Develop Bugs

[Q] Questions from new Surface RT owner.

Hi all - I have an extremely busy week and a half ahead of me so I've spent much of the day (which is about all the time I can afford for the foreseeable future) searching for answers but haven't had much luck with some of my questions. I have not had a mobile Windows device since WinMo 6.1 or so, the last few years I have maintained Android phones and tablets all of the machines I service for work are mostly WinXP & Win7...in other words, "I'm a newb" in the world of Windows RT. I won a new 32Gb RT this week and I'm trying to incorporate it into everyday life but not having much luck. I've updated the firmware and checked system updates until it was no longer finding updates after each restart. I've also checked the app store and it shows everything as being installed with no updates.
1) One major issue I'm having is that the "What's new" section in the People app does not update. I've connected my Facebook, Twitter, and LinkedIn accounts numerous times and the tablet tells me that things are syncing and it may take a few minutes but nothing ever shows up. The accounts do not show up under Options\Accounts either. Any suggestions as to my next step? I've also noticed that the Twitter app I downloaded from the store will not start, it shows the splash screen for the app but then goes back to 'Start.'
2) I've attempted to install some apps that initially showed errors during installation. Those apps do not appear in my "all apps" list but if I go to them in the store it says 'I own the app' and there is no option to install. As I said, this happened with a couple apps but did one specific example is with 'Evernote Touch.' Is the app store somehow showing me apps that aren't compatible with RT?
I appreciate any help or suggestions offered, it seems like this is a fantastic piece of hardware but either I am lost or there is a disconnect somewhere with the software.

1) People hub is kinda slow when it comes to updates - when I connected to twitter, it showed me people who I follow only the second time I opened it, and it was after some time. But it showed right away that I connected twitter in the upper right corner, so if it's not showing there, it's probably not connected. If they are, try waiting and rebooting. Apps that just fail to launch may launch on the second, third, n-th launch, Evernote is always failing to launch for the first time, for example.
2) When the app isn't compatible with RT, you can't install it. Also, you can remove apps, that aren't shown by this script from ms. There is also a troubleshooter for windows store from ms, but I don't remember if it works with RT, but you probably should try using it. Evernote touch is not only compatible with RT, it was written especially for it, so there's a problem with your device.

NewMC said:
Hi all - I have an extremely busy week and a half ahead of me so I've spent much of the day (which is about all the time I can afford for the foreseeable future) searching for answers but haven't had much luck with some of my questions. I have not had a mobile Windows device since WinMo 6.1 or so, the last few years I have maintained Android phones and tablets all of the machines I service for work are mostly WinXP & Win7...in other words, "I'm a newb" in the world of Windows RT. I won a new 32Gb RT this week and I'm trying to incorporate it into everyday life but not having much luck. I've updated the firmware and checked system updates until it was no longer finding updates after each restart. I've also checked the app store and it shows everything as being installed with no updates.
1) One major issue I'm having is that the "What's new" section in the People app does not update. I've connected my Facebook, Twitter, and LinkedIn accounts numerous times and the tablet tells me that things are syncing and it may take a few minutes but nothing ever shows up. The accounts do not show up under Options\Accounts either. Any suggestions as to my next step? I've also noticed that the Twitter app I downloaded from the store will not start, it shows the splash screen for the app but then goes back to 'Start.'
2) I've attempted to install some apps that initially showed errors during installation. Those apps do not appear in my "all apps" list but if I go to them in the store it says 'I own the app' and there is no option to install. As I said, this happened with a couple apps but did one specific example is with 'Evernote Touch.' Is the app store somehow showing me apps that aren't compatible with RT?
I appreciate any help or suggestions offered, it seems like this is a fantastic piece of hardware but either I am lost or there is a disconnect somewhere with the software.
Click to expand...
Click to collapse
Hmmmm... Sounds like you need to refresh. I know it's a bummer, but that's the best I can think of. That kind of stuff shouldn't be happening. Otherwise you could always exchange it when you get a chance. Good Luck!

Hi guys, I'm sorry for the delayed response. I viewed your posts a few days ago and apparently I forgot to respond. The issue was apparently the fact that Google and MS are not playing nicely. Even after I wasn't seeing any new updates the system was still sluggish, maybe it was "settling" as is sometimes required in the Android world. I powered down and charged over night, restarted the next morning and made sure the wifi was connected and within a few hours there were more updates showing up. I updated and that's when my Google accounts quit working and I had to remove then set them up again. I also found the Evernote app hidden within "my apps" in the store app, it was "awaiting install," seems like an update restarted the system while it was installing and it didn't want to finish on it's own.
Everything is great now except for the calendar issue and a few everyday apps that seem to be lacking from the app store. I have yet to figure a work to be able to view my Google Apps calendar for work. I can see my regular Google calendar (can not edit but can see everything) but if I subscribe to my GApps calendar I would only be able to see free/busy because my domain does not provide an option for private calendar sharing.
Thanks again!

NewMC said:
Hi guys, I'm sorry for the delayed response. I viewed your posts a few days ago and apparently I forgot to respond. The issue was apparently the fact that Google and MS are not playing nicely. Even after I wasn't seeing any new updates the system was still sluggish, maybe it was "settling" as is sometimes required in the Android world. I powered down and charged over night, restarted the next morning and made sure the wifi was connected and within a few hours there were more updates showing up. I updated and that's when my Google accounts quit working and I had to remove then set them up again. I also found the Evernote app hidden within "my apps" in the store app, it was "awaiting install," seems like an update restarted the system while it was installing and it didn't want to finish on it's own.
Everything is great now except for the calendar issue and a few everyday apps that seem to be lacking from the app store. I have yet to figure a work to be able to view my Google Apps calendar for work. I can see my regular Google calendar (can not edit but can see everything) but if I subscribe to my GApps calendar I would only be able to see free/busy because my domain does not provide an option for private calendar sharing.
Thanks again!
Click to expand...
Click to collapse
Try this, even though its a long shot: open Google Calendar, and browse to Calendar > Calendar settings (via the small cog in the top-right corner) > Calendars > "YOUR NAME" > Scroll down to where it says PRIVATE ADDRESS, and click on the ICAL button. Copy the following link. Now go to calendar.live.com, and click on subscribe (above the "month" button). Paste the URL there, name it, and save! Now check to see if your Hotmail calendar syncs on the app.

That works great for my personal Google account but does not work on my Google Apps account for work. I could subscribe to it but only see free/busy, not detailed information, as our company admin has not turned on private addresses. I understand this is an admin issue and not really a fault of the RT.
The fault lies in the fact that even with my subscribed calendar if I tried to edit something it would only be seen on the Surface. It would not replicate to the actual Google calendar and I would not be able to see it on my other devices. This issue stems from the Google/MS war regarding information sharing. My life is on Google because for a long time MS was light years behind the ease of Google's online features where everything can be done from the browser and then synced to your email client and handheld devices. In this instance, the users who spend good money with both Google and MS on hardware/OS are paying the price.
Thanks for your suggestion C-Lang, I appreciate your time and effort.

[Q] MOTO 360 Can't Connect to Google

I just received my MOTO 360 today and it has been able to send text messages then suddenly when dictating a text in Google Now on the watch it says that it "Can't Connect to Google at the Moment."
I have the newest software update (KGW42 R 4.4W.1) on the watch and I have done multiple factory resets to no avail. I have also switched the phone from Hello SMS to Google Hangouts and that has not helped.
It appears to involve any Google Now command like reminders. However, I can search the web fine.
I am running a Nexus 5 Unlocked with 4.4.4.
Any help would be appreciated. I'd like to get this resolved.

I'm having the exact same issue... and I just bought my Moto360 today as well. I got it to work for a few minutes then it disapeared again. Would not suprise me if this is an outage on google's side.... at least I hope it is. If I try any google voice action it opens a seach of that term instead of the action, so I have searched for "set an alarm for 9am" about a hundred times.

Footr said:
I'm having the exact same issue... and I just bought my Moto360 today as well. I got it to work for a few minutes then it disapeared again. Would not suprise me if this is an outage on google's side.... at least I hope it is. If I try any google voice action it opens a seach of that term instead of the action, so I have searched for "set an alarm for 9am" about a hundred times.
Click to expand...
Click to collapse
Yes. Any time I use a voice action to, let's say set a reminder, I get the same error message. Just as the text message. I do hope this is a problem on Google's side. Web searches appear to be working fine as you said.

Yes I am having the same issue. I got the watch yesterday night played with it till battery died. Then i charged it fully, and played with it and used it at work today. I used google commands like "remind me ..." and "set timer for ..." about 16 hours ago with no problem. Now all of a sudden for the past 7 hours I always goes to google search when i make those same commands. It is very frustrating however i am happy i am not the only one experiencing this.

Just wiped my 360 and paired it with my Nexus 5 instead of my MotoX, same exact issue. Anyone who has had one of these things for more then 12 hours had this issue tonight?

It's a problem with the Wear app that was updated by Google today. I'm sure they'll have another update that fixes what they broke by tomorrow.

Glad to see I'm not the only one with this issue... It's been driving me crazy I've been trying everything to fix it!

I was in tears thinking i got a lemon
Im glad im not the only one.. The 360 was launched here in India and i was quick to go and order before it went out of stock. I turned it on, charged it and updated it. Was trying all the voice commands and all it kept doing was a google search.. Hopefully an update will come soon enough.:fingers-crossed:

I've had my 360 for over week with no issues giving voice commands (e.g. remind me to xxxx) however just this morning, I am having the same problems as described. The weird thing is, my android wear app hasn't been updated (I've checked the version number) so that can't be the cause.
This leads me to believe its a server side issue.... hopefully...

This morning it seemed like the issue may have been resolved, not sure if anyone else can report the same.

^^^ I can report the same. The issues seem to be worked out. I will make not and post if i run into any other issues while i check it now.

Moto X pure here. Wasn't having this issue and now it suddenly popped up

[Q] No contact found persistent problem

I've had no problem texting multiple people from my wrist using the "ok google" commands. Anytime I try my wife (who is a favorite contact) my watch tells me there's no phone number for this contact. I've done the resync apps in the wear app multiple times. Is there something else I can try? I'm using my moto 360 with a stock unrooted galaxy s5 on lollipop.

nevarDeath said:
I've had no problem texting multiple people from my wrist using the "ok google" commands. Anytime I try my wife (who is a favorite contact) my watch tells me there's no phone number for this contact. I've done the resync apps in the wear app multiple times. Is there something else I can try? I'm using my moto 360 with a stock unrooted galaxy s5 on lollipop.
Click to expand...
Click to collapse
im on lg urbane and have the same problem - its a joke that this doesnt work as this is basically the best bit of android wear !
ive tried everything to fix it but it just doesnt work - im so frustrated i feel like giving up on android wear
i need it fixed and i need it fixed soon

Calendar not showing notifications

Anyone else have calendar events not showing up? I have an event scheduled everyday that isnt showing a notification. I’ve looked at the usual stuff, notifications are on for calendar, etc....I have an iPad that’s also connected to the same gooogle calendar and they come through fine on it everyday. Anyone have any insight?

Is there an alert added to the calender entry? Like 10 minutes before?

Thanks for replying. There is an alert set,...it was for 10 minutes before, that didn’t work so I changed it to at the time of event, and that didn’t work. I read somewhere that it was because of the last update, so I uninstalled the update and it worked this morning. I’m going to give it a few more days to see if it still works and if so I know a calendar update came out yesterday so I’ll update to that and hopefully I won’t have to worry about it anymore.

stevessvt said:
Thanks for replying. There is an alert set,...it was for 10 minutes before, that didn’t work so I changed it to at the time of event, and that didn’t work. I read somewhere that it was because of the last update, so I uninstalled the update and it worked this morning. I’m going to give it a few more days to see if it still works and if so I know a calendar update came out yesterday so I’ll update to that and hopefully I won’t have to worry about it anymore.
Click to expand...
Click to collapse
I used to have problems with my calendar not firing alerts or just firing late on previous phones. Then I found an app on GPS called Events Notifier For Calendar (by RYO Software.) There is an XDA thread somewhere about it. I've been using it on my last three phones including this one and I feel it is indispensable! (As for the GPS rating, my guess is user error for most of people's complaints.) But it has never failed me and the developer is extremely helpful. It's probably one of the first 5 apps I now install on every new phone.

Question Pixel 6 pro-Google dialer

Good morning. Does anyone have any idea how I can solve the problem I have with the google dialer? When I am called, it takes a long time for the screen to turn on while the sound is ringing and it is generally slow to show who is calling .... I have tried to clear the application cache .... I have checked that irrelevant applications do not have access to the phone application but nothing .... Is there a solution? Thanks

I have the same issue, it actually started with my Pixel 4 XL. Back then I thought maybe it's just getting old. Now I'm having the exact same issue with my P6P. Tried a factory reset thinking it might have been something that migrated with my backup but that did not help.

I'm chiming in only to say I haven't seen this problem, and hope you figure it out. Not rooted? No custom kernel?

Not rooted and no custom kernel, been considering those as a solution

I never tried the google dialer. Didn't trust the phone enough to put a sim in it until I had self-built google-free aosp (now grapheme) installed. I have not experienced this with aosp dialer.

eddiedimitris said:
Good morning. Does anyone have any idea how I can solve the problem I have with the google dialer? When I am called, it takes a long time for the screen to turn on while the sound is ringing and it is generally slow to show who is calling .... I have tried to clear the application cache .... I have checked that irrelevant applications do not have access to the phone application but nothing .... Is there a solution? Thanks
Click to expand...
Click to collapse
Did you ever solve this? Not even a factory reset seems to solve it for me

slimfady said:
Did you ever solve this? Not even a factory reset seems to solve it for me
Click to expand...
Click to collapse
Which update is your phone on? November or December? If November, maybe try manually flashing the December update, potentially removing the "-w " so that it doesn't wipe your phone.

roirraW edor ehT said:
Which update is your phone on? November or December? If November, maybe try manually flashing the December update, potentially removing the "-w " so that it doesn't wipe your phone.
Click to expand...
Click to collapse
I'm on the December update, but had it even on the November build

When I open the Google dialer and click on the button to pop up the numbers it's very slow to open up

slimfady said:
I'm on the December update, but had it even on the November build
Click to expand...
Click to collapse
When you factory reset, did you test the Google dialer without restoring any of your old apps or data?
If the January update doesn't fix it for you when it comes out, I'd consider trying that.

Tried before restoring the apps, but I did restore my contacts and SMS. Same result. Could it be something related to my contacts (around 1400 contacts)?

slimfady said:
Tried before restoring the apps, but I did restore my contacts and SMS. Same result. Could it be something related to my contacts (around 1400 contacts)?
Click to expand...
Click to collapse
I doubt it, although I "only" have 635 contacts. Right now I'd say everything is suspect, however. You've got to eliminate every possibility.
I might suspect the number/size of SMS before the number of contacts, but it's worth eliminating both at the same time just to see. Or, as I said, wait until the late January update, but if you still have the problem then you'd have to start from scratch yet again to eliminate those possibilities.

roirraW edor ehT said:
I doubt it, although I "only" have 635 contacts. Right now I'd say everything is suspect, however. You've got to eliminate every possibility.
I might suspect the number/size of SMS before the number of contacts, but it's worth eliminating both at the same time just to see. Or, as I said, wait until the late January update, but if you still have the problem then you'd have to start from scratch yet again to eliminate those possibilities.
Click to expand...
Click to collapse
Thanks, will give it a shot after the January update drops

My best guess is that this delay happens when you have got paired an android wear with your phone. Just for testing, I paired amazfit gtr 3 pro with my P6P and this delay does not occur.
But at the same time, If you are running aosp rom, this delay doesn't happen with the dialer even with android wear paired. Strange

asif4self said:
My best guess is that this delay happens when you have got paired an android wear with your phone. Just for testing, I paired amazfit gtr 3 pro with my P6P and this delay does not occur.
But at the same time, If you are running aosp rom, this delay doesn't happen with the dialer even with android wear paired. Strange
Click to expand...
Click to collapse
Interesting thought, I don't have an Android wear watch paired but I have a fitbit Versa. I haven't had this issue since the January update plus a full wipe.
I had a seperate theory which is related to the number of Google accounts I have on my phone (I had 4 before wiping). I'll keep an eye on it and try to unpair the watch if it re-occurs.

slimfady said:
Interesting thought, I don't have an Android wear watch paired but I have a fitbit Versa. I haven't had this issue since the January update plus a full wipe.
I had a seperate theory which is related to the number of Google accounts I have on my phone (I had 4 before wiping). I'll keep an eye on it and try to unpair the watch if it re-occurs.
Click to expand...
Click to collapse
Well well well, I acted as per your theory and deleted all my google account except one that is linked to contacts and I am experiencing quite instant call-in and call-out screen and the contacts also show almost instantly.
Its a shame that android is google's own product and these issues (having more than google account) jeopardize the whole experience. I have read a lot of posts on reddit and other forums for the the same issue and all what google guys suggest is factory reset which is not a pleasant way and the problem persists after that.
Maybe I am too quick to give my feedback and this issue resurfaces even with 1 account. Will keep an eye on that and will post my further findings.

asif4self said:
Well well well, I acted as per your theory and deleted all my google account except one that is linked to contacts and I am experiencing quite instant call-in and call-out screen and the contacts also show almost instantly.
Its a shame that android is google's own product and these issues (having more than google account) jeopardize the whole experience. I have read a lot of posts on reddit and other forums for the the same issue and all what google guys suggest is factory reset which is not a pleasant way and the problem persists after that.
Maybe I am too quick to give my feedback and this issue resurfaces even with 1 account. Will keep an eye on that and will post my further findings.
Click to expand...
Click to collapse
I think it's confirmed. I've added two more accounts and the call screen is now back to taking forever to showup when I get a call

slimfady said:
I think it's confirmed. I've added two more accounts and the call screen is now back to taking forever to showup when I get a call
Click to expand...
Click to collapse
Yeah I reconfirm it as well, no delay in call screens if having 1 Gmail account only.
Culprit is Google phone app I guess, may be it goes through all accounts to search n display the contact that cause this delay. I have tried Google phone app on samsung s21 ultra too n there is same delay with having more than 1 accounts while Samsung own dialer app doesn't suffer this issue.