Hey guys, i need some advise here!
For weeks, i anxiously waited for the mailman to bring my my GNex and for a few days im very happy with it. Unfortunatly, the major plus of android, it never freezes, isnt true for my brand spanking new Gnex!
Seeming randomly, the phone freezes, refusing all input from the screen and the On/Off button. This happens about every 20 hrs.
Ususally i advise people with this problem to exchange their phone with a different one, but im afraid i wont get a stock 'yakju' build back in return, so want to try to fix (or at least determine) the problem first.
Can you guys give me some tips on how to get to the bottom of this?
Thanks in advance!
Info:
Model: Galaxy Nexus (GSM)
Android version: 4.0.1
Smalbandversion: I9250XXKK1
Kernel: [email protected] #1
Build: ITL41F (yakju)
And again, it's all stock
...
i had a lot of problems with the 4.0.1 fw, have you tried updating the phone to 4.0.2 it solves a lot of bugs!
I tried to update the phone through the system update menu in the settings, but it listed my phone as 'up to date'. I find this is odd, since i have a Nexus ánd the Google build
Is there a way of updating the phone without a lot of hassle?
I looked into it, in the Netherlands the 4.0.2 update should roll out in a few days. If it isn't, I'm going to flash it myself! Were your problems with 4.0.1 similar to mine e.g. crashes and freezes?
Sent from my Galaxy Nexus using XDA App
In my experience most of the time when that happened was caused by 3rd party apps that weren't ics optimized.
Sent from my Galaxy Nexus using XDA App
Well freezes and crashes maybe, but the whole phone unresponsive? Isn't there a try/catch somewhere which prevents this kind of 'dirty code' to crash the whole OS, anyway there should be.
Also, ( I forgot to mention this in #1) the phone reboots sometimes while its active as well as when its idle. The rebooting is always paired with a loud *click*
Sent from my Galaxy Nexus using XDA App
Same problem
Panatella said:
Also, ( I forgot to mention this in #1) the phone reboots sometimes while its active as well as when its idle. The rebooting is always paired with a loud *click*
Click to expand...
Click to collapse
That exact thing happened to me yesterday as well (running 4.0.1). I pulled down the notification bar, clicked on the email notification, and when the notifybar started collapsing again, the animation stopped, sound was caught in a loop, and two seconds later my phone rebootet with a clicking sound (I hope that it was just the speaker reacting strangely to the sudden signal loss...!)
The same day, the Nexus kind of crashed while I was streaming internet radio to my bluetooth speaker. The music kept on playing fine, but I wasn't able to turn on the screen. Even holding the vol+/- and power buttons only shut the phone down, but I couldn't restart before I removed the battery.
I really hope this is gonna be fixed with the 4.0.2 / 4.0.3 firmwares. This thing is crashing a little too often right now, for my taste
I'm getting the same problems as noted above. I've just picked up the nexus to move away from Apple's iPhones, but I'm left wondering I've made a serious mistake in doing so. An added problem is that the crash has also occurred when I've been recharging the battery while asleep- so the alarm I set did wake me.
Honestly, it's an unreliable product. I'm a customer, not a Samsung lab rat.
Got the same issue. 2 crashes in 4 days. Not a huge problem for me yet, but 4.0.3 better fix it.
Well most of my problems went away when i updated my phone. You should definitely try to update. Personalty I went straight for 4.0.3. The best ROM i've tested is definitely Android Open Kang Project :http://rootzwiki.com/topic/11455-rom-android-open-kang-project-maguro-build-13/
Everything just went so smooth and bugfree as far as i can tell. And i love the quick setting he put in notification bar.
You can see how to unlock your phone here using the gn toolkit :
http://forum.xda-developers.com/showthread.php?t=1392310
I had those kinds of crashes, too. My phone would crash maybe once every 3-4 hours on 4.0.1... doing anything. Whether it be idle, with no extra services (factory reset), or while composing messages. Anything would do it.
Anyway, I rooted the phone and I've been on Bigxie's ROM since V1 (AOSP 4.0.3) and the issue stopped, for the most part, except for an idle reboot every 18-28hrs. Suspecting it was kernel related, I swapped out the Apex kernel and threw on Franco's... since then, my phone can run for almost two days (of moderate usage) without a charge.
Any of you guys enabled 'force 2d hardware acceleration'? I don't know how relevant it is, but all my problems went away when I stopped to use this function.
Sent from my Galaxy Nexus using XDA App
Uv'ing too low can crashes also.
My grandma beat me down and took my nexus. Sent from a jitterbug with beats by dre.
Well this is exactly what is happening to me on my phone, it reboots every 2 days or so. sometimes it becomes completely unresponsive, the keyboard doesnt open up or of it does, it doesnt accept any input
even the settings page starts crashing, i dont know what is going on
it works ok otherwise but this crashing and becoming unresponsive is really driving me crazy. i have 4.0.1 as i am in the UK and since they are not releasing 4.0.3 for such a long time here, it means the fixes available in it is not really for stability and maybe they are for LTE version available in the US
Also, I dont have the 2d acceleration checked off already, so not sure what else to do to fix it. should i return the phone???
dhruvraj said:
Well this is exactly what is happening to me on my phone, it reboots every 2 days or so. sometimes it becomes completely unresponsive, the keyboard doesnt open up or of it does, it doesnt accept any input
even the settings page starts crashing, i dont know what is going on
it works ok otherwise but this crashing and becoming unresponsive is really driving me crazy. i have 4.0.1 as i am in the UK and since they are not releasing 4.0.3 for such a long time here, it means the fixes available in it is not really for stability and maybe they are for LTE version available in the US
Also, I dont have the 2d acceleration checked off already, so not sure what else to do to fix it. should i return the phone???
Click to expand...
Click to collapse
U sure it's not a software u installed recently? For me changing back to the stock music player fixed the random crashing.
In general, I can say some apps are not stable at all.
I experience random crashes too, although they coincide with the sudden loss of signal, as described in these threads:
http://forum.xda-developers.com/showthread.php?t=1390816
http://forum.xda-developers.com/showthread.php?t=1387943
http://forum.xda-developers.com/showthread.php?p=20816554
I have started to make some logs to try to identify the cause of this problem. I use Log Collector for making a log and No Signal Alert to obtain a time stamp when the signal drops. What I see in the logs is that just before the signal drops I notice an entry in the log something like "process:com.lookout has died". Could this have something to do with the Lookout app I have installed or is it just coincidence that the app and a certain Android process have the same name?
By the way, does anybody know if there are websites or people who can analyze the logs I have created? Most of the content is mumbo jumbo to me and a knowledgeable person might be able to shed some more light on what happens inside the phone and what might trigger this problem.
I just upgraded to 4.0.2 on Thursday, but the problem persists.
Android version 4.0.2
Baseband Version: I9250XXKK6
Kernel Version: 3.0.8-gaaa2611
[email protected]#1
Build Number: ICL53F
ICS stock; non-rooted
Well i guess you tried already to remove the lookout app right?
My GSM Nexus with stock 4.02 (unrooted) freezes randomly too.
When it occurs i cannot switch the screen on using the power button. Only thing that helps in this state is pulling the battery.
Iam starting to get extremely annoyed by Google/Android because my previous smartphone the Nexus One was also buggy ever since the Gingerbread update while beeing perfect with Froyo.
It's definately my last Android device if this will not be fixed with 4.03.
The phones are way too expensive to be a happy participant of a perpetual Google beta.
b4cksl4sh said:
My GSM Nexus with stock 4.02 (unrooted) freezes randomly too.
When it occurs i cannot switch the screen on using the power button. Only thing that helps in this state is pulling the battery.
Iam starting to get extremely annoyed by Google/Android because my previous smartphone the Nexus One was also buggy ever since the Gingerbread update while beeing perfect with Froyo.
It's definately my last Android device if this will not be fixed with 4.03.
The phones are way too expensive to be a happy participant of a perpetual Google beta.
Click to expand...
Click to collapse
Are you sure it's the OS not some buggy/incompatible apps? I've had the phone since launch and it never froze even once. Stock 4.02 too.
And you should try out different OS. Then you will know what suits you.
Related
Absolutely love my Nexus but I'm having issues where the phone will power off all of a sudden. Its not a gradual power down, but an instant off. The two operations I've noticed it happening on are browsing with the stock browser and texting with the stock text application.
I was hoping that this was a hardware issue on my first phone, but I returned that and now am experiencing something similar on my second one.
Anyone else out there having issues with their Nexus powering off?
Android version 4.0.2
Kernel version 3.0.8-gaaa2611
Same thing here, on the browser ready to purchase some car parts after entering all my info then shut off. I was disappointed. But do realize ICS is new and still has bugs...
I'm having a similar issue with AHD Ultimate 2.1.1. It happens usually when using the Market app.
I have had two random reboots, one while browsing. I am not discouraged as I expect timely updates with this phone.
this is sux... how to fix it?
i tried to do hard reset but still the same problem.
usually it reboots when i'm listening a music but today it has rebooted when i was using simple "light" application...
Sounds like you have a defective phone if it's happening frequently while your phone is awake. I've had the same thing happen one time in six weeks, not enough to call it a problem, but if you're having it daily or more something is wrong with the phone. I'd exchange it if it were me.
Are you still stock?
rom
kernel
launcher
theme
Help us, help you...
good day.
lilirose said:
Sounds like you have a defective phone if it's happening frequently while your phone is awake. I've had the same thing happen one time in six weeks, not enough to call it a problem, but if you're having it daily or more something is wrong with the phone. I'd exchange it if it were me.
Click to expand...
Click to collapse
yeah, almost daily...
i was thinking about exchange but i waited 3 weeks for my device from germany to my country... so if i send them it back i will have to wait another 50-60 days...
chopper the dog said:
Are you still stock?
rom
kernel
launcher
theme
Help us, help you...
good day.
Click to expand...
Click to collapse
yeah, stock, no root, no custom, stock launcher
Well of course try to do a factory reset and very selectively install apps and see if something is causing it. If nothing specific is causing it you're probably looking at a defective device.
Nine times out of ten the reboots are caused by some apps that you are using or that runs in the background. If you wiped your phone and set it up again, do not install apps. DON'T. See if it crashes like that or not. If it still crashes then you likely have a hardware defect of sorts.
Of all apps, stay away from any apps that interfere with Android as a system. Battery life managing apps are by far the worst, for example.
Yeah, kristovaher makes a good point- it could possibly be a rogue app. Avoid not only battery manager apps but also task killers and any other app that supposedly increases battery life. None of them are really necessary or useful anyway.
i have done factory reset
installed only Go Keyboard, turned on unknown sources and usb debugging like i allways do.
copied all my mp3s to the device and was listening a music... and it reseted again...
p.s. btw, sometimes when i'm listening a music and screen is locked, the music starts lagging (slows down)... it plays normal if i press power off button so the screen highlight.
definitely an orange
guys do u really think i should return this?
it will take another 1.5-2 month untill it reachs the shop or return back to me.. not sure if they even will answer via e-mail when i'll ask for relace... i'm not sure but i think it started reboot much after 4.0.2. maybe new 4.0.3 will have positive effect. some people from my local forums also advised me to flash any custom ROM (some of them had such a problem and it helped them, reboots gone... liek they said)
This random reboot has happened to so many people. So please, don't tell him that he got a lemon. You can google up "galaxy nexus random reboot" and see how many complaint of similar issue have been posted. I also got random reboot every two days or so. But if the OP got it every day or more frequently than that, just exchange it.
If you want to proudly say your Gnex does not randomly reboot, EVER, then just use it for phone calls, browsing the internet, and Facebook only.
How often is it happening?
If its more than once a day its certainly defective. That is not normal behavior. If its every few days then deal with it.
It's happened twice under the same set of circumstances:
1. Streaming Pandora
2. Charging
Not sure if they're related but it started happening after upgrading to 4.0.2.
phiquantu said:
This random reboot has happened to so many people. So please, don't tell him that he got a lemon. You can google up "galaxy nexus random reboot" and see how many complaint of similar issue have been posted. I also got random reboot every two days or so. But if the OP got it every day or more frequently than that, just exchange it.
If you want to proudly say your Gnex does not randomly reboot, EVER, then just use it for phone calls, browsing the internet, and Facebook only.
Click to expand...
Click to collapse
I do everything with my gnex, and aside from adw launcher ex, have seen NO reboots in the month I have had it.
Aridon said:
How often is it happening?
If its more than once a day its certainly defective. That is not normal behavior. If its every few days then deal with it.
Click to expand...
Click to collapse
well, last 1.5 weeks after i stopped using NRG player and turned to stock google music player, i had no reboots... but few days ago it started to reboot again.. can't say every day, maybe in 2-3 days but only once per day... mostly when i'm listening a music.
phiquantu said:
This random reboot has happened to so many people. So please, don't tell him that he got a lemon. You can google up "galaxy nexus random reboot" and see how many complaint of similar issue have been posted. I also got random reboot every two days or so. But if the OP got it every day or more frequently than that, just exchange it.
If you want to proudly say your Gnex does not randomly reboot, EVER, then just use it for phone calls, browsing the internet, and Facebook only.
Click to expand...
Click to collapse
if it's mass problem then it's really sad....
why dont you flash 4.0.3 and rule out whether it's 4.0.2 or the phone... if it's the phone i'm assuming you're on GSM, cause if you weren't, you could walk into verizon, switch it out, and have a new one 15 minutes from now.
I had the same problem yesterday, I tought it was a problem with the kaspersky launcher. isn't that a problem of kaspersky?
asheg said:
p.s. btw, sometimes when i'm listening a music and screen is locked, the music starts lagging (slows down)... it plays normal if i press power off button so the screen highlight.
Click to expand...
Click to collapse
This is a known issue with certain encoding bit rates on music files. Enable the EQ music effects and it keeps the cpu speed high enough to negate lag, even when screen is off.
Almost all the complains about reboots are connected with 4.0.2 update. Letw wait for 4.0.3. When I was on 4.0.1 no reboots.
I love this phone. But it freezes. A lot.
Mine does, my workmates does, as does my friends. So that's three people including myself and all of our phones are faulty. They are using stock roms and kernels. I'm using MCR, but I've experienced it on stock, and every other rom that I've tried. The absolute longest uptime I've seen is probably 2 days, and it reboots even when it's just sitting on my desk doing nothing. Does yours?
Edit:
I also use stock kernels, no OC/UV
No mine is very stable. I have up time of over 1000 hours before I rebooted my phone.
Sent from my Galaxy Nexus using xda premium
Had mine coming around on 2 weeks. Haven't had a single reboot / freeze / sleep of death. Running stock 4.0.2 unlocked bootloader.
b0unceee said:
I love this phone. But it freezes. A lot.
Mine does, my workmates does, as does my friends. So that's three people including myself and all of our phones are faulty. They are using stock roms and kernels. I'm using MCR, but I've experienced it on stock, and every other rom that I've tried. The absolute longest uptime I've seen is probably 2 days, and it reboots even when it's just sitting on my desk doing nothing. Does yours?
Click to expand...
Click to collapse
Have never had my phone freeze. Rare reboot on 4.02 and no reboots on 4.04 so far.
Sent from my Galaxy Nexus using xda premium
Not any longer
I did do (lock-ups, battery pulls), yes - when I was on ITL41D. But not since I got the ICL53F update. I think that ITL41F was susceptible to lock-ups too, from memory.
Nope. Not on stock or otherwise. Only reboots I have had is when I undervolted too much, other then that, rock soild.
Sent from my Galaxy Nexus using XDA App
Mine has been fine other than with UV Kernels and UVing too much. But, I mean, duh.
OP...list your apps that you have downloaded.
Most likely an app not liking ics is the culprit.
Sent from my Galaxy Nexus using XDA App
Haven't had any lockups. Do you guys have certain apps in common?
Nope.
/10char
Slacker.com - which i love - causes my phone to revoot everytime i use it. Nothing else jas done it before. I agree, i bet there is a common app causing the problem.
I had random reboots in stock with NO apps installed but since updating to 4.0.4 haven't had anymore. If your phone locks up, instead of pulling the battery try holding power and both volume keys to force a restart.
Sent from my Galaxy Nexus
The only time it's happened to me was with the Chrome Beta. Did it twice, batt pulled, then did it a third time (after I was playing with the phone for an hour after the second reboot). Basically, fired up Chrome, went to a page, crash, reboot.
Uninstalled, wiped, no issues.
bwcorvus said:
I had random reboots in stock with NO apps installed but since updating to 4.0.4 haven't had anymore. If your phone locks up, instead of pulling the battery try holding power and both volume keys to force a restart.
Click to expand...
Click to collapse
I thought the same since going to 4.0.4. But as I was At dinner last night, I had the phone on the table and saw it reboot. And thanks for the tip, I never knew that you could force a reboot like that - I will test next time
As for the apps that I have installed, I went a bit nuts during the Google sale recently, so there are quite a few.
But the apps that I use regularly are:
Whatsapp, Kakaotalk, stock browser and Google chrome (not chromes fault since I've only just started using it), Instafetch, Alarm Clock Extreme, Facebook, RSA Secure ID, Gmail, Tasker (have tried turning this off, no difference), camera, gallery, YouTube, phone, Lastpass, TripView, Trackball Alert Pro (also tried removing this, no diff), SwiftKey X (tired removing this - no diff), Root Explorer, Titanium Backup Pro, ROM Manager Pro
Apps that have running services:
WhatsApp, TelstraOne, Tasker, Trackball Alert Pro, KakaoTalk, Dropbox, SwiftKey X, misc Google services, HaxSync
There have bpeen times when one or another app has been removed to troubleshoot the issue (At one point I thought it was Juicedefender).
Stiill no dice.
This sucks!
Not regularly but yeh this happened to me yesterday, screen wouldn't come on and had to pull battery. Nearly shat myself because the last time that happened it went into a boot loop and I had to wipe my phone, luckily it didn't this time!
My GNex doesn't regularly reboot, but when it does, its always while its charging and while I'm in the messaging app. In fact, just a few hours out of the box. No additional apps, etc. Stock. The messaging app seems to not be as stable as it should be. When it does start to reboot, it freezes and has a glitchy screen with black lines in random places =/.
mine seems to freeze on the lock screen quite a lot. the physical buttons work but the soft buttons don't and the screen is unresponsive to touch commands to unlock ( i have the slide pin screen).
this has happened around 4 times in as many months thought - so not a major problem. it does, however, randomly power cycle sometimes - even when not in use at all!
The only time any of my Android phones ever have freezing or reboot issues is when I screw with the kernel and clock speeds. I haven't messed with the kernels or clock speeds on my nexus and haven't experienced any rebooting or freezing.
Just my $0.02.
Mine does on stock as well annoying when u are showing off to Steve's followers.
Google needs to continue upping the game. Not yet there. By the way on 4.02 GSM
Sent from my Galaxy Nexus using xda premium
My CDMA/LTE version is stock/locked. I've had it for about 2 weeks and it's bootlooped twice that I know of. My Samsung Galaxy Tab 7+ does the same thing from time to time.
As the title says.
I have unlocked version, 4.0.4, baseband I9250XXLA2.
It has occured to me 2-3 times today, never before the latest "signal" patch.
My update was OTA - normally - just cleared the relevant google services cache via the known methods.
Note: also random question - since day one of my nexus purchase, the alarm clock icon seems to appear and dissappear randomly. this doesnt affect my phone, as it seems, however thought i would ask if anyone knows why, nothing to lose afterall.
Thanks
I also had the random reboots on days 2 and 3 following the upgrade but seems to have settled down now.
Two slightly worrying things for me so far are a) scrolling seems a little jerky since the latest 4.0.4 patch; b) Phone always powers up with volume all the way down. This was happening on 4.0.2 as well so isn't new.
Sent from my Galaxy Nexus using Tapatalk 2
I too had couple of random reboots since yesterday when I installed the IMM76I update. In attempt to fix those, today I reset the phone to factory settings. And then I realized that I had lost all USB connectivity, in both normal and fastboot modes. Looks like Nexus USB port/controller fried or something... Now, I'm not 100% sure this is related to the update (I don't use USB very often), but the correlation seems strong, and it definitely worked after IMM76D update.
Device is originally yakjuxw->reflashed with yakju 4.0.4 IMM76D from official Google image -> updated OTA to IMM76I. No root nor any mods.
The worst thing about that is that now I can't relock my bootloader before attempting warranty claim
nesx87 said:
As the title says.
I have unlocked version, 4.0.4, baseband I9250XXLA2.
It has occured to me 2-3 times today, never before the latest "signal" patch.
My update was OTA - normally - just cleared the relevant google services cache via the known methods.
Click to expand...
Click to collapse
Are they random shutdowns or reboots? I haven't noticed any since my latest OTA, and I only had 1 or 2 before that, more than likely app related.
Note: also random question - since day one of my nexus purchase, the alarm clock icon seems to appear and dissappear randomly. this doesnt affect my phone, as it seems, however thought i would ask if anyone knows why, nothing to lose afterall.
Click to expand...
Click to collapse
Never had this happen either. And I keep my alarms on 7 days a week.
I am also getting the same problem. But it's really random. I manually updated to 4.04 and got the ota update to build im776i. I'm on rogers using the radio from the i9250xxla2
Only had one reboot since i updated to 76I. But I only updated one week ago
Sent from my Galaxy Nexus using XDA
I had the same issue on the latest IMM76I "takju". Happened to me three times in one day.
I factory reset the phone and it hasn't done it in four days now, hopefully it will stay that way.
I always factory reset my phone after every update, with every phone I've ever owned. Never had a problem with my phones.
I think updates sometimes leave "residue" from the old version that may or may not cause issues.
If you don't mind setting things up again, I think this would be the way to go.
Hi,
I recently bought a Galaxy Nexus and rooted it right then and there. A couple of weeks later it went into the bootloop (disease) and I had to restore my phone from scratch (loosing all my SD card stuff as well ). So I decided to go with AOKP M4.
Again a couple of weeks later AOKP just freezes while I was trying to access Maps. No buttons work and the screen stays ON. Had to pull out the battery to bring the phone back to life.
This time I said, let's go for ARHD 3.0... all works fine and I flash to ARHD 4.0 with complete superwipe. Then last night it freezes again when I was trying to access GTalk. Same thing, had to pull the battery out to bring it back to life.
Now I'm wondering if there's a problem with the GAPPS on the GNex? Or there's something else brewing in the background while I carry on my daily tasks. The phone is great, but this freezing is making me go crazy.
If you guys have had similar issues before, and have found any solutions to those, I'd appreciate your help in that.
Thanks.
could be one of your apps
I had a few lockups on stock 4.0.1 when I first got my phone, but after it updated to 4.0.4, and my subsequent move to custom ROMs I haven't had any issues with my phone freezing.
IINexusII said:
could be one of your apps
Click to expand...
Click to collapse
This. Were there any shared circumstances between your lockups? I noticed that my phone lockups on 4.0.1 all occurred under the following circumstances: I was listening to music and writing a text message when a new message was received. Every time.
I definitely haven't had any freezes like that so far for the life of my 3 months. It certainly sounds like something unique with your setup is following you around. An app most likely.
Hmmm ... thanks for your help. I have seen the phone freeze twice in two days. Battery pull restores it every time however.
I don't have anything installed which plays around with my settings (ex: setcpu etc.) Except Tasker!
I can try disabling the app for a week to root cause it!
Thanks.
Sent from my Galaxy Nexus using Tapatalk 2