Related
I'm new to sprint so i'm not sure how all of their exchanges and returns work.
I purchased my EVO from a corp store, and if I want to exchange it because the screen is sunken in on the bottom left and the battery cover doesn't seem to fit properly, will I be given a new one or a refurbished one? and will it have the new update on it that prevents rooting? I am still on my 30 day trial so Im assuming that since I paid for a BRAND NEW EVO that that's what I should get since they sold me a defected one.
Also, if I just want to return my phone and save my contract upgrade, will I be charged a restocking fee even though the phone is "defected"
Brand new one within 30 days (assuming it's not damaged and is a phone defect, otherwise go insurance). Go to the store, if they tell you no or try to give you a refurbished one - dial #2 on your phone and get connected to sprint tech support and explain your situation. They'll transfer you to someone else who will probably be able to get in contact with the store.
Happened to me ^^ , but i got a brand new one same day i called sprint support and said they tried to give me a refurb.
bbedward said:
Brand new one within 30 days (assuming it's not damaged and is a phone defect, otherwise go insurance). Go to the store, if they tell you no or try to give you a refurbished one - dial #2 on your phone and get connected to sprint tech support and explain your situation. They'll transfer you to someone else who will probably be able to get in contact with the store.
Happened to me ^^ , but i got a brand new one same day i called sprint support and said they tried to give me a refurb.
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hahaha! perfect. Thank you so much
regardless of how long it's been, if it's something wrong with a phone, you CAN get a new, not refurb'd, one.
during my first year with sprint, i went through 8 bb curves. i asked for a replacement and they sent me a refurb. called and asked for a brand new one since the refurb had the same problem as my new one. this kept happening for 8 units. new or refurb'd.
however, after your 3rd replacement within 3 months will require you to get it approved by a tech store to get a replacement.
Hi All,
I searched and saw many threads about a similar problem, but my specific question is what can I do about this as far as getting rid of the phone? I learned my lesson the hard way - I dropped my HTC One and broke it a day before a business trip and I needed a phone. I am planning on switching to T-mobile in a month when my AT&T contract is up, so I decided to purchase a T-mobile variant of the Galaxy S4 on Craigslist. It was new, sealed, and cost $500 from what seemed like a somewhat reputable seller.
I got the phone and all was great. It was unlocked and worked perfectly with my AT&T SIM. I got home from the business trip, put in a T-mobile prepaid SIM card (so I could test the service at my house before switching) and got the dreaded "Not registered on network" error message when I tried to make a call. Sure enough, T-mobile said the IMEI had been blacklisted for "fraudulent activity." I believe the seller opened an account and then simply didn't pay the bill for the phone. I've bought quite a few used phones, but I learned my lesson this time. I even asked T-mobile if I could pay the remaining balance, or if they even wanted the phone back. I received a prompt "no" to each question. I asked if the phone was "stolen" and they said no as well - it was marked as fraudulent, but not lost of stolen. Whatever they want to call it, it don't work!
So my question is this (and sorry for the long-winded vent): can I sell this phone? I just want it gone. I look at it and I get angry and upset with myself for making this mistake. I know I will lose a ton of $$$, but I would rather sell it on eBay while FULLY disclosing the phone's history and let someone overseas use it or someone on AT&T use it. Am I violating any rules by doing this as long as I fully disclose everything I know? Also, if this is the wrong forum, I apologize. Thank you for any insight and to save you all the trouble - yes I screwed up and I'm an idiot. But, I'm not the thief here. I sure wish I could get a hole of the seller!
-Collin-
i had the same happen to me this weekend i bought a sealed s4 from cl i also payed 500$ it was for great for 3 weeks up until this weekend i wasn;t getting 4g data so i called tmobile and they told me that that they blocked the imei sue to the person deciding not to pay for the phone..i learned my lesson NEVER TO BUY any phones from Cl. i went to the store and paid retail price for a s4 and i have the receipt just in case tmobile comes back and try to screw me
CollinFX45 said:
Hi All,
I searched and saw many threads about a similar problem, but my specific question is what can I do about this as far as getting rid of the phone? I learned my lesson the hard way - I dropped my HTC One and broke it a day before a business trip and I needed a phone. I am planning on switching to T-mobile in a month when my AT&T contract is up, so I decided to purchase a T-mobile variant of the Galaxy S4 on Craigslist. It was new, sealed, and cost $500 from what seemed like a somewhat reputable seller.
I got the phone and all was great. It was unlocked and worked perfectly with my AT&T SIM. I got home from the business trip, put in a T-mobile prepaid SIM card (so I could test the service at my house before switching) and got the dreaded "Not registered on network" error message when I tried to make a call. Sure enough, T-mobile said the IMEI had been blacklisted for "fraudulent activity." I believe the seller opened an account and then simply didn't pay the bill for the phone. I've bought quite a few used phones, but I learned my lesson this time. I even asked T-mobile if I could pay the remaining balance, or if they even wanted the phone back. I received a prompt "no" to each question. I asked if the phone was "stolen" and they said no as well - it was marked as fraudulent, but not lost of stolen. Whatever they want to call it, it don't work!
So my question is this (and sorry for the long-winded vent): can I sell this phone? I just want it gone. I look at it and I get angry and upset with myself for making this mistake. I know I will lose a ton of $$$, but I would rather sell it on eBay while FULLY disclosing the phone's history and let someone overseas use it or someone on AT&T use it. Am I violating any rules by doing this as long as I fully disclose everything I know? Also, if this is the wrong forum, I apologize. Thank you for any insight and to save you all the trouble - yes I screwed up and I'm an idiot. But, I'm not the thief here. I sure wish I could get a hole of the seller!
-Collin-
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Hey Collin. I had a similar issue with an HTC one being blacklisted but thankfully I bought it from eBay and their buyers protection came into play and I got a full refund. Because blacklisting is a very effective way to lose a heck load of money, I now suggest not getting phones from craisgslist or actually meeting at a carrier store to check phone status before the purchase is made. I'd stick to buying on eBay or swappa..now my suggestion is selling the phone overseas where the blocked imei doesn't really work. That would be the best option for now and you'll lose money but because it is basically a relatively new phone, you should not loose too much. Hope this helps.
-piterson
Sent from my SGH-M919 using Tapatalk 4 Beta
Thank you guys for the thoughts. It's terrible that this sort of thing happens and personally, I wouldn't risk jail for 500 bucks. Hell, I wouldn't risk jail for any amount of money. It just blows me away that these people do this.
I guess what I will likely do is list it on eBay internationally with a full disclosure. Thankfully, my HTC One repair is finally complete and the phone should be back in my hands any day now. But, it's the developer edition and doesn't work well on T-mobile, so I'm back to square one for a T-mobile phone!
Anyway, sorry that this happened to you guys as well. It's just not as simple as it used to be, is it. Though I guess blacklisting has been used for a while now.
-Collin-
i listed mine on ebay with full disclosure and its not looking good..so far i have 4 days left in the auction and 1 day has passed & no one bid on it yet lol your best bet to purchase a new phone is go straight through tmobile unless you want to risk swappa or ebay then a month later if they cancel or don;t pay for the phone for it to happen again ... i would n;t risk it
CollinFX45 said:
Thank you guys for the thoughts. It's terrible that this sort of thing happens and personally, I wouldn't risk jail for 500 bucks. Hell, I wouldn't risk jail for any amount of money. It just blows me away that these people do this.
I guess what I will likely do is list it on eBay internationally with a full disclosure. Thankfully, my HTC One repair is finally complete and the phone should be back in my hands any day now. But, it's the developer edition and doesn't work well on T-mobile, so I'm back to square one for a T-mobile phone!
Anyway, sorry that this happened to you guys as well. It's just not as simple as it used to be, is it. Though I guess blacklisting has been used for a while now.
-Collin-
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Romcrazguy said:
i listed mine on ebay with full disclosure and its not looking good..so far i have 4 days left in the auction and 1 day has passed & no one bid on it yet lol your best bet to purchase a new phone is go straight through tmobile unless you want to risk swappa or ebay then a month later if they cancel or don;t pay for the phone for it to happen again ... i would n;t risk it
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That's a bummer. Did you list it internationally? I know you probably can't link to eBay, but can you give me the auction number? I want to watch and cheer you on
-Collin-
There are services on ebay that will change the IMEI for $50.
lancemoreland said:
There are services on ebay that will change the IMEI for $50.
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I appreciate that information. Unfortunately from my limited research, I think this thread will get locked if we even go down that road since it is illegal. Argh.
-Collin-
Wow. that sucks so much. The worst I have experienced in craigslist is some guy tried to scam me out of an iPod touch that i found. I still remember the email. It said something along the lines of:
Can you please send this device to my son in Africa? I will pay you full price for the phone + $50 dollars of shipping!
I knew it was a fake because 1) the email they sent was a very random email. (like [email protected]) and 2) PHONE? it's not a phone. thats how i knew that he was scamming multiple people and just copying and pasting.
Oh craigslist is full of scammers and idiots.
Yeah that's what these scammers are doing, buy the phone on a payment plan and not make the payment. A lot of times unknowing buyers get the phone and it will work for a month till payment is due but not paid. I see great deals on CL but steer clear.
The best thing to do is unlocked the device and sell it Internationally via eBay. I have a GS3 in my possesion that my wife's little brother bought from CL and was later blacklisted since the person reported it stolen two hours later after he took the cash.
lancemoreland said:
There are services on ebay that will change the IMEI for $50.
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He is right it is illegal and if caught could face jail time.
Wayne Tech Nexus
i just got a s4 on ebay for 420 i call tmobile they told the imei is clean that dont worry about future non payment fraud or blacklisted the lady told me when i get the phone is going to be in my account so the owner will have to pay any remaining balance but they cannot block the phone idk know im worry
Whenever I buy something from craiglist I always ask for 2 valid ID and have them photocopy.
I'll buy it for parts. If interested inbox me. Thanks!
I had the same damn thing happen but with a Galaxy S2 a while back. What I had to do is buy a used motherboard from a cracked screen one on eBay. Spent way more on the phone than I intended but all I did was switch the motherboards and voila. Good as new.
Sent from my SGH-M919 using xda app-developers app
Just sell try and sell it on Craigslist and ebay. Specify that it is blacklisted with tmobile but it ia unlocked so you can use it with att. Here's one and it's at almost 300 with 17h left on the auction
http://pages.ebay.com/link/?nav=item.view&id=200948373767
Sent from Flip's Galaxy S4
elflip88 said:
Just sell try and sell it on Craigslist and ebay. Specify that it is blacklisted with tmobile but it ia unlocked so you can use it with att. Here's one and it's at almost 300 with 17h left on the auction
http://pages.ebay.com/link/?nav=item.view&id=200948373767
Sent from Flip's Galaxy S4
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I read not long ago that AT&T and T-Mobile started sharing IMEI blacklist. Not sure if the policy is in effect yet or not.
baseballfanz said:
I read not long ago that AT&T and T-Mobile started sharing IMEI blacklist. Not sure if the policy is in effect yet or not.
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Op said he used it on att network so my guess is no
Sent from Flip's Galaxy S4
rona809 said:
i just got a s4 on ebay for 420 i call tmobile they told the imei is clean that dont worry about future non payment fraud or blacklisted the lady told me when i get the phone is going to be in my account so the owner will have to pay any remaining balance but they cannot block the phone idk know im worry
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Click to collapse
No.
Walk away.
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
Check swappa.com. they verify imeis before allowing phones to be listed.
I've read several reports of phones ending up with bad IMEI's from swappa a month or two after the sale. I'm specifically looking for a site like Negri or Newegg, where I can buy the phone from an actual shop rather than a person selling a used phone.
greycat61 said:
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
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I have bought many phones on Ebay such as MDAs, HTC HD2, Note 2 and Note 3 and so far have been very lucky. I have had them all except the Note 3 which I purchased in Feb 2014 for over a year without any problems. In fact, I got them unlocked by T-Mobile even though I did not buy them from T-Mobile. I cannot suggest what to look for when buying, but normally Ebay provides protection via PayPal. I have saved at least $200 or more per phone.
Bought mine directly from tmobile full price on release day, unless you're trying to pay less and willing to take the risk then get it elsewhere
greycat61 said:
I'm in the US & using t-mobile pre-paid (which I love) and want to buy a Note 3. My normal go-to place is Negri, but in addition to the ""for international use only" disclaimer, the ones they have for sale also have a second disclaimer "no returns or refunds", which basically tells me that I'd be buying a bad IMEI phone.
So, other than paying $717.60 or taking my (highly dubious) chances on ebay or craigslist, does anyone know where I can purchase a new or refurbished Note 3 for t-mobile for a reasonable price ($600 or less). My on-line searches are turning up blank except for various resellers that I'm very dubious about.
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toastido said:
Check swappa.com. they verify imeis before allowing phones to be listed.
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asctony said:
I have bought many phones on Ebay such as MDAs, HTC HD2, Note 2 and Note 3 and so far have been very lucky. I have had them all except the Note 3 which I purchased in Feb 2014 for over a year without any problems. In fact, I got them unlocked by T-Mobile even though I did not buy them from T-Mobile. I cannot suggest what to look for when buying, but normally Ebay provides protection via PayPal. I have saved at least $200 or more per phone.
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Dreamgun said:
Bought mine directly from tmobile full price on release day, unless you're trying to pay less and willing to take the risk then get it elsewhere
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I hate to be 'that guy', but I counsel any and every person who asks nowadays to stay away from places like Craigslist, Ebay and Swappa. And this after purchasing my last 6 or 7 phones from either Craigslist or Swappa. After getting scammed with my Note 3 that I bought from Swappa (http://forum.xda-developers.com/showthread.php?t=2605960), all I can say is, one time is enough to put you off those sites. @asctony used the right word, these days it's luck whether you get scammed or not. Even though Swappa says that they check IMEI/ESN or whatever, it really means nothing at all. An IMEI can be good the day you buy it and still be blocked weeks or months later for non-payment of EIP or because it was reported lost/stolen. And good luck getting T-Mobile to help you since you're not the account holder in their system. They won't even let you pay it off or tell you how much is owed on the device in the case of non-payment. As for Paypal protection, I thought I could use that when I bought my Note 3 from Swappa, but Paypal has a 45 day window after which they won't even let you open a dispute. Keep in mind that it can take a couple of billing cycles for a phone to be marked as non-payment, so that is a ridiculously short time if you actually want to protect purchasers.
Take @Dreamgun's suggestion and get your phone directly from T-Mobile or Amazon.
Agreed, I got scammed on a Note 3 off Craigslist 3 days after I bought it, will never again fall for it again, though I've bought probably 10 phones from there in the past.
I might be ok with eBay sellers if they claim that they're the original owner PLUS have a very reputable feedback.
If you buy a used phone from someone, I would advise to check the IMEI with the carrier of the phone. If the IMEI is reported good, make sure to get a documented statement from the carrier stating the reason and results of the check. At least you'll be covered with a piece of documentation if something goes wrong.
Sent from my SM-N900T using Tapatalk
princeasi said:
If you buy a used phone from someone, I would advise to check the IMEI with the carrier of the phone. If the IMEI is reported good, make sure to get a documented statement from the carrier stating the reason and results of the check. At least you'll be covered with a piece of documentation if something goes wrong.
Sent from my SM-N900T using Tapatalk
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Have you done this before and used such document to counter a block or blacklist?
The reason I ask is that I contacted T-Mobile the day after I received my Note 3 from Swappa and explained to them that I had purchased the phone used and wanted to make sure that there was no way the device was on EIP. The CSR I spoke to assured me that it was not showing in their system as on a payment plan. But a couple months later it was blocked for non-payment of EIP. So it doesn't seem as if even doing a check through T-Mobile would make any real difference in these cases.
No I've never went thru this process before, but what I do know is that a little piece of paper can carry a lot of weight. Some CSR's aren't trained very well or don't care. Therefore you can't completely depend on them to always give correct information. With these type of transactions, it's always best to get some sort of documentation from the rep stating what they've told you. We give them the right to record the conversation, so it's not unreasonable to request a doc as such. Furthermore, if it turns out that you were misinformed on the matter, then at least you have tangible evidence showing that you were misinformed about the phone being clear of any eip when actually it wasn't.
Sent from my SM-N900T using Tapatalk
My Advice: If you are already willing to dish out the $600 for a Note 3 put in the extra $100 and get a brand new one. It's just not worth it to spend all that money at the risk of loosing it in a bad phone. $100 is about 2 tanks of gas at today's prices for a phone you may end up owning for the next 2 years. It is a fabulous device and Tmo can finance it at 0% interest over two years. You can't beat that.
I agree with all the posts here. It is difficult to buy a good phone on Craigslist. If you have the money, buy a new one.
Also, it's good to ask around the work place, family and friends who might have one to sell.
I usually sell to people I know. If I can't find anyone, I sell them on Craigslist.
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
Costco is not giving loaner phones.
ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
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Click to collapse
Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
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Click to collapse
Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622
Got a canned email from that one executive saying someone will be in contact with me soon.
ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
Click to expand...
Click to collapse
Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.
I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.
Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.
Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?
Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
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Click to collapse
The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
Click to expand...
Click to collapse
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
Click to expand...
Click to collapse
The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
Click to expand...
Click to collapse
Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.
Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.
I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
Sent from my SM-N930V using Tapatalk
This is crazy.
I bought a Note 7 with Verizon.
Today the phone updates and the result is on screen nags telling to to turn off the phone and not use it.
I call Verizon and they have no idea about what is going to happen about the swap for a new Note 7 as they have not been notified.
Seems to me that Samsung and Verizon have some serious liability here.
Am I wrong?
a lot of countries are already exchanging, I've had mine several days now, it's over a week since the first exchanges in the UK, the problem for you is the US government got involved and have held up the process leading to it taking way longer and everyone being left in limbo there.
No update with sprint.
Damm this would not happen under a Trump administration.
pego99 said:
This is crazy.
I bought a Note 7 with Verizon.
Today the phone updates and the result is on screen nags telling to to turn off the phone and not use it.
I call Verizon and they have no idea about what is going to happen about the swap for a new Note 7 as they have not been notified.
Seems to me that Samsung and Verizon have some serious liability here.
Am I wrong?
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Verizon is having the replacements available tomorrow the 21st. You can exchange at a corporate store unless you bought from Costco, Best Buy etc.
AT&T has had replacements available as of yesterday (9/19).
Sounds like Verizon may be having delivery issues.
Wait wtf I JUST ordered one through Verizon over the phone. How do I know this is a new fixed batch or the one that got recalled?
pego99 said:
There should be a class action lawsuit on this whole fiasco.
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There will be. It'll take five years to wind through the courts, the lawyers representing the class will make millions, and the class will each get $20 off coupons for a Samsung accessory. Go for it.
Chadly said:
Wait wtf I JUST ordered one through Verizon over the phone. How do I know this is a new fixed batch or the one that got recalled?
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You really need to read this forum. You will receive a safe mobile.
Ryland
I bought my att note7 at swappa.com, kinda like eBay, from a private seller. Online chat with samsung 3 times with different person, they all said return it to where you bought it. What's the fu*king different the seller return it and I return it myself and get a replacement?
I just called VZW as I control the companies wireless account and they told me to go to any verizon store and swap it out. There is one a few blocks from my job and I just went there during lunch and swapped out my note 7. Box has a new sticker on it verifying that its a "B" series and I have the green battery icon. All is good.
Oyeve said:
I just called VZW as I control the companies wireless account and they told me to go to any verizon store and swap it out. There is one a few blocks from my job and I just went there during lunch and swapped out my note 7. Box has a new sticker on it verifying that its a "B" series and I have the green battery icon. All is good.
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What did you need to bring into the store with the phone for replacement?
icemike557 said:
What did you need to bring into the store with the phone for replacement?
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I needed the receipt that has the date and IMEI # on it. I did bring my corporate account info but they did not ask for it.
I worked at Verizon Wireless very recently. They just started exchanging them in store yesterday. You can call customer care and do it over the phone if you want, they just ship you a new one and give you a 25 dollar bill credit for the hassle. You dont even have to return the old one.
Now that I think about it I still have an employee account so over the phone may just be for us....we arent allowed to do anything in store.
rocmat1 said:
I worked at Verizon Wireless very recently. They just started exchanging them in store yesterday. You can call customer care and do it over the phone if you want, they just ship you a new one and give you a 25 dollar bill credit for the hassle. You dont even have to return the old one.
Now that I think about it I still have an employee account so over the phone may just be for us....we arent allowed to do anything in store.
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You don't have to return your old faulty mobile? So you could sell it and the new owner have a problem then said new owner could take legal action against you AND Samsung? Very odd situation. Here, part of the recall is just that we HAVE, correctly so, to return our faulty mobile. The idea is to get them out of circulation.
Not only does this situation differ country by country it differs from store to store. :silly:
If Samsung cannot account for every mobile sold with that battery problem its only a matter of time before they really end up with a very serious problem., not to mention a customer selling his recalled phone on to a new owner. Crazy situation. You take care.
Ryland
pego99 said:
This is crazy.
I bought a Note 7 with Verizon.
Today the phone updates and the result is on screen nags telling to to turn off the phone and not use it.
I call Verizon and they have no idea about what is going to happen about the swap for a new Note 7 as they have not been notified.
Seems to me that Samsung and Verizon have some serious liability here.
Am I wrong?
Click to expand...
Click to collapse
Hope you turned it off right away, otherwise your the one liable