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Does anyone else suffer from random reboots with there device? it does it twice a day or more for me???
Is there anything i can do to stop this issue from happening again?
I.e wipe user data???
I've had it once or twice. Presumably a rogue app or a bug in the system.
I haven't suffered from a random reboot at all since having the phone on the second day of availability in the UK.
Then again, I haven't rooted mine, unlike others...
Yes I have had a few reboots in the few couple of days. Been ok since though
0Mudassar said:
Yes I have had a few reboots in the few couple of days. Been ok since though
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Im glad its not just me hopw they will fix the issue in the volume fix!
garner said:
Does anyone else suffer from random reboots with there device? it does it twice a day or more for me???
Is there anything i can do to stop this issue from happening again?
I.e wipe user data???
Click to expand...
Click to collapse
Not a single crash or random reboot so far. I rebooted last Friday after charging my battery and it's been running since without problems. My best guess is that culprit is one of your applications that you've installed, especially any application that tries to do something with Android and the device itself.
kristovaher said:
Not a single crash or random reboot so far. I rebooted last Friday after charging my battery and it's been running since without problems. My best guess is that culprit is one of your applications that you've installed, especially any application that tries to do something with Android and the device itself.
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I had these reboots on a G2X and it drove me bonkers so I am always worried about phones doing it and I watch uptime like a hawk. Nexus has been rock solid since I turned it on the first time. No reboots. Sometimes it's apps and sometimes your use case just exposes a bug in the OS. Try doing a wipe and installing a few apps at a time so you can figure out what's causing it n
I had a couple within the first few days... nothing for a while...
This is just speculation, but I remembered seeing a thread somewhere in another form, in which a user with another device with the same random reboot problem was advised to check his sim card. A bad sim card may "vanish" for a while, causing the device to reboot. Again, just speculation, or if you wish, a hypothesis you can check.
I have something similar, the first time was when I was charging my phone, I woke up in the morning and I found my phone off and hot as hell. Battery pull and everything went perfect. then it happened to me 5 times, the phone freezes and turns itself off, then I have to do a battery pull! the last time was today I was listening to some music, then the music went weird, then the phone froze and turned itself off.
I called Three for a new phone as I have it for under 14days
It looks like there is an issue that google hopefully acknowledges like they did with nexus s.
I was listening to music on my way down the sidewalk thus morning and the mp3 started doing a loop of about 1 sec of the track over and over. Finally heard a pop and it went silent. Had to do a battery pull when I got on the subway.
Then on the subway about 10-20 seconds into a track after starting some music back up the track restarted. So I stopped playback thinking it may happen again.
I'll try to do what I can over the coming days to recreate this.
Sent from my Galaxy Nexus using Tapatalk
bad file or maybe filesystem?
mobilehavoc said:
bad file or maybe filesystem?
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I would think that would cause more problems than that. I was listening to some tunes for a bit last night with no issue. And the issue this morning happened with two different tracks.
I had added a battery gauge widget to my home screen last night, I removed it just now. I'll try to recreate the problem from here without adding more apps or widgets. If I can successfully recreate it I'll try to hook up adb and get some logs.
Sent from my Galaxy Nexus using Tapatalk
I'm having random reboots too. I'm suspecting its something to do with either GO SMS or SlideIT. Do you guys have any of these installed too?
Luckyman79uk said:
I'm having random reboots too. I'm suspecting its something to do with either GO SMS or SlideIT. Do you guys have any of these installed too?
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None of them and no reboot so far.
Gesendet von meinem Galaxy Nexus mit Tapatalk
I'm getting another problem now. I've taken off GO SMS so I dont think its that. But when I get a notification (i.e SMS, email), I go to wake up my phone and the unlock screen appears. However it wont recognise any touches on the screen, then sometimes it will come back to life and other times it will reboot itself.
Never had a random reboot, I have go SMS installed.
Sent from my Galaxy Nexus using XDA App
Just had a random reboot with none of the aforementioned apps installed.
I was having random reboots when the phone was just sitting there with the screen off.
I had SetCPU under clocking when the screen was off, I removed SetCPU and my random reboots went away.
I love this phone. But it freezes. A lot.
Mine does, my workmates does, as does my friends. So that's three people including myself and all of our phones are faulty. They are using stock roms and kernels. I'm using MCR, but I've experienced it on stock, and every other rom that I've tried. The absolute longest uptime I've seen is probably 2 days, and it reboots even when it's just sitting on my desk doing nothing. Does yours?
Edit:
I also use stock kernels, no OC/UV
No mine is very stable. I have up time of over 1000 hours before I rebooted my phone.
Sent from my Galaxy Nexus using xda premium
Had mine coming around on 2 weeks. Haven't had a single reboot / freeze / sleep of death. Running stock 4.0.2 unlocked bootloader.
b0unceee said:
I love this phone. But it freezes. A lot.
Mine does, my workmates does, as does my friends. So that's three people including myself and all of our phones are faulty. They are using stock roms and kernels. I'm using MCR, but I've experienced it on stock, and every other rom that I've tried. The absolute longest uptime I've seen is probably 2 days, and it reboots even when it's just sitting on my desk doing nothing. Does yours?
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Click to collapse
Have never had my phone freeze. Rare reboot on 4.02 and no reboots on 4.04 so far.
Sent from my Galaxy Nexus using xda premium
Not any longer
I did do (lock-ups, battery pulls), yes - when I was on ITL41D. But not since I got the ICL53F update. I think that ITL41F was susceptible to lock-ups too, from memory.
Nope. Not on stock or otherwise. Only reboots I have had is when I undervolted too much, other then that, rock soild.
Sent from my Galaxy Nexus using XDA App
Mine has been fine other than with UV Kernels and UVing too much. But, I mean, duh.
OP...list your apps that you have downloaded.
Most likely an app not liking ics is the culprit.
Sent from my Galaxy Nexus using XDA App
Haven't had any lockups. Do you guys have certain apps in common?
Nope.
/10char
Slacker.com - which i love - causes my phone to revoot everytime i use it. Nothing else jas done it before. I agree, i bet there is a common app causing the problem.
I had random reboots in stock with NO apps installed but since updating to 4.0.4 haven't had anymore. If your phone locks up, instead of pulling the battery try holding power and both volume keys to force a restart.
Sent from my Galaxy Nexus
The only time it's happened to me was with the Chrome Beta. Did it twice, batt pulled, then did it a third time (after I was playing with the phone for an hour after the second reboot). Basically, fired up Chrome, went to a page, crash, reboot.
Uninstalled, wiped, no issues.
bwcorvus said:
I had random reboots in stock with NO apps installed but since updating to 4.0.4 haven't had anymore. If your phone locks up, instead of pulling the battery try holding power and both volume keys to force a restart.
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I thought the same since going to 4.0.4. But as I was At dinner last night, I had the phone on the table and saw it reboot. And thanks for the tip, I never knew that you could force a reboot like that - I will test next time
As for the apps that I have installed, I went a bit nuts during the Google sale recently, so there are quite a few.
But the apps that I use regularly are:
Whatsapp, Kakaotalk, stock browser and Google chrome (not chromes fault since I've only just started using it), Instafetch, Alarm Clock Extreme, Facebook, RSA Secure ID, Gmail, Tasker (have tried turning this off, no difference), camera, gallery, YouTube, phone, Lastpass, TripView, Trackball Alert Pro (also tried removing this, no diff), SwiftKey X (tired removing this - no diff), Root Explorer, Titanium Backup Pro, ROM Manager Pro
Apps that have running services:
WhatsApp, TelstraOne, Tasker, Trackball Alert Pro, KakaoTalk, Dropbox, SwiftKey X, misc Google services, HaxSync
There have bpeen times when one or another app has been removed to troubleshoot the issue (At one point I thought it was Juicedefender).
Stiill no dice.
This sucks!
Not regularly but yeh this happened to me yesterday, screen wouldn't come on and had to pull battery. Nearly shat myself because the last time that happened it went into a boot loop and I had to wipe my phone, luckily it didn't this time!
My GNex doesn't regularly reboot, but when it does, its always while its charging and while I'm in the messaging app. In fact, just a few hours out of the box. No additional apps, etc. Stock. The messaging app seems to not be as stable as it should be. When it does start to reboot, it freezes and has a glitchy screen with black lines in random places =/.
mine seems to freeze on the lock screen quite a lot. the physical buttons work but the soft buttons don't and the screen is unresponsive to touch commands to unlock ( i have the slide pin screen).
this has happened around 4 times in as many months thought - so not a major problem. it does, however, randomly power cycle sometimes - even when not in use at all!
The only time any of my Android phones ever have freezing or reboot issues is when I screw with the kernel and clock speeds. I haven't messed with the kernels or clock speeds on my nexus and haven't experienced any rebooting or freezing.
Just my $0.02.
Mine does on stock as well annoying when u are showing off to Steve's followers.
Google needs to continue upping the game. Not yet there. By the way on 4.02 GSM
Sent from my Galaxy Nexus using xda premium
My CDMA/LTE version is stock/locked. I've had it for about 2 weeks and it's bootlooped twice that I know of. My Samsung Galaxy Tab 7+ does the same thing from time to time.
I tried to google any related threads to the symptom that my N7 2013 shows, but so far couldn't find any. So I decided to start a new thread to see if I'm the only one in this.
As the thread title suggests, the screen freezes randomly and comes back to life after a few seconds later. It doesn't seem to be happening continuously, but the interval between one and the next one should be something like half an hour, give or take. Funny thing is, when it happens, it does recognize all the inputs made on the screen while frozen and once the screen starts responding again, everything I have done in the meantime appears on it afterwards such as typing, swiping, etc.
I suspect it started happening after I installed the newest firmware, JLS36I, but can't be sure as I have received in the fairly early stage of rollout--pretty much on the same day Google started rolling it out, which was just a few days after I got my N7 2013.
I've experienced pretty much the exact same issue on mine, build JSS15R, not sure why though?
This happens occasionally on my Nexus 4, running CM10.2...ive read that its an issue with 4.3 all together.
i don't see a 30 min window like you experience. mine is about 10 seconds.
Just loaded last nights update and we'll see if it continues.
On my N7; ive never had it happen.
racenrich said:
This happens occasionally on my Nexus 4, running CM10.2...ive read that its an issue with 4.3 all together.
i don't see a 30 min window like you experience. mine is about 10 seconds.
Just loaded last nights update and we'll see if it continues.
On my N7; ive never had it happen.
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Didn't know it's a known issue with Android 4.3. But it's somewhat odd that I never had such problems with Nexus 4 and Nexus 7 2012 although both are on 4.3. And it seems I was a bit ambiguous or misleading with the description. Mine is also about a few seconds, between five to ten second each, but it seems like it happens every half an hour if I use the device continuously. Is it somewhat similar to your N4?
iam_emailer said:
I tried to google any related threads to the symptom that my N7 2013 shows, but so far couldn't find any. So I decided to start a new thread to see if I'm the only one in this.
As the thread title suggests, the screen freezes randomly and comes back to life after a few seconds later. It doesn't seem to be happening continuously, but the interval between one and the next one should be something like half an hour, give or take. Funny thing is, when it happens, it does recognize all the inputs made on the screen while frozen and once the screen starts responding again, everything I have done in the meantime appears on it afterwards such as typing, swiping, etc.
I suspect it started happening after I installed the newest firmware, JLS36I, but can't be sure as I have received in the fairly early stage of rollout--pretty much on the same day Google started rolling it out, which was just a few days after I got my N7 2013.
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I have the exact problem... I did the touch screen test with no problem.. I would say not hardware issue? Seems like the proccesor freze will trying to load something...
Same problem
I have the same problem also ... input text, playing game ... one day have around 2 time screen freezing ~ any1 have the solution ?
It seems like you are not alone. Mine is acting just the same. After a continuous gaming there would be this weird frozen screen which would magically turn back to normal and not happening again after maybe around an hour.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Me too. Not frequently but from time to time. Especially when I lay the device down .... Its useless sometimes. I can't believe Google can't fix this. I'm running 15r
Sent from my Nexus 7 using Tapatalk 4
I experience the same thing about once for every hour of use. The screen will freeze for about 5 seconds, although the power button is able to turn off the screen the device is otherwise unresponsive.
This was happening in every rom, stock or otherwise for me and I was about to return it then I flashed v10 of Paranoid Android and the problem hasn't reoccurred in 2 days so far. Hoping it stays that way.
Same problem here...
It's the device hanging while it performs an IO operation- the storage on the Nexus 7 isn't particularly fast, though it is faster than the last-gen N7 which was about a million times worse for random device freezes than this model.
Same problem here, was thinking of flashing CM to see if it was any better.
Same issue here, but i notice this today, it was working fine the last couple of weeks after the last update
If you're having reboot problems please post here - if there are problem apps or bad devices out there it would be good to know!
Got a new Nexus 5X yesterday for my partner. Plugged it in and charged all day (oh what patience). 10pm started setup and added account to it. Phone immediately did an update which succeeded. Then it started to install the saved apps from the Google account, about 50 in all. After all the apps were installed I handed it over to her to play and log into all those apps with logins. Tedious.
Within about 30 minutes she tried to take a photo and it rebooted. Then a bit later she was using it and it rebooted again. Before going to be it rebooted a few more times. Then again this morning. There wasn't one particular app or other that was in use when these crashes happened. During the day she saw a message about "Google needs to restart". Also the camera often comes up with an all black screen and can't be used.
I called Google tech support and they wanted to do a factory reset and maybe a cache partition wipe. They would also like to investigate if a rogue app is causing the crashes by using it without any apps installed. Because reinstalling apps is so tedious I decided to have her do a cache partition reset I'm awaiting news. I'm hoping we don't have to do the other... I can't imagine how a bad app could be causing such repeated crashes (well I can, but it just shouldn't happen). That's lame...
It would really help if it was easy to get a crash log and find out the cause - unfortunately unless you're rooted this doesn't seem to be easy, and may well be impossible.
I've been having a lot of similar-sounding issues with my 5X. It's never rebooted while I was using it, but once or twice a day I'll pull it out of my pocket and it will be off, awaiting the unlock pattern to boot up.
The camera has been atrocious as well. I've seen the black screen you describe, tons of rotation lag, hanging, etc. Not just in Camera, but in other apps using the camera (such as when attaching a photo to a Hangout). Hoping this is something software-related and not a hardware problem.
I've had mine spontaneously reboot twice so far, both times I've pulled it out of my pocket and it required the PIN to unlock, then it booted up. I'm a bit concerned, as I have no idea when this happened, and, since it's encrypted a reboot essentially puts me offline until I notice it.
I just now had mine reboot during active use for the first time. I was long-pressing a wifi network in order to forget it (which is another 5x problem I keep having—wifi turns itself off or connects to the wrong networks).
My 5x was working fine and the crashing started happening yesterday...
they only app that i recently installed before the crashes started was firefox... are you guys using firefox by any chance???
Mine is still working fine, I do not have Firefox.
Same problem for me when using Firefox. The phone seems to crash and reboot when loading news websites containing photos and videos.
Not seen the issue when not using Firefox.
I've had my nexus 5x since mid/late November 2015. I've had the problem described below happen prior to today, and more than once.
Today, I cant turn my phone off - it seems to be in the middle of a reboot... the four coloured circles (google logo?) with colours going round and round. I powered it off cos it had started going slow... thought a reboot might fix the problem... but now its not starting and I cant even turn it off or do anything with it.. I've tried pressing the power button, I've tried holding the power button down, and I've tried different combinations... nothing seems to make a difference... (has been in that state of un-useablity for at least 30 mins now)
Anyone else also having wi-fi issues where facebook has an error and "cant connect" ?
I had the same thing happen and returned the phone, it's the only solution I found. I factory reset multiple times, called up Google and they told me to safe boot. Right.. I was completely stock and it rebooted multiple times / day and I know what I'm doing too, for the most part anyway. Got a replacement device and it has not once rebooted no matter what I do. Camera, Chrome random apps caused a reboot, it's not that. It's a defective device and you need to get it replaced period.
I have the same thing and can't sent it back to google because I live outside the US.
I believe it is a manufacture defect as I tried everything with no success really annoying.
Stuck with a brick...
Sent from my Nexus 5X using Tapatalk
I used my phone completely stock for weeks and had zero issues, whereas I have a friend who ordered and received the phone at the exact same time (likely same mfg batch) and had issues. Difference between us two is that I'm a minimalist and only have about 50 apps installed, and he has a ton that he rarely uses and restores them every time.
I know it seems ridiculous, but having an android phone gives you more customization and your apps more power of the phone, so it's completely feasible for ONE rogue app to destroy performance and/or battery.
You guys might all want to try uninstalling apps one by one and figuring out which apps are killing performance. In particular, check out the running services (developer options -> running services) and see which apps are constantly running, since those are more likely to be the ones causing issues.
For example, I've used firefox (for adblocked browsing) for weeks recently, and can definitely say it's a pretty slow app, so if you're having issues on it, you may want to just use chrome or lightning browser.
I just ordered a replacement as well. Mine would reboot about 1 to 2 times a week right after the fingerprint unlock. Annoying as hell today because I was in the middle of a conf call.
Sent from my Nexus 5X using Tapatalk
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
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No definately not, here the worst I have experienced is some app crashes, they probably aint android 12 ready, and some pretty big lag moments
I don't have any issues. Do you have the November update yet?
For some strange reason, I noticed exactly this aswell (one time, this morning). I was working out and my phone laid on the table, when I saw it lit up because it restarted for no reason.
I guess it's a software bug.
And no, there was no automatic system update - I checked, I'm still running the old version.
copong said:
I don't have any issues. Do you have the November update yet?
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Is there a bugfix list of any sort about the most recent sytsem update?
I tried to find one, but as of now I have been unsuccessful.
No, nothing at all either. Mine also installed silently at some point. I recall a notification asked for a reboot yesterday morning.
No, not had one random reboot since I got it on Tuesday.
Nothing here either. Good luck!
copong said:
I don't have any issues. Do you have the November update yet?
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Click to collapse
I had the November update and all apps had been updated as well. It would freeze and then reboot.
I did a factory reset and did not restore any of my apps, just ran it with the factory apps, and it still did it. Since no one else is having the issue, I'm feeling confident it was a bad unit. I had the 128 gb version.
It's back to the pixel 5 for another week or so. I had to exchange that after I got it too because of a bad proximity sensor. Either I just have really bad luck or Google needs to tweak their quality control department.
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
If you're having issues, do yourself a favor and keep an itemized list (on your device, word doc on pc, somewhere) and notate the following for each occurrence:
-date / time
-the fault (self reboot, major lag, over heated, fast battery discharge, etc.)
-what you had to do to clear it (rebooted, closed app, powered off/on, etc.)
When talking with Google about a replacement, having THIS information ready to read off will make it extremely hard from them to give you any grief about you needing a warranty replacement.
An itemized list of faults is MUCH better evidence that you need a replacement than "well, it rebooted a few times last month"
copong said:
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
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Click to collapse
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
One very important thing here is also: Did you guys set up your phone "clean" or did you copy over your old phone by cable or did you use backup?
Any of these things can cause issues.
I, for example, used a cable to transfer all file and apps from my P4 XL to my P6 Pro. It's possible that this is the rootcause for some issues, or maybe it's not. Maybe there are even problems that occur only if you transfer your files from specific phone models to this one, you never know.
Morgrain said:
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
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Click to collapse
Sure, but the OP stated the crashes are happening right after a factory reset, and anecdotal evidence on this thread suggests it's not widespread. It does point to some sort of hardware problem.
I'm having exactly the same issue!
I got the phone today and booted it up for the first time. I selected my language and as soon as I pressed get started it froze, then got stuck in a bootloop. I fixed that by factory resetting from within recovery.
Once I'd gotten through the setup it crashed again when I clicked on the apps button in the optional setup. Because of this I factory reset and set the phone up for a third time.
Third time I got through setup with know issues but the phone freezes/reboots roughly once every two hours. I've been searching all day to see if anyone else has mentioned this issue.
I guess this phone is going in for replacement. Does anyone happen to know how long that takes/ if I'm going to be without a device for long?
They told me 3-5 business days to get a replacement. I expect mine early next week.
skyman631 said:
They told me 3-5 business days to get a replacement. I expect mine early next week.
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Click to collapse
Do you have to send the old device back first?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
Click to expand...
Click to collapse
I just had 3 random reboots today. Phone just laid on the side of my table on my laptop, doing nothing. It was in the span of probably ~10 minutes each reboot. A strange observation I made - now that I removed my phone from the back of my laptop and laid it directly on the table, no more reboots. Maybe it's a coincidence, maybe it has something to do with the magnets of my Laptop (has quite a lot inside). Not sure what to make of this. It kinda feels like a software buggy-thing, but it's odd that it sometimes just comees and goes. It also only appears to be in absolute idle. I had my phone working yesterday for about 12 hours, incl. using it constantly with navigation, and it never faltered for once. That's why I'd say it's a software thingy, if it had something to do with hardware, it would reboot/fail when under load. But it doesn't.
Had 4 total reboots as of now (had the phone since 27.10).
First reboot was yesterday (28.10) morning when working out, phone laid idle around, booted up.
And now again 3 reboots, morning, laid around, did nothing.
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
cloudraker said:
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
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Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
Morgrain said:
Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
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Click to collapse
I did a partial transfer. I was coming from an iphone 12 so I transferred photos and contacts only. And I transferred via cable.