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Seeing as I know many of you work at Sprint, I thought we could have a Q and A thread for people looking to apply our what not.
On another note, I was wondering what the requirements were as far as age and school goes, also what any service reps or phone salesman can expect to make when first starting out? And finally, what are everyones opinions?
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I use to be a lead cell site technician and loved it, started at $18/h at age 20. I miss that job
I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.
XsMagical said:
I use to be a lead cell site technician and loved it, started at $18/h at age 20. I miss that job
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I really am considering applying for a job, I'm more then qualified and usually know more then the employees that are on the job when I'm there. (sold a nexus and evo in 20 minutes today when I was browsing the store) but I'm not sure what the policy is as far as older high school students. I've been pushing off a job for a while because I really don't want too work in some fast food joint. Blehh.
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dirkyd3rk said:
I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.
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Double post, but ya, I happen to live right next to a sprint store and a verizon store is about 2 miles further. tmo is about a 30 minute drive.
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RileyGrant said:
Double post, but ya, I happen to live right next to a sprint store and a verizon store is about 2 miles further. tmo is about a 30 minute drive.
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Ohh nevermind then. I don't know if they would employ a high school student simply because they probably don't get out early enough. Usually those stores operate from about 9am(or 10)-9pm on weekdays and 12-6pm on Sunday. I used to get out of class Monday though Friday at about 1pm and they had me work 2 to 9 or 10pm. Wireless isn't very flexible with high school. I hope you get hired with one because you'll love that job I know I miss wireless.
dirkyd3rk said:
Ohh nevermind then. I don't know if they would employ a high school student simply because they probably don't get out early enough. Usually those stores operate from about 9am(or 10)-9pm on weekdays and 12-6pm on Sunday. I used to get out of class Monday though Friday at about 1pm and they had me work 2 to 9 or 10pm. Wireless isn't very flexible with high school. I hope you get hired with one because you'll love that job I know I miss wireless.
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Thanks for the advice, I think the best option would be to just go down and see what can be done, im friends with several of the people who work in that particular store. Im more then capable of getting myself there and a 3 to 10 pm shift would be no problem whatsoever considering im out by 2.
I work for a Sprint Preferred Retailer. Pay is a bit lower, but we also don't do as much as a corporate location.
I actually like being a tech more than a rep. Sure, I piss off more people, but I generally don't have to interact with as many, since I'm not constantly on the floor.
RileyGrant said:
Thanks for the advice, I think the best option would be to just go down and see what can be done, im friends with several of the people who work in that particular store. Im more then capable of getting myself there and a 3 to 10 pm shift would be no problem whatsoever considering im out by 2.
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Do it man, if you're a natural salesman its promised you will have great potential in retail (wireless). Some people have it some don't; I've watched coworkers in the past simply fail because they couldn't leave their "fingerprint" with customers and build a loyal base. Networking goes a long way in wireless also. If you sold two android phones in the sprint store and you don't even work there then you might be the "chosen" one lol.
dirkyd3rk said:
Do it man, if you're a natural salesman its promised you will have great potential in retail (wireless). Some people have it some don't; I've watched coworkers in the past simply fail because they couldn't leave their "fingerprint" with customers and build a loyal base. Networking goes a long way in wireless also. If you sold two android phones in the sprint store and you don't even work there then you might be the "chosen" one lol.
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Hahaha gracias man. I tend to interact well with informing individuals well in those stores because nothing frustrates me more then seeing someone buy a POS based on an uninformed decision and then a month later be upset with their pick and be talking bad about a service/manufacturer or even Android as whole. Besides my love is Android and its devices and the good thing about sprint is I see it as being the carrier that will continue to stock itself with bleeding edge, top of the line devices. They really are Android pioneers and the fact that they have such good relations with both HTC and Google is a major plus when considering their future.
would a 17 year old high school going to be a senior qualify I was thinking working at radioshack or maybe best buy but sprint wouldn't be bad
evo on cm7
dirkyd3rk said:
I wouldn't work for sprint, go work for T-Mobile the commission (plus hourly) is better.....im not even being a smartass that's a serious statement. I got hired at tmo at 19, worked there 4 years while doing undergrad. Your phone bill is 15 bucks a month per line unlimited everything. Won over 300 phones and made about 37k a year; thats alot for a college student. Stopped when I graduated and got hired for the state. I have friends that work for tmo and sprint both managers and reps and they're all in transition to switch to tmo and leave sprint. Im sure location plays a huge role but I'd recommend tmo and this is based on experience and facts from my sprint friends.
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I've seriously considered working for Sprint or T-Mo as well, but wouldn't it be a fair assumption to think that if (or when) the AT&T acquisition happens, most of the T-Mo employees would be in for some negative changes?
Suffice it to say, AT&T runs their business in a seemingly very different...and not in a good way to neither its customers or employers.
I feel like T-Mo might already be gearing towards shady practices what with them releasing certain phones recently and then raising their prices, and also the new whole 2GB of 3G a month data plan is ludicrous in my opinion.
Would employees also be subject to the same sort of plan as customers, or do they make exceptions?
i think i should chime in here since i worked for T-mobile for 5 years and i am currently working for a sprint certified dealer.
i LOVED T-Mobile when i started there. as someone poster previously it was ideal for a college student. i was clearing $38,000/yr with great benefits, flexible hours, a cheap phone bill for myself and both parents, plus i won tons of free phones. keep in mind that a lot of my pay was commission based and some reps who worked more than i did made a bit less. that sort of thing will always vary i guess. the revenue i brought in every year increased exponentially but my take home pay got less and less. i quit about 4 months ago after realizing that i made $23,00 in the previous 12 months. All while bringing in more and more money for the company! the commission structure seems to change every few months and access to commission information got more and more scarce.
Two days later AT&T announced their purchase of T-Mobile.
Im sure people at different stores and different areas could offer you a totally different story than what i just told you. pay scales range throughout the country based on average cost of living. I would always see a lot of newer employees who totally loved the job. So maybe you would too. I guess my point is T-Mobile was an amazing place to work. Now most of the longer tenured employees in my market have split or are trying to split.
The Sprint position is strictly business sales so its a much different position with a much broader pay scale. It's also a preferred dealer so my wages/responsibilities are dictated by the family that owns the dealership and not some corporate big wig sitting in an office that i will never meet.
just my two cents. youre on the right track though. see if you can talk to any sprint/tmobile employees in your area. im sure they would give you an honest response about their feelings on the job. good luck!
Thanks for the insight. The one thing I don't like is that whenever I've asked about a job for Sprint, for instance, they always just tell me to apply at the website, where you're subjected to a 30+ minute survey, and then you have to submit a resume and whatnot.
While I understand having to do that, it just seems so formal, you know, I wish I could get more personal experience talking to a supervisor/manager or whatnot, so I could be remembered, and then submit a resume, because otherwise, I feel like I'm a name in a big bucket with little chance of being picked.
I've had over 7 years of steady retail experience, I frequently browse and post on the xda and the androidforums.com, and read tech blogs like engadget, arstechnica and others. I know a lot about phones, though specially Android.
It's hard to get something like that across by simply taking a survey and submitting a resume.
Amazing what these stores get away with. my wife and I stopped in at a premium retailer and were looking at the dinc2 just out of curiosity. I liked it but told the salesman that I really need 4g for the constant tethering I do for work, I told him my upgrade HAD to be a 4g. He told me that there is a Sim card that updates the phone to 4g coming out very soon. Like an idiot I bought 2 on my upgrade and got rid of my Dinc 1. I ran the ruu right there in the store and unrooted, handed it to my brother. Throw your blackberry in the trash dude....
When I found out he lied the manager said he would not wave the restocking fee. He also said the activation for two years was irrevocable. Called Verizon, they waved it and said I have 14 days for the activation reset.
Manager of the store, when I called back, said since he is a premium retailer, he can and will charge the fee. had to call Verizon back to prove this untrue.
There must be no governing of these stores at all. , Verizon doesn't care and there doesn't seem to be much I can do. I love the phone actually but no way i'm buying it from these guys....but I HATE to have to fight with people over stuff like this
Anyway just fishing for opinions, and looking for any advise I can get.
at least i'm back to running magnolia. man I missed that ROM! Runs awesome on this phone too.
Unfortunately it is the retailers phone not Verizon's, so in fact he can charge whatever he wants. Bypass the manager and talk to the OWNER of the franchise should get it taken care of. I'm sorry that you were lied to but this is a perfect example of why doing your research is VERY important, who knows the store you go to may end up trying to charge every cent
If this is a 2 year renewal upgrade, you could have went thru Amazonwireless.com and purchased the Dinc2 for 1 penny + free shipping. Yes only a cent!
Tbolt and Droid 2 are also available starting at only a penny depending on your contract, discount and renewal.
I looked at Verizonwireless.com and they wanted $199-$30 Verizon credit = $169, then on my corporate discount website and they wanted $199-$30 Verizon Credit - $30 Corp discount = $139.
Amzonwireless.com 1 penny + free shipping and it was delivered to my door in 2 days.
just want to add my experience with a third party retailer. I bought a tbolt from one and didn't like it, I have a mifi pad so my phone doesn't need to have 4g I went to return it to get my dinc2 they said they couldn't because I didn't have the.sleeve with the serial numbers that goes over the box. so I went home and tore the house apart. then my wife, who has a photographic memory, informs me it didn't come with a sleeve. so I went back to the store and it took three calls to a manager and me raising all kinds of hell to get it switched. the tbolt was only two days old by the way. Morale of the story is third party vendors are crooked an will screw you all day if you let them
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And to add to all the above... A lot of the salespeople have no clue as to what they are selling. They will tell you anything to make the sale.
I do know there are a few out there that do know what's up in the world of mobile phones, but where I live they are few and far between.
Google as I say (and many others) is your friend.
Hopefully you can get this straightened out without costing you more money.
I have to say that third parties are hit and miss. I manage a premium location in sc. We follow the guide lines of Corp. If customer service says waive then we waive. We are one of the few around that work off that philosophy. We want customers to have a better experience in our stores than corporate stores.
With that said I have had my own horrible experiences at premiums and authorized retailers. There a lot of crooks out there and will rip you a new one at the drop of the hat.
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your one of the few good ones then. too be honest that whole experienced soured me on third party retailers I'll spend the extra couple bucks and go to the official Verizon store
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oxlong, you and I shoulda gotten together! Thats the one I want lol. I can handle the battery.
I freaking dropped it today. Put a small but unfixable dent on the top. The fine print of the guarentee doesnt mention condition of the phone. Hope I didnt just give them their out.
be wary of the bolt. most of the roms are buggy and that's not the devs fault HTC still haven't released official GB to my knowledge so that means no source code. and I can deal with poor battery life but the bolts batt life is just horrible. maybe mine was just a lemon I don't know. a good solution is a mifi it picks up 3 and 4g and is ultra portable I love mine
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Back when I got my Titan from a premium box store, it would not turn on the second day. I called Verizon and they told me in the first 30 days I needed to go back to this store. They said I did not buy the protection plan, so it was not covered. I called Verizon customer service and they called this store and the VZW service rep corrected everything for me. She even let me listen in on the conversation as she set them straight. Try calling VZW and complaint about this third party and how they are doing you wrong.
kmanuel74 said:
Back when I got my Titan from a premium box store, it would not turn on the second day. I called Verizon and they told me in the first 30 days I needed to go back to this store. They said I did not buy the protection plan, so it was not covered. I called Verizon customer service and they called this store and the VZW service rep corrected everything for me. She even let me listen in on the conversation as she set them straight. Try calling VZW and complaint about this third party and how they are doing you wrong.
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yep same thing I had to do. if I wouldn't have gotten Verizon involved they would have walked all over me
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Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.
dead78 said:
Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.
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yup found out a couple of months ...........i believe there should b a couple of threads on it
lballer69 said:
yup found out a couple of months ...........i believe there should b a couple of threads on it
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they're saying it changed it on October 5. yet another way we're taking it in the pants as a result of Sprint getting the iPhone and another reason to never bother ordering a phone from Sprint.
yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol
Amd4life said:
yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol
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yep, you're 100% right.
man, I was on the fence before about upgrading my Epic...there's no way in hell I'll do it now. when you look at everything that's gone lately, Sprint's shown they're willing to screw over their entire customer base for the sake of luring in new customers with this gimmick Apple crap. now they've got their big sales figures and they can all pat each other on the backs for a job well done.
do the other carriers require up front payment for their devices?
Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
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lookout4theyeti said:
Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
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frankly, the "we need to do this to keep unlimited data" excuse has lost its appeal. all I'm seeing is a fledgling company pulling back on service in order to accommodate the iPhone and keep itself in business. as it stands now, I live in an area where my data service is horrendous. calls to Sprint are essentially pointless since I'm given an endless string of excuses as to why I can't download faster than .2 Mbps on 3G and why I can't stay connected to 4G for more than a couple of minutes. I've been with Sprint for over 10 years and I've seen all aspects of quality within the company deteriorate considerably in that time. The simple fact is that they're network couldn't accommodate the demand of all the Android devices on it; I can't even imagine what the surge of new iPhones is going to do to service.
meanwhile, we're told that every courtesy we received is being taken away in order to assure a high level of service. that would be fine except there is no longer a high level of service to maintain. I've actually had Sprint tell me that their changes aren't so bad because they're simply doing what all the other carriers do; therein lies the crux of why having 3.5 carriers dominate a nation of roughly 400 million people isn't good for anyone. a struggling company in that setting has no incentive to do anything but keep its doors open. they've lost the will to differentiate because they no longer have to; their sole concern is to avoid being subsumed by one of their competitors. most investors (myself included) doubt Sprint's ability to sustain itself beyond the next couple of years because they're a poorly managed company who've become notorious for making extremely poor decisions - this recent backpedaling from WiMax is one of the worst.
so yeah, great we get unlimited data. we'll see how well that unlimited data that Sprint's stripped away all incentives for holds up when an already super-saturated capacity is unable to withstand the demand from this gadget they've bet the farm on.
I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.
It is probably better this way. When you charge to credit card, they don't add the weird few dollars here and there taxes in the taxes and surcharges sections (this is in addition to the tax they charged on the phone purchase itself) I probably got another $5-$6 in random taxes I had to complain about to get back.
I agree that data speeds on Sprints unlimited plan sucks. I will contest to that. Sprint's network simply is being overwhelmed from all the traffic they get from all the smartphones out there. So Sprint came up with a plan. The plan is going to cost $10b over time I think it was. To come up with the money Sprint has to cut cost and create more revenue. To cut cost Sprint got rid of certain luxuries we were receiving as consumers. To create more revenue Sprint fought to get the Iphone on board (Sprint announce this was their biggest sales day ever). Simple economics. Remember Sprint is a far 3rd behind the top two cash cows we know as AT&T and Verizon. Sprint is not financially stable right now but, making these necessary moves will help us as consumer in the long run. I know you pay now, and, you want it now, but, all we can really do is wait till Sprint finish's with their $10B project in your area.
Seriously? You all look at this as "exploiting the customer"? What they got rid of was effectively an interest free credit card that people were abusing. No, doesn't make any business sense at all, certainly not.
True exploitation would be them deciding to charge interest on your balance.
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buggerritt said:
I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.
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Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!
I'm right there with you man! I sold a Dell Venue Pro so I could get my Epic Touch and I still have an Atrix on At&t and am looking at over $500 if I leave At&t. All that so I could get a 1/2 inch bigger screen and a slightly faster phone. Oh well at least I got a good one, no Los or any other issues thus far.
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I just paid my Sprint bill the other day. With activation, the phone, and my normal bill, it was $578.06. No more bta? Who cares. If you don't have the money, you probably shouldn't buy the phone anyway.
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Verizon still allows billing to your account. This last carrier nonsense isn't true
heygrl said:
Verizon still allows billing to your account. This last carrier nonsense isn't true
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that's what I thought. quite frankly, this argument that deadbeats have ruined the bta is a bunch of b.s. because that would be a punitive major and not something supposedly introduced to insure a high level of future service. the reason why bta is a solid option is that it means not having to rely on Sprint to refund your money in the event you decide to return a recently purchased phone. what this new move does is allow Sprint access to the customer's money immediately, which is actually a better move from an accounting standpoint since funds collected can be immediately invested. however, my biggest beef with this change of policy is that like all the other changes we've endured in recent weeks, they're all being done to accommodate the iPhone. like many others, I'm not remotely convinced of Sprint's able to even stay in business long enough to see all these supposed service improvements take place, so right now (and for the immediate future) all that's happening is Sprint is pulling back on customer services to pander to the iPhone.
Like another poster said this is to accommodate fraud. I work for another big name phone company and this is a way to keep people from calling in and ordering multiple phones on an account and having them shipped and once you see that these phones were ordered and you did not order them you call sprint and they have to foot that bill. If there is a credit card used it is tied to the person who used it and fraud is dealt with easier through the CC companies because they have more info. The FCC are coming up with all these rules to help us as consumers. It kinda makes it harder but safer. Anyone who knows your information can order on your account and that is scary. We see people on this forum who call in and tell lies all the time. Fruad is no joke. If it makes it safer why not?
Sent from my hand crippling Epic 4g Touch
Thanks for sharing this. I think you hit the nail on the head and I wish more people were willing to look at their own situation objectively and take some personal responsibility.
Sprint is a business, making business decisions. If they need to make changes to stay viable, then they should make them. If I decide at some point I don't like them, I can go somewhere else. It's the beauty of free enterprise and consumer choice.
oscarthegrouch said:
Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!
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Who orders from Sprint anyway? There's always some place cheaper to get the phone of you're eligible for an upgrade. Ordering from places like Amazon or Wirefly at the very least saves you tax.
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My local Best Buy is great about returns and will price match any other vendor that has a unit in stock. I've never ordered from Sprint.
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So I was just on my account and noticed a message about Sprint service dicount requiring proof of eligability. Apparently Sprint is checking to see if we are eligable for our discounts(if your receiving any). From what I understand, if you upgrade after 7/29, Sprint is making you proove that you are eligable for the discount. Check out the Sprint community thread for more info:
http://community.sprint.com/baw/thread/86317
:thumbdown:
Yep, luckily I got my upgrade on launch day(first upgrade in 4 years). I will have to switch the account owner to my wife or something in the future, she gets a 25% discount I think......
yeah i just saw this.
I have the studentrate discount that gave people 25% off. Although it shows up as an Employee discount (not sure why).
:
All they need to see is a your valid work ID. If you don't have a work ID I believe a current paystub works.
I don't see a big issue here. You upgrade and prove you still are eligible for the discount.
If you are no longer eligible then your sol. I'm willing to bet sprint will save a bit of money by catching the people who no longer work for a company that has a discount.
Or their list of preferred companies has changed.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
I know I got one after I upgraded to my GS3..don't know why but I'll take it.:thumbup:
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DroidBabe said:
:thumbdown:
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How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.
akarol said:
How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.
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Liars? Im not lying. When I bought my Samsung Moment, the rep that sold it to me (store manager) added an employee discount to my account. A year or so later, a tech at the repair center changed the discount to a Sprint employee discount. Honestly, the discount has helped Sprint keep my business. If it comes down to having to activate a new account and cancel my current account in order to have my wife as the account holder, I might as well just say F it and go with ATT or Tmob and get me some freaking LTE. Although, I got my phone before they implemented the changes, so it doesnt effect me yet.
Speedin07si said:
All they need to see is a your valid work ID. If you don't have a work ID I believe a current paystub works.
I don't see a big issue here. You upgrade and prove you still are eligible for the discount.
If you are no longer eligible then your sol. I'm willing to bet sprint will save a bit of money by catching the people who no longer work for a company that has a discount.
Or their list of preferred companies has changed.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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The "issue" is that gobs of people have corporate discounts with Sprint that they shouldn't have because they have never worked for the company they claim for the discount and Sprint didn't require proof, so if Sprint starts requiring people to prove that they work for said company, then they'll lose their discount. Like you said, not a problem for people with legit discounts, but the ones who cheated the system will.
ydoucare said:
The "issue" is that gobs of people have corporate discounts with Sprint that they shouldn't have because they have never worked for the company they claim for the discount and Sprint didn't require proof, so if Sprint starts requiring people to prove that they work for said company, then they'll lose their discount. Like you said, not a problem for people with legit discounts, but the ones who cheated the system will.
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When I got my discount over 4 years ago I had to bring in my employee ID to show the sales person. Who then authorized it.
And the ones who cheated the system well they can go off in a corner and cry about it, I'll throw a box of tissues at their head.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
I work for yellow roadway and I get a 23% discount . The rep in store wouldn't verify my discount he said that they add it that day you upgrade or become a new customer and you have 14 days to FAX or email proof to sprint. Other than scanning and emailing my form and employee ID the new system is legit . You cheaters cause the prices to raise
Sent from my SPH-L710 using xda app-developers app
akarol said:
How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.
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Bad because what if Sprint tries to take away the discount for people who DO qualify. Seems like a hassle to me to send in paper work. Im not lying about where I work tho. Sucks a few ppl ruin it for the ones that are telling the truth.
I hope that I can just go into the store and show them my employee ID.
Check this page. It should tell you when your documents need renewal. Mine should be good through June 02 2013.
Speedin07si said:
When I got my discount over 4 years ago I had to bring in my employee ID to show the sales person. Who then authorized it.
And the ones who cheated the system well they can go off in a corner and cry about it, I'll throw a box of tissues at their head.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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You didn't have to do it in person like you did and the way it was setup you could get a discount without having real proof, but I agree with you 100% on the rest.
DroidBabe said:
Bad because what if Sprint tries to take away the discount for people who DO qualify. Seems like a hassle to me to send in paper work. Im not lying about where I work tho. Sucks a few ppl ruin it for the ones that are telling the truth.
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So then they show their ID and the discount is back on their account. It would take like a 5-10 minute trip to a Sprint store. If you cant handle that, then you dont deserve the discount.
I've been with Sprint through the ups and downs for over thirteen years now and I must say that while I agree that those who do not qualify for discounts do not deserve them, Sprint has taken a major step back in the level of appreciation and respect consumers can expect. A few years back it seemed like things were really turning around with the introduction of the Premier loyalty program. For the first time ever, it felt like the higher ups at Sprint understood that the consumer is the reason this company continues to exist and the long term clients were responsible for sustaining the company through the lean times to get to the profitable phases. But that program was yanked because it negatively affected the stock price due to the perception that it negatively affected profitability. However during that time I was so pleased with Sprint that I constantly sang their praises becoming essentially an ambassador for the organization. I wasn't alone in this as many other long time clients also geeked out about loving Sprint everywhere we went. I know several people who signed service agreements based on these testimonials. However in the past year I've gone from feeling like a valued customer to a series of metrics used to evaluate and drive up stock value. So while no business is operating without the expectation to turn a profit, the way Sprint is going about the process is repugnant in its dehumanizing treatment of consumers and edicts csr's have been sentenced to for implementation. After speaking with several CSR's leading up to upgrading my device this week, the stress mentioned in an earlier posting felt by Sprint staff is absolutely NOT IN ANY WAY customers feeling over-entitled, uppity, or just being mean. One CSR shared that the contact information or even the ability to escalate a concern to increasing levels of authority within Sprint has been written into the rules governing client interactions. WHAT!? In any situation of conflict the one thing that is essential to deescalation and eventual resolution (i.e. acceptance that undeserved discounts are being removed) is that the person feeling wronged feels that the concern was heard and understood. Then it can be explained within the context of that individual's experience and the humanizing shred of dignity and respect each and everyone of us seek and deserve can decompress the situation and no one goes home feeling abused or stressed. But if it's written in the csr guidelines to stick to a robotic answer without offering any path toward resolution (i.e. speaking to a manager or emailing someone up the chain) that chicken sh*t behavior is gonna give you pissed off people who should be relied upon to lash out, terminate their contracts, and make a bad day for whoever answered their call. So it might be easy to blame hot head customer for why Sprint employees are going through such a bad patch right now, but if you step back away from greedy glasses focused solely on profits and inject what anyone over the age of 20 knows about human behavior you'll see that Sprint has no one to blame for screwing this whole thing up other than Sprint.
---------- Post added at 12:55 AM ---------- Previous post was at 12:33 AM ----------
...and as far as all the "beating the system" comments... when we all look at our bills at the taxes, surcharges, technology fees, infrastructure expansion $10/month fees, and any other costs of doing business that get tacked onto what we as subscribers pay each and every month, not to mention the overwhelming volume of privacy violations done behind our backs, it's worth asking a simple question. Who is really the party "beating the system"? So if Sprint has no problem taking these violating liberties with its customers, does it have any moral high ground to stand on to complain about some people shaving $10 a month off their bill? When you look at the infractions from each side it looks to me that the scales of offending behaviors tip unquestionably toward Sprint for gravity of offense.
Darkshneider said:
Check this page. It should tell you when your documents need renewal. Mine should be good through June 02 2013.
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Thank you for your interest in the Sprint Discount Program. No action is required for your account at this time.
The next time you upgrade a device on this account, we'll need you to provide current proof of eligibility.
If you upgraded your device within the last 24 hours, our systems may not be updated yet. Please watch for a text message reminding you to verify your discount eligibility.
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I upgraded June 18...FWIW. I wont worry about it until they say something to me.
newalker91 said:
So you admit that you have a discount that you don't deserve? We all, even employees, deal with bull**** every day from Sprint. I've dealt with the same types (and often in larger quantities) of bull**** from AT&T and Verizon while I had them. It's obnoxious as hell and exhausting to hear every person and their sickening sense of self entitlement thinking they deserve more than the next person for their first world problems. You aren't eligible for a discount, you don't deserve it. If Sprint isn't right for you, move along. All you do is make it miserable for the rest by stressing out employees and exploiting the system to raise prices for others.
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My wife does qualify for the discount, so either way I will get one. Its just a PIA to change ****. Thanks!
mmcgrat6 said:
I've been with Sprint through the ups and downs for over thirteen years now and I must say that while I agree that those who do not qualify for discounts do not deserve them, Sprint has taken a major step back in the level of appreciation and respect consumers can expect. A few years back it seemed like things were really turning around with the introduction of the Premier loyalty program. For the first time ever, it felt like the higher ups at Sprint understood that the consumer is the reason this company continues to exist and the long term clients were responsible for sustaining the company through the lean times to get to the profitable phases. But that program was yanked because it negatively affected the stock price due to the perception that it negatively affected profitability. However during that time I was so pleased with Sprint that I constantly sang their praises becoming essentially an ambassador for the organization. I wasn't alone in this as many other long time clients also geeked out about loving Sprint everywhere we went. I know several people who signed service agreements based on these testimonials. However in the past year I've gone from feeling like a valued customer to a series of metrics used to evaluate and drive up stock value. So while no business is operating without the expectation to turn a profit, the way Sprint is going about the process is repugnant in its dehumanizing treatment of consumers and edicts csr's have been sentenced to for implementation. After speaking with several CSR's leading up to upgrading my device this week, the stress mentioned in an earlier posting felt by Sprint staff is absolutely NOT IN ANY WAY customers feeling over-entitled, uppity, or just being mean. One CSR shared that the contact information or even the ability to escalate a concern to increasing levels of authority within Sprint has been written into the rules governing client interactions. WHAT!? In any situation of conflict the one thing that is essential to deescalation and eventual resolution (i.e. acceptance that undeserved discounts are being removed) is that the person feeling wronged feels that the concern was heard and understood. Then it can be explained within the context of that individual's experience and the humanizing shred of dignity and respect each and everyone of us seek and deserve can decompress the situation and no one goes home feeling abused or stressed. But if it's written in the csr guidelines to stick to a robotic answer without offering any path toward resolution (i.e. speaking to a manager or emailing someone up the chain) that chicken sh*t behavior is gonna give you pissed off people who should be relied upon to lash out, terminate their contracts, and make a bad day for whoever answered their call. So it might be easy to blame hot head customer for why Sprint employees are going through such a bad patch right now, but if you step back away from greedy glasses focused solely on profits and inject what anyone over the age of 20 knows about human behavior you'll see that Sprint has no one to blame for screwing this whole thing up other than Sprint.
---------- Post added at 12:55 AM ---------- Previous post was at 12:33 AM ----------
...and as far as all the "beating the system" comments... when we all look at our bills at the taxes, surcharges, technology fees, infrastructure expansion $10/month fees, and any other costs of doing business that get tacked onto what we as subscribers pay each and every month, not to mention the overwhelming volume of privacy violations done behind our backs, it's worth asking a simple question. Who is really the party "beating the system"? So if Sprint has no problem taking these violating liberties with its customers, does it have any moral high ground to stand on to complain about some people shaving $10 a month off their bill? When you look at the infractions from each side it looks to me that the scales of offending behaviors tip unquestionably toward Sprint for gravity of offense.
Click to expand...
Click to collapse
Couldn't have said it better. I've been a longtime Nextel/Sprint customer, 14+ years between Nextel then Sprint, and their CS initially was what I would call poor but then increasingly got better. Now I'm looking to upgrade a family plan of 5 phones from everything msging to everything data and get 5 smartphones on the account, talk about Sprint making out on that one, but they refuse to do anything about the price, no credit for even the activation charges. I'm loyal to my local store, they're ALWAYS taken the greatest care of me and my family, so because of that I'm not going to take advantage of getting phones elsewhere (3rd party store, Sprint branded and the local repair techs) because the store gets such a huge credit for that kind of an upgrade, so I'm clearly not looking to screw anyone, yet the reps on the phone, even retentions, refuse to offer anything to entice you to stay. Even if you ask to speak to a manager it's like pulling teeth to reach one. Their CS has clearly gone downhill lately. Oh BTW, I am only getting the discount on what I'm eligible for, not trying to stiff the man.... And did you also notice that on family share plans, where the cost used to be for the first two phones and that's what the discount came off of, it's now only on the first phone however... that's the only line you get the discount on. Just another way for them to nickel and dime you. (steps off soapbox...)
I've been the lead mobile consultant at this dumpy Staples of mine for a little while now. Yesterday we found out as they are failing horribly in the mobile phone business, that the position would be eliminated in a few weeks. I have some contacts at most of the big guys as we sell ATT, T-Mobile and VZW here. But the first person to respond to an application of mine was Sprint.....
I always thought a pay check is a pay check, but as soon as I heard this I had flashes of customers *****ing about their lack of LTE, their incredibly slow data speeds, poor signals etc etc
I can honestly say I've never called or stopped into a Sprint store to compliment them.
As everyone here knows Sprint fairly well, what do you guys think?
My input for what it's worth (never had any experience of sprint).......
If you like the products and you know you'll have a good rapport with your customers, I'd say go for it.....
But I've been here on XDA for long enough to know that sprint isn't exactly overflowing with happy customers....Lol
Having been in a similar situation (where neither I nor the customers were happy with the product or service) I speak from experience when I say that job satisfaction (for me) was scarce.....in the end, I started hating the company I was working for.....hating the fact that I had to get up every morning to go to that 'hell hole'.........
That is a situation that I'd NOT wish on anyone......if your gut instinct is telling you NO, it'd be best to listen......
Back to 10.1 for now.....
toastedjelly said:
I've been the lead mobile consultant at this dumpy Staples of mine for a little while now. Yesterday we found out as they are failing horribly in the mobile phone business, that the position would be eliminated in a few weeks. I have some contacts at most of the big guys as we sell ATT, T-Mobile and VZW here. But the first person to respond to an application of mine was Sprint.....
I always thought a pay check is a pay check, but as soon as I heard this I had flashes of customers *****ing about their lack of LTE, their incredibly slow data speeds, poor signals etc etc
I can honestly say I've never called or stopped into a Sprint store to compliment them.
As everyone here knows Sprint fairly well, what do you guys think?
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Well, as you say, a paycheck is a paycheck. My opinion is take the job, if you get a better offer later, take that. Especially if you have a family to support (don't know if you do) it's better to be in a job you don't love while looking for better opportunities than to not have money to pay the bills. I don't feel that employers are particularly loyal anymore, so I am not particularly loyal to them. I certainly don't steal or do anything of the sort, but if there is a better opportunity out there, I look into it. Always. My boss knows that I interview with other companies so I keep it transparent, but you have to do what's best for you and yours in this job market.
In regards to your particular situation, I personally have never complained to Sprint, but my understanding is that all cell phone companies have notoriously bad customer satisfaction ratings, so you will get angry customers regardless. It's just part of the customer service industry today. If it's not the poor data speeds and lack of coverage from Sprint, it will be really high bills from Verizon and AT&T, or the fact that T-Mobile throttles data speeds, etc... You get the idea.
Good luck in your job search and please let us know where you land.
Xiutehcuhtli said:
Well, as you say, a paycheck is a paycheck. My opinion is take the job, if you get a better offer later, take that. Especially if you have a family to support (don't know if you do) it's better to be in a job you don't love while looking for better opportunities than to not have money to pay the bills. I don't feel that employers are particularly loyal anymore, so I am not particularly loyal to them. I certainly don't steal or do anything of the sort, but if there is a better opportunity out there, I look into it. Always. My boss knows that I interview with other companies so I keep it transparent, but you have to do what's best for you and yours in this job market.
In regards to your particular situation, I personally have never complained to Sprint, but my understanding is that all cell phone companies have notoriously bad customer satisfaction ratings, so you will get angry customers regardless. It's just part of the customer service industry today. If it's not the poor data speeds and lack of coverage from Sprint, it will be really high bills from Verizon and AT&T, or the fact that T-Mobile throttles data speeds, etc... You get the idea.
Good luck in your job search and please let us know where you land.
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Thanks guys. While I do not currently have a family to support, I am engaged and that was the next inevitable step we have been leaning towards. I have a few weeks of wiggle room here as my last day at the current position isn't until Sept. 22nd. That being said I have no intention (if at all possible) of going on unemployment. So if Sprint is the only call back I get, I suppose I can't pass it up.
Until now, I hadn't realized the benefit of selling 3 of the 4 carriers at once. If someone came in griping about 1 I could easily sell them on another.
I'll post up where I end up eventually.
[side note] I actually took away more information regarding Staples mobile business moves frmo a Geek.com article published yesterday just prior to getting called into my bosses office. Oh the internet. What can't you do....
I love Sprint, I get 4G LTE everywhere I go.
I live in Orlando,FL and I never had a problem, Not one dropped call since I signed a 2 year contract a couple months ago.
RG3 said:
I love Sprint, I get 4G LTE everywhere I go.
I live in Orlando,FL and I never had a problem, Not one dropped call since I signed a 2 year contract a couple months ago.
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Consider yourself lucky. Central NJ I get a low end 3G. (600 Kbs right now) During off-peak hours I pull down 1.4 mbs if I am lucky.
The Sprint interview went well and I was offered a position but I got a call back from AT&T shortly after, interviewed with them and accepted a job there. The pay, and benefits were much better with ATT and in the end, that's all that mattered.
I start October 1st and should have my company phone not long after that. LG G2 anyone?
Congrats!
Sent from my LG-LS970 using xda app-developers app
toastedjelly said:
The Sprint interview went well and I was offered a position but I got a call back from AT&T shortly after, interviewed with them and accepted a job there. The pay, and benefits were much better with ATT and in the end, that's all that mattered.
I start October 1st and should have my company phone not long after that. LG G2 anyone?
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Congratulations!
So are you saying that you are going to be buying the G2??? That's awesome, I am very jealous.
Xiutehcuhtli said:
Congratulations!
So are you saying that you are going to be buying the G2??? That's awesome, I am very jealous.
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Thanks guys. I briefly considered the Moto X, but the G2 looks too sweet. I still have roughly a year left on my Sprint contract though so at that point I would have both the LG OG and LG G2. I feel like even if not on purpose, that would be a little of a douche move. "excuse me, can you hold my original Optimus G, I to have to answer my Optimus G2."