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Hi,
I sent my phone to HTC for repair as the screen was yellow and had poor battery life
they changed the screen and the battery and its amazing now
there are no yellow spots and it works like a charm
the battery lasts 1.50 days dispite heavy use
for those having issues please send it to HTC.
If u send it back to your retailer for an exchange u are not guaranteed to get a phone without an issue, screen especially whereas sending the phone to HTC they make sure there are no issues after a repair they have done a good job and Im really happy with the phone now
8 years I buy HTC phones and have very good experience with them.
Only once I had a issue with my phone, they picked up and returned the machine fixed in 3 days.
htc will fix/replace your device if it has yellow spots?
100% its called Mura. Tell them and they will replace the lcd and u wont face the issue ever again as it s a known issue
Mine had this issue mainly and the new screen rocks
they are easier to deal with then apple... i will never buy another apple product mainly because of their customer service...
DallasGT01 said:
they are easier to deal with then apple... i will never buy another apple product mainly because of their customer service...
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Thats odd, I had an ipod touch a few years back and my experience at the time was really positive. I had a problem and scheduled a visit online, went down to the local mall and gave it to them, they swapped it out for me. I've never had that good of an experience with anything else I own. Of course, that was the only new apple product I've ever had, so maybe regular apple users have a different experience, dunno.
I also have sent my HTC off for repairs (to some place in houston). It wasn't the screen, I had a problem with my mobile data that all but stopped working indoors and barely worked outdoors. I'll see how that goes. They did tell me that if they need any parts, it will cost me $20 because my One X is from france, whatever that means. Its really sad though, I don't really have any other usable android devices at the moment so I'm stuck using my work's blackberry while I wait. I hate that thing, I feel like i've gone back to the 90's.
That's very strange they ask $ 20 for it because HTC warrantee is worldwide.
The phone they fixed for me that time was a HTC Artemis P3300 from the US and I live in Holland. They didn't charge anything.
bveditz said:
I also have sent my HTC off for repairs (to some place in houston). It wasn't the screen, I had a problem with my mobile data that all but stopped working indoors and barely worked outdoors. I'll see how that goes. They did tell me that if they need any parts, it will cost me $20
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The battery lasts 1.50 days dispite heavy use
What sort of heavy use, can you post some stats, wondering if I need a repair ? bet a few other people are thinking the same
pickup9785 said:
The battery lasts 1.50 days dispite heavy use
What sort of heavy use, can you post some stats, wondering if I need a repair ? bet a few other people are thinking the same
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Click to collapse
Hi,
Im a recruiter so i have to constantly make calls a lot of calls.
Also to achieve this i had to do the following
wifi sleep policy disabled when asleep
i also disabled apps like books, movies, watch, sound hound, google + fm radio stuffim never going to use to see the disable button u need to uninstall updates first.
these ate battery like hell cos they were running in the background.
Hope that helps
viniturb0 said:
Hi,
Im a recruiter so i have to constantly make calls a lot of calls.
Also to achieve this i had to do the following
wifi sleep policy disabled when asleep
i also disabled apps like books, movies, watch, sound hound, google + fm radio stuffim never going to use to see the disable button u need to uninstall updates first.
these ate battery like hell cos they were running in the background.
Hope that helps
Click to expand...
Click to collapse
Screenshot of the usage and display time please. Otherwise I think you have the same battery everyone else has...
Also Stock unrooted phone I believe? If so can perfectly compare with my usage.
Laurentius26 said:
That's very strange they ask $ 20 for it because HTC warrantee is worldwide.
The phone they fixed for me that time was a HTC Artemis P3300 from the US and I live in Holland. They didn't charge anything.
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Click to collapse
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
bveditz said:
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
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Click to collapse
I sent mine off to HTC too in the UK. They picked it up on Wednesday, Thursday evening it was showing as device received on their repair tracking.
Today afternoon it is showing as in repair.... :\ hopefully i get it middle of this week as i have no phone to use whatsoever. hopefully they will fix my yellow spot, i think the gorilla glass was not sitting properly on the LCD. as when i pressed it slightly it was gone.
xl VipeR lx said:
I sent mine off to HTC too in the UK. They picked it up on Wednesday, Thursday evening it was showing as device received on their repair tracking.
Today afternoon it is showing as in repair.... :\ hopefully i get it middle of this week as i have no phone to use whatsoever. hopefully they will fix my yellow spot, i think the gorilla glass was not sitting properly on the LCD. as when i pressed it slightly it was gone.
Click to expand...
Click to collapse
Better luck than me... My phone was delivered on the 13th but never made it to 'received'. I now have an escalation ticket into HTC to find it. It took a few calls to them for them to even care that my phone was missing, they just kept saying that the repair place was probably behind. I then had to call them for an escalation ticket, then had to call a few days later to re-do the escalation ticket because the last guy didn't do it properly, then a call a few days later to get someone assigned to the escalation ticket. I'm now at the few days mark again, so I'll have to call again on monday and can hardly wait to hear the response this time.
I couldn't use the blackberry any longer, so I spent the other night screwing with my old captivate to at least get it working again so I'm not living in the dark ages anymore.
So, after a bunch more calls back and forth, they finally found my phone. At which point it sat for a couple more weeks while they ordered parts. Then they called back with the bad news. Apparently they can't order the parts because it's an international phone and due to copyright laws (supposedly) they can't ship the parts it needs overseas. The only options are to 1) return the phone, 2) send the phone to HTC France or 3) Replace the phone with an AT&T One-X. Obviously #1 is out. #3 isn't a great choice either, because the AT&T isn't as good as the International version, and so I discussed #2 with them. #2 apparently is only an option if I have a French shipping address, which obviously I don't. So, I'm pretty much out of options.
I think I may just take them up on replacing it with the AT&T one, and since it's new, I'll just ebay it and take the money to -mostly- pay for the S3. I really liked the One-x, but I don't want the limitations it already has (SD & Battery) combined with the more severe limitations of the AT&T version (dual core, 16gb storage - I can't use LTE so that's not a benefit).
Luckily my captivate has been holding up during this whole fiasco, but It's really on it's last legs.
bveditz said:
Yeah, they said because I live in the US and I purchased a phone from france and the repair place is in the US they would need to special order parts. Who knows. I'm actually a little concerned since they mistyped my email address (luckily I got the email anyway since I own the domain) on the rma info and even though they received the device on wednesday (according to the post office), there have been no updates to the website that they've received or are repairing it. So... I'll have to call them again and see what happened.
There is something to be said to buying devices directly from a local carrier.
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Click to collapse
It happened to someone else too. It's not parts, it's this...
BarryH_GEG said:
This makes sense but not for the reasons given. The U.S. One X's have the "app picker" disabled; users have to pre-set an event in settings for a single action to occur when clicking on a link in an app. Those sold outside the U.S. present a list of apps to choose from each time you click on a link just as every other Android device. Making sure the U.S. versions didn't have this feature enabled therefore violating Apple's patent is what held them up at customs. HTC U.S. restoring that feature, even on an international device, would be in violation of the patent. So if they had to replace the motherboard they couldn't load the international s/w on it and they have no alternative ROM with the feature disabled that runs on Teg3.
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BarryH_GEG said:
It happened to someone else too. It's not parts, it's this...
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Great, thanks for that explanation. I didn't really understand and I don't think the HTC guy knew or was able to explain it either.
Please use this thread for discussing issues with Pyroskins.
However, a message to everyone throwing around terms like 'scammer' - the fact that Pyroskins completed a huge number of orders for other people proves that they were not simply out to scam people, if they were then no-one would ever have received the case they paid for.
Clearly something happened that has caused the current situation to come about but the indiscriminate use of inflammatory language helps no-one.
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
manks said:
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
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Click to collapse
I hope you have better luck than me. I order mine about a month ago. A week went by with no shipping information. I emailed multiple times for a status. I ended up calling and left a VM. The next day I received an email that the package was to be shipped. Another week went by and the tracking information showed electronic shipping info had been received but nothing else. I again called 3 or 4 times and tried to contact the seller with no response. It appers they made it seem like it was shipped but still nothing. I ended up finding one on ebay that's exactly the same and it shipped to my house within 4 days.
I'm to the point where I'm going to get my back involved for a refund. I'm very patient as I know things come up but this was really dissapointing to me...
cody_04l said:
I hope you have better luck than me. I order mine about a month ago. A week went by with no shipping information. I emailed multiple times for a status. I ended up calling and left a VM. The next day I received an email that the package was to be shipped. Another week went by and the tracking information showed electronic shipping info had been received but nothing else. I again called 3 or 4 times and tried to contact the seller with no response. It appers they made it seem like it was shipped but still nothing. I ended up finding one on ebay that's exactly the same and it shipped to my house within 4 days.
I'm to the point where I'm going to get my back involved for a refund. I'm very patient as I know things come up but this was really dissapointing to me...
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Oh dear. Not very good. hopefully I'll have a better experience. Can you pm me the Ebay link just in case!?
I have been trying to get a hold of their customer service for weeks now with no response...
i think pyroskins is dead...
MoNsTeReNeRgY22 said:
I have been trying to get a hold of their customer service for weeks now with no response...
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Your not the only one... I order from them once before no promblem. This time nothing... They wont answer their phone and dont return emails.
manks said:
Ordered one. Hopefully it will arrive quickly. I could justify three times the shopping cost for ups so will have to wait patiently here in the UK!
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Click to collapse
Oh!! I don't think that you will be getting your case.. I too ordered it a month ago but haven't received the case yet... I have sent them several mail, tried calling the customer care but no replies at all.. So now i am requesting a refund through Paypal...
Glad I read the entire thread-I was set to place an order until I did. They definitely seem like a company to avoid-taking people's money and not sending anything? Ignoring customer service emails and phone calls? Screams scam to me. I'm sorry for the people who got burned.
This is weird. I did not have any issues with my case shipped from pyroskins ~8 months ago. Maybe the actually got bust...
Sent from my 7 Mozart T8698 using Board Express
My case was here in less than a week, this was about two months ago. Maybe they went broke and/or lost their stock?...
Sent from my Galaxy Nexus using Tapatalk 2
people looking to order a 360 case for their tab, you can find a couple of good ones on ebay !! So why not try there ... Its better than getting burned by Pyroskins ...
Yep, this is a scam. I ordered, then received a shipping email, then nothing.
Contacted USPS and they have not received anything on the shipping number.
PyroSkins won't respond to emails or phone calls.
I have escalated my issue with Paypal.
allthough people are giving warnings about pyroskins, I would also like to give a warning about this case:
I bought this case on ebay, and now I have newton rings.
7 months of using the pyroskins clip case = no issues.
1 week of using the 360 case = newton rings.
And since I bought the tab refurbished from a dealer in the UK, I do not have any warranty... ****.
I might try calling Samsung later today to get this fixed.
I've been using the 360 case from pyroskin for 6 months now on my Verizon tablet, no such issue. Could be a quality control issue though during casting of the plastic as i have two of them and they both fit a little differently, one is more snug than the other. Service from them back in January was excellent, not sure what happened.
Localhorst86 said:
allthough people are giving warnings about pyroskins, I would also like to give a warning about this case:
I bought this case on ebay, and now I have newton rings.
7 months of using the pyroskins clip case = no issues.
1 week of using the 360 case = newton rings.
And since I bought the tab refurbished from a dealer in the UK, I do not have any warranty... ****.
I might try calling Samsung later today to get this fixed.
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Click to collapse
Thanks for the info.... I am yet to receive my case from eBay... hopefully, I will not experience the newton ring problem!!! Keeping my fingers crossed.....
I have since removed the tab from the 360 case and put it back in the clip case. The issue seems to slowly get better. The newton rings have now disappeared and only rarely appear when I take the tab out of my bag. But they disappear on their own after a few seconds without me having to push on the back of the device. Yesterday, when I first noticed the rings, I was able to "control" them. I found out where/how to hold the device to make them disappear and where to push to make them re-appear. The later now no longer works, they appear shortly but disappear on their own.
I assume that the case I got (while not technically broken), seems to be a little bit too tight for the tab. Might be a rare situation, though as a lot of other people don't have any issues with it.
anyways, back to my clip case. phew
So, I thought I should give a quick status update: After not using the 360 case for 4 days (allthough I should clarify, I did not get the case from pyroskins, but from ebay. The case looks the same so I assume both come from the same source manufacturer) the newton rings are gone for good. I can not get them to re-appear at all.
Anyone able to get a hold of them yet? Feel like Im beating a dead horse but it doesnt hurt to try...
Pyroskin is dead
MoNsTeReNeRgY22 said:
Anyone able to get a hold of them yet? Feel like Im beating a dead horse but it doesnt hurt to try...
Click to expand...
Click to collapse
Nope, I havent been able to contact them ... I have escalated this with Paypal .. Suggest that you do the same.
Btw, I got my 360 case from eBay. So far it looks like a good case. I hope I don't experience the Newton ring problem that another user reported.
I have escalated with paypal as well and have also filed a complaint with the local police department for fraud, as the address listed is a home in Chino I believe.
Hey everyone. I was very excited about owning this phone, and waited for 3 months until it was in stock in the UK, as the UK store serves Ireland too. I finally got the phone earlier this week, and when I turned it on I saw a cluster of blue pixels. My heart dropped of course. I can't seem to link the photos here as I am a new user.
I contacted Asus customer service UK, and they told me they'd pass the photos on to technical support. Then later, I received an email telling me to return the phone to them. I did this, and it was over 50 euro to send it from Ireland through a courier. I asked for a replacement, as I liked the phone and have a case and screen protector on the way from Amazon.
About an hour ago however, I received a full refund for the phone, and nothing for the return delivery. I spoke to live chat for an explanation, and they told me that the technician didn't find any problem with the screen, and that it was treated as an unwanted return. This is utter nonsense, as why would I make up a problem with blue pixels, become amazing at photoshop to fake it, return it (which they asked me to do), be without a phone for days, and then get an exact replacement? Why would I do this?
I was singing the praises of this phone to friends and coworkers, and now I see that Asus has just screwed me. I'm unbelievably disappointed, and will have to open a small claims court case to get my money back. I only sent the phone because that's what they asked me to do, and then when they do, I get none of it refunded. I asked for someone else to look at the phone, but I was told the decision is final. Maybe the issue with the pixel resolved itself after the screen being off during transit, but this is something out of my control and not something I should be punished for.
It's just awful customer service, and I'm so sad and let down by Asus right now.
Your blue pixels are called bad pixels. Unfortunately in most cases it is not considered as a fault and there is some tolerance. It's not only ASUS but most TV screens, non high-end monitors and other phones.
Mozzmanic said:
Maybe the issue with the pixel resolved itself after the screen being off during transit, but this is something out of my control and not something I should be punished for.
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Click to collapse
Yeah, it can happen. One of my friends bought an external module for the Netatmo weather station, but it didn't work. He sent it to the service, but it worked there. So they put it back, throwing new batteries. Probably something was corrected by shaking during transport.
wow i think asus flopped on this product big time
So I decided to share my experience with Google so far. An experience that unfortunately is still ongoing. I'll start by saying the last pixel device I purchased was the nexus 6p. Decided I was going to try the pixel 6 pro as I was intrigued with the new features and Google tensor capabilities.
Release day comes. I try to preorder the 6p and the website keeps crashing before I can complete the order. After 2 hours of trying, I suddenly get a message say they were out of stock. I was bummed. I decided to try later that night and to my surprise everything was back in stock and I was able to finally submit my order.
After waiting a week or two, my device finally ships and arrives. I have the phone for 2 weeks and suddenly the system board completely fries. Screen totally black and will not power on. I Google my options and find a page where Google recommends taking it to an "authorized repair shop". The shop is nearly 45 minutes away. I take it there only to be told "they will see what they can do". A few days later I get a call and they say the system board is fried and I should contact Google to have a replacement sent out. I already knew the system board was likely fried from the symptoms. The "repair shop had no parts to fix the phone and had no replacements in hand to swap mine out with. So what was the point in trying them? I ended up wasting 3 hours of driving time just to be in the same position I was.
So I contact Google and initiate a replacement request after waiting on hold for over 1 hour. I pick the "rush" option where they send the device and put a hold on your account until you send back the old phone. After a week, my replacement still wasn't shipped. I had to contact Google support and after the 4th try, they finally shipped out the replacement. As soon as I received the replacement, I sent back the defective unit with the prepaid label they included. It was due back December 16th to avoid charges. I tracked my package and it showed Google received it December 9th. Ok .. great. End of story right? Nope!
December 16th rolls around and I get a notice saying I didn't send back the defective device and I would be charged the full amount of the replacement device. Furious that I once again would have to reach out to Google, I replied to the email from my last support ticket to let them know they once again messed up and incorrectly charged me. I receive a reply saying my issue would be escalated. After 3 days I heard nothing else. I replied to email asking for an update and again, no response. So I decided I would have to once again get a call from Google. The support person clearly had no idea what they were doing and I was told they were going to escalate the ticket and I would hear back in 24 - 48 hours. 3 days later, still have not heard back. So once again, time to contact Google. Again, same result as I was given no answers and the ticket was escalated and still have not heard anything back.
So it has now been 2 weeks that I was incorrectly charged and $973 was stolen from my account. Google obviously does not want to fix this as it takes 5 seconds to confirm with tracking number that I sent the device back and issue a refund. At this time I feel like I need to look at other options because they simply will not resolve the issue.
Has anyone else ever had this awful experience with google trying to get an incorrect charge removed/reimbursed? I am thinking of disputing the charge through my bank to see if they have better luck, but not sure if that is the best answer or not. One thing is for sure, Google will NEVER make another dime from me as long as I am alive. 2 weeks and they still have not corrected a mistake THEY made and returned my money? Outrageous. I wouldn't expect this level of support from the worst company in the world.
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Good advice above on the charge back. I have heard of that happening.
Google employees don't so support, they farm support, shipping and repair out to Ingram. They suck.
Bummer! It's needle in a hay stack to get good googleeeee support all in one place!
selayan said:
I am sorry that you had to go through this. I read someone else's experience which was similar on the Google Pixel reddit. Not sure if you posted there too but there are a few others who have either gotten damaged phones or received empty boxes and they stated Google would just escalate the issue, back and forth several times.
From my experience, I've never had an issue with Google support but this was for the Nexus 6p, 2XL, 3XL, and 4XL. Each time an advanced RMA went through without a hitch.
For my first 6 Pro that I sent back for a screen issue, the support person seemed to have no idea what I was talking about as they were asking if I modified the screen or the underside of the screen? Nonetheless they issued an Advanced RMA and I got it and sent the old unit back without problems.
But as I have been noticing, I think their support has been outsourced now, they are short staffed and it seems "escalating" just means it will get passed on to the next support person. The last time I called, I could barely hear the support person because you could hear everyone else in the call center too. I don't recall having this same experience on my previous phones years ago.
Have you tried calling instead of email? Keep trying until you get an Agent that is willing to help. If anything, try to tweet them at @madebygoogle with your issue and see if that gets the ball rolling.
If you do a charge back they can block access to your google account so make sure you back everything up and take it out of google if you absolutely have to do this.
Click to expand...
Click to collapse
Yea I first started with email, pretty much got blown off, then I requested a call twice, both times resulting in the same "we will escalate your issue and you'll hear back in 1 or 2 days", and this last time I used chat. Surprisingly, the chat person has been replying to my emails, but still unhelpful as the replied are "your issue has been escalated, please allow us another 1- 3 days to resolve your issue" every 3 days. I just don't understand how a company is allowed to operate in this way. Yes accidents happen and companies sometimes screw up, but then they are quick to own and resolve it. Definitely hasn't been the case here. Especially with doing this right before the holidays when money is tight? I'm comfortable right now, but a lot of people can't afford to have $973 stolen from them.
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
scott.hart.bti said:
I just realized I first reached out to Google December 12th after noticing the hold was still on my account 3 days after FedEx tracking confirmed it was shipped and they received it. Still have not been refunded. That means today is day 23 that Google incorrectly stole my money and has not refunded me. 23 days. UNBELIEVABLE. Never EVER buying a Google product from Google again. Sadly a quick Google search reveals my case is not an abnormally. Hopefully their support catches up to them and the company crashes and burns. One can hope. No legit company should be permitted to operate in this way.
Click to expand...
Click to collapse
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Morgrain said:
I hope that you have proof of your sent-in (pictures of the package, receipt from sending in). I'd probably wait a couple more days (~ 1 month total) and in case they haven't refunded you by then, write them again (e-mail or whatever, always in written form! telephone is worth nothing in front a court, since you can't proof sh*t) and give them a deadline (must be reasonable) to process your case, or else you will go to a lawyer.
As advice for the future (in case you haven't done that already), if you package anything of value - my own minimum is ~150 € - have a witness there when you package the product (friend, mother, whatever - dog will probably not count - if you want to go overkill, prepare a written statement for them (product is in functioning condition, is packed properly, witness to that blabliblup), so they can just sign it to help your case - in case anything goes wrong), best also make a small video / photos of the packaging process. That way you have hard proof and if you go to a lawyer with that, they'll rub their hands and get you your money in no time. It's important that you can prove that you have properly shipped the product.
I know that this sounds "overkill", but you have just experienced why this is important. DHL once destroyed a 4 figures expensive OLED of mine whilst transporting it and only because I prepared proof in advance of the pristine condition of the product, I was able to get 100% of my money back. It will only take a couple minutes - and s*it happens. In 99 of 100 cases, it will not be important and you might "waste" a couple minutes each time. But once you get a problem... you will wish that you made the effort...
By the way, since you talked about bank/reimbursed (disputing the charge through your bank) in your OP post, DO NOT do that. Google will use that as an excuse to shut down all your Google accounts, since "the relationship of trust with the customer is disturbed" - or something along the lines of that. If they don't act within a reasonable time frame given, get a lawyer. Do not act on your own and DO NOT remove money from Googles account. That will instantly create red flags in your profile and will permanently damage your standing with that company. And since Google is just a small indie company, you might not care about that. But... You know where I'm going with this.
Click to expand...
Click to collapse
Thanks. Appreciate the feedback and advice. You know, you are 100 percent correct with sending things back. No one really thinks about it because a majority of the time it goes smoothly, but when there are issues it's extremely difficult to prove and any extra steps/precautions would be critical. I will start doing this going forward as I am a very precautions person and have little trust in the way everything operates nowadays.
I finally got an email from Google a few hours ago saying they were "processing a refund". Disturbing part is it says it can take up to 14 days. So hopefully at this point it's resolved and the money shows up. I notified my bank to seize looking into this matter for now and hold the claim to avoid any issues you mentioned. What an absolute nightmare. I truly can't understand how they are a successful lucrative company and have support comparable to a kindergarten student at a lemonade stand.
bobby janow said:
So you didn't get charged but have a hold on the amount, right? Don't banks remove a hold after a certain number of days? I'd start with them. As for destroying your Google account, they used to do that when Google was running the return/support process. Now they have outsourced it and I wonder if they will still do that. I haven't seen current reports on that but you can check Reddit for all the down and dirty stuff like that.
Click to expand...
Click to collapse
At first it was a hold until December 16th when they sent an email saying they never received it and it turned into a legit charge. Unreal, but finally seem to be making progress as per my last post.
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
scott.hart.bti said:
I did a quick search and man... It's disturbing to see how common this is. I mean how can a company operate this way and yet still generate hundreds of millions in revenue? Blows my mind.
Click to expand...
Click to collapse
Do a search for Samsung, Apple, (insert name of company here) and you will find the same results. It's just the way it is and always has been. Just much more pronounced now in this day of covid and people not working and everyone understaffed.
Yes, my experience with Google warranty was very similar.
The problem is these ass clowns are using FedEx Ground and they take their sweet ass time. Not only with this shipment but literally every shipment for me that's ever touched their system for the last year has been delayed. If not stated no delivery information available, what???
I used to work for FedEx Express. There was pride in there their work ethic and getting people their stuff typically within minutes of the commitment time at the latest. Now they just don't give AF.
Yes, they charged my card too. I called fraud and had them reach out to FedEx Ground and fix their lazy delivery style.
In addition, Google was very slow to admit that my old phone was overheating from no user error whatsoever. That process took two months. They definitely didn't send me a replacement that was an unlocked bootloader.
What a nightmare.
I bought an open box 6 Pro from Best Buy and it randomly decides to have a stuck green pixel and a giant line across the screen. Trying to exchange it has been hell because it has to be another open box and they are hard to catch but I managed to today. The phone rep guy just added it to my original order and it's gonna be here tuesday. No mention of returning the one I have.
This should be interesting, I spent a bit of time on the phone and I was referred to a "Senior Specialist". This person emailed me with these requests:
To better assist you with your current Google Pixel Watch concern, please reply to this email with these information:
Detailed description of the issue (please include as much information as possible):
Device serial number:
Purchase date:
Retailer or store (e.g. Google Store, Best Buy, etc.) where the watch was purchased:
Country where you’re currently in:
Address:
Contact number:
Incident date:
Questions to answer:
Is the device still working?
Was there a change in device temperature?
Did you use the cable that came with the device to charge your watch?
If not, what’s the brand of the charging cable you used?
During what activity or inactivity did the incident happen?
How long was the device in use before the incident (days, weeks, months, etc)?
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
All this seems a bit excessive to me, especially considering that I gave all this information on a 15 minute call, but what the hell do I know, I only did elevator electronics tech support before becoming the manager of that unit.
This was my response:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
The serial number is: 25041JEEJWO2KU
The purchase Date is November 18th, 2022
Bought from Amazon
I live in the United States
My Address is: XXXXXXX
My telephone is: XXXXXX
The issue first came up today: 2/6/2023
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
No, I am not sending photos because it's stupid. My phone is not physically damaged in any way, not even a scratch on the face.
I eagerly await your call.
LordP666 said:
This should be interesting, I spent a bit of time on the phone and I was referred to a "Senior Specialist". This person emailed me with these requests:
To better assist you with your current Google Pixel Watch concern, please reply to this email with these information:
Detailed description of the issue (please include as much information as possible):
Device serial number:
Purchase date:
Retailer or store (e.g. Google Store, Best Buy, etc.) where the watch was purchased:
Country where you’re currently in:
Address:
Contact number:
Incident date:
Questions to answer:
Is the device still working?
Was there a change in device temperature?
Did you use the cable that came with the device to charge your watch?
If not, what’s the brand of the charging cable you used?
During what activity or inactivity did the incident happen?
How long was the device in use before the incident (days, weeks, months, etc)?
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
All this seems a bit excessive to me, especially considering that I gave all this information on a 15 minute call, but what the hell do I know, I only did elevator electronics tech support before becoming the manager of that unit.
This was my response:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
The serial number is: 25041JEEJWO2KU
The purchase Date is November 18th, 2022
Bought from Amazon
I live in the United States
My Address is: XXXXXXX
My telephone is: XXXXXX
The issue first came up today: 2/6/2023
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Also, please send us photos of the following:
Focus on the specific issue and the overall placement of device
Photos of the device (front and back)
Photos of the charging cable, adapter, or charging station (for third-party accessories, include the make and model)
{Only if you reported an injury} Photos of the affected area
No, I am not sending photos because it's stupid. My phone is not physically damaged in any way, not even a scratch on the face.
I eagerly await your call.
Click to expand...
Click to collapse
Good luck. What is it about "not charging" that they don't understand! Obviously, they have a menu of items no matter what the issue.
LordP666 said:
The issue is simple, my Pixel watch will not charge. I have two charger pods bought from the Google store and neither one charges the watch. I can place the watch on either of the pods and the charging animation does not come on and the battery level does not change from the way it was when I woke up: 57%. Two things I noticed is that the watch will get warm if left on the charger, and the app on my Pixel 7 Pro shows connected but never syncs.
No, the drive is not working, it is still at 57% despite trying off and on all day long to charge it.
As I said before the watch got warm when I tried charging it. The tech that I spoke to before this email told me to not put it back on the charger, to prevent the unit from getting warm - so I have only briefly tried to see if maybe the charge would begin. Foolish though, but I am an optimist.
"Did you use the cable that came with the device to charge your watch?" My chargers are sold by Google: https://store.google.com/us/product/watch_charger?sku=_pixwatch_usbc_mag_chrgr_snow&hl=en-US
"During what activity or inactivity did the incident happen? " - I found a problem when I woke up and tried charging my phone. I do this every day when I wake up.
The watch has been working since the day I bought it, November 2022
Click to expand...
Click to collapse
I missed the part when you performed a factory reset twice and powered off the device for 5-10 minutes before you add any 3rd party apps.
-- Be certain that you are not a tester of Google Play Services.
rodken said:
I missed the part when you performed a factory reset twice and powered off the device for 5-10 minutes before you add any 3rd party apps.
-- Be certain that you are not a tester of Google Play Services.
Click to expand...
Click to collapse
Nope. I'm not doing any resets at all.
I'm waiting for them to tell me to do that and I'll expect a promise to replace the watch if the issue comes up a second time. I don't think having to do resets is normal in any way.
LordP666 said:
I don't think having to do resets is normal in any way.
Click to expand...
Click to collapse
Factory resets can fix many chronic issues whether you believe in snake oil or not.
rodken said:
Factory resets can fix many chronic issues whether you believe in snake oil or not.
Click to expand...
Click to collapse
Not really the point. I simply don't want factory resets to be the new normal for me - I don't plan on doing it on a daily basis. Or even on a weekly basis.
If that's the case then I want my money back. I want them to promise me a new watch should this occur again.
LordP666 said:
Not really the point. I simply don't want factory resets to be the new normal for me - I don't plan on doing it on a daily basis. Or even on a weekly basis.
If that's the case then I want my money back. I want them to promise me a new watch should this occur again.
Click to expand...
Click to collapse
To gain a better understanding of your line of thought.
-- You'd rather Google send a replacement instead of you trying to correct the issue yourself.
-- You are hoping that if and when you get a new watch, that all will be right in the world.
-- If the same issue occurs with the new device - there is always the dreaded Apple Watch.
rodken said:
To gain a better understanding of your line of thought.
-- You'd rather Google send a replacement instead of you trying to correct the issue yourself.
-- You are hoping that if and when you get a new watch, that all will be right in the world.
-- If the same issue occurs with the new device - there is always the dreaded Apple Watch.
Click to expand...
Click to collapse
Mostly correct.
I have no problem doing a factory reset - I object to having to do it on a regular basis.
I would hope a new device would work correctly. I had a Samsung Galaxy watch years ago and when it failed for the fourth time, I took a freaking hammer to it - it was more satisfying to do that than to continue having problems. Pixel Watch better watch out (sorry about the pun).
And, no, no way in hell would I wear an Apple device.
This is my latest email exchange:
Hello Lord,
I understand you don't want to send photos of your device, but in order for our team to properly isolate what's happening with your Pixel Watch, our team also needs to thoroughly check your device and its components like the charger and its brick.
ME:
My device is less than 3 months old. The time works, Google Keep works, the heart rate works, the temperature works, and the time to Sunrise works.
There are no scratches, no dents, no dirt, no dings, I did not try to drown it, I did not tape it to a stick of Dynamite, nothing physically wrong with the watch - it is stuck at 57% charging.
WHAT will a picture tell you?
I have the Google charging pods - wireless, in case you are confused.
If you insist on pictures, then we are done. All you would get is a picture of a perfect-looking watch.
I will share my experiences on https://forum.xda-developers.com/f/google-pixel-watch.12613/
And frankly, your demands are ridiculous.
Please reply and tell me if we are done or not.
Thank you.
Any one have a friend at Ars, or somewhere that might be interested? Please contact me.
I'm willing to take this to the limit.
I guess I will ask: Have you tried a RESET or reboot or restart or whatever at all? I don't see that mentioned in the original post but I might have missed it. If not, a reset would be the place to start. It does not mean it will be a permanent requirement. It might just clear up the current glitch, whatever caused it. I did have to do a full reset the second day I owned it. But now it has not had any issues. I have had it about as long as you have.
I will admit, I would definitely like better battery life.
fred2546 said:
I guess I will ask: Have you tried a RESET or reboot or restart or whatever at all? I don't see that mentioned in the original post but I might have missed it. If not, a reset would be the place to start. It does not mean it will be a permanent requirement. It might just clear up the current glitch, whatever caused it. I did have to do a full reset the second day I owned it. But now it has not had any issues. I have had it about as long as you have.
I will admit, I would definitely like better battery life.
Click to expand...
Click to collapse
I could, and I will, but I wanted it to be on the record, for them to ask me to do it so that if it happens again I can pressure them into giving me a new watch.
LordP666 said:
I could, and I will, but I wanted it to be on the record, for them to ask me to do it so that if it happens again I can pressure them into giving me a new watch.
Click to expand...
Click to collapse
The reasoning behind Google asking for photos is to clarify and to answer the magic question on whether the item is damaged in any form or fashion.
Somewhere along the lines of chasing ghosts - you might want to consider hiring an attorney that specialize in defective products if you want to escalate this to a new level.
rodken said:
The reasoning behind Google asking for photos is to clarify and to answer the magic question on whether the item is damaged in any form or fashion.
Somewhere along the lines of chasing ghosts - you might want to consider hiring an attorney that specialize in defective products if you want to escalate this to a new level.
Click to expand...
Click to collapse
I have told them that the time works, the date works, the heart rate works, the weather works, Google Keep works, weather works - why on earth would they think it's damaged?
I'm 73 years old and have had to resort to tech support from time to time, I have never been asked for pictures of a product. Hell, I'm typing this on a Pixel 7 Pro that I got with a trade in for a Pixel 3A, sight unseen, and no photos!
LordP666 said:
I have told them that the time works, the date works, the heart rate works, the weather works, Google Keep works, weather works - why on earth would they think it's damaged?
I'm 73 years old and have had to resort to tech support from time to time, I have never been asked for pictures of a product. Hell, I'm typing this on a Pixel 7 Pro that I got with a trade in for a Pixel 3A, sight unseen, and no photos!
Click to expand...
Click to collapse
Bear in mind - Google has been hosed by a great number of scam artists over the years regarding false accusations and dirty tactics to get Google to replacement product under false pretenses.
-- Therefore, by you not complying to their request will raise a red flag whether you like it or not.
rodken said:
Bear in mind - Google has been hosed by a great number of scam artists over the years regarding false accusations and dirty tactics to get Google to replacement product under false pretenses.
-- Therefore, by you not complying to their request will raise a red flag whether you like it or not.
Click to expand...
Click to collapse
OK. So be it. My hammer is ready.
I personally believe that it's absurd to have all those requirements before speaking a single word to me - I still have not had a phone call from this guy.
I will be selling my Pixel 7 Pro, and my Pixel Buds - I feel that I can't trust them anymore.
LordP666 said:
OK. So be it. My hammer is ready.
I personally believe that it's absurd to have all those requirements before speaking a single word to me - I still have not had a phone call from this guy.
I will be selling my Pixel 7 Pro, and my Pixel Buds - I feel that I can't trust them anymore.
Click to expand...
Click to collapse
I feel your pain. Gone are the days where a simple call to customer service was all that was required.
In today's world of high tech and bad actors, most of the Fortune 500 companies are becoming very weary of their bottom line.
In my last job, I didn't work for a Fortune 500, but I did work in tech support, the real kind - definitely not a call center. I started as tech support, became senior field tech support, and wound up being the manager. I traveled all over the United States, Puerto Rico, Hawaii, and Canada.
The company is an elevator controller manufacturer, all the equipment was built in-house. Anything from the controllers, the door operators, the panels, and even the switches were built in-house - motors too. It was a privately owned company until the owners sold it to a venture company from SF. They were in their 80s and didn't trust their own kids to run it.
When someone called us we talked them through any problems they were having, any at all, with any equipment that we built. We would help with installation and troubleshooting. I gave symposiums where union members could get college credits. I even wrote technical manuals.
If you are curious, download this one - I did most of the work on it: https://www.gal.com/wp-content/uploads/2019/05/GALaxy_III_Traction_Elevator_ControllerV3.3.15.pdf
What pisses me off about this problem I'm having is that all the requirements that he demanded are before the guy spoke a single word to me, to ask me what was going on. The presumption that I had broken the thing before a single word passed between us makes me furious.
I invested in the Google ecosystem very heavily and I am just about ready to rip everything out.
LordP666 said:
In my last job, I didn't work for a Fortune 500, but I did work in tech support, the real kind - definitely not a call center. I started as tech support, became senior field tech support, and wound up being the manager. I traveled all over the United States, Puerto Rico, Hawaii, and Canada.
The company is an elevator controller manufacturer, all the equipment was built in-house. Anything from the controllers, the door operators, the panels, and even the switches were built in-house - motors too. It was a privately owned company until the owners sold it to a venture company from SF. They were in their 80s and didn't trust their own kids to run it.
When someone called us we talked them through any problems they were having, any at all, with any equipment that we built. We would help with installation and troubleshooting. I gave symposiums where union members could get college credits. I even wrote technical manuals.
If you are curious, download this one - I did most of the work on it: https://www.gal.com/wp-content/uploads/2019/05/GALaxy_III_Traction_Elevator_ControllerV3.3.15.pdf
What pisses me off about this problem I'm having is that all the requirements that he demanded are before the guy spoke a single word to me, to ask me what was going on. The presumption that I had broken the thing before a single word passed between us makes me furious.
I invested in the Google ecosystem very heavily and I am just about ready to rip everything out.
Click to expand...
Click to collapse
I remembered back in the '90's when simply hanging up the phone and redialing several times until you actually hit paydirt with someone who actually cares.
There has been talk over the decades of the 'Decline of Customer Service in America', but all that shows us is that most of these companies just need re-evaluate their training manuals but continue to blame it on the tight labor market or a shortage of qualified employees. But it often comes down to not taking the time to instill core service training for all customer-facing employees.
"But it often comes down to not taking the time to instill core service training for all customer-facing employees."
I completely agree - everything in that last company I worked for was done as on-the-job training. We hired right out of college for the most part and we taught them everything, took them to job sites, and introduced them to the customers. The elevator industry is a small one and you develop friendships, and relationships with the customers. One of the best jobs I have ever had.
I made tons of friends, and the owner gave me an Amex card and he told me to "use the **** out of it" - the deal was that I'd show up to a place like Chicago, go to three or four job sites, and then buy the guys food and drink all night long. I did this in almost every big city in the US and Canada for years and never once had to fill out expense sheets.
What really kills me are call centers - I hate them with a passion that surprises even me. Whoever came up with that should burn in hell for eternity.
I had this happen to me once and all it took to clear was to hold down both buttons to do a Hard Reset and when it came backup it charged again.
Have you tried that? Hard Resetting doesn't factory reset the watch it just powers it down and reboots it.