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Hi guys, i have a question, i want to return my phone for warranty and i've read this thread that if your bootloader is showing 'relocked' you cannot return the device for warranty.
I am here to ask if there is a way to make the bootloader show 'locked' bootloader instead of 'relocked'?
it would be GREATLY appreciated if you could help me. thanks!
for those who want to relock their bootloader can follow the instructions here
There is no way to do that ATM.
If the problem is the hardware issue, HTC should honor the warranty.
ckpv5 said:
There is no way to do that ATM.
If the problem is the hardware issue, HTC should honor the warranty.
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actually i'm looking to sell the phone, the phone have no issues whatsoever, but if the person i sell to wants to claim warranty, it may be an issue.
Not possible. When you got your unlock bin from HTC, it logged the device info. There gonna know right away it was tampered with.
rayford85 said:
Not possible. When you got your unlock bin from HTC, it logged the device info. There gonna know right away it was tampered with.
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so that means there is no option to claim warranty unless i pay for the 'fines' or charges that incur to repair my device?
zincsnow said:
so that means there is no option to claim warranty unless i pay for the 'fines' or charges that incur to repair my device?
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Correct. From what I've read, unlocking voids the warranty instantly (even tho htcdev says it "could" void your warranty) So any repairs are gonna cost you.
Sent from my HTC One X using xda premium
I saw this
kfasheldon said:
OK.. while trying to re-flash my phone after messing up, I tried to re-lock (fastboot oem lock) and it put up 3 messages, 1 succeed, 2 failed, on reboot of phone it read locked.
Yes!! Locked not re-locked ! I forgot I had not flashed stock recovery ! So triued to unlock, it worked but I could not flash stock recovery, failed, but I could re-lock with same LOCKED message, if I then went from HBoot to Fastboot I got a new menu SECURITY .. bellow locked a message SECURITY WARNING, if I select SECURITY menu then I get a new screen , KEYCARD failed, and reboots.
Anyway the LOCKED was enough to get the phone swapped as its two weeks old, any way after charging and attempting RUU again it locked on black HTC screen most times it booted.
Still maybe this menu holds a key to S-OFF, and maybe the relock failing can be replicated, it seems to have sent only 1 of 3 parts if the file across, so if you phone is bricked maybe you can give it a shot for htc service cover by part re-locking in some way.
http://dl.dropbox.com/u/7526938/IMAG0439.jpg
http://dl.dropbox.com/u/7526938/IMAG0384.jpg
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and was hoping we could make some headway on it.
I noticed you are on Vodafone Australia.
I spoke to multiple stores and service reps and each of them said the same thing, that merely unlocking the bootloader will not void your warranty with them assuming a hardware fault. They even allowing discussion of bootloader unlocking in their community forum.
They did say however that flashing custom roms and rooting will void your warranty as per usual and any damage caused as a result of overclocking or messing with voltages etc is not covered.
I don't know if that is any help, but they seem pretty good about it so long as you didnt cause any actual damage yourself
kylec said:
I noticed you are on Vodafone Australia.
I spoke to multiple stores and service reps and each of them said the same thing, that merely unlocking the bootloader will not void your warranty with them assuming a hardware fault. They even allowing discussion of bootloader unlocking in their community forum.
They did say however that flashing custom roms and rooting will void your warranty as per usual and any damage caused as a result of overclocking or messing with voltages etc is not covered.
I don't know if that is any help, but they seem pretty good about it so long as you didnt cause any actual damage yourself
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Unfortunately I bought it outright from All phones. Don't think they'll accept it. but never mind anymore, I sold my HTC one x. I put up a *phone has boot loader unlocked* note on the ad
Sent from my Samsung Galaxy S3
Is there any method that can lock my WFS's bootloader so that when its locked, I'd be able to gain warranty back ? I have a hardware issue going on with the phone and hence want to do so.... If there is any successful method please direct me to it, cos I was not able to find it with quick search on xda, so thought of asking.
There are bootloader related softs by genius people like simonsimon34 etc, but using these, the bootloader says RELOCKED, that shows that the warranty is void from HTC but if there's any method that can make the bootloader say LOCKED like earlier then I'd be able to claim warranty and would be able to get my phone repaired....
Any help would be appreciated....
Thanks loads in advance....
nikhilkaushik said:
Is there any method that can lock my WFS's bootloader so that when its locked, I'd be able to gain warranty back ? I have a hardware issue going on with the phone and hence want to do so.... If there is any successful method please direct me to it, cos I was not able to find it with quick search on xda, so thought of asking.
There are bootloader related softs by genius people like simonsimon34 etc, but using these, the bootloader says RELOCKED, that shows that the warranty is void from HTC but if there's any method that can make the bootloader say LOCKED like earlier then I'd be able to claim warranty and would be able to get my phone repaired....
Any help would be appreciated....
Thanks loads in advance....
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yes it is..!
press thanks.!
http://forum.xda-developers.com/showthread.php?t=1530864
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
Tux2609 said:
Hey guys!
Ok, here's the case, I'm having troubles with my HOX, probably it's lcd or motherboard, the phone's screen won't wake up most of the time, and you can feel vibration while touching the screen which means it's working and you just can't see it.
I'm preparing the phone to send it back to warranty, flashing back the stock recovery, relocking the bootloader and flashing original firmware (downloading as we speak). The thing is, I'm quite worried the warranty will be void due the re-locked status in the bootloader and I'm wondering is it possible to get it to say locked again or is it possible to somehow intentionally brick the phone so they can't even get to see it was rooted and unlocked?
Any suggestion will be highly appriciated
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I don't think it's possible to make it appear locked again. But when my HOX died I just handed it back in.
Nothing helpful but just sharing my experience.
Sent from my HTC One using Tapatalk 4
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
*elmo* said:
My colleague had problem with screen - with wake up. And when service saw relocked they told that it's related to the unlocked bootlader and installation of other software.... Warranty not void....
Sent from HOX with ARHD 31.x
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I've had numberous e-mails with HTC staff via htc.com and they told me that they warranty is NOT void by unlocking the bootloader or flashing a custom rom. it IS void if you do something wrong and brick the device.
Although, If I were you i'd still return to stock.
So my usb port is messing up as now I have to add pressure to the cable in order for it to charge. I have cleaned the port and while there was a good amount of lint in it, it still needs pressure for it to charge. I have contacted HTC and they gave me the option to send it for repair or get a new one and send the old one in. However since it is S-OFF & rooted, I was wondering if flash the RUU and switch back to S-ON will it be ok? Since they had told me that if the boot loader had been unlocked etc it no longer is covered by the warranty. Sorry for the long post
If you have an RUU available and can flash it and get back to locked/Not tampered/S-ON you'll be fine (in theory)
EddyOS said:
If you have an RUU available and can flash it and get back to locked/Not tampered/S-ON you'll be fine (in theory)
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On the boot loader, it says "official software" and doesnt say "tampered" however I think it'll say relocked. Is that fine?
It'll have to do! It's up to them if they accept it, though...
AttachedSilver said:
On the boot loader, it says "official software" and doesnt say "tampered" however I think it'll say relocked. Is that fine?
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Theres a way to can edit it to say locked, if necessary ahaha
AttachedSilver said:
On the boot loader, it says "official software" and doesnt say "tampered" however I think it'll say relocked. Is that fine?
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.Ryker said:
Theres a way to can edit it to say locked, if necessary ahaha
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I actually missed the bit about S-OFF! Well, didn't miss it...just kinda ignored it after my first post
OP, you can set it back to LOCKED again if you're still S-OFF. You'll need to unlock the bootloader again, then boot TWRP (not flash it) and use the commands in the relock thread in General and you should be good to go
EddyOS said:
I actually missed the bit about S-OFF! Well, didn't miss it...just kinda ignored it after my first post
OP, you can set it back to LOCKED again if you're still S-OFF. You'll need to unlock the bootloader again, then boot TWRP (not flash it) and use the commands in the relock thread in General and you should be good to go
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thanks but, I contacted HTC about the repair request and some prick used my serial number already to request a repair for their device and HTC said they can't repair my device since a request for a repair with my serial number is already in their systems.
AttachedSilver said:
thanks but, I contacted HTC about the repair request and some prick used my serial number already to request a repair for their device and HTC said they can't repair my device since a request for a repair with my serial number is already in their systems.
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How much does it cost to replace the port, according to the service ? If they want to charge a high price for a small job, on the grounds that your device doesn't cover warranty repair anymore, here's a simple solution. Go to a non HTC repair center and get your job done. They give a pretty good service at a reasonable rate ! Plus, you can bargain
Hello, i have a HTC One M9 and I want unlock bootloader without htcdev with sunshine app. But if I use sunshine app i need root my phone and unlock my bootloader with htcdev. But it void the warranty. So how to root my phone without unlocking bootloader?
This is a vicious circle! :crying:
czifraj2 said:
Hello, i have a HTC One M9 and I want unlock bootloader without htcdev with sunshine app. But if I use sunshine app i need root my phone and unlock my bootloader with htcdev. But it void the warranty. So how to root my phone without unlocking bootloader?
This is a vicious circle! :crying:
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their are ways to return the phone to it's out of box factory state, so it looks like it was never rooted
HTCdev.com do not log your usage and deny you repair for requesting an unlock. Their is no proof you ever used it.
clsA said:
their are ways to return the phone to it's out of box factory state, so it looks like it was never rooted
HTCdev.com do not log your usage and deny you repair for requesting an unlock. Their is no proof you ever used it.
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HTC does track that. If you unlocked the bootloader, they know about it.
All they know is you asked for a unlock code. They have no way to prove that you used it.
If you return the phone to it's original state. Theirs nothing they can do.
aooga said:
HTC does track that. If you unlocked the bootloader, they know about it.
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I don't know if it's as cut & dried as that. Like clsA said, they don't know whether or not you used the unlock token.
HTC's FAQ references the warranty implications and the warranty issue is also referenced in their explanation about unlock vs S-ON/OFF.
From my reading of their explanations, unlocking does not automatically mean warranty claims will be rejected. It simply adds an additional element to the process of determining whether or not the issue is HTC's responsibility or the user's.
computerslayer said:
I don't know if it's as cut & dried as that. Like clsA said, they don't know whether or not you used the unlock token.
HTC's FAQ references the warranty implications and the warranty issue is also referenced in their explanation about unlock vs S-ON/OFF.
From my reading of their explanations, unlocking does not automatically mean warranty claims will be rejected. It simply adds an additional element to the process of determining whether or not the issue is HTC's responsibility or the user's.
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True. But they told me that I would need to send it in if I had any issues, then they would determine if I caused it by unlocking the bootloader or not. (like you said).
I've never made a warranty claim with HTC before, but my guess is that while they'd need the phone to be sent in, they would be looking for physical proof that its bootloader was unlocked. I suppose they might ask you directly if they look at the HTCdev request record, but more likely they'd just check the phone itself.
I'm afraid you probably can't avoid unlocking the bootloader via HTCdev - modders aren't going to spend time on a new method when HTC is being so accommodating. On the flip side, their friendly stance towards modders indicates that they aren't necessarily looking to give them a bum rap.
aooga said:
True. But they told me that I would need to send it in if I had any issues, then they would determine if I caused it by unlocking the bootloader or not. (like you said).
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So basically you trust what HTC told you instead of what you learned here on XDA ?
Maybe HTC will tell you how to S-Off and reset your phone to Stock also
clsA said:
So basically you trust what HTC told you instead of what you learned here on XDA ?
Maybe HTC will tell you how to S-Off and reset your phone to Stock also
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Uh, yes? lol. I would trust what they said (and my experience) over XDA. Even if I reset all the flags, in their system, it showed my phone as being unlocked. I chatted with about 3 people and they all said the same thing.
aooga said:
Uh, yes? lol. I would trust what they said (and my experience) over XDA. Even if I reset all the flags, in their system, it showed my phone as being unlocked. I chatted with about 3 people and they all said the same thing.
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Maybe @nkk71 or @alray can explain it to you better
aooga said:
Uh, yes? lol. I would trust what they said (and my experience) over XDA. Even if I reset all the flags, in their system, it showed my phone as being unlocked. I chatted with about 3 people and they all said the same thing.
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clsA said:
Maybe @nkk71 or @alray can explain it to you better
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i bought a pack of condoms two days ago (actually it was a carton) at the pharmacy not online .... so i have 240 condoms available, and i've used them all up
basically, what i'm saying, it just i bought a pack of condoms.... can you prove i used them
**theoretically** HTCSync Manager, and the CheckinProvidor apk could in **theory** could dial home" and report it, .... still whether true or not, htcdev unlock, is not only as vague as vague can be, but it does say "it may void warranty"... it does not say it voids it defacto (especially if it's a hardware problem)
anyway, TL;DR what this was about anyway.... but if i can that many boxes at the pharmacy, it must be true
nkk71 said:
i bought a pack of condoms two days ago (actually it was a carton) at the pharmacy not online .... so i have 240 condoms available, and i've used them all up
basically, what i'm saying, it just i bought a pack of condoms.... can you prove i used them
**theoretically** HTCSync Manager, and the CheckinProvidor apk could in **theory** could dial home" and report it, .... still whether true or not, htcdev unlock, is not only as vague as vague can be, but it does say "it may void warranty"... it does not say it voids it defacto (especially if it's a hardware problem)
anyway, TL;DR what this was about anyway.... but if i can that many boxes at the pharmacy, it must be true
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Yeah, I get both of your points. I would think the same exact thing too. Especially if I have a custom rom, there theoretically should be no way for them to prove that I USED the token, just that I got the token.
Based on my experience with HTC support (HORRIBLE), I wouldn't be surprised if they just charge you if you got the key.
aooga said:
Yeah, I get both of your points. I would think the same exact thing too. Especially if I have a custom rom, there theoretically should be no way for them to prove that I USED the token, just that I got the token.
Based on my experience with HTC support (HORRIBLE), I wouldn't be surprised if they just charge you if you got the key.
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I can speak from personal experience that HTC will not deny service simply because you unlocked. I s-off'd and modded my M7 to hell and back, and they still fixed the pink camera defect for free.
From what I have heard from over the years, HTC may have some undisclosed methods of knowing when the bootloader has been unlocked, even when the phone has been restored to bone stock. Whether this is true, I cannot say, but I wouldn't be the least bit surprised. HTC's historic friendliness toward modding may well be in part because they know they can tell when you've screwed things up on your own.
So if i ask the token from htcdev and i don't use, void the warranty? But i don't use.
But if i use the token and unlock my bootloader and i buy a s-off and set back the flag: Locked , void the warranty?