[Q] USB not recognised - Sprint Galaxy Note 4 Q&A, Help & Troubleshooting

Can anyone help me please.....?
I recently updated my Note 4 to lollipop and since then my PC cannot recognise the phone.
I have tried a variety of USB cables.
I have also tried installing the drivers and kies several times.
I have also tried different PC's to resolve this issue.... still nothing.
The phone charges ok ... so no issues on the charging side.

chico1983 said:
Can anyone help me please.....?
I recently updated my Note 4 to lollipop and since then my PC cannot recognise the phone.
I have tried a variety of USB cables.
I have also tried installing the drivers and kies several times.
I have also tried different PC's to resolve this issue.... still nothing.
The phone charges ok ... so no issues on the charging side.
Click to expand...
Click to collapse
Make sure usb debugging is on.
Have you tried putting the phone in download mode, starting odin then plugging the phone in and seeing if odin will recognize it? If that works then download the OB7 lollipop stock tar from the general section and flash it with odin.
Hope this helps. Good luck.

jhill110 said:
Make sure usb debugging is on.
Have you tried putting the phone in download mode, starting odin then plugging the phone in and seeing if odin will recognize it? If that works then download the OB7 lollipop stock tar from the general section and flash it with odin.
Hope this helps. Good luck.
Click to expand...
Click to collapse
Last time i odined the nk2 stock, i forgot to turrn on usb debugging. funny part was inhad no issues with cf auto root...i found it much later when i was going thru settings
Sent from my SM-N910P using Tapatalk

I've been through three Note 4's now - ever since Lollipop I cant mount USB in the OS or in recovery. It's absolutely insane. other Sammy phones are fine - I bring them back into the store and they can't mount anything either - so they give me a new phone.
This one came with Lollipop out of the box, so we activate it and plug it into their laptop. It sees the phone and you can see the device in Explorer. I drive home and some apps update on the way.
Get home - NONE OF MY PCs SEE THE ****ING PHONE!!!!
I'l going to have to kill something now - this makes ZERO sense. I know what I'm doing, I know all about drivers, USB debugging, blah blah. Still these Note 4s just plain won't mount USB. They charge fine but PCs don't see them.
I need to root the damn thing so I can get all my apps back on there but of course ODIN can't see a phone that won't mount.
Any advice? Been dealing with this for two weeks now... I can't find anybody else with a similar issue.

Related

All of a sudden phone will not connect to pc.

Alright I am running cm9 and have been for weeks with no issues. I got the new galaxy s3 and installed the drivers on my pc to root it and all that. I want to change roms on my E4GT though so I go to plug it in and it charges but will not connect so I figured I had to reinstall the usb drivers for my e4gt so I did and still nothing. I am in no way a newb i have flashed tons of roms and I know I did not do anything wrong. I believe I am just missing a driver. Can someone point me in the right direction? I have the latest version of kies installed and the drivers straight from samsungs website.
Made a little progress but not much. I realized I didnt have usb debugging enabled so I enabled that but now when I plug it in it just says usb debugging enabled instead of asking if I want to mount as storage device I have tried rebooting phone and pc several times. I am running out of ideas.
Did you get the drivers by installing Samsung Kies?
I ran into a similar issue once. I removed all Samsung software with all devices disconnected, did a reboot, re-installed a new copy of Kies, and when I plugged in the device, I opened the notification and told it to skip searching Windows Update.
Also, make sure you are plugging it into a powered USB port, so one on the back of your computer. Sometimes laptops don;t provide enough power either. My girlfriend's OG Epic refused to flash on my MacBook Pro, but worked fine on a desktop.
Latest version of Samsung Kies: http://org.downloadcenter.samsung.com/content/SW/201105/20110512115717796/Kies_2.3.2.12054_20_1.exe
Thank you very much i will give it a try and report back.
Sent from my SPH-D710 using XDA
Mattheyu said:
Did you get the drivers by installing Samsung Kies?
I ran into a similar issue once. I removed all Samsung software with all devices disconnected, did a reboot, re-installed a new copy of Kies, and when I plugged in the device, I opened the notification and told it to skip searching Windows Update.
Also, make sure you are plugging it into a powered USB port, so one on the back of your computer. Sometimes laptops don;t provide enough power either. My girlfriend's OG Epic refused to flash on my MacBook Pro, but worked fine on a desktop.
Latest version of Samsung Kies: http://org.downloadcenter.samsung.com/content/SW/201105/20110512115717796/Kies_2.3.2.12054_20_1.exe
Click to expand...
Click to collapse
Actually no i did not get the drivers by installing kies because I already had it i got the sprint sph d710 usb drivers. Should I uninstall those and just install kies?
Well this is a rediculus problem that I am having now.. I cant install kies because it is saying I am not connected to the internet and I clearly am as I am posting this on the same pc that I am trying to install on.. I have tried rebooting the pc that does nothing.
Alright I got kies to install but still the same thing when I plug the phone in it says usb debugging enabled i really have no idea what is going on.
have you tried different ports on your computer, also have you maybe tried a different computer. If not it could be phone issue I fried my usb board on mine. best bet to try that is to flash another rom if possible and see if it you can connect to computer
scud626 said:
have you tried different ports on your computer, also have you maybe tried a different computer. If not it could be phone issue I fried my usb board on mine. best bet to try that is to flash another rom if possible and see if it you can connect to computer
Click to expand...
Click to collapse
I have tried different ports but not a different comp. Ya I am gonna flash a new rom and see if that helps. How could I have fried the usb board though? I havent touched the phone in days since I got the gs3.
Yup Just flashed the new Super Nova rom and now everything is working again, thank you very much for all the help and if anyone hasnt checked out that rom yet they need to its awesome!

[Q] Problem regarding super user and USB connection

Dear All,
I have encountered a problem with my note 2 that unfortunately closes a lot of doors for me to fix. I thought about asking you guys and hopefully this has not been asked before. Ok so my problem is that I had rooted phone ages ago and i had SuperSU installed with the root. Later on some official update came out and I let it update. After that I might have lost my root there and then not sure though. When I try to do something in root it won't let me, also it fails when trying to change super user app. What is killing me mostly is that any computer I connect using different cables, won't recognise my phone, as if it was not even connected although it charges normally. At first it was sometimes charging and not, sometimes freezing if connected to the USB. It might be hardware related but I want to try to fix this issue first to be sure. I can't even use Odin since it's not being detected so unrooting and going back to the seller is out of question.
Can anyone help me please? I am thinking of trying custom firmware through sdcard installation but i cant even install CWM and when using official recovery the package is not accepted. (signature issues). There may be some easy workaround I do not know of hence me asking you experienced guys.
Big thanks for reading this and hopefully helping me.
joshua
So you mean odin is not detecting phone in download mode ?
Try connecting the phone and see if adb works but I don't really think it would work. Try another cable. Could be that usb port is damaged.
Try another recovery.
Sent from my GT-N7100
UtkarshGupta said:
So you mean odin is not detecting phone in download mode ?
Try connecting the phone and see if adb works but I don't really think it would work. Try another cable. Could be that usb port is damaged.
Try another recovery.
Sent from my GT-N7100
Click to expand...
Click to collapse
No, Odin is not detecting the phone although it starts charging like normal. I will check adb later tonight when I am on my home pc. I have tried in total 4 different cables same result. I have used 3 different operating systems on different computers, still not detected. Usb port might be damaged but I don't think they will be happy seeing its rooted.(they being the store i bought it from, that is why I have not gone to them yet.
I have a similar issue since 4.1.2 however my phone is recognized by computer and odin in download mode, are you sure you tried it on download mode?
yudodis said:
I have a similar issue since 4.1.2 however my phone is recognized by computer and odin in download mode, are you sure you tried it on download mode?
Click to expand...
Click to collapse
Yes I have tried download mode, that's why this problem is killing me :/ The root access is completely unusable and not working too.

[Q] USB connection

Hey,
I have looked everywhere found many tricks and tips, guides, programs, drivers, yet i'm still have problems. I think that it could be problems with my phone. I recently bricked my phone (installed a rom from a different note 2 version and was stuck in a boot loop). Went to go plug in the phone to restore back to stock and the phone wasn't detected. It was a new laptop so i figured it was a driver issue. Installed the drivers still nothing. Long story short I have installed multiple drivers, Note 2 toolkit (mskip big thanks), Samsung Kies, and Odin (all at separate times) all in an attempt to get this phone connected. I have tried 2 different USB cords, different plug-ins, different computers yet still nothing. Now I have gotten my phone back to stock but went to install a new rom and now it wont load past the boot screen. But that was after my trying for a whole day of plugging in and unplugging before 1 time it was connected. I can not understand the issue besides it being my phone. I don't have anything else to try besides plugging it in and out over and over for the 1 time it decides to work and connect. I am getting very frustrated with this because I currently have no phone. Is their a way to tell if the connector is messed up in any way? I'm really needing help because nothing i'm doing is working.
Steepgnomeking said:
Hey,
I have looked everywhere found many tricks and tips, guides, programs, drivers, yet i'm still have problems. I think that it could be problems with my phone. I recently bricked my phone (installed a rom from a different note 2 version and was stuck in a boot loop). Went to go plug in the phone to restore back to stock and the phone wasn't detected. It was a new laptop so i figured it was a driver issue. Installed the drivers still nothing. Long story short I have installed multiple drivers, Note 2 toolkit (mskip big thanks), Samsung Kies, and Odin (all at separate times) all in an attempt to get this phone connected. I have tried 2 different USB cords, different plug-ins, different computers yet still nothing. Now I have gotten my phone back to stock but went to install a new rom and now it wont load past the boot screen. But that was after my trying for a whole day of plugging in and unplugging before 1 time it was connected. I can not understand the issue besides it being my phone. I don't have anything else to try besides plugging it in and out over and over for the 1 time it decides to work and connect. I am getting very frustrated with this because I currently have no phone. Is their a way to tell if the connector is messed up in any way? I'm really needing help because nothing i'm doing is working.
Click to expand...
Click to collapse
Have the same issue. I am trying fr a work computer, internet restricted, no kies. Now can only recognize note 2 as a camera. When I switch thw usb settings in android, I get the not supported box. Same thing happens at the home computer. I left bb for this??
This is a simple hardware fail and needs to be taken in for warranty repair. The fact that it's bricked, we'll you're just gonna have to cross your fingers and hope they don't charge you for a new one.
Or you can try a jig to get it into download mode and try to push a rom through.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Thats what i'm going to do take it in and see if they can fix it but i want to get it back to stock firmware before but not being able to plug it in to update it is kinda ruining that plan.
Well I turned in 3 notes with custom roms that were rooted and I never got charged, but I always run a stockist rom.
What rom did you flash?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Are u able to boot in recovery?
PM me if u need help
Sent from MOON......
Can you boot into recovery? If so then you can push a file to your SD card using adb. If your having problems with Samsung drivers or what ever good way to test is connecting your phone to a Linux box and setting up udev and adb. Then you can do a adb device command and see if it sees it.
If you have the time to install Linux on a extra hard drive or duel boot you can connect using adb.
Nice thing about Linux is that you can connect directly to the USB device using udev and the device id and with ADB you can push a file onto your phones SD card. Here's a good how to
http://esausilva.com/2010/05/13/setting-up-adbusb-drivers-for-android-devices-in-linux-ubuntu/
Sent from my SGH-I317 using xda app-developers app

[Q] Help Flashing Back To Stock

I recently upgraded to the S5 and wanted to turn my phone back in to Sprint for a credit. When I went to flash it back to stock using Odin the USB connected then randomly disconnected during the flash. Now it won't boot into anything but emergency mode and wont stay connected in Odin long enough to flash. I made sure the drivers installed and the pc could see the phone when plugged in. I am using a cord that is only a couple of weeks old. At this point are there any options to put it back to stock or am I out of luck? I never used Kies either. Thanks in advance for the help.
sunflowerstarr said:
I recently upgraded to the S5 and wanted to turn my phone back in to Sprint for a credit. When I went to flash it back to stock using Odin the USB connected then randomly disconnected during the flash. Now it won't boot into anything but emergency mode and wont stay connected in Odin long enough to flash. I made sure the drivers installed and the pc could see the phone when plugged in. I am using a cord that is only a couple of weeks old. At this point are there any options to put it back to stock or am I out of luck? I never used Kies either. Thanks in advance for the help.
Click to expand...
Click to collapse
so you want to put an S5 back to stock or a S3?
6th_Hokage said:
so you want to put an S5 back to stock or a S3?
Click to expand...
Click to collapse
My S3 so I can get a credit for it.
sunflowerstarr said:
My S3 so I can get a credit for it.
Click to expand...
Click to collapse
i would say try a different PC or USB Cable or a Different port on the PC your currently on....you can try a emergency restore in Kies or you can try to flash on Heimdall
6th_Hokage said:
i would say try a different PC or USB Cable or a Different port on the PC your currently on
Click to expand...
Click to collapse
I've tried about three different cables, all three USB ports and the only other laptop is a Windows 8 machine I can't get to detect the phone at this point. So it is sounding like my suspicions are confirmed on a successful flash. Thank you for the advice, love the signature btw!
sunflowerstarr said:
I've tried about three different cables, all three USB ports and the only other laptop is a Windows 8 machine I can't get to detect the phone at this point. So it is sounding like my suspicions are confirmed on a successful flash. Thank you for the advice, love the signature btw!
Click to expand...
Click to collapse
oh check what i added on the other post and and my laptop is a windows 8.1 machine just sometimes even if the drivers installed i have to check in the Device Manager and Manually make the correct driver work for my phone

Problem with USB Driver

I just got my phone fixed by a repair shop and they had to replace the motherboard. So when I got it back it has 5.0 on it instead of my KitKat ROM I like. I'm trying to get into Odin so I can reflash a stock kitkat rom but no matter what driver I put on my computer when ever I plug my phone in Windows says Unrecognized Device and Odin doesn't pick it up either. Please help!! I am dying without being able to revert back to KitKat and my favorite rom.
The driver I am trying to install is SAMSUNG_USB_Driver_for_Mobile_Phones_v1.5.45.0
By the way it's a T-mobile Note 3.
djnuffsaid said:
I just got my phone fixed by a repair shop and they had to replace the motherboard. So when I got it back it has 5.0 on it instead of my KitKat ROM I like. I'm trying to get into Odin so I can reflash a stock kitkat rom but no matter what driver I put on my computer when ever I plug my phone in Windows says Unrecognized Device and Odin doesn't pick it up either. Please help!! I am dying without being able to revert back to KitKat and my favorite rom.
The driver I am trying to install is SAMSUNG_USB_Driver_for_Mobile_Phones_v1.5.45.0
By the way it's a T-mobile Note 3.
Click to expand...
Click to collapse
Try downloading and installing the newest version of Kies. It will install all the drivers you need. I'll look into that issue in case that doesn't work. Hopefully they didn't install a board with a bad port. It can be bad and still charge.
Sent from my SM-N920T using Tapatalk
ludeawakening said:
Try downloading and installing the newest version of Kies. It will install all the drivers you need. I'll look into that issue in case that doesn't work. Hopefully they didn't install a board with a bad port. It can be bad and still charge.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I'm trying that right now. As soon as I have some results I will post back. Thanks for your help so far.
Maybe that'll work for you.
Sent from my SM-N920T using Tapatalk
I don't have Lolipop, but don't you have to manually set USB to connect on the phone (MTP mode), otherwise it stays in charge mode only? either that or your phone is set to charge mode only and you need to enable either MTP or PTP under USB options, for connection to work.
ludeawakening said:
Try downloading and installing the newest version of Kies. It will install all the drivers you need. I'll look into that issue in case that doesn't work. Hopefully they didn't install a board with a bad port. It can be bad and still charge.
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
So I did exactly what you said to do and I actually have another T-Mobile Galaxy Note 3 to use as an alternate. My phone, no matter what computer I use and whether I use just the straight drivers or the install through Kies3, gives me the same issue - when ever I plug my phone in Windows says Unrecognized Device and Odin doesn't pick it up either. Please help!! I am dying without being able to revert back to KitKat and my favorite rom.
Not sure what to do guys?
The other T-Mobile Note 3 I used as an alternate worked just fine.
pete4k said:
I don't have Lolipop, but don't you have to manually set USB to connect on the phone (MTP mode), otherwise it stays in charge mode only? either that or your phone is set to charge mode only and you need to enable either MTP or PTP under USB options, for connection to work.
Click to expand...
Click to collapse
You're correct about MTP for mounting as internal storage, but MTP and PTP isn't used while in download mode and connected to Odin. It uses ADB at that point and it does that automatically. You just have to make sure USB Debugging is turned on.
djnuffsaid said:
So I did exactly what you said to do and I actually have another T-Mobile Galaxy Note 3 to use as an alternate. My phone, no matter what computer I use and whether I use just the straight drivers or the install through Kies3, gives me the same issue - when ever I plug my phone in Windows says Unrecognized Device and Odin doesn't pick it up either. Please help!! I am dying without being able to revert back to KitKat and my favorite rom.
Not sure what to do guys?
The other T-Mobile Note 3 I used as an alternate worked just fine.
Click to expand...
Click to collapse
Just gonna check some things with you. Have you made sure to activate Developer options and turn on USB Debugging? I know it doesn't connect while attached to a computer right now but does it charge? You said you've tried different computers, but have you tried different USB cables as well?
If the phone is charging but not connecting there is a small trick to see if it's a hardware issue. Get a very this piece of plastic or something else kind of stiff and barely wedge it under the charging port. You put it under the lower side that faces the back cover. You only want something that's going to put a tiny bit of pressure there. Most of the time if a charging port goes out, it's because the contacts are loose. If you do this and it connects as it should, then they put a bad board in the phone. This trick should be the last resort though.
Sent from my SM-N920T using Tapatalk

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