I got my 360 a month ago and it had been doing great with me.
But earlier I put it on the stock cradle and the circle appeared showing 52%.
Then I went to take a shower, and I found it completely dead when I came back.
The light of the cradle still turns on but my 360 just cannot be turned on anymore.
I looked into these threads but failed to find a solution. 1) Won't boot or charge, 2) [Q] DOA, 3) [Q] Won't boot or charge at all
I'm not living in the US so it's not possible for me to send it back to Moto unless I don't have to take shipping fee into consideration.
Attached is captured from Wear Battery Stats.
It seemed shut off after charging to around 80%.
I tried different cables but still couldn't boot it up, though it's getting warmer.
Gonna charge it overnight and see if it works.
:crying:
No worry mat, just try to hold moto360 power button until the watch vibrate (take around 20 25 second or so) and it will turn on like normal. Just faced the same issue 2 days ago
winbytrick said:
No worry mat, just try to hold moto360 power button until the watch vibrate (take around 20 25 second or so) and it will turn on like normal. Just faced the same issue 2 days ago
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Click to collapse
I asked for help from Moto's online customer service and he asked me to do that for more than 2 minutes.
Unfortunately, the screen still showed nothing and no vibrations at all.
Hence by way of that trouble-shooting he did via online chat, he recommended I send it back for a replacement.
I'm gonna take a nealy $100 of shipping fee into account.
Related
Ok, I've owned my M8 for less than 2 weeks and my god what a phone it is!
or was...
Today at half 4pm I was using my phone and was curious as to what happens if you cover one of the cameras and take a photo. I turned my phone round, covered the top camera, turned it back around and accidentally pressed the volume button (i think) and took a photo as the little error it gives about having the top camera covered appeared.
The phone turned off...
I turned it back on, the white 'HTC Powered by Android' screen appeared, then went off again.
I tried again, and again. By the 4th time my 'uuuurgh I CANNOT be bothered for this' mood starts to kick in. However I discovered that it will boot, and work fine, when connected to the mains.
It appears that I have a power issue, however not a hardware power issue. The only times that the phone will now stay on without being plugged in is either in the recovery or HBOOT menu. I've confirmed this by keeping the phone in the HBOOT menu for over an hour on battery. If I boot the phone up whilst plugged in, it will cut out when the power cable is disconnected BUT ONLY when the battery icon goes from charging to discharging. There's a split second between them but it stays on until the icon changes every time.
I phoned HTC, the lady said that I can send it back for repairs but they'll have it 8-10 days. I haven't owned the phone myself for much longer than that!
Tomorrow I'll take it back to carphone warehouse and see what they can do. I don't want to have to look into rooting just yet (if that will sort anything) as I'm happy with it as it is stock. I'm just so gutted. PLUS none of my spare phones fit nano sims.
Anyone have any suggestions at all? I'm open to anything right now and I know that a lot of you reading this are a lot more knowledgeable than myself on the way android works so I'm hoping someone can shed some light. any light
Cheers guys
spears93 said:
Ok, I've owned my M8 for less than 2 weeks and my god what a phone it is!
or was...
Today at half 4pm I was using my phone and was curious as to what happens if you cover one of the cameras and take a photo. I turned my phone round, covered the top camera, turned it back around and accidentally pressed the volume button (i think) and took a photo as the little error it gives about having the top camera covered appeared.
The phone turned off...
I turned it back on, the white 'HTC Powered by Android' screen appeared, then went off again.
I tried again, and again. By the 4th time my 'uuuurgh I CANNOT be bothered for this' mood starts to kick in. However I discovered that it will boot, and work fine, when connected to the mains.
It appears that I have a power issue, however not a hardware power issue. The only times that the phone will now stay on without being plugged in is either in the recovery or HBOOT menu. I've confirmed this by keeping the phone in the HBOOT menu for over an hour on battery. If I boot the phone up whilst plugged in, it will cut out when the power cable is disconnected BUT ONLY when the battery icon goes from charging to discharging. There's a split second between them but it stays on until the icon changes every time.
I phoned HTC, the lady said that I can send it back for repairs but they'll have it 8-10 days. I haven't owned the phone myself for much longer than that!
Tomorrow I'll take it back to carphone warehouse and see what they can do. I don't want to have to look into rooting just yet (if that will sort anything) as I'm happy with it as it is stock. I'm just so gutted. PLUS none of my spare phones fit nano sims.
Anyone have any suggestions at all? I'm open to anything right now and I know that a lot of you reading this are a lot more knowledgeable than myself on the way android works so I'm hoping someone can shed some light. any light
Cheers guys
Click to expand...
Click to collapse
all will be good your in your 28 days so cpw should hand you a new one take your box and bits with you
Please look into this guys;
Last night, I charged my HOX from 18%-28%, used it for a few minutes and then turned it off (it was still at 28%). I then plugged it into the HTC "black box" usb charger (I've been using the same one since I got the phone like six months ago) but turned on charging after 2 hours - and left it charging for like 6½ hours.
EDIT: My brother actually switched on charging two hours after I switched the phone off. [IT WAS TURNED OFF FOR 2 HOURS]
In the morning, the red LED wasn't on, so I disconnected it and tried turning it on - it didn't work.
I tried holding all three buttons for minutes and all of that, but it still didn't work.
I googled the issue and went through a bunch of threads where the exact same thing happened, and most people said the battery either died permanently or something similar. This one person said he fixed his HOX by using a different charger, apparently the chargers themselves can die.
I plugged my HOX into my mom's Samsung charger, and booted it into bootloader, and selected RECOVERY. After a few minutes and to my orgasmic relief, my phone turned on.
I'm still confused as to what happened.
1) Is there something terribly wrong with my phone's battery now? (When it turned on it was at 1%, whereas I turned it off 6½ hours prior at 28%)
2) My HTC black box charger is obviously not to be used now, right?
3) Is there any problem with using a samsung charger on my HOX from now on? Or should I search for another HTC Black Box Charger?
I'll leave it on charge until it reaches around 60-70% and test it out, and let you know if it's fine. But until then, could you please try answering my questions?
THANKS!
On a side note:
I recently had my HOX repaired at the UK service center under warranty. The phone actually had a bunch of issues; yellow spots on the screen, the ruined wifi antennae thing.. Well, they replaced the screen and display, and replaced the Wifi wiring. When I got it back, it turned out that they forgot to remove a plastic cover from the in-call speaker. Thus I cannot use the phone for phone calls outside of extremely quiet places, unless I use earphones with a mic. I let HTC know this, and they said, "Oh, no problem, just send it back to center"
I reside outside of the UK. I had to send it there with my own money and bring it back with my own money. So now I have to choose between spending another $90 or being able to use my phone for phone calls.
Thanks again, whoever bothers to read this and helps me
Weird defect. Anyone else have this problem?
Edit: as of now it won't charge at all
Edit 2: After a lot of fiddling around, it decided to charge. Working great except for a single dead pixel Got to exchange it on the 9th or whenever they get their shipment in.
Mine charges while powered on.
holabola said:
Weird defect. Anyone else have this problem?
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Click to collapse
Mine charges while on and off. What I did notice, is when I was initially setting it up it went up to 32% and while on charger it started loosing charge. I have no idea why this happened but assumed a service was running in the background. Ever since the initial setup, on or not the watch gains charge. Seemed to take about 2 hrs from near empty to full while the display was on showing time.
As of now it wont charge at all. This is driving me insane. I got it to 9% somehow but I have no idea, and Best Buy won't have any to replace it with.
holabola said:
As of now it wont charge at all. This is driving me insane. I got it to 9% somehow but I have no idea, and Best Buy won't have any to replace it with.
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Click to collapse
Do you have the cable that came with it plugged into the cradle? I started using my cell cable into the cradle and my battery percentage was going down instead of up.
My local Best Buy said of the two they had today the first sold wouldn't charge. I saw another post on reddit claiming theirs wouldn't turn on, could also be related to a charging issue.
pfroo40 said:
My local Best Buy said of the two they had today the first sold wouldn't charge. I saw another post on reddit claiming theirs wouldn't turn on, could also be related to a charging issue.
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Click to collapse
This is a ****ing pathetic launch. There is literally no stock anywhere and of the few that are sold a handful have defects. This is simply disgraceful.
Here's what happend with mine.
First time I powered it on it said to download the wear app..so I did that. Then, it proceeded to connect and pair with my phone. It started to download something, (wear update?) and at about the half way point it said charge your device, shutting down. So it shut down. I put it in the cradle and it initially had 23% charge. 5 minutes later it had 18%. Not knowing what was going on, I turned it back on and was met by a spinner that said just a minute... for about 15 minutes. So I turned it back off.
After another reboot I went into the menu and selected reset device. After this it began to charge.. all the way to 100%. I turned it back on and it re-downloaded what it had to and applied the update successfully after about 3 or 4 restarts and 10 minutes. Now all seems well.
Edit.. By well I mean working. It's been merely 3 hours and with almost no use I'm down 40%. FML
yeah, i think people in their rush to use it haven't charged them fully. i plan to charge mine fully before using it.
gammite said:
yeah, i think people in their rush to use it haven't charged them fully. i plan to charge mine fully before using it.
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Click to collapse
This was definitely my issue. The problem is the vagueness of the instructions. It basically says turn it on, download the app.. Show off (until it dies).
I had the same problem with it saying charge your battery. I put it on the charger and left. Came back, it installed an update, rebooted a couple times and then was good. I've been playing with it heavy for a few hours and it's at 69%.
Sent from my LG-D801 using Tapatalk
Phlip00ws6 said:
Here's what happend with mine.
First time I powered it on it said to download the wear app..so I did that. Then, it proceeded to connect and pair with my phone. It started to download something, (wear update?) and at about the half way point it said charge your device, shutting down. So it shut down. I put it in the cradle and it initially had 23% charge. 5 minutes later it had 18%. Not knowing what was going on, I turned it back on and was met by a spinner that said just a minute... for about 15 minutes. So I turned it back off.
After another reboot I went into the menu and selected reset device. After this it began to charge.. all the way to 100%. I turned it back on and it re-downloaded what it had to and applied the update successfully after about 3 or 4 restarts and 10 minutes. Now all seems well.
Edit.. By well I mean working. It's been merely 3 hours and with almost no use I'm down 40%. FML
Click to expand...
Click to collapse
So, I got mine to charge and everything. So far I LOVE IT. I made a post on working apps that I've tested over in the Themes and Apps subforum. Basically, I put it on the Qi Charger I have for my Nexus 5 DIRECTLY in the center and it ended up charging then stopping again. Then, this time, I put it on the charger provided, and it worked to 100%... Very strange but I plan on exchanging it anyway as there is a single dead pixel I can see.
Same issue... Got the watch. Turned it on in the car and it started the update without promoting me to do it and now it is in the same dead cycle I've seen others post about. it will sit on the charger for hours and only be a few percent and when u power it on it tries to update and goes from 10% to 0 in less than a min or two. I just did another reset and put it on the cradle. The only feedback I have that something is happening is the watch is pretty hot. My gear live and Galaxy Gear 1 had an icon that showed charging status when the phone was off. Also they charged quickly, we're always cold and had great battery life. I can't imagine Moto not testing these devices long enough to figure that it should not try to apply an update until the battery was at a certain level or plugged in. I wish when these reviewers do features on the engineers of these devices, like have been recently done instead of ass kissing these guys would at least do some calls g out on their process. It'll like when Apple came out with the IPhone 4 and showed all these unbelievable signal testing facilities and they couldn't figure out when you held the phone normally on your left hand that the signal would drop to zero. It literally took me 2 minutes to figure out that one...
I highly advise you sink a hour charge into the watch first at least. most of these new batteries are like a lithium ion / lipo hybrid. they have a low voltage cutoff so the battery cells don't get damaged and go kaboom. Noone knows how long these sat or what charge was in them, how cold and so on during shipping. I would say people are running them low enough moto is triggering low volt cutoff.the update may have even changed the voltage values they accept as tolerable. and when you power it up this tricks it into a fail mode. ost smart chargers see the low volt and refuse the to charge for risk of a damaged cell. this sounds a lot like moto 360's issues.
When mine hit 80% on the charge, the update downloaded, watch rebooted, and the charge message started appearing.
I have a G4 with Verizon and on Sunday I powered it down to swap my battery. I had about 30% left on the battery in the phone and a fully charged spare. I put the second battery in and since then it will not power on. I have tried both batteries and connected it to the power adapter... nothing happens (no lights, sounds, or vibrations). I called Verizon and they are sending me a refurb replacement but I'll need to send this one back once that device is up and running. I want to see if anyone has ideas on how to eliminate my data. I do have a SD card with my pictures so that's fine. I just want to erase everything else.
I have been playing with the phone for the past day and a half and I have gotten it to power on for a brief moment here or there. It is very random and sometimes it will show the LG splash screen and then it goes back out. I also have had it vibrate like it is turning on only not to show anything. A couple of times it has vibrated for over a minute straight before cutting back out. And while it was sitting on my desk it was rebooting itself several times earlier today until giving up. Also, when I plug it into my PC I do hear the Windows sound that you get when connecting a drive. But no drive letters appear. I am hopeful that I can get it to turn on long enough to erase everything. The phone is not rooted and is using the latest Android OS (I believe it was 5.1.1) that Verizon sent out in November.
I did not notice any other issues recently and I have swapped batteries dozens of times and never had this problem. It was powered off properly prior to this all happening. If anyone has any ideas of ways I can try to get it back on that would be great. Thank you!
Edit: Also, pressing the volume down and power together does nothing. Only way I have ever got the phone to respond in the past 24 hours is holding power for 20+ seconds and maybe it will work. But then it turns back off.
same here. dunno what to do since i bought mine used on swappa!
Sound like the hardware problem other users have had, including myself just about 2 weeks ago. If this is the case try putting the phone in the freezer for 10 to 20 minutes (I know it sounds crazy) but it worked for me and some others. I was able to power the phone up long enough to get it into recover (pressing the power button + volume down) long enough for me to wipe my data before sending it back. When I put the phone in the freezer I left the batter in and the back cover on.
jfriend33 said:
same here. dunno what to do since i bought mine used on swappa!
Click to expand...
Click to collapse
The phone is still not quite a year old. Contact LG as they have a 1 year warranty. You are running out of time though. They never asked me for a receipt as they knew within a year if it died the fix was on them.
LG G4 is a very vulnerable phone and LG’s Head of US Marketing has accepted that the LG g 4s manufactured before september 2015 had its own set of problems. Follow this guide https://appuals.com/fix-lg-g4-wont-turn/ in order to resolve your phone issues. If this doesn't help, you can send the phone for repair or replacement.
Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Edit:
About to go to bed, put Pixel3xl in google charger stand, it went black and restarted, now it bootlooped a few times, starts with clock at 12:00, get's NTP and changes to correct time. Gonna try to get some logcats again.
My failure was triggered by attaching the charger; Google Stand and google usb c charger now causing reboot, and bootloops until removed from charger.
radionerd said:
Yesterday morning My Pixel 3 XL suddenly died while in a call. It would not restart.
My day had just started, Pixel 3 XL 128gb fully charged over night, was in a call for about 20 minutes while going down the highway. The phone was in the wireless charger. All of a sudden My Bluetooth switched back to radio I looked down The phone was dead, my call was dropped.
I had about 45 minutes more to travel so while going down the road I attempted to restart; holding power button, holding power and volume down. The phone was not hot, after a while I plugged directly into my rapid charger. The phone wouldn't show any indication of life. No vibration, charge indicator, nothing. Left it on the rapid charger the remainder of the trip.
I let it sit on/off the charger, switched to factory charger. Several hours later attempted to hook to computer, no drivers loaded, no fast boot, no ADB...
Contacted Google, and went through all the troubleshooting steps again. The Google CSR got a replacement on it's way, no hassles. It will arrive in about 2 days.
I'm persistent, and continued troubleshooting last night after is sat for about 4 hours. Finally, I put the phone in it's box, it sat there for about 24 hours.
Tonight I pulled it out and pushed the power button and it started right up normally! Battery was at 23%, so Something must have hung for the entire day. I looked at the phone log and the 20 minute call was missing, the call prior to that was logged.
I Pulled all my precious photos, docs, and pulled out a logcat. Nothing was logged from yesterday. Gonna wipe it, and send it back with a note.
Click to expand...
Click to collapse
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?
sliding_billy said:
I am confused. Sounds like you said you were driving and on a call while the phone was on the wireless charger?
Click to expand...
Click to collapse
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
radionerd said:
Yup,
It was in a wireless charger cradle.
It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
Click to expand...
Click to collapse
Gotcha. I was having this image of a Pixel stand sitting on the passenger seat with power coming from an auto>AC adapter. LOL! Seriously though, it does seem coincidental that while numerous complaints are showing up about the Pixel 3 series having issues running apps while charging (especially wireless charging) this happens to you while using a 3rd party wireless charger. I know you said it wasn't hot and you are getting a replacement. I just fear that your issue might repeat itself under the same usage pattern.
radionerd said:
Yup, It was in a wireless charger cradle. It's a hardware problem, just reset to default and its bootlooping while plugged in. Runs for a few minutes with charger unplugged. I got all my stuffs out of it, and it's wiped, so it's going back to google.
Click to expand...
Click to collapse
What type/model wireless charging cradle?
I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.
FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.
v12xke said:
What type/model wireless charging cradle?
Click to expand...
Click to collapse
It was in an iOttie Qi Cradle/wireless charger. I found out after purchasing several of these chargers that the Qi standard won't fast charge Pixel3's. They charge at a about .5 amps.
Bubba said:
I'm curious. You said your day was just starting and it was fully charged. Why on earth is it in a charging cradle if it's already fully charged? Just wondering because I have yet to run he battery down to zero unless I don't charge overnight and try and stretch out my screen times. I have been getting over 7 hours SOT along with music playback while I commute. That on top of phone and text.
Click to expand...
Click to collapse
I put it in the cradle when mobile.
Battery life has been the best of any device I've owned.
fury683 said:
FWIW I exchanged a Pixel 2 XL about 2 months ago because it was having odd/random reboots. I had purchased a P2XL from Google on launch, ended up replacing it through VZW insurance after the screen cracked (didn't have the Pixel protection). Had that one for about 3 months and I would often take it out of my pocket to a freshly rebooted phone, or it would reboot as I removed it from my pocket.
Was annoyed and started removing apps thinking that was the issue. One day I was in a meeting at work and mindlessly spinning my phone on the table while and it rebooted. Spun it again and it eventually rebooted again. There was a mild click/rattle when I shook it that I had attributed to the OIS but every time I shook it, especially when inverted (charging port facing up). I contacted the insurance company and they sent a replacement. A few weeks later my P3XL arrived and I sent the P2XL in as a trade. I can only assume something was loose inside the device. Could be the same with yours. Glad they got it replaced for you.
Click to expand...
Click to collapse
This device has rebooted several times over night. In fact That fateful morning when I turned off the alarm it had obviously rebooted since I had to enter the pin, and finger print.
This same thing happened to me today. I dont know if mine is going to start working again, but I did get a replacement ordered from Google. There is a common factor between yours and mine, I too was using an iOttie Qi Cradle. Looks like that might be a problem. Im wondering if I should continue to use it or not. Are you going to still use yours?
What Google number did you call for help? Yup, Mine died watching Youtube while using a Samsung wireless charger. I have the Pixel Stand just not one in every room.
MIne just died as well. Was sitting in a Samsung wireless charger also. Wtf people?
Mine also died today but I was using the Pixel Stand, replacement is on its way. I did manage to turn it back on after about an hour and a half of holding the power button down. The phone allows me to use it for about 30 seconds before it boot loops and if I plug a charger back into it or place it on the Pixel Stand it will go back in to the dead state.
This can't be good! Too many reports here with same issue. Does Google know what's going on?
I had exactly same issue. I've been using an iOytie wireless charger. Mine just shut down. So I powered up and in 30 secs, it would shut down again. Eventually it wouldn't even power up, so I RMA'd it.
New one seems ok...so far!!
On my fourth pixel 3 XL now!
Is there any support for multi-window mode?
Kite'la said:
Is there any support for multi-window mode?
Click to expand...
Click to collapse
Not if it dies suddenly.
I had my phone crash once too while in my car wireless charger. It has not happened again in over 2 weeks.
FYI - this isn't just a cradle issue. I actually had this problem on my FIRST 3 XL, and managed to get Verizon to exchange it in store a few weeks ago (got it on Black Friday for a great price, though the forced monthly payments to retain the deal are obnoxious). Full charge, and just stopped working. Actually got it going after a half hour, but only as far as the hard reset key function - and it froze halfway through the reset. That's when I went to Verizon and had some words.
So, here we are, new one... THIS hasn't happened yet, but I've now had three instances where it wouldn't charge. I bought the cradle, and avoided that intermittent issue - but now it often thinks it's connected to USB when I de-cradle it, and I've had several repeats of the "won't charge" event. This occurs on both OEM and non-OEM chargers, and I found that rebooting the phone fixes the problem. That to me screams OS or drivers.
Anyone heard any news on their problem? (FWIW - I left an OG Pixel XL for this... and have had more problems with this in the first three months than I did with the OG in two years, running beta releases.)
J