Develop Bugs

Unlocking the t-mobile wing

I just purchased the t-moblie wing. I know if you have been with them for 90 days u can get it unlocked.. I have not been with them for 90 yet. But im going over seas. I need to get it unlcocked soon I leav out of country in a week need help

bikepilot said:
I just purchased the t-moblie wing. I know if you have been with them for 90 days u can get it unlocked.. I have not been with them for 90 yet. But im going over seas. I need to get it unlcocked soon I leav out of country in a week need help
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Well, I'm afraid you're in for a wait. You're demanding something that isn't possible at the moment. Sorry.

I just now, approx 5 min ago, called Tmo and stated to them that I was going out of the country for millitary business and that I needed to unlock my phone. I stated that I paid $399 for it and wanted to take full advantage of such a great device (hey it worked right). Low and behold without any trouble they are processing the unlock and will email me the code within 24 hours. So try to call them again.

Deliveries on Saturday, March 27th

I am so keen to get my hands on this phone...
Mine was sent to me yesterday so I am hoping to get it today.
Could you all just write a post here when you receive yours so we can do some tracking this way.

Ive just rang my delivery office, they have it and are about to go out for deliveries, they said it will be delivered before 10pm, however i live like 5 mins away from Ossett Town center, so should be here sooon.

Blimming heck, thought I was bad. You guys here at 7am waiting on the phone..... oh wait....
It's a great feeling, being told one minute your have to wait another week after getting all excited, and then having that reversed during a horrible 7 to 5 shift at work. Marvellous!!!
We can all come back on here this afternoon and ***** about bugs then. lol
How long are you guys going to give the first charge?

I have work at ten, so im not charging it. I know I know I should charge it, but no I dont want to lol. Its coming to work with me.

I've been up since 5:30am, now thats sad!
I'm hoping it gets here before 10ish, as I have to go out C'mon Mr/Ms/Mrs Postman!

nintendolinky said:
I have work at ten, so im not charging it. I know I know I should charge it, but no I dont want to lol. Its coming to work with me.
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Keep us posted mate and take pics of it if you have another camera

im patiently awaiting too... Got a text last night saying my new line was now active and the number is now posted on my t-mobile portal.

nintendolinky said:
Ive just rang my delivery office, they have it and are about to go out for deliveries, they said it will be delivered before 10pm, however i live like 5 mins away from Ossett Town center, so should be here sooon.
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Did you have the tracking number or did you just quote your name and address?

I have a tracking number

Delivery on a saturday??
Were do you live?
In sweden the postal service is closed...

We all live in the UK, We get post on saturdays, not sundays though. I have a tracking number which is: SG836901414GB, I did give the guy my name though, and he was like, yeah its here, its just leaving now, but 45 mins later and he isn't here yet. I want it now lol.

Still waiting too, although I've logged into my T-Mobile account on the website, and it has already populated all the info for my package, and phone number etc! Can't wait till it gets here

can I ask how did you obtain your tracking number, t-mobile said it wasnt available yesterday?

I've got mine!! Yaaay
7:39am and there was a huge bang on the frontdoor!!
It's on charge now.

early
I'm rather jealous of you guys waiting for your phones to arrive, especially since I'm up at 7am with the kids anyway. I held off on the home delivery because I'm away at work all next week 200 miles from home, so if it didn't arrive today It'd be sat at home unopened for a week. I'm planning on going into a T-mobile store Monday - fingers crossed.
Good luck with the deliveries - try to share some of the excitement with the rest of us!

Oh, and the downside is it comes with a 4GB memory card. Grrrh

I asked them, they gave me it. Simples. And oh my god you have got it. Can you see if its unlocked to all networks please, also any T-Mobile branding.

nintendolinky said:
I asked them, they gave me it. Simples. And oh my god you have got it. Can you see if its unlocked to all networks please, also any T-Mobile branding.
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I've not switched it on yet, going to do a full charge first but there is no T-Mobile branding or marking anywhere on the case or even the packaging.

before 8am? nice one! I bet i will be one of them unlucky ones who wont get it till monday will call t-mobile at 8am and see if they can give me the tracking number...

i usually never charge a battery until its dead, so will use it until it shows low battery, and then do a 12 hour charge, and run it down to low battery at least 3 times.
it will then last ages! my current BB Bold lasts 3 days!

EVO 4g Rebate -- Status?!

Has anyone received their $100 MIR from Sprint from the June 4th launch?

The rebate won't process until after the 30 day period, so I would imagine not many have received it yet. I got an email tuesday that mine was processing. Bought my Evo on 6/11 and sent in the rebate on 7/6. They received my rebate form on 7/13.
oh and btw, the launch was 6/4, not the holiday

I haven't received mine yet and have just passed the 30 day mark as of one week ago. I sent an email to the Support email provided in the rebate "status" page, but haven't yet received a response.
I plan on calling up customer care if I don't get a reply in another week or so...

oblivion0 said:
I haven't received mine yet and have just passed the 30 day mark as of one week ago. I sent an email to the Support email provided in the rebate "status" page, but haven't yet received a response.
I plan on calling up customer care if I don't get a reply in another week or so...
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Not tryin to be a d!ck but the process usually states that it will take like 4-8 weeks. If you're just trying to get them to expedite the process I understand, but realistically I wouldnt expect any $$ for at least a month after its started 'processing.' It appears you've only given them a week and a half so far.

Yes, typically, the rebate process is not quick at all. Give it the full 8 weeks, chances are, you'll get it around week 7. (from past experience)

agreed, typically you'll get it towards the end of the "up to 8 weeks" they tell you it takes.

Rebate
I actually recieved a denial letter in the mail. Took it to the store employee I bought it from, and she resubmitted it.

Just though it important to note...
If you had to swap out your phone for another for any reason after already submitting the MIR, you will need to re-submit one for the 2nd phone (assuming it was a within 30 day exchange). The first MIR will end up being rejected.

Got a letter today telling me it was rejected because they did not get the right sales receipt, even though I orded online, and sent in everything they asked me to (before I actually received my evo).
Oh well, now I got my shipping receipt, i'll send that in. (But I also exchanged my phone within the 30 days, due to some issues... but I have no new information... hopefully I don't get rejected again).

BenjRubenstein said:
Just though it important to note...
If you had to swap out your phone for another for any reason after already submitting the MIR, you will need to re-submit one for the 2nd phone (assuming it was a within 30 day exchange). The first MIR will end up being rejected.
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Well that sucks.

Best buy ftw
Good luck

Official response from Sprint's customer care:
We are really sorry you have not received any notice on your rebate; we are pleased to inform you that your submission was received on 06/23/2010 and is in the final stages of validation. Once we have verified that all requirements have been met, the rebate should be mailed within 30-45 days.
To track your rebate on line, please go to http://www.sprintrebates.com.
Thank you for choosing Sprint, we appreciate your business.

oblivion0 said:
Official response from Sprint's customer care:
We are really sorry you have not received any notice on your rebate; we are pleased to inform you that your submission was received on 06/23/2010 and is in the final stages of validation. Once we have verified that all requirements have been met, the rebate should be mailed within 30-45 days.
To track your rebate on line, please go to http://www.sprintrebates.com.
Thank you for choosing Sprint, we appreciate your business.
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Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.

oblivion0 said:
Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
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yeah, MIRs are whack but its kind of like getting a present in the mail at least.

oblivion0 said:
Had I known it would've taken UP TO 30-45 days, I would have just bought the damn thing from Best Buy. Boo.
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6-8 Weeks seems to be the norm from my past experience with many phones / rebates over 10+ yrs w/ Sprint.
I bought my EVO at Best Buy (1st come 1st serve) when Sprint Stores had a waiting list and their website had the "i'm sorry but you can't get one message..." I was shocked to walk into Best Buy Renew My contract and get the phone for $199 + tax out the door. No 8week wait for the MIR.
The Icing was when I called Sprint Tech Support to get my MSL Code 3 days later and the rep tells me I'm eligible for a credit if I extend my contract... Hmmm? The same one I "just" extended @ Best Buy (2 yrs from that day?). I was happy to extend for 3 more days and a $70 Credit that was applied while I was on the phone. Gotta love inefficiencies.
"checks are in the mail..."
-kp

Awesome feedback to this post. I was unaware of https://www.sprintrebates.com and also never considered that the processing period would not begin until after the 30-day "trial".
My status:
Date Received: 06-17-2010
Status Detail: Your rebate is approved and is in the final stages of processing and should be mailed to you within the next 30 days. Thank you
Thanks everyone!

anyone received their check yet?

I received my check yesterday. I bought the phone around 20th of June.....

I just deposited the rebate check I got today in the mail.

I haven't even checked on mine yet. I got an email awhile back that said they received my mail. Of course, I was told it would take ~14 weeks to get it back too. I think I'm going to go check on it....

[Q] How long port TMobile prepaid number to postpaid $50 TMobile plan?

I got this GS4 on Friday 5/17 and still the number has not ported over. I was on the tmobile $30 prepaid card plan on a Nexus 4 and still waiting to get it ported to my GS4 on a new TMobile post paid $50 plan. Got a reference number on Friday at the store for the porting of number. The number did not port on Saturday after 24 hours and called them and got a second reference number. It has been another 24 hours and still not ported and when I called they stated they will expedite and should be ported in 2-4 hours today 5/-9. I am almost at hour four and nothing. Going to movies and will call them when I get back if number not ported by then. If it does not port by noon tomorrow, the phone is going back. Any other suggestions appreciated.
Tia,
Ian B
Never mind, number ported today at 5:05am.

I'm trying to do the same thing...i don't get why it takes so long. I called 611 and the porting dept transferred me to the activation dept...the activation dept transferred me to the porting dept...then the porting dept told me to wait another 24-48 hours. I did an online chat and they don't even see the port request.

Mr Ian B said:
I got this GS4 on Friday 5/17 and still the number has not ported over. I was on the tmobile $30 prepaid card plan on a Nexus 4 and still waiting to get it ported to my GS4 on a new TMobile post paid $50 plan. Got a reference number on Friday at the store for the porting of number. The number did not port on Saturday after 24 hours and called them and got a second reference number. It has been another 24 hours and still not ported and when I called they stated they will expedite and should be ported in 2-4 hours today 5/-9. I am almost at hour four and nothing. Going to movies and will call them when I get back if number not ported by then. If it does not port by noon tomorrow, the phone is going back. Any other suggestions appreciated.
Tia,
Ian B
Never mind, number ported today at 5:05am.
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has absolutley *NOTHING* to do with the phone.

wavrunrx said:
has absolutley *NOTHING* to do with the phone.
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Thanks for nothing, I was just stating my experience getting the number ported to TMobile in case other people were getting the same delays. The phone is fine but, if they can't do a simple port in a reasonable time, I don't want to do business with them.
Ian B

Call support. They can port it near instantly, but going through a store or online it can take days.

I did this late at night and by the morning the number was ported. I would call customer support again and ask them to check the status.

Mr Ian B said:
Thanks for nothing, I was just stating my experience getting the number ported to TMobile in case other people were getting the same delays. The phone is fine but, if they can't do a simple port in a reasonable time, I don't want to do business with them.
Ian B
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your welcome for nothing :highfive:

Note 7 Refund Status?

Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???

This whole process has been smoke blowing you know where.... Whoever thought of treating their most loyal customers this way should be fired! I have had multiple (for family members TOO) Note 2, Note 3, Note 4, Note 5, and now note7. They should refund us to collect the phones. Then give us a temp s7 edge that we can exchange for the note 8 for no more than half price or something along those lines. THIS IS THE ONLY REASONABLE SOLUTION!!!! Even then we have to wait for our Ferrari for unknown time to get "out of the repair shop" so that aspect might be worth the $100 customer service credit but i lean to "not enough samsung" on that one too.
The google pixel is looking better and better. If google was smart they would make their version of the note 7 asap and release it because they will get all of samsungs currently pissed off customers.
coltrix said:
Ive sent in 2 note 7's almost a month and a half ago to samsung, first i called them they sent me a box within a box within a box within a box times 2, sent them to texas they got them 3 days later said my check for 2 note 7's are being processed the check should get there no later than the 21st of OCT. well as time came no check showed up. called samsung again to see the status of it and they said "well we just started giving paper refunds a week ago yours has been processed but theres no ETA. Mind you i am on a cheap phone waiting for this check so i can buy a google pixel xl outright. has anyone in the same boat as me recieved their refund yet or are they just blowin smoke up my ass???
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Still waiting from Oct 24th. Was told I would receive check end of this week still no check

Has ANYONE received a check back from Samsung? I am now over a month and this is ridiculous!

Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol

dave357 said:
Anyone get there check yet? I sent in Quite a few Note 7 the same way in a box they sent me to ship to Texas, which is where I reside as well. I have received no check yet for any of them. It has been over 2 weeks on the first 5 I sent to them for a refund in the form of a check. I just wanted to see if anyone has got paid back yet. Please keep everyone updated if you do get your check so the rest of us have high hopes. Lol
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No check yet, but a lot of us did receive an email stating that the check is coming via UPS but yet I have no tracking number and STILL no check... They need to quit bull****tin!

I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.

Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…

That is a nice thought and all, but you aren't letting us... thanks phone company!!!! =(
The Phone Company said:
Tl; dr:
Should've just saved yourselves what seems to be never ending stress and kept your Note 7's.
Oh well, we live and learn…
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Im very happy with my N7 and will be using it as long as i can.
My second (locked) N7 is a different story. Can't unlock nor Samsung is willing to help yet. Been waiting for over 9days already for them to reply to my email. Some of you guys want a refund, laugh i cant even connect with them for an exchage =)

dave357 said:
I wonder why they would not send a tracking number if it's coming UPS? I'm am very disappointed in the way they are handling these returns. It seems very unorganized.
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I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?

Same old story
shojus said:
I was just told today that they are not coming UPS and instead they are coming via the post office ( snail mail ). I was told several times before this that the checks would be sent out via UPS overnight, but apparently that was a lie too... Agent told me that if I did not receive the check by next week Tuesday that I should call back in and they would re-process the check, whatever that means?
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It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.

AndroiderM said:
It's been about 22 business days since they have received my phone and I've called multiple times. If I don't get it by X date call back so I have, this time it was on a Sunday and I spoke to someone claiming he was 2 stories above the refund team but would solve all my problems by emailing the manager of that floor which should contact me back within 72hrs. It's now five days later no call, no check, and no reason to call them again since you never can get a real answer for where's my check? I'm done calling them hopefully a fellow xda member will post when they receive their's. If a class action lawsuit over this refund check situation I will definitely be signing up. Stuck using my son's BLU phone for the past month.
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I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...

shojus said:
I just don't understand how they can send a check for about a thousand dollars right through the mail and NOT have some type of tracking number!!?? It's CRAZY to me.... On top of that, they had NO record of the tracking number for the Note 7 that I sent to Stericycle, so therefore they could not give me any info on that either. This has got to be the WORST customer service I have dealt with in quite some time! I will post my check as soon as it comes so that others know I received it. Take care and good luck...
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Thanks bro, I'm wondering if Stericycle was the right choice for this. The lack of information between them and Samsung is ridiculous. I also had to provide my tracking number to Sammy and they put it in my notes. You would think it would be as simple as open, check imei, forward approved list to Sammy and put check in the mail. Even if my check was late but I had the ability to check the status of my return on a simple website, I wouldn't be as aggravated over it. The lack of answers after I send off a $900 phone in good faith has swayed me from buying anther product from them.
Maybe Stericycle is just overwhelmed by the amount of N7s coming in that it's taking them a week to even open the box once they receive it. But come on Samsung make a statement and tell your customers whats really going on.

I received mine yesterday. I traded mine in just before Oct 22

Details lol
chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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UPS or USPS? How did you purchase your phone? EBay, Craigslist, Swappa? What state did it ship from?

chriskerper said:
I received mine yesterday. I traded mine in just before Oct 22
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So how did it come? Please leave specifics because there are a lot of people that have been waiting a LONG time and more details would be helpful...

Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions

AndroiderM said:
Maybe there waiting for just before black Fri so they can sell us on some explosive deals. I want a free gear s3 and a check now for playing with my emotions
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LMAO !! You know I am so pissed that I decided to call in AGAIN just now. So now I am told by a supervisor that the checks are indeed being sent via UPS and NOT USPS like I was told on my last call (yesterday). And I have a service called "UPS My Choice" , which is a service that immediately notifies me if anyone has addressed a package to me and when that specific package is scheduled to be delivered. Guess what? There are NO packages scheduled to be delivered to me, so that means that the check has not even been sent out of their building yet. So the email that everyone received on Tuesday letting them know that the checks are on their way and will take 2-3 business days to arrive, was BULL****!! Just one more lie to the MANY lies they have already told us... I hate Samsung SOOOOOO much right now!

Yup got mychoice email for the return box, nothing for a check. I'd be happy to get the bs email. What did it say?