Related
Sprint Galaxy Nexus
4.2.1
Not rooted
I performed a factory reset on my phone yesterday due to it bogging down and being rather slow. I never did a reset after getting the 4.2.1 update so I figured it was a good time. I woke up this morning, putzed around the house, and setup Tasker again. I laid my phone down for ten minutes while I got ready for work. Whenever I tried to wake my phone and nothing happened. I tried a few more times and the screen would not wake up. I pulled the battery, hard reset, reinserted battery and the phone wouldn't turn on. Then, I wiped the contact terminals (on the battery and the phone) and reinserted the battery and the phone booted up. However, since then I have had some major problems.
1. Power button does not always work properly. I have to press it several times to sleep or wake the phone. (Okay, not major, just inconvenient and probably unrelated to the issues below)
2. No data connection whatsoever.
3. In the data usage menu, there is no longer a data toggle switch.
4. Under the Network Mode option, LTE/CDMA produces absolutely no cell signal whatsoever. I have to switch to CDMA only. (WiFi works fine)
5. Toggling airplane mode, as some have suggested, does not cause the phone to connect to mobile data. Another factory reset did not restore mobile data. Rebooting did not restore mobile data.
6. All of these problems are true before and after factory reset. No new problems were created and nothing was exacerbated as a result of performing a factory reset.
I've been from one end of the internet to another looking for solutions to this problem and I have found that many are having a similar issue but toggling airplane mode or rebooting fixes it. Not the case for me. Most also seem to be having this problem after rooting. Again, not the case for me.
Any suggestions? I would prefer to not return the phone. Purchased from Radioshack and the 30-day warranty has expired. This is my second gnex already, as the first one's charging port broke. It took over a week to get this one from another store which graciously shipped it in to my store. There's also the issue of being broke and not really being able to afford another $30 activation fee on top of the deductible for a new phone.
Why not try reflashing the stock image and updating again to 4.2.1?
Beauenheim said:
Why not try reflashing the stock image and updating again to 4.2.1?
Click to expand...
Click to collapse
Wouldn't I have to root first?
nburns1825 said:
Wouldn't I have to root first?
Click to expand...
Click to collapse
Not at all. You'd use Odin . Myself I have very spotty sprint signal in my home. Spoke to a corporate executive and they mailed me an AirRave free . Never have less then full bars 3g all around home. You should a- flash to stock using Odin following posts in sprint sextjon . b - call up and try to get an airavana.
Sent from my Galaxy Nexus using Tapatalk 2
n0ve said:
Not at all. You'd use Odin . Myself I have very spotty sprint signal in my home. Spoke to a corporate executive and they mailed me an AirRave free . Never have less then full bars 3g all around home. You should a- flash to stock using Odin following posts in sprint sextjon . b - call up and try to get an airavana.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Excellent. I will give it a shot at some point today or tomorrow and then let you know how it worked out. Thanks!
So, I restored the phone to stock. Signal is still non-existent on LTE/CDMA mode. Cannot perform Profile or PRL updates. Still no mobile data. I'm guessing hardware failure?
Also, on setup it asks for a SIM card. And at the bottom of the drop-down menu, it says "No SIM card|Sprint" or "No SIM card|No Service" depending on if I am in CDMA or LTE/CDMA.
Also, in the Status menu:
My phone number
Unknown
MIN
Unknown
PRL Version
Unknown
ICCID
Unknown
Seems a little odd to me.
Attempted fully rooting and flashing radios. No luck there either. It's also not wanting to update. Tells me my phone is up-to-date (connected via WiFi). Downloading Cyanogen now to see if it will work in the morning.
And while attempting to flash a new ROM, got the famous "can't copy anything to the device ever, under any circumstances" error.
Update: Got CM10 installed. Still "No SIM" error, no 3G, no data, no LTE. Found some more information on this No SIM error. Apparently a few others have had this same problem and in the end had to get a new phone.
Anyone know anything?
You should a- flash to stock using Odin following posts in sprint sextjon
I've been back to stock twice now. The first thing I did was flash to stock. Then I played around a bit and now I'm back to stock again.
Is there a difference between using Odin and Nexus Root Toolkit to return to stock?
Bump
Wow, one day and my thread is buried!
After battling for about a day, I got updated to JB 4.2.1, I can do profile and PRL updates again, but there is still no 3G/mobile data, and I still have zero bars on LTE/CDMA and have to use just CDMA. I am currently stock but the bootloader is unlocked, no root.
If anyone has heard any solution, please help. Also, if there's a difference between flashing to stock with Odin vs NRT, please say so.
nburns1825 said:
Wow, one day and my thread is buried!
After battling for about a day, I got updated to JB 4.2.1, I can do profile and PRL updates again, but there is still no 3G/mobile data, and I still have zero bars on LTE/CDMA and have to use just CDMA. I am currently stock but the bootloader is unlocked, no root.
If anyone has heard any solution, please help. Also, if there's a difference between flashing to stock with Odin vs NRT, please say so.
Click to expand...
Click to collapse
Try fastboot flashing your LTE and CDMA radios again. As far as I know, fastboot commands do NOT require root. I had a similar issue.
Edit: link to post with directions http://forum.xda-developers.com/showthread.php?p=39446679
Sent from my R2-D2 unit on the far side of the moon
Indeed, fastboot does not require root. I've flashed my radios several times now in various different ways. I even flashed different versions. I attempted again but with no luck. I have normal service when using CDMA but nothing on LTE/CDMA. Still no data, still "No SIM card" error.
Pretty sure I'll have to get it replaced. I've gone from stock JB back to stock ICS, rooted, CM10, back to stock ICS, rooted, back to stock JB unrooted, and flashed three different radios. I'm surprised I haven't managed to brick it yet.
UPDATE: Sprint is sending me a new phone, for free.
What is done:
first I flash 30B bump, the problems starte. then flash 30B LGUp, flash 21a and 21c, change band in ingeneering menu, delete lteconfig, flash 30b bump with modems: 21a, 21c, 30b hybrid, change of operator, manual config APN, manual search network. All this does not help.
Any ideas?
no ideas?
Idem.
But after reboot 4G is ok, but again...every morning i lost signal 4G...only 2G/3G is ok. So..reboot & 4G is up......disappointed.
Same on my G3. I downgrade from MM to LP but problem persist.
Same here....tried rollback to kitkat stock, LP stock, CM12, Cm13, and some other roms with no luck....have just flashed stock LP for repair...
so today I tried swapping my SIM with my friend's
he is using G3 with stock 21A, and his SIM is of the same carrier as mine
after swapping, I found that my phone (and of course his phone, too) is working normally
my phone is normal even after swapping back
did some different tests like switching on and off with 3G, LTE etc., everything is normal, at least at this moment
Still working with you? So it is sim card fault? With me after searching networks everything seems to be ok, but I couldn't connect with LTE. Only sometimes successfull connection.(once a day and after reboot same...) Very strange. :/
I lost network signal randomly... i tried with 30b hybrid modem, 21a, 21c... kdz method, twrp bumped rom... and doesnt help me at all.. my network signal gets a rotating circle randomly... and in that time my phone is out of coverage... it is .... hundred times in a day... i dont know what to do, please help
same here when i use sucks 30b D855, but now everything is ok with me.
Steps that have been followed:
downgrade to lollipop 5.0
install CandySIX Rom , then try to connect to my carrier network , at the first time it not give me anything , but when i reboot my phone , LTE appears and everything fine
back to CloudyG3 2.5 then i found that the problem resolved
My phone now works well
OKAY, i found a solution to the problem and here is what i found :
Pacote-san said:
Same here...
Edited: Fixed this deletings the folder LTEconfigs on System/app
Had to then configure it to auto GSM/WCDMA then switch back to LTE auto
It connected at first with 3g then it went LTE and worked normally
Click to expand...
Click to collapse
i made it and not i have no drop in connection and i am sure that i will receive the next important call from my colleges.
I hope that this help you as it helped to me!
All the best!
goly1993 said:
Still working with you? So it is sim card fault? With me after searching networks everything seems to be ok, but I couldn't connect with LTE. Only sometimes successfull connection.(once a day and after reboot same...) Very strange. :/
Click to expand...
Click to collapse
Some people got their phones back to normal by flashing some roms (like CM, ACIP, stock, etc.), but that didn't work for mine
not sure if it was sim card fault, but my problem solved (at that time i was back to LP stock 20h) after swapping my sim cards with my friend's.
i am still using that sim card at this moment, working fine since last thursday
Same problem here, have signal drops on MM roms with LTE connection.
Tried all methods above, nothing really helps .. ;((
The signal is fine on LP roms, tho i installed N&N so i was able to change network type to GSM/WCDMA auto, having steady signal now, but missing LTE speed, trying to find solution to fix this, but unfortunately for now.
Same, my G3 doesn't recognize my sim sometimes or it just loses signal randomly, making the smartphone almost useless.
I tried CloudyG3 2.5 Lollipop, then upgrading to Marshmallow with many radios flashed (also the hybrid one) , then I tried to come back to a stock Lollipop ROM and the signal is always unstable. I'm going crazy due to that. I'm starting to lose hope too.
I think I've tried every possible solution to the connectivity problems I've read since flashing 30b.
Freezing LteConfigs gave me more stability, but didn't solve the problem completely. Tried editing the build.prop to force LTE as preferred network type, this didn't change anything. Don't even know how many times I've changed my apn settings.
Tried every combination of modems possible: 21a/c modem with 30b rpm/tz, pure 21a/c, pure brazilian 20c, brazilian 20c with 30b rpm/tz and nothing. Changed sims multiple times, didn't work.
The only way to get a reliable connection is to limit the phone to 3G... but that isn't a solution since I pay for unlimited 4G. If I let the phone in auto mode, the instant it tries to connect I lose all connectivity and it would take up to 2 minutes searching for the network.
I'll flash the stock rom today and if it doesn't work I can safely say it should be a hardware problem.
soulstaker said:
I think I've tried every possible solution to the connectivity problems I've read since flashing 30b.
Freezing LteConfigs gave me more stability, but didn't solve the problem completely. Tried editing the build.prop to force LTE as preferred network type, this didn't change anything. Don't even know how many times I've changed my apn settings.
Tried every combination of modems possible: 21a/c modem with 30b rpm/tz, pure 21a/c, pure brazilian 20c, brazilian 20c with 30b rpm/tz and nothing. Changed sims multiple times, didn't work.
The only way to get a reliable connection is to limit the phone to 3G... but that isn't a solution since I pay for unlimited 4G. If I let the phone in auto mode, the instant it tries to connect I lose all connectivity and it would take up to 2 minutes searching for the network.
I'll flash the stock rom today and if it doesn't work I can safely say it should be a hardware problem.
Click to expand...
Click to collapse
I had exactly the same problems I tried all of the solutions mentioned modems/roms/etc but what solved it for me was flashing the Pure stock MM kdz now no signal drops or 4g problems.
tallman43 said:
I had exactly the same problems I tried all of the solutions mentioned modems/roms/etc but what solved it for me was flashing the Pure stock MM kdz now no signal drops or 4g problems.
Click to expand...
Click to collapse
Did you root after flashing the kdz? I'll try with pure 30B but having no root is almost as bad as no 4G.
soulstaker said:
Did you root after flashing the kdz? I'll try with pure 30B but having no root is almost as bad as no 4G.
Click to expand...
Click to collapse
No not rooted it yet, to be honest I don't like the kingroot app it looks way too suspicious to me + the rom is smooth and stable at the moment so I thought I would stick with stock for a while.
Sent from my LG-D855 using Tapatalk
You could take a look on this : http://forum.xda-developers.com/lg-g3/help/annoying-lg-g3-problem-lte-signal-solved-t3293721
This is my answer to this mass problem. Hope this help yo all you !
mccloud90 said:
You could take a look on this : http://forum.xda-developers.com/lg-g3/help/annoying-lg-g3-problem-lte-signal-solved-t3293721
This is my answer to this mass problem. Hope this help yo all you !
Click to expand...
Click to collapse
This worked for me after nothing else had. Thanks a lot!
Sent from my LG-D855 using Tapatalk
adamw said:
This worked for me after nothing else had. Thanks a lot!
Sent from my LG-D855 using Tapatalk
Click to expand...
Click to collapse
just say thanks into that thread and vote to be able to other members to be sure that this helps. I am so happy that this method helped you. HF
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
monsai83 said:
I picked up a Sprint prepaid HTC 816 recently and decided to flash this rom below
[ROM][UNOFFICIAL][CM12.1][5.1.1][VirginMobileUS][A5][single sim][1/1/2016 security]
That one
It installed great, had everything everything working after I added my Sprint APN settings. The phone still displayed it as Virgin Mobile and only 3g seemed to be working. But I was making and receiving calls, text messages and had mobile data.
Fast forward a couple of hours, I installed a custom theme from the Play store, rebooted and ever since then I lost the ability to pickup a network signal and access my APN settings.
If I re-seat the sim and toggle airplane mode it will pickup a network signal and I can regain apn setting access again but it drops within minutes.
Ive reflashed the rom, wiped everything reflashed again, same thing. Any ideas on what has happened?
Thanks and appreciate your time!
Click to expand...
Click to collapse
Are these the APN codes you used(poster corrected a mistake in green text)? Looks like there is a different APN for prepaid /postpaid.
http://androidforums.com/threads/working-sprint-prepaid-apn-settings.920752/
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
monsai83 said:
I indeed use the apn settings in the green from that post. They were working fine until I had a reboot. Then everything went to ****. It wont even let me access the apn settings and when I can its briefly and then I lose signal and apn access.
Click to expand...
Click to collapse
I had an issue with something on my Virgin mobile 816 a5_chl a while back and a member @wxppro was very knowledgeable about APN settings and their intricacies. He had a MVNO 816 at the time with an APN issue and I bet he could help you with this as that was my best suggestion for a fix and it didn't help you.
See if you can direct him here to this forum so that if he can help out the info is here to help others as well. Good luck.
Not sure how much I can help. APN is a tricky business. If your APN settings disappear after some time, it is generally because the cellular network the phone connects to does not match the APN's MCC/MNC numbers. Or it could be the phone is in 3G mode (CDMA EvDo mode).
You can try these things:
Switch network types, from LTE to 3G, wait a minute, and then back to LTE. APNs do not show up in 3G mode. They only show up in LTE (or global) mode.
When you have the APNs show up, check the parameters are correct, you can do a "Restore to default" and then add the new one following that post.
Hope this helps.
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Techdude154 said:
I'm having a similar issue as well (except on virgin mobile)
A month ago I flashed squid's version of CM 13 on my phone and everything was fine for a few days, until I completely lost LTE and access to APNs. I reverted to stock and still was unable to get LTE, although I could get a shaky 3g connection if I changed the network mode to CDMA only. I called virgin mobile and they walked me through the troubleshooting steps and eventually determined it was a network outage (even though two desires in my house belonging to other family members had LTE). I called again after they verified that the network was working again and they were still unable to fix the issue.
Recently, a friend upgraded from a desire to a different phone on a different network, and gave me his old phone. I plugged in my sim card and activated this new phone and I got LTE. Figuring everything was good, I decided to flash squid's ROM once again. The same issue happened, I got LTE for a day or two until it cut out service again. No access to APNs, not even any service in stock or on the official build of CM12 with the APN fix (I can't access APNs there either). I'm out of ideas and would appreciate if anyone had any input on my issues.
Click to expand...
Click to collapse
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Bigsupersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
thoctor said:
I have this same phone a5_chl Virgin Mobile. Did you factory reset your device before flashing back to your stock rom? The other thing is and this is just my opinion not a statement of fact or a knock on the wonderful Supersquid but that 13 CM ROM is nowhere close to being stable enough for me to risk flashing it to my daily driver phone. Just read all the posts and his candid responses. You were basically a beta tester .
I'm not an expert in APN's but if you can't get that fixed your last resort might have to be wiping your system and then flashing or running the executable RUU (rom utility upgrade) file found for our device on HTC/downloads . This is a last resort option and wiping your system will remove your existing firmware so have the correct RUU for your phone downloaded to your computer before attempting a wipe. If it's an exe, which I believe the U.S. Virgin Mobile one is ,you will hook up your phone fully charged in fastboot mode then from your computer run the exe RUU like any other exe executable program and wait. It will reformat all partitions and reinstall pure stock ROM. Hope someone else had an easier fix for your data issues and good luck.
EDIT: you will need your stock recovery flashed back and a relocked bootloader before flashing the RUU but I've read that some have flashed their RUU over a custom recovery with a locked bootloader and it wrote over the custom recovery with the stock recovery. I have never personally tried this just the first way I mentioned and that worked for me.
Click to expand...
Click to collapse
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Techdude154 said:
I did try factory resetting and I am on stock after flashing the RUU. It makes no sense as the RUU should have reset everything. That perplexes me the most
Click to expand...
Click to collapse
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
thoctor said:
OK then you did get back to stock not from a nandroid backup but from flashing or running exe stock RUU? If that's the case then it replaced everything that might have been changed and your issues shouldn't be related to any APN changes. You also removed and reinserted your sim card as I believe, correct?
EDIT: that perplexes me as well my friend!
Click to expand...
Click to collapse
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
bigsupersquid said:
i posted about my lte issues i had for nearly two weeks, running stock just to verify the data service problem wasn't my rom...
i had to install stock recovery, relock bootloader, download the ruu.exe from htc and extract the .img file in Wine, then rename it onto the sdcard and reboot into hboot so it'd flash. neither Wine nor virtualbox xp talk correctly to any of my phones over usb. and i wasn't about to native install Windoze.
factory reset stock didn't fix it, even trying activation, update profile, etc.
i learned i could get 3g data but switching to lte instead of cdma shut down data entirely.
virgin eventually directly escalated me to tier 2 tech support in my last call, they sent a couple service programming pushes to the phone that got my lte back online.
i tried the various service programming menu options repeatedly, with no results but the prl updated once; but the trigger to fix my lte seemed to come from upstream.
i tried various apns, in cm12, cm13, and stock lollipop. rebuilt init_a5.cpp with different mccmnc and adjusted apns. i really tried most tricks in the book plus a few more.
as far as alpha testing goes, at this point I'm just sharing something cool... i always enjoyed flashing latest greatest on my ov way before i was building.
not too many actual logs to really bug report for either rom.
Click to expand...
Click to collapse
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
This is starting to scare me as well because I'm thinking of going back to stock once Marshmallow gets pushed to our phone to get my beats drivers back and this is making me think twice. Sorry your having so much trouble.
Click to expand...
Click to collapse
thoctor said:
Some of that was over my head but happily not all of it. Basically what your saying is the fix needs to come from the carrier and it's a reset issue on their end not a custom rom issue? By the way I'm a big fan of your work. Hell I might be on one of your older ROMs right now I've flashed so many I forget. Thanks for the education.
Click to expand...
Click to collapse
seemed that way.
i took radio logs before and after it worked, and worked only on 3g, and it looked to me like the sim card responded differently to the ril after things were running right again.
mine might've been a special case, though, it came from ebay with no sim, and virgin had to go to a little effort to get it programmed when i installed the sim initially.
they also claimed for several days that the local Sprint tower was down for lte service.
---------- Post added at 10:37 PM ---------- Previous post was at 10:32 PM ----------
Techdude154 said:
The first time it happened, I flashed back to stock using the RUU.exe. I tried again but the second time I took out the SIM card before running the program, I still can't get LTE.
It does sound a lot like a carrier/account issue as I managed to kill 2 different 816s. I don't think it's the SIM card itself because I put it into a 3rd phone and got LTE, although since it was someone else's phone, I didn' t bother activating it.
I guess you got lucky with support, I tried talking to them and they tried the same thing with me. Although all I got was excuses saying they're logging a ticket with their "network engineers" and to call back in a few days. This continued on for a few weeks until they determined I needed a new phone, which I was also bounced around for another few weeks (I still don't have it).
I'm just completely lost now. I'm almost certain it's my account and it needs to be reset, but I can't get a tech who can help me. How did you manage to get someone in tier 2?
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Click to collapse
tier 2 takes luck, time, many calls, and eventually you learn the answers to all the questions tier 1 outsourced from India asks so you can feed it to them so fast they want to shuffle you along. takes a couple of weeks to over a month to get to tier 2 and sometimes they have to be involved multiple times as well.
I've been dealing with virgin since 2009... replaced only two phones, eventually got the rest of the issues hammered out with persistence.
for a little while, twice, i had direct toll free numbers to American tier two even because my issues were so hard to solve. it didn't take too long for those numbers to be disconnected, though.
So the problem I'm having with my G3 is that the Network either drops and comes back repeatedly or completely drops and does not return. This only happens on 4G. When I go into network settings and change network mode to 3G it works fine and I get a constant signal all the time.
I have been using Fulmics ROM and I thought maybe that was the issue. But it wasn't.
I tried 3 different sims from three different carriers (Three, EE, O2) on several stock firmwares. (20N, 21C, 30A, 30F).
Each scenario is the same; network drops when phone is on 4G network mode, but its fine on 3G mode.
However, I have noticed that if I leave Wifi OFF allowing 4G data to connect first, then its fine. I can even turn Wifi ON again and the network is stable. I can even turn Wifi and Data OFF and the network is still stable.
But, if I toggle aeroplane mode, where Wifi connects first or where Wifi and Data is turned OFF; I am back to the network dropping.
Also, I live in London UK so there should not be any signal issues. Can anyone tell me why this is happening. I doubt it's software issue as I've tried several firmwares.
Any help is appreciated.
Mate I'm afraid there is a high possibility it's the Fulmics ROM.. I'm still trying to read up on the issue myslef, there's a ton of reports in the Fulmics thread and around.

I'm using an UK bought LG G3 as well (from Three) and started experiencing similiar issues after I flashed Fulmics. Even tried rolling back to 4.4.2 using a .tot file but didn't really help me.
Still scouring all around trying to find how to fix the issue..
engmia said:
Mate I'm afraid there is a high possibility it's the Fulmics ROM.. I'm still trying to read up on the issue myslef, there's a ton of reports in the Fulmics thread and around.

I'm using an UK bought LG G3 as well (from Three) and started experiencing similiar issues after I flashed Fulmics. Even tried rolling back to 4.4.2 using a .tot file but didn't really help me.
Still scouring all around trying to find how to fix the issue..
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Click to collapse
Hmmm looking back now this issue did start when I first installed fulmics 3.5. But shouldn't everything revert back to stock when you reinstall stock firmware.
thufz9585 said:
Hmmm looking back now this issue did start when I first installed fulmics 3.5. But shouldn't everything revert back to stock when you reinstall stock firmware.
Click to expand...
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That's what I thought but I guess it's a little bit more tricky.
Anyways I think I managed to restore some kind of stability in the signal, still unsure about the process though. Seems that different stuff are working for different people. In a few days I hope to have some information to give you how to fix it.
In the meantime try checking the Fulmics thread for ideas and suggestions (that's where I start off from).
engmia said:
That's what I thought but I guess it's a little bit more tricky.
Anyways I think I managed to restore some kind of stability in the signal, still unsure about the process though. Seems that different stuff are working for different people. In a few days I hope to have some information to give you how to fix it.
In the meantime try checking the Fulmics thread for ideas and suggestions (that's where I start off from).
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Click to collapse
Yeah let me know when you find a fix. Really appreciate the help.
One thing that is sort of a temporary fix for me, works on Three, EE and O2 (only ones i tried), is connecting Data first when on 4G mode.
So if I toggle airplane mode and if Wifi connects first then the network drops or keeps refreshing.
But, if I leave Wifi OFF and Data establishes a connection; the network is stable and I can then turn Wifi On again and the network will remain stable.
I just have to make sure the network does not lose connection (i.e. tunnel or airplane mode), and if it does ensure Data connects first.
Also, another thing. After I reinstalled Fulmic 5.3 it seems 4G mode is sort of stable. As in when on 4G mode instead of dropping the network it connects via 3G automatically. But this only happens with Three.
thufz9585 said:
Yeah let me know when you find a fix. Really appreciate the help.
One thing that is sort of a temporary fix for me, works on Three, EE and O2 (only ones i tried), is connecting Data first when on 4G mode.
So if I toggle airplane mode and if Wifi connects first then the network drops or keeps refreshing.
But, if I leave Wifi OFF and Data establishes a connection; the network is stable and I can then turn Wifi On again and the network will remain stable.
I just have to make sure the network does not lose connection (i.e. tunnel or airplane mode), and if it does ensure Data connects first.
Click to expand...
Click to collapse
Okay here is what worked for me - open this guide and download the Three specifiic Lollipop and Marshmallow .kdz files.
Flash the stock Marshmallow firmware first using the LG Flash Tool method. Your phone probably won't automatically get recognized since you're running Fulmics now so you'll need to change the COM port as described in post #
After that downgrade to stock Lollipop using the LGUP method. Personally I downloaded more updated (I think, not sure) files from here.
Then I proceeded to re-root and clean install Fulmics 5.1 and the 5.2 and 5.3 OTA updates from recovery. Booted and network works without drops now with 4G connectivity.
thufz9585 said:
Also, another thing. After I reinstalled Fulmic 5.3 it seems 4G mode is sort of stable. As in when on 4G mode instead of dropping the network it connects via 3G automatically. But this only happens with Three.
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Click to collapse
I changed my carrier and got an automatic SMS with configuration for my phone and instructions to save it. I should've known something was fishy when I recieved the "congratulations for setting up" message even before I recieved the actual settings. Anyways 4G was running fine on my new carrier with 32 mbps speed which is okay, much better compared to the same carrier 3G network, however I only had 3 bars of connection so I gussed what the heck, I should save that configuration after all, it might make things better. What a bloody mistake. I lost 4G connectivity and my phone refused to connect to the 4G network, only 3G (just as you describe).
What worked for me in this scenario was wiping the cache and dalvik (not really sure this step is even necessary to be honest, but I was headed for a full rom re-wipe anyway and decided to try with this first), going into the hidden menu and choosing LTE only connectivity (Fulmics Tweaks -> Hidden Menu [or the hidden code for the phone app if you decided to stay on stock, which I dont have] -> Modem Protocol -> RAT Selection -> LTE only. At this step my phone got to the usual 3 to 4 bars of connectiviy but was displaying "Emergency mode only" and no data at all. I proceeded to Settings -> Networks -> More -> Mobile Networks -> Access point names -> Reset to default from the menu. If network mode doesn't change back to GSM/WCDMA/LTE auto automatically, change it back manually. At this point I had restored back my 4G connection and everything is working normally (30-32 mbps connection stationary in my house through a wifi hotspot next to my laptop).
Good luck, I would follow the steps as described just in case. I tried many reflashes before that should've worked but didn't for me. However different things work for different people, hope this works for you and please report back
engmia said:
Okay here is what worked for me - open this guide and download the Three specifiic Lollipop and Marshmallow .kdz files.
Flash the stock Marshmallow firmware first using the LG Flash Tool method. Your phone probably won't automatically get recognized since you're running Fulmics now so you'll need to change the COM port as described in post #
After that downgrade to stock Lollipop using the LGUP method. Personally I downloaded more updated (I think, not sure) files from here.
Then I proceeded to re-root and clean install Fulmics 5.1 and the 5.2 and 5.3 OTA updates from recovery. Booted and network works without drops now with 4G connectivity.
Click to expand...
Click to collapse
I'd like to thank you so much for this information! I was having signal drop issue after installing Fulmics ROM. Tried to flash stock ROM but no success. After doing the downgrade via LGUP method to LP my phone is getting full signal again (at least I didn't notice any drop until now).
Thank you!
waltertakashi said:
I'd like to thank you so much for this information! I was having signal drop issue after installing Fulmics ROM. Tried to flash stock ROM but no success. After doing the downgrade via LGUP method to LP my phone is getting full signal again (at least I didn't notice any drop until now).
Thank you!
Click to expand...
Click to collapse
Glad I could be of help!
engmia said:
Okay here is what worked for me - open this guide and download the Three specifiic Lollipop and Marshmallow .kdz files.
Flash the stock Marshmallow firmware first using the LG Flash Tool method. Your phone probably won't automatically get recognized since you're running Fulmics now so you'll need to change the COM port as described in post #
After that downgrade to stock Lollipop using the LGUP method. Personally I downloaded more updated (I think, not sure) files from here.
Then I proceeded to re-root and clean install Fulmics 5.1 and the 5.2 and 5.3 OTA updates from recovery. Booted and network works without drops now with 4G connectivity.
Click to expand...
Click to collapse
Sorry for the late reply.
I followed your instructions and unfortunately it didn't work. :crying:
I first tried with the D85520f you provided and then with an updated D85521C firmware. But nothing worked.
The temporary fix, which I found works, is to ensure 4G mobile data establishes a connection first before Wifi (turn Wifi OFF then ON after data established). Then there is no signal drop until I go through a tunnel or phone restarts (signal drops completely), which means again i have to ensure 4G mobile data establishes a connection before Wifi or else it'll go back to the constant signal dropping.
Guess I'll just stick with 3G at all times. I've spent too much time trying to correct this than actually finding enjoyment in using the phone.
Anyway really appreciate the time and effort you took to help with this annoying situation. :good::good::good:
thufz9585 said:
Sorry for the late reply.
I followed your instructions and unfortunately it didn't work. :crying:
I first tried with the D85520f you provided and then with an updated D85521C firmware. But nothing worked.
The temporary fix, which I found works, is to ensure 4G mobile data establishes a connection first before Wifi (turn Wifi OFF then ON after data established). Then there is no signal drop until I go through a tunnel or phone restarts (signal drops completely), which means again i have to ensure 4G mobile data establishes a connection before Wifi or else it'll go back to the constant signal dropping.
Guess I'll just stick with 3G at all times. I've spent too much time trying to correct this than actually finding enjoyment in using the phone.
Anyway really appreciate the time and effort you took to help with this annoying situation. :good::good::good:
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Click to collapse
Modem 21C should be your answer! Please try with that.
Is anyone still out there
engmia said:
Modem 21C should be your answer! Please try with that.
Click to expand...
Click to collapse
I flashed dummies and get dropped 4g data like this.
I have tot back to stock and didn't help... not Kdz
Haven't downgraded yet to LP yet.
On turborom now.
Can I just flash this modem? Have a link to the 21c modem?
Flash in twrp or send via LG flash?
Hello, so here is my problem. I have been using Cyanogenmod 13 on my LG G3/ls990 for months now. Recently I needed a static IP address through Sprint. When they applied the static IP to my account, I was stuck on 3G, even though I mostly have LTE. Basically what I did was use an old stock rom backup to update my PRL/Profile. This brought back my LTE service. Then I reloaded my CM13 backup. Unfortunately, at first it didn't recognize my sim card, and then it only recognized 3G. Okay, so no problem, I decided I would just go back to the stock rom and clean install a new custom rom. Unfortunately, when I went back to the stock rom, it was also stuck on 3G and this time when I tried to update the PRL/Profile it didn't work, I am guessing because it already saw these as updated. So after a few chats with Sprint's tech support, I was able to get LTE to work again. She said a particular network configuration file wasn't working right, and she did something which was suppose to fix it. As instructed, I typed in code ##72786# after she did it, and LTE worked perfectly. Stupidly, I thought it would be as simple as reloading my CM13 backup. Yet it did it again when I loaded the backup, and now I am stuck on 3G again. Before this I didn't really connect the two together. Does anyone know what exactly is happening here? Tomorrow I plan to call Sprint again, to get them to fix the file, but is there a way I can do it myself, in case I have this problem again when I install a new custom rom? For example, if I go into ##Data# will I fix things by changing a setting in there or something? I hate having to talk to Sprint every time this messes up, and yeah, I know it was stupid of me to do the same thing twice, but it was a day apart and I forgot what I had done the first time. Hopefully whomever I talk to tomorrow can figure out what the woman I spoke with did, because she definitely knew what she was doing. Thank you for all of your help!
Update: Called Sprint they reset my network and I have LTE again. I am somewhat wary of installing a new rom but would like one for resolving performance issues and wifi tether. I downloaded an unofficial Lineage 15 Rom yesterday while I was on 3g only, but it couldn't find my sim. Is there a way to backup my current network settings?
Update 2: So I just tried a fresh install of Lineage 15 and it didn't work. First it recognized cell but no data. Then I went into data settings chose carrier settings that crashed, "android.com. [something]has stopped working" , the sim was unrecognizable after that and the carrier settings weren't there any longer. I backed up my EFS partition in the stock rom before installing, but then I was stuck on 3g even despite that. I called Sprint again, and got them to reset my network settings. Don't want to keep calling them though.
Anybody here with Sprint and a static IP that can recommend a ROM that will work and not mess up my network settings? I don't care if it is Marshmallow or Nougant, I just want something that doesn't overheat my phone and which I can have native tethering.
EDIT: I was able to install Fullmics and retain my LTE.