I received my moto 360 in the mail. I tried to turn it on, no good. I put it on the charger. A soon as I put in on the charger it gives a quick vibrate and flashes the moto M for a half a second. It does this over and over with brief periods sometimes, but most of the time it is continues. I let it sit and charge and it gets warm as it charges, but when I pick it up, it never turns on. I held the power button for a minute and it never turns on. Does anyone have any ideas or is it back to the store with it?
wizard62777 said:
I received my moto 360 in the mail. I tried to turn it on, no good. I put it on the charger. A soon as I put in on the charger it gives a quick vibrate and flashes the moto M for a half a second. It does this over and over with brief periods sometimes, but most of the time it is continues. I let it sit and charge and it gets warm as it charges, but when I pick it up, it never turns on. I held the power button for a minute and it never turns on. Does anyone have any ideas or is it back to the store with it?
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I would contact Motorola 360 support (they have a dedicated number for it). They were very friendly and quick in my experience. :good:
Related
I got my watch today and went to charge it for the first time and it'll get to 10% and then it starts to discharge pretty rapidly. Anyone else have this issue or will it correct itself over night or something?
Another thing I've noticed is the moto360 gets a little hot when it starts discharging, maybe that's why?
sevron said:
I got my watch today and went to charge it for the first time and it'll get to 10% and then it starts to discharge pretty rapidly. Anyone else have this issue or will it correct itself over night or something?
Another thing I've noticed is the moto360 gets a little hot when it starts discharging, maybe that's why?
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Charge up first and THEN update to new OTA. Then your battery will improve a little each day.
http://forum.xda-developers.com/moto-360/general/fix-moto-360-set-problem-charging-t2870638
I've already done the OTA. It started the download as soon as I turned it on basically.
sevron said:
I've already done the OTA. It started the download as soon as I turned it on basically.
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What's your build number right now?
The latest should be 4.4W.1.
What you can try is to reset the watch, maybe that helps. That shouldn't cause that much damage as you probably don't have any data on the watch itself anyway.
Hard to reset it when you can't get it to turn on. It doesn't even show the charge indicator now. Just the backlight turning off and going dim
That doesn't sound right at all. Try a different charge cord with your dock. Mine started the update download as soon as it linked to my phone, after that it HAD to be charged to at least 80% before starting the actual update. After that it will charge from 10% to 60% in about 25mins or less.
Sent from my LG-LS995 using Tapatalk
It's been sitting on the charger now for ~4-5 hours since I started this thread. I took it off about 5mins ago to test it, it powers on and nothing. It acts like it wants to come on, but nothing happens. Just the backlight, then it dims and soon goes off. The charging white light has been lit while it was on the charger the whole time. And it won't even display the blue circle with the time while on the charger.
When I took it out of the box earlier this afternoon it came on, paired it and started downloading the update then shut off saying to charge it. I placed it on the charger and the blue circle ring appeared. It hit 10% and started draining 2% a second and shut off. It hasn't shown the charging screen again after that. Just lights up the black screen and goes off, that's it.
So one thing I noticed, I power the watch completely off. No backlight on at all and place it on the charger. After a few seconds it turns on, black screen just backlight turns on, and vibrates really quick. Then after a couple seconds it vibrates again, but longer than it does when just powering the unit on and then the screen dims.
Watch has set on the charger for about 4 hours now, and I haven't had a vibrate or screen turn on at all. The charger light on the charging unit turns on, but nothing from the watch at all. Anyone have any suggestions? I'm about to call moto and get it sorted through a probable replacement. Sort of annoyed that the QC is this bad.
Just a couple of quick questions:
(1) I know you said DOA, but I just wanted to clarify that is has never worked, or worked for a little while, then didn't work?
(2) When mine arrived, it had 37% charge and for some reason it didn't charge the first time I plugged the charger in. The light came on, but it wouldn't charge. Strangely enough, I unplugged it from the wall and plugged it back in and then it started charging. I'm not sure why, but just in case you haven't tried that yet, I would try that. I may even have used a different plug.
Make sure it is fully seated in the charger. Is there any warmth on the back of the watch when you remove it from the charger?
Steve-x said:
Make sure it is fully seated in the charger. Is there any warmth on the back of the watch when you remove it from the charger?
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There is. With the stock charger, it is warm to the touch and the feeling fades with time off the charger.
vansmack said:
Just a couple of quick questions:
(1) I know you said DOA, but I just wanted to clarify that is has never worked, or worked for a little while, then didn't work?
(2) When mine arrived, it had 37% charge and for some reason it didn't charge the first time I plugged the charger in. The light came on, but it wouldn't charge. Strangely enough, I unplugged it from the wall and plugged it back in and then it started charging. I'm not sure why, but just in case you haven't tried that yet, I would try that. I may even have used a different plug.
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As in DOA, meaning I took it out of the box and attempted to power it on with no vibration, screen lighting or any other form of feedback to indicate it was on. I have tried it with both the stock charger and a charger I use with my M8 that has a higher amp output.
Mine was the same way, totally dead out of the box. But after sitting in the charger for 20 minutes it finally turned itself on and so far seems fine. Maybe yours was just too dead to recover from.
I actually thought mine was DOA as well. Even left it charging overnight with no signs of life. It turns out that I was not pressing the power button hard enough. Once I REALLY pressed the button in for 3+ seconds, it powered right up! Haven't had that issue since then, and the power button now seems to register normal presses just fine.
giant420 said:
I actually thought mine was DOA as well. Even left it charging overnight with no signs of life. It turns out that I was not pressing the power button hard enough. Once I REALLY pressed the button in for 3+ seconds, it powered right up! Haven't had that issue since then, and the power button now seems to register normal presses just fine.
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I just tried this as well, and had no luck. I think I will call Moto tonight and get this resolved once and for all.
On the one I bought this morning I thought it was DOA until I peeled the plastic circle off the back and placed it on the charger. Did you take the plastic off?
aygriffith said:
On the one I bought this morning I thought it was DOA until I peeled the plastic circle off the back and placed it on the charger. Did you take the plastic off?
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That I did. Called Motorola support and they will be sending me a new one. Will see if the condition changes before the new one gets here though. It's still sitting on the charger and still getting warm to the touch.
CMNDR said:
That I did. Called Motorola support and they will be sending me a new one. Will see if the condition changes before the new one gets here though. It's still sitting on the charger and still getting warm to the touch.
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Just to give some final closure for anyone in the future, I recieved the replacement today, and it works just as intended. I think the issue with my other one was that the power switch itself was faulty, as this watch has a much more noticeable firm 'click' when I press it (The other one just sort of softly clicked.) Replacement was sent overnight, and arrived working out of the box. With that said, and after customer service messing up not just the email address, but also my name, I would say that Motorola's support is quite shoddy at best. I just hope they actually reverse the charge on my account for the replacement watch.
I just want to add to this thread, this is exactly the issue I'm seeing with my brand new Moto 360. Just purchased from Best Buy. Took it out of the box, held the power button (as the instructions say) and nothing. I plugged the charger in, unplugged, replugged, etc, no dice. The light on the charger lights up and the watch gets warm. I've let it charge for over an hour, and still have yet to see anything on the screen. The button "clicks" when I press it as opposed to the OP's issue. I guess I'll just take it back and exchange it, just hope this is not the norm with this device.
Hi,
I bought the moto 360 in about a month and a half ago.
Yesterday I charged my watch to 100% and wear it on me(as I do every day) suddenly my phone alerts that the watch is disconnected I'm looking at the watch and it turned off! I was trying to recharge it and turn it on but with no success!
Does someone knows what to do?
by the way, I have never used my moto near water, it never got hit and basically it's in new condition.
thanks!
Happened to me as well
it refuses to come on no matter how long i hold the power button .. please help
ohis009 said:
it refuses to come on no matter how long i hold the power button .. please help
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Try and put on charge and at the same time hold down the power button until it vibrates keep trying..
Similar thing happened with me today. I have been using the watch since Oct and today it was almost fully charged in the morning and then randomly a few hours later the battery had drained and was at 8%. This is the first time this has ever happened. Usually the battery uses between 4-6% per hour.
WHATS GOING ON??
jutley said:
Try and put on charge and at the same time hold down the power button until it vibrates keep trying..
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Same exact issue happened to me, put it on the charger and now it won't turn on. Tried holding the button to turn it on, left it on the charger overnight and still nothing
Try leaving it alone...
It must be on a deep sleep mode or something, leave it alone until the battery dies for like, a day or two.
Try recharging it then.
i need replacement screen
Hi, i went under the shower by accident with my moto 360 on , and now the screen is f*cked up.
the watch boots up, but the screen is just dead.
If you cant get a replacement or repair it yourself, could you please send me a message, than you can send your watch to me, and i can give u some money for the effort,
if you are intrested please leave me a message:fingers-crossed:
Hi guys,
I have an HTC One X+ 64GB.
My phone is kinda dead. It used to randomly switch off since the last month or so, irrespective of whether the phone was heated or no. My phone had fallen down once in-between about a fortnight ago. Even after the fall, the phone worked perfectly fine. Then on sunday, i don’t know why i downloaded the flipkart app. The phone felt slow after that, so i thought I'd uninstall it during the day but i got busy with other things and i didn’t do it. Later during the day, the phone would switch off once disconnected from the charger but it would remain powered up and functional so long as it was connected to the charger. Same was the case yesterday i.e. monday.
But last night, i.e., tuesday, before going to bed, i wanted to make sure the alarm would ring. So i set it for 2 mins later. it didn’t ring. when i connected the charger and tried switching on the phone, it just wouldn’t.
So now, it just switches on for a couple of seconds till the quietly brilliant logo screen and then switches off as soon as it reaches the home screen…battery is showing to hold a good charge. phone is not heated up either.
I tried the power button and volume down keys but before making a selection, the phone switches off. Sometimes it shows the message that battery too low to flash??
Would really appreciate some help. I don't know whether this is some internal screen connection problem or whether i need to get the factory reset done and all will be okay.
Thanks in advance!!
It died one day after not charging it before school then when i put it on the charger it only shows the little white led on the charger and thats it. no other signs of life.
keep hold of the power button until something happens while on charge, may take a few mins