Develop Bugs

EVO and Premier - SPRINT EMPLOYEES help?

Any sprint employees that can provide some advice here would be great.
I'm a premiere customer and have 1 more month before my year is complete.
I'd like to upgrade to the EVO.
Is there anything that can be done a month early? I'm impatient.
A special code, threaten to cancel my contract or else and get passed to retention? Anything?

nope pretty much corp stores used to be able to push up the date a month early if it was within 18 days of the next month and they took that away. and you can threat but it wouldnt make it better to be honest, ive had customers sa they need a phone asap because it broke and its a month away. stil a no go they will offer you a feature phone for free but thats it no early upgrade.

My friend, a Sprint employee, said he could push the date 18 days for me still.

Joecrack305 said:
nope pretty much corp stores used to be able to push up the date a month early if it was within 18 days of the next month and they took that away. and you can threat but it wouldnt make it better to be honest, ive had customers sa they need a phone asap because it broke and its a month away. stil a no go they will offer you a feature phone for free but thats it no early upgrade.
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I don't want it for free, I want to use my yearly upgrade and renew my contract for another 2 years with Evo.
Seems like 18 days early on premier is the soonest..

Could retention do anything? I used to work as an AT&T Retention CSR. We could upgrade at 6 months into a 24mo contract.

I'm gonna find out on June 4th.
I'm going to throw the Hero 2.1 update failures, loyalty and my company has about 100 active Sprint accounts for our sales reps, plus I get a discount.
They can either keep my business, and I'll give them my soul for another 2 years or I'll threaten to leave, (which I really won't) but I'm a telemarketer, I'll get what I want.

Bp3dots said:
How about sucking it up and waiting, or paying full price for it? Its insane how people thing its acceptable to threaten to break a contract just to get their way. I wish these wireless providers would just say "You're gonna leave our great plans and phones because you have to wait a month? Ok, We'll be sending your final bill with the ETF right away. Enjoy your new carrier."
You signed a contract for 2 years. They graciously let you upgrade halfway through because of either your price plan or your longtime loyalty, and how do you react? Like a 4 year old who threatens to hold their breath till they get a cookie. Grow up.
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If you don't call retention in a situation like this, you just aren't savvy about getting the best bang for your buck from your provider. They have whole call centers in place to handle these calls. The squeaky wheel gets the grease.
If I have to wait until November for the Evo, I probably will switch carriers. They'll probably appreciate me giving them a heads up rather than me just porting out and paying my final bill. Gives them an opportunity to keep my business. If not, its cool. iPhone HD here I come.

Bp3dots said:
How about sucking it up and waiting, or paying full price for it? Its insane how people thing its acceptable to threaten to break a contract just to get their way. I wish these wireless providers would just say "You're gonna leave our great plans and phones because you have to wait a month? Ok, We'll be sending your final bill with the ETF right away. Enjoy your new carrier."
You signed a contract for 2 years. They graciously let you upgrade halfway through because of either your price plan or your longtime loyalty, and how do you react? Like a 4 year old who threatens to hold their breath till they get a cookie. Grow up.
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Nobody is talking about breaking a contract, they're talking about switching carriers after their contract is up.

bockjacob said:
Nobody is talking about breaking a contract, they're talking about switching carriers after their contract is up.
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Very good possibility that I'll be paying an ETF in near future at least.
One thing I should probably add here... I was instructed to proactively offer early upgrades on EVERY LINE on any account that came through retention. Even if the call was misrouted to us. The carriers don't lose money doing this stuff.

VoXHTC said:
We're talking about 30 days. Big ****ing deal.
You don't know me. You appear quite ignorant now. You've accomplished nothing. Get out of my thread.
You seem like the pushover type to me.. take it anyway they give it to you? Wife wear the pants etc.. Go make me a sammich.
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Not really sure how I look ignorant. I simply understand honoring an agreement I made. If I wanted it that bad, but wasn't eligible for upgrade, I'd just buy it outright, or if I didn't want to spend that much money, I'd wait.
You also don't know me, so I'll just say pot, kettle. And as far as getting out of your thread, its a public forum. You expressed your opinion on how to abuse the system, I gave you mine on people who do those kinds of things. /shrug Sorry it offended you so much.
illogic6 said:
If you don't call retention in a situation like this, you just aren't savvy about getting the best bang for your buck from your provider. They have whole call centers in place to handle these calls. The squeaky wheel gets the grease.
If I have to wait until November for the Evo, I probably will switch carriers. They'll probably appreciate me giving them a heads up rather than me just porting out and paying my final bill. Gives them an opportunity to keep my business. If not, its cool. iPhone HD here I come.
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Yes, I know that the tactic works. I just disagree with it. I deal with people who will give me the nasty "well if you dont do XYZ for me, ill never come back." attitude regularly, and honestly, most of them want things that are so ridiculous, and they treat reps so badly, that I'd prefer they took their business elsewhere.
*I'm not saying that you would be a total douche to the retentions person, but most people are*
bockjacob said:
Nobody is talking about breaking a contract, they're talking about switching carriers after their contract is up.
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The OP is in a 2 year contract, but his premier status allows him to upgrade at the year mark. He still has one year on the original contract though. So he would be leaving mid-contract if things didn't go his way.

Bp3dots said:
Not really sure how I look ignorant. I simply understand honoring an agreement I made. If I wanted it that bad, but wasn't eligible for upgrade, I'd just buy it outright, or if I didn't want to spend that much money, I'd wait.
You also don't know me, so I'll just say pot, kettle. And as far as getting out of your thread, its a public forum. You expressed your opinion on how to abuse the system, I gave you mine on people who do those kinds of things. /shrug Sorry it offended you so much.
Yes, I know that the tactic works. I just disagree with it. I deal with people who will give me the nasty "well if you dont do XYZ for me, ill never come back." attitude regularly, and honestly, most of them want things that are so ridiculous, and they treat reps so badly, that I'd prefer they took their business elsewhere.
*I'm not saying that you would be a total douche to the retentions person, but most people are*
The OP is in a 2 year contract, but his premier status allows him to upgrade at the year mark. He still has one year on the original contract though. So he would be leaving mid-contract if things didn't go his way.
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So you hate your job, don't take it out on me. Quit.
Also if you re read my OP you'll see that I said I won't switch/cancel, I'll tell them that I will. There are tactics involved here. I'm going to try, and if I fail, I fail. I'll wait the 30 days. No big deal. If I don't have to wait then great! That's the point of this thread.

illogic6 said:
Very good possibility that I'll be paying an ETF in near future at least.
One thing I should probably add here... I was instructed to proactively offer early upgrades on EVERY LINE on any account that came through retention. Even if the call was misrouted to us. The carriers don't lose money doing this stuff.
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I think the kicker here would bethat leaving sprint not only costs the ETF, but everyone else has higher priced plans. Double whammy, unless you really liked a phone that was only available elsewhere.
You said your upgrade was november...at the rate phones are coming out, the EVO II might be ready by then lol

VoXHTC said:
So you hate your job, don't take it out on me. Quit.
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I love my job. I dislike rude and disrespectful people.
If you're not the kind of person that talks down to the poor operator on the other end of the line and acts like a complete ass, then I can understand you asking them to make an exception for you. I will apologize for jumping the gun and expecting that you would do it douchingly.
Although I still stick by my opinion that if someone threatens to leave the service over this kind of issue, the carrier should be willing to send them on their way to someone who will be more accomidating.

VoXHTC said:
Also if you re read my OP you'll see that I said I won't switch/cancel, I'll tell them that I will. There are tactics involved here. I'm going to try, and if I fail, I fail. I'll wait the 30 days. No big deal. If I don't have to wait then great! That's the point of this thread.
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Thats the thing. They know that people wont leave most of the time, its just a scare tactic. If you knew someone was BSing you, would you give them what they wanted, or call their bluff?
If one of my customers asks me for something in a respectful manner, I will go out of my way to help them get it. If they try to bully me into it, I am not going to go the extra mile. It's all about how you treat people.
I think thats why this thread took the angry turn it did earlier lol

Bp3dots said:
I love my job. I dislike rude and disrespectful people.
If you're not the kind of person that talks down to the poor operator on the other end of the line and acts like a complete ass, then I can understand you asking them to make an exception for you. I will apologize for jumping the gun and expecting that you would do it douchingly.
Although I still stick by my opinion that if someone threatens to leave the service over this kind of issue, the carrier should be willing to send them on their way to someone who will be more accomidating.
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I would kill them with kindness and facts. Ones that they cannot dispute and tactfully ask them questions in they can ONLY say yes to.
Yelling and screaming gets no one anything. If you're smart enough and think it through and corner them then they don't have much choice.
This is a service I pay for. I respect that. Some rules are a bit overboard and need to be broken and/or not implemented in the first place. 30 days early, 18 days earlier, whatever. It sure as won't cause Dan Hesse to eat off the dollar menu @ Burger King.

i am a sprint employee for a corp store and we can do the early upgrade 18 days before BUT ur current phone has to be broken or juss does not work the way its suppose to and with proof....if i was you i would wait just because price may dropped who knows u could get a better price.

Cool it guys, no need to talk to each other that way.

I can see both sides of the coin here, but if I couldn't wait till october to upgrade and bought a phone outright, then listen to my buddy (who I guarantee will do this) tell me how he called sprint and complained for 2 hours until they gave him the full upgrade price I would feel like a tool. And before some all knowing sprint rep tells me this isn't possible, I have managed to accomplish this a couple times and got my way everytime. I feel for sprint employees who deal with crap all day from rude people, and I've personally never taken to a personal level with anyone, but just like everyone else, I would much rather sit on the phone with some random person for an hour and tell them to give me the upgrade price than give sprint 600 dollars of my money just so they can come out with some other phone a month later and give the one I just bought away free with a new contract. Phone companies I assure you are still making quite a bit of profit, nothing personal to any Sprint employee, but if you don't like people being rude to you, you're in the wrong business. And it's dumb to pay extra money for something when it's not necessary. I will not leave sprint but I'll threaten to all day if it saves me money.

I do this all the time... im a premier account myself, and I just sign up for an additional 2yr when my current 2yr is up, so if my contract were up, and is up, 2011 july... when i get the evo I will have to resign early and my new end date will be july 2013, I shouldnt be due an upgrade untill jan 2011, but im always allowed to do this and have never had an issue.
just be nice!, and ask with a please.
I've been on a 3yr 6month contract before due to this, for that lame duck tp

nutswillkillme said:
Phone companies I assure you are still making quite a bit of profit, nothing personal to any Sprint employee, but if you don't like people being rude to you, you're in the wrong business.
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Its sad that not only is it expected that people will be rude to each other fo no reason, but it is also acceptable. Says something about todays society.
As far as paying a bunch of money out of pocket for the phone, that's how I always get mine. Keeps me contract free, and since I only keep them 6-8 months anyway, I just make sure to take good care of them so they're easily sellable and I recoup some of that expense.
Also, the loss for the phone company comes from the fact that they are discounting the original phone (say a hero now) based on a 2 year contract. But at one year the customer upgrades (Evo) and gets another discount before the expected recovery of the original phone's discount is met. (Obviously only applies if the profit has NOT covered the original discount before the early upgrade.) I think it would be cool if they let you trade in your phone that is still under contract in exchange for the chance to upgrade early.

Sprint Career Thread

Seeing as I know many of you work at Sprint, I thought we could have a Q and A thread for people looking to apply our what not.
On another note, I was wondering what the requirements were as far as age and school goes, also what any service reps or phone salesman can expect to make when first starting out? And finally, what are everyones opinions?
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I use to be a lead cell site technician and loved it, started at $18/h at age 20. I miss that job

I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.

XsMagical said:
I use to be a lead cell site technician and loved it, started at $18/h at age 20. I miss that job
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I really am considering applying for a job, I'm more then qualified and usually know more then the employees that are on the job when I'm there. (sold a nexus and evo in 20 minutes today when I was browsing the store) but I'm not sure what the policy is as far as older high school students. I've been pushing off a job for a while because I really don't want too work in some fast food joint. Blehh.
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dirkyd3rk said:
I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.
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Double post, but ya, I happen to live right next to a sprint store and a verizon store is about 2 miles further. tmo is about a 30 minute drive.
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RileyGrant said:
Double post, but ya, I happen to live right next to a sprint store and a verizon store is about 2 miles further. tmo is about a 30 minute drive.
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Ohh nevermind then. I don't know if they would employ a high school student simply because they probably don't get out early enough. Usually those stores operate from about 9am(or 10)-9pm on weekdays and 12-6pm on Sunday. I used to get out of class Monday though Friday at about 1pm and they had me work 2 to 9 or 10pm. Wireless isn't very flexible with high school. I hope you get hired with one because you'll love that job I know I miss wireless.

dirkyd3rk said:
Ohh nevermind then. I don't know if they would employ a high school student simply because they probably don't get out early enough. Usually those stores operate from about 9am(or 10)-9pm on weekdays and 12-6pm on Sunday. I used to get out of class Monday though Friday at about 1pm and they had me work 2 to 9 or 10pm. Wireless isn't very flexible with high school. I hope you get hired with one because you'll love that job I know I miss wireless.
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Thanks for the advice, I think the best option would be to just go down and see what can be done, im friends with several of the people who work in that particular store. Im more then capable of getting myself there and a 3 to 10 pm shift would be no problem whatsoever considering im out by 2.

I work for a Sprint Preferred Retailer. Pay is a bit lower, but we also don't do as much as a corporate location.
I actually like being a tech more than a rep. Sure, I piss off more people, but I generally don't have to interact with as many, since I'm not constantly on the floor.

RileyGrant said:
Thanks for the advice, I think the best option would be to just go down and see what can be done, im friends with several of the people who work in that particular store. Im more then capable of getting myself there and a 3 to 10 pm shift would be no problem whatsoever considering im out by 2.
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Do it man, if you're a natural salesman its promised you will have great potential in retail (wireless). Some people have it some don't; I've watched coworkers in the past simply fail because they couldn't leave their "fingerprint" with customers and build a loyal base. Networking goes a long way in wireless also. If you sold two android phones in the sprint store and you don't even work there then you might be the "chosen" one lol.

dirkyd3rk said:
Do it man, if you're a natural salesman its promised you will have great potential in retail (wireless). Some people have it some don't; I've watched coworkers in the past simply fail because they couldn't leave their "fingerprint" with customers and build a loyal base. Networking goes a long way in wireless also. If you sold two android phones in the sprint store and you don't even work there then you might be the "chosen" one lol.
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Hahaha gracias man. I tend to interact well with informing individuals well in those stores because nothing frustrates me more then seeing someone buy a POS based on an uninformed decision and then a month later be upset with their pick and be talking bad about a service/manufacturer or even Android as whole. Besides my love is Android and its devices and the good thing about sprint is I see it as being the carrier that will continue to stock itself with bleeding edge, top of the line devices. They really are Android pioneers and the fact that they have such good relations with both HTC and Google is a major plus when considering their future.

would a 17 year old high school going to be a senior qualify I was thinking working at radioshack or maybe best buy but sprint wouldn't be bad
evo on cm7

dirkyd3rk said:
I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.
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I've seriously considered working for Sprint or T-Mo as well, but wouldn't it be a fair assumption to think that if (or when) the AT&T acquisition happens, most of the T-Mo employees would be in for some negative changes?
Suffice it to say, AT&T runs their business in a seemingly very different...and not in a good way to neither its customers or employers.
I feel like T-Mo might already be gearing towards shady practices what with them releasing certain phones recently and then raising their prices, and also the new whole 2GB of 3G a month data plan is ludicrous in my opinion.
Would employees also be subject to the same sort of plan as customers, or do they make exceptions?

i think i should chime in here since i worked for T-mobile for 5 years and i am currently working for a sprint certified dealer.
i LOVED T-Mobile when i started there. as someone poster previously it was ideal for a college student. i was clearing $38,000/yr with great benefits, flexible hours, a cheap phone bill for myself and both parents, plus i won tons of free phones. keep in mind that a lot of my pay was commission based and some reps who worked more than i did made a bit less. that sort of thing will always vary i guess. the revenue i brought in every year increased exponentially but my take home pay got less and less. i quit about 4 months ago after realizing that i made $23,00 in the previous 12 months. All while bringing in more and more money for the company! the commission structure seems to change every few months and access to commission information got more and more scarce.
Two days later AT&T announced their purchase of T-Mobile.
Im sure people at different stores and different areas could offer you a totally different story than what i just told you. pay scales range throughout the country based on average cost of living. I would always see a lot of newer employees who totally loved the job. So maybe you would too. I guess my point is T-Mobile was an amazing place to work. Now most of the longer tenured employees in my market have split or are trying to split.
The Sprint position is strictly business sales so its a much different position with a much broader pay scale. It's also a preferred dealer so my wages/responsibilities are dictated by the family that owns the dealership and not some corporate big wig sitting in an office that i will never meet.
just my two cents. youre on the right track though. see if you can talk to any sprint/tmobile employees in your area. im sure they would give you an honest response about their feelings on the job. good luck!

Thanks for the insight. The one thing I don't like is that whenever I've asked about a job for Sprint, for instance, they always just tell me to apply at the website, where you're subjected to a 30+ minute survey, and then you have to submit a resume and whatnot.
While I understand having to do that, it just seems so formal, you know, I wish I could get more personal experience talking to a supervisor/manager or whatnot, so I could be remembered, and then submit a resume, because otherwise, I feel like I'm a name in a big bucket with little chance of being picked.
I've had over 7 years of steady retail experience, I frequently browse and post on the xda and the androidforums.com, and read tech blogs like engadget, arstechnica and others. I know a lot about phones, though specially Android.
It's hard to get something like that across by simply taking a survey and submitting a resume.

Sprint now requires credit card payment for new phones?

Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.

dead78 said:
Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.
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yup found out a couple of months ...........i believe there should b a couple of threads on it

lballer69 said:
yup found out a couple of months ...........i believe there should b a couple of threads on it
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they're saying it changed it on October 5. yet another way we're taking it in the pants as a result of Sprint getting the iPhone and another reason to never bother ordering a phone from Sprint.

yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol

Amd4life said:
yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol
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yep, you're 100% right.
man, I was on the fence before about upgrading my Epic...there's no way in hell I'll do it now. when you look at everything that's gone lately, Sprint's shown they're willing to screw over their entire customer base for the sake of luring in new customers with this gimmick Apple crap. now they've got their big sales figures and they can all pat each other on the backs for a job well done.
do the other carriers require up front payment for their devices?

Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
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lookout4theyeti said:
Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
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frankly, the "we need to do this to keep unlimited data" excuse has lost its appeal. all I'm seeing is a fledgling company pulling back on service in order to accommodate the iPhone and keep itself in business. as it stands now, I live in an area where my data service is horrendous. calls to Sprint are essentially pointless since I'm given an endless string of excuses as to why I can't download faster than .2 Mbps on 3G and why I can't stay connected to 4G for more than a couple of minutes. I've been with Sprint for over 10 years and I've seen all aspects of quality within the company deteriorate considerably in that time. The simple fact is that they're network couldn't accommodate the demand of all the Android devices on it; I can't even imagine what the surge of new iPhones is going to do to service.
meanwhile, we're told that every courtesy we received is being taken away in order to assure a high level of service. that would be fine except there is no longer a high level of service to maintain. I've actually had Sprint tell me that their changes aren't so bad because they're simply doing what all the other carriers do; therein lies the crux of why having 3.5 carriers dominate a nation of roughly 400 million people isn't good for anyone. a struggling company in that setting has no incentive to do anything but keep its doors open. they've lost the will to differentiate because they no longer have to; their sole concern is to avoid being subsumed by one of their competitors. most investors (myself included) doubt Sprint's ability to sustain itself beyond the next couple of years because they're a poorly managed company who've become notorious for making extremely poor decisions - this recent backpedaling from WiMax is one of the worst.
so yeah, great we get unlimited data. we'll see how well that unlimited data that Sprint's stripped away all incentives for holds up when an already super-saturated capacity is unable to withstand the demand from this gadget they've bet the farm on.

I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.

It is probably better this way. When you charge to credit card, they don't add the weird few dollars here and there taxes in the taxes and surcharges sections (this is in addition to the tax they charged on the phone purchase itself) I probably got another $5-$6 in random taxes I had to complain about to get back.

I agree that data speeds on Sprints unlimited plan sucks. I will contest to that. Sprint's network simply is being overwhelmed from all the traffic they get from all the smartphones out there. So Sprint came up with a plan. The plan is going to cost $10b over time I think it was. To come up with the money Sprint has to cut cost and create more revenue. To cut cost Sprint got rid of certain luxuries we were receiving as consumers. To create more revenue Sprint fought to get the Iphone on board (Sprint announce this was their biggest sales day ever). Simple economics. Remember Sprint is a far 3rd behind the top two cash cows we know as AT&T and Verizon. Sprint is not financially stable right now but, making these necessary moves will help us as consumer in the long run. I know you pay now, and, you want it now, but, all we can really do is wait till Sprint finish's with their $10B project in your area.

Seriously? You all look at this as "exploiting the customer"? What they got rid of was effectively an interest free credit card that people were abusing. No, doesn't make any business sense at all, certainly not.
True exploitation would be them deciding to charge interest on your balance.
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buggerritt said:
I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.
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Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!

I'm right there with you man! I sold a Dell Venue Pro so I could get my Epic Touch and I still have an Atrix on At&t and am looking at over $500 if I leave At&t. All that so I could get a 1/2 inch bigger screen and a slightly faster phone. Oh well at least I got a good one, no Los or any other issues thus far.
Sent from my SPH-D710 using xda premium

I just paid my Sprint bill the other day. With activation, the phone, and my normal bill, it was $578.06. No more bta? Who cares. If you don't have the money, you probably shouldn't buy the phone anyway.
Sent from my SPH-D710 using XDA App

Verizon still allows billing to your account. This last carrier nonsense isn't true

heygrl said:
Verizon still allows billing to your account. This last carrier nonsense isn't true
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that's what I thought. quite frankly, this argument that deadbeats have ruined the bta is a bunch of b.s. because that would be a punitive major and not something supposedly introduced to insure a high level of future service. the reason why bta is a solid option is that it means not having to rely on Sprint to refund your money in the event you decide to return a recently purchased phone. what this new move does is allow Sprint access to the customer's money immediately, which is actually a better move from an accounting standpoint since funds collected can be immediately invested. however, my biggest beef with this change of policy is that like all the other changes we've endured in recent weeks, they're all being done to accommodate the iPhone. like many others, I'm not remotely convinced of Sprint's able to even stay in business long enough to see all these supposed service improvements take place, so right now (and for the immediate future) all that's happening is Sprint is pulling back on customer services to pander to the iPhone.

Like another poster said this is to accommodate fraud. I work for another big name phone company and this is a way to keep people from calling in and ordering multiple phones on an account and having them shipped and once you see that these phones were ordered and you did not order them you call sprint and they have to foot that bill. If there is a credit card used it is tied to the person who used it and fraud is dealt with easier through the CC companies because they have more info. The FCC are coming up with all these rules to help us as consumers. It kinda makes it harder but safer. Anyone who knows your information can order on your account and that is scary. We see people on this forum who call in and tell lies all the time. Fruad is no joke. If it makes it safer why not?
Sent from my hand crippling Epic 4g Touch

Thanks for sharing this. I think you hit the nail on the head and I wish more people were willing to look at their own situation objectively and take some personal responsibility.
Sprint is a business, making business decisions. If they need to make changes to stay viable, then they should make them. If I decide at some point I don't like them, I can go somewhere else. It's the beauty of free enterprise and consumer choice.
oscarthegrouch said:
Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!
Click to expand...
Click to collapse

Who orders from Sprint anyway? There's always some place cheaper to get the phone of you're eligible for an upgrade. Ordering from places like Amazon or Wirefly at the very least saves you tax.
Sent from my SPH-D710 using Tapatalk

My local Best Buy is great about returns and will price match any other vendor that has a unit in stock. I've never ordered from Sprint.
Sent from my SPH-D710 using xda premium

[Q] Getting Rid of Account

I've had my Inc2 for 10 months, and have 2 other phones on the account.
Can anyone tell me how you go about selling off your VZW contract.

Wait 14 more months, or pay a 350$ canceling fee.... I think
Sent from my Incredible 2 using XDA

plupien79 said:
I've had my Inc2 for 10 months, and have 2 other phones on the account.
Can anyone tell me how you go about selling off your VZW contract.
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how long do you have left on each phone contract wise? are the other 2 smartphones? what was the etf on each phone?
unless you have a documented history of issues with verizon over multiple phones/lines on ur account in regards to service, they wont let you out w/ etf or until you are off contract
id do the math on ur etf and decide what to do then

We've got 2 smartphones and one dummy phone. At $210 a month it's a bit steep.
The current ETF is $625 to end the contract.
Replacement phone plan is only $90 a month.
So $120 a month would pay off that ETF pretty quickly.
I've heard about some sites that would let users trade off thier plans and phones a while ago, I just can't remember anything else.

plupien79 said:
We've got 2 smartphones and one dummy phone. At $210 a month it's a bit steep.
The current ETF is $625 to end the contract.
Replacement phone plan is only $90 a month.
So $120 a month would pay off that ETF pretty quickly.
I've heard about some sites that would let users trade off thier plans and phones a while ago, I just can't remember anything else.
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in the past sprint and tmobile have had promotions where they would give you a certain $ credit for leaving another major carrier and porting your number, but i havent heard of any recently (last 6 months anyway)

Good to hear. But I'm not in Sprint territory, and T-mobile coverage where I live is a joke.

plupien79 said:
Good to hear. But I'm not in Sprint territory, and T-mobile coverage where I live is a joke.
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switching to att then? or regional carrier

Indeed, going with a regional carrier with prepaid service. More minutes, same texting, same data.
Found Cellswapper.com That's the gist of what I was looking for.
Also Praying for Verizon to change something that gets me a get out of jail free card.

plupien79 said:
I've had my Inc2 for 10 months, and have 2 other phones on the account.
Can anyone tell me how you go about selling off your VZW contract.
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Click to collapse
We certainly don't want you leave us. Is there anything we can do to change your mind about canceling the service?
You do have the option of having someone take over the line by completing an Assumption of Liability (AOL) You would have to agree to release the line to them and after a credit check, they can take over the line and put it in their name.
TH
VZWSupport

VZWSupport said:
We certainly don't want you leave us. Is there anything we can do to change your mind about canceling the service?
You do have the option of having someone take over the line by completing an Assumption of Liability (AOL) You would have to agree to release the line to them and after a credit check, they can take over the line and put it in their name.
TH
VZWSupport
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I
I read since verizon changed pricing there is a way to get out of contract for free. Only haveso many days from the 1st of july. I can find the link.
I
And sorry verizon does not care to loose buisness. I have been with verizon for 10 years 3 phones. I called to see if i could upgrade 3 months early to 4g to keep unlimited and they said no. I let them know i will pull my family off and they do not care! I will find the link to get out if contract for free. Let your supervisor anothef family will be leaving after 10 years. You guys are doing a great job lol sprint here comes everyone from verizon. Verizon is a joke they only rely on their service.
http://www.droidmatters.com/news/wa...-break-free-without-an-early-termination-fee/
This is a older one i seen a recent one i will find it
Verizon cares about breaking root more than taking care of long time customers!
---------- Post added at 12:46 AM ---------- Previous post was at 12:07 AM ----------
Why is verizon even on xda
A: to figure oit how to break root and screw us more
B: Damage control since they know they are loosing customers.
Why doesnt verizon worry about putting out uodates to fix issues instead of trying to break root all the time.

Though I have been happy with Verizon for the past 8 years or so, I too may look elsewhere when my contract is up.
Getting too expensive. Baby takes up all my monies. :beer:
Sent from my ADR6350 using xda app-developers app

I've only been satisfied with Verizon coverage. However, I've been sick of their constant price changes and lack of software updates (significant ones anyways). Gonna go to Sprint after my contract ends and awaiting the end of the Verizon contract.
Sent from my Galaxified ICS phone! Don't be hating bro!

Where is the verizon rep? Keep reading and get the hint this is not going to help your buisness. But i am sure the other carriers are loving you for sending all your customers away. Verizon has good coverage but everything else is a joke!

I too am looking to give up my 13 year relationship with vzw! The service is good in my area. But the magnitude of corporate greed, slow release of OTAs, and all the other bs is enough to turn my gaze elsewhere! Not that they care!
Sent from my vivow using Tapatalk 2

For me it's really just about the money, the phone bill is getting out of hand, and I can switch to prepaid phones, with data for a lot less money each month.
and yes, babies do take up a lot of money.

I also want out of my VZW contract. If it were just me I wouldn't care about the price changes... The price difference isn't anything too extreme for me. However, I have my father and my grandmother on my plan -- both of them have basic phones and I only charge them $30 each month TOTAL. Their payment would basically double.
Plus I don't want to lose my unlimited data (even though I don't think I have EVER used over 2GB).
My husband is on AT&T (he desperately wanted the iPhone and didn't want to wait for VZW to get it) so I will probably end up switching unless Verizon changes their new pricing before next September.
The new Share Everything is DUMB. Plain and simple.

jessicahll said:
I also want out of my VZW contract. If it were just me I wouldn't care about the price changes... The price difference isn't anything too extreme for me. However, I have my father and my grandmother on my plan -- both of them have basic phones and I only charge them $30 each month TOTAL. Their payment would basically double.
Plus I don't want to lose my unlimited data (even though I don't think I have EVER used over 2GB).
My husband is on AT&T (he desperately wanted the iPhone and didn't want to wait for VZW to get it) so I will probably end up switching unless Verizon changes their new pricing before next September.
The new Share Everything is DUMB. Plain and simple.
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Are you saying you may switch to at&t to join your husband? If so keep in mind that they don't have unlimited data either.
Sent from my ICS Dinc2

Are you saying you may switch to at&t to join your husband? If so keep in mind that they don't have unlimited data either.
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No, I know that. It would just be cheaper for us to be on the same plan by about $20. Since DH is ADAMANT about being able to use talk & data at the same time, I'll end up on his plan. Not my first choice, trust me. My very first cell phone in HS was a prepaid VZW plan. I've been with them now for 10 years with GREAT customer service. I'll be sad to leave.

anyone every have success having Tmobile pay/credit for ETF carrier fees to switch?

I'm currently with Sprint and would love to switch to Tmobile. That being said has anyone ever had Tmobile help pay or credit when switching to Tmobile?
i know i've read someone claiming that in the past but i cant' find the story via search. My closest corporate store is about 40min away so not sure its worth trying or not.

knives of ice said:
I'm currently with Sprint and would love to switch to Tmobile. That being said has anyone ever had Tmobile help pay or credit when switching to Tmobile?
i know i've read someone claiming that in the past but i cant' find the story via search. My closest corporate store is about 40min away so not sure its worth trying or not.
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I'd be jealous if you actually manage to do so. I know I've seen some ancient posts on slickdeals where some folks have managed to do this albeit with a lot of negotiating. I was in the same boat as you. I ended up paying the ETF. I was already paying sprint for providing me with essentially nothing, it didn't make sense to wait out another year. I made the switch and couldn't be happier.

I had some success with this - but I didn't do all that much for it so it may be one of those right time/right place/right person asked scenarios. I was checking out a T-Mobile store and was chatting up the employee, and mentioned that I'd love to switch but it'll be a long time before I could afford it due to ETFs. I asked if they ever do anything about things like that, and was then put into contact with a T-Mobile rep that handles business accounts among other things (more of a corporate guy I would expect). He had me figure out what my ETFs were, and then said he'd put a same-value credit on my account if I switched. He mailed me a tester phone to try out even, which was nice. I ended up keeping that tester phone for my wife, and per his instructions went into the T-Mobile store I went to originally and got set up. I called him afterwards and he put the credit on my account. I couldn't believe it to be honest (it was a few hundred bucks - came from Verizon), but I was rather happy with the outcome. I still had to pay the ETFs out-of-pocket of course, but in exchange I didn't have a phone bill for a few months

Albaholic said:
I'd be jealous if you actually manage to do so. I know I've seen some ancient posts on slickdeals where some folks have managed to do this albeit with a lot of negotiating. I was in the same boat as you. I ended up paying the ETF. I was already paying sprint for providing me with essentially nothing, it didn't make sense to wait out another year. I made the switch and couldn't be happier.
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Best thing you can do....
#1. Call T-Mobile and tell them you wanna switch carriers but don't sound set on them, mention verizon and att.
#2. If you have no problem paying $70+ a month, sell your current phone and head to costco or wirefly for a new line and a discounted device.
#3. If you want a cheaper monthly and can pay for a device upfront, ask t-mobile for a migration incentive, ask for a supervisor and if they don't satisfy ask for their supervisor.

T mobile has ran promotions for this in the past.
Not gonna happen though. Now that t mobile is all no contact they are not going to pay to get you out of your contact when there is no guarantee you will even stay with them because your not in a contract
Sent from my SM-N900T using xda app-developers app

clninja said:
T mobile has ran promotions for this in the past.
Not gonna happen though. Now that t mobile is all no contact they are not going to pay to get you out of your contact when there is no guarantee you will even stay with them because your not in a contract
Sent from my SM-N900T using xda app-developers app
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good point. it totally forgot about their switch to no contracts

Just tried to see if they would provide any credit. The answer was no. They simply can't do it. Was looking to transfer 4 lines. Will have to wait when my ETF is over or Sprint terms change.

I got out
What I'm about to offer is good as a last resort, it worked for me, but i'm not a lawyer, and I'm only sharing this for those of you who are desp, and really want out of Sprint.
The only way I could find to get out without paying the ETF is to call sprint and tell them you are moving out of the country for a job relocation or something. They will ask you to prove it with an apartment lease, or utility bill, etc. The utility bill is hard to prove, but you shouldn't have a problem creating a lease agreement with a family member who lives abroad, etc.
In my case, I used an apartment of a friend, and made it all legit, and they let me out without paying ETF.

Sprint sucks.
Just do what I did with sprint, roam until they kick you out without ETF. Some people see this as cheating your way out but believe me after dozens of calls and complains about horrible service at home they didn't do nothing to help me. Just broken promises of service improvements, towers upgrades, etc. Before I hadsSprint I was with Verizon for 10 years and I never remember calling them because I had service issues.

So Sprint doesn't rape you with ETF fees anymore, when they kick you for roaming too much? That is a good thing. I know that they used to make people pay the fees even though they kicked their customer.