Develop Bugs

[Q] youtube app issue

Not sure why but sometimes when i search videos on the youtube app and click to play them it just says I'm unable to play them. I'll pull the battery out and search the same video and then it will play. Is there any way to fix this issue??

tonycalr2002 said:
Not sure why but sometimes when i search videos on the youtube app and click to play them it just says I'm unable to play them. I'll pull the battery out and search the same video and then it will play. Is there any way to fix this issue??
Click to expand...
Click to collapse
You can try clearing data in the app but my guess it is more stream related. Next time try toggling airplane mode on and off and see if that works. Then it is a 3G issue which you kick start when you pull the battery.
Do you BONSAI?

I ran into this same thing yesterday, and I cleared the data and everything was back to normal. Kenny was right on point, hope it works for you too.

Pulling the battery is a power cycle and seems to be the only fix. I have also noticed that after an unknown amount of time all video playback and even video recording stops working (android system, flash still works) til I power cycle. I'm thinking it has something to do with the in app between video ads. Anyway, I'm back to pulling my battery at least twice a day.

Some youtube videos are unplayable on mobile devices, like android and ios devices. This isn't anything we can control, the makers of the videos (usually music videos) decide whether or not the video can be played on mobile devices. You can try opening the video in the browser and playing it directly on the page, but chances are it'll be choppy as he'll
Sent from my epicly epic Epic

elrey75 said:
Pulling the battery is a power cycle and seems to be the only fix. I have also noticed that after an unknown amount of time all video playback and even video recording stops working (android system, flash still works) til I power cycle. I'm thinking it has something to do with the in app between video ads. Anyway, I'm back to pulling my battery at least twice a day.
Click to expand...
Click to collapse
You pull your battery twice a day? I suggest a few things:
1. Get insurance on your phone
2. Put phone in driveway
3. Run that thing over AT LEAST 12 times
4. Get a new phone
If you're serious, you need to get a new phone because something is certainly wrong. I'm currently on about 120 hours of uptime, as in, time since the last reboot.

hayzooos said:
You pull your battery twice a day? I suggest a few things:
1. Get insurance on your phone
2. Put phone in driveway
3. Run that thing over AT LEAST 12 times
4. Get a new phone
If you're serious, you need to get a new phone because something is certainly wrong. I'm currently on about 120 hours of uptime, as in, time since the last reboot.
Click to expand...
Click to collapse
The power cycle is to force YouTube app to work. I watch a lot of video. The phone runs perfect otherwise.

Did you try clearing the data in the app?

Yes. Also force closed and cleared from app manager.

I had the issue where it force closed as soon as I opened it and clearing data didn't work. There was actually another entry on my phone that was causing issues. I think it was in data\data. I deleted all youtube entries (searched with root explorer) then cleared Dalvik and downloaded and installed youtube from market. Worked fine after that.

Same here, same thing happens to my visual voicemail, neither will work until I power cycle. Then they will both work fine for a while, then randomly stop again.

b3nny said:
Some youtube videos are unplayable on mobile devices, like android and ios devices. This isn't anything we can control, the makers of the videos (usually music videos) decide whether or not the video can be played on mobile devices. You can try opening the video in the browser and playing it directly on the page, but chances are it'll be choppy as he'll
Sent from my epicly epic Epic
Click to expand...
Click to collapse
There are three different errors, "not available in your country", "not available on mobile devices", and "there was a problem while playing, Touch to retry" that last one is the one that makes the youtube app unusable.

[Q] YouTubs app problem. Anyone have issues with video playing fullscreen?

I tried searching, and couldn't find any threads about this.
When browsing in the app, YouTube displays fine. However, when I load a video, it cuts off quite a bit of the video. An ad will play fullscreen, but the video will not. This wasn't a problem before. It just started happening today. I tried rebooting the ATV (center click + play button hold) and that didn't help. I cleared YouTube's cache, that was of no help as well. I'm wondering if I'll need to try reinstalling Youtube.
Picures of what I'm talking about are attached.
I'm not sure if it helps, but I am rooted on Software Version 51.1.1.0_user_511070220
Thanks for your time.

Uninstall youtube and update latest root firmware., then reinstall youtube.

I noticed this exact same thing last night however it wasn't on every video, only some of them.

laidbackcloud said:
Uninstall youtube and update latest root firmware., then reinstall youtube.
Click to expand...
Click to collapse
so you've had the same exact problem, did that, and it fixed it for you? seems a bit over the top..

shutterslaps said:
I tried searching, and couldn't find any threads about this.
When browsing in the app, YouTube displays fine. However, when I load a video, it cuts off quite a bit of the video. An ad will play fullscreen, but the video will not. This wasn't a problem before. It just started happening today. I tried rebooting the ATV (center click + play button hold) and that didn't help. I cleared YouTube's cache, that was of no help as well. I'm wondering if I'll need to try reinstalling Youtube.
Picures of what I'm talking about are attached.
I'm not sure if it helps, but I am rooted on Software Version 51.1.1.0_user_511070220
Thanks for your time.
Click to expand...
Click to collapse
I have started seeing the same problem with my FireTV Stick YouTube App. It did not happen earlier.
I tried uninstalling and re-installing YouTube App, but it did not help!
Anybody know how to fix it?

shutterslaps said:
so you've had the same exact problem, did that, and it fixed it for you? seems a bit over the top..
Click to expand...
Click to collapse
it did and i also adjusting the screen resolution on dispaly panel in settings.

I found one workaround.
When the video is cut-off, press menu button (three horizontal lines) on the remote once, that will take you to the search screen. Then press back button to go back to your video which should be now be either less cut or full screen. If its still cut-off, repeat the steps one more time and it will be full screen.
Annoying but works for now!

If you don't want to update to the latest pre-root, then completely uninstall YouTube and reinstall. Most people believe that simply uninstalling then reinstalling works, but doing so often leaves traces. You must clear the cache and dalvik to ensure it's cleaned from the system. Here is how to do it.
Uninstall the app through the settings. Reboot to CWM and clear cache and dalvik. Reboot. Then reinstall the app. If this doesn't fix the screen issue, then you might want to try updating.

xm41907 said:
If you don't want to update to the latest pre-root, then completely uninstall YouTube and reinstall. Most people believe that simply uninstalling then reinstalling works, but doing so often leaves traces. You must clear the cache and dalvik to ensure it's cleaned from the system. Here is how to do it.
Uninstall the app through the settings. Reboot to CWM and clear cache and dalvik. Reboot. Then reinstall the app. If this doesn't fix the screen issue, then you might want to try updating.
Click to expand...
Click to collapse
Yesterday this started happening to mine also, strange it only affects certain videos.
My AFTV is unrooted and uses standard app, only posting to re-enforce that the problem seems to have suddenly appeared.
I will just keep an eye open and try and narrow down which are causing a problem.

This recently has been happening to me and it's on all videos. The YouTube app has been acting weird on my tablet as well, but less frequently.

hm, I left it alone for a while and now it seems to be working. that's fine and all, I would just like to know what caused it so that we can fix this if it happens again, or is still happening for others.
thanks for your input everyone.

camera became super slow

Hello guys,
I'm writing here because I've been running some frustrating problems with the htc camera application on my M8.
I run stock firmware, stock rom. never did any kind of flashing-modding or whatsoever, although I am not completely sure since it is a second hand phone. When i got it, it came on kitkat. I then upgraded directly to marshmallow.
Here are my actual software information: Android 6.0 / Software number: 6.16.708.1 / Kernel Version: 3.4.0 [email protected] #1 SMP PREEMPT. Build number: 6.16.708.1 CL683910 release-keys.
I used the phone for one month without a problem. Then, for roughly two weeks my phone run minor random crashes with a very weird soft reset of certain application setting after the reboot. I.E: I had to log back again on all my app which required log in: spotify, wechat, even whastapp once, etc. Every time the home screen would show me the "how-to-use" tips as if it was the very first time I run the phone.
The camera became unusable: once opened, every button on screen was unusable. It didn't take photo, it didn't go to settings. nothing of nothing. It couldn't even show the bottom buttons for returning back to the home screen or managing the multi task. The whole interface seemed to be completely unresponsive.
Two days ago, I decided to factory reset through the recovery and reinstall everything.
Everything seemed fine.... but the camera.
It takes litteraly ages (7s more) to save photos. The interface is super laggy, I have to wait sensible seconds to go to settings or switch the camera mode. It is not as bad as it was before the reset, but it still unusable.
I have to mention that I have an sd card formatted as internal storage. However, since the problem persists, I formatted as portable and eventually I removed it completely. Despite this, the camera still does not work properly.
I tried to wipe the cache of the phone from the recovery. Nothing changed.
I also tried to run the phone in safe mode to see whether it was due to some application conflict. Problem still persists.
I am so frustrated, I really want my camera to work back again. I mean, I need it because I love taking picture with this phone ( I often go for photo shooting at night) and the htc camera application gives you a great Manual Mode which I cannot find in other 3d party applications.
Do you have any idea of what it might be?
Many thanks for having spent time reading this post.
I hope you can give some good feedback on this.
Cheers!

I have ran into the same problem. I even did a fresh install of viper rom. And still very slow.
This started happening less than a week ago.

Good afternoon,
The same problem occured to me last week.
This problem started after I restored apps from titanium backup.
I can point our how.
But.. After fresh wipe, all caches cleared. Camera seems to work fast again, no lag.
So check your phone space.. Free ram available.. And your use of titanium backup.
That helped me.
Let me know if this does something.
Regards,
WyCkson

I have the same problem it just started yesterday.
at the moment im using a another application to use the camera.
i want the stock camera working.
i have enough space and enough Ram.
why is it that the camera is so laggy.

NZR91 said:
I have the same problem it just started yesterday.
at the moment im using a another application to use the camera.
i want the stock camera working.v
i have enough space and enough Ram.
why is it that the camera is so laggy.
Click to expand...
Click to collapse
OK a fresh install of viper and camera works fine, after updating from the play store the camera is slow. I don't think this is a titanium backup issue, I think it's a new update for something on the device that's interfering with the camera

Fresh install again, removed Titanium Backup. Downloaded selected system Google apps and all HTC apps except for sense home. Camera worked fine. Restarted for the lock screen update and now the camera lags. Trying to figure out which app is doing it.

Hulkanator said:
Fresh install again, removed Titanium Backup. Downloaded selected system Google apps and all HTC apps except for sense home. Camera worked fine. Restarted for the lock screen update and now the camera lags. Trying to figure out which app is doing it.
Click to expand...
Click to collapse
After some 'auto updates', my camera started lagging huge ammount ~ 6 secs. plus other stuff. . .
Sounds like the same problem. Please post if you find out what's causing it.

same here

I just noticed crazy camera lag this morning (seemed to be working fine just yesterday). The Camera app was updated 6/23, so I assume its that. Can't find any other HTC apps that have recently updated; and no recent changes to the phone (Titanium restores or anything like that). Been on the same build of S.ROM for over a month, with no previous issues.

same here! ...

Hey guys I found your page during my research, since last night I cannot use my camera properly as you said huge lags occur and until that moment I cannot find a proper solution. But at least I found! The source of our problem is HTC SPEAK app. When I uninstall the app's updates camera became more stabyl and my phone's getting warm issues solved!
Good luck.

Found Solution(s)
For me, its HTC Speak app. If I uninstall updates for this App, Camera is back to normal.
But there is workaround even when recent update for this App is installed.
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked and than use Speak App for Camera or turn it off (as I did). Camera is working like it should either way

3alfa3 said:
Found Solution(s)
For me, its HTC Speak app. If I uninstall updates for this App, Camera is back to normal.
But there is workaround even when recent update for this App is installed.
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked and than use Speak App for Camera or turn it off (as I did). Camera is working like it should either way
Click to expand...
Click to collapse
Thanks, this solved my problem with the camera lag.
The same thing effects the 'Motion Launch Gestures' in Settings (Display & gestures). For some reason, it also uses language pack, same as camera app.

patriotturk said:
hey guys i found your page during my research, since last night i cannot use my camera properly as you said huge lags occur and until that moment i cannot find a proper solution. But at least i found! The source of our problem is htc speak app. When i uninstall the app's updates camera became more stabyl and my phone's getting warm issues solved!
Good luck.
Click to expand...
Click to collapse
worked for me! thks

I can`t seem to find the speak app?

3alfa3 said:
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked and than use Speak App for Camera or turn it off (as I did). Camera is working like it should either way
Click to expand...
Click to collapse
This worked for me, too! Thanks.
---------- Post added at 10:16 AM ---------- Previous post was at 10:13 AM ----------
ryanjsoo said:
I can`t seem to find the speak app?
Click to expand...
Click to collapse
Are you trying to uninstall the Speak updates, or the Camera app workaround in Post #12?
If you are trying to uninstall updates, you can find the app in phone settings under Settings>Apps>Speak. But for me, the option to uninstall updates is grayed out, and cannot be selected.
For the workaround: when you select "Voice Capture" in Camera app Settings, it will ask you to update the language pack. Select to update it. Then, once that is updated, the camera will work fine. You can leave "Voice Capture" on, or turn it off in Camera app settings; either way, the camera should work fine now.

The option to uninstall updates was also greyed out for me, but you can select the menu icon in the top right corner of the Speak app settings to make that option available. I did this and yes it did fix the laggy camera issue but did not fix the non-functioning gesture control. The workaround that 3alfa3 provided fixes both issues.
Thank you to everyone who has helped resolve this issue as HTC support were as much use as (insert your own witty line...)

3alfa3 said:
Found Solution(s)
For me, its HTC Speak app. If I uninstall updates for this App, Camera is back to normal.
But there is workaround even when recent update for this App is installed.
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked and than use Speak App for Camera or turn it off (as I did). Camera is working like it should either way
Click to expand...
Click to collapse
I can confirm it worked for me too.
Enabled voice capture after couple of lags, and just hit the download button. Couple of seconds later baaam! Solved.
But Its really strange reason to lag. Curious about how you figured it out tough..
Many thanks.

Just uninstall HTC Speak ... i test this on 3 devices ...

Same problem here.
Turn On Camera App, go to Settings-Camera Options-Voice Capture. Turn it ON, download language pack when asked <--- did the trick for me as well.
When will HTC wake up and fix this?

Netflix issues

Hello just wondering if i am the only one
If i open netflix for the "ok google open netflix" command and play a video after 15 to 30 seconds it will freeze the phone and restart it.
Then i open the app with out the assistant and it works well.
Anyone else experiencing this issues?

Netflix does cause the phone to reboot for me as well. I don't even have to use the assistant to open it. It makes the phone reboot when opened normally as well.

I had a problem with Netflix losing the picture and having to reopen the app to fix it.

fzurita said:
Netflix does cause the phone to reboot for me as well. I don't even have to use the assistant to open it. It makes the phone reboot when opened normally as well.
Click to expand...
Click to collapse
Use game booster to set up cpu to top and match fps with screen refresh

Grab a bug report zip and post the link here for the devs to take a look

For the people who are experiencing the problem with the device reboot while using Netflix, please try completely removing the Netflix app from game booster (by unticking it inside of the game booster configuration).
Please let me know whether that helps.
Alex

So switch it to "Custom" mode then make sure it's not selected?
---------- Post added at 11:12 PM ---------- Previous post was at 11:09 PM ----------
Roxas598 said:
Grab a bug report zip and post the link here for the devs to take a look
Click to expand...
Click to collapse
You mean grab a bug report after the phone finishes rebooting?

Netflix crash bug report
Here is a bug report right after the crash and the phone finished rebooting.

fzurita said:
So switch it to "Custom" mode then make sure it's not selected?
Click to expand...
Click to collapse
Just unticking it in the game list should be enough.

The game list doesn't show unless I hit custom. The crashes happen even when I'm in power save mode:

Also, while I'm reporting bugs. I get excellent battery life when I'm in airplane mode with WiFi enabled and in power save mode, about 9.5 hours of SOT.
When I disable airplane mode though, my battery life is very poor. I'm only getting around 4.5 hours of SOT. Even when the screen is off, I have had battery drain around 30% over night. I do live in an area with poor reception, I'm not sure if it has anything to do with that. But I have never had such bad standby battery drain before.

fzurita said:
The game list doesn't show unless I hit custom. The crashes happen even when I'm in power save mode:
Click to expand...
Click to collapse
I see what you mean now. Please choose custom for this test.

Really hope they fix some of the netflix issues as i still get some graphical issue with the application
Looking at latest news from Razer their boasting about their new Surround Sound and HDR "BOTH Netflix HDR and 5.1 surround sound content" on the razer website.
https://press.razerzone.com/press-r...-premium-smartphone-entertainment-experience/

I just had Netflix cause a phone reboot while using the "Custom Mode" with Netflix omitted in the game booster.

fzurita said:
I just had Netflix cause a phone reboot while using the "Custom Mode" with Netflix omitted in the game booster.
Click to expand...
Click to collapse
@TheCrazyLex wonder if this is getting bugged because the nexflix app has the HDR and Dolby 5.1 that's to come half baked and causing it to reboot?

Ive had it for a while just randomly happens when launching the app from fresh, i have made sure nothing else is running in the background but its a pain when it reboots the system. Hope they fix it with this new update their talking about on with the netflix partnership.

If you're experiencing the issue, feel free to post the bug report here so @TheCrazyLex can take a look.

lonetormenter said:
If you're experiencing the issue, feel free to post the bug report here so @TheCrazyLex can take a look.
Click to expand...
Click to collapse
I posted it a few posts back.

I have the same issue. After a min of playing a Netflix video, the phone freezes and dies. Most of the time it doesn't reboot automatically.
Netflix cannot be found in the list inside game booster. Anyone found a fix for this?

This is happening more often now and sometime im discussing with Razer but so far unable to find the cause of the problem as its not like the phone is running low on memory, Im sure Razer & Netflix are aware of the issue but all ive been told is wait for the next system update. They didnt try to blame each other or bother to get me to factory wipe the device or reinstall the app. Which unless they have seen my support call history in the past and didnt make me go through the basic troubleshooting step as part of their customer service or aware of the problem already im not too sure,
They only asked if it happens with other Apps which i explained YouTube and Amazon Prime work perfetly every time but the Netflix app is about 50/50

Question Camera still crashing and rebooting P6P

Anyone else still having issues with the camera freezing and rebooting your phone? I'm on February update and camera app 8.4.400.42337059.19

As far as I've seen, the camera app crashing hasn't been a huge issue on the 6 series (of course there are reports as usual).
What have you tried to fix it so far? are all your apps and play services fully updated (2 different updates)

Alekos said:
As far as I've seen, the camera app crashing hasn't been a huge issue on the 6 series (of course there are reports as usual).
What have you tried to fix it so far? are all your apps and play services fully updated (2 different updates)
Click to expand...
Click to collapse
Everything is up to date. I haven't tried much. Open camera app seems to work fine. I'm waiting to see if it gets fixed by an update. I see others having the same issue here https://support.google.com/pixelphone/thread/136991301?hl=en#

redskykiter said:
Everything is up to date. I haven't tried much. Open camera app seems to work fine. I'm waiting to see if it gets fixed by an update. I see others having the same issue here https://support.google.com/pixelphone/thread/136991301?hl=en#
Click to expand...
Click to collapse
yeah that's average for a new phone. okay so let's see if we can resolve your issue.
go to play store, search camera and hit uninstall (it'll uninstall all the updates and revert to original version). then clear storage for camera app. then update it from play store. now long press on camera shortcut, give it all permissions including under Advanced (modify system settings). then test it.

Alekos said:
yeah that's average for a new phone. okay so let's see if we can resolve your issue.
go to play store, search camera and hit uninstall (it'll uninstall all the updates and revert to original version). then clear storage for camera app. then update it from play store. now long press on camera shortcut, give it all permissions including under Advanced (modify system settings). then test it.
Click to expand...
Click to collapse
thanks. I gave it a shot. It's only been random crashes....we'll see

I had troubles with my P4 XL randomly rebooting and it was caused by a lack of free storage, apparently Android 12 needs a certain amount of free MB/GB to properly work. The system doesn't warn you, it just causes bootloop/reboot issues, even said once that the Android system was corrupt and required a factory reset (I just normally rebooted and it worked, after that I cleared the storage). Do you have enough free storage?
Since I don't know how much A12 desires, I'd suggest to always leave at least 5GB free.

redskykiter said:
Anyone else still having issues with the camera freezing and rebooting your phone? I'm on February update and camera app 8.4.400.42337059.19
Click to expand...
Click to collapse
I am on my 3rd 6 Pro. I will tell you my first one was crashing on the camera andnit was indeed a hardware error. My next two 6 Pro's have NEVER frozen or rebooted. No camera problems. I recommend exchanging it through google.