I have had 2 Galaxy Tab S 8.4 units so far. Both were purchased brand new from Anazon and both have had the so-called "mura effect." Built-in color adjustment in settings and factory data reset did not solve my problem. Screen homogenity has been poor on both as well. Am I just getting faulty or defective display panels? Other that this, the tablet seems perfect. From which retailer can I purchase this unit and be guaranteed a Samsung panel? Is such a guarantee possible, even if I order directly from Samsung? Thank you in advance.
Well it most likely deffective. When you put a black picture on the tablet does it have a weird greenish or something color? I got mine from walmart and nothing is deffective here. It seems to be that the faulty mura effect on this tablet comes from amazon (my guess not accurrate). Buying from samaung or bestbuy would probaly lower your chances of getting a faulty one. I think bestbuy has em in stores or even a sale as im not sure. Hope this helps!
DUHAsianSKILLZ said:
Well it most likely deffective. When you put a black picture on the tablet does it have a weird greenish or something color? I got mine from walmart and nothing is deffective here. It seems to be that the faulty mura effect on this tablet comes from amazon (my guess not accurrate). Buying from samaung or bestbuy would probaly lower your chances of getting a faulty one. I think bestbuy has em in stores or even a sale as im not sure. Hope this helps!
Click to expand...
Click to collapse
Thank you. Yep; those are the symptoms. I returned my first and the second had it even worse. Just curious--is there any other reason you suspect Amazon might have a hanfful of faulty tabs? Another member post sonething similar? Just trying to compare notes. The display tab at my local Walmart seemed to have it too. Best Buy's I'm not sure about because rheir display unit had serious screen burn-in from looping the promo video for nearly 6 solid months. Do you know what Best Buy's return period is? I bought my tab from Amazon originally because I knew they had a 30-day policy for returns and exchanges. I'll check Best Buy anyway. Spoke to a Samsung sales rep there a couple of weeks ago and he had never seen anything like my display. Thank you again!!
tndugan said:
Thank you. Yep; those are the symptoms. I returned my first and the second had it even worse. Just curious--is there any other reason you suspect Amazon might have a hanfful of faulty tabs? Another member post sonething similar? Just trying to compare notes. The display tab at my local Walmart seemed to have it too. Best Buy's I'm not sure about because rheir display unit had serious screen burn-in from looping the promo video for nearly 6 solid months. Do you know what Best Buy's return period is? I bought my tab from Amazon originally because I knew they had a 30-day policy for returns and exchanges. I'll check Best Buy anyway. Spoke to a Samsung sales rep there a couple of weeks ago and he had never seen anything like my display. Thank you again!!
Click to expand...
Click to collapse
I know that walmart return peroid online is 20 days but I cannot guarantee a full return depending on your walmarts. Wished it was longer.! Well the screen burnins happened because of the looping video lol. Screen burning happens when you keep it at the same picture or video too long then it burns in. Its a problem with amoled. You shouldnt be worried as long as you dont go on facebook for 5 hours straight. Best to check at best buy as I never go there. I have no idea where amazon gets their batches of tablets. Someone in a thread somewhere got theirs from amazon and it had a different firmware base and wasnt a UK one.
When you put a black picture on the tab s is there a greenish color? For me when i do that its pitch black. If you continue to have problems or thinking of not getting this tablet, you should get the tab pro or note. They are cheaper and sorta a bit lower specs than the tab s but should still do well. The problems you are having might be because of the amoled screens meanwhile the tab pro and note dont use that. Hope this helps.
Thank you. Really disappointed that this has happened twice. I'm definitely done ordering big-ticket items like this from online retailers if I can avoid it. Willing to try again purchasing this tab locally, but I want to make sure I get a Samsung panel, not one from AUO or any of the other manufacturers who might have their hand in the pot. Before I post a specific thread on this--can anyone tell me more about the panel designations? Where can I find that number/code on my current unit or box and which one should I look for in the store?
TIA.
My unit also got this greenish issue.
Later will try check and exchange with local (Malaysia) shop.
Related
I am one of those people who have a crack on my nexus screen.
its not a major crack in the middle of my screen so I am not rushing to get it fixed, but when I contacted a lot of repair shops near me, the price to replace the LCD is seems to range in $300-400.
will this price ever go down? some guy told me it will only go up as time passes..
im not sure if he said that so I'll go fix my phone at his shop
or
if he was being honest...
so the question is
will the price of repair cost for this phone go down eventually? if so, will it ever be around $100-200?
Sent from my Galaxy Nexus using XDA
Gonna have to do it yourself for a fraction of the price. It is not worth it to pay $300 for a repair... that's well over 1/2 the price of what a used device goes for. Even like $200 is atrociously high.
The cheapest I have found the replacement screen is $269, so the quotes you are getting sound about right. You could try to buy the screen and do it yourself. If you want to try it, here is a link to the part on Ebay: http://tinyw.in/vXxI. Also, for a complete teardown tutorial go here: http://www.ifixit.com/Teardown/Samsung-Galaxy-Nexus-Teardown/7182/1. Even though that is for the GSM model, it should still help you out because there isn't much difference.
As far as him telling you that it will get more expensive, I don't know. It is possible because because of supply and demand. It's also possible it could get cheaper especially if third party Chinese vendors start making them. You can get a screen & digitizer for an iPhone 3GS for $8 from China. They are not the same quality you would get from OEM's, but they do work. I have bought and fixed many, many broken iPhones and used the aftermarket screens and sold them for profit. The problem is, the Galaxy Nexus is not near as popular as the iPhone, so it's hit or miss whether or not these thrid party vendors will make them. If it was a Galaxy S 2, you could probably find it.
Good luck!
PS. Get the insurance next time. You would have to pay $100 deductible, but you would get a refurbished or brand new phone and usually the next business day after filing the claim.
You should definitely give Samsung a call, you should see the answers I posted in my related thread: [Q] Galaxy Nexus (SCH-i515) Replacement Screen -- Answered and see if my notes there help you. I got my phone repaired for less than $165.00 which seems to be in your $100-$200 range.
Getting it repaired for $270 is INSANE people...you could get a new Galaxy Nexus for $349 from the Play Store right now.
I just cracked my screen (so dumb and I just knew it was cracked fro mthe way it hit the ground completely flat on the screen)...Samsung told me it will cost me $250 not including shipping...others have told me different prices from Samsung which is very disconcerting....I said screw it and ordered the entire LCD/Digitizer display from Ebay for $199 with expedited shipping which came out to $224....I'm pissed about about paying this price but I have a white Galaxy Nexus and want to keep a white one....so I just got fed up and ordered it...the process for doing it yourself doesn't seem too hard...and I already have a screw driver that fits the screws holding the phone together behind the battery door...hopefully all goes well tomorrow.
I actually just got off chat support with a Samsung rep, and they told me that it would be roughly $165 to send it in for replacement. Most everything else hovers around $150-$200, so I figure I'll just send it in to them.
Botched Attempt, WHAT TO look out for
http://forum.xda-developers.com/gal...-glass-lens-replacement-t1946828/post51659636
Botched Attempt, WHAT TO look out for
I just bought a new OEM screen digitizer LCD for less than 85. shipped on eBay.
Yeah, I had a crack in the digitizer glass. I bought a used ebay screen for $50 and replaced it myself. Works like a charm.
So a few weeks ago I noticed some dark spots on my tablet and then my screen turned dark and was going in and out. To such horror I found out that LEDs were most like busted and my screen would eventually die. My tablet being out of warranty, samsung wanted like 200 deposit down with shipping cost just to look at and possibly another if the could repair it which is basically the cost of a new tablet. I love this thing as it's good for just to pick and I miss reading magazines on it lol.
Anyhow I know there are several outlets that sell the LCD and digtizer together. What I wanted to know is if anyone knew of a good site to find the parts needed to repair my beloved device and also is it worth it?
Thanks in advance
Hello guys, been fan of the google phones since nexus 5 and didn't have a chance to get one because there is no google store or any store with officially support to sell pixel phones. So i decided to get used one for 155 bucks... And i am disappointed, can't believe that guy that sold me this device didn't noticed screen burn in.. of course he will not accept refound, and on pictures from online store where i found this one it was impossible to notice that... My question is, is it worth to buy a new screen sice they are really expensive and it is difficult to replace it.. or use this phone just like it is till i decide to buy a new one... Any advice will be appreciated..
Beside this screen problem, i think pixel 2xl is great device, and man, i missed that stock android experience...it flies even it is almost 3 years old...
Edit: and screen burn in doesn't bother me so much, but this yellowish screen is really noticable... Screen image is like i have constantly night mode enabled...
And what can cause this defections of screen in this device...if it will come again with the new one it is definitely not worth to replace the screen..
krokanic said:
Hello guys, been fan of the google phones since nexus 5 and didn't have a chance to get one because there is no google store or any store with officially support to sell pixel phones. So i decided to get used one for 155 bucks... And i am disappointed, can't believe that guy that sold me this device didn't noticed screen burn in.. of course he will not accept refound, and on pictures from online store where i found this one it was impossible to notice that... My question is, is it worth to buy a new screen sice they are really expensive and it is difficult to replace it.. or use this phone just like it is till i decide to buy a new one... Any advice will be appreciated..
Beside this screen problem, i think pixel 2xl is great device, and man, i missed that stock android experience...it flies even it is almost 3 years old...
Edit: and screen burn in doesn't bother me so much, but this yellowish screen is really noticable... Screen image is like i have constantly night mode enabled...
And what can cause this defections of screen in this device...if it will come again with the new one it is definitely not worth to replace the screen..
Click to expand...
Click to collapse
Sorry for your bad luck, man.
I had bought a Pixel 2 XL back in February and recently dropped it, shattering the top of the screen. I thought about replacing the screen, but, since a screen replacement would cost just as much as another phone, I went ahead and found another one on eBay. The only complaint I have about the replacement I got is that it seems the battery has degraded more than the original one; 75% on the replacement and 95% on the original. I'm sure I'll have to replace the battery at some point.
The screen doesn't seem too difficult to replace though it does look like there are some sensitive spots you have to watch out for when disassembling.
If it's an option, I would bring it somewhere to get repaired, like Ubreakifix.
Ragarianok said:
Sorry for your bad luck, man.
I had bought a Pixel 2 XL back in February and recently dropped it, shattering the top of the screen. I thought about replacing the screen, but, since a screen replacement would cost just as much as another phone, I went ahead and found another one on eBay. The only complaint I have about the replacement I got is that it seems the battery has degraded more than the original one; 75% on the replacement and 95% on the original. I'm sure I'll have to replace the battery at some point.
The screen doesn't seem too difficult to replace though it does look like there are some sensitive spots you have to watch out for when disassembling.
If it's an option, I would bring it somewhere to get repaired, like Ubreakifix.
Click to expand...
Click to collapse
Thanks for your answer...
I see that price for pixel 2 screen is almost half a price of 2xl screen, so one more bad luck i think.. and in my country, repair shops are sh..t.. they don't repair phones that are not popular here, and google devices for sure are not..and if they do repair, they don't take responsibility if they damaging something else..
On eBay, as you said, price for the screen is almost a price of the another phone..
And didn't know that model from 2017 have this screen burn in problems... If i knew that, surely i would be more careful with buying... Bro i was really happy to get a Pixel device
So i think best option is to wait for some cheap pixel 2xl screen or device with broken motherboard and replace it myself... Have some experience, replaced screen on htc m8 (never again) and replaced battery on htc u11, it was pretty easy...
I have the same burn in like yours but i get used to it actually also to mention i use fullscreen gestures rather than navbar buttons, recently i found an app called display tester it has a mode called black & white bars i played it for lile 15 mins & it reduced the burn in effect for some time, give it a try
Burn in h putt to be more precise burn out) is normal.
I bothered Google so hard that they send me a me one and forgot to asked the plants one to be returned.
Anyway, I'm using the one and my father the other one, no problem.
I'm using gestures and pimped them with gestureplus (play store)
The display is always a bit yellowish and overall too dark.
My mother has an old Pixel (first gen), which was manufactured by htc, and that one has a brilliant Samsung display
Nightf0x_007 said:
I have the same burn in like yours but i get used to it actually also to mention i use fullscreen gestures rather than navbar buttons, recently i found an app called display tester it has a mode called black & white bars i played it for lile 15 mins & it reduced the burn in effect for some time, give it a try
Click to expand...
Click to collapse
I am sceptical about this apps, because this is a hardware issue...but what can i lose... I'll give it a try..
krokanic said:
I am sceptical about this apps, because this is a hardware issue...but what can i lose... I'll give it a try..
Click to expand...
Click to collapse
yes i agree with you but this app really worked with me, i open playstore dark mode its grey the whole screen looks uniform, the app slightly helps with the burn in for sometime actually
Nightf0x_007 said:
yes i agree with you but this app really worked with me, i open playstore dark mode its grey the whole screen looks uniform, the app slightly helps with the burn in for sometime actually
Click to expand...
Click to collapse
Didn't helped but thanks for advice anyway... I ran those apps for few hours and nothing changed... I see screen replacement is not that hard, only thing remaining is to find cheap fully working display...till that i must use the phone just how it is
krokanic said:
Hello guys, been fan of the google phones since nexus 5 and didn't have a chance to get one because there is no google store or any store with officially support to sell pixel phones. So i decided to get used one for 155 bucks... And i am disappointed, can't believe that guy that sold me this device didn't noticed screen burn in.. of course he will not accept refound, and on pictures from online store where i found this one it was impossible to notice that... My question is, is it worth to buy a new screen sice they are really expensive and it is difficult to replace it.. or use this phone just like it is till i decide to buy a new one... Any advice will be appreciated..
Beside this screen problem, i think pixel 2xl is great device, and man, i missed that stock android experience...it flies even it is almost 3 years old...
Edit: and screen burn in doesn't bother me so much, but this yellowish screen is really noticable... Screen image is like i have constantly night mode enabled...
And what can cause this defections of screen in this device...if it will come again with the new one it is definitely not worth to replace the screen..
Click to expand...
Click to collapse
This is a problem with all the Pixel 2 XL and every other phone that has OLED screen. Some get it worse then others. And since Google used lower quality screens its more prominent on them.
But i had burn in on my Galaxy S3 my Nexus 6p and my Pixel 2 XL (2 of them)
I worked for ATT Wireless and Verizon Wireless for about 6 years and saw it on so many phones. from Samsung LG Google etc.
krolla03 said:
This is a problem with all the Pixel 2 XL and every other phone that has OLED screen. Some get it worse then others. And since Google used lower quality screens its more prominent on them.
But i had burn in on my Galaxy S3 my Nexus 6p and my Pixel 2 XL (2 of them)
I worked for ATT Wireless and Verizon Wireless for about 6 years and saw it on so many phones. from Samsung LG Google etc.
Click to expand...
Click to collapse
Could it be because of bad phone using... Because i had 10-15 devices, some was new some was used and never had this type of issue... And i use my phone a lot... But if i can expect this problem when i change the display it is better to buy another device...
krokanic said:
Could it be because of bad phone using... Because i had 10-15 devices, some was new some was used and never had this type of issue... And i use my phone a lot... But if i can expect this problem when i change the display it is better to buy another device...
Click to expand...
Click to collapse
This was an issue with the Pixel 2's from day 1.
Reporters and bloggers were tweeting they were having problems on launch day. It made google give out 2 year warranties on them in the beginning.
Google has always had an issue with screens all the way back to the Nexus 5. Esp when the phone is made by LG
krolla03 said:
This was an issue with the Pixel 2's from day 1.
Reporters and bloggers were tweeting they were having problems on launch day. It made google give out 2 year warranties on them in the beginning.
Google has always had an issue with screens all the way back to the Nexus 5. Esp when the phone is made by LG
Click to expand...
Click to collapse
Thanks for the info, best option is to use custom kernel to try fix this yellowish screen with kcal... Really can't believe that phone that costed so much at the launch had such a bad issue.. wish i knew that before buying...
Just got mine for 99 bucks on ebay...MINT condition with a small burn in. Happens to be the "G" oogle symbol in the middle of the screen, very faint but it fits at least. couldn't be happier really.
nobreak1970 said:
Just got mine for 99 bucks on ebay...MINT condition with a small burn in. Happens to be the "G" oogle symbol in the middle of the screen, very faint but it fits at least. couldn't be happier really.
Click to expand...
Click to collapse
Did you know that it will come with burn in... I think 99 bucks is a little expensive for faulty screen...
krokanic said:
Did you know that it will come with burn in... I think 99 bucks is a little expensive for faulty screen...
Click to expand...
Click to collapse
Yep I did, but didn't know the extent. Took a big chance. Totally worth 99 bucks. Most of them "refurbished" therefore not rootable, are going for about 200+ still.
Darkmode and you can't see the burn in; "light mode" barely can see it. It's a verizon variant and ready to roll. I use Google FI and it, out of the box...was seamless to use with that service. The outside, chassis? MINT. Mint I say. Not even a micro scratch to be seen. It's almost like, judging by what the burn it says...it was a display unit in a small shop that never got actually touched by a finger.
Now that I think about it, there is no evidence it's a verizon variant. When I turned it on no verizon anything...no preinstalled VZW app, nothing. I updated it to 10, updated all apps on wifi, never asked for any VZW account or anything. Downloaded the FI app...and boom...esim was up and activated. Maybe the ebay seller thought it was a VZW one? I know Google made it pretty much in an unbranded state on VZW? Confirm anyone? lol anyway LOVE IT, until the 4a eventually comes out, then I'll get that.
UPDATE: yep a VZW variant...in dev options "allow OEM unlock" is greyed out. No biggie, no need for root imho with stock pixel experience. ADB sideloaded "11 Preview 4" and went smooth. It's nice.
I would like to buy a Note 10 plus. Thought about buy a new tmobile variant on ebay off a seller that has 2k sales but have read you may get screwed as they may get locked out if reported stolen. Would it be possible to buy the Unlock variant and flash tmobil firmware on it? Been looking at some threads, it looks like it's possible but I dont know enough to be 100% and maybe someone can tell me. Maybe I'll buy a Amazon Renewed one and flash it if possible otherwise my only other option would be to spend 700 on Ebay and hope it's not a return or some other open box form.
Don't understand your problem...you want an unused/new phone from ebay?
I bought recently 2 note 10+ from ebay and both arrived safely and are working fine. Both came with their box and are about 1 year old. The 1st one is a black one and has some light screen burn on the lower part of the display only visible when watching a light image or video. Except for that it has good battery life and is cosmetically in very good condition.
The 2nd one I bought very cheap, came with both the display and rear glass cracked but in good working order. I replaced the display including the frame and rear glass. The display came with a new OEM battery. Its now a converted aura glow into a white one. Except for its main board, camera's etc its a new phone.
I bought the new display for the first one but then decided that the screen burn was not enough to replace that good working screen, I hardly notice it so the idea came to buy a damaged one and repair that one...Have not decided which one I keep. Maybe the misses will give up her note 9 and take one of the note 10's.
When buying of ebay look at the pictures, ask for a invoice and see how the seller replies to your questions. I bought many phones, computer, watches etc, all high dollar items and have never been disappointed. If its to good to be true walk away, nobody will give you presents in this society!
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
It's delaminating... sealant failure.
Is what it looks like to me...
Likely it will continue to propagate.
llooks like you got a returned unit
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
chieco said:
My Bluetooth stopped working and they gave me two options.
Cancel and return everything. Which meant for me losing pre order gifts, extra trade in value, and order again.
or
let them repair it. I choose the latter. It took them two weeks in total to fix it. They replaced the main and sub board.
Samsung itself doesn’t replace.
Click to expand...
Click to collapse
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
blackhawk said:
I would have taken door #1 without hesitation.
Screw the strong arm bs. Really?
Yet another Samsung Fold fubar begins...
Click to expand...
Click to collapse
Huh...? Did anyone ask you what you would have chosen?
chieco said:
Huh...? Did anyone ask you what you would have chosen?
Click to expand...
Click to collapse
Not for your benefit. Too late.
The other question for you is if it fails again, what will Samsung do?
I saw Canon replace a $6G pro cam with a new one after hardware lockup issues after their 1st repair attempt failed. They didn't even blink... they just made it right.
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
blackhawk said:
The other question for you is if it fails again, what will Samsung do?
Click to expand...
Click to collapse
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
blackhawk said:
You paid big bucks for a brand new device, it should not need hardware repairs out of the box.
Unacceptable.
Click to expand...
Click to collapse
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
chieco said:
I don’t waste my time thinking about things that may could occur. I still have warranty. Also I have an extra 6 months of warranty on the repairs. I’m protected by law, after the third repair attempt I can even get my money back.
I agree but what should I have done instead? Make a scene? Those are just the rules. Samsung is not your friend. They want just our money and do the bare minimum that’s forced upon them.
Click to expand...
Click to collapse
Canon is a trusted partner; Samsung and Android are not.
Trust is earned.
There are numerous reasons why I gave that advise. In your case it's irrelevant but not for others who just had one fail!
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Actions have consequences... but only if you hold them accountable.
Mind you I wuv my N10+, I have 2 of them now.
Running on P and Q but not R, ever.
My wrath at Samsung and Android is a laser sharp focus on their continued fubars, not successes. In the last year there have been many, which is why I choose to bypass both this year and in 2022. Zero regrets.
OP, if you have an Asurion repair center (formerly UBreakIFix) near you, you could always take it to them have them look at it. They are the official repair center for Samsung and who does all their warranty repairs and service.
blackhawk said:
Over the years I've returned more than one Samsung device.
Samsung has always run hot and cold with incredibly horrible tech support.
You paid big bucks for a new device. Not for one that self destructs due to poor QC, design and/or assembly. Get it?
Click to expand...
Click to collapse
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
chieco said:
I have had a different experience. Since the S4 I owned every S and Note device and only my S8 had a dead pixel and now my Fold 3 had Bluetooth issues. Other then that every device was fine and never broke while I owned it.
Used the Note 7 for a year had it rooted and restrictions disabled had no issue with it.
Samsungs QC is not bad.
Click to expand...
Click to collapse
Some people just don't like Samsung and want you to dislike it as well. I've owned nearly every Samsung flagship since the S7 Edge. Including all the Notes (not the Note 7), and the ZF2 and ZF3. Oh, and I literally own every single version of the wireless buds they've ever produced. And two of their Tab S tablets. Samsung customer service is clunky, but they've never not taken care of an issue for me immediately and without question. I've made two warranty claims through all those devices. And I've owned several of each device, because I can never decide on a color.
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Guyinlaca said:
From what I've heard, they use multiple protective layers and perhaps there is an air bubble between them. Regardless,, I'd seek a replacement.
Click to expand...
Click to collapse
It's actually a delamination or adhesive failure. It wasn't present when first purchased.
Most likely cause is improper surface/adhesive preparation or curing. This should not happen.
If not an isolated incident it indicates a larger design and/or production problem. Time will tell.
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
There are too many stories about bad Samsung service here on this site alone. Cover yourself when dealing with them. Take detailed pictures before/as boxing , double box and fully insure anything of value you ship to them.
blackhawk said:
Samsung's we'll repair it rather replace it response is unsettling for a brand new flagship phone. It's not the customer's fault.
At this point it's now a reconditioned phone, thanks Samsung. How much much should that knock off the price?
Yet Samsung lets the customer suck up their failure. Yeah...
That's not how to make things right.
Personally I would have ripped into them like a chainsaw if they tried that with me... a stone cold pleasure.
Click to expand...
Click to collapse
Yes, I'd demand a brand new phone. There is absolutely no excuse for them not to replace a $1700+ device with a brand new one.
jemfalor said:
llooks like you got a returned unit
Click to expand...
Click to collapse
No it is supposed to be a brand new unit. Direct from Samsung. Packaged new.
fromVinnie said:
So I just received my #Samsung Z Fold 3 about a week back. And absolutely love it. I coming from the Note line of phones. 90% of my phones have been Galaxy Note devices.
Anyway, just yesterday, the Z Fold 3 was updating, when I suddenly noticed what seemed to be a dimple/bend near the top left corner of the screen. Seemed a bit strange. The screen was clean and it has not been dropped or any damage taken place. I noticed it when the screen was off. The dimple does not affect what you are viewing on the screen. It seems to be on the area between the screen protector edge and the frame of the phone. See attached pictures. Video below but somehow sound is not coming through.
Called #Z Fold 3 "Pro Support" and was on the phone for over 45 minutes. Told them that this is not an software or hardware issue. Not sure what it is. Not sure if this will expand or in any manner cause the damage to the screen. End Result, no help. I requested that since the phone is so new, can they not just replace it with another unit? First they wanted to factory reset the unit. I asked how is that going to help when I can see the dimple/bend when the screen is off? "Pro Support"!!! Finally their answer, just return it and get another one. I told them, I preordered it which gave me a lot of store credit and not to mention great deal on my trade in, which I would I would no longer get, if I returned the device. Frustrating, how #Samsung Customer Support works. Don't think that these people understand at times. This is despite sending them the pictures and videos and them agreeing with the defect they see. Someone from #Samsung should really evaluate this. They ask me to call Sales Department. How is that supposed to help!!!
If there is someone from #Samsung, please help. Don't want to return the whole order.
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Don't mind me asking. Did your fingernail accidentally poke the part of the screen when you are removing case?
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
Sugaaa said:
I don't know how close your issue is to mine but I had an air bubble along crease and a few days later it got bigger and put pressure on the crease until the crease has a thick solid black line from top to bottom and the right side of inner screen no longer worked.
I managed to get it fixed through warranty by going to a samsung service center but not before the phone rep and store rep try to make it seem like I was responsible for the issue. They ended up repairing it in 3 hours but they did a professional job. I thought the phone was a replacement. Had stickers everywhere like when you first buy it. Would have preferred a replacement so I could avoid waiting but that's what Samsung care plus is for with the $250 deductible.
P.S, if you have care plus and you have an issue that is covered through warranty, don't tell them you have care plus or they'll try to get you to do it through them and they always charge that $250 deductible. Warranty repairs are free
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That's not encouraging... a lamination failure.
It sounds like one of those self adhesive screen protectors that I hate. However one of those cost around $50 to buy and have applied.
Samsung's deductible of $250 more than covers the part and labor. That's not a good deal.
I'm not impressed with Samsung for they way they are fielding this expensive device.
It's doomed to fail at the fold, just a question of time. Samsung knows this all too well.