Develop Bugs

Try again on your phone

My watch or phone has suddenly decide it will not message or make calls, my phone is a Galaxy S4, I have not installed anything on either device to change the status quo and yet every call or message request is answered by try again on your phone , the phone itself works fine, I have restarted both devices, any ideas?

You could try unpairing then repairing the watch from both devices . if not reset
Sent from my HTC One_M8 using XDA Free mobile app

Tried that after I posted, reset watch, but not phone, resetting the phone would be a last resort. I'm going to try it with another device Tomorrow so I can identify which device is the problem.

Same problem here
I have Nexus 4 with KitKat and Moto 360 with 5.0.1 and have the same problem. It started today. Tried clock reset android wear and Google Now reinstall, none of which helped.

I don't know if this is any help but on mine if I restart the phone I found I could text again from the watch, I would try to initiate a call and then I would get the error again, back to send a text and same problem.....BUT....if I restart the phone and only use the watch to send texts then it's fine, not a full fix I know but I'm hoping the update from 4.4.2 will fix it, just odd that it started overnight, everything was fine Friday??

Also, it won't register on my watch when a call is incoming on the phone.

Same issue here, though I am trying to use the "Note to self" feature: moto360 with a droid turbo, no lollipop yet.
Doesn't work even after a phone reboot, nor after getting Google Now setup. Anyone make progress on this?

Just got my 360, linked to an Oppo Find 7 (4.3). Having a lot of these "try again on your phone errors". Couple times it has worked, but often it doesnt.
Does the error signify a bluetooth link error or what?

Not Moto 360 but LG W Watch R...
.. with the same issue from today so this might no be a Moto Issue.
I took a screen shot of the watch, see attachment
The phone and watch are connected according to the companion and I do get notifications and cards on the watch
I've reset the watch an repaired, didn't work.
Restarted he phone as suggested by majreaper, didn't work
Phone: Xperia Z2, Android 4.4.4
Lg Watch R: Wear 5.0.1

My issue is solved
I have solved by downgrading Google Now app to version 3.6. Now I can initiate call and send texts from Moto 360 5.0.1 again. Using it with Nexus 4 KitKat 4.4.4.
What I did:
1. Go to setting > appplications > all
2. Find Google app
3. Uninstall updates
4. Get 3.6 version apk from apkmirror. http://www.apkmirror.com/apk/google-inc/google-search/google-search-3-6-16-1614640-arm-apk/
5. Install it.
You might want to disable autoupdates for Google app for now. It can be done in Play Market.

That fixed it for me, thanks samfromlv!

The above works for me at least.
I just tried the above suggestion and un-installed the google app update although I didn't install the link shown. I just downloaded the latest from the play store (as an update) and it solved the issues I was having (again at least for now). So worth a shot for anyone having this issue. Was tearing my hair out over this

Won't stay connected

Just got this watch. I had the Moto 360 before, it worked fine.
This doesn't want to stay connected. I have to reset the watch, uninstall Android Wear and re-install it, then it'll connect once. After that, it disconnects and won't connect again. So notifications, syncing, weather, etc don't work.
Looking at my phone in Android Wear it just says Connecting.... on the watch, it says disconnected. Going into Bluetooth settings doesn't do a damn thing either.

Try Bluetooth Auto Connect from Playstore, it´s working for me on a Note3 with Omega Rom

Thanks for the reply. I managed to sort it out... I missed the step to click "trust device" during the initial set up. I didn't realize that was a necessary step for the watch to stay connected. You'd think it'd just do it automatically.

I don´t know, if it´s automatic, but i have the function with klicking on "trust device", no change, only the "Blutetoot Auto Connect" app is working.

This piece of crap is doing it again. Once its been disconnected, it won't connect again without complelety startinh over and resetting everything.
I'll check out that app.
You know, people can bash apple all they want, but at least their **** actually works properly.

Hasn't happened in a while, but if mine won't connect I just go to the android wear app and disconnect the Zenwatch then connect again. Works every time...

Tried that, many times.. never works. That app doesn't work either.

Well this is a serious problem I've had the watch for about six weeks now it took awhile to get initial set up to begin with I was at the point to return it on the first day , then I don't know how but it just paired and started working fine , I was very happy until today turned the watch on it wasn't paired and I've literally been trying for hours to get this chit to connect with no luck I've reset it ,tried the app mentioned above no luck at this point I give up I bough it at best buy but I'm past the return period I'm going to try and find some customer service rep ,at this point I give up trying to get the watch to work,if anyone knows of a customer service phone number I would greatly appreciate it , or if anyone here has any helpful information , ,I'm pretty tech wavy. But I surrender at this point what a shame I really liked the watch but the aggravation factor is to much ,sorry for the.long rant but there's no where else to vent or look for help maybe together as a group we can find some answers again any help would be greatly appreciated......

did you forget the watch in your phones Bluetooth settings?

kellybrf said:
did you forget the watch in your phones Bluetooth settings?
Click to expand...
Click to collapse
Thank's for replying but yes I've tried everything under the sun , just got home from work , going to see if I can't find a customer service number , if I can't get it resolved by the weekend I might as well throw 200$ in the Trash because That's where it's Going ....................:crying:

Go to settings / apps on your phone. Find google play services under running apps. See if device connection service is running. If not try rebooting your phone then the watch in that order and try to pair. You could also check if there is an update for play services and update if there is.
Sent from my LG-D802 using Tapatalk

Same issue here, boxing up my ZenWatch and bringing it back to Best Buy today. Still within the 15 days. I really like the watch but these random disconnects are a killer. Most of the time it auto-reconnects but every now and then I have to reboot everything--which is kinda ridiculous if I'm out running.
At least I'll have a different watch with everything else the same for comparison sake and report back.

Have you tried uninstalling zenwatch manager? Mine started disconnecting after the last update, and uninstalling seems to have fixed my issue
Sent from my SM-N900P using XDA Free mobile app

I had the same problem I think the update from google services broke it.
unpair the watch from your phone then factory reset the watch and this is IMPORTANT pair your watch using "android wear" NOT the Bluetooth from the system phone
after I paired my watch using Android Wear now the watch stay connected and reconnect normally

keops777 said:
I had the same problem I think the update from google services broke it.
unpair the watch from your phone then factory reset the watch and this is IMPORTANT pair your watch using "android wear" NOT the Bluetooth from the system phone
after I paired my watch using Android Wear now the watch stay connected and reconnect normally
Click to expand...
Click to collapse
After half a day working this seems to be the solution, thanks. :good:

Bad luck: two days later same problem persists (frequently disconnecting)

I am getting pretty tired of my Zenwatch not staying connected either. $200 is a lot of money for a watch that doesn't work right. It's had three or four updates since I bought it and it still sucks, should have sent it back the first week.
The Google nag to enable Google Now in the Android Wear screen is also a sore spot with me, if I wanted it enabled it would be enabled.
This whole "wearables" thing seems to be a poorly executed fad more than anything else, one that I'll be avoiding from here on out.

why would you have a watch that relies so heavily on google now and not enable it? connection has been just fine for me no several phones and software versions since I got it in January

kellybrf said:
why would you have a watch that relies so heavily on google now and not enable it? connection has been just fine for me no several phones and software versions since I got it in January
Click to expand...
Click to collapse
Same here. I mean, it has disconnected maybe 3 times since I got it in November, but it hasn't been a big issue. Toggling BT on the phone reconnected it. I also agree with you about Google Now. It's central to how Wear works. Using a Wear device without Now would be like buying a car and trying to drive it without starting the engine.

kellybrf said:
why would you have a watch that relies so heavily on google now and not enable it? connection has been just fine for me no several phones and software versions since I got it in January
Click to expand...
Click to collapse
You don't need Google now to benefit from owning this watch.
1. I like the ability to change watch faces and create my own with Watchmaker.
2. I can answer or dismiss a call from the watch.
3. Text and email notifications.
That's all I care about, anything else is an unnecessary distraction.

permanent pin locked screen

I need some technical help as I have a really weird problem with my zenfone 2. A couple of weeks ago I bought some skype credit and made a phone call. For some ungodly reason right after this call there was a pin screen in place, with no warning or messages. I tried to put in several pin numbers as I thought it was a sim lock but nothing could get past the lock. I tried putting in 5 wrong codes in the hope to see a "forget password" button but nothing. I tried resetting the lock via google device manager and it says that it can't since a screenlock is present and will not reset the pin. I have even tried to get into recovery mode so that I can do a factory reset but at this stage I get an "error" here so this avenue is also blocked. I have even attached the phone via usb to the computer but the computer sees and empty hard disk. I have even tried to use adb to take a look inside, but this did not work either as the device is not seen. I have also tried rebooting in safe mode but the screen lock behaviour is just the same. . At the moment the wifi is also off so now google device manager can not locate the phone So at the moment I am out of ideas. I am now inclined to believe that my phone has been hijacked by some sort of new yet super sophisticated lockware/malware.
I have already accepted that all our family photos including the ones from our recent holiday are permanently gone for good with no chance in hell of recovering them.
Does anyone have any ideas to get around this annoying problem?
So what are my options? Is there any software that I can use to break this beasts back? Do you have any suggestions?

http://forum.xda-developers.com/showthread.php?t=3316831
Try this it might work
Sent from my ASUS_Z00AD using Tapatalk

Thanks ... where is the original article as how to use this ...

niannella said:
Thanks ... where is the original article as how to use this ...
Click to expand...
Click to collapse
Just flash it in recovery
Sent from my ASUS_Z00AD using Tapatalk

Unable to stay connected after s7 Nougat update?

Since i upgraded my s7 to Nougat, my Smartwatch 3 has failed to stay connected to the phone. Most of the time it refuses to connect at all.
Ive googled for days now, trying all of the usual stuff including clearing the bluetooth cache and wiping the system cache, unpairing the watch, safe mode, forgetting the watch and repairing, removing android wear.
The setup starts working and then during the sync stage, i start getting the bluetooth share has failed message several times although most apps seem to sync eg watchmaker pro and strava.
My question is should the Smartwatch 3 still work correctly with my phone even though the phone is on Android 7.0 and the phone is on 6.0?
Thanks
Andy

My SW3 works great with my HTC 10 running Nougat.
Have you tried doing a factory reset on the watch?

That was going to be my last resort!
Think I may be there though
Thanks,
Andy

Just completed a full reset. Paired first time but crashed several times with bluetooth share has failed.
Failed to complete and no longer connects

I'm also on 7.0 and no problem at all. Maybe is something wrong with your BT from S7, unfortunately I have to tell you to try try factory on the phone, if you can't find out. Samsung for me have strange way of using there BT connections maybe this is why.
Hope I'm not starting any flame but.... that's why I'm on HTC (and not only), Samsung (S4 and S5) phone several times have blocked my car BT system...
Sent from my HTC 10 using Tapatalk

Thanks for the feedback. I have done a factory reset and it made no difference, but maybe it is a Samsung issue as nobody with an S7 has indicated they are using an SW3 with nougat.
burleanu said:
I'm also on 7.0 and no problem at all. Maybe is something wrong with your BT from S7, unfortunately I have to tell you to try try factory on the phone, if you can't find out. Samsung for me have strange way of using there BT connections maybe this is why.
Hope I'm not starting any flame but.... that's why I'm on HTC (and not only), Samsung (S4 and S5) phone several times have blocked my car BT system...
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse

I'm having same issues. Updated S7 edge to Nougat last week and everything running fine until SW3 ceased connecting today. Tried everything other than factory reset on phone and cannot get connection to SW3.

Mine has started working after a month of failing.
It's been connected for a couple of days without any disconnections.
The latest attempt was no different to any others.....
I switched off the watch, wiped the system cache, restarted the phone and watch and lt connected.
I left it alone as apps started to sync and there were some bluetooth share has stopped messages but everything works!

try this:
https://forum.xda-developers.com/pixel-xl/help/bluetooth-off-t3572982

andyshandyman said:
Since i upgraded my s7 to Nougat, my Smartwatch 3 has failed to stay connected to the phone. Most of the time it refuses to connect at all.
Ive googled for days now, trying all of the usual stuff including clearing the bluetooth cache and wiping the system cache, unpairing the watch, safe mode, forgetting the watch and repairing, removing android wear.
The setup starts working and then during the sync stage, i start getting the bluetooth share has failed message several times although most apps seem to sync eg watchmaker pro and strava.
My question is should the Smartwatch 3 still work correctly with my phone even though the phone is on Android 7.0 and the phone is on 6.0?
Thanks
Andy
Click to expand...
Click to collapse
If you use in the phone the option "deep kill all apps" in recen menus... you will have sync problem... It happend me with my op3...

I have similar problem with my S7. It works fine with bt connection as long as i connect the watch over wifi. Then no more bt connection is established, only wifi. Turning off wifi makes the watch permanently offline.
Very annoying as my watch can't sync when outside my wifi range.
Any solution so far?

Google Cloud Sync for Samsung Wear OS Lte Watches Solution

Recently, I took my lte watch 4 classic to a trip where I left my phone in charging at hotel, I was able to get calls and messages but no other notifications showed up during the watch lte period, the older tizen watches with Samsung sync were working great, I was a little bummed and was researching about Cloud Sync from Google, many reported that it was working fine until, I read a comment back from 2016/17 where they said they had the issue solved, funny enough I tried it out, The comment said, to make Google cloud sync work, we have to delete the data from Google play services, I deleted it and was greeted with watch not connecting to phone, so I had to reset the watch and connect it back again, once done, I left the watch on charger for a good 1 hour connect with phone via Bluetooth, so that background apps maybe updated, once done, I took the watch out to a stroll and now I could see the cloud sync icon in watch panel and whatspp/telegram messages were coming through along with notifications, we can also reply to the messages from cloud platforms, do follow the above steps if you have a lte watch and cloud sync isn't working, be sure to backup data before resetting, also Bluetooth watches work with call and text on other devices via Samsung so that had no problem when connect with wifi when not with phone, that also had cloud sync but worked fine with wifi network. Let me know if this helped.

Thank goodness for this post. Another page was saying I would have needed to factory reset my whole phone, which would have been a royal pain. Also, nowadays, in the spot where "clear data" would be for Play Services, there's a Manage button (at least on my Galaxy S22+) that lets you clear only the data related to Wearable, so yes, I needed to reset my watch but now Remote Connection is working again!

Good to know! Kudos

I have the same issue. Use a S22ultra. Have GW5 Pro with LTE (tmobile)
Is there any particular sequence in which we need to clear storage on phone and reset watch?
Also do I need to remove the watch data plan also?
Thanks

@StarLordPK @galaxys @askop Any suggestions? I cannot seem to get the cloud Sync (remote connection) working inspite of clearing GooglePlay storage and watch reset.
Any particular sequence to try? Thanks in advance.

myechophone said:
@StarLordPK @galaxys @askop Any suggestions? I cannot seem to get the cloud Sync (remote connection) working inspite of clearing GooglePlay storage and watch reset.
Any particular sequence to try? Thanks in advance.
Click to expand...
Click to collapse
Hi, you need to clear play services storage instead of play store, I attached a screenshot on what to clear, also be mindful that once you clear the play services storage watch won't connect and work with phone, you'll have to reset the watch and connect it again to phone. Let me know if you have any other questions.

myechophone said:
I have the same issue. Use a S22ultra. Have GW5 Pro with LTE (tmobile)
Is there any particular sequence in which we need to clear storage on phone and reset watch?
Also do I need to remove the watch data plan also?
Thanks
Click to expand...
Click to collapse
Yes please remove data plan before clearing out play services, although you can reset the watch with data plan intact, would recommend removing the data plan and adding it after reconnection.

StarLordPK said:
Hi, you need to clear play services storage instead of play store, I attached a screenshot on what to clear, also be mindful that once you clear the play services storage watch won't connect and work with phone, you'll have to reset the watch and connect it again to phone. Let me know if you have any other questions.
Click to expand...
Click to collapse
Oops. I did clear PlayServices storage and not GooglePlayStore..
Still no go

StarLordPK said:
Yes please remove data plan before clearing out play services, although you can reset the watch with data plan intact, would recommend removing the data plan and adding it after reconnection.
Click to expand...
Click to collapse
I see. Haven't removed the plan. Will try once removing it. Thanks

myechophone said:
Oops. I did clear PlayServices storage and not GooglePlayStore.. 
Still no go
Click to expand...
Click to collapse
myechophone said:
Oops. I did clear PlayServices storage and not GooglePlayStore..
Still no go
Click to expand...
Click to collapse
Did you clear the watch managers also ? You'll need to do that before reconnecting

StarLordPK said:
Did you clear the watch managers also ? You'll need to do that before reconnecting
Click to expand...
Click to collapse
Watch manager?

myechophone said:
Watch manager?
Click to expand...
Click to collapse
Attached a video on how to do it check it out

StarLordPK said:
Attached a video on how to do it check it out
Click to expand...
Click to collapse
Will try that and share updates soon. Thnx

Hi. I'm having the same issue, but it's NOT and LTE galaxy watch pro phone --- wifi only. It looks like Cloud Sync is enabled on both phone and watch, and I'm signed into my Samsung Account. What happens is if I leave my phone on its charger one one side of the house, I can't make calls and I don't get notifications when I'm out of bluetooth range but I am within my home wifi network.