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I had bought a Case Mate Tough skin case for my phone, and it's had a lot of issues with the power button fit, it would turn off and on by touching the area anywhere near it. I looked around case-mate.com and noticed this case is not on their website, so I contacted Case Mate and they say it's a known issue, and are going to ship me a new one when they come in sometime during in the next 2-4 weeks.. Good customer relations.
gribbler said:
I had bought a Case Mate Tough skin case for my phone, and it's had a lot of issues with the power button fit, it would turn off and on by touching the area anywhere near it. I looked around case-mate.com and noticed this case is not on their website, so I contacted Case Mate and they say it's a known issue, and are going to ship me a new one when they come in sometime during in the next 2-4 weeks.. Good customer relations.
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That's fantastic news! Where did you say you got it from? Or did they not ask?
Sent from my Galaxy Nexus using XDA App
They asked for my order number, I told them I didn't buy it online, that I bought it from a retailer.
Bummer. I disliked mine so much i tossed it in the trash LOL.
yeah I was pissed.. I had one on my last phone, (Nexus 1) and it was amazing. I dropped my phone several times and it never had a scratch. Sabooher - contact them, they didn't ask for me to send mine back, or see a receipt..
Not even sure i would want a replacement. LOL The plastic part of the case is great. Its the silicone part that sucks. I learned my lesson this time.
sabooher said:
Not even sure i would want a replacement. LOL The plastic part of the case is great. Its the silicone part that sucks. I learned my lesson this time.
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I definitely want one I'll try to email them and see what they say
Sent from my Galaxy Nexus using XDA App
Did you send a email or send in a support ticket? I sent a support ticket and haven't received a reply in over 3 days.
zephiK said:
Did you send a email or send in a support ticket? I sent a support ticket and haven't received a reply in over 3 days.
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I just sent in a support ticket today
Hi,
Same issue with the power buttom !
I bought mine to a german seller in ebay...
According to you , the case is good but the silicon party suck and the shape beetween the two parties is not good...
hiohokaybye said:
I just sent in a support ticket today
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Ah ok. Well hopefully they respond to me by next week.
zephiK said:
Ah ok. Well hopefully they respond to me by next week.
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It is kinda the holiday weekend. Give it time
Sent from my Galaxy Nexus using XDA App
Did they ask you to send it back? I am also having this problem but I hate paying shipping fees
hitmanre said:
Did they ask you to send it back? I am also having this problem but I hate paying shipping fees
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I think someone from the previous page said no so I'm hoping not. And the shipping fees not an issue, waiting for it just sucks lol
Sent from my Galaxy Nexus using XDA App
hiohokaybye said:
It is kinda the holiday weekend. Give it time
Sent from my Galaxy Nexus using XDA App
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I submitted it on the 28th but yeah.. will definitely have to give it time, not in a rush.
zephiK said:
I submitted it on the 28th but yeah.. will definitely have to give it time, not in a rush.
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Got this email today from them:
Hello,
Thank you for contacting case-mate. I apologize that you are not completely satisfied with your case-mate purchase. Unfortunately, we were given a prototype Nexus phone device from Samsung that we modeled our cases from. When Samsung released the Nexus phone device to the public, they made minor changes that we were not aware of. These changes, affected the fit and function of the case. We have redesigned the case and the new cases will be available on our website in approximately one month. If you send me your shipping address, I will be more than happy to send you a replacement case at no charge. I apologize for any inconvenience that this may have caused you. Please provide your shipping address below and a photo of the defective case.
Shipping address :
Please let us know if we can be of any additional assistance.
Regards,
Sent from my Galaxy Nexus using XDA App
I wish I would have found this thread before I bought this case. I am really disappointed with this case for the GN. I have had tough cases on several phones and they sure messed this one up. I have sent customer service an email so hopefully they will replace mine as well.
hiohokaybye said:
Got this email today from them:
Hello,
Thank you for contacting case-mate. I apologize that you are not completely satisfied with your case-mate purchase. Unfortunately, we were given a prototype Nexus phone device from Samsung that we modeled our cases from. When Samsung released the Nexus phone device to the public, they made minor changes that we were not aware of. These changes, affected the fit and function of the case. We have redesigned the case and the new cases will be available on our website in approximately one month. If you send me your shipping address, I will be more than happy to send you a replacement case at no charge. I apologize for any inconvenience that this may have caused you. Please provide your shipping address below and a photo of the defective case.
Shipping address :
Please let us know if we can be of any additional assistance.
Regards,
Sent from my Galaxy Nexus using XDA App
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Sadly for me because I ordered mines directly from Case-Mate.com rather than a reseller. They provided me with a coupon that gives me 20% off but wouldn't give me a free replacement and said that the free replacement is only for people who bought the case from a reseller. HOWEVER, they did refund me for the purchase I made on the Tough Case. So pretty much, I got the case for free if I want to continue using it with the current flaws of it.
So pretty much:
buy case from reseller -> free replacement
buy case from case-mate.com -> coupon code off
They also said the revised case for the Tough Case & Pop coming out later this month will fit both GSM & CDMA models.
i sent a mail to case-mate .
The case-mate Tough for the galaxy nexus is now not available in their website :
http://www.case-mate.com/Samsung-Galaxy-Nexus-Cases/Samsung-Galaxy-Nexus-Cases.asp
Just the barely case-mate is available !!
I hope a sending of revision of this case, i bought mine from a reseller.
I don't know if they exchange it for internationnal customer?
I hope so, because it's a bad advertising for their brand...
Wait and see !!
hi guys
i have a big problem...my nexus doesnt recognise my sim anymore.
i have opened it and i can see that one of the 3 sim connector is broken.
do you know a online shop where i can find a replacement for the sim slot ?
or do you know a workaround ?
thx
Same EXACT issue here.. are these pins really fragile or what??
Also, a quick update. I brought this to a store in NY and they said that on each of the 3 rows, that make contact with the SIM, there are 2 pins that make contact. If both are broken (like in my case), they need to replace the whole SIM port because they can't solder the lower pin as the heat will do damage. If it's only the top (longer copper looking pin), than they may be able to fix it.
I am going to get another opinion this Friday and I'll update here. Otherwise, I am seeing if Samsung UK can send me parts or give me a quote to send the phone in for service, but it might not be worth all the money and may have to sell it.
Let me know how you make out if you have any updates!
Thanks!~
Sim connector/tray part
I have the same problem with my Galaxy Nexus...not too sure if the nexus s uses the same part but I ordered from a site called tanstartrade (.ca) and the connector looks similar to what is on the Galaxy Nexus.
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
You checked "yes this is a question"
Guess where it belongs
Thread Moved
FNM
Sent from my SPH-D700 using xda premium
RussianBear said:
have you guys found any resolution to this? broke a pin off with the help of a sim adapter :facepalm:
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shipped my phone to a member's (kawgirlval69) repair store: http://hasslefreecellphonerepair.com/
will keep you guys posted
So did they fix it for you? I have a broken pin as well.
I'm curious how you are all breaking pins. I have swapped sim cards lots of times (I was testing three carriers at one point) and I was decently rough in doing so. All my sims were normal size sims. Were those of you with broken pins wedging micro sims or using adapters?
worknman said:
So did they fix it for you? I have a broken pin as well.
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Yeah, awesome people.
ipfreelytech said:
Were those of you with broken pins wedging micro sims?
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Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
Yeah go with RussianBear's suggestion and mail it to FL.
Im not affiliated with them and havent tried them but I guess they charge around $50 to fix. Locally you might find a place to fix it as well. GL in getting it fixed .
If its a google play store model, Samsung USA should fix it for you free of charge.
worknman said:
Bingo Though in my case, I broke it trying to get it back OUT. I just stupidly assumed that the phone company would send me the proper-sized sim when I told them which phone I had, so I tried to put it in the only way it looked like it would fit. Then again, I am about as mechanically inclined as a monkey, and tend to break things easily
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Same thing here. Just got the nexus and still had the stupid micro Sim adapter from one s... Needless to say,i was pissed. The seller turned out to be a great guy though, helped me out a bit.
They did charge me about 50, but i didn't have to pay for return shipping (priority). I'll recommend this shop to anyone from now on not affiliated with them in any way, except for them doing a great repair job lol
mendezj666 said:
If its a google play store model, Samsung USA should fix it for you free of charge.
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Do you really think they will? I sent a message to Google, who referred me to Samsung for warranty support:
(Forum won't let me post link)
On that site, it says:
If your Device is defective through no fault of your own, you have up to fourteen (14) days from the date the Device is delivered (the "Advanced Replacement Period") to contact Samsung customer care at (855) 392-6398 regarding a replacement Device under the Samsung Advanced Replacement Process.
Since this was obviously my fault, and I'm not going to lie to them and tell them it just showed up this way, I didn't even bother to call and ask.
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
worknman said:
Just an update... I sent my phone off to the Hassle Free repair place. Apparently, they have one tech (a female) who is the only one that can do these repairs, and they claim she has been sick in bed for over a week now. They've been very responsive to inquiries, so I'm hoping they'll get it fixed eventually.
Will let ya'll know how it ends up.
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Yup, she is actually a member on here.
Sent from my Galaxy Nexus using Tapatalk 2
About 12 days after I sent the phone in, I got a call from Crystal using my phone, saying they had fixed the phone, and apologizing profusely for the delay. After I made the Paypal payment, they sent it off the very next day. Phone arrived 2 days later... SIM card slot looks brand new, and phone works great
So I'd definitely recommend them, but I'd also check in advance if you're in a hurry, and make sure the repair person isn't on vacation or something, since there seems to be only one of her.
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
kawgirlval69 said:
thanks for the good feedback guys... we really appreciate your business and feedback as we strive to give you the best repair we can give...
@worknman.. thank you for your patience, we actually had a family emergency and had gone to ohio for a few months to help out and were doing the repairs there. not being used to the weather i came down with a horrible case of sinusitis and really was bedridden for a bit over a week. again i do thank you for your patience and i hope you were more than satisfied.
as for our shop we do have 2 techs but only one that is capable of doing board level soldering properly. i take great pride in doing a perfect job so if theres a chance to keep the warranty intact, my repair will go unnoticed.(worked and was trained by samsung so i know how they solder so its easy for me to replicate) we have 25 years total repair experience and we are guaranteed to not be a "you tube" shop where we watch a video and think we know everything.... i was trained by samsung, motorola, nokia, audiovox...
bottom line is we do things right the first time.... hope to help anyone in need.... i promise you wont be disapointed...
THANKS AGAIN TO ALL MEMBERS THAT HAVE USED OUR SERVICES... WE GREATLY APPRECIATE YOUR BUSINESS AND THE OPPORTUNITY TO HELP OUR FELLOW XDA MEMBERS!!
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yup. they're the best fixed my sim connector in mere days (with shipping included). thanks a ton, once again!
Thread title says it all.
A lot of people buying retail are having issues and if I knew the Google ones were a better batch I'd order direct but do NOT want to get another bad unit without the luxury of exchanging in store.
Thanks.
kentondb said:
Thread title says it all.
A lot of people buying retail are having issues and if I knew the Google ones were a better batch I'd order direct but do NOT want to get another bad unit without the luxury of exchanging in store.
Thanks.
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Bought mine from Staples in Phoenix, AZ and haven't had any of the issues or problems that others are reporting. Don't think anyone retailer will be any better than another. Best advice if you're worried is make sure to check the retailers return policy. Staples has a no questions asked return policy for 14 days as long as you return it with the receipt and original packaging. Buy stuff from them all the time and return items and as long as you've got the receipt never had an issue.
Sent from my Nexus 7 using xda app-developers app
Okay guys, I literally just got my phone last night and boy do I love it! But I've just noticed an issue with it already and I just wanted to see if others have had it as well. Heres a few pictures. Ive got a slight issue in that I ordered it from the US, but I live in New Zealand. Heres hoping I have some sort of warranty
Some input from users would be nice!
Cheers,
Call HTC or the place you bought it from. One should be able to accommodate you.
Sent from my HTC One_M8 using XDA Free mobile app
Someone posted this in another forum too....
mm79k said:
Someone posted this in another forum too....
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ya man that is not normal at all. I'm pretty sure they have a warranty over this, just give them your pictures along with your order information.
Yeah well I contacted HTC and because it is a US phone it's gonna cost me $100 to get it shipped to Taiwan to be repaired as local New Zealand stores will not cover it.
It's a real pain in the ass. I could get it replaced by Amazon but then I have to ship it to someone in the US to ship to Amazon to replace it .and then get it shipped back to me as they will not replace it if I ship it directly to them.
I literally just got this phone last night and so disappointed that it just happened to be one of the unlucky phones. :'(
Sent from my HTC One_M8 using XDA Free mobile app
0mnom said:
Yeah well I contacted HTC and because it is a US phone it's gonna cost me $100 to get it shipped to Taiwan to be repaired as local New Zealand stores will not cover it.
It's a real pain in the ass. I could get it replaced by Amazon but then I have to ship it to someone in the US to ship to Amazon to replace it .and then get it shipped back to me as they will not replace it if I ship it directly to them.
I literally just got this phone last night and so disappointed that it just happened to be one of the unlucky phones. :'(
Sent from my HTC One_M8 using XDA Free mobile app
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Man that sucks
You can always try self repair.
That is cosmetic part only. If you see iFixit teardown, that strip is basically held down by simple glue. You can take it all out carefully (use hair dryer to soften rest of the glue). Make sure that stripe is straight. If it isn't, make it straight and put it back on using fresh glue (dont use super glue, use hot melt adhesive minimally, spread it using match stick or something small on the back of the strip. Or you can use any water based adhesive that dries to clear finish).
It is not that difficult repair job. You can always take help of local repair shop. This is rather simple fix.
0mnom said:
Okay guys, I literally just got my phone last night and boy do I love it! But I've just noticed an issue with it already and I just wanted to see if others have had it as well. Heres a few pictures. Ive got a slight issue in that I ordered it from the US, but I live in New Zealand. Heres hoping I have some sort of warranty
Some input from users would be nice!
Cheers,
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I have the same with mine, but not that bad.
It's quiet simple to repair with super glue and one razor. You just have to put a very tiny bit of glue in the razor and spare it, but be carefully to do not split glue over the screen or the camera!
I'm just watching mine, if it gets worst I'll try to fix, but seems to be same since I bought it.
This sort of tampering results in a warranty void though doesn't it? I'd be really keen to try it out. But then if something really bad does happen to my phone I wanna be able to fix it. Haha man if only everything was just perfect
Sent from my HTC One_M8 using XDA Free mobile app
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
Grizraz said:
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
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Can you not replace yours either? I'm tempted to fix it, but I dont want to void the warranty if its needed. This is covered under warranty I assume? Since its happening to multiple people it should be anyway! Itll cost me $99 if I wanna replace it since I bought it from Overseas. I could get a free replacement from Amazon but that requires the US address to send it to. Any trustworthy people out there?? haha
Cheers,
Grizraz said:
My phone has the exact same issue. Does not seem to get worse, but over a span of a year or two I could see that peeling off substantially more. It is held on by simple adhesive, I'm put off by the issue but then again it is an easy fix.
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Grizraz, did you eventually repair it yourself or did you send it in? My friend bought an m8 and has this problem as well. She's going to bring it back to the carrier to see if they can do something for her. Otherwise she might go the warranty route. I'm considering helping with the repair because it seems easy..
Everyone else who repaired it themselves.. Was it easy?
Sent from my HTC One_M8 using XDA Free mobile app
I took the phone to the local Sprint dealer, a mall kiosk, they never heard of this happening and simply referred me out to some support number. I have not attempted to fix it yet, will post when I do with photos etc. Hopefully if someone else fixes it, they will do the same
Hi All,
I bought new galaxy note 7 from sprint and the original charging cable that came inside box having loose contact. Can I return it to store and get new one or is there any fix for this?
Regards,
Prince
princedare said:
Hi All,
I bought new galaxy note 7 from sprint and the original charging cable that came inside box having loose contact. Can I return it to store and get new one or is there any fix for this?
Regards,
Prince
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Not sure if they will. Maybe. I havent tried my cables, I did use the Orange brand, them suckers are hard to pull out
You can try to show them it's defective you may be better off contacting Samsung. I contacted them via text chat or call for my note 3 awhile ago over chargers. They ended up giving me a bunch for free due to me waiting so long ect. Just remember be nice patient and it will work out, if not hang up until you get a rep that is nice and will help you.
Sent from my SM-N930V using XDA Free mobile app