Develop Bugs

Motorola Connect can't sync new faces to the watch?

having problem syncing the new watch faces on the watch?

furiousgtz said:
having problem syncing the new watch faces on the watch?
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Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.

2crazeybolt said:
Same problem here, tried resetting watch, phone etc. Also uninstalled and re installed still not showing up.
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Me too! I did all of that. I just got new a new replacement note 4 and it was working fine on my previous note 4 but this will not sync any faces or no moto app.

ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.

furiousgtz said:
ok I was able to get it working. I factory reset the watch and via android wear I added new wearable device and clicked on sync all app.
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That did the trick, thanks i'm working good now.

Reset my phone three times and no love. I can update the original stock faces but thennew faces never show up

Same thing happened to me today. I've reset my phone 3 times and resync'd many times without any luck. Any suggestions?
Edit:
Finally, I was able to fix it. My case was as follows:
I had paranoid android installed (new faces were fine). Had to restore factory settings on my phone, phone didn't want to sync after I reset my phone so I restored factory settings on my phone. I lost the new faces. Tried resetting the phone and watch multiple times and it didn't work. I went back to stock 5.0 (LRX21O) by following this guide . After restoring my phone to stock, I reset the watch one last time. Paired the phone and watch, customized one of the new faces chose minimal face on watch (still no new faces on my phone), then customized the same new face again, when trying to select another face it only showed one (simple). I chose that one, then tried to change to a new face and viola! new faces appeared.
Not sure what of everything I did was the fixing factor but wanted to share. Hope this helps.

Faced same problem. But i managed to update my 360. Try to uninstall all 3rd party app on ur phone, uninstall motoconnect and android wear. Last step is factory reset ur moto360
Then install motoconnect, install android wear ( do not install any 3rd party app at this stage), go to android wear setting and resync available app. Just make sure your phone screen is on about 10 minutes or so, moto360 will reboot after that.
All new faces and moto body apps will show up eventually - i tried this 3 times.
Hope this may help

Motorola 360 new watch faces not showing up on watch
I had the same problem, new watch faces would show in connect app (particularly the My Design one) and I could customize them but the new ones would never show up as an available watch face option on the 360. It may be related to replacing your phone as the new watch faces worked fine with my Old Note 4 then I had to replace it (because it had a problem) so when I got my replacement Note 4 and reconnected my watch it would never give me the option for the new watch faces even after I "reset" the Moto 360 numerous times. Interestingly for some people the new watch face options don't even show up in their Motorola Connect App on their phone, I think it may be related to their phone OS version. I have a coworker with a Note 3 and the new watch faces are not a option even though his motorola connect app is up to date.
Here is what I did to fix my 360:
- uninstall all apps on your phone related to your watch (Motorola Connect, Android Wear, 3rd party, etc.)
- Reset your 360 back to factory. (not just a restart)
- Wait for watch to prompt to install Wear on phone.
- install wear on phone, it will remember your old watch, pick the menu option to forget that watch though so it acts like this is the first time you are setting up a watch.
- Go through the watch pair and setup routine with the wear app till you get to the main wear screen that shows the watch connected and what your voice actions are.
- Go through the training setup on your watch (swipe, swipe....) till it's to it's Normal screen with your notifications.
- Install Motorola Connect app on your phone, go through the setup and wait till it says "connected" to your watch
- Set your phone and your 360 down and don't touch either for 15 minutes (no new apps, settings, etc)
- Your new watch faces should now be on your 360.
- re install the rest of your wear junk.

Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins

[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.

supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.

DQEight said:
Have you tried clearing app data for the connect app on the phone, then uninstall it. Reboot both the phone and watch. Then once the phone and watch are connected again, download the connect app.
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Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.

supercluver said:
Yeah. Apparently, and I should have guessed this, it is an issue with my running the 6.0 preview 3 on my nexus 6. So yeah, sucks but M is worth not having a couple new watch faces and a different color charging face.
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I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update

[email protected] said:
Those who have problems syncing , keep the watch on charging and charge your phone as well . do not reset anything. Just resync all apps option in android wear app. They will show up automatically after few mins
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Thanks, worked PERFECTLY!
Sent from my Nexus 6 using Tapatalk

cocchiararo said:
I thought it was M p3 too, i even removed all my wear apps and reseted the watch XD
Motorola told me to "unoptimize" the wear abb (from the battery options).
I asked if it could not be an incompatibility with M, but they did no know.
EDIT: motorla lvl2 suppoty called, they say that the newer API level in android 6.0 makes it incompatible with moto connect update
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They DO know that 6.0 is about to be released right? Ugh. Guess I'll stop trying to get this to work on my Nexus 6.

supercluver said:
After this latest Moto Connect update I'm still waiting to see the new faces in the Android Wear app. I got the update almost 24 hours ago and nothing. I have tried re-syncing, resetting the watch, all that stuff. What is funny is I can go download a new random watch face and within a few minutes it shows up. But the new Connect app doesn't seem to be working. However if I am in the Connect app and "customize" a face and hit "Apply" it makes the watch vibrate. I also cannot change the color of the charging dock face... Crazy, not sure what the issue is.
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i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...

santiagodm said:
i have the same problem, factory reset watch and nothing happend, if anybody have a solution please...
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if you are on 6.0, then you have to wait for an update from motorola.

cocchiararo said:
if you are on 6.0, then you have to wait for an update from motorola.
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ok, Thanks cocchiararo, just have to wait

I don't have the option to change the charging colors. Swiping down on the watch face does nothing, and there isn't an option for it in Motorola Connect. I'm running the latest Moto 360 software on the watch, and my phone is running OS 5.1.

[Q] Recovering Watch Faces after Watch reset

I have had to reset my Moto 360 and repair it with my Samsung Galaxy S6. When I go into the Android Wear app, I am noticing several of my watch faces are missing. Some of them do eventually reappear. I know the watch faces are still on my phone because when I try to reinstall them, they show already installed. Is there a way to get the Android Wear application to refresh the watch faces that are on the phone? This seems like a stupid bug since it seems the watch needs to be reset every so often and I always seem to have this problem. I can't believe I have to remove and reinstall all the faces especially since I do not remember all the ones I bought without going through a long history of my app purchases.

I've had this happen a few times and this time I was digging around in the settings of the Android Wear app.
Tap the cog in the top right corner>Select your watch name>Tap Resync Apps.
See if that works for you. My watch synced everything except the faces and that fixed it for me.

Not working for me with Quick pic. Nexus 6.
Same message as photos stopped.

Give it time after a reset or new/replacement watch. If it's on your phone it will eventually appear on the watch. Last time I reset it, it took approximately 2 hours to get back to normal.

So, no iPhone support??

I know it was rumor and hear/say, but I was wondering if hope was still alive.

There is with third party apps

Tried the main one, Aerlink. It's a good attempt, I can't really critique as I have zero programming skills. I know the Pebble watch has good support, as do the many fitness trackers that seem to pop up every day.
I understand Apple doesn't want direct competition for their Watch, but still...

right now, google confirms iphone support, but only for the LG Watch Urbane, maybe later we'll get support too. "There is a slight catch though. Android Wear for iOS currently works with the LG Watch Urbane, while future Android Wear watches (including ones from Huawei, Asus and Motorola) will come with built-in support for iOS. "

That sounds like a 2 part update. A software update for the watch, and an actual app for iOS. I say that because if it's just an iOS app, why make the app recognize only one type of Wear hardware and exclude other types of Wear hardware? I suppose marketing comes into play, wanting users to constantly upgrade their hardware.

Seems to be working if your 360 is running the latest update Android Wear 1.3, mine is still running the last update so can't confirm. I can confirm mine will not pair with the current version I am on Android Wear 1.1.1.2006643.
Forgot the Link:
http://www.theverge.com/2015/8/31/9231701/moto-360-does-work-with-the-iphone

IT WORKS! So cool.

I can confirm mine will not pair with the current version I am on Android Wear 1.1.1.2006643.
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I have had mine and my brothers connected with this version. You don't get watch faces but it does work. We have since updated to the 1.3 and now can use watch faces. the phone are a iphone 5 and a iphone 6 plus(mine)

Mine connected with 1.1.1.2006643, but it is draining the battery like no other. Now, I'm updating it to latest version with another phone, so I'll provide an update on how it works.

I had to remove it set it back up with my m8 to update it. With the watch connected to the iphone it would not update and the battery died very quickly.
after i updated it and resynced back to my iphone it seems fine. i'll give it a couple of days.

I've been running my 360 with my iPhone 6 Plus for 24 hours now and so far the battery drain is marginal.
That is also probably due to me digging into the features and using the watch a lot more than normal.
Big note though, WiFi sync is not available on iOS.
The toggle is not visible on the watch either.

Just got this up and running, not bad really. Mine seems to disconnect and attempt to reconnect a lot, usually giving me some kind of notification on the watch, but when it is connected it works as expected.
Has anyone tried to pair the watch to both an android and an iPhone at the same time?? I bought a few watch faces while attached to a Nexus tablet, but then did a factory reset to get my watch to pair with the iPhone, effectively removing all of my watch add-ons. I'd like to get some back....

Tried to pair with both iPhone and Android and that's a no go.
Also tried to Factory Reset, install on Android with apps and watchfaces and unpair on Android before trying to pair with iPhone.
That was a no go as well.
Probably a way to pair with both possible but no solution yet it seems.

BlazingGlory53 said:
Mine connected with 1.1.1.2006643, but it is draining the battery like no other. Now, I'm updating it to latest version with another phone, so I'll provide an update on how it works.
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Did it work?
How exactly did you update it to 1.3 with another phone? I've paired my moto360 with and Android phone and updated it but it won`t show on Android Wear iOS to pair...
It seems like Android Wear iOS installs the 1.1 whenever I pair it with moto360. 1.1 is draining my battery so fast it becomes a useless watch. It actually drains faster than the charger can charge.
S.u.c.k.s

Mine was draining battery like crazy. Updated my 360 and 2 resets later all seems like back to Normal with the battery.

mlmfilho said:
Did it work?
How exactly did you update it to 1.3 with another phone? I've paired my moto360 with and Android phone and updated it but it won`t show on Android Wear iOS to pair...
It seems like Android Wear iOS installs the 1.1 whenever I pair it with moto360. 1.1 is draining my battery so fast it becomes a useless watch. It actually drains faster than the charger can charge.
S.u.c.k.s
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Android Wear for iOS does not modify the OS on your watch.
If your watch is on 1.3, it will not change.
You have to do a factory reset in order to pair it with iOS.

Found this on Reddit written by RobertJP:
First I found one to try LCARS Android Wear Watch Face LCARS Android Wear Watch Face
Then I used the Evozi APK downloader http://apps.evozi.com/apk-downloader/ to get the phone APK
Extracted the APK (like a zip file)
Found the APK meant for the watch (android_wear_micro_apk.apk) in the extractedapk > res > raw folder
Enabled ADB on the watch (Settings > About > tap Build Number I think 7 times which enabled Developer Options)
Swipe back to previous page, Open Developer Options
Tap ADB debugging to enable
Tap Check icon to enable it
You can now type adb shell on your computer which will give you a card on your watch to allow it
Once you have a prompt you can type exit and hit enter to get back to your computers prompt
From there you just type:
adb install /location/of/android_wear_micro_apk.apk
Once it is installed it will say so on the watch and will be available in the watch face selection carousel

BrumBrum74 said:
Found this on Reddit written by RobertJP:
First I found one to try LCARS Android Wear Watch Face LCARS Android Wear Watch Face
Then I used the Evozi APK downloader http://apps.evozi.com/apk-downloader/ to get the phone APK
Extracted the APK (like a zip file)
Found the APK meant for the watch (android_wear_micro_apk.apk) in the extractedapk > res > raw folder
Enabled ADB on the watch (Settings > About > tap Build Number I think 7 times which enabled Developer Options)
Swipe back to previous page, Open Developer Options
Tap ADB debugging to enable
Tap Check icon to enable it
You can now type adb shell on your computer which will give you a card on your watch to allow it
Once you have a prompt you can type exit and hit enter to get back to your computers prompt
From there you just type:
adb install /location/of/android_wear_micro_apk.apk
Once it is installed it will say so on the watch and will be available in the watch face selection carousel
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Click to collapse
This works for a USB cabled watch, Moto 360 won't work.

Works on iPhone 4s also. Or at least it is for me.

Here's my experience. With 1.1 watch os, won't work. Upgraded to 1.3. Can connect with iPhone 5s now. However, only google cards work, not other notifications from other apps. Reset it and went back with aerlink.
Sent from my iPhone using Tapatalk

Moto 360 1st Gen won't update

As the title suggests I cannot get an OTA update for my Moto 360. I've had it for a couple of days and it is still on version 4.4W.1. I have tried every suggestion I have found, using multiple versions of Android wear, and resetting the watch a lot.
Can anyone help?
Edit: Phone has Google Play Services version 8.3.00, Watch has version 8.2.98
Phone has Android Wear version 1.3.0.2369832, Watch has version 1.0.1.1387258
Resyncing apps has had no effect

This is what you can do if you, so you can get your updates.
Step 1) Reset the watch
Step 2) While the watch is resetting, unpair watch in phone via bluetooth settings (this part is key)
Step 3) Uninstall and re-install the Android Wear app
Step 4) Pair normally
Step 5) Once paired on watch, before even doing tutorial, go to Settings and check for updates

Also which android version are you on.

Hi there,
I bought the Moto 360 1st gen last week from Google store and I am having the same problem. My details of Android wear are as follows:
Andoid Wear Vesion 1.01.1526154
Play service 8.3.01
My phone is Samsung Note 3, Android 5.0
I read the procedure you have mentioned and did exactly as you mentioned, however, nothing happens. The software update shows 'Downloading' for some time, then it shows 'Something went wrong' and comes to ground zero. Moreover, it got disconnected from phone for no reason. When I am trying to update it again, it shows the following message instead of updating:
[Public]Full OTA to LCA44B
I am not sure what is happening and the battery is draining like hell. I think from 100% to 80% in just 5 min and the watch becomes very hot during this time.
Not sure a bad investment or I do not know how to do it
Please assist...

Android 6.0 issues

Ever since I installed Marshmallow on my phone I don't get notifications on my watch. They both say they're connected and my notifications are turned on in the wear app and in sound and notifications in my phone settings. Even when I try to push a fake notification it doesn't work. My watch is running 5.1.1 and my wear app is 1.3.0.2166028. I also have gotten a message on my watch saying there is no Google play installed on my phone but it is. If anybody can help I would appreciate it.

i had an issue at first with mine. what i did was uninstall android wear and unpair with the phone. then, wipe the watch. do a full factory reset. (charge it above 80 percent or itll complain on first boot) then after you get the watch to the screen of pairing install android wear and pair. after this wait for everything to finish. remember the watch does everything over bluetooth at this point so give it some time to sync.
after that it should work. you can test it then inside the app. took me a couple of resets to get my watch working perfectly.