HELP! T-Mobile G3 - Can't Upgrade to Lollipop Via OTA or LGMobile Support Tool - G3 Q&A, Help & Troubleshooting

Hi everyone! I need some help or guidance here. I think I may know why this is happening but not sure . I'll explain in detail below:
Anyway, so the long awaited Lollipop was apparently released on April 7th for the T-Mobile LG G3. I've been waiting for it for a while just as many other probably have been. Well, none of the updates ever showed up on my phone via OTA or the LGMobile Support Tool.
The only thing I can think of as to why this MIGHT be happening to me (unless nobody else has been able to update yet because T-Mobile delayed the update) is because my IMEI has been reflashed to a Galaxy Note 2. However, I'm not sure that a different IMEI on my phone would prevent it from being updated since the firmware is obviously still a D851 LG firmware...
My phone is NOT rooted. It's all stock by the way.
Anyway, I guess what I need to know is:
1) Has everyone else with the T-Mobile Lg G3 been able to successfully update to Lollipop yet?
2) Will the different IMEI on my phone affect whether or not my phone is detectable as a D851 G3?
Thanks everyone in advance!

Bump. Anybody?

I'm really not sure that IMEI have any effect on the update center , have you tried to do a factory reset ?
another thing I can think of is just root your device and install a stable fast stock rom that uses LP on it ( like cloudy ).

MrFishiz said:
I'm really not sure that IMEI have any effect on the update center , have you tried to do a factory reset ?
another thing I can think of is just root your device and install a stable fast stock rom that uses LP on it ( like cloudy ).
Click to expand...
Click to collapse
Yeah I'm not sure it does either. I talked to a friend of mine that works at T-Mobile and he said a mismatched IMEI shouldn't make a difference. However, worst case scenario I'll have to manually flash it to Lollipo once the official ROM has been uploaded somewhere on the internet. I haven't tried to do a factory reset. Not positive on this but I think the IMEI is stored in memory that won't change whether it's factory reset or not especially since the original one was wiped and replaced.
I'll try to stick to the stock ROMs on this phone to avoid any issues with the custom stuff. Although, I was never able to successfully tether via WiFi on this phone. It works via USB cable. Still annoying hehe.

SaMirakle said:
Yeah I'm not sure it does either. I talked to a friend of mine that works at T-Mobile and he said a mismatched IMEI shouldn't make a difference. However, worst case scenario I'll have to manually flash it to Lollipo once the official ROM has been uploaded somewhere on the internet. I haven't tried to do a factory reset. Not positive on this but I think the IMEI is stored in memory that won't change whether it's factory reset or not especially since the original one was wiped and replaced.
I'll try to stick to the stock ROMs on this phone to avoid any issues with the custom stuff. Although, I was never able to successfully tether via WiFi on this phone. It works via USB cable. Still annoying hehe.
Click to expand...
Click to collapse
There is already a firmware on the forum: http://forum.xda-developers.com/showthread.php?t=2785089
I don't know if you can do this guide though since you never rooted your phone, better if you ask there.

MrFishiz said:
There is already a firmware on the forum: http://forum.xda-developers.com/showthread.php?t=2785089
I don't know if you can do this guide though since you never rooted your phone, better if you ask there.
Click to expand...
Click to collapse
Thanks for the link. I don't think the OP has the D851 Lollipo version uploaded. I only saw it for D855. I guess I'll just wait until everyone else gets the official update and flash it manually. From what it sounds like people have been having issues minor issues with Lollipop anyway. Maybe that's why T-Mobile is delaying the OTA updates. Who knows

Related

[FIX] ++++ bell users 3 button combo fix!!!!!!!!!!! +++++

http://www.facebook.com/note.php?note_id=10150262535205538&id=260085296049
It says it will wipe everything. So a complete backup is needed.
I am still quite new to this. Forgive me, but what is the BEST way to back up EVERYTHING -- including apps and contacts and SMS etc.
I have Titanium Back up Pro (and im rooted) though I haven't really used it yet -- is this the best ?
Is there any good apps out there ? Any good programs I should know ?
I just saw this too. Unfortunately, I've upgraded to JH2. The facebook post says you need JG9.
We can use this post for our flash guide using Kies:
http://forum.xda-developers.com/showthread.php?t=766589
Now... how can we locate a JG9 firmware image? I cannot find it on samfirmware. I guess we'll need to flash back to get this update.
I'll update my post when I find information, but feel free to post how we can get back to the JG9 firmware if I'm off base.
- Titanium backup is good to backup apps and data.
- I've used SMS Backup and Restore to backup SMS.
- Contacts are backed up by Google itself as is the calendar.
- APN data might have to be re-entered manually. There is an APN backup and restore as well.
- I'm not sure if call log data can be backed up and restored.
Too late for my phone
but great news
I find titanium hard to use, undestand and unreliable. Mybackup pro is waaaay better.
Is it just me or didnt my phone update to that firmware weeks ago when I got the thing... Some fix Samsung, thanks alot for wasting the last 2 weeks of my life waiting on you to come up with a resolution.
Please someone tell me im wrong... lol
If you have attempted to resolve the three-button recovery issue by upgrading the device to JH2 using a version of Kies earlier than 1.5.110074_45 and the recovery procedure is not working, please visit a Bell authorized dealer to have the device returned to a Samsung authorized service centreto have the issue resolved.
WHAT ?????
I installed JH2 via Kies something like 2 weeks ago. 3 button recovery/download is still not working. The Facebook page helpfully recommends taking it back and getting it serviced, but I think I'll wait until it's bricked.
I guess our only hope is for someone to tell us how to safely downgrade..
Dawgplg said:
Is it just me or didnt my phone update to that firmware weeks ago when I got the thing... Some fix Samsung, thanks alot for wasting the last 2 weeks of my life waiting on you to come up with a resolution.
Please someone tell me im wrong... lol
Click to expand...
Click to collapse
Just downgrade to JG9 then do the update.. its a different version of JH2 that is up for download via KIES it updates the SPL. were the old one didn't
Im hoping someone can get KIES to downgrade to JM9, so that we can update to JH2 using the supposed new version of KIES. Dont really see how this will make any difference, but heres to wishful thinking.
Any idea how I can go about getting the JG9 firmware?
Does anyone have a download link for JG9? Pretty sure you can get kies to flash any rom you want by fiddling with the registry.
this is awesome news. im still on the stock firmware. ive been scared to update to ANYTHING due to this problem. i havent even rooted the thing.
im gonna wait and see what the results are for other people before i do this too. maybe im paranoid but it doesnt hurt to be patient i guess.
TriC_101 said:
Just downgrade to JG9 then do the update.. its a different version of JH2 that is up for download via KIES it updates the SPL. were the old one didn't
Click to expand...
Click to collapse
Sorry was trying to quote you.. Anyway Id love to get back to the previous firmware, Any idea how to go about that? Ive seen people redirect KIES to other Firmwares, ie the new Froyo build, but havent seen anything to go back.
Hmm...
This "new" JH2 which should fix the "3-button combos" is a low package.
Maybe Kies (Odin SS_DL) is able to update the bootloader, because Odin does not seem to be able to do it.
If someone wants to try it with Odin, I can upload the file.
evil-doer said:
this is awesome news. im still on the stock firmware. ive been scared to update to ANYTHING due to this problem. i havent even rooted the thing.
im gonna wait and see what the results are for other people before i do this too. maybe im paranoid but it doesnt hurt to be patient i guess.
Click to expand...
Click to collapse
Hey man I am with you I think. I haven't done NO upgrades or firmware updates. Why? b/c I can't get Keis to work
So I'm still on stock.
My phone says this:
Original Production Software:
PDA: I9000UGJG9
PHONE: I9000UGJG9
CSC: I9000BMCJG9
I've only rooted my phone and used the 1-click-lag-fix
So questions -- once I upgrade my phone via Keis do I have to re-apply 1-click-lag-fix ?
do I have to un-root my phone before I upgrade via Keis ?
Thanks guys
@richthofen
Does this mean it is definitifly a software issue or could it still be an hardware issue since the older stock firmware can be updated and the newer roms can not..
Fishie said:
@richthofen
Does this mean it is definitifly a software issue or could it still be an hardware issue since the older stock firmware can be updated and the newer roms can not..
Click to expand...
Click to collapse
Its software and it has been all along.. its the SPL Boot-loader... all they have done is get KIES to flash the boot loader this time.. in the past when you changed roms the bootloader was not changed.. now this flash with update the boot-loader with the fix..
Hmm, I updated a few weeks back to JH2. Its been running fine, but having that 3 button ability would give me more peace of mind. They suggest bringing it to a dealer for warranty replacement/repair if we've already upgraded - seems a bit excessive. I'm wondering if this "bootloader" alteration will be included in future firmware updates perhaps? Like froyo (hopefully in a few weeks)? If that's the case, I'll just wait for that instead of trying to flash back to JG9, then back forward to the "new" JH2.
Any word/thoughts on if this bootloader thing is a one-time deal from JG9 to new JH2 only?
- Goatblaster
I would assume that most people that want the 3-button fix are the kind of people that upgraded to JH2 as soon as it was available and thus with a version of kies "prior to 1.5.110074_45". Therefore most people will fall into the category where they must return the phone for service as explained in samsung FB note.
This is bizarre... even if the new firmware is the same as JH2 except for the low level stuff, they could have given it a new name just to allow kies to upgrade it. Instead they are explicitly telling us to send the phone back! It really looks like they are shooting themselves in the foot. Why not tell us to wait one week for Froyo and get the new boot loader + froyo at the same time. Returning it to Samsung will take much longer.
Also, there are a lot of users who did upgrade to JH2 using the latest Kies, and not one of them has emerged saying it fixed the 3-button issue.
Either Samsung has failed big time on this, or the statements on FB are not legit.

V20B upgrade, should I?

Hi XDA users.
I've recently bought a new lg, the internatinal version. Now, I have the SEA firmware. I got an update from the LG PC Suite for version V20B. I wonder if I should update my device, since it's a new one and I still have my warranty.
Also, I am not at home most of the time, and I cant go fixing it during most of the week, so is it safe? are there any memory leaks like some people reported?
Thanks in advance.
ToM446 said:
Hi XDA users.
I've recently bought a new lg, the internatinal version. Now, I have the SEA firmware. I got an update from the LG PC Suite for version V20B. I wonder if I should update my device, since it's a new one and I still have my warranty.
Also, I am not at home most of the time, and I cant go fixing it during most of the week, so is it safe? are there any memory leaks like some people reported?
Thanks in advance.
Click to expand...
Click to collapse
Updating stock official LG Firmware through OTA or LG PC Suite does NOT void your warranty, only rooting does but you can get warranty back by unrooting. If you plan to root it then you shouldn't upgrade yet because right now it G3 can't be rooted when it's running stock LG Lollipop. If you don't care about rooting then you should definitely update with LG PC Suite, it's safe, it's fast, it's very good. My G3 was like a new phone. I would strongly suggest doing an factory reset after flashing for maximum smooth experience.
ToM446 said:
Hi XDA users.
I've recently bought a new lg, the internatinal version. Now, I have the SEA firmware. I got an update from the LG PC Suite for version V20B. I wonder if I should update my device, since it's a new one and I still have my warranty.
Also, I am not at home most of the time, and I cant go fixing it during most of the week, so is it safe? are there any memory leaks like some people reported?
Thanks in advance.
Click to expand...
Click to collapse
I just upgraded my D855 SEA version from v10k to v20b. All good, but then LG PC Suite wanted to upgrade again to v20b-L, but this time it went thru the upgrade and ended in a bootloop. I had to factory reset to fix it, and now its back on KitKat...
Just going thru the upgrade again now to lollipop....
Anadim said:
Updating stock official LG Firmware through OTA or LG PC Suite does NOT void your warranty, only rooting does but you can get warranty back by unrooting. If you plan to root it then you shouldn't upgrade yet because right now it G3 can't be rooted when it's running stock LG Lollipop. If you don't care about rooting then you should definitely update with LG PC Suite, it's safe, it's fast, it's very good. My G3 was like a new phone. I would strongly suggest doing an factory reset after flashing for maximum smooth experience.
Click to expand...
Click to collapse
Thx for the answer, though that my warranty isn't the ordinary one, my phone is from a private store and I don't quite sure about their policy, I would check it.
xdatastic said:
I just upgraded my D855 SEA version from v10k to v20b. All good, but then LG PC Suite wanted to upgrade again to v20b-L, but this time it went thru the upgrade and ended in a bootloop. I had to factory reset to fix it, and now its back on KitKat...
Just going thru the upgrade again now to lollipop....
Click to expand...
Click to collapse
Thx for the answer, do you have any memory leaks? is it possible to restore back to kitkat without losing my warranty? and does it work for you now? should i factory reset it before updating?
ToM446 said:
Thx for the answer, do you have any memory leaks? is it possible to restore back to kitkat without losing my warranty? and does it work for you now? should i factory reset it before updating?
Click to expand...
Click to collapse
Too early for memory leaks - that was specific to the Nexus 5 anyway i think.
Dunno about warranty stuff. To my knowledge using PC Suite is covered by warranty.
Lollipop works ok now. Took ages though to upgrade. From my terrible experience, i'd probably recommend a factory reset first, but you shouldnt have to.
xdatastic said:
Too early for memory leaks - that was specific to the Nexus 5 anyway i think.
Dunno about warranty stuff. To my knowledge using PC Suite is covered by warranty.
Lollipop works ok now. Took ages though to upgrade. From my terrible experience, i'd probably recommend a factory reset first, but you shouldnt have to.
Click to expand...
Click to collapse
And, are you suggesting me to upgrade? Is it much better? What improvements should I see in terms of speed and battery?
Thanks in advance.
LG PC SUITE error "unable to continue analysis of environment"
Hi All Happy New Year
I also have SEA version LG G3, saw the new prompt via PC Suite to upgrade to 20b, however came across the following error message "unable to continue analysis of environment". Would appreciate if anyone can help point out any potential problem?
Thank you
shingoloh said:
Hi All Happy New Year
I also have SEA version LG G3, saw the new prompt via PC Suite to upgrade to 20b, however came across the following error message "unable to continue analysis of environment". Would appreciate if anyone can help point out any potential problem?
Thank you
Click to expand...
Click to collapse
Try upgrading with LG Flash Tool 2014.
Use this guide and links, make sure you download the right firmware and If you have 32GB phone make sure you DON'T try to flash the 16GB Firmware.
http://forum.xda-developers.com/showthread.php?t=2785089
ToM446 said:
And, are you suggesting me to upgrade? Is it much better? What improvements should I see in terms of speed and battery?
Thanks in advance.
Click to expand...
Click to collapse
Its up to you. I like the lolliop notifications and Trusted Places functionality. I dont know about battery, i only just upgraded a few hours ago.

[D850] Lollipop Update not found - Unlocked Phone

Hi,
I bought a LG G3 from Ebay which was blocked on AT&T for using it both in the USA and in Europe (I choose this model for its frequencies supported). It is a D850 model as you can expect.
After receiving it, I unlocked it to run different carriers. I rooted it as well.
I want to install the AT&T 5.0.1 update from OTA (I don't care about root right know). But I have one big problem. I keeps saying that my software is up to date which is wrong. Is it because I'm on T-Mobile right know and AT&T blocks the update ?!
I'm using build D85010d. right know and I never had a software update notification. I've tried to set my phone date to a couple days forward as suggested by Android Police. No luck.
I just want to have the update. After that if it says "you are rooted, you can't install", I will unroot it and reinstall.
Is there any way to update manually ? I heard it's impossible thanks to AT&T.
This is beginning to irritate me.
Thank you in advance
picobuntu said:
Hi,
I bought a LG G3 from Ebay which was blocked on AT&T for using it both in the USA and in Europe (I choose this model for its frequencies supported). It is a D850 model as you can expect.
After receiving it, I unlocked it to run different carriers. I rooted it as well.
I want to install the AT&T 5.0.1 update from OTA (I don't care about root right know). But I have one big problem. I keeps saying that my software is up to date which is wrong. Is it because I'm on T-Mobile right know and AT&T blocks the update ?!
I'm using build D85010d. right know and I never had a software update notification. I've tried to set my phone date to a couple days forward as suggested by Android Police. No luck.
I just want to have the update. After that if it says "you are rooted, you can't install", I will unroot it and reinstall.
Is there any way to update manually ? I heard it's impossible thanks to AT&T.
This is beginning to irritate me.
Thank you in advance
Click to expand...
Click to collapse
have you found any solutions to this? i'm using an unlocked att G3 as well (although not blocked) and I can't figure out how to update. i even tried to put someone's ATT sim in it and it still said it was up to date, which is completely false. god i hate att. can't update, can't use Qi charging, can't do anything.
I can't update my lg g3(d855) too. It's have the 4.4.2 kitkat and i want upgrade it to 5.0.1 lollipop.
Plzz help if u find a solution to this problem
Same issue .......how to update to lollipop manually ....................... if someone can help it will be appreciated :good:
I am having an issue with the AT&T Lollipop update, as well. I bought a D850 from eBay on KitKat 4.4.2, and when I inserted my AT&T MVNO SIM and checked for updates, it found the Lollipop update. It started downloading, but about 2/3 of the way through, the display shut off (I had it set for 15 minutes). When I got the display back, this action had stopped the download, and it did not continue. Now, when I check for updates, it just says I have the current version. I have run system resets, and tried a different AT&T SIM, but I can't get the Lollipop download again. Does the start of a FOTA download set a flag somewhere that prevents re-downloading?
Only thing I could think of is asking for a .kdz file for your phone and carrier and then flashing that using the LG Flash Tool
unable to update D850
I have the same issue. I have a D850 AT&T version and my is not showing any update available. I am in 4.4.2. Any solution how to update? Please help. Thanks to all
I'm another victim of this. Have someone found a solution? I'm desperated. And sad, I feel scammed.
At&t LG g3 d850
Hi, I'm New in the XDA forum.
My name is Neeraj
And when I saw your post, I found me.
What ever you do please don't do custom rom update.i found that in a hard way.
Like you I too bought one from ebay, at&t logo but unlocked, and while trying to update says it's up to date.
Later I found out I need at&t SIM to update the phone. Because it's only network unlocked not the entire phone. It still got some sorts of at&t restrictions.
Any way I went and rooted, installed twrp, and cm13 6.0.1 then Walla my phone goes into reboot loop and when it finally opens up the network doesn't work.
By the I'm in Australia , temporary residence and I don't have at&t SIM.
So good luck and infact i'm hoping some one will guide me too
I fixed it, don't know exactly if it will work on others.
But what exactly I did was search Google download official stock rom for at&t LG G3 D 850 ( KitKat or lollipop), flash the rom and Walla got my IMEI number restored and it fixed my boot loop problem.
Then backed up by all data, IMEI, etc and then flashes back to custom CM marshmallow. Now all is well. ?
Hope it this will help some one aleast a newbie lie me

Installing the Official 6.0.1 update via Samsung Kies or Odin or different method.

Hey everyone.
I'm running on completely Stock 5.1.1 OK1 on my Note 4 and just recieved the official MM OTA update last night. Due to my phone having a lot of junk and being laggy I decided to flash the official firmware from any external method to have a clean install of the os. I heard about Samsung Kies which makes a back up of your phone and installs the latest os, I installed and backed up my phone last night but it didn't seem to give me an update on the os, it said "This is the latest version" (5.1.1 COK1).
My main concern about this is. I've bought this phone from Pakistan (used phone but in brand new condition) and I'm currently living in Malaysia and I have no idea who was the previous owner of this phone. In Kies it shows the phone number different than what I have (maybe its the Sprint phone number?).
What if my carrier is locked by having a clean install? Or any sort of other related issue occurs.
Please take some time to enlighten the facts from your knowledge, will highly appreciate it.
Regards.
waiting for official release bro. If rom is released on sammobile, see the icon kies highlighted on the right.
zincbros said:
waiting for official release bro. If rom is released on sammobile, see the icon kies highlighted on the right.
Click to expand...
Click to collapse
Yeah but you totally missed my question here.
Its not that I don't want to do some research myself, I'm a student and I'm busy most of the time. So if anyone can take out their precious time to answer my question I'd really appreciate the help.
If you're concerned about your phone or sim getting lock..you can just use galaxy tools apk v3.1.5 & then upgrade the apk to v3.1.8 & it will unlocked it for you... but i doubt it will lock you down... maybe you can just try to back your rom completely & restore if any issues encounter
it's dependent on the way that they unlocked the phone, someone in vietnam has been locked after updated the phone, but my phone was not.
zincbros said:
it's dependent on the way that they unlocked the phone, someone in vietnam has been locked after updated the phone, but my phone was not.
Click to expand...
Click to collapse
And I have no idea how my phone was unlocked, I just bought it like this. I can see the Sprint phone number on Samsung Kies maybe I should write an email to Sprint asking them to unlock it using that Sprint phone number?

Help S6 MM (G920-P) No service

Help recently my phone updated onto marshmallow after updating there is no signal or service i am using international carrier out of US
my phone is unlocked and working perfectly on lollipop please anybody tell me to fix this no service issue on MM,,my phone is routed and has twrp 3.0
removed sprink.apk through root explorer to avoid handsfree activation cant update prl,profile or UICC unlock
PS i know how to revert back to lollipop i just need anybody to tell me to fix no service issue do i need to unlock again on marshmallow or some guide line will be
much appreciated
jinderation said:
Help recently my phone updated on auto to marshmallow after updating there is no signal or service i am using international carrier out of US
my phone is unlocked and working perfectly on lollipop please anybody tell me to fix this no service issue on MM,,my phone is routed and has twrp 3.0
removed sprink.apk through root explorer to avoid handsfree activation cant update prl,profile or UICC unlock
PS i know how to revert back to lollipop i just need anybody to tell me to fix no service issue do i need to unlock again on marshmallow or some guide line will be
much appreciated
Click to expand...
Click to collapse
You posted here as well: http://forum.xda-developers.com/spr...nals-gone-marshmallow-ota-update-how-t3334115
The post above yours on that thread suggested a factory reset. Did you try that?
koop1955 said:
You posted here as well: http://forum.xda-developers.com/spr...nals-gone-marshmallow-ota-update-how-t3334115
The post above yours on that thread suggested a factory reset. Did you try that?
Click to expand...
Click to collapse
yes i tried updated MM S3CPD2 latest downloaded through android file host..tell me what should i do it gives either no service or emergency calls only rit now on BOL1 lollipop:crying::crying::crying:
jinderation said:
yes i tried updated MM S3CPD2 latest downloaded through android file host..tell me what should i do it gives either no service or emergency calls only rit now on BOL1 lollipop:crying::crying::crying:
Click to expand...
Click to collapse
Because you have an international carrier, you probably need to check with them for an update.
But on the thread that I linked to, other people took the Marshmallow update, then did a factory reset and got their service back.
I can't help you more than that since I live in the US.
koop1955 said:
Because you have an international carrier, you probably need to check with them for an update.
But on the thread that I linked to, other people took the Marshmallow update, then did a factory reset and got their service back.
I can't help you more than that since I live in the US.
Click to expand...
Click to collapse
yes i tried everything now there is no fix for this im reverted back to lollipop even i bricked my phone to continuous reboot on stock ..then i drained the battery and deleted the cache and the data to return back to normal mode ... i was actually con into buying this model i was told that this model was G920F even when i bought it said on the system it was g920f then i realized it wouldnt update new security logs there was no update icon even the imei matched from the back there was no denying it was g920f being a noob at that time i manually updated n bricked my phone only in the download odin mode was i able to realize it said G920P.. had to take it to the software guy gave him so much money to fix the software being a noob that i was at that time..the phone has nothing but frustration for me from the start i bought it from a used retail shop they gave only one week warranty bought it for 320US$ two months ago....there is so much con outside so urge dont buy used sets if u dont have the knowledge first research then buy

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