So my wife began having issues with her s3 about a week ago. Couldn't receive our place calls but data worked correctly. My phone hasn't had this issue but I'm rooted running old radios. So we call Sprint and they run us through the usual, update profile, factory reset and eventually we have a phone that seems to work. That only lasted a few days though. Spent said I'd it becomes an issue we should consider reps aching the phone so we go to best buy to replace it through insurance. New phone comes in and best buy cannot get the phone to work. Same issue, data works, no voice/text. Before the new phone I was 80% sure it was network related. Reason being when her phone was having this issue I couldn't even reach her voicemail when I called her phone, it would only give a busy signal. Now that a second phone has the same issue I'm definitely convinced but Sprint insists we take it to a repair center to have them check it out. I decide I want to test my theory and put a touch wiz Rom on my phone, upgrade to md4 radios, update profile, bam, no voice/text, only data. Downgrade radios, update profile, everything works. So off to Sprint we go, about 20 miles north of us. We get to the store and of course they are going to want to update the profile. I test the phone while we are up there and it doesn't work. As soon as I update the profile it works. Does the phone pull the profile data directly from the tower? It's really just curiosity at this point as to what might actually be wrong since my wife's phone is fixed, until the system tries to update the profile while we are home. My thinking was that if the profile data is stored directly at the tower that maybe out tower is corrupted in some way. Sprint reps tells us it is simply die to tower upgrades but it's not an issue of coverage, we have bars and data. The busy signal when trying to call the phone makes me feel like it is a much different issue than they care to recognize.
Sorry for the wall of text but if anyone has a good idea what the root issue might be or who to contact at Sprint that will actually pay attention to what I'm telling them let me know.
Sent from my SPH-L710 using Tapatalk 2
You may want to try ##72786# in the Dial Pad. It will do the Hands Free Activation again. The Device will Reboot once. Just let it do it's thing.
Did that a number of times. Same result, no voice but data works. So far updating the profile while on a different tower or downgrading the radios has been the only fix.
Sent from my SPH-L710 using Tapatalk 2
One thing that keeps coming back in my brain. Is that you had the same issue in two different devices. I would tend to say the issue is on Sprint's side of things. Did they check your account, to be sure there are no restrictions on it ?
TEAM MiK
MikROMs Since 3/13/11
They did and no restrictions. I'm going to try it again tonight but I'm fairly certain I can replicate the issue.
Step 1, flash to touch wiz
Step 2, update to md4, at this point everything will probably still work
Step 3 update profile. At this point I should lose voice/text service while retaining data if I'm correct. And again, if I get within range of a different tower and then update profile it will again work. After updating off a different tower service will continue to work at my house as well. Let the testing begin...
Sent from my SPH-L710 using Tapatalk 2
In live in a major city and have had no problems with my Galaxy S3 for the last year and a half. I upgraded to 4.3 OTA in early December. Since Friday night I have had the issue described in the title.
Here is what I have done:
1. Called Sprint Support from another phone. Result: Take it in to a store.
2. Did a soft reset. Result: Problem still there.
3. Did a hard reset. Result: Problem still there.
4. Take it to a sprint store. In the store there is reception albeit only 1 or 2 bars. I explain the problem and they take it to do a repair order on it. Result: They do a hard reset and check the phone with some software checker (Slate I think they said?). All good to go.
Yay! I take it home and bam same problem.
5. I call up the store and they verify coverage at my street address. I have the best coverage area regarding tower density, etc. with no towers being worked on. Plus My wife's Galaxy S2 works fine. Result: We'll replace your phone but it will take over a week!!!
Can I reflash some portion of the system to get my antenna or radio to work correctly again? I need my phone to work for business.
Thanks in advance for your help!!
I would suggest leaving it alone. Maybe try to call Sprint, or go into the store. Let them know that you need the device for business, and cannot be without a working device for a week. They may be able to either expedite the order, or get you a loaner. Worse case scenario they say no.
I wasn't sure from reading this, but has a reactivation been tried? Open the dialer and type ##72786#. Worth a shot.
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
iam87x said:
So my wifes phone no longer likes to be bothered with phone calls or text messages. Her phone has been running flawlessly since we got it and about a month ago she dropped it and cracked the screen. It was too the point where the touch screen wouldn't respond to anything and we had to have it fixed. She took it to one of those places in the mall and they said they could have it back to us in a week or so. Once she got it back, she has had constant issues with not being able to connect to the Sprint Network (only for phone calls, data and wifi still work fine). She often roams but still with very little signal strength. She tried a factory reset, as per the Sprint Customer Service suggestion, and it did nothing. She had remained Unrooted up until this point and I finally convinced her to come to the dark side. I did the root, installed TWRP, and flashed her with Optimus DE. I got no change. I reflashed her Radio. Still nothing. I am at Wits end on this one and ask for some guidance. It would be much appreciated
(ps. She doesn't have insurance on her phone.)
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It sounds like the antenna may not have been reconnected upon completion of the screen replacement. At this point though I would attempt a PRL and profile update for the phone. If that still doesn't work I would take it back to the repair shop and request they check the antenna since it was working before the repair.
This ^^^^ And also, Optimus DE can have weaker signal. Try a Stock ish ROM. You can also try going to Settings>About>More>Mobile Networks and check CDMA. It can help too.
Sent from my LG-LS970 using XDA Premium 4 mobile app
Thanks for the suggestions, I will let her know about the antenna issue, that sounds like it possibly could be the case. I tried Stocktimus as well as Optimus DE, I just forgot to mention it. I chose the most basic (closest to Stock option) it had.
Also, I tried the PRL and Profile update and it had no change in signal.
Thanks for the replies.
To make a long story short, I bought a T-Mobile unlocked Note 3 off of Swappa, and after three tries I finally got one that didn't have mismatching IMEI numbers, or one that got blacklisted like 5 days after I activated it. Anyway. This newest one was activated and fine until I got home and I did the OTA updates. Now it is saying that my "IMEI Cert: FAIL, -4" when I hit the *#0011# code; resulting in my loss of service. I have been looking all over the internet for a fix for this, and I can't find anything except for other people with this issue, and websites with poor English saying to pay them to fix it. Does anyone have any real info?
A quick Google suggests that using Odin to flash a stock ROM might fix it. I would do a full factory reset first as well. Get things back to base stock, as much as possible.
I seem to recall that some issues with EFS backup/restore in custom recoveries early on were fixed by wiping the EFS partition and rebooting. Apparently the modem firmware has a way to rebuild it on N3. For details, search the general forum and/or development forum. I don't recall details, just some talk about it working as a way to fix devices that got messed up. Don't even ask here about changing IMEI or other illegal options. They are not allowed on XDA, if they are even possible.
I can't believe you went through 3 bad phones. One would have been enough for me. I simply don't buy used phones online anymore. It's not worth the bother to me. I buy direct from TMO as I can make them fix it if they give me a bad one. Sucks, but since they can blacklist any time, and leave you hanging, I want to be sure I have a reputable place to go to get it replaced if that happens. I hope you get yours working again.
Drixnya said:
To make a long story short, I bought a T-Mobile unlocked Note 3 off of Swappa, and after three tries I finally got one that didn't have mismatching IMEI numbers, or one that got blacklisted like 5 days after I activated it. Anyway. This newest one was activated and fine until I got home and I did the OTA updates. Now it is saying that my "IMEI Cert: FAIL, -4" when I hit the *#0011# code; resulting in my loss of service. I have been looking all over the internet for a fix for this, and I can't find anything except for other people with this issue, and websites with poor English saying to pay them to fix it. Does anyone have any real info?
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This may be a little bit late, but I just discovered that I could fix mine with the exact same issue by flashing a Jelly Bean modem for my model.
Under any firmware on KK or LP, it would Certi: Fail, as soon as I flashed a JB modem, it worked again and passed.
[Q] Switching G3 from T-Mobile to AT&T? (...also temporarily back to stock question)
Sorry for any eyestrain on this one!! At this point, I don't see any option except to switch carriers. I'm hoping I can still use my G3 (D851)... From the posts I've found, it appears I can take my G3 to AT&T. One person said I wouldn't get LTE, yet at least another stated they'd switched with success (see: Love my G3, hate T-Mobile)
My main questions are: 1) can it truly be used on AT&T's network and get 4G/LTE speeds (I'm on the Westbank of New Orleans, if that helps)? And 2) I've read T-Mo will provide the unlock code for me to switch to AT&T, but what about the software? Does AT&T do anything more than provide a SIM card? Mine is currently running flashed stock 20b, rooted, and have TWRP flashed. I'm wondering if I should do an "untouched stock restore" using ThePagel's or ...?
The history (and one other thought/question before jumping ship):
From the start, I've had normally very slow data speeds and of late, dropped or missed calls (voicemail alert pops up while I've had my phone next to me and didn't ring once), etc. I've talked/worked with tech support over the months without any resolution. Their Personal CellSpot hasn't helped boost or stabilize my calls in my home. And using wifi calling works ok (not sure it's 100% either), but not practical nor reasonable when I'm paying for LTE (or at least stable 4G) service! I get great speeds and stable calls even .25 miles from my home & neighborhood, but very poor service at and around my neighborhood.
Talking with support the last time resulted in them realizing my phone is rooted and stating the warranty is now voided!! They still said they'd look into it, but think they'll just point to the rooting as the cause. But it's not the phone as I get great speeds outside of my neighborhood - as close as .25 miles away. I also switched SIM cards just to make sure it wasn't that...
Last thought was reflash stock 20b (or should I use 20e, if I can use one click to reroot 20e later?) using [Firmware](Upgrade+Root/Downgrade/Unroot) Files+Flashing Guide [TOT/KDZ/TWRP] 6/10/15 via the TWRP method (wipe and installing D85120B/E-Untouched_Stock_Restore.zip) and see if that helps any first. Plus maybe support will be more helpful having it back to stock before I jump ship!
Thanks and again sorry, for the long post but wanted as much info as possible along with my questions!
Switching to Att should work since they both use the same networks, though i would suggest flashing stock and see if that helps although it just seems that your house is in a dead zone
Inside my house is horrible (at best 1 Mbps if I'm lucky, even with the Personal cellspot appearing to be have a strong signal). But it's still only around 2 Mbps up to 2-3 blocks away from my house too...then gets a lot better. And my neighborhood is a very populated area a few blocks off the main expressway/highway!
To flash back to stock to check and see, I can use ThePagel's TWRP method at: [Firmware](Upgrade+Root/Downgrade/Unroot) Files+Flashing Guide [TOT/KDZ/TWRP] 6/10/15, use D85120E-Untouched_Stock_Restore.zip for TWRP, do all 15 steps, and then test?
Either way (it fixes my issue or I go to AT&T), I can later re-root using One Click and re-flash TWRP, right? Also curious if/when I go to AT&T, do they re-flash with their own bloatware or just provide a SIM card (can always call them too, but am curious about other's experiences). I should be able to re-root and clean off (or freeze via TB) their bloatware if they do re-flash?
Also figure I can dump my insurance since T-Mo "voided" my warranty (unless the tech notes don't go anywhere) *sigh*.
Again thanks for any/all suggestions and confirmations on switching, re-flashing, etc.
wha2do said:
Inside my house is horrible (at best 1 Mbps if I'm lucky, even with the Personal cellspot appearing to be have a strong signal). But it's still only around 2 Mbps up to 2-3 blocks away from my house too...then gets a lot better. And my neighborhood is a very populated area a few blocks off the main expressway/highway!
To flash back to stock to check and see, I can use ThePagel's TWRP method at: [Firmware](Upgrade+Root/Downgrade/Unroot) Files+Flashing Guide [TOT/KDZ/TWRP] 6/10/15, use D85120E-Untouched_Stock_Restore.zip for TWRP, do all 15 steps, and then test?
Either way (it fixes my issue or I go to AT&T), I can later re-root using One Click and re-flash TWRP, right? Also curious if/when I go to AT&T, do they re-flash with their own bloatware or just provide a SIM card (can always call them too, but am curious about other's experiences). I should be able to re-root and clean off (or freeze via TB) their bloatware if they do re-flash?
Also figure I can dump my insurance since T-Mo "voided" my warranty (unless the tech notes don't go anywhere) *sigh*.
Again thanks for any/all suggestions and confirmations on switching, re-flashing, etc.
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Click to collapse
yup! just use ThePagel's method and if it still is having problems, you could always go to At&t.
they don't install their own bloatware either and i think that they just give you the SIM card if you already have a phone.
Thanks so much! And that was my impression - just a new SIM card if I switch to AT&T.
One last question - I'd figure flash 20e straight off to test and have the latest. To be sure, but does One Click work on 20e (I've only used PurpleDrake while still on KitKat)? It lists 5.x.x as supported, but don't want to "lock" myself out from getting rooted again!!
wha2do said:
Thanks so much! And that was my impression - just a new SIM card if I switch to AT&T.
One last question - I'd figure flash 20e straight off to test and have the latest. To be sure, but does One Click work on 20e (I've only used PurpleDrake while still on KitKat)? It lists 5.x.x as supported, but don't want to "lock" myself out from getting rooted again!!
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Purpledrake works on 20e, thats how i rooted my Replacement, usually if it doesn't work, it wouldn't even touch it so you cant get locked out.
JudgeZexion said:
Purpledrake works on 20e, thats how i rooted my Replacement, usually if it doesn't work, it wouldn't even touch it so you cant get locked out.
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Most definitely appreciate the continued responses! I should have worded it a bit clearer...while I don't want a problem with rooting, mentioning "lockout" earlier actually I'd meant just that want to install 20e and be able to get root back!
Thinking about it, I can always go back to 20b and root if necessary if I do encounter problems with PurpleDrake or One Click. From reading each strength & weakness, using the TWRP method back to stock should be sufficient. It'll either clear up my data/reception issue or show it's due to low signal in my neighborhood. Doubtful though since the phone does well in other areas. But maybe being stock I can get a final verdict from from T-Mo support before I opt to jump ship. But not sure about any recourse on them "voiding" my LG warranty due to being rooted *sigh*.
wha2do said:
Most definitely appreciate the continued responses! I should have worded it a bit clearer...while I don't want a problem with rooting, mentioning "lockout" earlier actually I'd meant just that want to install 20e and be able to get root back!
Thinking about it, I can always go back to 20b and root if necessary if I do encounter problems with PurpleDrake or One Click. From reading each strength & weakness, using the TWRP method back to stock should be sufficient. It'll either clear up my data/reception issue or show it's due to low signal in my neighborhood. Doubtful though since the phone does well in other areas. But maybe being stock I can get a final verdict from from T-Mo support before I opt to jump ship. But not sure about any recourse on them "voiding" my LG warranty due to being rooted *sigh*.
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i'm almost sure that it has nothing to do with your phone and t-mobile just doesn't want to admit the signal strength since your reception is fine not even a mile from your house so they are blaming it on you Rooting
i don't know how they can just say your "voided" since they really haven't even looked at your phone, if anything you could go to a store just say to replace it and if they say it's voided show them that it's in stock
JudgeZexion said:
i'm almost sure that it has nothing to do with your phone and t-mobile just doesn't want to admit the signal strength since your reception is fine not even a mile from your house so they are blaming it on you Rooting
i don't know how they can just say your "voided" since they really haven't even looked at your phone, if anything you could go to a store just say to replace it and if they say it's voided show them that it's in stock
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Quite true, I think I'm beating my head against a wall as it appears to just be a dead spot. I figure if nothing else, I'm getting my phone set stock with 20E (in preparation for going to AT&T & removing T-Mo bloatware). I wondered about getting a new phone since all else has failed. Figure they might balk w/o out tech support's go ahead(?). Also with JUMP protection, do I qualify for a new phone or a refurb (likely best to stay w/mine if it's a refurb seeing my phone seems fine anyway).
As for detection, T-Mo has their software along with a health check which makes note of rooting or not. In talking with tech support the last time, it seemed they were able to tell...not sure if setting it back and talking with another might clear this, but...
Well, likely one last go around with support and see what they found in researching due to my call over a week ago (lol, do they really do any researching - last one stated they had all positive reports in my neighborhood - guess none of my neighbors have T-Mo!).
wha2do said:
Quite true, I think I'm beating my head against a wall as it appears to just be a dead spot. I figure if nothing else, I'm getting my phone set stock with 20E (in preparation for going to AT&T & removing T-Mo bloatware). I wondered about getting a new phone since all else has failed. Figure they might balk w/o out tech support's go ahead(?). Also with JUMP protection, do I qualify for a new phone or a refurb (likely best to stay w/mine if it's a refurb seeing my phone seems fine anyway).
As for detection, T-Mo has their software along with a health check which makes note of rooting or not. In talking with tech support the last time, it seemed they were able to tell...not sure if setting it back and talking with another might clear this, but...
Well, likely one last go around with support and see what they found in researching due to my call over a week ago (lol, do they really do any researching - last one stated they had all positive reports in my neighborhood - guess none of my neighbors have T-Mo!).
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Well, if you've payed more than half you can turn that phone in and get a new one, the protection will just give you a refurb. When mine broke I had to pay 100$ instead of 600$ for the refurbished.
I forgot about lookout, although if they say it's called health check it's probably the tmobile app since that has a feature literally called health check (check it off before calling if it's
on)
I haven't really seen their personal Hotspot stuff so I don't even know if it's just a signal repeater, though it probably is.
Unless they specifically asked people if their signal is fine, that "research" is probably fabricated.
Glad I could be of help! :laugh:
I plan on paying off the phone so I can "jump" ship, lol! In my experience with refurbs and it appearing to not be phone related, seems best to stick with my tried and true one (unless can get a brand new G3, but is that really a gain unless I jumped to a G4 first, big lol!!!!).
Yes, the main Personal cellspot is supposed to placed where the reception is strongest, and repeat the signal with coverage throughout the house (via a secondary repeater I believe). Doesn't seem to help any...
Exactly about the lip service. Once I did get one tech person who provided factual info. I asked how their coverage map could show good coverage at my daughter's middle school (good ways down the highway and less populated, but not rural, lol). Yet best I could get reception-wise was the "Make an emergency phone call" symbol!! She said the map was not correct. They were working on upgrading their 2g towers but it'd be some time... Shoot, the map hasn't change in over 10 months, so same canned statement as my neighborhood from day one: "Please be patient, they're upgrading the towers and it's not an over night process". And I can't even get 2g there!
My overall dissatisfaction is over 10 months and still using the tower upgrades in the middle of a populated area as an reason?? Wish they could physically check my area. Seems better when out in open, but it's clearly at least a 3-4 block area with issues. And especially when close to, or inside the homes. And don't understand how it can drop off so dramatically (0-.5Mbps inside my house and area homes, 1-2Mbps outside my door, 2-3Mbps in the street, and up to 10-15Mbps beyond 3 blocks) - but guess chalk that up to the towers, signal strength, etc.
Final response/result of my going back to stock & then re-rooting/installing TWRP.
Using the TWRP method of going back to stock via ThePagel's method worked without a hitch. Big thumbs up to him for his instructions!!
As expected, testing my speeds afterwards didn't make a difference but at least I had a clean phone running 20e!
To re-root, I tried PurpleDrake but it just didn't seem to work. It was similar to when I went back to 10m stock - made it part way and closed out. Rerunning seemed to get me root before, but no success this time. I went ahead and ran One Click and it went very smoothly (only issue was I had to manually put my phone into Download mode when it tried to identify my device/port). Afterwards, was able to use flashify and install TWRP without a hitch. So all in all, a rather painless test though most definitely appears I'll have to try switching to AT&T.
Oh and as for worrying about T-Mo support stating I'd "voided" my manufacturer warranty. No big deal since LG's warranty is only 1 year anyway and I'm at 11 months... I'll stick with my phone anyway - no sense tempting fate with a new one when I see good performance on it in other areas nearby. ...Unless someone has a good point on why to try and get T-Mo to swap it out before I switch!
Thanks again!!