmware and nothing solved this problem
IMHO I think that the 90 upgrade triggered a bug while flashing boot partition
Sent from my GT-N7000 using Tapatalk
UPDATE.. I was able to install cm-12.1-20151011-UNOFFICIAL-Z00A.zip 2015-10-11 01:29 Using Windroid UIniversal Android toolkit. and it worked. and TWRP also the recovery.
Unlocked bootloader, rooted phone, installwd TWRP. Flashed boot, droidboot, with WW. 2.12.40.09 Z00A Then installed cm-12.1-20151011-UNOFFICIAL-Z00A.zip 2015-10-11 01:29 . The screen problem IS still there ! \ Anyone else have any ideas ? ~ Travis
My phone (ZE551ML) developed the same issue. When flashing back to stock didn't work, I sent it in for an warranty RMA. A part was replaced and the phone sent immediately back. Not a word to me about the unlocked bootloader. Just make sure if you send it in, that you state you did flash attempt flashing to stock, and make sure the phone is as close to stock as you can get. Factory reset the phone and go.
I tried last week 3 times I got an RMA & then an advanced RMA and i'm getting the run around from them. they even had the hold of 344.00 on my checkings account to the advanced RMA and then THEY canceled the RMA and everytime I talked to them 3 different customer support people then said " sorry we're updating our systems call back tomorrow. " I got told that 3 times and I've called 4 times. the phone is pretty much useless at the moment.
If they send the phone back to you, the part that was replaced on mine is "90AZ00A1-M02610". Dunno if you can get that part yourself and have it repaired by a third party, but other than that I wouldn't know what to do in your situation.
ArmchairWizard said:
If they send the phone back to you, the part that was replaced on mine is "90AZ00A1-M02610". Dunno if you can get that part yourself and have it repaired by a third party, but other than that I wouldn't know what to do in your situation.
Click to expand...
Click to collapse
...This is the Hardware model# of the whole device, not just a part inside , buy a new phone and you have this yourself !
At least for those in Canada, here a short review for my "advanced replacement" experience:
I used the Chat on their website to get a RMA#, then got a confirmation email with a sort of howto. They mentioned to use Fedex or UPS to send the defective device in and noted not to long to wait to do this otherwise the hold on my creditcard... you know! So i sent the package 3 days later with UPS, cost me a bit over CA$60 with insurance and tracking.
Just the other day i got email from Purolator (a Canada only parcel service) to print a return sticker. No one from ASUS mentioned this to me - $60 wasted
The replacement phone came also with Purolator, ASUS emailed me a tracking# but NOT wich carrier they used. Cost me a few hours and a couple phone calls to find out and re-route the package to my workplace.
ASUS did not use a original case, just a folded carton as they stated the replacement would be a new device. In case i decide to sell the phone i don't have original carton
Start to install all my usual App's etc. found that the phone does not receive any GPS signals, so it seems i changed a not usable screen into a not working GPS
For me, this was my last ASUS for a very long time!
Finally got my Advanced RMA going. can't wait to get a working phone, as soon as I do. Going root & unlock bootloader and install CM 12.1 I'm DONE with ASUS's bloatware ! ~ T
I am having the same problem. I have gotten my screen to work, but it still glitches. Is the only solution to send it in?
jeisenhart34 said:
I am having the same problem. I have gotten my screen to work, but it still glitches. Is the only solution to send it in?
Click to expand...
Click to collapse
I think so, I tried to fix it, flash with 2.20.40.97 Four times now, the problem is still there, rooted, unlocked bootloader, and installed CM 12.1 thinking it would get rid of the problem, it didn't. I think the problem is in the boot partition now. I also flashed the splash screen, and the boot animation. the problem is still there, EVEN after returning this phone back to stock to RMA it. the problem is still there.
Rattraps123 said:
I think so, I tried to fix it, flash with 2.20.40.97 Four times now, the problem is still there, rooted, unlocked bootloader, and installed CM 12.1 thinking it would get rid of the problem, it didn't. I think the problem is in the boot partition now. I also flashed the splash screen, and the boot animation. the problem is still there, EVEN after returning this phone back to stock to RMA it. the problem is still there.
Click to expand...
Click to collapse
I contacted Asus and I have to send my phone in. If you haven't dropped your phone, Asus will overnight you a new one for $25. I dropped my phone so they will repair it free of charge if the damage from the drop isn't what caused the issue. Otherwise I'm going to have to pay.
sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
My congrats for the great autonomy ?
The info you've sent are not enough to analyze your reboot issues.
1) Have you rooted your device?
2) If yes, are you running SuperSU, Kingroot, Phh's Superuser? What version?
3) What the apps that are getting root permissions?
4) Are you using Xposed? What version (e.g. v86.6 systemless with Magisk v8, the v86 stock)?
5) Have you tweaked or replaced the stock kernel?
Simone98RC said:
My congrats for the great autonomy
The info you've sent are not enough to analyze your reboot issues.
1) Have you rooted your device?
2) If yes, are you running SuperSU, Kingroot, Phh's Superuser? What version?
3) What the apps that are getting root permissions?
4) Are you using Xposed? What version (e.g. v86.6 systemless with Magisk v8, the v86 stock)?
5) Have you tweaked or replaced the stock kernel?
Click to expand...
Click to collapse
everything is stock, still new of android so and ty
athais said:
everything is stock, still new of android so and ty
Click to expand...
Click to collapse
Much strange.
I'm having an heavily modded OP3 with OOS v3.2.7, never encountered instability.
You should try factory reset asap, there's nothing you may do, since device is completely stock and works for most users.
I can't give you more help, sorry ?
Simone98RC said:
Much strange.
I'm having an heavily modded OP3 with OOS v3.2.7, never encountered instability.
You should try factory reset asap, there's nothing you may do, since device is completely stock and works for most users.
I can't give you more help, sorry ?
Click to expand...
Click to collapse
do you think an update could resolve the issue? in case i could wait an OTA update and if dont fix this issue try a factory reset
athais said:
do you think an update could resolve the issue? in case i could wait an OTA update and if dont fix this issue try a factory reset
Click to expand...
Click to collapse
Not, because OOS is working well for most users, so there is no "fix reboot issues" in any todo list.
Go with factory reset, when you find the needed time.
If problems still persist, contact OnePlus and explain the issue.
I think that some upgrade maybe the cause of your troubles, due to massive change of stuff that the end-users can never see.
You know that Samsung updates often make device slower or keep crashing some system app?
Why excluding that OnePlus have done (involuntary) the same?
Updates are not always guarantee of stability, especially with firmware different than Google stock.
Simone98RC said:
Not, because OOS is working well for most users, so there is no "fix reboot issues" in any todo list.
Go with factory reset, when you find the needed time.
If problems still persist, contact OnePlus and explain the issue.
I think that some upgrade maybe the cause of your troubles, due to massive change of stuff that the end-users can never see.
You know that Samsung updates often make device slower or keep crashing some system app?
Why excluding that OnePlus have done (involuntary) the same?
Updates are not always guarantee of stability, especially with firmware different than Google stock.
Click to expand...
Click to collapse
thank you for all yours advice man, i came up with , waiting next OTA, then try factory reset, and if not solve this issue well, OP support is the way suppose , thank you again !
btw just asking in developer options i saw suspension mode active, can be this that cause truble ?
Flash another room
Seems to be an issue with OOS, I had the same problem, and flashed MIUI 8 and had 0 reboots. But when I flashed Fredoom OS based on OOS 3.2.7 my phone kept rebooting.
athais said:
sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
Click to expand...
Click to collapse
Are you using a case? I had a cheap eBay clear case on my phone and it wasn't moulded properly over the power button, there was no indent on the inside for the button to sit in so it used to turn off in my pocket and back on later and produced battery graphs similar to yours.
Hope this is a help.
athais said:
thank you for all yours advice man, i came up with , waiting next OTA, then try factory reset, and if not solve this issue well, OP support is the way suppose , thank you again !
btw just asking in developer options i saw suspension mode active, can be this that cause truble ?
Click to expand...
Click to collapse
Did your problem solved? I am having same problem.
I have the same problem. I am currently on 3.2.8 and also had this problem on beta 9. Few days ago it happened in front of me, the phone was on the desk nothing running in the background. That was kind of the soft reboot, didn't triggered my locked sim, (my sim card is locked needs to enter PIN when phone startup) and after that I checked Settings=>About Phone=>Status, the uptime didn't affected too, seemed nothing was happened. I think this also happened to some other people but they just didn't realize it.
Karthi91 said:
Did your problem solved? I am having same problem.
Click to expand...
Click to collapse
Are you running the latest 3.2.8 and if yes have you tried a factory reset?
Sent from my OnePlus3 using XDA Labs
bonham1988 said:
Are you running the latest 3.2.8 and if yes have you tried a factory reset?
Click to expand...
Click to collapse
Yes.. I'm on 3.2.8 and did factory rest also. No use
---------- Post added at 06:35 AM ---------- Previous post was at 06:32 AM ----------
athais said:
sometimes my oneplus 3 restart without reason, i have installed the oxygenOS 3.2.7 do someone else have this issue , its just me or? ill post a battery log also.
its really annoying and dunno what do =/
Click to expand...
Click to collapse
Same for me. Is your problem solved? Please help me. It is really annoying. I have Pin setup for restart so when boot happens in night, if no input for pin phone stays off.
Can this be related to SIM carrier:Radio drivers?
I dont think so.. Because i havent changed Sim
Karthi91 said:
I dont think so.. Because i havent changed Sim
Click to expand...
Click to collapse
Try using non 4G/LTE SIMS.
I am facing the same problem.
My device is at service center.
Day one:No reboots.I asked them to put some SIM & then check.
I did that after reading your post. No luck. Are they replacing it? How many days since it is in service center?
Facing problem from last 2 weeks.
I submitted once last week.They clean flashed older rom.Worked fine for one day,then reboots started again.
Then this technician had remote session and flashed the rom OnePlus3_16_A.17_161118(OOS 3.2.8):Reboot frequency went too high.
Had to go to Service center for diagnose. 2 days now.No proper response from them.
I had the same issue from several days now, wiped cache, did factory reset, wiped data, nothing worked, I read somewhere that let battery drain down to 0 and then full charge removes electricity or static from the phone, and that may cause random reboots, gonna try that
Belyakovni said:
I had the same issue from several days now, wiped cache, did factory reset, wiped data, nothing worked, I read somewhere that let battery drain down to 0 and then full charge removes electricity or static from the phone, and that may cause random reboots, gonna try that
Click to expand...
Click to collapse
Seriously? That sounds like one of those hilarious Microsoft Answers sort of posts! Running the battery down will not get rid of "electricity or static from the phone", apart from anything else the battery protection circuit would not allow the battery to drop to zero volts as it's not good for li-on batteries.
The Oneplus 3 seems to like to soft restart, mine sometimes decides to do it 3-4 times a night (rarely during the day) and then is fine for awhile. Tell tale sign is the battery graph showing large gaps in the usage pattern. I would suggest that there is an inherent firmware issue judging by the number of people reporting the same issue on a number of different forums.
Hi, A lot of people are having issue regarding security of device as you cant change your pin and it wont let you enter your pin by showing wrong pin. You cant even have any security after doing a factory reset.
I have done everything to fix it , even took it to samsung repair center, still no success so I have sent it to samsung warranty today.
I have done these things to fix it but nothing worked.
1. Tried online samsung and google "find my phone" service" to fix it as it is shown on some sites for older phones.
2. Reset the phone through recovery.
3. Install fresh firmware through Odin. Then installed both beta versions.
4. Installed orignial firmware mine was VAU.
5. Installed the first firmware of s10 plus. With Nand reset and partition using PIT file.
6. Took it to samsung, they tried 2 different firmwares to fix it but all in vain.
In the end Samsung told me that it might be issue after security patch done for screen protector. They cant do anything at the moment and I have to wait for a fix through update but I have sent my phone to warranty.
I posted this issue in Q&A last day after having issue. But now I can see There are a lot of people affected by this. In my opinion it is Beta 2 issue.
Once you encounter this issue, you are helpless until samsung fixes it. Until then just keep your data, no need to do factory reset or new firmware, as it wont do any help.
What?... Never had any of these issues dude
twoxa said:
What?... Never had any of these issues dude
Click to expand...
Click to collapse
I also got this first time. It is very frustrating and I spend 7 hours to fix it but nothing worked. Until now i have seen 5-6 people who are facing this issue after beta 2. More might come.
I'm also facing this problem, hope Samsung fix this ASAP.
Those who have this problem, did you sideload manually the updates or have you enrolled and been part of the official Beta program?
madvinegar said:
Those who have this problem, did you sideload manually the updates or have you enrolled and been part of the official Beta program?
Click to expand...
Click to collapse
I sideloaded it.
To be on the safe side, I have enabled remote unlock and also just tried it to see that everything works. This deletes all your biometrics but at least you can use your phone till a fix is issued.
Thanks for letting us know. Worst case scenario, you can roll back to Pie via Odin, correct?
Fyi: After remotely unlocking the phone, I was able to successfully setup again pin, face and fingerprint biometrics. I cannot understand why this problem affects some people and others are not affected. Why is this triggered by certain phones...?
madvinegar said:
To be on the safe side, I have enabled remote unlock and also just tried it to see that everything works. This deletes all your biometrics but at least you can use your phone till a fix is issued.
Thanks for letting us know. Worst case scenario, you can roll back to Pie via Odin, correct?
Fyi: After remotely unlocking the phone, I was able to successfully setup again pin, face and fingerprint biometrics. I cannot understand why this problem affects some people and others are not affected. Why is this triggered by certain phones...?
Click to expand...
Click to collapse
I did rolled it back but didnt work for me. my issue is persistent and even samsung service centre could not fix it. I gave my phone in warranty because I am not sure how much samsung will take to fix this issue and they might be able to fix it. Lets see what samsung will say.
am not having any of these issues on S10+ Beta 2
I have the same issue. My phone restarts twice a week automatically and after my scheduled restart my pin is no longer working.
I've formatted my phone and now stuck on Beta software as Smart Switch won't downgrade anymore.
I installed via official Beta Enrolment (Samsung Members App) - in the UK.
Was and currently still running the Beta 2 software.
bomp306 said:
I have the same issue. My phone restarts twice a week automatically and after my scheduled restart my pin is no longer working.
I've formatted my phone and now stuck on Beta software as Smart Switch won't downgrade anymore.
I installed via official Beta Enrolment (Samsung Members App) - in the UK.
Was and currently still running the Beta 2 software.
Click to expand...
Click to collapse
You can use odin to go back to normal build but there is high probability that it wont fix the issue.
Does this have anything to do with the recent update in the biometrics (fingerprint issue).?
I cannot understand why this bug was not seen right after the update to Beta2, but only after 3-4 days...
---------- Post added at 10:08 AM ---------- Previous post was at 10:06 AM ----------
The good thing is that this bug affects also the ones who officially enrolled to the Beta program, so this means that Samsung must be working to release a fix. At least I hope...
kazim.asghar said:
You can use odin to go back to normal build but there is high probability that it wont fix the issue.
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I'm on latest android 9 stable via ODIN but the problem with biometrics and pin lock keep in the phone, I did every wipes with no results
Hotfix rolling out now OTA
Could somebody share the OTA zip? If somebody knows how to fetch it (if it's possible)?
Thank you.
AshishV95 said:
Could somebody share the OTA zip? If somebody knows how to fetch it (if it's possible)?
Thank you.
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It's already shared in the appropriate thread.
Intratech said:
Hotfix rolling out now OTA
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Fixed!!
Just need to restore all my apps again now..
should change the thread to SOLVED now that samsung has released a hotfix for it
bomp306 said:
Fixed!!
Just need to restore all my apps again now..
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Is it fixed? Can you change pin code?
I flashed it and I have absolutely non of the issues you're having. I have an unlocked S10+ on Verizon and I'm running the ZSJF build