everytime I make a call on my phone the screen goes blank as if the phone has turned off (the call still goes through).
after the call the screen doesnt come back on.
I have to hold the power button in to reset the phone.
I done a factory resetbut still the same issue.
Any ideas people?
confrontation said:
everytime I make a call on my phone the screen goes blank as if the phone has turned off (the call still goes through).
after the call the screen doesnt come back on.
I have to hold the power button in to reset the phone.
I done a factory resetbut still the same issue.
Any ideas people?
Click to expand...
Click to collapse
it might be your proximity sensor..
Whenever you make a call and hold the phone near your ear the proximity sensor detects this low distance between your phone and you and turns the screen off (maybe to save battery) ..
it means your proximity sensor might be damaged...
I'd recommend you to download CPUZ and check if the proximity sensor is working properly by holding your hand near and from the phone.. you should get 2 values:
0 cm while holding your hand near the phone
5 cm while holding away
you can also check out the lg hidden menu by typing in dialer
3845#*975# - lg e975
3845#*970# - lg e970
in the hidden menu goto DEVICE TEST then INDIVIDUAL ITEM then KEY PRESS TEST ..
Test it by holding your hand near away as i explained above ..
if the proximity sensor is working well.. I'd recommend you to factory reset
thanks I will give that a go.
btw I have already tried a factory reset.
confrontation said:
everytime I make a call on my phone the screen goes blank as if the phone has turned off (the call still goes through).
after the call the screen doesnt come back on.
I have to hold the power button in to reset the phone.
I done a factory resetbut still the same issue.
Any ideas people?
Click to expand...
Click to collapse
Hi, did you get your phone working good when making a call? I have the same problem with mine and cant figure out how to fix it.
Related
Hi Guys,
Ive noticed that sometimes when i use the speakerphone (either by pushing the on-screen button or flipping the phone over), it works fine. However, once the call is over, the touchscreen is deactivated it seems. Nothing works. Cant press anything. As for the hardware buttons, the windows button works, and the power button works. The volume, call, and end call buttons do nothing.
Not sure if this is relevant, but I only notice it if the phone was flipped over (with touchscreen down). If i used speakerphone with the phone facing up, doesnt seem to happen.
The only ways ive found to fix this are to soft reset with that little button under the cover, or to miss a call. (obviously, if a call comes in, I cant answer it as none of the ways you'd use to answer a call still work). After the call is missed though, the touchscreen comes back to life.
any ideas??
thanks
havent notice quite this.. but something similar...
when i wanna make a quick phone call
i open the keyboard type name of contact,
select the contact and hit enter to make the
phone call.. when i close the keyboard to turn
the phone to my ear, half of the screen looks
normal and have of it looks all MESSED UP...
im sure is not a hardware problem or anything.. ( well i hope so )
i think is not bcuz it only do it on that situation..
besides that my screen is normal..
bump
phone been around a while now...maybe someone else noticed this problem...
I've noticed that sometimes my phone will go into "sleep" mode like when you quickly press the power button. Maybe a quick tap of the power button to wake it up will help.
can anyone help with htc desire factory rom settings, ie when i make a call the screen goes off and i have to press home button and then phone button to get screen back to disconnect the phone call when finished. Is there a setting that fix's this issue or anyone with a solution or is this a problem with the phone itself ie faulty......
await some help please
regards richard
Are you sure you're not just confusing the function of the proximity sensor? Hold the phone up during a call- it turns black; hold it away, it turns on.
gazebee said:
Are you sure you're not just confusing the function of the proximity sensor? Hold the phone up during a call- it turns black; hold it away, it turns on.
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Click to collapse
r.king35 said:
i have to press home button and then phone button to get screen back to disconnect the phone call when finished.
Click to expand...
Click to collapse
Or you misunderstood his question. His proximity sensor isn't functioning properly (not turning off when he moves the phone away from his face).
If you're running a custom ROM, flash to a stock ROM. If the problem persists, send it back to HTC for repair/replacement.
If you're running a custom ROM said:
And just pray that you have more luck than me. I 'm returning my phone today for the 3rd time for this very problem.
Click to expand...
Click to collapse
r.king35 said:
can anyone help with htc desire factory rom settings, ie when i make a call the screen goes off and i have to press home button and then phone button to get screen back to disconnect the phone call when finished. Is there a setting that fix's this issue or anyone with a solution or is this a problem with the phone itself ie faulty......
await some help please
regards richard
Click to expand...
Click to collapse
are you in loud speaker mode then the proximity sensor doesnt seem to work. otherwise it works for me
Or maybe you have a screen protector or a case that is messing with the proximity sensor. Try removing that.
Everytime I boot my phone up, it works fine up until when the screen goes into sleep mode. Once it goes into sleep mode I cannot turn the screen back on, it stays black. The keyboard, end and answer key lights show up when I press the power button but the screen just stays black no matter what button I press.
I end up having to either take the battery out or using the stick to press the reset button on the side in order to get the phone to where I can see the screen again. I have adjusted the settings to where the screen doesnt go into sleep mode and the screen just stays on but that drains my battery. I want to be able to have my screen go off so I can save power but if it goes off it wont come on again until I reboot.
I have done a hard reset. This problem started happening to me when I started using the Energy Rom but I've even flashed different Roms and the problem still exist.
Somebody please tell me what's wrong! I need help! This is a big annoying problem to have. Thanks.
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
sh4d0w86 said:
is this problem occurring when you slide the keyboard out?
i had the t-mobile touch pro2 with this problem.
the screen would die when the keyboard was out and not come back.
if this is the case, what i did was...
well. obviously not open the keyboard fully.
but if i accidentally had.
instead of pulling out the battery, i waited...
till the screen 'naturally' went to sleep.
than i would pull out the stylus or press power button
and the screen would come on.
sh4d0w86.
Click to expand...
Click to collapse
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
themasterhook2000 said:
Yes the problem still exist even when I slide the keyboard out. Once the screen goes off, that's it....pressing the power button to get it out of sleep mode, sliding the keyboard, I press all buttons and nothing works. The only thing that "works" to get the screen back on is removing the battery or using the stylus to press the reset button.
When sliding the keyboard out the keys light up but the screen doesn't come on, also pressing the power button lights up the end and answer keys without the screen coming on.
Click to expand...
Click to collapse
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
sh4d0w86 said:
so. whenever the screen goes out, period, you cant get it back?
or the screen goes out and cant get it back once you slide the keyboard out?
if it is only when sliding out the keyboard...
try not opening the keyboard fully on the right side.
on my rhodium, after that point, the screen goes out.
sh4d0w86.
Click to expand...
Click to collapse
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
themasterhook2000 said:
Yes, period. Also, you know when you put your face to the phone during a call and the screen goes off so your face wont press anything on the screen? It doesn't come back on from that either once I end the phone call, it just stays black. I'm assuming you don't have any other suggestions. This Sucks
Click to expand...
Click to collapse
: / sorry. i am unsure.
maybe you have a lose connection?
sh4d0w86.
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Same problem
themasterhook2000 said:
This has to be a software issue but I don't know where to start. I'm surprised nobody else has encountered this problem. I've grown frustrated of this issue because I don't understand why it's doing this. I have had the phone for almost 6 months only dropping it once 4 months ago and it wasn't a strong damaging drop that would affect anything inside. I guess I'll just have to go last resort and call warranty to swap the phone out. Thanks for the help.
Click to expand...
Click to collapse
My phone also dos not come back on, when I put it in out the sreen with the power button on top, or when the phone goes to sleep. Nothing can put it back on(opening te keyboard, pulling out the stylis, presing the answer-, windows-, back- and end button). I and up using a music players too keep the phone busy what's makes it operational. Cant really remember when this started happening exactly. My phone is at the moment loaded with a standard ROM. I used too have a custom ROM.
My TP2 does this too, although I only encounter the problem sometimes when someone calls. I answer and put the phone next to my ear, the screen goes black as it should and the phone just dies. I can't hear what the other person is saying and the screen wont turn on anymore. I have to take out the battery to reboot.
set light sensor to manual in settings. You have some bad or fragmented code causing the problem. Pretty common actually, many different reasons, but usually either a bad light or proximity sensor or software issue. Setting the sensor to manual should do it, if not, hard reset and allow the phone to fully set up before touching it, to allow full customization process to complete. Search my posts on SOD (sleep of death) for more information.
Funny this was brought up. Now im worried I just dropped 250.00 and have a new one coming.
Mine started with the ear piece quit working. couldnt hear anything except on speaker.
Anyway I started having the screen issue over a month ago, only way to get it back was soft reset with the stylus. Also when the screen was lit, I couldn't hit the power button to turn the screen off. At times the screen would be on 24/7 and I just dealt with it. The times when it decieded to go to sleep was when I needed the soft reset. Well long story short I forgot my charger one day at work and the battery died. after pressing the power button for hours with no response, moving the screen in all diffrent directions as I pressed the button.It came on once after hrs of messing with it. Well today it died again and I am fed up with it so out came the tools. Once I opened it up I noticed the ribbon that feeds the screen from the mother board was worn and torn. the ribbon slides everytime the keyboard is slid out and it rubs on both sides of the phone. I thought maybe mine was just a fluke and was installed wrong considering the phone being 10 months old but now I read this and see maybe its a common problem. The cheapest I could find the Ribbon was 56.00 so I didnt want to chance it not being the issue.
Hi,
I'm new Android user so sorry if my question sound stupid
for a short call the screen will be brighter when i move away my phone from my ear and i can tap on the end button on the screen, but the problem is when i make a long phone call say 30 minutes the screen is turned off (after in dim state for several minutes) and moving the phone away from my ear doesn't turn on the screen back, hence i can't press the end call.
is this the default nature of android phone?
of course i can press the power button to turn on the screen and then press the end call button on screen, but this is tedious and just annoying that i have to press power button and then end call button to end a call.
so how to turn on screen automatically when i want to end call after a long conversation?
Something is wrong with your setup.
As soon as you put the phone near your face the proximity sensor should turn the screen off (not dim, off) then when you move phone away again the screen lights up. The phone screen shouldn't go to sleep.
Check all your settings to make sure you haven't over-ridden the proximity sensor.
What ROM / Kernel / Radio are you using (if nor stock)?
Mr_JMM said:
Something is wrong with your setup.
As soon as you put the phone near your face the proximity sensor should turn the screen off (not dim, off) then when you move phone away again the screen lights up. The phone screen shouldn't go to sleep.
Check all your settings to make sure you haven't over-ridden the proximity sensor.
What ROM / Kernel / Radio are you using (if nor stock)?
Click to expand...
Click to collapse
I'm using the stock kernel as this is new phone i don't want to void the guarantee.
can you point me where i can check the settings for proximity sensor? the only setting that i done involving screen is only its brightness.
thank you
OK, Phone just started this yesterday, every time i go to make a phone call and hit the call button my screen goes black. i can hear the phone ring i can talk to the other party i cant get to the keypad, speaker phone volume or anything. I cant even end the call.. when the other party ends the call screen comes back on like normal and every thing works as it should until i try to call and it goes black again??? I re installed the rom same thing, went to stock twice same thing, tried two custom roms same thing????????????????????????????????????????????????????????????????????. PLEASE HELP!!!
blake .l said:
OK, Phone just started this yesterday, every time i go to make a phone call and hit the call button my screen goes black. i can hear the phone ring i can talk to the other party i cant get to the keypad, speaker phone volume or anything. I cant even end the call.. when the other party ends the call screen comes back on like normal and every thing works as it should until i try to call and it goes black again??? I re installed the rom same thing, went to stock twice same thing, tried two custom roms same thing????????????????????????????????????????????????????????????????????. PLEASE HELP!!!
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Click to collapse
Hello brother! i have the same problem. its actually an issue of your proximity sensor. its common with this phone.
there is not permanent fix for this ( other then disassembling the phone and correctly attaching the proximity sensor to the glass).
what i do is i press from the front cam side but not covering the sensor. it gives a display. this is a temporary fix.
one more thing. take off your back cover. and press the sensor area with your fingers. apply pressure but not enough to damage the touch. i did this two days ago and seems like it is fixed for me.
hope this help you.