I tried to google any related threads to the symptom that my N7 2013 shows, but so far couldn't find any. So I decided to start a new thread to see if I'm the only one in this.
As the thread title suggests, the screen freezes randomly and comes back to life after a few seconds later. It doesn't seem to be happening continuously, but the interval between one and the next one should be something like half an hour, give or take. Funny thing is, when it happens, it does recognize all the inputs made on the screen while frozen and once the screen starts responding again, everything I have done in the meantime appears on it afterwards such as typing, swiping, etc.
I suspect it started happening after I installed the newest firmware, JLS36I, but can't be sure as I have received in the fairly early stage of rollout--pretty much on the same day Google started rolling it out, which was just a few days after I got my N7 2013.
I've experienced pretty much the exact same issue on mine, build JSS15R, not sure why though?
This happens occasionally on my Nexus 4, running CM10.2...ive read that its an issue with 4.3 all together.
i don't see a 30 min window like you experience. mine is about 10 seconds.
Just loaded last nights update and we'll see if it continues.
On my N7; ive never had it happen.
racenrich said:
This happens occasionally on my Nexus 4, running CM10.2...ive read that its an issue with 4.3 all together.
i don't see a 30 min window like you experience. mine is about 10 seconds.
Just loaded last nights update and we'll see if it continues.
On my N7; ive never had it happen.
Click to expand...
Click to collapse
Didn't know it's a known issue with Android 4.3. But it's somewhat odd that I never had such problems with Nexus 4 and Nexus 7 2012 although both are on 4.3. And it seems I was a bit ambiguous or misleading with the description. Mine is also about a few seconds, between five to ten second each, but it seems like it happens every half an hour if I use the device continuously. Is it somewhat similar to your N4?
iam_emailer said:
I tried to google any related threads to the symptom that my N7 2013 shows, but so far couldn't find any. So I decided to start a new thread to see if I'm the only one in this.
As the thread title suggests, the screen freezes randomly and comes back to life after a few seconds later. It doesn't seem to be happening continuously, but the interval between one and the next one should be something like half an hour, give or take. Funny thing is, when it happens, it does recognize all the inputs made on the screen while frozen and once the screen starts responding again, everything I have done in the meantime appears on it afterwards such as typing, swiping, etc.
I suspect it started happening after I installed the newest firmware, JLS36I, but can't be sure as I have received in the fairly early stage of rollout--pretty much on the same day Google started rolling it out, which was just a few days after I got my N7 2013.
Click to expand...
Click to collapse
I have the exact problem... I did the touch screen test with no problem.. I would say not hardware issue? Seems like the proccesor freze will trying to load something...
Same problem
I have the same problem also ... input text, playing game ... one day have around 2 time screen freezing ~ any1 have the solution ?
It seems like you are not alone. Mine is acting just the same. After a continuous gaming there would be this weird frozen screen which would magically turn back to normal and not happening again after maybe around an hour.
Sent from my Nexus 7 using XDA Premium 4 mobile app
Me too. Not frequently but from time to time. Especially when I lay the device down .... Its useless sometimes. I can't believe Google can't fix this. I'm running 15r
Sent from my Nexus 7 using Tapatalk 4
I experience the same thing about once for every hour of use. The screen will freeze for about 5 seconds, although the power button is able to turn off the screen the device is otherwise unresponsive.
This was happening in every rom, stock or otherwise for me and I was about to return it then I flashed v10 of Paranoid Android and the problem hasn't reoccurred in 2 days so far. Hoping it stays that way.
Same problem here...
It's the device hanging while it performs an IO operation- the storage on the Nexus 7 isn't particularly fast, though it is faster than the last-gen N7 which was about a million times worse for random device freezes than this model.
Same problem here, was thinking of flashing CM to see if it was any better.
Same issue here, but i notice this today, it was working fine the last couple of weeks after the last update
Related
Does anyone else suffer from random reboots with there device? it does it twice a day or more for me???
Is there anything i can do to stop this issue from happening again?
I.e wipe user data???
I've had it once or twice. Presumably a rogue app or a bug in the system.
I haven't suffered from a random reboot at all since having the phone on the second day of availability in the UK.
Then again, I haven't rooted mine, unlike others...
Yes I have had a few reboots in the few couple of days. Been ok since though
0Mudassar said:
Yes I have had a few reboots in the few couple of days. Been ok since though
Click to expand...
Click to collapse
Im glad its not just me hopw they will fix the issue in the volume fix!
garner said:
Does anyone else suffer from random reboots with there device? it does it twice a day or more for me???
Is there anything i can do to stop this issue from happening again?
I.e wipe user data???
Click to expand...
Click to collapse
Not a single crash or random reboot so far. I rebooted last Friday after charging my battery and it's been running since without problems. My best guess is that culprit is one of your applications that you've installed, especially any application that tries to do something with Android and the device itself.
kristovaher said:
Not a single crash or random reboot so far. I rebooted last Friday after charging my battery and it's been running since without problems. My best guess is that culprit is one of your applications that you've installed, especially any application that tries to do something with Android and the device itself.
Click to expand...
Click to collapse
I had these reboots on a G2X and it drove me bonkers so I am always worried about phones doing it and I watch uptime like a hawk. Nexus has been rock solid since I turned it on the first time. No reboots. Sometimes it's apps and sometimes your use case just exposes a bug in the OS. Try doing a wipe and installing a few apps at a time so you can figure out what's causing it n
I had a couple within the first few days... nothing for a while...
This is just speculation, but I remembered seeing a thread somewhere in another form, in which a user with another device with the same random reboot problem was advised to check his sim card. A bad sim card may "vanish" for a while, causing the device to reboot. Again, just speculation, or if you wish, a hypothesis you can check.
I have something similar, the first time was when I was charging my phone, I woke up in the morning and I found my phone off and hot as hell. Battery pull and everything went perfect. then it happened to me 5 times, the phone freezes and turns itself off, then I have to do a battery pull! the last time was today I was listening to some music, then the music went weird, then the phone froze and turned itself off.
I called Three for a new phone as I have it for under 14days
It looks like there is an issue that google hopefully acknowledges like they did with nexus s.
I was listening to music on my way down the sidewalk thus morning and the mp3 started doing a loop of about 1 sec of the track over and over. Finally heard a pop and it went silent. Had to do a battery pull when I got on the subway.
Then on the subway about 10-20 seconds into a track after starting some music back up the track restarted. So I stopped playback thinking it may happen again.
I'll try to do what I can over the coming days to recreate this.
Sent from my Galaxy Nexus using Tapatalk
bad file or maybe filesystem?
mobilehavoc said:
bad file or maybe filesystem?
Click to expand...
Click to collapse
I would think that would cause more problems than that. I was listening to some tunes for a bit last night with no issue. And the issue this morning happened with two different tracks.
I had added a battery gauge widget to my home screen last night, I removed it just now. I'll try to recreate the problem from here without adding more apps or widgets. If I can successfully recreate it I'll try to hook up adb and get some logs.
Sent from my Galaxy Nexus using Tapatalk
I'm having random reboots too. I'm suspecting its something to do with either GO SMS or SlideIT. Do you guys have any of these installed too?
Luckyman79uk said:
I'm having random reboots too. I'm suspecting its something to do with either GO SMS or SlideIT. Do you guys have any of these installed too?
Click to expand...
Click to collapse
None of them and no reboot so far.
Gesendet von meinem Galaxy Nexus mit Tapatalk
I'm getting another problem now. I've taken off GO SMS so I dont think its that. But when I get a notification (i.e SMS, email), I go to wake up my phone and the unlock screen appears. However it wont recognise any touches on the screen, then sometimes it will come back to life and other times it will reboot itself.
Never had a random reboot, I have go SMS installed.
Sent from my Galaxy Nexus using XDA App
Just had a random reboot with none of the aforementioned apps installed.
I was having random reboots when the phone was just sitting there with the screen off.
I had SetCPU under clocking when the screen was off, I removed SetCPU and my random reboots went away.
Hey guys, i need some advise here!
For weeks, i anxiously waited for the mailman to bring my my GNex and for a few days im very happy with it. Unfortunatly, the major plus of android, it never freezes, isnt true for my brand spanking new Gnex!
Seeming randomly, the phone freezes, refusing all input from the screen and the On/Off button. This happens about every 20 hrs.
Ususally i advise people with this problem to exchange their phone with a different one, but im afraid i wont get a stock 'yakju' build back in return, so want to try to fix (or at least determine) the problem first.
Can you guys give me some tips on how to get to the bottom of this?
Thanks in advance!
Info:
Model: Galaxy Nexus (GSM)
Android version: 4.0.1
Smalbandversion: I9250XXKK1
Kernel: [email protected] #1
Build: ITL41F (yakju)
And again, it's all stock
...
i had a lot of problems with the 4.0.1 fw, have you tried updating the phone to 4.0.2 it solves a lot of bugs!
I tried to update the phone through the system update menu in the settings, but it listed my phone as 'up to date'. I find this is odd, since i have a Nexus ánd the Google build
Is there a way of updating the phone without a lot of hassle?
I looked into it, in the Netherlands the 4.0.2 update should roll out in a few days. If it isn't, I'm going to flash it myself! Were your problems with 4.0.1 similar to mine e.g. crashes and freezes?
Sent from my Galaxy Nexus using XDA App
In my experience most of the time when that happened was caused by 3rd party apps that weren't ics optimized.
Sent from my Galaxy Nexus using XDA App
Well freezes and crashes maybe, but the whole phone unresponsive? Isn't there a try/catch somewhere which prevents this kind of 'dirty code' to crash the whole OS, anyway there should be.
Also, ( I forgot to mention this in #1) the phone reboots sometimes while its active as well as when its idle. The rebooting is always paired with a loud *click*
Sent from my Galaxy Nexus using XDA App
Same problem
Panatella said:
Also, ( I forgot to mention this in #1) the phone reboots sometimes while its active as well as when its idle. The rebooting is always paired with a loud *click*
Click to expand...
Click to collapse
That exact thing happened to me yesterday as well (running 4.0.1). I pulled down the notification bar, clicked on the email notification, and when the notifybar started collapsing again, the animation stopped, sound was caught in a loop, and two seconds later my phone rebootet with a clicking sound (I hope that it was just the speaker reacting strangely to the sudden signal loss...!)
The same day, the Nexus kind of crashed while I was streaming internet radio to my bluetooth speaker. The music kept on playing fine, but I wasn't able to turn on the screen. Even holding the vol+/- and power buttons only shut the phone down, but I couldn't restart before I removed the battery.
I really hope this is gonna be fixed with the 4.0.2 / 4.0.3 firmwares. This thing is crashing a little too often right now, for my taste
I'm getting the same problems as noted above. I've just picked up the nexus to move away from Apple's iPhones, but I'm left wondering I've made a serious mistake in doing so. An added problem is that the crash has also occurred when I've been recharging the battery while asleep- so the alarm I set did wake me.
Honestly, it's an unreliable product. I'm a customer, not a Samsung lab rat.
Got the same issue. 2 crashes in 4 days. Not a huge problem for me yet, but 4.0.3 better fix it.
Well most of my problems went away when i updated my phone. You should definitely try to update. Personalty I went straight for 4.0.3. The best ROM i've tested is definitely Android Open Kang Project :http://rootzwiki.com/topic/11455-rom-android-open-kang-project-maguro-build-13/
Everything just went so smooth and bugfree as far as i can tell. And i love the quick setting he put in notification bar.
You can see how to unlock your phone here using the gn toolkit :
http://forum.xda-developers.com/showthread.php?t=1392310
I had those kinds of crashes, too. My phone would crash maybe once every 3-4 hours on 4.0.1... doing anything. Whether it be idle, with no extra services (factory reset), or while composing messages. Anything would do it.
Anyway, I rooted the phone and I've been on Bigxie's ROM since V1 (AOSP 4.0.3) and the issue stopped, for the most part, except for an idle reboot every 18-28hrs. Suspecting it was kernel related, I swapped out the Apex kernel and threw on Franco's... since then, my phone can run for almost two days (of moderate usage) without a charge.
Any of you guys enabled 'force 2d hardware acceleration'? I don't know how relevant it is, but all my problems went away when I stopped to use this function.
Sent from my Galaxy Nexus using XDA App
Uv'ing too low can crashes also.
My grandma beat me down and took my nexus. Sent from a jitterbug with beats by dre.
Well this is exactly what is happening to me on my phone, it reboots every 2 days or so. sometimes it becomes completely unresponsive, the keyboard doesnt open up or of it does, it doesnt accept any input
even the settings page starts crashing, i dont know what is going on
it works ok otherwise but this crashing and becoming unresponsive is really driving me crazy. i have 4.0.1 as i am in the UK and since they are not releasing 4.0.3 for such a long time here, it means the fixes available in it is not really for stability and maybe they are for LTE version available in the US
Also, I dont have the 2d acceleration checked off already, so not sure what else to do to fix it. should i return the phone???
dhruvraj said:
Well this is exactly what is happening to me on my phone, it reboots every 2 days or so. sometimes it becomes completely unresponsive, the keyboard doesnt open up or of it does, it doesnt accept any input
even the settings page starts crashing, i dont know what is going on
it works ok otherwise but this crashing and becoming unresponsive is really driving me crazy. i have 4.0.1 as i am in the UK and since they are not releasing 4.0.3 for such a long time here, it means the fixes available in it is not really for stability and maybe they are for LTE version available in the US
Also, I dont have the 2d acceleration checked off already, so not sure what else to do to fix it. should i return the phone???
Click to expand...
Click to collapse
U sure it's not a software u installed recently? For me changing back to the stock music player fixed the random crashing.
In general, I can say some apps are not stable at all.
I experience random crashes too, although they coincide with the sudden loss of signal, as described in these threads:
http://forum.xda-developers.com/showthread.php?t=1390816
http://forum.xda-developers.com/showthread.php?t=1387943
http://forum.xda-developers.com/showthread.php?p=20816554
I have started to make some logs to try to identify the cause of this problem. I use Log Collector for making a log and No Signal Alert to obtain a time stamp when the signal drops. What I see in the logs is that just before the signal drops I notice an entry in the log something like "process:com.lookout has died". Could this have something to do with the Lookout app I have installed or is it just coincidence that the app and a certain Android process have the same name?
By the way, does anybody know if there are websites or people who can analyze the logs I have created? Most of the content is mumbo jumbo to me and a knowledgeable person might be able to shed some more light on what happens inside the phone and what might trigger this problem.
I just upgraded to 4.0.2 on Thursday, but the problem persists.
Android version 4.0.2
Baseband Version: I9250XXKK6
Kernel Version: 3.0.8-gaaa2611
[email protected]#1
Build Number: ICL53F
ICS stock; non-rooted
Well i guess you tried already to remove the lookout app right?
My GSM Nexus with stock 4.02 (unrooted) freezes randomly too.
When it occurs i cannot switch the screen on using the power button. Only thing that helps in this state is pulling the battery.
Iam starting to get extremely annoyed by Google/Android because my previous smartphone the Nexus One was also buggy ever since the Gingerbread update while beeing perfect with Froyo.
It's definately my last Android device if this will not be fixed with 4.03.
The phones are way too expensive to be a happy participant of a perpetual Google beta.
b4cksl4sh said:
My GSM Nexus with stock 4.02 (unrooted) freezes randomly too.
When it occurs i cannot switch the screen on using the power button. Only thing that helps in this state is pulling the battery.
Iam starting to get extremely annoyed by Google/Android because my previous smartphone the Nexus One was also buggy ever since the Gingerbread update while beeing perfect with Froyo.
It's definately my last Android device if this will not be fixed with 4.03.
The phones are way too expensive to be a happy participant of a perpetual Google beta.
Click to expand...
Click to collapse
Are you sure it's the OS not some buggy/incompatible apps? I've had the phone since launch and it never froze even once. Stock 4.02 too.
And you should try out different OS. Then you will know what suits you.
this is sux... how to fix it?
i tried to do hard reset but still the same problem.
usually it reboots when i'm listening a music but today it has rebooted when i was using simple "light" application...
Sounds like you have a defective phone if it's happening frequently while your phone is awake. I've had the same thing happen one time in six weeks, not enough to call it a problem, but if you're having it daily or more something is wrong with the phone. I'd exchange it if it were me.
Are you still stock?
rom
kernel
launcher
theme
Help us, help you...
good day.
lilirose said:
Sounds like you have a defective phone if it's happening frequently while your phone is awake. I've had the same thing happen one time in six weeks, not enough to call it a problem, but if you're having it daily or more something is wrong with the phone. I'd exchange it if it were me.
Click to expand...
Click to collapse
yeah, almost daily...
i was thinking about exchange but i waited 3 weeks for my device from germany to my country... so if i send them it back i will have to wait another 50-60 days...
chopper the dog said:
Are you still stock?
rom
kernel
launcher
theme
Help us, help you...
good day.
Click to expand...
Click to collapse
yeah, stock, no root, no custom, stock launcher
Well of course try to do a factory reset and very selectively install apps and see if something is causing it. If nothing specific is causing it you're probably looking at a defective device.
Nine times out of ten the reboots are caused by some apps that you are using or that runs in the background. If you wiped your phone and set it up again, do not install apps. DON'T. See if it crashes like that or not. If it still crashes then you likely have a hardware defect of sorts.
Of all apps, stay away from any apps that interfere with Android as a system. Battery life managing apps are by far the worst, for example.
Yeah, kristovaher makes a good point- it could possibly be a rogue app. Avoid not only battery manager apps but also task killers and any other app that supposedly increases battery life. None of them are really necessary or useful anyway.
i have done factory reset
installed only Go Keyboard, turned on unknown sources and usb debugging like i allways do.
copied all my mp3s to the device and was listening a music... and it reseted again...
p.s. btw, sometimes when i'm listening a music and screen is locked, the music starts lagging (slows down)... it plays normal if i press power off button so the screen highlight.
definitely an orange
guys do u really think i should return this?
it will take another 1.5-2 month untill it reachs the shop or return back to me.. not sure if they even will answer via e-mail when i'll ask for relace... i'm not sure but i think it started reboot much after 4.0.2. maybe new 4.0.3 will have positive effect. some people from my local forums also advised me to flash any custom ROM (some of them had such a problem and it helped them, reboots gone... liek they said)
This random reboot has happened to so many people. So please, don't tell him that he got a lemon. You can google up "galaxy nexus random reboot" and see how many complaint of similar issue have been posted. I also got random reboot every two days or so. But if the OP got it every day or more frequently than that, just exchange it.
If you want to proudly say your Gnex does not randomly reboot, EVER, then just use it for phone calls, browsing the internet, and Facebook only.
How often is it happening?
If its more than once a day its certainly defective. That is not normal behavior. If its every few days then deal with it.
It's happened twice under the same set of circumstances:
1. Streaming Pandora
2. Charging
Not sure if they're related but it started happening after upgrading to 4.0.2.
phiquantu said:
This random reboot has happened to so many people. So please, don't tell him that he got a lemon. You can google up "galaxy nexus random reboot" and see how many complaint of similar issue have been posted. I also got random reboot every two days or so. But if the OP got it every day or more frequently than that, just exchange it.
If you want to proudly say your Gnex does not randomly reboot, EVER, then just use it for phone calls, browsing the internet, and Facebook only.
Click to expand...
Click to collapse
I do everything with my gnex, and aside from adw launcher ex, have seen NO reboots in the month I have had it.
Aridon said:
How often is it happening?
If its more than once a day its certainly defective. That is not normal behavior. If its every few days then deal with it.
Click to expand...
Click to collapse
well, last 1.5 weeks after i stopped using NRG player and turned to stock google music player, i had no reboots... but few days ago it started to reboot again.. can't say every day, maybe in 2-3 days but only once per day... mostly when i'm listening a music.
phiquantu said:
This random reboot has happened to so many people. So please, don't tell him that he got a lemon. You can google up "galaxy nexus random reboot" and see how many complaint of similar issue have been posted. I also got random reboot every two days or so. But if the OP got it every day or more frequently than that, just exchange it.
If you want to proudly say your Gnex does not randomly reboot, EVER, then just use it for phone calls, browsing the internet, and Facebook only.
Click to expand...
Click to collapse
if it's mass problem then it's really sad....
why dont you flash 4.0.3 and rule out whether it's 4.0.2 or the phone... if it's the phone i'm assuming you're on GSM, cause if you weren't, you could walk into verizon, switch it out, and have a new one 15 minutes from now.
I had the same problem yesterday, I tought it was a problem with the kaspersky launcher. isn't that a problem of kaspersky?
asheg said:
p.s. btw, sometimes when i'm listening a music and screen is locked, the music starts lagging (slows down)... it plays normal if i press power off button so the screen highlight.
Click to expand...
Click to collapse
This is a known issue with certain encoding bit rates on music files. Enable the EQ music effects and it keeps the cpu speed high enough to negate lag, even when screen is off.
Almost all the complains about reboots are connected with 4.0.2 update. Letw wait for 4.0.3. When I was on 4.0.1 no reboots.
Saw a few posting for other android items but none for the GN so here it goes:
Ever since upgrading to JB, my phone takes 2+ minutes to startup. The actual time is 2 minutes 46 seconds displaying the google logo, then about 15 seconds at the multicolor X.
I had tinkered around with a JB release from Vicious a couple months before Verizon rolled their 'official' release out. At that time I also noticed an extremely long startup time, but didn't have it loaded on the phone that long so really not an issue.
But now this startup time is just insane. I made a few laps around the grocery store before the phone actually was ready to use again.
If anybody has an idea on this, please post. I can't imagine people would consider this acceptable so I'm hoping there is some resolution.
Thanks
I have a GSM Nexus and it takes a little less than 15 seconds on the "Google" screen and then another 30 seconds on the multicolored X. 4.1.2
ok so definitely not a common issue. any ideas?
Yup had the same problem after upgrading to JB on both Jelly Belly and AOKP. I would flash the JB bootloader hoping that would help but it didn't. On CM10 now and it boots right up, it's FAST.:good:
I've heard the CM10 referenced before, could you tell a bit about that in comparison to the base VZW version?
militarymedic23 said:
I've heard the CM10 referenced before, could you tell a bit about that in comparison to the base VZW version?
Click to expand...
Click to collapse
CM10 is based on AOSP, so right off the bat it is going to be very similar in terms of look and feel. And then you open the setting menu and find out how many customization options you have, and you see the built in theme engine, and realize how smooth and fluent everything is.
Seems to be random. Sometimes I have no startup delay, and other times the phone hangs at the Google screen for several minutes. No rhyme or reason, just happens. However since rebooting is not all that necessary on a regular basis, I stopped thinking about it. And my phone still works just fine.
Sent from my Xoom using xda premium
Jellybean does filesystem check and repair on boot, so if you did a dirty shutdown or something which caused filesystem errors, that would explain the the extra time taken to boot.
I decided to bump this up to CM10. although on the first try at backing up the phone it actually wiped the thing. Not quite sure what happened there.
I am opening another thread on a display problem with double clocks on the main screen.
As far as I can recall, I've shut the phone down through the software. Once in a great while I force power it off but nothing recently.
Anyway, we'll see how CM10 works.
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
Click to expand...
Click to collapse
No definately not, here the worst I have experienced is some app crashes, they probably aint android 12 ready, and some pretty big lag moments
I don't have any issues. Do you have the November update yet?
For some strange reason, I noticed exactly this aswell (one time, this morning). I was working out and my phone laid on the table, when I saw it lit up because it restarted for no reason.
I guess it's a software bug.
And no, there was no automatic system update - I checked, I'm still running the old version.
copong said:
I don't have any issues. Do you have the November update yet?
Click to expand...
Click to collapse
Is there a bugfix list of any sort about the most recent sytsem update?
I tried to find one, but as of now I have been unsuccessful.
No, nothing at all either. Mine also installed silently at some point. I recall a notification asked for a reboot yesterday morning.
No, not had one random reboot since I got it on Tuesday.
Nothing here either. Good luck!
copong said:
I don't have any issues. Do you have the November update yet?
Click to expand...
Click to collapse
I had the November update and all apps had been updated as well. It would freeze and then reboot.
I did a factory reset and did not restore any of my apps, just ran it with the factory apps, and it still did it. Since no one else is having the issue, I'm feeling confident it was a bad unit. I had the 128 gb version.
It's back to the pixel 5 for another week or so. I had to exchange that after I got it too because of a bad proximity sensor. Either I just have really bad luck or Google needs to tweak their quality control department.
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
If you're having issues, do yourself a favor and keep an itemized list (on your device, word doc on pc, somewhere) and notate the following for each occurrence:
-date / time
-the fault (self reboot, major lag, over heated, fast battery discharge, etc.)
-what you had to do to clear it (rebooted, closed app, powered off/on, etc.)
When talking with Google about a replacement, having THIS information ready to read off will make it extremely hard from them to give you any grief about you needing a warranty replacement.
An itemized list of faults is MUCH better evidence that you need a replacement than "well, it rebooted a few times last month"
copong said:
Weird unexplainable OS crashes like that are usually due to faulty hardware, potentially RAM
Click to expand...
Click to collapse
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
One very important thing here is also: Did you guys set up your phone "clean" or did you copy over your old phone by cable or did you use backup?
Any of these things can cause issues.
I, for example, used a cable to transfer all file and apps from my P4 XL to my P6 Pro. It's possible that this is the rootcause for some issues, or maybe it's not. Maybe there are even problems that occur only if you transfer your files from specific phone models to this one, you never know.
Morgrain said:
I am inclined to agree here, but my years of working with Windows and Android incl. rooting and using custom roms and kernels want to disagree here. There can be half a gazillion software based reasons for an OS crash, especially with a buggy release like Android 12. Not sure if you participated the beta, but it reminded me of Windows 11. There was a buggy beta build with about 100 bugs, they fixed 20, called it a day and released it. Now we new P6 owners can play beta testers Volume 2 for Google.
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Sure, but the OP stated the crashes are happening right after a factory reset, and anecdotal evidence on this thread suggests it's not widespread. It does point to some sort of hardware problem.
I'm having exactly the same issue!
I got the phone today and booted it up for the first time. I selected my language and as soon as I pressed get started it froze, then got stuck in a bootloop. I fixed that by factory resetting from within recovery.
Once I'd gotten through the setup it crashed again when I clicked on the apps button in the optional setup. Because of this I factory reset and set the phone up for a third time.
Third time I got through setup with know issues but the phone freezes/reboots roughly once every two hours. I've been searching all day to see if anyone else has mentioned this issue.
I guess this phone is going in for replacement. Does anyone happen to know how long that takes/ if I'm going to be without a device for long?
They told me 3-5 business days to get a replacement. I expect mine early next week.
skyman631 said:
They told me 3-5 business days to get a replacement. I expect mine early next week.
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Do you have to send the old device back first?
skyman631 said:
Well, I had the 6 Pro for about 36 hours. It kept rebooting randomly, even after a factory reset, so it's going back for an exchange.
Has anyone else had this issue?
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I just had 3 random reboots today. Phone just laid on the side of my table on my laptop, doing nothing. It was in the span of probably ~10 minutes each reboot. A strange observation I made - now that I removed my phone from the back of my laptop and laid it directly on the table, no more reboots. Maybe it's a coincidence, maybe it has something to do with the magnets of my Laptop (has quite a lot inside). Not sure what to make of this. It kinda feels like a software buggy-thing, but it's odd that it sometimes just comees and goes. It also only appears to be in absolute idle. I had my phone working yesterday for about 12 hours, incl. using it constantly with navigation, and it never faltered for once. That's why I'd say it's a software thingy, if it had something to do with hardware, it would reboot/fail when under load. But it doesn't.
Had 4 total reboots as of now (had the phone since 27.10).
First reboot was yesterday (28.10) morning when working out, phone laid idle around, booted up.
And now again 3 reboots, morning, laid around, did nothing.
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
cloudraker said:
So I've had probably a dozen in two days. I take my phone out of my pocket and attempt a fingerprint unlock only to be told that my PIN is required after a restart. At first I wasn't sure if it was actually rebooting until last night. It prompted me for my pin and upon entering it, the screen locked up for about 20 seconds and it rebooted.
This morning I woke up and was yet again greeted with the "PIN required after restart" and less than 20 minutes later it was the same thing. Only once hav I witnessed the "G" boot animation, but everytime I see my UI loading. So I'm not sure if it's always a full reboot or some times it's just the UI crashing. Everything on my device is stock.
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Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
Morgrain said:
Did you transfer your old phone over with a cable, or backup, or did you start "fresh"?
Maybe we can narrow it down if it's software or hardware problem.
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I did a partial transfer. I was coming from an iphone 12 so I transferred photos and contacts only. And I transferred via cable.