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So for the past 2 weeks I am having issues that basically render my phone unusable for 99% of the reasons I bought it. Posted a thread before but I think it got lost when the forums were having some instability around that time...
My 3g connection will NOT stay up. I did nothing to provoke this. No system changes. The sequence of events:
-Went out of the country with my phone on airplane mode the whole time
-Got back, a day or two later had an incorrect timestamp on my incoming SMS (they were showing up +3 hours)
-Called customer service, she activated a tester phone and confirmed that it was a system-side issue on the incoming SMS (somehow they were getting a timestamp from the system where my number is located, in Eastern time, while I am actually located in Pacific nowadays).
-Put in a trouble ticket after 2 hours trying to solve the SMS issue over the phone.
-Next day, my 3g connection begins dropping CONSTANTLY. As it stands, it won't stay connected more than 30 seconds. It will cycle to 1x sometimes, and then drop to a basic-service-only.
-Tried reinstalling my ROM several times to no effect.
-Started experiencing some very strange noises in SOME calls, such as it sounding like a chainsaw when the other person is talking. Happens very sporadically.
-Just today I found some instructions here for correcting my NAM settings, which were actually messed up as it turns out, but didn't fix anything.
At this point I actually have the phone unrooted and back to factory default everything, with no change. I've got a warranty replacement phone coming in shortly, but I'd still rather keep this one if I'm able to.
Is there anything I haven't tried that might be the case on my end? Has anyone seen this problem before? Has my phone antenna simply gone belly-up, or is this something that might still be fixed at some deep system-setting level, or with further calls to tech support?
So... I guess that's a no?
Gornul said:
So... I guess that's a no?
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Had the same problem with my phone before I rooted my phone and starting to apply ROM's. I havent had a problem since. But when I had that problem, I would just keep turning on and off the 3g and it would stay for a while. It was just a quick fix but it worked. Off subject how did you unroot your phone and put it back top stock?
My phone just started doing this this yesterday. Whenever I reboot it, it'll come up, switch to 1x mode. After a while it'll try to switch to 3g mode, fail, switch to no service, and then either go to just basic voice with no data or back into 1x mode. I've tried updating the radio, switching roms, dialing *228, nothing seems to help.
Jager, instructions on a full reset are right here under section 6. I'm not sure why it's struck out. Definitely suggest poking around more first.
New phone's in and still having major connectivity issues. The SMS timestamp remains as it was, and I can't get (steadily) more than like 35kbps. I'll occasionally bump to 500kbps for a quick spurt, and then my connection will drop entirely and struggle to get back up to 35kbps. My wife's Incredible works perfectly fine in the exact same locations, too, so this is something that absolutely has to be on Verizon's side, specific to my line.
Me too
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
khukman said:
My phone has also been experiencing the loss of 3G service as well. I checked my wife's Moto Droid 1 and it was also having difficulty connecting as well. I called Verizon and they were absolutely no help whatsoever. I am either getting nothing or 1X in places where I have always had 3G. This is very frustrating. I have flashed 3 different ROMs (all of which have worked fine in the past), but the result always seems to be the same. Anyone else out there with this issue?
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Someone help! Same issue! I can no longer get data....PERIOD. I have to stay connected to wifi, or I don't get my emails, internet, etc.
Need to fix this!
3G connection issues
I just got off the phone with Verizon Tech support. They are CONVINCED that it is an issue with my phone (and my wife's). Gee, how can 2 different phones, from different manufacturers have the SAME issue at the SAME time? Hmm, doesn't sound very promising to me.
They are sending out a replacement for my wife's Moto Droid to see if it is a phone issue (she has been having other issues with it anyway...). If hers improves, I may send mine back, but I don't want to have to unroot, etc. Plus I like the Super-Amoled screen . When did trouble-shooting turn to "replace the hardware first" ???
Regards!
This happened to me recently as well and was fixed with a factory reset.
I am rooted with S-off, so a normal factory reset via Menu->Settings->SD & Phone Storage-> Factory Data Reset didn't go well for me. Not sure of the exact reason, but I just followed the instructions in this post to restore: http://forum.xda-developers.com/showthread.php?t=786436
Programming your phone by dialing *228 is necessary afterwards as well, as khukman states below. Thanks for pointing that out.
After I completed this, I redid root, restored my nandroid backup and didn't lose a thing, plus my 3G is working again!
*A fair warning: Doing this formats the internal storage (emmc). I'd recommend backing up any photos, music, etc that you have stored on emmc before doing this!
Sent from my Droid Incredible
So I tried the above suggestion about going back to completely stock 2.2 and I have the same results. On one hand, I am now back to S-ON and stock Froyo, so if I want to send it back to Verizon, they are none the wiser that I was rooted, but on the other hand I STILL HAVE CRAPPY 3G SERVICE!!! Man, I feel like I'm on AT&T or something LOL! I'll keep an eye on it for the rest of the day and see how it does and report back.
Back in 3G!!!!!
After getting back to stock Froyo, as described in the previous post, I was still unable to get a good 3G lock. I read in another thread where someone did a 'Factory Data Reset' and it took care of it. When you do this, you have to dial #228 and let it program your phone as it did the first time when you got it. Once I did this, I had (and still have) a solid lock on 3G like I used to. I think that it was one of the Sprint ROMs that screwed this up in the first place (the OP states that you have to backup your PRLs, etc. before installing, then re-install them afterwards). I can't remember if I did this or not, so it may be my fault after all, but regardless, I am thrilled that once again I have a connected smartphone thanks to the resources contained on XDA!
Regards!
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
Gornul said:
I myself am now rocking a refurb that has no trouble at all... A complete revert to stock did absolutely nothing to resolve my trouble.
Though I didn't try doing a factory reset AFTER reinstalling the stock ROM. Hmm. Maybe there was something in the cache still. I suppose in my case I'll never really know, but I'm glad you guys were able to resolve the situation with your original hardware.
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Did you follow the steps in the thread I posted above? Doing that should completely format and re-image your phone. Much more than just installing a stock ROM. I myself tried so many different variations of ROMs, radios, etc and nothing did the trick until I followed that thread.
Sent from my Droid Incredible
I have been running the nightly Cyanogen 7 (most recently I was on release 4) and I was having issues with my market application crashing everytime I tried to update apps. When I installed the latest Google apps linked from the Cyan nightly thread and rebooted I could no longer get a data connection at all. My wifi works fine and I can make calls, but data won't connect at any speed. I've tried fixing permissions, wiping data, switching radios, and reloading older roms but I haven't had any luck so far. The APN seems to be correct, but I tried following some instructions on manually inputting APN info and that didn't help either.
Does anyone have any ideas?
You say WIFI works fine -- you can surf the web etc using WIFI, but not through phone Data?
Call your provider -- perhaps they need to reset your connection, verify your IMEI or something...
Thanks for the suggestion. I called T-Mobile and they did their resetting or whatever it is that they can do on their end, but no luck. The rep I talked to suggested getting a new sim card because mine is a couple of years old and it might have failed. I'll give that a try next and see if it helps.
you seem to have two problems.. 1. you cant get market to act nice and 2. you are unable to use the phone without wifi? is that correct?
tmo may be correct about the sim card with regard to your data issues.. that makes sense..and they do fail. But your market problem has nothing to do with the sim card. i use market all the time without a sim card on wifi.
Ugh! So it turns out that the entire data network in my area happened to go down at a time that coincided with me rebooting my phone, leading me to believe I had screwed something up. I don't know why the TMO rep didn't know that, but the guy at the store I talked to seemed annoyed that they kept sending people in for new SIM cards. He said I was like the 20th person to come in for that.
Thanks for the replies, it seems my problems are resolved.
Full_Stop said:
Ugh! So it turns out that the entire data network in my area happened to go down at a time that coincided with me rebooting my phone, leading me to believe I had screwed something up. I don't know why the TMO rep didn't know that, but the guy at the store I talked to seemed annoyed that they kept sending people in for new SIM cards. He said I was like the 20th person to come in for that.
Thanks for the replies, it seems my problems are resolved.
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That's really funny lol. I remember being able to ask CS people at Sprint about network outages and they could tell me. T-mobile CS has been able to tell me before too lol.
You have to ask tmobile customer service if there are any outages, otherwise they don't tend to check until they cold-transfer you to the android support team. As far as the market issues, to access the market with tmobile you do need a mobile data connection. If I turn off data and only have wifi I am unable to authenticate market. You'll notice when accessing market either your 3g or H symbol will show up for a few seconds.
Oh well at least it was only an outage
Sent from my HTC Vision using XDA App
So I recently had to get my evo replaced by sprint and the new one has just painfully slow 3g download speeds; we're talking like 40kpbs with >1000 ping, although uploads aren't bad and in the 300kbps range. WIMAX also seems to be ok. I've tried manually changing PRLs, different ROMs, but to no avail. Anybody know what could be wrong?
A fix
I'm not sure your exact situation but I root phones for a Sprint store and lately I have come across a TON of phones that have super crazy slow 3g speeds. The fix that works for me is to reprovision the phone on the network and just like that speeds are back up to normal.
Dial ##3282# on your phone.
Select edit mode.
The password is your MSL number. Download "MSL Reader" off the Market to get your MSL number... Its free.
Go into "Data Profile" then press MENU and choose "restore".
Your phone will reboot and reprovision upon reboot.
That works for me every single time. I just wish I knew why its been happening recently and not before. Is this a Sprint error or me flashing a bad Rom. Either way, it works for me.
I actually ended up doing something similar--I just had to change CDMA mode to "Auto" under the EVDO menu and it went back to normal.
Sooo...I just did this, and after a reboot, I am not getting a data connection. WTF did you do to me brother..?
There is a whole thread about this already:
http://forum.xda-developers.com/showthread.php?t=933900
I understand that. It didn't help me though. I even did a restore, and I still don't have data.
kniz said:
I understand that. It didn't help me though. I even did a restore, and I still don't have data.
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Well if you read the thread, you would realize there is NO fix for this. It's a network issue with sprint.
sitlet said:
Well if you read the thread, you would realize there is NO fix for this. It's a network issue with sprint.
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##3282# restore worked for me too!
I had been suffering 50kps down for months and was sure it was a network problem as people have discussed here. Then researching again and I again, I came across this solution.
After flashing Fresh to run the ##3282# restore and then flashing back to the mod rom, I get close to 1mpbs down again! outstanding!
If you are having slow 3G speeds, try out this solution before resigning yourself to waiting for sprint to fix a network problem.
dynamicpda said:
##3282# restore worked for me too!
I had been suffering 50kps down for months and was sure it was a network problem as people have discussed here. Then researching again and I again, I came across this solution.
After flashing Fresh to run the ##3282# restore and then flashing back to the mod rom, I get close to 1mpbs down again! outstanding!
If you are having slow 3G speeds, try out this solution before resigning yourself to waiting for sprint to fix a network problem.
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Click to collapse
Give it a day or so, your speeds will be back to crap again.
Can't get to any of the previous posts beyond the first page. How was the issue fixed?
I've been seeing this problem for a few weeks now, with several different ROMs, including the original rooted stock ROM now. In nearly all of my recent calls, I get disconnected one or more times with the message "Call disconnected" and a "Dismiss" button. I'm thinking that this is because of my EVO and not the other side, since usually if they accidentally hang up or something the call just ends without a message box. As far as I can tell, I have good reception (at least according to the bars), and this is happening at home, where I've not had the problem before.
Does anyone know what could be causing this? My wife's EVO is not rooted, and she does not seem to be having this problem. But then again, I've not had the problem until fairly recently either. I've tried updating my profile and PRL with each new ROM, but it doesn't seem to have made a difference. Anyone have any suggestions as to how to stop this from happening?
Go into the settings menu andbupdate both your PRL and your profile. That *should* help with reception related issues.
posting & replying via the XDA Premium app.
Unfortunately, I've tried both of those things. I just did some testing today, and it seems that my phone is unable to stay connected during a phone call for more than five minutes before disconnecting, even if I don't touch the phone and just leave it sitting on a table.
Any other ideas? As far as I know, I haven't ever flashed my radio away from its default (2.15.00.11.19), and I'm currently using the leaked stock gingerbread ROM (build number 4.12.651.1 CL41771 release-keys and kernel 2.6.35.10-gaa602b7 [email protected] #1).
Maybe it's time to unroot and contact Sprint?
You can try downgrading from 2.15.00.11.19 to 2.15.00.09.01. You can download it from http://www.mediafire.com/file/jyedjkp1bm5amwm/EVO_Radio_2.15.00.09.01.zip
Afterwards, go into recovery, wipe cache & dalvik cache then flash the zip. You will be taken to the radio update screen and appear to hang. don't worry or get impatient. After it is finished, you will reboot into recovery and see the words "clearing cache" at the top of the screen. Simply select reboot and then you will boot to your homescreen. The initial boot will take a tad longer since it will be rebuilding the dalvik.
Hmm... I'm hesitant to downgrade my radio because my wife has an EVO with the same radio version number and hers doesn't have this problem. Granted, she is not rooted...
I understand. I've downgraded and upgraded everything several times for testing purposes and troubleshooting purposes and have never had a problem. The only hing about flashing radios is patience and not to pull the battery. Anyway, you can always call Sprint and see if they can troubleshoot it for you from their end.
posting & replying via the XDA Premium app.
I would contact sprint @ 877-809-6696 (advanced tech supp). Ask them to push a full reprovision to your device. See if that helps any. I was having issues when when on the airave, I was unable to receive incoming calls. This corrected it. I did try all the other steps listed above without any success.
This is interesting. I unrooted to test things out before calling Sprint, and the problem went away. I was able to stay connected for an hour (where before I couldn't last longer than 10-15 minutes). Yay, fixed, right? So, I rooted again and didn't install any ROMs or anything, just rooted, and the problem came back.
So, I have a solution, but I don't like it very much because it means I need to stay unrooted. Anyone have any idea why simply rooting the phone with Unrevoked 3 (and doing nothing else) could cause calls to disconnect? I'd love to be able to root again, but I can't deal with a phone that randomly disconnects all the time.
I am interested in this as well as I am rooted using unrevoked and get disconnected as well. I do find that it mainly happens though talking to people who have service on AT&T.. Quite wierd. All I hear is a beep then disconnected. This happens when I first place a call and it rings once or twice then beep, disconnected...
This may not be related to rooting. I'm still communicating with Sprint about this issue, and along they way they replaced my phone entirely, and the problem is still happening. Very frustrating, but it makes it very clear that the problem actually has nothing to do with the hardware. I'm pretty sure there is some network configuration problem on their end now. I'm waiting to root my new phone until this issue has been resolved. It is killing me!
KingFunderberk said:
This may not be related to rooting. I'm still communicating with Sprint about this issue, and along they way they replaced my phone entirely, and the problem is still happening. Very frustrating, but it makes it very clear that the problem actually has nothing to do with the hardware. I'm pretty sure there is some network configuration problem on their end now. I'm waiting to root my new phone until this issue has been resolved. It is killing me!
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So whats the final call on this ..?
Is it Rooting , Is it network .. i am too getting psyche with this .
I'm pretty sure it is not rooting. But I don't yet know for certain what it is. Sprint thought there might be something wrong with the antenna on my phone, but they had already replaced the phone, so I think that is unlikely. They gave me a femtocell range extender to use in my house. Basically, I plug it into my broadband connection, and it is like having a mini cell tower in my house, giving me a very strong connection. Sure enough, when connected to that, I haven't had any calls drop. However, my phone still sometimes doesn't connect to the femtocell and instead connects to some other tower for some reason. My wife's phone doesn't do this, so I still think there is something wrong with my phone. I may contact Sprint again about this. ...sigh...
What is your area some area evo don't work properly like on rahim yar khan in this time connection don't work properly some signal drop and some time up i sure after few day signal work properly then problems will be solve.
My phone EVO is doing this now as well. Has anyone heard/read a solution?
greg_99 said:
My phone EVO is doing this now as well. Has anyone heard/read a solution?
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I am having the same issue, out of the blue. No problems up until a few days ago. I'm wondering if it is maybe an issue with a certain version of the Evo. I have a version 002. Thoughts?
Greg_99 any progress on what might be causing this issue?
Let me begin by saying that I've looked far and wide for answers, and solutions, but haven't found any that work yet. So I'd like to go through the process of what happened, and what my fix is really going to be.
- ATT GSIII Stock 4.1.2, was rooted using the CF Auto-Root Method.
- We installed CWM Touch recovery, and flashed the rooted stock image.
- This is immediately where we started seeing issues with LTE, etc. in a known-good LTE area. We were getting "G" and "E" from that point on.
- From here, I noticed that we had lost the IMEI (was set to 0), so I followed the process to get that restored using QPST.
- After the IMEI was back to normal, nothing got better. LTE wouldn't show up, etc.
- I checked into the APNs, and there were several, so I removed the ones not needed, and kept only the one that was correct. STILL no LTE.
- At this point, since we were going to AOSP anyway, we decided to flash Slim 4.2.2 Build 8. Had the same issues, so I verified APN, Network Modes, IMEI, etc. Everything is there that needs to be.
- Once in a WHILE, we get LTE in a known-good area for a few minutes, but most of the time it's "G" or "E". Calls drop, sound is bad, etc. We tried several of the baseband modems with no desired results.
What part of this process causes this to happen to the ATT GSIII? Is it the root method? Because we had this issues so early in the rooting/flashing process, I would think whatever happened there is still an issue with the phone.
The IMEI is correct, so I don't think that can be it.. or can it? Would calls, texts, data work with an IMEI that isn't correct?
Network Mode is correct: LTE/GSM/WCDMA
CDMA Subscription is set for NV (I know this is RUIM/SIM in VZW GSIIIs). Is NV Correct? I've seen some posts about fixing NV Data.. might this be the issue?
I really have nothing else I can think of. I've been a rooted-flasher for a few years now, and root a lot of phones. I had issues with my d2vzw along the lines of the issue I'm having with the d2att phone, but I was able to fix those fairly easily.
Now I've been reading an I know these issues occur when you flash a 4.2 AOSP build.. so maybe that's when it got really bad for us? But agian, I've gone through all of the check points, and it looks as if everything is in order.
I'm flat out of ideas..
Help? I'm willing to donate, compensate, etc. And if you happen to be in NYC, could even pay someone to help fix.
Many many thanks and internets ahead of time.
I am having the same problem as yours. Been a flashaholic since the beginning of this year. Tried various custom ROMs (CM, AOKP, PA, Rootbox, Revolt, PACman, JellyBAM, Carbon, Slimbean, LiquidSmooth; you name it). Currently I'm using (and happy with) Dirty Unicorn, however earlier last month I noticed that I have not been receiving LTE. Even worse, I can't get a better data speed than EDGE. I have to mention though that I have unlocked my phone and switched to T-Mobile. I'm not sure when I started experiencing this problem since I am very sure that I had LTE on my phone two months earlier. Like you, I also had to restore my IMEI after it turned to 0. I've tried going back to stock and unrooted but that also did not help. I really hope we can find what's wrong with our phones.