Develop Bugs

[Q] New cunning plan for cheapest G2?

I wanted to run this by people before I attempted to pull it off. I've been reading several stories of how others found ways to save at least $100 dollars on new phones.
Costco is offering the G2 for $49.99 on a 2 year contract. Apparently, the Wireless Advocates don't implement their own ETF correct? So the only ETF is T-Mobile's $200! and since I'm in California, I'd hafta wait 30 days to surpass the "Buyer's Remorse" period, supposedly right?
I have one question first. Is it really mandatory to exercise "Buyer's Remorse" if you terminated your contract before the 30 day time period? You couldn't refuse to exercise that (for lack of a better word) "right"? So I can try to avoid paying the first month's bill...
Either way, here is my plan. I order the phone (with texting service removed lol)
Once it arrives, I call to ask the phone unlocked because I plan on visiting Mexico a week for thanksgiving (that's my story). I return with phone stolen or lost. Now, at this point, 30 days will have not passed. So I call T-mo n tell them my sad story. I'll "try" to plead for a replacement but I obviously expect them to say that I'll need to pay full price to replace the phone. I'll furiously refuse n have the plan and everything else cancelled, of course leaving me to pay the ETF
What does anyone think or have to say about this? If I can avoid paying the first month's bill, awesome. That'll be $250 for a brand new, unlocked G2! if not, that's $104 more. Still cheaper. Opinions please?

...or you could just be an honest customer and, you know, pay for the phone like us non-scammers do. Seriously. It's people like you that cause businesses to be so restrictive in their policies. If you were selling a product and people were scamming you out of said products, would you just shrug it off?
*end slight rage*

Perhaps a plan for an even cheaper g2?
1) Buy Mercedes, with insurance.
2) Have friend "borrow" Mercedes.
3) Report Mercedes stolen.
4) With insurance money, buy g2.
Net cost = $-49500, plus a free Mercedes for your friend.
Also options: buy house for heavily inflated price, burn down house, collect money.

Well, if the phone were only offered to buy for about... let's say... $250, and able to be used on at&t, I'd have nothing to complain about... but thanks for your input...

Really, i mean REALLY??? Agree with the "why not be honest". Many of us work for what we have and if we cant afford it.... well, we DON'T get it. Why is it so easy for people to steal nowadays?
Sent from my HTC Vision using XDA App

Dream Reality Syndrome said:
Well, if the phone were only offered to buy for about... let's say... $250, and able to be used on at&t, I'd have nothing to complain about... but thanks for your input...
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Okay. So if I want an iPhone 4, instead of paying full price for the phone, I'll just commit illegal(?) acts and scam AT&T out of one and get it unlocked.
That's the point of exclusivity; not everyone has access to it. And that's also the point of... you know... unsubsidized costs. So manufacturers can profit.

yes, ok. i apologize for my misconceptions...
i'm sorry everyone. i won't go through with it

lol i say go for it

Dream Reality Syndrome said:
yes, ok. i apologize for my misconceptions...
i'm sorry everyone. i won't go through with it
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That a boy! Plus I don't think you can unlock the phone for the first 30-some days anyhow. Tried unlocking a new blackberry through T-Mobile once and instead of getting the unlock code I got an email saying I have to wait x amount of days first.
Sent from my HTC Glacier using XDA App

The only dishonest thing the OP wanted to do was avoid paying for the first month's service. Otherwise he is just canceling a contract while adhering to the terms of that contract.
The reason this allows him to get the phone cheaper is because he can get it at a deeply discounted price and that price + penalties don't add up to the cost of buying the phone unlocked. Can't blame him for finding a chink in their armor.
You don't have to lie about anything, just get the phone then cancel the contract after a month.

Anomaly said:
The only dishonest thing the OP wanted to do was avoid paying for the first month's service. Otherwise he is just canceling a contract while adhering to the terms of that contract.
The reason this allows him to get the phone cheaper is because he can get it at a deeply discounted price and that price + penalties don't add up to the cost of buying the phone unlocked. Can't blame him for finding a chink in their armor.
You don't have to lie about anything, just get the phone then cancel the contract after a month.
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Unfortunately when you cancel from buyers remorse you have to return the device.... he said he would lie and say it got stolen which is stealing..... sorry try again....
Sent from my HTC Vision using XDA App

Isn't that what I just said? That the only dishonest thing about it was trying to get out of the contract before the one month was up so that he could avoid paying for one month's service?
After the buyer's remorse period, he doesn't have to return the device, he just pays the early termination fee. He wanted to trick them out of getting the device back during that period so that he could avoid paying for one month service and still keep the device, which is precisely what I said was dishonest about the whole scenario.

Sprint now requires credit card payment for new phones?

Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.

dead78 said:
Forgive me if this is already a known quantity around here, but I only just found out this evening that orders placed through Sprint for new devices can no longer be billed to your account. Apparently we now have to pay by credit or debit card up front when we want a new device.
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yup found out a couple of months ...........i believe there should b a couple of threads on it

lballer69 said:
yup found out a couple of months ...........i believe there should b a couple of threads on it
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they're saying it changed it on October 5. yet another way we're taking it in the pants as a result of Sprint getting the iPhone and another reason to never bother ordering a phone from Sprint.

yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol

Amd4life said:
yep blame that on the iphone
apple started this a few years ago, so no cash at all, even in person at the apple stores for iphones, as people were buying them stateside, and selling them overseas for huge markups, since they were not available at the time
gotta love Apple lol
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yep, you're 100% right.
man, I was on the fence before about upgrading my Epic...there's no way in hell I'll do it now. when you look at everything that's gone lately, Sprint's shown they're willing to screw over their entire customer base for the sake of luring in new customers with this gimmick Apple crap. now they've got their big sales figures and they can all pat each other on the backs for a job well done.
do the other carriers require up front payment for their devices?

Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
Sent from my SPH-D710 using Tapatalk

lookout4theyeti said:
Just so you guys know, sprint is actually the last of all the big 4 carriers to get rid of bill to account for new phones. Its a fight against fraud. Cutting costs is necessary to keep providing the unlimited data plans. Saving money by reducing fraudulent purchases is one of the best ways to do this. There is a reason behind every choice the company makes. It may not always sound like the best when you first hear it but the reasons why typically justify the changes. Sprint tries really hard to provide what other carriers no longer do but there at reasons that other carriers have cut things, and with sprints new high end world phone lineup we are running into the same things.
Sent from my SPH-D710 using Tapatalk
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frankly, the "we need to do this to keep unlimited data" excuse has lost its appeal. all I'm seeing is a fledgling company pulling back on service in order to accommodate the iPhone and keep itself in business. as it stands now, I live in an area where my data service is horrendous. calls to Sprint are essentially pointless since I'm given an endless string of excuses as to why I can't download faster than .2 Mbps on 3G and why I can't stay connected to 4G for more than a couple of minutes. I've been with Sprint for over 10 years and I've seen all aspects of quality within the company deteriorate considerably in that time. The simple fact is that they're network couldn't accommodate the demand of all the Android devices on it; I can't even imagine what the surge of new iPhones is going to do to service.
meanwhile, we're told that every courtesy we received is being taken away in order to assure a high level of service. that would be fine except there is no longer a high level of service to maintain. I've actually had Sprint tell me that their changes aren't so bad because they're simply doing what all the other carriers do; therein lies the crux of why having 3.5 carriers dominate a nation of roughly 400 million people isn't good for anyone. a struggling company in that setting has no incentive to do anything but keep its doors open. they've lost the will to differentiate because they no longer have to; their sole concern is to avoid being subsumed by one of their competitors. most investors (myself included) doubt Sprint's ability to sustain itself beyond the next couple of years because they're a poorly managed company who've become notorious for making extremely poor decisions - this recent backpedaling from WiMax is one of the worst.
so yeah, great we get unlimited data. we'll see how well that unlimited data that Sprint's stripped away all incentives for holds up when an already super-saturated capacity is unable to withstand the demand from this gadget they've bet the farm on.

I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.

It is probably better this way. When you charge to credit card, they don't add the weird few dollars here and there taxes in the taxes and surcharges sections (this is in addition to the tax they charged on the phone purchase itself) I probably got another $5-$6 in random taxes I had to complain about to get back.

I agree that data speeds on Sprints unlimited plan sucks. I will contest to that. Sprint's network simply is being overwhelmed from all the traffic they get from all the smartphones out there. So Sprint came up with a plan. The plan is going to cost $10b over time I think it was. To come up with the money Sprint has to cut cost and create more revenue. To cut cost Sprint got rid of certain luxuries we were receiving as consumers. To create more revenue Sprint fought to get the Iphone on board (Sprint announce this was their biggest sales day ever). Simple economics. Remember Sprint is a far 3rd behind the top two cash cows we know as AT&T and Verizon. Sprint is not financially stable right now but, making these necessary moves will help us as consumer in the long run. I know you pay now, and, you want it now, but, all we can really do is wait till Sprint finish's with their $10B project in your area.

Seriously? You all look at this as "exploiting the customer"? What they got rid of was effectively an interest free credit card that people were abusing. No, doesn't make any business sense at all, certainly not.
True exploitation would be them deciding to charge interest on your balance.
Sent from my SPH-D710 using xda premium

buggerritt said:
I am usually on the side of the consumer but, this time, I think if you don't have the money to pay for it, why are you upgrading? Wait a month and get it when you have the money. I don't see why it was ever an option to begin with.
The only reason I am still on Sprint is becaue they have the number one best plan for my situation. If I didn't want unlimited data, or the best cutomer service, or the coolest new phones, I would go with MetroPCS. They have the best plan for someone like that. Shop around. Get what is best for you. I'm not preaching. I just want every customer out there to be as happy as can be.
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Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!

I'm right there with you man! I sold a Dell Venue Pro so I could get my Epic Touch and I still have an Atrix on At&t and am looking at over $500 if I leave At&t. All that so I could get a 1/2 inch bigger screen and a slightly faster phone. Oh well at least I got a good one, no Los or any other issues thus far.
Sent from my SPH-D710 using xda premium

I just paid my Sprint bill the other day. With activation, the phone, and my normal bill, it was $578.06. No more bta? Who cares. If you don't have the money, you probably shouldn't buy the phone anyway.
Sent from my SPH-D710 using XDA App

Verizon still allows billing to your account. This last carrier nonsense isn't true

heygrl said:
Verizon still allows billing to your account. This last carrier nonsense isn't true
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that's what I thought. quite frankly, this argument that deadbeats have ruined the bta is a bunch of b.s. because that would be a punitive major and not something supposedly introduced to insure a high level of future service. the reason why bta is a solid option is that it means not having to rely on Sprint to refund your money in the event you decide to return a recently purchased phone. what this new move does is allow Sprint access to the customer's money immediately, which is actually a better move from an accounting standpoint since funds collected can be immediately invested. however, my biggest beef with this change of policy is that like all the other changes we've endured in recent weeks, they're all being done to accommodate the iPhone. like many others, I'm not remotely convinced of Sprint's able to even stay in business long enough to see all these supposed service improvements take place, so right now (and for the immediate future) all that's happening is Sprint is pulling back on customer services to pander to the iPhone.

Like another poster said this is to accommodate fraud. I work for another big name phone company and this is a way to keep people from calling in and ordering multiple phones on an account and having them shipped and once you see that these phones were ordered and you did not order them you call sprint and they have to foot that bill. If there is a credit card used it is tied to the person who used it and fraud is dealt with easier through the CC companies because they have more info. The FCC are coming up with all these rules to help us as consumers. It kinda makes it harder but safer. Anyone who knows your information can order on your account and that is scary. We see people on this forum who call in and tell lies all the time. Fruad is no joke. If it makes it safer why not?
Sent from my hand crippling Epic 4g Touch

Thanks for sharing this. I think you hit the nail on the head and I wish more people were willing to look at their own situation objectively and take some personal responsibility.
Sprint is a business, making business decisions. If they need to make changes to stay viable, then they should make them. If I decide at some point I don't like them, I can go somewhere else. It's the beauty of free enterprise and consumer choice.
oscarthegrouch said:
Ive been doing bta for years without problems from sprint. The problem was me, with the subject the post is about. Im pretty impulsive at times. More that once ive had financial department calling me wanting money because im past due. I couldnt pay the price of the phone (usually full price because i was in mid contract) and my bill up to date in a month or less. I kept telling myself, after i would get my account completely paid up to date, that i wouldnt do this again and would only get another phone if i had the money in hand to pay for the phone. Sometimes financial emergencies happen that are unforseen and they can really put a person behind for awhile and its a struggle to get caught up. Thats one of my character defects, i admit it (for the first time). Its not sprint's fault for this, its mine for being impulsive and irresponsible when it comes to finances.
I dont know why i felt the need to say this, but it had something to do with the subject and i shared my experience (and foolishness) with you guys.
Shame on me, i know!
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Who orders from Sprint anyway? There's always some place cheaper to get the phone of you're eligible for an upgrade. Ordering from places like Amazon or Wirefly at the very least saves you tax.
Sent from my SPH-D710 using Tapatalk

My local Best Buy is great about returns and will price match any other vendor that has a unit in stock. I've never ordered from Sprint.
Sent from my SPH-D710 using xda premium

$612.00 bill for cancelling sprint does not want to work with me

Sprint does not want to work a plan to pay easily monthly or they will charge me fees . you know for great costumer service I myust say they suck big time. any suggestions

majmuni said:
Sprint does not want to work a plan to pay easily monthly or they will charge me fees . you know for great costumer service I myust say they suck big time. any suggestions
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Ummm....pay the fees and deal with it? You cancelled the contract, you have to pay the fees.
Edit:
Better yet...sell the phones that you kept and pay your fees. The only reason your bill is that high is because you have atleast 2 smart phones.

tgruendler said:
Ummm....pay the fees and deal with it? You cancelled the contract, you have to pay the fees.
Edit:
Better yet...sell the phones that you kept and pay your fees. The only reason your bill is that high is because you have atleast 2 smart phones.
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you work for sprint is that it sprint service sucks buddy and you will see one day when you need your phone the most

Why would you expect them to work with you? You broke the contract, you KNEW there were fees attached to breaking the contract.
There's dozens of ways to get out of the contract without paying a dime, but you chose the FEE route and you expect them to work with you?
You owe them $, they want their $, what else is there? If you want to fight with them, easier to take it to small claims court, which, you will probably still lose and have court fees at the same time.
Your alternative is "don't pay", and you'll screw up your credit after it goes to collections and you probably won't have to worry about cell phone bills any longer because most other providers won't touch you after they see you defaulted on another carrier.

majmuni said:
Sprint does not want to work a plan to pay easily monthly or they will charge me fees . you know for great costumer service I myust say they suck big time. any suggestions
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Yeah here's a suggestion:
Learn to read and write beyond a sixth grade reading level. If you could read and comprehend words clearly typed out on that piece of paper commonly referred to as a contract and/or Terms of Service that you got when you signed up for your service, you would come to understand that if you decided to cancel your contract you would owe sprint an early termination fee for up to $350 per phone, plus any outstanding balance tied to your account.
If you could read the posting rules for the general section of the Samsung Epic 4g Touch forum, you would understand that this isn't the place to talk about contract issues, sprint customer services issues, or billing issues. Nobody cares. Take it someplace else.
Also, learn to articulate, whether you post on this forum or any other. Watch me. I am virtually rolling my eyes at your atrocious spelling and grammar.
Mods, close this thread please.

I can smell the smoke of the flame war that will come from this.....
IBTL.edu
Sent from my SPH-D710 using xda premium

I need a picture for in before lock threads ha. So in before lock
Sent from my SPH-D710 using XDA

I am seeing the flames of war.
http://Inbeforethelock.com :what:

Sent from my SPH-D710 using xda app-developers app

Don't be stupid. Keep the contract open, do some research and you'll find out how to get out of your contract with no ETF. Otherwise, buck up and pay because it is a legally binding contact you signed.

thanx you guys wow some of you are really rude way to go. you guys make someone feel really good after posting something in here. i hope you get the insults that you given me back one day and i hope its really soon. and feel the same way i feel. thanx a lot.

majmuni said:
you work for sprint is that it sprint service sucks buddy and you will see one day when you need your phone the most
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Don't work for Sprint, sorry.
I have had Sprint for over 10 years in the St. Louis area and never had any issues at all with them. I am sorry that you had a bad experience with them and I wish you the best of luck with another carrier but once again, you signed the contract and then cancelled. You cancelled for a reason (not sure what, you didn't enlighten us) but you still cancelled. If Sprint wasn't holding up their end of the bargain, you could have called numerous times complaining and opening tickets with them and probably could have gotten out of your contract ETF free, but from what I am suspecting, you didn't make the effort to do this so you are stuck.
Once again, good luck with whatever carrier you go with and have fun paying those ETFs.
Edit:
I almost forgot.... http://www.inbeforethelock.xxx

Compusmurf said:
Why would you expect them to work with you? You broke the contract, you KNEW there were fees attached to breaking the contract.
There's dozens of ways to get out of the contract without paying a dime, but you chose the FEE route and you expect them to work with you?
You owe them $, they want their $, what else is there? If you want to fight with them, easier to take it to small claims court, which, you will probably still lose and have court fees at the same time.
Your alternative is "don't pay", and you'll screw up your credit after it goes to collections and you probably won't have to worry about cell phone bills any longer because most other providers won't touch you after they see you defaulted on another carrier.
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That's a lie i left Sprint with a etf and i was approved for Verizon 5 lines no deposit ..
Sent from my Galaxy Nexus using xda premium

Oh, hello there. Had to pop my head in this one. OP, sorry it isn't working out in your favor, but you're not going to get any help here. Call them and talk, call them again, and again, until they come up with something for you if you want. Posting here isn't going to do anything but cause a war. Please don't start another one. And P.S. you knew the terms of the contract when you signed. :/

Sprint service discount plan changes

So I was just on my account and noticed a message about Sprint service dicount requiring proof of eligability. Apparently Sprint is checking to see if we are eligable for our discounts(if your receiving any). From what I understand, if you upgrade after 7/29, Sprint is making you proove that you are eligable for the discount. Check out the Sprint community thread for more info:
http://community.sprint.com/baw/thread/86317

:thumbdown:

Yep, luckily I got my upgrade on launch day(first upgrade in 4 years). I will have to switch the account owner to my wife or something in the future, she gets a 25% discount I think......

yeah i just saw this.
I have the studentrate discount that gave people 25% off. Although it shows up as an Employee discount (not sure why).
:

All they need to see is a your valid work ID. If you don't have a work ID I believe a current paystub works.
I don't see a big issue here. You upgrade and prove you still are eligible for the discount.
If you are no longer eligible then your sol. I'm willing to bet sprint will save a bit of money by catching the people who no longer work for a company that has a discount.
Or their list of preferred companies has changed.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!

I know I got one after I upgraded to my GS3..don't know why but I'll take it.:thumbup:
Sent from my SGH-I747 using xda app-developers app

DroidBabe said:
:thumbdown:
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How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.

akarol said:
How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.
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Liars? Im not lying. When I bought my Samsung Moment, the rep that sold it to me (store manager) added an employee discount to my account. A year or so later, a tech at the repair center changed the discount to a Sprint employee discount. Honestly, the discount has helped Sprint keep my business. If it comes down to having to activate a new account and cancel my current account in order to have my wife as the account holder, I might as well just say F it and go with ATT or Tmob and get me some freaking LTE. Although, I got my phone before they implemented the changes, so it doesnt effect me yet.

Speedin07si said:
All they need to see is a your valid work ID. If you don't have a work ID I believe a current paystub works.
I don't see a big issue here. You upgrade and prove you still are eligible for the discount.
If you are no longer eligible then your sol. I'm willing to bet sprint will save a bit of money by catching the people who no longer work for a company that has a discount.
Or their list of preferred companies has changed.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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The "issue" is that gobs of people have corporate discounts with Sprint that they shouldn't have because they have never worked for the company they claim for the discount and Sprint didn't require proof, so if Sprint starts requiring people to prove that they work for said company, then they'll lose their discount. Like you said, not a problem for people with legit discounts, but the ones who cheated the system will.

ydoucare said:
The "issue" is that gobs of people have corporate discounts with Sprint that they shouldn't have because they have never worked for the company they claim for the discount and Sprint didn't require proof, so if Sprint starts requiring people to prove that they work for said company, then they'll lose their discount. Like you said, not a problem for people with legit discounts, but the ones who cheated the system will.
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When I got my discount over 4 years ago I had to bring in my employee ID to show the sales person. Who then authorized it.
And the ones who cheated the system well they can go off in a corner and cry about it, I'll throw a box of tissues at their head.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!

I work for yellow roadway and I get a 23% discount . The rep in store wouldn't verify my discount he said that they add it that day you upgrade or become a new customer and you have 14 days to FAX or email proof to sprint. Other than scanning and emailing my form and employee ID the new system is legit . You cheaters cause the prices to raise
Sent from my SPH-L710 using xda app-developers app

akarol said:
How is this bad? I'm glad they're doing this. It's the liars that are forcing Sprint to raise their prices and remove other great features (TEP price hike, premium data, no more Premier memberships, etc). I don't want to pay for other's people BS.
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Bad because what if Sprint tries to take away the discount for people who DO qualify. Seems like a hassle to me to send in paper work. Im not lying about where I work tho. Sucks a few ppl ruin it for the ones that are telling the truth.

I hope that I can just go into the store and show them my employee ID.

Check this page. It should tell you when your documents need renewal. Mine should be good through June 02 2013.

Speedin07si said:
When I got my discount over 4 years ago I had to bring in my employee ID to show the sales person. Who then authorized it.
And the ones who cheated the system well they can go off in a corner and cry about it, I'll throw a box of tissues at their head.
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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You didn't have to do it in person like you did and the way it was setup you could get a discount without having real proof, but I agree with you 100% on the rest.

DroidBabe said:
Bad because what if Sprint tries to take away the discount for people who DO qualify. Seems like a hassle to me to send in paper work. Im not lying about where I work tho. Sucks a few ppl ruin it for the ones that are telling the truth.
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So then they show their ID and the discount is back on their account. It would take like a 5-10 minute trip to a Sprint store. If you cant handle that, then you dont deserve the discount.

I've been with Sprint through the ups and downs for over thirteen years now and I must say that while I agree that those who do not qualify for discounts do not deserve them, Sprint has taken a major step back in the level of appreciation and respect consumers can expect. A few years back it seemed like things were really turning around with the introduction of the Premier loyalty program. For the first time ever, it felt like the higher ups at Sprint understood that the consumer is the reason this company continues to exist and the long term clients were responsible for sustaining the company through the lean times to get to the profitable phases. But that program was yanked because it negatively affected the stock price due to the perception that it negatively affected profitability. However during that time I was so pleased with Sprint that I constantly sang their praises becoming essentially an ambassador for the organization. I wasn't alone in this as many other long time clients also geeked out about loving Sprint everywhere we went. I know several people who signed service agreements based on these testimonials. However in the past year I've gone from feeling like a valued customer to a series of metrics used to evaluate and drive up stock value. So while no business is operating without the expectation to turn a profit, the way Sprint is going about the process is repugnant in its dehumanizing treatment of consumers and edicts csr's have been sentenced to for implementation. After speaking with several CSR's leading up to upgrading my device this week, the stress mentioned in an earlier posting felt by Sprint staff is absolutely NOT IN ANY WAY customers feeling over-entitled, uppity, or just being mean. One CSR shared that the contact information or even the ability to escalate a concern to increasing levels of authority within Sprint has been written into the rules governing client interactions. WHAT!? In any situation of conflict the one thing that is essential to deescalation and eventual resolution (i.e. acceptance that undeserved discounts are being removed) is that the person feeling wronged feels that the concern was heard and understood. Then it can be explained within the context of that individual's experience and the humanizing shred of dignity and respect each and everyone of us seek and deserve can decompress the situation and no one goes home feeling abused or stressed. But if it's written in the csr guidelines to stick to a robotic answer without offering any path toward resolution (i.e. speaking to a manager or emailing someone up the chain) that chicken sh*t behavior is gonna give you pissed off people who should be relied upon to lash out, terminate their contracts, and make a bad day for whoever answered their call. So it might be easy to blame hot head customer for why Sprint employees are going through such a bad patch right now, but if you step back away from greedy glasses focused solely on profits and inject what anyone over the age of 20 knows about human behavior you'll see that Sprint has no one to blame for screwing this whole thing up other than Sprint.
---------- Post added at 12:55 AM ---------- Previous post was at 12:33 AM ----------
...and as far as all the "beating the system" comments... when we all look at our bills at the taxes, surcharges, technology fees, infrastructure expansion $10/month fees, and any other costs of doing business that get tacked onto what we as subscribers pay each and every month, not to mention the overwhelming volume of privacy violations done behind our backs, it's worth asking a simple question. Who is really the party "beating the system"? So if Sprint has no problem taking these violating liberties with its customers, does it have any moral high ground to stand on to complain about some people shaving $10 a month off their bill? When you look at the infractions from each side it looks to me that the scales of offending behaviors tip unquestionably toward Sprint for gravity of offense.

Darkshneider said:
Check this page. It should tell you when your documents need renewal. Mine should be good through June 02 2013.
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Thank you for your interest in the Sprint Discount Program. No action is required for your account at this time.
The next time you upgrade a device on this account, we'll need you to provide current proof of eligibility.
If you upgraded your device within the last 24 hours, our systems may not be updated yet. Please watch for a text message reminding you to verify your discount eligibility.
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I upgraded June 18...FWIW. I wont worry about it until they say something to me.

newalker91 said:
So you admit that you have a discount that you don't deserve? We all, even employees, deal with bull**** every day from Sprint. I've dealt with the same types (and often in larger quantities) of bull**** from AT&T and Verizon while I had them. It's obnoxious as hell and exhausting to hear every person and their sickening sense of self entitlement thinking they deserve more than the next person for their first world problems. You aren't eligible for a discount, you don't deserve it. If Sprint isn't right for you, move along. All you do is make it miserable for the rest by stressing out employees and exploiting the system to raise prices for others.
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My wife does qualify for the discount, so either way I will get one. Its just a PIA to change ****. Thanks!

mmcgrat6 said:
I've been with Sprint through the ups and downs for over thirteen years now and I must say that while I agree that those who do not qualify for discounts do not deserve them, Sprint has taken a major step back in the level of appreciation and respect consumers can expect. A few years back it seemed like things were really turning around with the introduction of the Premier loyalty program. For the first time ever, it felt like the higher ups at Sprint understood that the consumer is the reason this company continues to exist and the long term clients were responsible for sustaining the company through the lean times to get to the profitable phases. But that program was yanked because it negatively affected the stock price due to the perception that it negatively affected profitability. However during that time I was so pleased with Sprint that I constantly sang their praises becoming essentially an ambassador for the organization. I wasn't alone in this as many other long time clients also geeked out about loving Sprint everywhere we went. I know several people who signed service agreements based on these testimonials. However in the past year I've gone from feeling like a valued customer to a series of metrics used to evaluate and drive up stock value. So while no business is operating without the expectation to turn a profit, the way Sprint is going about the process is repugnant in its dehumanizing treatment of consumers and edicts csr's have been sentenced to for implementation. After speaking with several CSR's leading up to upgrading my device this week, the stress mentioned in an earlier posting felt by Sprint staff is absolutely NOT IN ANY WAY customers feeling over-entitled, uppity, or just being mean. One CSR shared that the contact information or even the ability to escalate a concern to increasing levels of authority within Sprint has been written into the rules governing client interactions. WHAT!? In any situation of conflict the one thing that is essential to deescalation and eventual resolution (i.e. acceptance that undeserved discounts are being removed) is that the person feeling wronged feels that the concern was heard and understood. Then it can be explained within the context of that individual's experience and the humanizing shred of dignity and respect each and everyone of us seek and deserve can decompress the situation and no one goes home feeling abused or stressed. But if it's written in the csr guidelines to stick to a robotic answer without offering any path toward resolution (i.e. speaking to a manager or emailing someone up the chain) that chicken sh*t behavior is gonna give you pissed off people who should be relied upon to lash out, terminate their contracts, and make a bad day for whoever answered their call. So it might be easy to blame hot head customer for why Sprint employees are going through such a bad patch right now, but if you step back away from greedy glasses focused solely on profits and inject what anyone over the age of 20 knows about human behavior you'll see that Sprint has no one to blame for screwing this whole thing up other than Sprint.
---------- Post added at 12:55 AM ---------- Previous post was at 12:33 AM ----------
...and as far as all the "beating the system" comments... when we all look at our bills at the taxes, surcharges, technology fees, infrastructure expansion $10/month fees, and any other costs of doing business that get tacked onto what we as subscribers pay each and every month, not to mention the overwhelming volume of privacy violations done behind our backs, it's worth asking a simple question. Who is really the party "beating the system"? So if Sprint has no problem taking these violating liberties with its customers, does it have any moral high ground to stand on to complain about some people shaving $10 a month off their bill? When you look at the infractions from each side it looks to me that the scales of offending behaviors tip unquestionably toward Sprint for gravity of offense.
Click to expand...
Click to collapse
Couldn't have said it better. I've been a longtime Nextel/Sprint customer, 14+ years between Nextel then Sprint, and their CS initially was what I would call poor but then increasingly got better. Now I'm looking to upgrade a family plan of 5 phones from everything msging to everything data and get 5 smartphones on the account, talk about Sprint making out on that one, but they refuse to do anything about the price, no credit for even the activation charges. I'm loyal to my local store, they're ALWAYS taken the greatest care of me and my family, so because of that I'm not going to take advantage of getting phones elsewhere (3rd party store, Sprint branded and the local repair techs) because the store gets such a huge credit for that kind of an upgrade, so I'm clearly not looking to screw anyone, yet the reps on the phone, even retentions, refuse to offer anything to entice you to stay. Even if you ask to speak to a manager it's like pulling teeth to reach one. Their CS has clearly gone downhill lately. Oh BTW, I am only getting the discount on what I'm eligible for, not trying to stiff the man.... And did you also notice that on family share plans, where the cost used to be for the first two phones and that's what the discount came off of, it's now only on the first phone however... that's the only line you get the discount on. Just another way for them to nickel and dime you. (steps off soapbox...)

Any At&t retention deals going on?

I bet a lot of people are going to change carriers since it is so competitive right now. Anyone know if att has any retention deals going on?

Call.

Now that guy is a big help on xda! Glad he took the time to post

Been with att for many years never had any luck with att retention. Feels like they have no intention of keeping current customers.

stu5797 said:
Now that guy is a big help on xda! Glad he took the time to post
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It's common sense dude. You want something, you call. There are no such things as "deals". It depends on how long you've been with the company, how much money you spend a month on your bill, etc.
It's really not that difficult to comprehend. Now if you dial them and express your concerns with AT&T then and only then will they talk options with you.
/cliff Call.

Android300ZX said:
It's common sense dude. You want something, you call. There are no such things as "deals". It depends on how long you've been with the company, how much money you spend a month on your bill, etc.
It's really not that difficult to comprehend. Now if you dial them and express your concerns with AT&T then and only then will they talk options with you.
/cliff Call.
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You obviously have no idea what you are talking about! They had a deal that gave 20gbs for the price of 10. Please kindly leave this thread as your knowledge is very lacking in this subject.

I called and already have the 20GB for 10GB pricing. I am trying to get the Note 4 for less than $826 out of contract but no deal. There's no other retention deal going on really.

Forgot to add that I work for AT&T. I will repeat a third time, call.

Android300ZX said:
Forgot to add that I work for AT&T. I will repeat a third time, call.
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That doesn't surprise me. Lol an at&t employee who knows absolutely nothing.
And thanks Bleu! I called last week to try and get that 20gb for the $100 price but they said they are not offering that deal anymore. you are lucky

Here is AT&T's retention offer they didn't give me: grandfathered unlimited data plan. More than enough to keep me on their teat.

I've been with at&t for 8 years with 4-5 lines and I've gotten 9 early upgrades by up to 6 months, a free lg g2 (200), 2 free HTC Titans (200 per), never paid a single activation fee (bs charge anyways), and I've probably gotten in the neighborhood of $800 in credits just because I've called to inquire about things from time to time. As Android300zx (I hope twin turbo so sweet) just call and ask, in my experience they throw stuff at me just be really nice, respectful, and joke with them.

Clienterror said:
I've been with at&t for 8 years with 4-5 lines and I've gotten 9 early upgrades by up to 6 months, a free lg g2 (200), 2 free HTC Titans (200 per), never paid a single activation fee (bs charge anyways), and I've probably gotten in the neighborhood of $800 in credits just because I've called to inquire about things from time to time. As Android300zx (I hope twin turbo so sweet) just call and ask, in my experience they throw stuff at me just be really nice, respectful, and joke with them.
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Thanks for reiterating what I said like 3 times already. It's apparent the OP is the type that likes to be spoonfed.
No, not a TT. LS coming soon as VG platform is a money pit and a PITA to work on. More bang for your buck on LS and more aftermarket support.

Wow! Now I can really tell you work for att! No special deals huh? Lol

You obviously have trouble with reading comprehension. I already have a 5 year old that I devote my time to. Re-read what he wrote and have several seats.

Ouch lol burn!

The only deals att offers are porting deals, as for getting the note 4 for free, good luck, it's a 900$ phone att doesn't make, they won't give it away, try calling Samsung for a discount
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

I wouldn't consider a data promo a retention deal. Like mentioned above calling customer retention and explaining your concerns will yield much different results compared to a promo that is available to anyone... Example. I got married last year and to save money we seriously considered switching due to the competitive no contract plans going on else where and the fact I couldn't stand being throttled each month. I called and explained my situation and got roughly $80 in discounts applied to my account for 6-12 months. Discounts duration varied. So in all seriousness calling IS your best bet for some savings..

I think calling is the best way as well, but since this is the Note 4 forum, I have not been able to get any discount on the phone at all from AT&T. I called and chatted multiple times; both the sales and retention departments.