[Q] Phone crashing problem - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

Is anyone else having this problem? I've been using the phone for about 2 months now and I am pretty fond of it. However, now i'm beginning to regret my buy a little. When I first got the phone it would sometime crash while playing games but it was just once in a while so it didn't bother me much. But now it crashes all the time. I'm at that point where i'm scared of even playing games. It also tends to restart randomly while charging. Help.... Is there anything i can do about this?
I'm using Note 3 neo SM N750, 4.4.2., not rooted.

Try to factory reset by using stock recovery! If this does not work then try to install firmware by using odin! If your phone has not got any hardware issue, one of these methods should work I think! Good luck...

Related

Why does my phone always crash....

Every time I root my phone install custom ROMS or Kernels it will always Crash or reboot it self every time. I have tried unrooting the device several times I also tried Tried very popular ROMs like AOKP & CM and still they end up crashing within a day of use. I don't know what I am doing wrong here... I assumed it was the phone so I called Verizon to send me a replacement one but if anyone knows why this is only happening to me and not all the rest of my friends even Fiance then please let me know....
At the moment I am on stock ROM and Stock Kernel and still rebooting and crashing every time and its rooted so if anyone has any idea please let me know i am about to give me on this Phone....
P.S. If you have recommendations on ROMS or Kernels I can try besides Franco or Trinity that will be great, I also tried them and also the same problem
My gnex has recently started to do this as well. I think its an overheating issue because it'll "crash" when it feels really hot.
Sent from my Galaxy Nexus using xda premium

How do I diagnose random reboots for my Note 2?

For the past 4 days my Note 2 has randomly rebooted at least once a day. I wasn't using the device for most of the reboots and just noticed that it rebooted because of battery drops. I don't really know what could be the cause since I don't remember changing anything recently. Is there any way I can diagnose this without root?
How about just flash stock rom? If you dont have lots of apps which you've used, then it should take care of problem without needing titanium backup which needs root. Just save ur data using kies and flash stock rom from sammy.
badbadtz.carlo said:
How about just flash stock rom? If you dont have lots of apps which you've used, then it should take care of problem without needing titanium backup which needs root. Just save ur data using kies and flash stock rom from sammy.
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I'm actually currently on stock and unrooted. I was just wondering if there were ways to find out what caused the reboot such as logs and such? Or if there was an app I could install to keep track of what causes a forced reboot?
cesss said:
I'm actually currently on stock and unrooted. I was just wondering if there were ways to find out what caused the reboot such as logs and such? Or if there was an app I could install to keep track of what causes a forced reboot?
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Click to collapse
You could download alogcat from the marketplace, its free and will save a log of what's going on with your phone.
It might help find out why its happening
for me it happens cause the power button is so easy to press while phone is in pocket.
keep it pressed for some seconds by accident and phone reboots. even if screen is locked.
cesss said:
For the past 4 days my Note 2 has randomly rebooted at least once a day. I wasn't using the device for most of the reboots and just noticed that it rebooted because of battery drops. I don't really know what could be the cause since I don't remember changing anything recently. Is there any way I can diagnose this without root?
Click to expand...
Click to collapse
If your rooted run a logcat and that will tell you what happened right before the reboot, reboots are usually a Kernel Panic meaning something caused a big enough problem that it couldn't be recovered and crashed the core of Androids software "The Kernel".
As others have noted flashing a stock rom ideally via ODIN and then testing your phone may let you know if you had bad software or a hardware issue. Custom roms can have bugs that will cause kernel panic a stock rom should be 100% fine and reboot free
I find mine will sometimes reboot after copying something to the clipboard.
Sent from my GT-N7100 using xda premium
I had reboots on my previous unrooted HTC EVO. The problem was an app. I was able to diagnose the problem by looking at my install/update log. Basically, I uninstalled all apps back to the date I knew it was stable and waited to verify it was stable. Then added back one app only and waited. Repeat. About a week later, I added an app that caused a reboot within hours. I uninstalled it and the phone remained stable.
Here's where I found a chronological listing. If you have multiple devices, it will show all apps for all devices (tablets, vizio, phones,etc)
Google Play> My Android Apps> at the bottom My Orders & Settings.
This gives you a cronilogical listing of app installs and updates.
Mine turned out to be a call recorder app that I had put on the phone 4 weeks previous.
Seems like a Samsung issue:
http://androidforums.com/samsung-ga...-s3-crashing-when-copying-text-clipboard.html
I've got the same problem worth my note 2. At least I know I'm not alone.
Sent from my Galaxy Note 2 using Tapatalk 2
Bad SD cards are also a notorious source for spontaneous reboots. If you have one inserted, it should be easy enough to retract it for a while to test it. ..
Note'd too from my N7100...
I'm also experiencing this issue. I'm using 4.1.1 Brazilian stock ROM here.
Even before flashing CWM (yesterday) I as going through this problem. Most times it happens when the screen is off.
Maybe changing the stock Kernel to a custom one would solve this?

Random sluggish performance that requires reboot?

Hello everyone. I've been experiencing a problem lately that has me scratching my head. The phone for no reason and at random times because super sluggish like the frame rate or something is super low.. It seems to be most apparent in the launcher.. It happens at random even if the phone is cool or hot. Happens on touchwiz launcher as well as nova launcher.. Clearing ram and open apps doesn't work... The only thing that makes the phone go back to normal is a reboot. This also happens on any custom ROM. With stock or custom kernel.. So.is this a CPU hardware problem? Has anyone else had this happen? It's already been happening quite often and its becoming annoying. Factory resets don't solve it either as it comes back randomly. If anyone can shed some light please do.
Sent from my GT-I9505 using xda app-developers app
pezlomd said:
Hello everyone. I've been experiencing a problem lately that has me scratching my head. The phone for no reason and at random times because super sluggish like the frame rate or something is super low.. It seems to be most apparent in the launcher.. It happens at random even if the phone is cool or hot. Happens on touchwiz launcher as well as nova launcher.. Clearing ram and open apps doesn't work... The only thing that makes the phone go back to normal is a reboot. This also happens on any custom ROM. With stock or custom kernel.. So.is this a CPU hardware problem? Has anyone else had this happen? It's already been happening quite often and its becoming annoying. Factory resets don't solve it either as it comes back randomly. If anyone can shed some light please do.
Sent from my GT-I9505 using xda app-developers app
Click to expand...
Click to collapse
I would contact T-Mobile it could be a phone problem if you are seing it after an Odin back to stock. That would be my only suggestion is an Odin back but since you already did that I would see about getting the phone switched out
Sent from my GT-I9505G using Tapatalk 4
byron1985 said:
I would contact T-Mobile it could be a phone problem if you are seing it after an Odin back to stock. That would be my only suggestion is an Odin back but since you already did that I would see about getting the phone switched out
Sent from my GT-I9505G using Tapatalk 4
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How could I prove to them that this is worthy of a warranty replacement? I can't seem to reproduce the problem.. It just happens..I thought Odin would solve the problem too but then it just randomly happened
Sent from my GT-I9505 using xda app-developers app
pezlomd said:
How could I prove to them that this is worthy of a warranty replacement? I can't seem to reproduce the problem.. It just happens..I thought Odin would solve the problem too but then it just randomly happened
Sent from my GT-I9505 using xda app-developers app
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Click to collapse
Explain to tmobile what's happening and let them know you want a new device. they are very easy to work with and tmobile won't make you prove anything. Ive been with tmobile for ten years now. Trust me they are easy to work with if you explain the situation and let them know it clearly interferes with your ability to use the device as it should be used. You should have ZERO problems with returning the device. By the way sounds like your device DOES have serious problems so id call tmobile as soon as possible. They MIGHT try trouble shooting it FIRST as this is procedure they HAVE to follow simply let them know after trouble shooting that your issue IS STILL PRESENT and they will exchange your device for a new one without issue...so call them asap. You won't have any trouble. You will see. They are very EASY to work with so NO WORRIES. Call and get your device exchanged NOW. Hope this helps you out. I've had a LOT of expirence working with tmobile. It won't be a problem. Youll see. Best wishes to you and hope you get this matter resolved today.
realsis said:
Explain to tmobile what's happening and let them know you want a new device. they are very easy to work with and tmobile won't make you prove anything. Ive been with tmobile for ten years now. Trust me they are easy to work with if you explain the situation and let them know it clearly interferes with your ability to use the device as it should be used. You should have ZERO problems with returning the device. By the way sounds like your device DOES have serious problems so id call tmobile as soon as possible. They MIGHT try trouble shooting it FIRST as this is procedure they HAVE to follow simply let them know after trouble shooting that your issue IS STILL PRESENT and they will exchange your device for a new one without issue...so call them asap. You won't have any trouble. You will see. They are very EASY to work with so NO WORRIES. Call and get your device exchanged NOW. Hope this helps you out. I've had a LOT of expirence working with tmobile. It won't be a problem. Youll see. Best wishes to you and hope you get this matter resolved today.
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I'll have to agree here. I've had many issues over the years (anyone remember the LG G2X?), and they will stand by you. Sometimes you have to squawk loudly, but they want you to be happy...
Unlike Sprint.....I hate Sprint
Edit: If you're not happy with their response, just escalate it to Customer retention...they have the real power.
I had bad lag when I was trying to text, send an email, or anything involving using the keyboard. I flashed a ROM thinking that would take care of the issue . It didnt, still had hang ups and lag. I flashed back to stock and received a new phone and havent had an issue yet.

[Q] Nexus 7 (2013) Random Reboot Issues

Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
aaroniofjm said:
Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
Click to expand...
Click to collapse
I'm having reboots while using Chrome. For example, if you go to the Play store and attempt to manipulate that navigation box in the upper right corner Chrome either crashes or causes the Nexus 7 to reboot.
Kitkat will fix it
Sent from my Nexus 7 using XDA Premium 4 mobile app
It is a nexus 7 wifi or lte? I have not had this issue with LTE
Sent from my XT925 using XDA Premium 4 mobile app
mine wifi, how to solve this issue?
today i buy this tablet today. so much restart though i updated all apps and OS after starting but still so much restart problem.
aaroniofjm said:
Do any of you guys also have this issue with your Nexus 7?
It just randomly reboots when I uninstall an App!
Solutions? Something!? HELP!:cyclops:
Click to expand...
Click to collapse
We have the same issue..i just restore factory setting,never update stock app..it work on mine
Sent from my Nexus 7 using xda premium
Happening to mine too... Never rooted. 4.4 kitkat did NOT fix it ....
ASUS you suck. Google please use Samsung for your devices k thx..
I still have random reboots on my unmodified Nexus 7 2013. I've been running KitKat since it was OTA'd to the device a few weeks ago.
It is excellent when I'm in the middle of something and the screen freezes for about 4 seconds, then the device reboots.
EDIT: Hilarious. It randomly rebooted on its own just now. The device had been sitting unused for a number of minutes. Usually doesn't happen more than once/day. It just happened twice in 45 minutes. Usually it happens about once a week...
Anyone have any update/luck with solving it? I'm making a nandroid backup just in case the worst case is I need to have it sent back to the store for a replacement..
I posted this in another thread, with someone asking if a custom kernel will fix the reboot problem plaguing this otherwise superb device. It seems to hold its relevance here.
thisguysayswht said:
So, here's my experience with this. I bought my first nexus 7.2, at a best buy in north Dallas, in October. I experienced random reboots, right out of the box, about once a day, usually when I was browsing chrome, or when the tablet was sitting on the home screen without being touched. My gf bought a nexus 7.2 as well, at the same store in November, and she was not experiencing any random reboots, hers has always been stock, to this day (my suspicions began). I figured it was a software, or app problem, and waited for a fix from Google, or my app developers. Tried various custom Roms in the meantime (cm11, dirty unicorns, silmrom, and many more). I also tried various kernel's, in combination with said Roms (Franco, ElementalX, glitch, bulletproof). I had random reboots with all combinations of Roms and kernels. Did a factory data reset after every update from Google, and tried it for a week or so every time. Still experienced random reboots. I finally got fed up and took my table back in early January, to the same best buy in north Dallas. After receiving my second tablet, I kept it stock for a week, and then restored my preferred twrp backup, that I had taken with the rebooting tablet ( stock 4.4 krt16s, xposed framework, ElementalX 2.2 @1.7 and 450, with the motoX dalvik and bionic patches). With the new tablet, I have not experienced one random reboot, either with the stock software, or the custom software.
So, long story short, if your experiencing random reboots, if you have the ability to, I would take it back. Maybe you can fix it with software enhancements, but IMO it just shouldn't do this, stock or otherwise, and warrants a return.
Whatever you choose to do, I hope it works out for you, the reboots were personally driving me crazy, and I'm glad my second tablet doesn't reboot like its got a mind of its own.
Click to expand...
Click to collapse
With my personal experience, it definitely seems to be a hardware problem.
Thanks for reminding us. Seems to be a hardware problem. Mine still random reboots intermittently. Usually when it does, it will happen maybe 2-3x/day, then go a few days without happening at all. As is the case with me, it happens most often while sitting at the home screen, not in use. I've always been stock.
herosemblem said:
Thanks for reminding us. Seems to be a hardware problem. Mine still random reboots intermittently. Usually when it does, it will happen maybe 2-3x/day, then go a few days without happening at all. As is the case with me, it happens most often while sitting at the home screen, not in use. I've always been stock.
Click to expand...
Click to collapse
Same thing with me ... hate this problem, it make it unreliable especially for work and collecting data ...
Mine has been doing it lately also. I noticed it happen the first time about 2 weeks ago. It has done it on 2 different ROMS.
mine does it as well - as well as two other friends of mine who have the same exact models, all purchased at different times. it must be a device issue. there is no point in returning your device if its randomly restarting because youll just get another one that does the same exact thing.
however the longest uptime ive gotten so far was 200 hours with franco kernel r12 and then opened chrome and got a reboot.
also the same thing happened on my nexus 5 in the same day, maybe it was just an incident with google chrome. both devices rebooted.
but im having better luck without random reboots using a custom kernel (franco r12).
I turn off my device every night, so I do not have any random reboot issues. I think a simple restart every 2-3 days will fix this issue
You should always reboot a wireless device MINIMUM once a week to clear out useless data and avoid problems.
Nexus7 2013 Random Freeze ànd Reboot
Old thread still relevant. My Nexus 7 (2013) 6.0.1 randomly freezes and self reboots. Problem doesn't occur in Safe Mode. I don't know how to determine whether or which app(s) are causing the problem. I don't want to Reset until I've tried other ways to troubleshoot cause. Help welcome.
MikeG2016 said:
Old thread still relevant. My Nexus 7 (2013) 6.0.1 randomly freezes and self reboots. Problem doesn't occur in Safe Mode. I don't know how to determine whether or which app(s) are causing the problem. I don't want to Reset until I've tried other ways to troubleshoot cause. Help welcome.
Click to expand...
Click to collapse
A logcat would diagnose the issue
Sent from my Nexus 7 using XDA-Developers mobile app

NOT SURE SDS or another problem

Hi, i have note 2 n7100 running stock rom UAE with superSU and twrp 2.8.7.. My phone has been freezing a lot if I just start it normally.. the phone only has sound for 5 minutes and then it starts to freeze and i can no longer play any audio files.. My solution to this was to play the music player before it reaches 5 minutes mark and it will run smoothly.. Is there any solution to this? From my readings, I think i have SDS phone with insane chip.. I tried to flash perseus kernel but i failed(screen went blank.. have to restore from backup again).. i tried to use custom rom as well but all custom rom stucked at boot screen.. Is there anything I can do to use my phone normall?
Its not SDS, SDS victims' phones only have a white static when turned on and is pretty much bricked. Yours still runs somehow. I dont know what's exactly wrong with yours though. Have you tried using Clean Master? Large amounts of junk makes alot of lag. Too much and weird stuff starts to happen. Also there may be a problem with your sound chip.
Jericho Arcelao said:
Its not SDS, SDS victims' phones only have a white static when turned on and is pretty much bricked. Yours still runs somehow. I dont know what's exactly wrong with yours though. Have you tried using Clean Master? Large amounts of junk makes alot of lag. Too much and weird stuff starts to happen. Also there may be a problem with your sound chip.
Click to expand...
Click to collapse
Thank you for your reply.. finally someone replied to this post.. i am using a freshly installed rom.. so there should be no problem with large amount of junks.. can i change this sound chip? Is it possible? I tried using the phone with a running music player and for 11 hours it went rly great.. as soon as i stop playing any audio files.. heavy lag and constant freezing will occur.. i searched for audio problems in the forum and none was similar like mine.. huhu
Is your ROM Cyanogenmod based? If yes it is a problem with HWC, which the devs is working on right now and there is not much you can do about it for now...

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