I restored a TOT file using lgflashtool to go back to stock ZVE (previously rooted with TWRP), then ADB sideloaded to ZVG. Everything is working fine, but I can't root. I have tried the LG One Click Root (both 1.2 and 1.3) and one from highonandroid but it didn't work either. I have followed the directions exactly, enabling USB debugging and I run as admin. I am succesfully able to get the phone into download mode as well, so that is not a problem. Any ideas? I have searched this forum and didn't see anybody having problems with it so sorry if this is repeated information.
try the script method?
Hey I too have been struggling with the root via one click .. I would be good until the script would be waiting for device and download mode. I eventually uninstalled all the lg drivers and root programs I had installed. Then rebooted computer, reinstalled lg driver and ran the lg root script version 1.2, run the program and be patient. it may take up to five minutes then it will tell you to put the phone in down load mode and reconnect. It recognized the phone immediately and then I waited and waited and waited, then finally the su script completed and then the prompt was to press control+C and then N and reboot. maybe it will work for you but this is where im getting stuck.. good luck if any of this helps.
The graphic interface version worked for me. In download mode make sure it finds it on the correct Port.
If not change it in device settings.
Mine would progress to 90%and stick. After 5 minutes I disconnect, reboot phone and root was there.
Do you know what port the gui looks for the device on by default? Maybe i can assign the port befor executing the gui script.
Did you try stump root? That one worked for me on ZVE.
i
I was able to gain root by one click it would detect my phone try to reboot it in download mode but It wouldn't go into download mode if it makes it that far let it sit there rebooted and ui on computer will ask u to put it in dl mode manually. As for the port I used 41 as if I was doing a tot. Restore I can go into more detail if this is the same issue u r having
Yup. Stump dosent work on zvg. I've installed it despite what I've read and tried it. It tells me. Out says I'm already rooted, but super user tells me I'm not rooted.
Dopamin3 said:
I restored a TOT file using lgflashtool to go back to stock ZVE (previously rooted with TWRP), then ADB sideloaded to ZVG. Everything is working fine, but I can't root. I have tried the LG One Click Root (both 1.2 and 1.3) and one from highonandroid but it didn't work either. I have followed the directions exactly, enabling USB debugging and I run as admin. I am succesfully able to get the phone into download mode as well, so that is not a problem. Any ideas? I have searched this forum and didn't see anybody having problems with it so sorry if this is repeated information.
Click to expand...
Click to collapse
Maybe you should try this method. Restore to ZVE and rootz it with Lg one click v1.2. Once you confirmed it's rooted, then adb sideload on stock recovery to upgrade to ZVG. When you upgraded to zvg, try the Lg one click root v1.2 again Usually, that Lg One click root v1.2 will stuck on and take awhile, but it did it's job. Also to change the port number after used the LgFlashtool. Alot time, the port 41 don't work with Lg one click root.
Port 41works for mine
Related
So I rooted my Nexus 7 (2013) a while back, and it was working fine. I have TWRP recovery installed, bootloader unlocked, and I thought it was rooted. Then (don't kill me, I can't remember what I did, it was so long ago - I think maybe I installed the official KitKat update, although I am pretty sure I sideloaded a rooted version of the stock KK ROM), root just stopped working. Root Checker says I'm not rooted, even though I have the SU app installed. So, I thought, I'll just flash the SU.zip from recovery. So I flash it. And literally nothing happens. It says it flashed successfully, but when I reboot, no root.
In fact, any time I flash anything, it appears to work, but doesn't actually do anything. I tried flashing a different ROM and no dice. I tried accepting the official 4.4.2 update and again, looked like it flashed, but was still 4.4 when I rebooted.
So I thought I'll just plug it into my PC and re-root and maybe flash everything if need be. Except, when I plug it in, it 1) isn't recognized by my computer at all, no matter how many times I uninstall and reinstall drivers, and 2) the ADB connected icon doesn't show up, even when I enable it in Developer Settings.
So basically I'm dead in the water: I can't do anything via recovery, and if recovery is messed up, I can't do anything because it won't connect to my computer (Windows 7, SP1, 64 bit). I have a Mac running OS X Mavericks, if anyone knows some Terminal tricks for stuff.
So…advice?
darnocs1 said:
So I rooted my Nexus 7 (2013) a while back, and it was working fine. I have TWRP recovery installed, bootloader unlocked, and I thought it was rooted. Then (don't kill me, I can't remember what I did, it was so long ago - I think maybe I installed the official KitKat update, although I am pretty sure I sideloaded a rooted version of the stock KK ROM), root just stopped working. Root Checker says I'm not rooted, even though I have the SU app installed. So, I thought, I'll just flash the SU.zip from recovery. So I flash it. And literally nothing happens. It says it flashed successfully, but when I reboot, no root.
In fact, any time I flash anything, it appears to work, but doesn't actually do anything. I tried flashing a different ROM and no dice. I tried accepting the official 4.4.2 update and again, looked like it flashed, but was still 4.4 when I rebooted.
So I thought I'll just plug it into my PC and re-root and maybe flash everything if need be. Except, when I plug it in, it 1) isn't recognized by my computer at all, no matter how many times I uninstall and reinstall drivers, and 2) the ADB connected icon doesn't show up, even when I enable it in Developer Settings.
So basically I'm dead in the water: I can't do anything via recovery, and if recovery is messed up, I can't do anything because it won't connect to my computer (Windows 7, SP1, 64 bit). I have a Mac running OS X Mavericks, if anyone knows some Terminal tricks for stuff.
So…advice?
Click to expand...
Click to collapse
Does it recognize your device when it's booted into the bootloader (aka fastboot mode)?
charesa39 said:
Does it recognize your device when it's booted into the bootloader (aka fastboot mode)?
Click to expand...
Click to collapse
It didn't, but I found I was using a bad USB cable. Swapped out, and now it works (yay). However, root still wouldn't work after I ran several rooting methods from the computer.
Finally, I went to the Play Store, downloaded Superuser from Clockworkmod, followed their link in that description to download the flashable zip, flashed that, and FINALLY got root working. So happy.
darnocs1 said:
It didn't, but I found I was using a bad USB cable. Swapped out, and now it works (yay). However, root still wouldn't work after I ran several rooting methods from the computer.
Finally, I went to the Play Store, downloaded Superuser from Clockworkmod, followed their link in that description to download the flashable zip, flashed that, and FINALLY got root working. So happy.
Click to expand...
Click to collapse
Cool. Glad it worked out for you. :good:
So I got LS980 Sprint LG G2 from ebay. Everything worked fine. First I rooted the phone using stump root, then installed twrp using autorec, and then tried to flash xdabebb's VS980 (I totally forgot that I cannot flash a verizon rom to sprint phone). I had done this same process on verizon phones many times so I did not take a back up. TWRP said flash to xdabebb VS980 was succesfull, but when I reboot, it says "[820] Fastboot mode started [870] udc_start()" I am basically stuck here. I can reboot to recovery but I dont have any other zip files or back up or anything on the phone. I tried connecting to computer using USB but nothing shows up. I tried to use ADB but i dont see the phone when I type "adb devices". Any help is appreciated on what should I do to get the phone working
Make sure you have all your drivers installed, all your adb drivers. Then you might get seen by the system. You would then go with a side load of the proper ROM.
Sent from my LG-LS980 using Tapatalk
I have all the drivers because I see the phone under device manger connected to COM port.
Grab the ZVE tot from here and dll from here then re-flash the thing in download mode. (hold volume up and plug USB in)
Fnord12 said:
Grab the ZVE tot from here and dll from here then re-flash the thing in download mode. (hold volume up and plug USB in)
Click to expand...
Click to collapse
I tried using the LG flash tool, but I get an error saying download fail and then it says "check phone or DLL" I tried ZVE, ZV7 and ZVA all with same results. I also downloaded .dll file from a different source with no luck
Need ZNF LS980 ROM for my LG G2 LS 980
hi any one have the ZNF LS980 ROM
my phone bricked on cynogenmode pls any one help with sharing the "ZNF LS980 ROM"
Might want to try this thread and see if one of these ways gets you going:
http://forum.xda-developers.com/showthread.php?t=2682926
Solved: I was doing all this on windows 8. Tried a different computer with windows 7 on it and LGFlash Tools worked fine untill 94% after which phone rebooted and started the activation process. LGF tools said download failed giving an error "unable to open USB ports" but the phone was up and running.
THANKS A LOT to everyone who helped!!
That is normal on the computer side
Sent from my LG-LS980 using Tapatalk
Hey all, Before I start, ive searched and search and have not been able to find the solution.
I have my LS980 which was rooted. I learned about the zvg upgrade and tot back to stock zve.
Then I accepted the OTA to zvg and all was good so for I was at total stock ZVG.
I searched how to root and I tried the one click root method but something in the script would pause at the waiting for device...
so, I uninstalled all my LG drivers and root programs, Rebooted my computer and then made sure my phone was enabled debugging.
I then ran the LG root script v1.2, the program ran through without any problems. I entered download when it prompted me to and the phone was immediately detected and the su script continued. I left everything connected until it said don! then the control c and n to reboot.
This is the problem now, when the phone reboots it stays at the LG splash screen and the led alternates colors slowly. I cant get it into download mode but I'm able to boot back into stock recovery. I've tried to reboot system repeatedly for 4 or 5 times in a row (hoping something will change and let it boot), but nothing the longest I've left it at the LG screen is 45 minutes. I'm getting frustrated with this, Im really want to get this update rooted. So far the only way I can get the phone to boot is to side load the zvg ota update from stock recovery. can anyone tell me what I need to do to get past my last step and get rooted boot stock zvg?
thanks in advance. I usually can find all the information I need on xda but im stuck on this one.
Is zvg actually taking? I know with the GUI version. It would progress to 90%get stuck and never proceed. Them I would wait 5 minutes. Disconnect and reboot phone. I would have root
I can't tell.. The script run all the way through but i have yet been able to boot. It keeps hanging at the lg screen. Like i said ive waited up to 45 minutes on this state then from the screen I'll just adb to recovery and side load stock zvg update. To get the phone to boot but no root.
When the phone boots back up do you verify you are on zvg. Have you tried re-installing 1 click root for windows. Just in case
Yes I'mback on zvg, because since i can't get the phone to boot i have to adb to stock recovery and sideload the zvgupdate.zip. and then reboot I'm still on stock unrooted zvg.
jcsheriff said:
Yes I'mback on zvg, because since i can't get the phone to boot i have to adb to stock recovery and sideload the zvgupdate.zip. and then reboot I'm still on stock unrooted zvg.
Click to expand...
Click to collapse
Are you able to use the 1.3 version.
The problem i had with 1.3 was that it would hang after waiting for device.. So fast is why i went with 1.2.
I'll be home in a little bit and try the 1.3 Again, because i still had the problem when i switched to 1.2.. Until i deleted and reinstalled all drivers and root programs. I'll Report back
jcsheriff said:
The problem i had with 1.3 was that it would hang after waiting for device.. So fast is why i went with 1.2.
I'll be home in a little bit and try the 1.3 Again, because i still had the problem when i switched to 1.2.. Until i deleted and reinstalled all drivers and root programs. I'll Report back
Click to expand...
Click to collapse
From phone on, with USB debugging on. It should show an authorization key. Select always and OK. It will copy files over and day rebooting to download mode. That will fail. Unplug phone. Shut off. Hold volume up connect phone. The rest will go to 90%. Wait 5 minutes. Reboot phone to system.
I appreciate your advise.. I just deleted and reinstalled the lg drivers again and then ran v1.3. I got the same result..out loads the files then fails at reboot. I discover the phone and reboot to download mode then reconnect. Then i wait and wait..i hear the computer recognize the device but i continue to wait 20 minutes and nothing. I tried it several times with the same result. I then reinstalled the lg drivers uninstalled v1.3 and executed 1.2 when prompted to put device in download mode the device was connected/recognized after about 10 minutes out shows all the files installed and expanded then instructs me how too exit then reboot. I disconnect reboot and waited another 30 minutes.. Still nothing..so once again i adb to stock recovery then sideload the zvg update. Then the phone boots but still no root.
jcsheriff said:
I appreciate your advise.. I just deleted and reinstalled the lg drivers again and then ran v1.3. I got the same result..out loads the files then fails at reboot. I discover the phone and reboot to download mode then reconnect. Then i wait and wait..i hear the computer recognize the device but i continue to wait 20 minutes and nothing. I tried it several times with the same result. I then reinstalled the lg drivers uninstalled v1.3 and executed 1.2 when prompted to put device in download mode the device was connected/recognized after about 10 minutes out shows all the files installed and expanded then instructs me how too exit then reboot. I disconnect reboot and waited another 30 minutes.. Still nothing..so once again i adb to stock recovery then sideload the zvg update. Then the phone boots but still no root.
Click to expand...
Click to collapse
Question, when you connect in download mode and it just sits there. Go to device manager and check com port. Maybe it is connecting to the wrong port.
I think mine originally connect to port 41, when it should be 3.
I've verify the port assignment and I've tried port 3 port 4 and port 41...but the scripts always find the device and identify the port as Whatvi have assigned it to. I've even tied several other computer some running win 7 and others running win 8.1
I just read someone else's post that they were having problems but fixed with newer lg drivers, that his were old.
I noticed I've found a few variations of the driver. Any idea of link to the most current one?
finally rooted
Tekone said:
Maybe you should try this method. Restore to ZVE and rootz it with Lg one click v1.2. Once you confirmed it's rooted, then adb sideload on stock recovery to upgrade to ZVG. When you upgraded to zvg, try the Lg one click root v1.2 again Usually, that Lg One click root v1.2 will stuck on and take awhile, but it did it's job. Also to change the port number after used the LgFlashtool. Alot time, the port 41 don't work with Lg one click root.
Click to expand...
Click to collapse
This worked flawlessly for me. However once i rerooted after sideload. When the script ask you to put the phone inn download mode.. I saw the su script push but the machine appeared to stop working. I left it connected and waited 25 minutes to make sure all was good. Then i pressed and power button and held it down until the phone reset. The script showed complete and the phone booted all the way through. It did take about 10 minutes to boot, then super user was installed and i was rooted.
I want to flash a custom rom but unable to install recovery because I'm on Android 6.0 and have no root.
Tried to root with 1 click but realized later that it doesn't work with 6.0
So now I'm following a procedure to downgrade to Android 5 but unable to get into download.
When I press volume up and plug in the phone it shows me a screen with a white phone and yellow triangle like this one (https://images-na.ssl-images-amazon.com/images/I/61JPlI0IYWL._SL256_.jpg).
Also when I try to do it through "adb reboot download" the phone just reboots and goes back to OS.
What are my options here?
Thank you in advance.
pashunka said:
I want to flash a custom rom but unable to install recovery because I'm on Android 6.0 and have no root.
Tried to root with 1 click but realized later that it doesn't work with 6.0
So now I'm following a procedure to downgrade to Android 5 but unable to get into download.
When I press volume up and plug in the phone it shows me a screen with a white phone and yellow triangle like this one (https://images-na.ssl-images-amazon.com/images/I/61JPlI0IYWL._SL256_.jpg).
Also when I try to do it through "adb reboot download" the phone just reboots and goes back to OS.
What are my options here?
Thank you in advance.
Click to expand...
Click to collapse
First of all could you please tell me what LG G3 Model are you?(example: D855)and also what "V" (version) of Marshmallow (example:v30c).
They are needed to proceed at downgrading or even rooting immediately without downgrading.(KingRoot is the one that is working well)
Sotiris02 said:
First of all could you please tell me what LG G3 Model are you?(example: D855)and also what "V" (version) of Marshmallow (example:v30c).
They are needed to proceed at downgrading or even rooting immediately without downgrading.(KingRoot is the one that is working well)
Click to expand...
Click to collapse
Hey
Thanks for quick reply.
It's D852
Software verion: D85230d
Android 6.0
Kernel 3.4.0
I hope this is what you need
pashunka said:
Hey
Thanks for quick reply.
It's D852
Software verion: D85230d
Android 6.0
Kernel 3.4.0
I hope this is what you need
Click to expand...
Click to collapse
Did you try installing "King Root"( NOT "Kingo Root"!)to your Device?
If you've downloaded king root and it didn't give a positive answer then downgrade will be required to Root.
Downgrading Guide
Not necessary
Before starting you may need to backup your photos,etc.
Go to Settings then "Backup and Reset" then you will see "LG Backup" click on it and make the backup.After all these steps move your backup file to your SD Card or to your PC.(Go to File Explorer then to the folder "LG backups")
So let's go on..!
Go here and select the one of them(they are the same) But if you already have a kdz file then bypass his
http://storagecow.eu/index.php?dir=Xda/LG+G3/Stock/Canada+D852/MM+6.0/
Then go over here
http://forum.xda-developers.com/showthread.php?t=2785089
And scroll down to "How to flash ROM kdz method"
Enable USB debugging
https://www.recovery-android.com/enable-usb-debugging-on-android.html#part1
Connect your phone to your PC
Download LG drivers(Not Verizon one's!)
Download Lguptool, unzip it,open the folder and inside of it where all the lguptool files are located move the kdz file that you downloaded.
Open lguptool with admin prompt!
Select type CMDA and phone mode DIAG
Select the kdz file and click "CSE Flash"
Then click "start"
A menu will appear,select language and click "Ok"
After all these steps you will need to wait till the phone boots.
Then you will be able to root your phone(King root) and flash TWRP and ROMs!
If you also want a guide on how to get SuperSU after getting Root access from King Root,then just tell me and I'll reply as fast as i can.
Greetings and Good luck!
Thank you! I will try this right now.
But this KBZ file is for MM no? Wouldn't I need one for Lollipop?
pashunka said:
Thank you! I will try this right now.
But this KBZ file is for MM no? Wouldn't I need one for Lollipop?
Click to expand...
Click to collapse
It's Marshmallow one.Because "v30b" of marshmallow is Rootable.
Sotiris02 said:
It's Marshmallow one.Because "v30b" of marshmallow is Rootable.
Click to expand...
Click to collapse
OK that makes sense.
I tried the KingRoot but no luck, so will try the second method.
I'm having issues with windows recognizing my phone... says "usb device descriptor request failed". I tried installing/reinstalling LG drivers, still have issues. Funny thing is it worked not too long ago... Same happens on another Win10 machine.
Once I figure it out I will try your 2nd method.
Thanks a lot!
Sotiris02 said:
It's Marshmallow one.Because "v30b" of marshmallow is Rootable.
Click to expand...
Click to collapse
Looks like I still have issues with USB. I finally got it to recognize the device but when LGUP reboots the phone it again says "device not recognized".... no clue what the problem with USB is...
pashunka said:
Looks like I still have issues with USB. I finally got it to recognize the device but when LGUP reboots the phone it again says "device not recognized".... no clue what the problem with USB is...
Click to expand...
Click to collapse
The phone boots or not?
Windows 10 have always been problematic...(program error's etc etc.)That's why i stick on Windows 7 ultimate
Don't you have a "Internet cafe" or a place where you can use a PC nearby(that hasWindows 7.)
Sotiris02 said:
The phone boots or not?
Windows 10 have always been problematic...(program error's etc etc.)That's why i stick on Windows 7 ultimate
Don't you have a "Internet cafe" or a place where you can use a PC nearby(that hasWindows 7.)
Click to expand...
Click to collapse
Yeah the phone works fine. It is Windows 10...
I might install W7 quickly to try it...
Sotiris02 said:
It's Marshmallow one.Because "v30b" of marshmallow is Rootable.
Click to expand...
Click to collapse
So I finally made it work, there was a problem with USB port on the phone.
Now how do I reboot to recovery?
I rooted with KingRoot and installed SuperSU from play market and TWRP recovery from the app.
When I reboot it doesn't go to recovery, I assume because KingRoot gives temp root? I downloaded reboot app to go to recovery but when it reboots it just flashed the LED light.
pashunka said:
So I finally made it work, there was a problem with USB port on the phone.
Now how do I reboot to recovery?
I rooted with KingRoot and installed SuperSU from play market and TWRP recovery from the app.
When I reboot it doesn't go to recovery, I assume because KingRoot gives temp root? I downloaded reboot app to go to recovery but when it reboots it just flashed the LED light.
Click to expand...
Click to collapse
FYI,
I tried this so far with no luck:
1) Tried this script. It removed KingRoot and at the end when it installs SuperSU it fails to update binaries. Tried this multiple times
2) Installed Super-Sume app but it just sits and does nothing. Tried different versions.
3) I read that there is AutoRec for D852 but the link does not work and I can't find a copy (https://forum.xda-developers.com/lg-g3/general/apk-flash-twrp-autorec-thanks-to-t3081396)
Do I even need to install SuperSU? I just want to flash a different ROM but cannot get into recovery because Kingroot is temporary.
So I gave up on KingRoot.
Just downgraded with LGUP using old .TOT Lollipop file, rooted and installed custom ROM.
Hello,
i dropped my phone last night and at first boot phone clock changed and i could not connect wifi. i tried to connect wifi today but it did not worked. Thats why i opened hidden menu by using *#546368#*855# test my phone if there is a hardware problem or not. i clicked first option then second option my phone got reset but i got Secure booting error after that and it stuck. Then i opened twrp by using factory data reset option. i got backup of my data from twrp menu.
What should i do now?
Notes:
- i use twrp + android 6.0 rooted firmware
- i dont know if can can install apk since i cant open android system
- i dont want to install stock rom by a pc because i think i will lose all info on phone and ont be able to get them back without twrp.
juba08 said:
Hello,
i dropped my phone last night and at first boot phone clock changed and i could not connect wifi. i tried to connect wifi today but it did not worked. Thats why i opened hidden menu by using *#546368#*855# test my phone if there is a hardware problem or not. i clicked first option then second option my phone got reset but i got Secure booting error after that and it stuck. Then i opened twrp by using factory data reset option. i got backup of my data from twrp menu.
What should i do now?
Notes:
- i use twrp + android 6.0 rooted firmware
- i dont know if can can install apk since i cant open android system
- i dont want to install stock rom by a pc because i think i will lose all info on phone and ont be able to get them back without twrp.
Click to expand...
Click to collapse
Hello,
You need to install Mr.Bump (click on it to download it) and move it to your Phone (Go to TWRP,connect your phone with your PC,move the file to your phone)Then click install and select "Mr.Bump.zip" file.
Greetings.
thanks you but i bricked my phone last night now it does not even open or charge. Thats i have done so far:
i used auto rec on my lg g3 d855 phone. https://forum.xda-developers.com/lg-g3/development/stock-d855-30b-images-kdz-flashables-t3282012 i had stock lg 6.0 30b firmware provided in this topic. it said succsfull and after the reset phone did not open and it does not respod to any button also dont get charge there is just black screen. is there there any way yo fix this?
do you think something like this topic help this issue?
https://forum.xda-developers.com/verizon-lg-g3/general/how-to-hardbrick-guide-using-test-t3276928
juba08 said:
thanks you but i bricked my phone last night now it does not even open or charge. Thats i have done so far:
i used auto rec on my lg g3 d855 phone. https://forum.xda-developers.com/lg-g3/development/stock-d855-30b-images-kdz-flashables-t3282012 i had stock lg 6.0 30b firmware provided in this topic. it said succsfull and after the reset phone did not open and it does not respod to any button also dont get charge there is just black screen. is there there any way yo fix this?
do you think something like this topic help this issue?
https://forum.xda-developers.com/verizon-lg-g3/general/how-to-hardbrick-guide-using-test-t3276928
Click to expand...
Click to collapse
It would be better not to flash those kdz files.
You could have asked here before proceeding,but it doesn't matter now.
For the topic that you sent,I'm not sure that it will work.
So,can enter in Download mode (Click on it to see how to enter)
If you can,please reply.
Sotiris02 said:
It would be better not to flash those kdz files.
You could have asked here before proceeding,but it doesn't matter now.
For the topic that you sent,I'm not sure that it will work.
So,can enter in Download mode (Click on it to see how to enter)
If you can,please reply.
Click to expand...
Click to collapse
i have done everything on that topic i went ok until last steps but at last i still got black screen and cant enter download mode or boot. but pc recognizes the phone as lge androidnet usb now in device manager. it was Qualcomm 9008 at start.
juba08 said:
i have done everything on that topic i went ok until last steps but at last i still got black screen and cant enter download mode or boot. but pc recognizes the phone as lge androidnet usb now in device manager. it was Qualcomm 9008 at start.
Click to expand...
Click to collapse
Hmm Try this guide Unbrick guide (it's officially for D855)
thanks it worked in second time now i can enter download mode i am flashing with lg flash tool. the problem is i could not install twrp before. i tried 5 roms + autorec, twrp manager and twrp offical app. and all resulted failing to open clock work mode. now i will try with D85530B_00_1217_32G.kdz
i have twrp backup in my sd card that why i am trying to boot into twrp for more than 24 hours. i hope i can do this. i winn never use eutorec i will use offical twrp app next time.
i can open android but i cant open twrp i got error boot vefication failed. i can use phone like that but i want to get my backup. if i cant i will have to install apps one by one and i will also lose some files, contacts, data etc.