Why does Samsung wipe your device for a screen repair? - Galaxy Tab S Q&A, Help & Troubleshooting

I sent my t800 in for a screen repair had it exactly how I liked rooted, blisspop on backup and currently trying out ironman. All my settings, games, icons everything possible gone. Its back to nib. I'm relieved my device is like new but what's the point of them doing this? Plus I don't have a windows PC so getting root is a hassle. Sorry just annoyed
Moto X 2014

Well probably to be extra safe of making sure everything works. They mostly do that with every repair they do

DUHAsianSKILLZ said:
Well probably to be extra safe of making sure everything works. They mostly do that with every repair they do
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They could at least mention it when your setting up the repairs. Plus the tablet had rapid battery draw before and it still has it. There supposed to do a full diagnostics after repair
Moto X 2014

Maybe they didn't send you your repaired device, but a refurbished one. This is quite common with electronics. Did you check serial/IMIE numbers?

I would asume that, too.

they always wipe for data protection ****

Venzent said:
Maybe they didn't send you your repaired device, but a refurbished one. This is quite common with electronics. Did you check serial/IMIE numbers?
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I thought about that but it has the same nick in the frame where I broke the screen. They might as well of sent me a refurb though
Moto X 2014

Venzent said:
Maybe they didn't send you your repaired device, but a refurbished one. This is quite common with electronics. Did you check serial/IMIE numbers?
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Its the same device when I broke the screen I nicked the chassis and its still there. I actually wouldn't of mined a refurb all of mine have always looked nib.
Moto X 2014

I wondered what you would say if the pictures taken with your tab of mrs Maduro78 would end up at HotXDAwife.com

HANSB57 said:
I wondered what you would say if the pictures taken with your tab of mrs Maduro78 would end up at HotXDAwife.com
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ROFL

HANSB57 said:
I wondered what you would say if the pictures taken with your tab of mrs Maduro78 would end up at HotXDAwife.com
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Lmaoo now that you mentioned it there were some pics on it that shouldn't be viewed lol. Im not with any of them anymore so screw it lol.
Moto X 2014

I did send in my gs3 when it came out for repair, because the screen broke, and I asked the customer service people why they wiped the data, they gave me various reasons like ; I might get a refurbished one, they need to make sure the screen works and they run various tests. And for my own privacy protection so that no one intends to go thru my phone and gather data.

Related

Repair quote from HTC

Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
sebsal said:
Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
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How did you get that quote for a damaged screen? I was quoted £200 for the screen alone, other than the glass itself which is shattered it works perfectly.
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
RomNoR said:
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
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Why are you keeping it if it is a "garbage phone"
ste1164 said:
Why are you keeping it if it is a "garbage phone"
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Because it cost me 550€?!!
What kind of question is that?!
RomNoR said:
Because it cost me 550€?!!
What kind of question is that?!
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you could recoup most of that cost on ebay if you are unable to return it for a refund, so a sensible question.
knownuser said:
you could recoup most of that cost on ebay if you are unable to return it for a refund, so a sensible question.
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That's my last resort.
RomNoR said:
Because it cost me 550€?!!
What kind of question is that?!
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Why didn't you return it...?
DaveDesire said:
Why didn't you return it...?
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Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
RomNoR said:
Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
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If it's really an issue -
Warranty
RomNoR said:
Because the flicker started about 2 days before the end of the return period.
And i thought it was software related because it started after the update.
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Return it under the manufacturers warranty, no point keeping it if you don't get it repaired by them at their expense.
RomNoR said:
Hope it won't start flickering in 1 week bro,l that screen replacement is probably from the "vanilla" batch.
If it's actually the screen that is the problem and not some other component....
Garbage phone. Garbage company.
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Click to collapse
It's not the display, it's either Teg3 physical anomalies or driver issues. Nvidia's drivers and low-level code are proprietary so HTC's dependent on them for a fix. It'll be fixed via updates; it took four on the Asus Prime to alleviate similar issues.
As for "garbage company," the One XL isn't having these issues so HTC's biggest fail was picking Nvidia's Teg3 for the non-LTE One X. It doesn't let them off the hook but I highly doubt they'd have made that choice knowing the issues it was going to create for their customers. Or released a flagship phone that was to be their salvation knowing a percentage were going to have such visible issues. It is odd that it wasn't caught in testing and that none of the professional reviewer's units had it.
As for 169GBP, Samsung charges 200GBP for a screen replacement on the SGS2 so it's not all that bad.
I paid R1300 for a screen replacement for my old SE K800i so screen replacements seem to be a pricey exercise.
Sent from my GT-I9000 using XDA
BarryH_GEG said:
It's not the display, it's either Teg3 physical anomalies or driver issues. Nvidia's drivers and low-level code are proprietary so HTC's dependent on them for a fix. It'll be fixed via updates; it took four on the Asus Prime to alleviate similar issues.
As for "garbage company," the One XL isn't having these issues so HTC's biggest fail was picking Nvidia's Teg3 for the non-LTE One X. It doesn't let them off the hook but I highly doubt they'd have made that choice knowing the issues it was going to create for their customers. Or released a flagship phone that was to be their salvation knowing a percentage were going to have such visible issues. It is odd that it wasn't caught in testing and that none of the professional reviewer's units had it.
As for 169GBP, Samsung charges 200GBP for a screen replacement on the SGS2 so it's not all that bad.
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and qualcomm for failing to finish their Adreno3x series
sebsal said:
Got a quote back from HTC to replace my shattered screen. The price for a new screen is £89. Total cost of my repair which included replacing the damaged back is £169. Ouch!
Get insurance or protection!
Click to expand...
Click to collapse
And you could choose the screen you want? Acer or Sharp?
Didn't get a choice of screen, just a quotation breakdown. Screen totally shattered. They actually quoted £89 for that before VAT. £20 for labour. Also changing the back of the phone as it was scraped and the camera lens was damaged.
The £169 was for all that and the courier collection and return
sebsal said:
Didn't get a choice of screen, just a quotation breakdown. Screen totally shattered. They actually quoted £89 for that before VAT. £20 for labour. Also changing the back of the phone as it was scraped and the camera lens was damaged.
The £169 was for all that and the courier collection and return
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So basically, it it were a car, you totaled it.
phil112345 said:
How did you get that quote for a damaged screen? I was quoted £200 for the screen alone, other than the glass itself which is shattered it works perfectly.
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HTC don't quote until they see your phone. That's what they quoted me after they assessed it
myself11 said:
And you could choose the screen you want? Acer or Sharp?
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Is there an easy way to see which screen i have?
Thanks
Sent from my HTC One X via Tapatalk 2
myself11 said:
And you could choose the screen you want? Acer or Sharp?
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Click to collapse
Why is so many people saying "Acer or Sharp"? We don't know which companies made the screens for one x? Just because it was those two for Sensation doesn't mean One X has the same. Wasn't there a test before the phone came out that comfirmed IPS, and at the same time they said it was a samsung panel? (most likely the warmer one) and then I would guess that the other one is a LG. I believe this mostly becuase I know they are known for colder (and more color-correct) dispays and they acutally make 4.7" 720p ips-panels and also because the viewing angels are less good on the colder one, just like LG's usually are. But I don't know, no point in guessing. This just seem most logical, since I haven't even seen acer or sharp ips-panel in this size, in any resolution.
DanteGR said:
Is there an easy way to see which screen i have?
Thanks
Sent from my HTC One X via Tapatalk 2
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Yeah, you could "adb pull /proc/last_kmsg kmsg.txt" and in there it should say "panel_id=". All I know is "0x294000f" is the warm one (Samsung?) and "0x4940014" is the cold one (LG?).

[Q] Help: About to buy an HTC one X "used"

I found an ad for a HTC one X that has apparently only been used for 3 days, so it is sorta brand new. The seller is asking for 425$ and most of the One Xs seem to retail for 600-700$. I've never bought a phone like this before and I am just a little skeptical. Is there any possible way to be scammed, i.e could this be a duped/fake One X? I guess my question is what sort of inspections can I perform to ensure that I am not being scammed and that the phone is in great condition? Thank you in advance.
Yes people can scam you but this is a great community. You can ask for imei number and check phone recycle sites to see if it recognised it. Also when paying through paypal you can always raise a dispute if he fails to send it and claim a refund. Request photos of it wrapped ready to send. See photos before u buy with his xda name and date on paper in the pic with the phone and get tracking number. If its in marketplace its a good place to buy people are trust worthy here just request pics like I said and stop worrieng
Sent from my HTC One X using Tapatalk 2
Ahh I see. I just messaged him asking for the IMEI number. I am actually meeting this seller in person. We are just going to meet at a local coffee shop and make the exchange so I will get to see the phone prior to buying it. Anything I should look out for/inspect? Haha, you're right, I should stop worrying. Thank for your advice man!!!
leejames55 said:
Yes people can scam you but this is a great community. You can ask for imei number and check phone recycle sites to see if it recognised it. Also when paying through paypal you can always raise a dispute if he fails to send it and claim a refund. Request photos of it wrapped ready to send. See photos before u buy with his xda name and date on paper in the pic with the phone and get tracking number. If its in marketplace its a good place to buy people are trust worthy here just request pics like I said and stop worrieng
Sent from my HTC One X using Tapatalk 2
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SolidSnake1010 said:
Anything I should look out for/inspect?
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Screen flicker, gaps, 'ripple screen', scratches, etc. Might not be a big problem but you can probably negotiate the price down a little if there is any.
Sent from a 15" screen.
cronus101 said:
Screen flicker, gaps, 'ripple screen', scratches, etc. Might not be a big problem but you can probably negotiate the price down a little if there is any.
Sent from a 15" screen.
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These are good things to look out for to serve as a starting point. Also, are you a developer or you just want to own this vicious beast? You might want to check or ask the seller if this was a developer phone before?
I usually do the usual bootloader recovery check (Volume Down+Power Button) just to check if the bootloader is already unlocked, if it is the next question would be if the phone is rooted. Alhough rooting a phone is usually safe in the hands of people who knows how to deal with it, you might want to cover this ground as well...
I don't know man,seems kinda cheap for a phone that's been lauched just a couple of weeks ago.Check that everything works,a friend of mine had to go with his One X back at the store to get a new one because the camera wasn't working.Check absolutly everything before you buy the phone,even look for dead pixels or things like that.
Ow,and watch out because the Chinese already lauched replicas for One X.

[Q] Should i trade my Nokia N9 for a one x with a messed up LCD?

I sold my htc amaze a few months ago to buy the n9 and im getting tired of not having any app selections (it was cool at first), and the one x looks pretty sick. found someone on craigslist that is willing to trade but he dropped the phone and the screen doesn't turn on. he has a new digitizer for it but not an LCD. They aren't too expensive on ebay (found one for like $40). he said the phone turns on and everything works (capacitive buttons, sound, etc). The thing im worried about is if it has water damage, is there any way to find out? and if not do you guys think its worth it?
thanks
edit: nevermind did more searching on the water damage indicator and found it. still would like to know your opinions/advice though
A screen repair requires the digitiser and LCD. Just do a search for broken screen threads here.
BenPope said:
A screen repair requires the digitiser and LCD. Just do a search for broken screen threads here.
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thanks for your reply. yeah ive watched a few videos on it but since they are selling the LCDs on ebay separated from the digitizer I figured you could replace it itself..
edit: im reading on other threads that they are two separate units? some people are saying they are on unit and others are saying the opposite. starting to wonder if its worth it..
stratax said:
thanks for your reply. yeah ive watched a few videos on it but since they are selling the LCDs on ebay separated from the digitizer I figured you could replace it itself..
edit: im reading on other threads that they are two separate units? some people are saying they are on unit and others are saying the opposite. starting to wonder if its worth it..
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Official ones come as one unit and cost more. It'll cost about 150 UK pounds for official repair. Factor that into your cost, and the fact that it's second hand, and the fact you can't test it properly... Is it worth it? I doubt it, but a working One X is an incredible device.
BenPope said:
Official ones come as one unit and cost more. It'll cost about 150 UK pounds for official repair. Factor that into your cost, and the fact that it's second hand, and the fact you can't test it properly... Is it worth it? I doubt it, but a working One X is an incredible device.
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this is what im looking at: http://www.ebay.com/itm/NEW-LCD-DIS...930?pt=LH_DefaultDomain_0&hash=item27c7451912 you don't think this would be real? it also has 30 days money back so if it isn't the real deal..
Don't do it, go for a proper second hand device a fully working one, better to have the original screen as it's a lovely screen.
Sent from my HTC One X using Tapatalk 2
nikzDHD said:
Don't do it, go for a proper second hand device a fully working one, better to have the original screen as it's a lovely screen.
Sent from my HTC One X using Tapatalk 2
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thank you, ill take your advice. it seems not many people are interested in the n9 as much as I thought they would.
It always feels good to have a new device which is fresh and you are much sure that it doesn't have a defect or something, if you're are looking for some advice, well for me, i will personally tell you that go and just buy a new one ( Fresh like Dougie )
flowbeat said:
It always feels good to have a new device which is fresh and you are much sure that it doesn't have a defect or something, if you're are looking for some advice, well for me, i will personally tell you that go and just buy a new one ( Fresh like Dougie )
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Thanks, I think im just going to trade it for the one s. I cant find anybody interested in trading their one x. everyone are spec whores here lol
stratax said:
I cant find anybody interested in trading their one x. everyone are spec whores here lol
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That's because we're taller than you
BenPope said:
That's because we're taller than you
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hahah, I didn't mean "here" as in the XDA community. im talking about my state. or the majority of people in general I guess
my Nokia n9 is smoother than my Amaze I had before it. I just cant do without the apps D:

Screen repair for Non EU tablet in UK?

My tablet screen is absolutely shattered and Intercity samsung repair centre can't repair it as it's non eu, any recommendations?
Can't? WTF? Hardware for the screen does not change between countries. You should pay for it tho since warranty will not be accepted.
SM-P601 cihazımdan Tapatalk kullanılarak gönderildi
uncensoredtr said:
Can't? WTF? Hardware for the screen does not change between countries. You should pay for it tho since warranty will not be accepted.
SM-P601 cihazımdan Tapatalk kullanılarak gönderildi
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Yeah ive just emailed back asking if they thought I wanted it repairing under warranty but I knew it wouldnt be under warranty anyway due to the nature of damage / purchase.
They sent this:
Thank you for sending your device to us for repair.
Our engineers have inspected your device and identified that your device is a non EU product, unfortunately we are unable to repair the device and it will be returned without repair.
Bit odd, cant seem to find anywhere on google that will repair it easily
LiamS said:
Yeah ive just emailed back asking if they thought I wanted it repairing under warranty but I knew it wouldnt be under warranty anyway due to the nature of damage / purchase.
They sent this:
Thank you for sending your device to us for repair.
Our engineers have inspected your device and identified that your device is a non EU product, unfortunately we are unable to repair the device and it will be returned without repair.
Bit odd, cant seem to find anywhere on google that will repair it easily
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Click to collapse
Wow that's a first. I ve never seen any company which doesn't want to make money. Don't you guys have some generic phone repair centers there besides branded ones?
uncensoredtr said:
Wow that's a first. I ve never seen any company which doesn't want to make money. Don't you guys have some generic phone repair centers there besides branded ones?
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Ive found 1 single one that possibly looks trust worthy the glass on the tablets are glued heavily to the lcd so makes screen repair difficult on this model so I don't think many are capable of repairing it
LiamS said:
Ive found 1 single one that possibly looks trust worthy the glass on the tablets are glued heavily to the lcd so makes screen repair difficult on this model so I don't think many are capable of repairing it
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I haven't done that myself but a friend of mine changed 2 screens before. I think that glue has a chemical dissolver which you can buy online. just google for lcd adhesive remover or cleaner. and there s uv reactive clear glue to stick new glass.
Any company that would've repaired your screen would've just chnaged the complete display unit. The display unit goes for about 275€, so its not worth it. I would recommend changung the glas yourself or get a friend to help you. You have not much to loose.
Sent from my HTC One X+ using XDA Free mobile app
{Diemex} said:
Any company that would've repaired your screen would've just chnaged the complete display unit. The display unit goes for about 275€, so its not worth it. I would recommend changung the glas yourself or get a friend to help you. You have not much to loose.
Sent from my HTC One X+ using XDA Free mobile app
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Click to collapse
Ive never done self repair before on a tablet so wouldnt risk it, from what ive heard self repair on this model ends bad
Official service centers won't repair foreign models to prevent grey imports from countries where their stuff is cheaper.
There are a few specialists who can separate gapless displays from the touchscreen. The latter is available separately, as that and the display come from different manufacturers. After their "marriage" they are treated as a unit, offically.
I think there's a thread in here somewhere, where someone did remove the touchscreen from the display. I'm not sure, but as i remember that involved not heating the touchscreen, but to attach some water proof rim around it, pour some liquid on it and let it there overnight. Strange. Is the liquid supposed to diffuse thru the glass, or was there a thermal effect? It was not liquid gas to freeze fry everything.

Moto Z play scratch on back side

Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
Monkey D.Luffy007 said:
Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
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Yes u should go for replace
I agree. Replace it man. It's a beautiful device in my opinion. And it's one thing if you end up scratching it. But to receive it scratched is a shame. Replace it. When you get the new one you will feel way happier despite the wait...
Are you from India? Cause even I got mine scratched on the back. I even notified for replacement but wasn't contacted.
Monkey D.Luffy007 said:
Today I got my moto z play from amazon. So while I was looking around the back of my device I found this scratch. So should I replace the phone from amazon?
Click to expand...
Click to collapse
Totally! The phone must come without scratches. Anything out of the box different from perfection must be returned immediately.
akshaypatil869 said:
Are you from India? Cause even I got mine scratched on the back. I even notified for replacement but wasn't contacted.
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Yes I am from India. I contacted amazon via customer service number and they said they need to see the crack so they gave me an email to which I sent pictures of the cracked location and they approved it and sent me an email that I am eligible for a replacement. They will collect my phone tomorrow.
amit000in said:
Yes u should go for replace
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metalmike6 said:
I agree. Replace it man. It's a beautiful device in my opinion. And it's one thing if you end up scratching it. But to receive it scratched is a shame. Replace it. When you get the new one you will feel way happier despite the wait...
Click to expand...
Click to collapse
arides said:
Totally! The phone must come without scratches. Anything out of the box different from perfection must be returned immediately.
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Click to collapse
Done!Thanks guys .

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