Hello all...
Ive had my m8 since the end of april. It's worked and charged fine up until last Thursday. I started to notice that when I have it plugged in, the led will come on and it'll say it's charging, but it doesn't actually charge, most of the time it continued to decrease. After playing with different cables and the gsam app I found that it won't actually charge unless I put pressure or weight on top of the end of the cable that is plugged in to my phone. Even then, I have to mess with it quite a bit and hope when I wake up, it'll be charged.
This has become increasingly frustrating every time I plug it in to charge now. Has anyone else experienced this problem with your device? Also does anyone know of a fix, besides paying the $149 to get it replaced with my ATT insurance plan? I really just want to wait until around April and get a new phone, preferably with a snapdragon 810 processor, however, at this point, I don't think I can make it until then.
mattprice86 said:
Hello all...
Ive had my m8 since the end of april. It's worked and charged fine up until last Thursday. I started to notice that when I have it plugged in, the led will come on and it'll say it's charging, but it doesn't actually charge, most of the time it continued to decrease. After playing with different cables and the gsam app I found that it won't actually charge unless I put pressure or weight on top of the end of the cable that is plugged in to my phone. Even then, I have to mess with it quite a bit and hope when I wake up, it'll be charged.
This has become increasingly frustrating every time I plug it in to charge now. Has anyone else experienced this problem with your device? Also does anyone know of a fix, besides paying the $149 to get it replaced with my ATT insurance plan? I really just want to wait until around April and get a new phone, preferably with a snapdragon 810 processor, however, at this point, I don't think I can make it until then.
Click to expand...
Click to collapse
If you are. Comfy tearing the phone apart the charging port is on its own board/cable.
Are you sure nothing is buried in the port preventing you from pushing the cable the entire way in?
dottat said:
If you are. Comfy tearing the phone apart the charging port is on its own board/cable.
Are you sure nothing is buried in the port preventing you from pushing the cable the entire way in?
Click to expand...
Click to collapse
Nothing is blocking the inside, I checked. It will plug in all the way fine, but I have to put pressure down on top of the cable where it connects to the port to make it work.
Ive taken mobile devices apart before, but from what I've seen on ifixit, it looks like a pretty daunting process for the m8 and I'm not so sure I'll be able to do it without damaging anything else.
I was just seeing if anyone else may if had this same issue and they knew of a way to get it going. I'll probably just have to take it in and get it replaced
mattprice86 said:
Nothing is blocking the inside, I checked. It will plug in all the way fine, but I have to put pressure down on top of the cable where it connects to the port to make it work.
Ive taken mobile devices apart before, but from what I've seen on ifixit, it looks like a pretty daunting process for the m8 and I'm not so sure I'll be able to do it without damaging anything else.
I was just seeing if anyone else may if had this same issue and they knew of a way to get it going. I'll probably just have to take it in and get it replaced
Click to expand...
Click to collapse
To be honest if the phone is otherwise in good shape they will probably warranty it if it doesn't look like abuse. Just make sure you are stock, locked, and s-on.
mattprice86 said:
Nothing is blocking the inside, I checked. It will plug in all the way fine, but I have to put pressure down on top of the cable where it connects to the port to make it work.
Ive taken mobile devices apart before, but from what I've seen on ifixit, it looks like a pretty daunting process for the m8 and I'm not so sure I'll be able to do it without damaging anything else.
I was just seeing if anyone else may if had this same issue and they knew of a way to get it going. I'll probably just have to take it in and get it replaced
Click to expand...
Click to collapse
If the usb port is not moving around out of the ordinary, then dirt is usually the culprit, and sometimes it gets hardened around the metal contacts with each attach / detach of the usb cable. Try using a tiny pin to carefully clean away the dirt from the metals.
I found it to be pretty useful in the past when i had likewise problems.
mattprice86 said:
Hello all...
Ive had my m8 since the end of april. It's worked and charged fine up until last Thursday. I started to notice that when I have it plugged in, the led will come on and it'll say it's charging, but it doesn't actually charge, most of the time it continued to decrease. After playing with different cables and the gsam app I found that it won't actually charge unless I put pressure or weight on top of the end of the cable that is plugged in to my phone. Even then, I have to mess with it quite a bit and hope when I wake up, it'll be charged.
This has become increasingly frustrating every time I plug it in to charge now. Has anyone else experienced this problem with your device? Also does anyone know of a fix, besides paying the $149 to get it replaced with my ATT insurance plan? I really just want to wait until around April and get a new phone, preferably with a snapdragon 810 processor, however, at this point, I don't think I can make it until then.
Click to expand...
Click to collapse
So in your country you don't have warranty? Even if there is a 12 months since April... Let me think?...
Sent from my HTC One_M8 using XDA Free mobile app
dottat said:
To be honest if the phone is otherwise in good shape they will probably warranty it if it doesn't look like abuse. Just make sure you are stock, locked, and s-on.
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Click to collapse
Agree, that unless the phone has obvious signs of physical damage or water damage, AT&T will replace it (with a refurb) under warranty, and it won't cost the OP anything. AT&T also typically won't check for software mods. Although, its a good idea to return to mostly stock, just in case.
redpoint73 said:
Agree, that unless the phone has obvious signs of physical damage or water damage, AT&T will replace it (with a refurb) under warranty, and it won't cost the OP anything. AT&T also typically won't check for software mods. Although, its a good idea to return to mostly stock, just in case.
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Click to collapse
Yea I was able to get a free replacement. They listed it as a defect. It comes in next Thursday, thank god. I just ran the 4.4.3 ruu. I'm going to try and relock my boot loader, but I don't know if I'll be able to BC I can't get it to recognize when I plug into the computer anymore.
Thanks for all the help
mattprice86 said:
Yea I was able to get a free replacement. They listed it as a defect. It comes in next Thursday, thank god. I just ran the 4.4.3 ruu. I'm going to try and relock my boot loader, but I don't know if I'll be able to BC I can't get it to recognize when I plug into the computer anymore.
Click to expand...
Click to collapse
Try to go to Windows Device Manager (with phone connected) find the device, and pick the option to manually select drivers, the select the MTP USB driver (not HTC drivers). For some reason, I lose fastboot/adb connectivity, and have to do this very frequently (even when no changes on the phone).
But this is only if you really want to relock the bootloader. Which is not stock whether its UNLOCKED or RELOCKED. Unless you want to do the mod to change the flag to LOCKED.
In any case, good to hear they will replace the phone (and rightfully so, as it seems to be a hardware failure not caused by physical damage). So good luck.
redpoint73 said:
Try to go to Windows Device Manager (with phone connected) find the device, and pick the option to manually select drivers, the select the MTP USB driver (not HTC drivers). For some reason, I lose fastboot/adb connectivity, and have to do this very frequently (even when no changes on the phone).
But this is only if you really want to relock the bootloader. Which is not stock whether its UNLOCKED or RELOCKED. Unless you want to do the mod to change the flag to LOCKED.
In any case, good to hear they will replace the phone (and rightfully so, as it seems to be a hardware failure not caused by physical damage). So good luck.
Click to expand...
Click to collapse
Thanks. The problem isn't detecting the drivers, BC I've connected it and used adb tons of times, but now, since it takes a lot of time messing around to charge, I have to do the same when I connect it to the comp.
I think I'll probably just leave the bootloader unlocked and s-off. I read some other threads about having issues turning s back on. I have it on 4.4.3 unrooted. Thanks for everyone's help
mattprice86 said:
Thanks. The problem isn't detecting the drivers, BC I've connected it and used adb tons of times, but now, since it takes a lot of time messing around to charge, I have to do the same when I connect it to the comp.
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Click to collapse
Gotcha. I completely spaced on the (obvious) fact that your connectivity issues could be related to the original issue of the damaged MicroUSB port!
Driver issues are so common, its like a knee jerk reaction for me now!
Not sure if it would help but you can get ADB WiFi on play store
Sent from my Nexus 7 using Tapatalk
Thanks. I had heard about adb WiFi but I want exactly sure what that was. I always just connected my phone to the computer before this happened.
I think I'm just going to leave the boot loader unlocked and s off. Seems like it shouldn't be a problem going back to ATT, as red point mentioned
It seems like the charging port is the cause
Update: I received my replacement phone last Thursday and mailed back my old one today. I did leave the boot loader unlocked and kept it s off, so we'll see if ATT tries to charge me for it. I'll let everyone know after they receive it.
My replacement was still running 4.4.2, so instead of going thru htcdev again to unlock the bootloader, I immediately downloaded, paid, and ran sunshine. It worked like a charm, unlocking my boot loader and turning s off. From there, I changed my cid to supercid, ran the ATT 4.4.3 ruu, then the Dev edition 4.4.4 ruu, then finally the Dev edition 5.0 ruu.
It's so great not having to mess with my phone for 20 min just to get it to charge. I also ordered a charger with Qualcomm quick charge 2.0 and it charges my phone amazingly fast.
Related
My phone is fully rooted with no nand unlock. And has been working great.... until recently.
I've had my phone on for about 2 weeks straight, because a friend told me its better to just leave it on. Well, yesterday while in the music app, it just went right into the startup animation. No bootscreen, just the animation. Now I noticed my phone was somewhat sluggish and decided I'm just shutting it off for a bit. Well, that's not going to well. It will not shut off. YES I HELD THE POWER BUTTON THEN POWER OFF. even with a battery pull it turns on right when the battery is in. I also noticed that ky ringtones and some settings don't restore after reboot and that sometimes I need to hit the keep button multiple times to wake it. Is this a software issue or hardware..... and if I need to return it, how do I remove the root? Or will they even notice? Could this be related to the root?
Thanks for feedback. Kinda panicking here
I had the exact same issue. What I figure happened was that in the process of rooting (plugging USB cable in/out so many times) a pin probably stuck itself high or low in the connector and caused the behavior you're experiencing now... that's just my theory though, but whatever it is, it's hardware related... so don't bother flashing the RUU and losing root over it -- I did and I kicked myself for it. What I ended up doing was exchanging my phone for another one and after two tries finally got one with a screen that wasn't pink -- in fact it was even slightly better than the original one I had.
If it's a dealbreaker for you not being able to turn off your phone, then by all means replace it. Just keep in mind you might have to swap out more than once if you're picky about refurb quality. Just my 2cents.
As for how to get rid of root, look over one of the RUU threads and download one... when you run the *.exe it extracts a bunch of files to your temp directory. Look for and rename rom.zip to PB31IMG.zip, copy it to your SD card root, and boot in fastboot and let it update from it... result = stock incredible again. Got that trick from:
http://forum.xda-developers.com/showpost.php?p=6679579&postcount=45
Edit: I only had the reboot after shutdown issue. Anything else sounds like something that could be fixed with a data wipe (that won't get rid of root). What I'd do now that there's a custom recovery, is make a nandroid backup just in case, that way if the data wipe doesn't work for fixing the setting sticking issue, at least you don't have to reinstall everything back and can just restore the backup.
Sorry guys...
vacaloca said:
I had the exact same issue. What I figure happened was that in the process of rooting (plugging USB cable in/out so many times) a pin probably stuck itself high or low in the connector and caused the behavior you're experiencing now... that's just my theory though, but whatever it is, it's hardware related... so don't bother flashing the RUU and losing root over it -- I did and I kicked myself for it. What I ended up doing was exchanging my phone for another one and after two tries finally got one with a screen that wasn't pink -- in fact it was even slightly better than the original one I had.
If it's a dealbreaker for you not being able to turn off your phone, then by all means replace it. Just keep in mind you might have to swap out more than once if you're picky about refurb quality. Just my 2cents.
As for how to get rid of root, look over one of the RUU threads and download one... when you run the *.exe it extracts a bunch of files to your temp directory. Look for and rename rom.zip to PB31IMG.zip, copy it to your SD card root, and boot in fastboot and let it update from it... result = stock incredible again. Got that trick from:
http://forum.xda-developers.com/showpost.php?p=6679579&postcount=45
Click to expand...
Click to collapse
See, this is exactly why when I was trying to root, I was pulling the cable at the PC end, not the phone end. MicroUSB is a lot flimsier then regular USB. Be careful guys... Oh, and I WOULD reflash just in case. They might give it to a tech to troubleshoot if this is software related, and I guarantee that he'll notice SuperUser.... .02$ deposited.
dreamersipaq said:
See, this is exactly why when I was trying to root, I was pulling the cable at the PC end, not the phone end. MicroUSB is a lot flimsier then regular USB. Be careful guys... Oh, and I WOULD reflash just in case. They might give it to a tech to troubleshoot if this is software related, and I guarantee that he'll notice SuperUser.... .02$ deposited.
Click to expand...
Click to collapse
Right on all counts, I have a usb extension cable the plug/unlug the DI with now. MicroUSB was loose out of the box--me no likee.
As far as sending the phone back with unusual software--I doubt HTC is gonna narc on you given the huge demand for DIs. It's always better to play it safe, but I haven't ever heard of a user getting a warranty claim bounced for rooted software installed, and I've been in the android game for a while now.
Try This
mikerulez121 said:
My phone is fully rooted with no nand unlock. And has been working great.... until recently.
I've had my phone on for about 2 weeks straight, because a friend told me its better to just leave it on. Well, yesterday while in the music app, it just went right into the startup animation. No bootscreen, just the animation. Now I noticed my phone was somewhat sluggish and decided I'm just shutting it off for a bit. Well, that's not going to well. It will not shut off. YES I HELD THE POWER BUTTON THEN POWER OFF. even with a battery pull it turns on right when the battery is in. I also noticed that ky ringtones and some settings don't restore after reboot and that sometimes I need to hit the keep button multiple times to wake it. Is this a software issue or hardware..... and if I need to return it, how do I remove the root? Or will they even notice? Could this be related to the root?
Thanks for feedback. Kinda panicking here
Click to expand...
Click to collapse
I'm not saying this will work at all, but....
If you're experiencing these things with USB plugged in... Unplug USB, and take out Battery.... Let it sit there for 30 seconds....
( I THINK that the "pins" are only for video out. If I'm correct, the "usb" part of it is actually a plate on the phone, and the pins are in the cable)
Once you put the battery back in, try using the phone w/o usb plugged in... if it behaves normally, replace USB cable. (Unless I missed something in your orig. post.)
Thanks.
Also, before you return the phone, do a hard reset and see if it fixes it (there is a slight chance it's software related.... obviously, you will lose everything, but whatever is backup up to goog. When you rooted, did you delete/remove any APPS at all?)
Ugh.... I do not want to return it. I hate refurbs. If i return it, is there a chance ill just get a new phone? Aside from that, i think i can confirm its hardware, more specifically in the usb port. I plugged in the charger and now it turns off fine. Annoying as hell, but i think im just keeping it. And after looking more i see that the screen never actually turns off, it just pauses then turn back on. I havent noticed and horrible side effects and maybe a reflash would help me. I never shut it off so ill deal for now.
Now if i want to do a nandroid backup, do i need to be in hacked recovery or will it work immediately? and can it be copied to an sd card and restored to a refurb if i got one?
alright, I have had my et4g for about a year and a half now, I have successfully flashed probably close to 100 times if not more, back and forth from GB to ICS, NOT because Im actually smart enough to know whats going on, just that Im smart enough to read and follow the steps you smart people lay out for me in your posts.
I am also pretty sure I have gone back from JB to GB before but I dont remember for sure. I was currently running FK23 and wanted to revert to EL29 and just get whatever the latest official build was onto the phone because I was going to sell it since I just upgraded. AND heres where the problem came, I was doing the restore one click el29(same computer/cable/file I have always used) and everything was going fine and out of the corner of my eye I noticed the monitor dimmed a little bit (didnt sleep or anything, just dimmed. on a laptop that was plugged in) and not sure if thats when it happened but I saw the red fail, the bar on the phone was SO CLOSE to completed its not even funny, but it just continued to sit there. I noticed at the end of the script was a series of "removed" "added" and ended at another "removed".
I can get it into download mode but 2 different computers, 2 different odin OC's, 2 different cables, full odin, nothing recognizes it. when I plugged it into the other computer the computer played the sound and brought up a notification that the usb device had malfunctioned.
tried to use kies as well because when trying a normal boot it says "firmware upgrade encountered an issue. please select recovery mode in kies & try again" but it doesnt recognize the phone either, and I have no recovery code to try.
I have searched and found NUMEROUS threads about this problem, most never were resolved, ALL that were resolved were other devices or they could still boot, or something else.
I have no idea where to go from here, can anyone give me some help?
thanks in advance
Is it possible that the USB port on the device has finally kicked the bucket? Check the pins. See of they are lifted, bent, broken, etc. You can also pull the device apart and check the solder joints on the port. They could just have a bad connection on one of the data leads. Another thing to try, get a full stock flashable restore zip file and place it on your external SD card. Rename it to "update.zip" then in CWM or the stock recovery hit apply update from SD card.
Sent from my SPH-D710 using xda app-developers app
volume up + power just takes me to the "firmware upgrade encountered..." message, no way to get to recovery. looking in with a flashlight the port seems to be fine. now it has been acting up lately where it wouldnt charge if the cord was coming out at a little bit of an angle. it really only was happening with this dirt cheap car charger I got off monoprice though and Ive still been able to transfer files and charge for quite some time so I figured that wouldnt be the problem, especially when the problem happened in the middle of it having a steady connection for ~20 minutes prior to the issue.
know of a source to buy a cheap port I can try and repair myself (Im better at that sort of thing than messing with software so I think I might be able to do it)
maddmatt02 said:
volume up + power just takes me to the "firmware upgrade encountered..." message, no way to get to recovery. looking in with a flashlight the port seems to be fine. now it has been acting up lately where it wouldnt charge if the cord was coming out at a little bit of an angle. it really only was happening with this dirt cheap car charger I got off monoprice though and Ive still been able to transfer files and charge for quite some time so I figured that wouldnt be the problem, especially when the problem happened in the middle of it having a steady connection for ~20 minutes prior to the issue.
know of a source to buy a cheap port I can try and repair myself (Im better at that sort of thing than messing with software so I think I might be able to do it)
Click to expand...
Click to collapse
It might auto flash it at that point if it scans and detects "update.zip". I may be wrong though... Ebay will have them. I will think of some other options and report back. Last resort is to J-Tag it if even replacing the port doesn't work and there is nothing you can do with software. Either that or replace it with insurance and tell them you were updating to the newest ICS.
Sent from my SPH-D710 using xda app-developers app
well, didnt know what JTAG was, looked it up and looks like I have to send it off somewhere and pay 40+ bucks plus shipping to possibly get it fixed, to probably not sell the phone for THAT much more, so if it comes to that I just might leave the phone in its current state and forget about it. Ill try the port first though, and anything else you(or others) can think of trying. also I dont have insurance, I dont get it on my phones. I used to but by the time Ive had the phone for a while plus the cost of the deductible I could just buy a nice one off contract on ebay or something anyways. and this is actually the first time in a very long time I would need to make a claim. last time I would have needed to file it lost/stolen/broken was back on cingular when I had that wierd spin open walkman phone because it fell apart. and monthly insurance costs since then could buy me a couple new phones by now.
also, could it be that the usb port finally crapped out if the computer sees it every time I plug it in, it just says the usb device has malfunctioned. Im trying to find an update.zip to give a shot right now also, so far they are very specific on the condition of the phone to flash (must run this version, usb storage off, usb debugging on).
auto update.zip was a no go
try a 3rd cable
well, I can give that a shot but I used both cables to successfully transfer files from the wifes et4g to the computer that I am trying to fix my phone with, so I know the drivers are in there to recognize the phone and the cables work with another phone of the same model.
last night I tore the phone down and just made sure everything was clean and connected. none of the data connections behind the usb port were damaged, or inside the port but who knows about the part you cant see. anyways the phone still turns on and shows on the screen so I didnt make it worse. I ordered up a new port last night also so I guess as a last resort I am going to try that. I did notice that the moisture indicator on the inside of the back panel that pops off when dissasembling the phone shows it has gotten "wet", but I know its never sat in a puddle, never left on a counter with a spill. I have talked on it in the rain (inside the hood I was wearing) and also gotten some rain drops on the screen while I was dialing the number in the rain or checking a text in the rain but I just wipe it off and put it back in my pocket, which might have been a little damp from the rain, so how sensitive are these things, humid air must be enough to trigger the little purple "x"s then, right?
I had a Nexus S that quit working. Like your phone, it would go into download mode but none of my 3 computers would recognize it, but they did recognize my og Epic. Turned out the internal memory went bad without warning. It was still under factory warranty so I sent it to Samsung and they replaced the mainboard. I hope your problem is something simpler.
Sent from my SPH-D710 using Xparent Cyan Tapatalk 2
maddmatt02 said:
well, I can give that a shot but I used both cables to successfully transfer files from the wifes et4g to the computer that I am trying to fix my phone with, so I know the drivers are in there to recognize the phone and the cables work with another phone of the same model.
last night I tore the phone down and just made sure everything was clean and connected. none of the data connections behind the usb port were damaged, or inside the port but who knows about the part you cant see. anyways the phone still turns on and shows on the screen so I didnt make it worse. I ordered up a new port last night also so I guess as a last resort I am going to try that. I did notice that the moisture indicator on the inside of the back panel that pops off when dissasembling the phone shows it has gotten "wet", but I know its never sat in a puddle, never left on a counter with a spill. I have talked on it in the rain (inside the hood I was wearing) and also gotten some rain drops on the screen while I was dialing the number in the rain or checking a text in the rain but I just wipe it off and put it back in my pocket, which might have been a little damp from the rain, so how sensitive are these things, humid air must be enough to trigger the little purple "x"s then, right?
Click to expand...
Click to collapse
ah, another phone is using those cables fine. . Ok, my bad. Does sound like something borked on the phone (USB, flash memory, etc).
The purple X's dissapeared and the paper turns red when it gets wet. You are good.
Sent from my SPH-D710 using xda app-developers app
oh, ok. for some reason I thought that they were white then the purple x's appeared when they got wet, didnt spend any time today messing with the phone at all today, although nothing I can really do anyways til the port comes in the mail.
ive been having a problem with this phone for a while. it has a problem with turning on and statying on. i will set it on charge while its powered off for atleast two hours, but as soon as i turn it on it will last for about 5 mins and turn off.
i first replaced the battery and it has the same problem. so i replaced the charging port and it was working fine for a few weeks and now its back to the same issue. i cant even get it to charge now
so just trying to figure out what kind of other components it could be
Disclaimer: You're at a more advanced level than I am. I've never done phone repair, and I don't know enough about phone hardware to say if there are other components that could be responsible. I'm a software guy.
That being said, I'll chime in with what I do know, on the off chance that it's actually helpful.
When computers get too hot, they do an automatic thermal shutdown to try to prevent permanent damage. I assume smartphones do this as well. You're on XDA, so there's a good chance you like to tinker. Did you overclock the phone? Overclocking generates more heat, which could potentially lead to a thermal shutdown or permanent damage. Or you might be using or storing the phone in a hot environment.
Have you tried using a different charging cable? Maybe the cable or its connector went bad. You could also test the cable with a different device. Maybe the wall outlet, etc went bad. Did you check the connectors that the battery attaches to, to make sure they're clean?
When you opened the phone to replace the charging port, maybe you didn't put it together quite right, so over time something came loose or got pinched. Desktops and laptops use various types of adhesives such as thermal paste, and computer technicians have to remember to reapply new adhesive when putting a machine back together. Maybe phones use some adhesive too, and maybe you forgot to reapply it?
Hopefully someone more knowledgeable about phone hardware will chime in, but the Incredible 2 section of these forums has been a ghost town lately. That's why I'm giving my two cents. If it were me, I'd just buy a new phone.
Slinkwyde said:
Disclaimer: You're at a more advanced level than I am. I've never done phone repair, and I don't know enough about phone hardware to say if there are other components that could be responsible. I'm a software guy.
That being said, I'll chime in with what I do know, on the off chance that it's actually helpful.
When computers get too hot, they do an automatic thermal shutdown to try to prevent permanent damage. I assume smartphones do this as well. You're on XDA, so there's a good chance you like to tinker. Did you overclock the phone? Overclocking generates more heat, which could potentially lead to a thermal shutdown or permanent damage. Or you might be using or storing the phone in a hot environment.
Have you tried using a different charging cable? Maybe the cable or its connector went bad. You could also test the cable with a different device. Maybe the wall outlet, etc went bad. Did you check the connectors that the battery attaches to, to make sure they're clean?
When you opened the phone to replace the charging port, maybe you didn't put it together quite right, so over time something came loose or got pinched. Desktops and laptops use various types of adhesives such as thermal paste, and computer technicians have to remember to reapply new adhesive when putting a machine back together. Maybe phones use some adhesive too, and maybe you forgot to reapply it?
Hopefully someone more knowledgeable about phone hardware will chime in, but the Incredible 2 section of these forums has been a ghost town lately. That's why I'm giving my two cents. If it were me, I'd just buy a new phone.
Click to expand...
Click to collapse
well i greatly appreciate your lengthly response. to be honest, it is my mothers phone, which is why i want to try and fix it. i gave her an iphone so she really doesnt need this phone but i would like to figure out what is wrong because i do like to tinker with things. i have tried different chords, wall outlets, usb ports on the pc etc. i will reopen the phone to see if everything is back together, because thats the only thing i can think of from what you mentioned.
thanks again. if anyone has had a similar problem, let me know
sounds like you're either having a battery issue or need to replace your charge port on your phone. its a really simple process all you do is order the port from like amazon or ebay and the old one on your phone just unplugs from your phone circuit board there actually is a tutorial forum in the development page for the droid incredible 2 that gives you instructions on how to do this. hope this was of some help to you and if so please click thanks.
jam0688 said:
sounds like you're either having a battery issue or need to replace your charge port on your phone. its a really simple process all you do is order the port from like amazon or ebay and the old one on your phone just unplugs from your phone circuit board there actually is a tutorial forum in the development page for the droid incredible 2 that gives you instructions on how to do this. hope this was of some help to you and if so please click thanks.
Click to expand...
Click to collapse
The OP already tried both of those things.
Oh ok yeah i just noticed where he put that. Hardware problem maybe. Im more into software myself than i am hardware.
MINE TOO! Omg
This... it's too much. Okay, a month ago the damned power button got too hard to press in, which should have been a warning that the hardware was getting faulty I suppose. But I downloaded an app that let me use the volume button to turn screen on/off. (I won't say which because I half-blame it, unfairly, for killing my phone
(Sorry, I'm still —mourning! the death of my phone I guess.)
The app was an ugly solution, I guess, but it worked. (I couldn't turn the screen off easily, so I set the screen-off to 10 seconds.) And I hadn't used screenshots in a while so that was no big deal; and my ROM could get me to Recovery easily enough, so screw the power button, right?
But then last night, my phone STOPPED CHARGING! I did a batt pull, tried new cords; turned off every useful app. I even went back to stock ROM, which (even though plugged in) left me with 20% batt. Might as well have bricked it, I guess.
Nothing worked. I was able to turn bluetooth back on so I could use my Air Droid acct to get my on-phone pictures, at least (everything else is safe on the SD), and then I charged it overnight in the wall and hoped for the best.
I was pretty thrilled to wake up to 100% charged! —For a few minutes. As soon as I unplugged it, it started discharging fast, and then not even the wall charger stopped it from discharging.
After brooding, for a few hours, I called Verizon tech. The tech (VERY nice, admittedly) said my Dinc2 was just dead. (Damn they're good: he was more sympathetic than a doctor delivering bad news!!) —But I feel so lost. He offered me a DNA or a Dinc 4G (and some motos and crap), but said my Dinc2 wouldn't be worth fixing. He said the power button alone was a PITA, but the dongle thing you plug the charger into was likely the problem, AND it might be the battery. Maybe he said other problems, but ultimately he suggested some pre-owneds he had for sale (I'm trying to keep my unlimited data plan), or try PhoneKarma.com. (He said he didn't recommend eBay, where they have Dinc 2s, but I'm not sure why.)
So ...do Dinc2s just have power issues after (?) 3 years? I guess that's a pretty good lifetime, but boy is it depressing. (I know — hooked on a damned phone. #Sucks.) I mean, it would be stupid to fix this one, or buy another one, right?
@Trebuchette, no matter what machine you use, rechargeable batteries do not last forever. Order a new battery from Amazon or eBay and you should be fine. They're pretty cheap and easy to replace. http://www.amazon.com/HTC-Incredible-6350-BTR6350B-Packaging/dp/B0064SI3QA
A case might make your power button easier to press. The OtterBox Defender is an excellent case that you can get for $15 used (very good condition), if a new battery successfully fixes your problem.
Hey: might be worth a shot! I did try another batt, but it was older too. And I didn't think of an otterbox at all, tbh. Thanks! Might be worth a try!
Hey: does it matter much if my USB cable is LG or whatever? I tried several different USBs too, but I'd been using this LG one (no idea how!) for probably about a year.
No, the brand of micro USB cable should not matter. It's a technical standard.
Don't buy a case until you've verified that a new battery actually fixes your problem. If a battery doesn't fix it, it's only a few bucks lost. In that case, I would then get a new phone.
i just came back to this thread after i basically put the project on hold for a while and wanted to see any new suggestions. so after leaving the phone alone for two months, i pluuged the phone in and i saw that orange ligh indicating it was charging. so far so good, im not using it as a primary phone which is good, but that would be my suggestion is to give the phone a rest for a while
EDIT: yeah scratch that, its doing the same **** now
A while back i used to "try" to root stuff. I sucked at it BAD. Anyway, I have a Galaxy Note 8.0 (GT-N5110) that I had rooted to a certain point (very superficial) and I just kept it the way it was, that way I could use Multi-window for any app. This morning I unplug my tab from the charger only to be disappointed that it will not turn on. Ive tried different power outlets, different cables, different base chargers, even the whole "power+vol_up+home" thing... nothing. I never updated the tab when Kitkat came through the pipeline. Im freaking out that a new major update automatically happened overnight or something. Im sorry to trouble you all, but does anyone have suggestions? Since it's rooted I can't take it to Samsung or Best Buy. Honestly if I could just get it back to stock, that would be awesome, but im more concerned about getting it to simply turn on. Any Ideas?
If your device is rooted you won't get an OTA update so that could not be the problem. You can try to unplug battery (mus open the device)"and see what happened. Maybe your battery is faulty or someting else.
K... I appreciate it Ill take a look. But, lets say I actually open it (without making things worse), how do I determine if the battery is in fact faulty? If it is, can I get a replacement? preferably an official samsung one.
EDIT:
Scratch that. Sry, Im just always scared of doin stuff, so I always feel like I have to ask the question, but I'll look it up. Im confident at least this should be easy enough for me to do Thank you again.
The problem with this device is you cannot pull out the battery easily. Maybe after that steps it boots up again.
Battery removal wasn't bad... now I'm just waiting for a new one (ordered on ebay, crossing fingers hoping it was legit). What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
varxtis said:
Battery removal wasn't bad... now I'm just waiting for a new one (ordered on ebay, crossing fingers hoping it was legit). What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
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Wow, that suck. sorry for you man. For now, try to plug the tablet to a computer and while device manager opened and see if there is change. If the change say "qhsusb" or something along that line and not your model number . . . changing battery wont do anything because it's already hard bricked. if not, finger cross.
varxtis said:
What did you mean "after that steps it boots up agin."? Will the tablet boot up without the battery if it's plugged in or something?
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No. But sometimes after this step and reconnecting the battery the device boots up. Also a battery calibration is done.
I tried plugging in the tablet to the computer with the old battery and then without any battery. Neither one prompted anything in the device manager. Today I got the new battery (assuming its legit and in good condition) in the mail. I plugged it in, and nothing. Plugged the tablet with the new battery to the wall charger, nothing. Plugged the tablet with the new battery to the computer while running device manager, nothing.
I'm going assume that the new battery is dead and let it stay connected to the wall charger for 8+ hrs, and see if there are any changes.
I just really don't understand what the deal is and why this would randomly happen. Ive never had problems with the firmware or anything. I have felt like there was an issue with the battery being that it doesn't seem to be keeping much of a charge... but for it to just Hard Brick like this seems so out of the blue. Can anyone provide me with additional suggestions please?
Maybe I'll ask it this way...
Is there any way to test if the batteries are food? That way I can at least determine if the tablet is in fact hard bricked or just bad batteries.
Might not be what you want to hear, but if different cables, chargers and batteries don't work, then maybe there was a power surge overnight while the device was plugged into the wall that took out the device (I once lost a computer that way and now I only use surge suppressors (note that not all power bars are proper surge protectors! See here: http://en.wikipedia.org/wiki/Surge_protector ) that are UL 1449 certified with a low clamping voltage and high energy absorption rating as a minimum; the fancier ones can even tell you if your wall outlet has a grounding problem). Or your tablet's USB port is broken, but that doesn't make sense based on what you've said thus far. Or you're just super-unlucky and all of your replacement parts are also faulty (it could happen). Either way, I've got my fingers crossed for you!
In the meantime, a multimeter would be able to tell if the batteries hold a charge, and whether or not power flows to the device when the battery is attached or the device is plugged into the wall or computer.
Just make sure you read up on how to use one first so you don't accidentally electrocute yourself:
https://learn.sparkfun.com/tutorials/how-to-use-a-multimeter
rtiangha said:
In the meantime, a multimeter would be able to tell if the batteries hold a charge, and whether or not power flows to the device when the battery is attached or the device is plugged into the wall or computer.
Just make sure you read up on how to use one first so you don't accidentally electrocute yourself:
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Ill definitely be looking into this option in depth tomorrow, and deeply appreciate it. At least it's something. T_T I don't want my tablet going to electro grave. This sucks so bad. This has been a month from hell
First my printer decides its time to start printing crooked over a couple of months, getting so bad that it jams up a few weeks ago, requiring me to get a new printer, which has been a fiasco in and of itself that still hasnt been resolved. Ive gone through 4 printers in one week, all of them different model printers, all from HP, and each and every one of them defective.
Then my laptops video card tweaks out because of installing Splashtop Stream, which starts a domino effect requiring me to do a factory reset on the laptop.
Then my Tablet just decides to kill over.
Then my Microsoft Arc mouse decides it doesn't the want to wheel to work requiring me to purchase a new one, and when I receive it, the cover for the battery compartment is missing and the wheel click is defective. It took 2 and a half weeks to resolve
Then I get bronchitis.
all in less than a month.
Alright, ya... it's dead. Oh well. Here's me trying to make the most of it: are there any places that buy bricked tabs? I figure the parts have to have some sort of salvage value.... maybe.
You can't go to a Samsung service shop? They might not fix it under warranty, but I assume they'll have a look at it and give you an estimation? I feel for you, we all have had these awful weeks... I soft bricked my pad, my computer started to play up, my other computer decided it wanted to die after years of hard work and not skipping a beat, my son got the flu, the missus was on her monthly(grumpy wife..take cover), and when I took a break from it all on the toilet I found that we had run out of paper! To make matters worse, my favorite football team lost from a second division team.. This all happened in one single day! So chin up, it might take a week, but when all it's fixed again you'll experience deep appreciation for the things you have taken for granted.... (xda fixed my tablet, time fixed my wife)
Sent from my GT-N5100 using XDA Free mobile app
Sry for delayed response.
Im very very doubtful that Samsung will help. I have two more... ideas, before I go to Samsung. Non-invasive of coarse, wouldn't want to make matters worse.
K, So first off I took the tablet with extra battery to a tech place in the area that said the batteries are fine, but when they put a multimeter to the motherboard nothing came back. Basically its dead according to them. There's one more shop in the area I want to get a second opinion from. Next, does anyone know anything about an app called "Splashtop Stream"? I'm a fond user of Splashtop to control/view my computer straight my tablet, but when I installed "Splashtop Stream" to use the tablet as an extended screen (not just a cloned second screen), my tablet and both computers I tried it with did NOT like it. I immediately uninstalled it, but it dawned on me that it was just a matter of days later that my Tablet died. I hate to grasp at straws, but if an app like that is too resource intensive, I'm okay with seeing a connection that it fried my tablet. I can't just ask Splashtop "Hey, does your app fry motherboards", so I need a way of researching legitimate known problems. I can't afford a $400 tablet right now.
The reason why I'm using Samsung as a last resort is because it's outside my warranty time, and the moment they know that I did even the simple fast-mod on it, they'll slap it down and won't help. There no custom boot or Roms on it.
With all this said, any suggestions anyone?
misternagoya said:
You can't go to a Samsung service shop? They might not fix it under warranty, but I assume they'll have a look at it and give you an estimation? I feel for you, we all have had these awful weeks... I soft bricked my pad, my computer started to play up, my other computer decided it wanted to die after years of hard work and not skipping a beat, my son got the flu, the missus was on her monthly(grumpy wife..take cover), and when I took a break from it all on the toilet I found that we had run out of paper! To make matters worse, my favorite football team lost from a second division team.. This all happened in one single day! So chin up, it might take a week, but when all it's fixed again you'll experience deep appreciation for the things you have taken for granted.... (xda fixed my tablet, time fixed my wife)
Sent from my GT-N5100 using XDA Free mobile app
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O_O That does suck!! Sry man.
varxtis said:
Sry for delayed response.
Im very very doubtful that Samsung will help. I have two more... ideas, before I go to Samsung. Non-invasive of coarse, wouldn't want to make matters worse.
K, So first off I took the tablet with extra battery to a tech place in the area that said the batteries are fine, but when they put a multimeter to the motherboard nothing came back. Basically its dead according to them. There's one more shop in the area I want to get a second opinion from. Next, does anyone know anything about an app called "Splashtop Stream"? I'm a fond user of Splashtop to control/view my computer straight my tablet, but when I installed "Splashtop Stream" to use the tablet as an extended screen (not just a cloned second screen), my tablet and both computers I tried it with did NOT like it. I immediately uninstalled it, but it dawned on me that it was just a matter of days later that my Tablet died. I hate to grasp at straws, but if an app like that is too resource intensive, I'm okay with seeing a connection that it fried my tablet. I can't just ask Splashtop "Hey, does your app fry motherboards", so I need a way of researching legitimate known problems. I can't afford a $400 tablet right now.
The reason why I'm using Samsung as a last resort is because it's outside my warranty time, and the moment they know that I did even the simple fast-mod on it, they'll slap it down and won't help. There no custom boot or Roms on it.
With all this said, any suggestions anyone?
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I randomly bumped here and I'm no expert, but if your tablet's motherboard is indeed dead, I believe there is absolutely no way they can tell that the device got rooted at some point. You did not "hard brick" it, that's a whole other thing, or at least so I've learned in my not-very-long experience. "Hard brick" should be the result of flashing a kernel made some other device, which definitely is not your case. Moreover, that does not kill the motherboard, it just makes anything unbootable: it's a software problem, so it can actually be detected. You had a hardware failure that most likely completely wiped any proof that you have ever modified your device, so the only problem that you might have, I think, is them telling you that they take no responsibility for what your power outlet has done to the device, but they shouldn't be able to detect any modification that you have made. In my opinion technical support is worth trying.
Awesome!! Thank you so much!
varxtis said:
Awesome!! Thank you so much!
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You're welcome, good luck!
Just thought Id let everyone know that I managed to get Samsung to compromise on the matter since the Tablet is only 5 months past warranty (1yr 5mnths since purchase). So, not much longer and hopefully Ill have a tablet that works yet again.
Anyone else seeing the slow charging warning *lots* more since nougat?
Never have I had a phone that is so finicky about charging.
I mean.. just look at this!!
Are you using the original usb cable and charger plug?.
Beamed in by telepathy.
shivadow said:
Are you using the original usb cable and charger plug?.
Beamed in by telepathy.
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No. I'm using a premium quality cable and a qualcomm certified quick charger. Also been using normal charging ports with the same effect.
Have also tried various (good quality) cables.
"a premium quality cable" isn't necessarily as "premium" as you think. I've had what you would call "premium" cables and they turned out to be complete crap.
The only way you'll find out is to use the proper USB cable and charger that came with the phone.
Beamed in by telepathy.
shivadow said:
"a premium quality cable" isn't necessarily as "premium" as you think. I've had what you would call "premium" cables and they turned out to be complete crap.
The only way you'll find out is to use the proper USB cable and charger that came with the phone.
Beamed in by telepathy.
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The phone is so old that the original cable had it a long time ago.
Ive had this phone long enough to know a bug when i see one. And this is that. Right now, the phone is turned off, and using the same cable it is fast charging. But no matter how many times i plug/replug it when its booted it will not fast charge! And this is since nougat. the same cable before was not a problem.
This takes me back to the same issue i had before the phone got marshmallow. Same issue, same circumstances. Rearing its ugly head again.
Edit: Ive also never had the original charger. The one that came with the phone didnt work, and when i called htc for a replacement they said it would be a month or so and it never arrived.
You must beat the s**t out of your cables. I've had my phone nearly 2 years and the charger and cable are still in mint condition..
I remember the bug very well as it used to happen even with the htc cable and charger.
What about powersaver mode, does it still do it with that activated?.
I'm quite sure that if it was a nougat issue then you'd have a lot more replies.
How did you update the device to nougat?. If the update wasn't done correctly it can cause allsorts of issues.
Beamed in by telepathy.
Your right. I do beat the **** out of them. They come to work with me, I'm a truck driver etc etc.
So maybe you could be right about how I updated. I have a EU version phone. I had swapped it over to Dev version to get nougat. And then because of locale issues, I swapped back to the EU version. Both times with a ruu.zip. But the second time without wiping data.
So maybe I will try a full reset and flash an ruu one day. But at the moment all else seems to be fine.
I'm not sure I am the only person experiencing this issue tho. If you look here https://forum.xda-developers.com/one-m9/general/strange-behavior-update-to-nougat-t3551367 this guy seems to be having charging issues too.
At this point I have no choice but to put it down to the way it has been handled.
Im not saying it HAS caused it but there is definitely a possibility.
Factory reset is in order I think. If it happens again after that, albeit a waste of time and effort, you'll have a better idea of the situation.
Beamed in by telepathy.
philicibine said:
Your right. I do beat the **** out of them. They come to work with me, I'm a truck driver etc etc.
So maybe you could be right about how I updated. I have a EU version phone. I had swapped it over to Dev version to get nougat. And then because of locale issues, I swapped back to the EU version. Both times with a ruu.zip. But the second time without wiping data.
So maybe I will try a full reset and flash an ruu one day. But at the moment all else seems to be fine.
I'm not sure I am the only person experiencing this issue tho. If you look here https://forum.xda-developers.com/one-m9/general/strange-behavior-update-to-nougat-t3551367 this guy seems to be having charging issues too.
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Without denying the possibility of a software cause, it could also be a hardware issue on your phone side too - my charging port got unseated (and damaged) from my ham-handedness. The great news for this phone is that it is fairly straightforward to repair, though there are great many of steps to follow. There are a couple of key points where you might damage your phone (notably the frame), but I have taken my phone apart several times without issue. Wracked my nerves doing it the first time, but after that you get a feel for how it's done. (....and it helps that purchasing a used M9 on Swappa isn't crazy expensive now that it's a couple years old)