Seeing as I know many of you work at Sprint, I thought we could have a Q and A thread for people looking to apply our what not.
On another note, I was wondering what the requirements were as far as age and school goes, also what any service reps or phone salesman can expect to make when first starting out? And finally, what are everyones opinions?
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I use to be a lead cell site technician and loved it, started at $18/h at age 20. I miss that job
I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.
XsMagical said:
I use to be a lead cell site technician and loved it, started at $18/h at age 20. I miss that job
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I really am considering applying for a job, I'm more then qualified and usually know more then the employees that are on the job when I'm there. (sold a nexus and evo in 20 minutes today when I was browsing the store) but I'm not sure what the policy is as far as older high school students. I've been pushing off a job for a while because I really don't want too work in some fast food joint. Blehh.
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dirkyd3rk said:
I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.
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Double post, but ya, I happen to live right next to a sprint store and a verizon store is about 2 miles further. tmo is about a 30 minute drive.
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RileyGrant said:
Double post, but ya, I happen to live right next to a sprint store and a verizon store is about 2 miles further. tmo is about a 30 minute drive.
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Ohh nevermind then. I don't know if they would employ a high school student simply because they probably don't get out early enough. Usually those stores operate from about 9am(or 10)-9pm on weekdays and 12-6pm on Sunday. I used to get out of class Monday though Friday at about 1pm and they had me work 2 to 9 or 10pm. Wireless isn't very flexible with high school. I hope you get hired with one because you'll love that job I know I miss wireless.
dirkyd3rk said:
Ohh nevermind then. I don't know if they would employ a high school student simply because they probably don't get out early enough. Usually those stores operate from about 9am(or 10)-9pm on weekdays and 12-6pm on Sunday. I used to get out of class Monday though Friday at about 1pm and they had me work 2 to 9 or 10pm. Wireless isn't very flexible with high school. I hope you get hired with one because you'll love that job I know I miss wireless.
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Thanks for the advice, I think the best option would be to just go down and see what can be done, im friends with several of the people who work in that particular store. Im more then capable of getting myself there and a 3 to 10 pm shift would be no problem whatsoever considering im out by 2.
I work for a Sprint Preferred Retailer. Pay is a bit lower, but we also don't do as much as a corporate location.
I actually like being a tech more than a rep. Sure, I piss off more people, but I generally don't have to interact with as many, since I'm not constantly on the floor.
RileyGrant said:
Thanks for the advice, I think the best option would be to just go down and see what can be done, im friends with several of the people who work in that particular store. Im more then capable of getting myself there and a 3 to 10 pm shift would be no problem whatsoever considering im out by 2.
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Do it man, if you're a natural salesman its promised you will have great potential in retail (wireless). Some people have it some don't; I've watched coworkers in the past simply fail because they couldn't leave their "fingerprint" with customers and build a loyal base. Networking goes a long way in wireless also. If you sold two android phones in the sprint store and you don't even work there then you might be the "chosen" one lol.
dirkyd3rk said:
Do it man, if you're a natural salesman its promised you will have great potential in retail (wireless). Some people have it some don't; I've watched coworkers in the past simply fail because they couldn't leave their "fingerprint" with customers and build a loyal base. Networking goes a long way in wireless also. If you sold two android phones in the sprint store and you don't even work there then you might be the "chosen" one lol.
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Hahaha gracias man. I tend to interact well with informing individuals well in those stores because nothing frustrates me more then seeing someone buy a POS based on an uninformed decision and then a month later be upset with their pick and be talking bad about a service/manufacturer or even Android as whole. Besides my love is Android and its devices and the good thing about sprint is I see it as being the carrier that will continue to stock itself with bleeding edge, top of the line devices. They really are Android pioneers and the fact that they have such good relations with both HTC and Google is a major plus when considering their future.
would a 17 year old high school going to be a senior qualify I was thinking working at radioshack or maybe best buy but sprint wouldn't be bad
evo on cm7
dirkyd3rk said:
I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.
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I've seriously considered working for Sprint or T-Mo as well, but wouldn't it be a fair assumption to think that if (or when) the AT&T acquisition happens, most of the T-Mo employees would be in for some negative changes?
Suffice it to say, AT&T runs their business in a seemingly very different...and not in a good way to neither its customers or employers.
I feel like T-Mo might already be gearing towards shady practices what with them releasing certain phones recently and then raising their prices, and also the new whole 2GB of 3G a month data plan is ludicrous in my opinion.
Would employees also be subject to the same sort of plan as customers, or do they make exceptions?
i think i should chime in here since i worked for T-mobile for 5 years and i am currently working for a sprint certified dealer.
i LOVED T-Mobile when i started there. as someone poster previously it was ideal for a college student. i was clearing $38,000/yr with great benefits, flexible hours, a cheap phone bill for myself and both parents, plus i won tons of free phones. keep in mind that a lot of my pay was commission based and some reps who worked more than i did made a bit less. that sort of thing will always vary i guess. the revenue i brought in every year increased exponentially but my take home pay got less and less. i quit about 4 months ago after realizing that i made $23,00 in the previous 12 months. All while bringing in more and more money for the company! the commission structure seems to change every few months and access to commission information got more and more scarce.
Two days later AT&T announced their purchase of T-Mobile.
Im sure people at different stores and different areas could offer you a totally different story than what i just told you. pay scales range throughout the country based on average cost of living. I would always see a lot of newer employees who totally loved the job. So maybe you would too. I guess my point is T-Mobile was an amazing place to work. Now most of the longer tenured employees in my market have split or are trying to split.
The Sprint position is strictly business sales so its a much different position with a much broader pay scale. It's also a preferred dealer so my wages/responsibilities are dictated by the family that owns the dealership and not some corporate big wig sitting in an office that i will never meet.
just my two cents. youre on the right track though. see if you can talk to any sprint/tmobile employees in your area. im sure they would give you an honest response about their feelings on the job. good luck!
Thanks for the insight. The one thing I don't like is that whenever I've asked about a job for Sprint, for instance, they always just tell me to apply at the website, where you're subjected to a 30+ minute survey, and then you have to submit a resume and whatnot.
While I understand having to do that, it just seems so formal, you know, I wish I could get more personal experience talking to a supervisor/manager or whatnot, so I could be remembered, and then submit a resume, because otherwise, I feel like I'm a name in a big bucket with little chance of being picked.
I've had over 7 years of steady retail experience, I frequently browse and post on the xda and the androidforums.com, and read tech blogs like engadget, arstechnica and others. I know a lot about phones, though specially Android.
It's hard to get something like that across by simply taking a survey and submitting a resume.
Related
I have 2 HTC Evo's and 2 Samsung Moments.
I want out of Sprint. They tried increasing my bill just 3 months into a 2 year contract. I was a victim of bait and switch.
Sprint says I am good to port out and cancel without ETF.
Please please please help me get my phones working on another provider!
I really don't even care if the internet works as I almost always have access to wireless internet via my phones. However; fully functioning phones would be great too?? I guess it depends on what is "do-able"
I am pretty sure the 4G wont work..... but it doesn't work in my area anyway.
I have been reading for the better part of 2 days....
Some say it can be done, some say you need to pay someone to do it...there is so much conflicting information out there....then I found this place.
Sorry but I just got laid off and paying for help is out of the question. I will however; send MANY positive vibes your way.
You guys seem to really know your stuff.
Thanks in advance for your time.
Sorry for the bother.
TF
Not gunna happen dude sorry.... not unless you have another cdma cell compqny like cricket or metropcs. There are roms in the dev section to do that.
They will not work on verizon that i am aware of or ever heard off and att us cellular and most others are gsm.... evo isnt a dual band phone.
Just go sell them and buy new phones.
And explain what "they increased my bill"is.
I am kind of in the same boat i think.
I signed up for 129 + 10 per evo (wife and i have 1 each)
And every single month my bill just gets higher and higher by a few bucks each month.
I was also told i get a 10% discount because of my employer and i have not seen a dime taken off.
Not only that but i dont even get 3g technically until late at night. After 8am until 8-10pm i only get 50-150kbps.
And frankly i am sick of it. I was lied to about the coverage and the network speeds by the retarded sprint store employees and i cant take it anymore.
The only time i cant really use the data on my phone is on wifi. Otherwise its jearly useless.
v_lestat said:
Not gunna happen dude sorry.... not unless you have another cdma cell compqny like cricket or metropcs. There are roms in the dev section to do that.
They will not work on verizon that i am aware of or ever heard off and att us cellular and most others are gsm.... evo isnt a dual band phone.
Just go sell them and buy new phones.
And explain what "they increased my bill"is.
I am kind of in the same boat i think.
I signed up for 129 + 10 per evo (wife and i have 1 each)
And every single month my bill just gets higher and higher by a few bucks each month.
I was also told i get a 10% discount because of my employer and i have not seen a dime taken off.
Not only that but i dont even get 3g technically until late at night. After 8am until 8-10pm i only get 50-150kbps.
And frankly i am sick of it. I was lied to about the coverage and the network speeds by the retarded sprint store employees and i cant take it anymore.
The only time i cant really use the data on my phone is on wifi. Otherwise its jearly useless.
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Thanks for your response. Really appreciate it.
The thing that REALLY gets me is they were arrogant about it. I spoke with 3 different people from Sprint, with one being corporate, and they all didn't seem to care in the least bit about losing me and my 5-6K over the next couple years??? Bad bad business...Something I will never forget.
It looks like I can have both Metro-Pcs and also Cricket in my area if I want them??
I was reading that in order to get the Sprint phones on Metro, you need to first get a phone(Their Brand) with them, and then add the other phones electronically via their web site??
Didn't read much on Cricket yet.
Also.....I have never flashed a phone before but I can follow directions pretty well...(I'm married)
Which service it better Cricket or Metro? I read that Metro's internet is junk but again that doesn't bother me b/c wireless is pretty readily available.
Thanks
TF
Sorry...here is the low down on them increasing my bill:
I posted this at Hofo too:
I am so disappointed in Sprint. I am cancelling and will never return and also vow to tell everyone that will listen just how underhanded Sprint is.
I was mislead by sales both in store and on the phone with C/S.
In researching phones and service, we kept getting the sales pitch from Store employees and customer service people that "Sprint discounts the ENTIRE bill...not just the first one or two lines." That was a MAJOR selling point in almost every rep we spoke with. Honestly, this is what lead me to pay ETF'S from VZW to come aboard. It also led me to cancel my home phone service, give away my GPS, purchase chargers/skins etc...
I am into Sprint for at least 1K....
Considering we (mostly all) purchased the EVO'S and Samsung 4G's on release dates, we are now 3-4 months into a 2 year contract and Sprint decides to "remind" us that the discounts are no longer valid on lines 3-4.
You can't remind someone about something that was never told to them to begin with. I believe that would be more "informing" than "reminding"??
I have documented this in my series of bills....I was never told....only reminded.
Funny thing is Sprint knew before releasing these 2 phones that they were going to tuck it to their customers.
There is no way that a company of Sprints size could conceive of and implement a policy such as this in a couple months. It had to first be conceived of, second go to legal, third be approved by corporate, employees educated and trained how to handle IRATE customers etc... (Possibly not in this order?). Point being...SPRINT KNEW ABOUT THIS ALL ALONG.
It is not a matter of the 10 or 15 bucks extra a month. I don't want to do business with a company that aggressively sells you on a pricing point, and 3 months into a 2 year contract tries to fleece you for EVEN MORE money. As if the $10.00 premium wasn't enough??
KNOWING full well that people are into them for a lot of money, also knowing it is pretty damned difficult to activate these phones with other providers, and also knowing most people do not look at tiny boxes on page 2 of a bill....They are scum in my book. This was all calculated and down right deceptive....
What good is a contract if one party can make adjustments whenever that want? That is not a contract IMHO...It is a one sided license to steal and SHOULD be illegal. Can I send a letter to my car loan provider and "remind" them that as of next month, I will be paying 10% less? I think not!
Now, I must spend the time researching phones/providers AGAIN....The time and money WASTED on this is absurd....Every time I see a Sprint commercial I cringe...I WAS A BELIEVER...Now I will gop out of my way to stop everyone I know from doing business with these guys.
Let me add that I have no problem with modifying Terms but it needs to be done AFTER the contract is up, not 3 months into a 2 year.
Disgusted....If anyone can tell me how to get 2 EVO's and 2 Samsung Moments going on another provider, I would be forever grateful.
Also...to all of you that say, "Ahhhh it's only 10-15 bucks", You wont be saying that when Sprint implements the pay for data usage plan they are probably working on as I write this.
What they have done would be illegal for 99.9% of the population....Who regulates these guys? Seems like a free for all to me??? They do what they want, make CRAZY money, and pay 5-10% out in legal fees as a result....BAD BAD BAD business.
I'm done...thanks for reading.
you have to talk to Sprint's customer retention department, theyre the ones whose job it is to get stuff done for you. Some people have said they went straight up the chain to the executive in charge of that department and it worked out well for them, just search for his name and number
hey guys, so due to life happening, im currently looking to get a full time job, and was thinking of applying for retail with sprint, I am just wondering what working with sprint is like?
You might want to check out howardforums. They have an employee section under Sprint.
Work for AT&T. What experience do you have? I currently work for AT&T and love it. I work in a call center but I don't take calls I do offline work for corporate accounts. You can make serious money working in a COR (Company Owned Retail) during the holidays. PM me is you have any questions.
Sent while sitting on the toilet.
My good friend works at Radio Shack and pushes customers to Sprint mostly. He brings in about $18-$22/hour. Then again...he only works 4-5 hour shifts. From what I've seen, the cellular retail stores operate all nearly the same. If you can stand an environment that is near cut-throat, go for it.
If your a fan of "Forceful butt play".... Go for it.
- Ex Retail Worker.
If you have the sales ability, go for it. The store I worked for was in a Shentel market and they emphasized those skills heavily. I got canned after a week of sales training because their instructor didn't feel that I was on par.
gqstatus0685 said:
Work for AT&T. What experience do you have? I currently work for AT&T and love it. I work in a call center but I don't take calls I do offline work for corporate accounts. You can make serious money working in a COR (Company Owned Retail) during the holidays. PM me is you have any questions.
Sent while sitting on the toilet.
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I have experience all over the map, I have a around 3 years of customer service experience (I worked for a pizza place as my first job, then a cashier in a pharmacy, and then a desk clerk at a local non profit) I currently work in my universities computer lab, which involves helping people who dont jack about computers. I also have some carpentry skills (built theater sets all 4 years of high school), and 8 weeks of being a camp counselor, I also worked installing projectors for my school over a summer. I currently have no retail experience, but think my customer service experience makes up for it...
I more or less am wondering exactly what cell phone companies look for in retail and or call center employees
You have to be aggressive. I used to work for Radioshack. If someone came in looking for a battery they left with a Family Plan. Don't make too many friends because you will get stabbed and betrayed.
I didn't associate with no one. I'd toy list a sale and I got it it was mines for the taking. When you make friends then you feel obligated to lok out for their customer's on their day off and use their commission codes this ****ing up your sales.
I was the top seller in my store. I was also top seller at Sears. I sold lawn mowers out the ass and garden equipment.
If you get a job soon make sure to get your **** down and learn how to knock them out. Minimize the chatter and fly through those activations.
Sent while sitting on the toilet.
gqstatus0685 said:
You have to be aggressive. I used to work for Radioshack. If someone came in looking for a battery they left with a Family Plan. Don't make too many friends because you will get stabbed and betrayed.
I didn't associate with no one. If they lost a sale and I got it it was mines for the taking. When you make friends then you feel obligated to look out for their customer's on their day off and use their commission codes thus ****ing up your sales.
I was the top seller in my store. I was also top seller at Sears. I sold lawn mowers out the ass and garden equipment, snowblowers, tool, etc.
If you get a job soon make sure to get your **** down and learn how to knock them out. Minimize the chatter and fly through those activations.
Sent while sitting on the toilet.
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Sent while sitting on the toilet.
I had retail experience too but no real "sales" experience. Without that, you may or not make it very far. I'm not trying to discourage you; I'm just stating my own personal experience.Whatever you decide to do, I wish you the best of luck!
Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.
dead78 said:
Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.
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yup found out a couple of months ...........i believe there should b a couple of threads on it
lballer69 said:
yup found out a couple of months ...........i believe there should b a couple of threads on it
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they're saying it changed it on October 5. yet another way we're taking it in the pants as a result of Sprint getting the iPhone and another reason to never bother ordering a phone from Sprint.
yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol
Amd4life said:
yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol
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yep, you're 100% right.
man, I was on the fence before about upgrading my Epic...there's no way in hell I'll do it now. when you look at everything that's gone lately, Sprint's shown they're willing to screw over their entire customer base for the sake of luring in new customers with this gimmick Apple crap. now they've got their big sales figures and they can all pat each other on the backs for a job well done.
do the other carriers require up front payment for their devices?
Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
Sent from my SPH-D710 using Tapatalk
lookout4theyeti said:
Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
Sent from my SPH-D710 using Tapatalk
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frankly, the "we need to do this to keep unlimited data" excuse has lost its appeal. all I'm seeing is a fledgling company pulling back on service in order to accommodate the iPhone and keep itself in business. as it stands now, I live in an area where my data service is horrendous. calls to Sprint are essentially pointless since I'm given an endless string of excuses as to why I can't download faster than .2 Mbps on 3G and why I can't stay connected to 4G for more than a couple of minutes. I've been with Sprint for over 10 years and I've seen all aspects of quality within the company deteriorate considerably in that time. The simple fact is that they're network couldn't accommodate the demand of all the Android devices on it; I can't even imagine what the surge of new iPhones is going to do to service.
meanwhile, we're told that every courtesy we received is being taken away in order to assure a high level of service. that would be fine except there is no longer a high level of service to maintain. I've actually had Sprint tell me that their changes aren't so bad because they're simply doing what all the other carriers do; therein lies the crux of why having 3.5 carriers dominate a nation of roughly 400 million people isn't good for anyone. a struggling company in that setting has no incentive to do anything but keep its doors open. they've lost the will to differentiate because they no longer have to; their sole concern is to avoid being subsumed by one of their competitors. most investors (myself included) doubt Sprint's ability to sustain itself beyond the next couple of years because they're a poorly managed company who've become notorious for making extremely poor decisions - this recent backpedaling from WiMax is one of the worst.
so yeah, great we get unlimited data. we'll see how well that unlimited data that Sprint's stripped away all incentives for holds up when an already super-saturated capacity is unable to withstand the demand from this gadget they've bet the farm on.
I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.
It is probably better this way. When you charge to credit card, they don't add the weird few dollars here and there taxes in the taxes and surcharges sections (this is in addition to the tax they charged on the phone purchase itself) I probably got another $5-$6 in random taxes I had to complain about to get back.
I agree that data speeds on Sprints unlimited plan sucks. I will contest to that. Sprint's network simply is being overwhelmed from all the traffic they get from all the smartphones out there. So Sprint came up with a plan. The plan is going to cost $10b over time I think it was. To come up with the money Sprint has to cut cost and create more revenue. To cut cost Sprint got rid of certain luxuries we were receiving as consumers. To create more revenue Sprint fought to get the Iphone on board (Sprint announce this was their biggest sales day ever). Simple economics. Remember Sprint is a far 3rd behind the top two cash cows we know as AT&T and Verizon. Sprint is not financially stable right now but, making these necessary moves will help us as consumer in the long run. I know you pay now, and, you want it now, but, all we can really do is wait till Sprint finish's with their $10B project in your area.
Seriously? You all look at this as "exploiting the customer"? What they got rid of was effectively an interest free credit card that people were abusing. No, doesn't make any business sense at all, certainly not.
True exploitation would be them deciding to charge interest on your balance.
Sent from my SPH-D710 using xda premium
buggerritt said:
I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.
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Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!
I'm right there with you man! I sold a Dell Venue Pro so I could get my Epic Touch and I still have an Atrix on At&t and am looking at over $500 if I leave At&t. All that so I could get a 1/2 inch bigger screen and a slightly faster phone. Oh well at least I got a good one, no Los or any other issues thus far.
Sent from my SPH-D710 using xda premium
I just paid my Sprint bill the other day. With activation, the phone, and my normal bill, it was $578.06. No more bta? Who cares. If you don't have the money, you probably shouldn't buy the phone anyway.
Sent from my SPH-D710 using XDA App
Verizon still allows billing to your account. This last carrier nonsense isn't true
heygrl said:
Verizon still allows billing to your account. This last carrier nonsense isn't true
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that's what I thought. quite frankly, this argument that deadbeats have ruined the bta is a bunch of b.s. because that would be a punitive major and not something supposedly introduced to insure a high level of future service. the reason why bta is a solid option is that it means not having to rely on Sprint to refund your money in the event you decide to return a recently purchased phone. what this new move does is allow Sprint access to the customer's money immediately, which is actually a better move from an accounting standpoint since funds collected can be immediately invested. however, my biggest beef with this change of policy is that like all the other changes we've endured in recent weeks, they're all being done to accommodate the iPhone. like many others, I'm not remotely convinced of Sprint's able to even stay in business long enough to see all these supposed service improvements take place, so right now (and for the immediate future) all that's happening is Sprint is pulling back on customer services to pander to the iPhone.
Like another poster said this is to accommodate fraud. I work for another big name phone company and this is a way to keep people from calling in and ordering multiple phones on an account and having them shipped and once you see that these phones were ordered and you did not order them you call sprint and they have to foot that bill. If there is a credit card used it is tied to the person who used it and fraud is dealt with easier through the CC companies because they have more info. The FCC are coming up with all these rules to help us as consumers. It kinda makes it harder but safer. Anyone who knows your information can order on your account and that is scary. We see people on this forum who call in and tell lies all the time. Fruad is no joke. If it makes it safer why not?
Sent from my hand crippling Epic 4g Touch
Thanks for sharing this. I think you hit the nail on the head and I wish more people were willing to look at their own situation objectively and take some personal responsibility.
Sprint is a business, making business decisions. If they need to make changes to stay viable, then they should make them. If I decide at some point I don't like them, I can go somewhere else. It's the beauty of free enterprise and consumer choice.
oscarthegrouch said:
Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!
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Who orders from Sprint anyway? There's always some place cheaper to get the phone of you're eligible for an upgrade. Ordering from places like Amazon or Wirefly at the very least saves you tax.
Sent from my SPH-D710 using Tapatalk
My local Best Buy is great about returns and will price match any other vendor that has a unit in stock. I've never ordered from Sprint.
Sent from my SPH-D710 using xda premium
I've been the lead mobile consultant at this dumpy Staples of mine for a little while now. Yesterday we found out as they are failing horribly in the mobile phone business, that the position would be eliminated in a few weeks. I have some contacts at most of the big guys as we sell ATT, T-Mobile and VZW here. But the first person to respond to an application of mine was Sprint.....
I always thought a pay check is a pay check, but as soon as I heard this I had flashes of customers *****ing about their lack of LTE, their incredibly slow data speeds, poor signals etc etc
I can honestly say I've never called or stopped into a Sprint store to compliment them.
As everyone here knows Sprint fairly well, what do you guys think?
My input for what it's worth (never had any experience of sprint).......
If you like the products and you know you'll have a good rapport with your customers, I'd say go for it.....
But I've been here on XDA for long enough to know that sprint isn't exactly overflowing with happy customers....Lol
Having been in a similar situation (where neither I nor the customers were happy with the product or service) I speak from experience when I say that job satisfaction (for me) was scarce.....in the end, I started hating the company I was working for.....hating the fact that I had to get up every morning to go to that 'hell hole'.........
That is a situation that I'd NOT wish on anyone......if your gut instinct is telling you NO, it'd be best to listen......
Back to 10.1 for now.....
toastedjelly said:
I've been the lead mobile consultant at this dumpy Staples of mine for a little while now. Yesterday we found out as they are failing horribly in the mobile phone business, that the position would be eliminated in a few weeks. I have some contacts at most of the big guys as we sell ATT, T-Mobile and VZW here. But the first person to respond to an application of mine was Sprint.....
I always thought a pay check is a pay check, but as soon as I heard this I had flashes of customers *****ing about their lack of LTE, their incredibly slow data speeds, poor signals etc etc
I can honestly say I've never called or stopped into a Sprint store to compliment them.
As everyone here knows Sprint fairly well, what do you guys think?
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Well, as you say, a paycheck is a paycheck. My opinion is take the job, if you get a better offer later, take that. Especially if you have a family to support (don't know if you do) it's better to be in a job you don't love while looking for better opportunities than to not have money to pay the bills. I don't feel that employers are particularly loyal anymore, so I am not particularly loyal to them. I certainly don't steal or do anything of the sort, but if there is a better opportunity out there, I look into it. Always. My boss knows that I interview with other companies so I keep it transparent, but you have to do what's best for you and yours in this job market.
In regards to your particular situation, I personally have never complained to Sprint, but my understanding is that all cell phone companies have notoriously bad customer satisfaction ratings, so you will get angry customers regardless. It's just part of the customer service industry today. If it's not the poor data speeds and lack of coverage from Sprint, it will be really high bills from Verizon and AT&T, or the fact that T-Mobile throttles data speeds, etc... You get the idea.
Good luck in your job search and please let us know where you land.
Xiutehcuhtli said:
Well, as you say, a paycheck is a paycheck. My opinion is take the job, if you get a better offer later, take that. Especially if you have a family to support (don't know if you do) it's better to be in a job you don't love while looking for better opportunities than to not have money to pay the bills. I don't feel that employers are particularly loyal anymore, so I am not particularly loyal to them. I certainly don't steal or do anything of the sort, but if there is a better opportunity out there, I look into it. Always. My boss knows that I interview with other companies so I keep it transparent, but you have to do what's best for you and yours in this job market.
In regards to your particular situation, I personally have never complained to Sprint, but my understanding is that all cell phone companies have notoriously bad customer satisfaction ratings, so you will get angry customers regardless. It's just part of the customer service industry today. If it's not the poor data speeds and lack of coverage from Sprint, it will be really high bills from Verizon and AT&T, or the fact that T-Mobile throttles data speeds, etc... You get the idea.
Good luck in your job search and please let us know where you land.
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Thanks guys. While I do not currently have a family to support, I am engaged and that was the next inevitable step we have been leaning towards. I have a few weeks of wiggle room here as my last day at the current position isn't until Sept. 22nd. That being said I have no intention (if at all possible) of going on unemployment. So if Sprint is the only call back I get, I suppose I can't pass it up.
Until now, I hadn't realized the benefit of selling 3 of the 4 carriers at once. If someone came in griping about 1 I could easily sell them on another.
I'll post up where I end up eventually.
[side note] I actually took away more information regarding Staples mobile business moves frmo a Geek.com article published yesterday just prior to getting called into my bosses office. Oh the internet. What can't you do....
I love Sprint, I get 4G LTE everywhere I go.
I live in Orlando,FL and I never had a problem, Not one dropped call since I signed a 2 year contract a couple months ago.
RG3 said:
I love Sprint, I get 4G LTE everywhere I go.
I live in Orlando,FL and I never had a problem, Not one dropped call since I signed a 2 year contract a couple months ago.
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Consider yourself lucky. Central NJ I get a low end 3G. (600 Kbs right now) During off-peak hours I pull down 1.4 mbs if I am lucky.
The Sprint interview went well and I was offered a position but I got a call back from AT&T shortly after, interviewed with them and accepted a job there. The pay, and benefits were much better with ATT and in the end, that's all that mattered.
I start October 1st and should have my company phone not long after that. LG G2 anyone?
Congrats!
Sent from my LG-LS970 using xda app-developers app
toastedjelly said:
The Sprint interview went well and I was offered a position but I got a call back from AT&T shortly after, interviewed with them and accepted a job there. The pay, and benefits were much better with ATT and in the end, that's all that mattered.
I start October 1st and should have my company phone not long after that. LG G2 anyone?
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Congratulations!
So are you saying that you are going to be buying the G2??? That's awesome, I am very jealous.
Xiutehcuhtli said:
Congratulations!
So are you saying that you are going to be buying the G2??? That's awesome, I am very jealous.
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Thanks guys. I briefly considered the Moto X, but the G2 looks too sweet. I still have roughly a year left on my Sprint contract though so at that point I would have both the LG OG and LG G2. I feel like even if not on purpose, that would be a little of a douche move. "excuse me, can you hold my original Optimus G, I to have to answer my Optimus G2."
I bet a lot of people are going to change carriers since it is so competitive right now. Anyone know if att has any retention deals going on?
Call.
Now that guy is a big help on xda! Glad he took the time to post
Been with att for many years never had any luck with att retention. Feels like they have no intention of keeping current customers.
stu5797 said:
Now that guy is a big help on xda! Glad he took the time to post
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It's common sense dude. You want something, you call. There are no such things as "deals". It depends on how long you've been with the company, how much money you spend a month on your bill, etc.
It's really not that difficult to comprehend. Now if you dial them and express your concerns with AT&T then and only then will they talk options with you.
/cliff Call.
Android300ZX said:
It's common sense dude. You want something, you call. There are no such things as "deals". It depends on how long you've been with the company, how much money you spend a month on your bill, etc.
It's really not that difficult to comprehend. Now if you dial them and express your concerns with AT&T then and only then will they talk options with you.
/cliff Call.
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You obviously have no idea what you are talking about! They had a deal that gave 20gbs for the price of 10. Please kindly leave this thread as your knowledge is very lacking in this subject.
I called and already have the 20GB for 10GB pricing. I am trying to get the Note 4 for less than $826 out of contract but no deal. There's no other retention deal going on really.
Forgot to add that I work for AT&T. I will repeat a third time, call.
Android300ZX said:
Forgot to add that I work for AT&T. I will repeat a third time, call.
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That doesn't surprise me. Lol an at&t employee who knows absolutely nothing.
And thanks Bleu! I called last week to try and get that 20gb for the $100 price but they said they are not offering that deal anymore. you are lucky
Here is AT&T's retention offer they didn't give me: grandfathered unlimited data plan. More than enough to keep me on their teat.
I've been with at&t for 8 years with 4-5 lines and I've gotten 9 early upgrades by up to 6 months, a free lg g2 (200), 2 free HTC Titans (200 per), never paid a single activation fee (bs charge anyways), and I've probably gotten in the neighborhood of $800 in credits just because I've called to inquire about things from time to time. As Android300zx (I hope twin turbo so sweet) just call and ask, in my experience they throw stuff at me just be really nice, respectful, and joke with them.
Clienterror said:
I've been with at&t for 8 years with 4-5 lines and I've gotten 9 early upgrades by up to 6 months, a free lg g2 (200), 2 free HTC Titans (200 per), never paid a single activation fee (bs charge anyways), and I've probably gotten in the neighborhood of $800 in credits just because I've called to inquire about things from time to time. As Android300zx (I hope twin turbo so sweet) just call and ask, in my experience they throw stuff at me just be really nice, respectful, and joke with them.
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Thanks for reiterating what I said like 3 times already. It's apparent the OP is the type that likes to be spoonfed.
No, not a TT. LS coming soon as VG platform is a money pit and a PITA to work on. More bang for your buck on LS and more aftermarket support.
Wow! Now I can really tell you work for att! No special deals huh? Lol
You obviously have trouble with reading comprehension. I already have a 5 year old that I devote my time to. Re-read what he wrote and have several seats.
Ouch lol burn!
The only deals att offers are porting deals, as for getting the note 4 for free, good luck, it's a 900$ phone att doesn't make, they won't give it away, try calling Samsung for a discount
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
I wouldn't consider a data promo a retention deal. Like mentioned above calling customer retention and explaining your concerns will yield much different results compared to a promo that is available to anyone... Example. I got married last year and to save money we seriously considered switching due to the competitive no contract plans going on else where and the fact I couldn't stand being throttled each month. I called and explained my situation and got roughly $80 in discounts applied to my account for 6-12 months. Discounts duration varied. So in all seriousness calling IS your best bet for some savings..
I think calling is the best way as well, but since this is the Note 4 forum, I have not been able to get any discount on the phone at all from AT&T. I called and chatted multiple times; both the sales and retention departments.