[Q] Problem: smarphone won't unlock in the mornig - Galaxy Note 3 Neo Q&A, Help & Troubleshooting

Hi, I got a problem and i can't come up to any solution.
I got a Note 3 Neo 2 day ago. As usually, i use my phone in the evening before go to sleep, then i attach it to the charger and that's it. I just get my phone in the morning, completely charged.
This phone, otherwise, won't unlock in the morning. Screen is black, whatever button Ii press it just dosn't light on. The notification led is flashing, but maybe it is just because i got a notification before it was locked. Alarms don't sound, and this is bad, and i have to take out the battery to restart it.
Any ideas?
Thanks

Itachi23 said:
Hi, I got a problem and i can't come up to any solution.
I got a Note 3 Neo 2 day ago. As usually, i use my phone in the evening before go to sleep, then i attach it to the charger and that's it. I just get my phone in the morning, completely charged.
This phone, otherwise, won't unlock in the morning. Screen is black, whatever button Ii press it just dosn't light on. The notification led is flashing, but maybe it is just because i got a notification before it was locked. Alarms don't sound, and this is bad, and i have to take out the battery to restart it.
Any ideas?
Thanks
Click to expand...
Click to collapse
Do a factory reset and check. Also do not plug the phone in charger for long time..That is not good for phone, there are chances of brick.

Thanks, I posted the same question on an Italian Android forum and many users have the same issue: the phone want not wake up from deep sleep.
It seems to be the update of Google Play Service app: until the 5.9 version everything works fine, starting from the 6.1 version everyone has the same problem.
Probably Samsung/Google forced the update without checking if it was compatible.
Sent from my SM-N7505 using XDA Free mobile app

Itachi23 said:
Thanks, I posted the same question on an Italian Android forum and many users have the same issue: the phone want not wake up from deep sleep.
It seems to be the update of Google Play Service app: until the 5.9 version everything works fine, starting from the 6.1 version everyone has the same problem.
Probably Samsung/Google forced the update without checking if it was compatible.
Sent from my SM-N7505 using XDA Free mobile app
Click to expand...
Click to collapse
In that case the phone is in charging state or not does not matter...That happens to some samsung phone but if you root and modify it..Should not be issue on stock

Itachi.. try a soft reset first before a hard reset and see if it works..
Sent from my SM-N750 using XDA Free mobile app

Personally I tried only soft reset, other people tried also hard reset, but none of those has solved anything.
One of them went to the store and he got a new phone thanks to this problem, but the new one has the same problem.
Someone has flashed the stock kitkat rom from United Arab Emirates and they had no problems at all.
I guess that upgrade to kitkat is the only solution.
Sent from my SM-N7505 using XDA Free mobile app

You wiped phone's cache?
Sent from my SM-N750 using XDA Free mobile app

Which one??
Sent from my SM-N7505 using XDA Free mobile app

Ok, I've wiped the phone cache, I'll see tomorrow morning if it works or not. Thanks anyway
Sent from my SM-N7505 using XDA Free mobile app

Related

Crashing issues possible cause

I just had another crash replying to a post here using tapatalk. The keyboard had small pink corruptions as if video memory had an issue.
I pulled the battery for about 10 seconds, tried to turn it back on. No dice. I tried again except pulled the sim as well, that worked.
Maybe some of us having crashes are sim related?
Sent from my Galaxy Nexus using Tapatalk
I've had to do a second battery pull today. Phone locks up then about 5 seconds later the display goes dark. Not fun.
Sent from my Galaxy Nexus using Tapatalk
I froze twice in the past three days. I was using hand cent and browsing. The battery had to be pulled in order for restart.
Sent from my Galaxy Nexus using XDA App
Yesterday I noticed GetJar was keeping the device awake (in battery stats), but otherwise it was responsive and all good. I uninstalled GetJar and rebooted for good measure. It powered down fine, but wouldn't power back up. I had to pull the battery.
My first 'battery pull' so far!
I had my first crash today while I was replying to an SMS message. The screen produced these broken specs of green.
I couldn't exit from the SMS, eventually the screen turned itself off and then nothing.
I had to perform a battery pull to fix.
When the phone booted back up ICS complained that the launcher had crashed.
Instead of clicking 'stop' I clicked 'wait'.
Phone returned to normal after that.
Sent from my Galaxy Nexus using xda premium
Did you guys restore old apps/app data from your previous Android device? If so, factory reset and START FRESH.
I can't count the people I know that had issues all stubbornly because they refused to start fresh from a new device.
KWKSLVR said:
Did you guys restore old apps/app data from your previous Android device? If so, factory reset and START FRESH.
I can't count the people I know that had issues all stubbornly because they refused to start fresh from a new device.
Click to expand...
Click to collapse
I didn't use a restore. I just added my Google account and let the phone download my apps that I more or less had from my Nexus One.
Is that OK to do?
Or should I have done something else??
Let me know, Thanks.
Sent from my Galaxy Nexus using xda premium
C64c said:
I didn't use a restore. I just added my Google account and let the phone download my apps that I more or less had from my Nexus One.
Is that OK to do?
Or should I have done something else??
Let me know, Thanks.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
This is how it works. When you login all the apps install automatically.
I just noticed this morning that a bunch of apps I had uninstalled already on my GN automatically reinstalled. Odd right?
Sent from my Galaxy Nexus using Tapatalk
If you have "force 2d rendering" checked in the developer settings, that will cause many issues.
brian85 said:
If you have "force 2d rendering" checked in the developer settings, that will cause many issues.
Click to expand...
Click to collapse
I don't have this checked.
Sent from my Nexus 3 using XDA Premium
I don't have any dev options on. I'm basically seeing what others are. Lockup, sometimes with screen corruption, then the display eventually goes black some short amount of time afterward. Battery pull required. I thought it may be heat related at one time but it has happened when the device was relatively cool. Seems like a software driver issue that can hopefully be addressed.
Sent from my Galaxy Nexus using Tapatalk

GS3 randomly freezing/shutting down

Hey ive had my gs3 since release, but pass couple of days it has froze up , once while just letting it sit and when I went to pick up screen would not come on , it wouldnt even do anything when I plugged charger to it, so I did battery pull and it turned back on like normal, fast forward to today was on phone with wife and noticed the screen would light up but was still able to talk on it, so got off phone and did battery pull again, and powered back on, so does anyone know what could be causing it to do that? And its not rooted.
Sent from my SGH-T999 using xda app-developers app
Rogue app hopefully. Otherwise it could be a hw problem.
If you can, backup your stuff and factory reset (itll wipe int sd too). Then run as bare as you can (no/few apps) to see if it still happens.
Sent from my SGH-T999 using xda app-developers app
Hmm, havent downloaded any new apps in a while, did update flipboard yesterday morning and then this started, gonna uninstall update to flipboard and find an sd card so I can move all my music to it before resetting , hopefully 1 of these works , really dont want a refurbished phone...
Sent from my SGH-T999 using xda app-developers app

Phone died - Very peculiar case

So last night I went to check my phone and it was off so I figured it had gone off on its own but upon trying to turn it on again I found that nothing was working. I plugged it in and got no response. Took out the battery, tried to boot to download mode, or reboot and have tried just about everything to be found online. I left it plugged in all night and nothing. I called samsung and their suggestion was to hold the power button pressed down for a few seconds so after that extremely well thought out suggestion didn't work they said that I'll have to take it in on monday as their service places here are closed during the weekends.
my problem is that I haven't backed up my info and I can't afford to lose it and they said that they will wipe it once they get their hands on it. I don't have a second battery to test but I just plugged it into my computer and it was recognized as a USB device. Nothing more, not what it is and doesn't show up anywhere and nothing has happened on the phone but at least it was recognized.
This is the most messed up issue I have every encountered and it happened entirely on its own. Im all stock and am running purely simple apps like viber and whatsapp and seriesguide and family guy. Its the most mild mannered phone and has the most messed up issue. Its like someone sucked the electricity from it. Please give me some ideas
You could probably enter download mode using an USB jig
Sent from my GT-I9195 using XDA Premium 4 mobile app
Aronuser said:
You could probably enter download mode using an USB jig
Sent from my GT-I9195 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
meaning what?
kostas90 said:
meaning what?
Click to expand...
Click to collapse
It's a certain thing you can buy
Sent from my GT-I9195 using XDA Premium 4 mobile app
Aronuser said:
It's a certain thing you can buy
Sent from my GT-I9195 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
what exactly does it do? I basically just want to access it once to get my stuff out and then I can wipe it
kostas90 said:
what exactly does it do? I basically just want to access it once to get my stuff out and then I can wipe it
Click to expand...
Click to collapse
It's a hardware thing that you can put in your USB port and bypass to download mode
sent from my i9192 with CM11 by sekil

[Q] Please help. Phone in boot cycle and unable to solve

Hi,
I am using GNex with CM10.1.2 for past few months. A few months ago i noticed it suddenly reboots on using many applications simultaneously, but used to function normally when rebooted. One morning on connecting it to my home's wi-fi (same as everyday), it rebooted and went into a reboot cycle. It switches on for about 7 seconds and reboots again. When on during that time, i changed my screen lock from a pattern to slide, but the change seemed to be undone after the reboot. I flashed my phone, did a hard reset, factory wipe but the problem persisted. A friend tried changing the recovery as well, but the problem still persists. Tried to get help from some technicians, but no 1 could help. Please help me out.
Thanks
After you did a reset, all your apps and data were still there?
Sent from my Galaxy Nexus using XDA Free mobile app
Yes. It shows all the contents as it is.
Your emmc is dead.
Sent from my GT-I9001
How do i fix that?
Isaiya2410 said:
How do i fix that?
Click to expand...
Click to collapse
Im sorry but you have either the option to buy a new motherboard or a new phone..
Sent from my Galaxy Nexus using XDA Free mobile app
A technician in my area told me that i need to download some files from server in order to fix it. Can we do that?
Isaiya2410 said:
A technician in my area told me that i need to download some files from server in order to fix it. Can we do that?
Click to expand...
Click to collapse
You can try. But I give a 0% chance. Sorry. But if you dont try youll never know
Sent from my Galaxy Nexus using XDA Free mobile app

Constant OTA update notification and no selfies using the heartrate monitor

I get a constant notification in the notification bar about an OTA update, but never updates my phone.
Another issue I noticed is that I can't take a selfie using the heartrate monitor, the way it's supposed to work.
Anyone knows what's wrong?
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Anyone with a fix?
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Factory reset?
Sent from my SAMSUNG-SM-N910A using XDA Premium 4 mobile app
Squilchi said:
Factory reset?
Sent from my SAMSUNG-SM-N910A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
That's not a fix.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Selfies with the heart rate monitor only works if you are using Selfies mode for the front facing camera.
Selfies for the 16m camera is automatic in backfacing Selfies mode as you have to try and guess where your face is and it's pretty difficult. Though it foes beep to let you know when it sees your face.
incisivekeith said:
That's not a fix.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
Have you tried it? Ive never received a notification for an ota update
Sent from my SAMSUNG-SM-N910A using XDA Premium 4 mobile app
icexshinigami said:
Selfies with the heart rate monitor only works if you are using Selfies mode for the front facing camera.
Selfies for the 16m camera is automatic in backfacing Selfies mode as you have to try and guess where your face is and it's pretty difficult. Though it foes beep to let you know when it sees your face.
Click to expand...
Click to collapse
I should have mentioned that I was trying selfies with the selfies mode on the front facing camera, and it still didn't work.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Squilchi said:
Have you tried it? Ive never received a notification for an ota update
Sent from my SAMSUNG-SM-N910A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I said a factory reset is not a fix because it doesn't fix the issue without causing a lot of work resetting the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
incisivekeith said:
I said a factory reset is not a fix because it doesn't fix the issue without causing a lot of work resetting the phone.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
If you're not willing to reset the phone, then you won't know if its a software or hardware issue. It will wind up being your loss when you can't exchange it for a new phone before the return date is up. Reinstalling some apps and re-entering some basic info isn't rocket science.
DamageSource said:
If you're not willing to reset the phone, then you won't know if its a software or hardware issue. It will wind up being your loss when you can't exchange it for a new phone before the return date is up. Reinstalling some apps and re-entering some basic info isn't rocket science.
Click to expand...
Click to collapse
Reinstalling 230 apps and configuring these apps is tedious, and resetting the phone should be the last resort, not first one. If I wanted to reset the phone, I wouldn't ask the question here on XDA; I would have called Samsung support.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
incisivekeith said:
Reinstalling 230 apps and configuring these apps is tedious, and resetting the phone should be the last resort, not first one. If I wanted to reset the phone, I wouldn't ask the question here on XDA; I would have called Samsung support.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Click to expand...
Click to collapse
Then you should have called Samsung support. You have PHYSICAL and SOFTWARE functions that sound broken from what you've explained. I'll say it again, you provided us with an issue, icexshinigami provided you with information which you verified. If all of that is correct and your device is still not working correctly, you're either doing something wrong or you have a faulty device.
You got answers. Whether or not you liked them isn't my problem or anyone elses. Also, technically a restore is a fix. Samsung will tell you that over the phone after you verify everything you've already been told and they will either have you restore the device or return the device if you refuse to restore it or the restore doesn't work. How do I know this? I just went thought this with samsung and they did all this. Guess what? It was a FAULTY DEVICE.
Either take the time exhausting ALL your options, or don't ask for help at all. Man if reinstalling all "230 apps" is your biggest problem then I worry for you.
It wouldn't surprise me that after I post this everything gets magically fixed and you come with an explanation (if you even follow up) that wouldn't work anyways. Not trying to be rude but it sounds like you wouldn't own up to something you did and not the device.
And you have another thread on here asking questions about a problem on your phone. 2 and 2 together. I'm saying bad device. It happens.
I have the same problem. I've done a factory reset to diagnose a different problem (which helped, btw). It didn't help in this case though so it very well might be some hardware issue.
I should also state that when I place my finger on the heartrate sensor in the selfie mode, I do see it light up. It just never seems to vibrate or anything. Or perhaps it's just having trouble finding my face. Perhaps I'm just that ugly xD
Update:
Quite interestingly enough, I toggled between both regular selfie mode and the wide selfie mode and right back to regular. It's working now.
The only thing I can suggest is, when you place it in selfie mode and you press the heart rate sensor, is it lighting up? If not, then have you also tried the built-in fitness app to at least verify your heart rate sensor is functional?
1) Backup with Kies
2) Factory Reset
3) Restore with Kies
4) Try your selfie again with H/R sensor, if it fails you have 1 of 2 problems
a) You're not touching the H/R correctly
b) Bad device
Simple Enough Logic for OP?
DamageSource said:
Then you should have called Samsung support. You have PHYSICAL and SOFTWARE functions that sound broken from what you've explained. I'll say it again, you provided us with an issue, icexshinigami provided you with information which you verified. If all of that is correct and your device is still not working correctly, you're either doing something wrong or you have a faulty device.
You got answers. Whether or not you liked them isn't my problem or anyone elses. Also, technically a restore is a fix. Samsung will tell you that over the phone after you verify everything you've already been told and they will either have you restore the device or return the device if you refuse to restore it or the restore doesn't work. How do I know this? I just went thought this with samsung and they did all this. Guess what? It was a FAULTY DEVICE.
Either take the time exhausting ALL your options, or don't ask for help at all. Man if reinstalling all "230 apps" is your biggest problem then I worry for you.
It wouldn't surprise me that after I post this everything gets magically fixed and you come with an explanation (if you even follow up) that wouldn't work anyways. Not trying to be rude but it sounds like you wouldn't own up to something you did and not the device.
And you have another thread on here asking questions about a problem on your phone. 2 and 2 together. I'm saying bad device. It happens.
Click to expand...
Click to collapse
All that typing is not helpful, in case it wasn't clear.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
pr0cl1v1ty said:
1) Backup with Kies
2) Factory Reset
3) Restore with Kies
4) Try your selfie again with H/R sensor, if it fails you have 1 of 2 problems
a) You're not touching the H/R correctly
b) Bad device
Simple Enough Logic for OP?
Click to expand...
Click to collapse
Not helpful. Thanks.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app
Mods please close this thread. Thanks.
Sent from my SAMSUNG-SM-N910A using XDA Free mobile app

Categories

Resources