Cannot restore data service after upgrade - G3 Q&A, Help & Troubleshooting

Been running Jasmine6 for a bit now and really enjoyed it. No issues.
As I was looking to free up some space, I mistakenly restored my 10b backup and that's where my hell began.
I can no longer access the web from my phone. I've KDZ'd back to 10b, rooted, upgraded to several versions of Jasmine7, SD, I've even gone from 10b to 12b to 23C.
None of thse optons have restored my access to web. I've manually input the correct APN settings each time, but I get no traffic arrows when I do.
I'm using NET10 on my VS985 and have been using this with no issues since I got the phone almost a year ago.
Now I'm really stuck. I've tried upgrading modem/kernel. I've tried the Jasmine7/SD kernel combo, back to stock, nothing helps.
It's been a week of diligent searches. I also know there's a thread about this exact issue, but the thread is more how to avoid it, not what to do if you went gun-jumping. All this began when I installed Jasmine 7 (after proper wipe, etc)
Any help would be greatly appreciated. It's been quite the arduous task
drapeto

Try reflash with .tot method, kdzs doesn't flash all partitions ...

Tot 10b. Issue remains. Put correct APN. "Network status: disconnected"
Thanks for the suggestion though. Please keep theories coming

tholyir said:
Try reflash with .tot method, kdzs doesn't flash all partitions ...
Click to expand...
Click to collapse
Could it be baseband? I'm getting cellular service. Just lacking data provisioning

did you update PRL?

Related

[Q] [VERIZON] Repaired IMEI, Updated with OTA, Phone keeps roaming...

Really not sure what to do here, and I'm starting to get very frustrated, especially since I know exactly what the issue is and I can't find a solution... So here is everything I did up to this point in detail. I wanted to go back to stock for a while, but I remembered not being able to update at all last time I tried this. I used the LG Flash Tool to go back to 10b (I think? Earliest firmware out there) It started when my phone would tell me that "My Device was not registered yet" in the System Update settings. I did some Googling and found out it was because my IMEI number was blanked out (All zeroes), and I found a tutorial that was for the G2, but worked for the G3, to repair the IMEI. I first rooted with the LG One Click Root Tool when I got to Lollipop, used the IMEI that was under my battery, converted it to HEX and injected it into my phone with RF_NV_Manager, which was installed with QPST by Quallcom. After doing this, my IMEI was fixed, it matched the same IMEI that was under the battery on my phone, though I never texted or called anyone from there so I never noticed anything strange. I was able to update to the latest official Lollipop firmware, but then my phone started telling me I left the home network. Thinking it was just a glitch or something, because I had roaming issues before on stock, I switched to a custom ROM since that fixed it last time before I even knew that IMEI's existed. That didn't fix it at all. I was on LiquidSmooth Alpha and my phone will still go to roaming, and the way I would fix it was to piss around with the mobile network settings and change them back, then I would get 4G LTE for a few minutes, but I would NEVER be able to call or text. Since it was a discontinued ROM, I thought I just got unlucky, so I went to an official Nightly for CM12.1. At the moment I have LTE but no calling or texting... Then I found out that these issues tend to occur after IMEI fixes, so what do I do? Can anyone point me to a proper tutorial on how to fix this? After looking, I ended up downloading and installing something called EFS Professional 2.1 but now I'm even more confused...
EDIT: I tried going into ADB and inputting "adb reboot nvrestore" but that didn't fix it... The site said it's based on a backup that was automatically created when the phone was first built but that was on a completely different forum for a different phone. Going to try to flash back to stock KitKat.
EDIT: Alrighty! I'm getting somewhere! I flashed back to 10B with the Upgrade DL option, before I used Board DL. I can call and text now, as well as LTE, and OTA updates work, but I'm just going to root and go straight to the Nightly CM12.1 that I wanted to go to in the first place.
EDIT3: That seems to have done the trick. For people who have had issues with roaming after IMEI repairs, try flashing your stock TOT with the Upgrade DL option, then root and install your preferred ROM.

[Q] Preferred network mode won't stay on GSM/WCDMA/LTE on Lollipop 20e

Every time I change my network mode to GSM/WCDMA/LTE (Auto) it goes back to GSM/WCDMA (Auto) after an hour or two. I can get LTE in my area and I do after changing the network mode setting manually, but after an hour or two my phone goes back to GSM/WCDMA and I loose LTE. I've tried going into the test menu and choosing my preferred network mode but it won't stay. My build.prop file has not been edited. I don't have the LTEconfigs.apk to delete.
Any ideas on what to do?
edit: I restored system partition from a backup. I'm fine now.
Have you at any point downgraded to KK from LP, then upgraded again back to LP? Because the same thing happened to me after downgrading, and then upgrading again.
redduc900 said:
Have you at any point downgraded to KK from LP, then upgraded again back to LP? Because the same thing happened to me after downgrading, and then upgrading again.
Click to expand...
Click to collapse
No, I never downgraded. I went from 10m to 10r to 20b to 20e, each time doing a complete system flash.
i have the exactly same problem except i am currently on 20g. I even reflashed the stock rom again and it still returns to GSM/WCDMA after reboot or idling for 1-2 hours. I changed the setting under the hidden menu as well and still didn't work.
any help is greatly appreciated.
This is a baffling problem. I have heard that both the cause and the cure is flashing back to KK and then back to LP. Among a multitude of other solutions with no real common thread. Having said that the one that makes the most sense is restoring your EFS backup, if you have one. For me I didn't have one.
Here is my experience, I wish I could say what was the real fix.
Started out at 10r and flashed CM12 as soon as I got the phone last Jan. About 6 months ago I had the common prob of the exclamation mark on my signal and no data. Used the LTE toggle to fix and lived like that for 6 months. Back in the fall I decided to go back to stock to see if it would fix. Flashed a stock zip of 20e. At 1st this was a disaster, I had no data and incidentally no APN. Oh by the way I have a TMO GS on at&t. Even after creating an APN no luck. I happened to have a live TMO SIM so I did a factory reset with the TMO SIM installed during 1st boot. This SIM is a prepaid w/o data, but it did attach to LTE. I then created an at&t APN swapped SIMs and LTE data worked. But now I had the problem of LTE not sticking. Usually dropped after a power cycle or going off WiFi, the later was not 100% reproducible, the former was. From a data standpoint I was better off as I no longer got the exclamation mark and no data. But OMG stock LG sux!
So along comes CM13. I see one guy that still had to do the LTE toggle, I figure not worth jumping in. But couldn't resit the pull of sticky Marshmallow and CM nighties. So I rooted and installed CM13. Amazingly I no longer have any data or LTE issues. Again, I wish I could give a clear path to fix. But maybe others can pull from my experience.
Good luck and if you get it working back up your EFS! Can be easily done via TWRP.

D850 cant connect to GSM. stuck at "No Service"

We had a few hours network outage due to security reasons. But my G3 didnt recover when the outage was over and is still stuck at "no Service" even after several reboots, clean flash of cloudy and restoration to stock using nandroid. It was working just fine a night before. I have tried restoring Stock from nandroid but still no luck. I have tried different SIM cards too but still no connectivity.
*#06# shows proper IMEI number.
Any clue what might be wrong and how to go about fixing it ?
salimbaba said:
We had a few hours network outage due to security reasons. But my G3 didnt recover when the outage was over and is still stuck at "no Service" even after several reboots, clean flash of cloudy and restoration to stock using nandroid. It was working just fine a night before. I have tried restoring Stock from nandroid but still no luck. I have tried different SIM cards too but still no connectivity.
*#06# shows proper IMEI number.
Any clue what might be wrong and how to go about fixing it ?
Click to expand...
Click to collapse
Update ::
OK So I looked around. my IMEI is correct. my wifi and bluetooth mac addresses are ok. but my baseband is shown as unknown. So i flashed a modem from here for v10D D850 and now I am not getting "No service" but still not getting any network
My suggestion is flash stock Rom with kdz or tot method. Look under general section and return completely stock.
Sent from my LG-D855 using Tapatalk
ceza1380 said:
My suggestion is flash stock Rom with kdz or tot method. Look under general section and return completely stock.
Sent from my LG-D855 using Tapatalk
Click to expand...
Click to collapse
OK so I am back to stock using TOT method. I have my IMEI, baseband and MAC addresses intact. Now it doesn't say No service rather it keeps on searching for signal and catches some from time to time but loses it again in a jiffy. Sim Toolkit is working fine so I assume SIM jacket isn't the trouble maker here.
search for signals :::: get a lock on :::: lose the signal :::: repeat
Any clues ?
Turn on airplane mode on and off. Factory reset your device from settings menu. It's a weird problem. It must be fixed after tot method.
Sent from my LG-D855 using Tapatalk
Are you using it on At&t? Maybe sim gone bad or imei blacklisted by accident.
Which ATT APN are you currently using?
I'm actually having this exact problem to right now, I flashed back to stock and I still receive no data. I've tried nextgenphone APN and the PTA APN, I also checked my IMEI and it's fine to.
Edit:
I'm using an AT&T LG D850
When I put the sim card into my Moto G, it picks up 3G and works.
Juex said:
I'm actually having this exact problem to right now, I flashed back to stock and I still receive no data. I've tried nextgenphone APN and the PTA APN, I also checked my IMEI and it's fine to.
Edit:
I'm using an AT&T LG D850
When I put the sim card into my Moto G, it picks up 3G and works.
Click to expand...
Click to collapse
Ok so after having my go at the phone i had it given for repairs. The guy said he has replaced antenna multiplexer ic which has solved the problem.
I am experiencing the exact same issue but with a D855.
I decided to go from stock to CM12.1. This didn't end up working. Stuck on Bootloop. I also tried Xenon HD and had the same issue. So I came back to stock. Now having this issue.
What I did was flash from 5.0 to 4.4 so that I could root. I was unable to on 5.0.
Then I rooted using LG One click Root.
Then I flashed the latest TWRP
Then I did a full clean in TWRP and flashed CM & GAPPS (same with Xenon)
When this didn't work, I flashed to stock using LG FLash tool.
I tried both the KDZ and TOT methods numerous times, also tried to re-flash CM & Xenon and had the same issues.
I also tried flashing stock 4.4 and 5.0 roms and still the same.
I have also done multiple factory resets after flashing.
If anyone out there has solved this issue without sending their phone away, please advise as I am at my wits end and without a working phone.
Thanks
salimbaba said:
Ok so after having my go at the phone i had it given for repairs. The guy said he has replaced antenna multiplexer ic which has solved the problem.
Click to expand...
Click to collapse
I think im going to have to do this also. Can you tell me the name of the repair shop you used? and about how much this repair cost you?
Thanks
godsreel said:
I think im going to have to do this also. Can you tell me the name of the repair shop you used? and about how much this repair cost you?
Thanks
Click to expand...
Click to collapse
Got it repaired from Singapore Plaza Rawalpindi for 3k. Shop name was X-cell

Keep losing data connection and apn setting access

I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Click to expand...
Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.

(D852)Cannot connect to cellular network.

hello,
I have installed a custom rom onto my lg g3 d852 model. But after many failed attempts to correct it, my phone will not stay conected to my mobile network. My phone is now running MM 6.0 on the koodo network. I believe that this problem may have started because of a setting I may have changed in the hidden menu.
Ive tried:
-downgrading back to LP
-Switching sim cards
-updating firmware
-checked the imei (still says its there)
Any help is greatly appreciated.
EDIT: I have found a temporary solution. I switched to HSPA only in network options, this got my phone connected back to the network at least for now. I would like to have access to all frequencies. Any suggestions?
Bump...
Which custom ROM did you install, and does the problem persist after a factory reset? If it's merely a setting you changed the restet will put it back to default. If it's a modem setting you changed in the hidden menu, a clean flash of the ROM will get you back to where you started.
hexavoodoomal said:
Which custom ROM did you install, and does the problem persist after a factory reset? If it's merely a setting you changed the restet will put it back to default. If it's a modem setting you changed in the hidden menu, a clean flash of the ROM will get you back to where you started.
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I made a mistake, the rom is a stock rom MM of Koodo/Telus provider that I downloaded off of xda... I can link to the rom if necessary. I have factory reset several times and tried Fulmics LP and MM and this version I'm currently using getting the same results.
If I were in your shoes, I'd do one of two things. First, I'd try the nand back I made when I got the phone, before I'd flashed anything. If you don't have a good back up, one that includes the efs, modem and bootloader, then you need to revert to stock using the factory kdz image. There's a tutorial here http://forum.xda-developers.com/showthread.php?t=2785089
I shall give this tutorial a try. Thanks.

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