Develop Bugs

[Q] issues after 24 hours of use!

Ok first off, I love the Galaxy Nexus. However I am a very intense user and always push things to the limits
So I have noticed a few oddities:
1. This morning the volume went down on its down. I actually saw the volume bar appear and decrease, as if I was pushing down on the rocker. It happened twice. Both times I was hammering the phone so perhaps it's related to RAM? The first time I was moving six 400mb avi files from one folder to another using a file manager app, and listening to MP3s at the same time.
2. I heard this phone has visual voicemail, but my voicemails appear in the same way as they did before. (a text telling me to dial the vm number). Any ideas? I am on Vodafone UK contract.
3. When I bought the phone and turned it on, I entered my google account details. The phone then installed a bunch of apps I had installed on my last phone, the HTC Desire. Some of these apps I didn't want any more so I uninstalled them. This was all fine until I woke up this morning and found the phone had downloaded and reinstalled them again overnight!! What's going on here?! Will I wake up tomorrow to find them appear again?
4. The Android Market sometimes has the movies page, and sometimes doesn't. Very odd. It's up to date so I don't know what that's about. Also there's now a Vodafone section to the Market. It's a non-branded phone so I am a little surprised. There must be a network dedicated section now.
5. The BBC iPlayer is missing from the market. Why is this? I am in the UK and it's always been there before.
6. I have found it tough to find a movie player app that plays my avi and mkv files. Rockplayer doesn't want to work now. MXPlayer doesn't run at all. Mplayer is ok but the videos are not that smooth. What else is there to try??
I hope this post has given a helpful insight into the Galaxy Nexus - it would be great if an expert could please address some of these issues for me.
Thanks all
Jonny

jonnyguitar said:
Ok first off, I love the Galaxy Nexus. However I am a very intense user and always push things to the limits
So I have noticed a few oddities:
1. This morning the volume went down on its down. I actually saw the volume bar appear and decrease, as if I was pushing down on the rocker. It happened twice. Both times I was hammering the phone so perhaps it's related to RAM? The first time I was moving six 400mb avi files from one folder to another using a file manager app, and listening to MP3s at the same time.
Click to expand...
Click to collapse
I have noticed this too, odd! I thought it was because my hand was near it, but definitely haven't clicked the buttons so.. hrm!

I too have noticed that BBC Iplayer is missing.
Also, I went on the BBC website and tried a flash player video... not working.
Tried downloading flash and it's not compatible?
Anyone know why or if it is permanent?

jonnyguitar said:
1. This morning the volume went down on its down. I actually saw the volume bar appear and decrease, as if I was pushing down on the rocker. It happened twice. Both times I was hammering the phone so perhaps it's related to RAM? The first time I was moving six 400mb avi files from one folder to another using a file manager app, and listening to MP3s at the same time.
Click to expand...
Click to collapse
I've had mine open the browser whilst it was laid on the table as I watched
jonnyguitar said:
6. I have found it tough to find a movie player app that plays my avi and mkv files. Rockplayer doesn't want to work now. MXPlayer doesn't run at all. Mplayer is ok but the videos are not that smooth. What else is there to try??
Click to expand...
Click to collapse
I think I saw a thread saying that Diceplayer has been updated for the GN - not used it myself, but might be worth a look into. They claimed it's hw decoding avi and mkv.

dpenurse said:
I too have noticed that BBC Iplayer is missing.
Also, I went on the BBC website and tried a flash player video... not working.
Tried downloading flash and it's not compatible?
Anyone know why or if it is permanent?
Click to expand...
Click to collapse
You will find that because it is a new OS version, some apps will have to be updated to show in the market.
E.g. BBC probably labelled their iPlayer app as being compatible with Froyo, Gingerbread and Honeycomb so until the app is updated it won't show for ICS users.
Other app makers may have just labelled the app as "works with all versions" or "works with Froyo or later" for example.

I too have had an issue with the volume going down and then immediately going up again. Quite weird. Only happened twice since yday.
Sent from my Galaxy Nexus using XDA App

For your visual voicemail you need to register with Google Voice, unless Vodaphone has its own app for it.
Sent from my MB860 using XDA App

I just received a phonecall and the volume rocker I had to fight with to try and get it full volume. Phone won, call was quiet

jonnyguitar said:
6. I have found it tough to find a movie player app that plays my avi and mkv files. Rockplayer doesn't want to work now. MXPlayer doesn't run at all. Mplayer is ok but the videos are not that smooth. What else is there to try??
Click to expand...
Click to collapse
How about Mobo Player?
I'm so jealous on you UK guys. We will get maybe sometimes in the next 3 weeks...

jonnyguitar said:
6. I have found it tough to find a movie player app that plays my avi and mkv files. Rockplayer doesn't want to work now. MXPlayer doesn't run at all. Mplayer is ok but the videos are not that smooth. What else is there to try??
Click to expand...
Click to collapse
DicePlayer works perfectly and has HW acceleration.

s.m.knipe said:
For your visual voicemail you need to register with Google Voice, unless Vodaphone has its own app for it.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
No Google voice in the UK.
There an app called Visual Voicemail Plus that provides this service (for, I believe, a small fee).

the missing apps are due ICS 4.0 not being compatible with those old apps
you have to wait for those old apps to be ICS 4.0 compatible for them to show up again on Market

I had the volume issue where it kept going up and down by itself a few times today.
but since about 4pm it hasn't happened again...

Could it be that the volume issue has something to do with some preset profiles that should not be there?
Sent from my X10i using xda premium

i've got the volume problem too. Picked up my phone today and its done it about 5 times in the past hour or so while i've been playing with the phone. usually coincides with me sending/ receiving a text message. Really annoying problem as i dont know i have received a text most of the time.

Mhhh. thats a handful of users now with the SAV-Ghost (had to give it a name - self-adjusting volume) .
Biggest worry I have seen yet (apart from flash which will be sorted out sooner or later)....

When the volume started changing on it's own, did the temperature suddenly drop and lights started flickering?

TonyHoyle said:
No Google voice in the UK.
There an app called Visual Voicemail Plus that provides this service (for, I believe, a small fee).
Click to expand...
Click to collapse
Thanks, I didn't know that. GV has been out for a while, you would think Google would have brought that over by now...

dumb donkey said:
i've got the volume problem too. Picked up my phone today and its done it about 5 times in the past hour or so while i've been playing with the phone. usually coincides with me sending/ receiving a text message. Really annoying problem as i dont know i have received a text most of the time.
Click to expand...
Click to collapse
I got the problem too, but it only seems to happen just after I unlock the phone.

Getting the volume problem a lot as well. It's weird cause it didn't happen yesterday at all, only started today.
Sent from my Galaxy Nexus using XDA App

[Q] Video glitch

Hopefully the powers that be don't do a DMCA takedown on my youtube video, but I've uploaded an example of a video playback glitch that regularly occurs on my device. Does anyone else see this on their Note 10.1 2014 edition? Very annoying... SM-P600, 32GB, USA version, MK1 firmware. Not rooted.
http://youtu.be/gU6x1CLGa8E

So far, I must be in the less than 1% that have experienced this problem...

you didn't include any info on the clip. audio codec, video codec, bitrate, profile, etc. what videomplayer are you using. is the glitch repeatable at that exact frame each time?

You can be sure that when somebody else had such problems, you will already find it here in the forum. So, no, never have such an issue. Also not over the network.
And, as mad squabbles already wrote: For more we need much more information.

madsquabbles said:
you didn't include any info on the clip. audio codec, video codec, bitrate, profile, etc. what videomplayer are you using. is the glitch repeatable at that exact frame each time?
Click to expand...
Click to collapse
The movie was downloaded from Samsung Hub to the device. HD quality. The videoplayer was the only one that plays these movies (to my knowledge): The stock Samsung video player. The glitch is not repeatable at exact locations. I can go back and rewatch the same clip and it will not appear, which says to me that there is not a data corruption problem. It seems like an I/O or "interrupt" problem to me. I've run Androbench on the device and I get as good as or better than the Anandtech benchmarks for the device.
This type of glitch occurs on any kind of move I play, including those I put on the device (mp4, etc). For the ones I have put on the device manually (not through Google Play or the Hub), I've tried the following players: Dice, MX, Archos, and the stock player.
In all other respects, the device works flawlessly: no lag to speak of (except for the occasional stutter on the notifications pull-down, which seems to be the norm). It doesn't crash randomly and battery life seems normal (no less than 7-10 hours of screen on time, ~4% drain overnight. The only thing that I have that probably isn't too common is that I do have MDM software installed (MaaS360) so that I can sync with my employers Exchange servers using TouchDown.

sperho said:
The movie was downloaded from Samsung Hub to the device. HD quality. The videoplayer was the only one that plays these movies (to my knowledge): The stock Samsung video player. The glitch is not repeatable at exact locations. I can go back and rewatch the same clip and it will not appear, which says to me that there is not a data corruption problem. It seems like an I/O or "interrupt" problem to me. I've run Androbench on the device and I get as good as or better than the Anandtech benchmarks for the device.
Click to expand...
Click to collapse
Normally I would expect that you have an background process which got more attention from Android then your video player. This can be anything. Did you have this issue also after a directly after a restart?

Elim said:
Normally I would expect that you have an background process which got more attention from Android then your video player. This can be anything. Did you have this issue also after a directly after a restart?
Click to expand...
Click to collapse
Yes, I have the issue immediately after a restart.

sperho said:
The only thing that I have that probably isn't too common is that I do have MDM software installed (MaaS360) so that I can sync with my employers Exchange servers using TouchDown.
Click to expand...
Click to collapse
I just removed MaaS360 and rebooted. The glitch remains...

Factory resetting now. Will report back when I get it back online. I'll test video before installing any third party apps...

And.....it's still glitching after a factory reset.

First thing I noticed was that this scene is similar to super Mario live action movie
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time, for example downloading from torrent or installing apps and playback movies from same location.

fantasmanegro said:
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time, for example downloading from torrent or installing apps and playback movies from same location.
Click to expand...
Click to collapse
Indeed. However, movies are playing from the internal memory without any other significant activity going on. (no D/Ls, etc. just normal device behavior that is native to the OS) going on in the background. I also have played video in airplane mode...

fantasmanegro said:
Second, this glitch can happen when you read from a slow SD card or can be reading and writing at same time...
Click to expand...
Click to collapse
and the media scan which have issues with scanning some files. Maybe you check which processes are running in the background?

Elim said:
and the media scan which have issues with scanning some files. Maybe you check which processes are running in the background?
Click to expand...
Click to collapse
There is always *some* process running in the background... I have cleared all other applications while playing a movie, but really, should this be necessary? (Problem still remains) I've tried playing movies without any non-stock apps installed. Problem occurs. I've tried freezing as much bloatware as possible without rooting before installing third part apps. Problem occurs.
What I would like to explicitly know is this: has anyone rented a movie from Google Play, played at least 30 minutes straight while doing nothing but watching the movie, and saw any stuttering whatsoever during that 30 minutes. I can live with it if it is a suboptimal experience due to firmware (I'm on MK1, btw) if this is "normal" for this device. I could only hope that it would be fixed in a future firmware update if that was the case. However, I have a strong feeling that if I sent this in to Samsung, they'll fiddle with it for 10 minutes, see that it "seems" to be fine (except for this glitch, the device performs completely as-expected for an Android device), then it be returned to me with no action taken. I can live without this thing for a few weeks, but it will be extremely annoying if nothing is actually done about it. Given that this glitch is not reproducible on command, I fear it will be an ongoing thorn in my proverbial behind. Unfortunately, my return window has expired or else it would go back in an instant.

Used Kies to download and reinstall the MK1 firmware in case one of the OTA updates were corrupted. No joy. Still stutters. Samsung Live Chat help of no use. I expect a call or email from them telling me to send it in in the next 3-5 business days unless someone else states that they have the same tablet and sees this problem too, possibly confirming that it is a firmware/device combination issue.

Mmm this is weird, I have no problem with video playback (any supported format by this device)
I have no MK1 but MJ2 and maybe media scanner is working hard in background
Are you using external SD card and / or have many pictures?

sperho said:
And.....it's still glitching after a factory reset.
Click to expand...
Click to collapse
Try MX player if you just want to play it somehow
Sent from my GT-I9082

as far as i can remember with pc's.... if video card gets warm or hot, the screen starts to show glitches...

asifcheer said:
Try MX player if you just want to play it somehow
Sent from my GT-I9082
Click to expand...
Click to collapse
MX player shows glitches as well on movies that it can actually play. i.e., MX player doesn't play nicely with rented (digitally rights managed) movies from Google, which is the primary problem. Perhaps Android tablet users just don't rent movies all that much?

media scanner is working hard in background
Are you using external SD card and / or have many pictures?
Click to expand...
Click to collapse
Media scanner isn't working hard in the background as far as I can tell. No to the two questions.

Play store/Youtube issues

I'm having this really weird issue with these two apps for a while. Basically I would keep getting connection error in the Play store or on Youtube every few minutes or so, then I would retry and everything would be back to normal. Odd thing is that I can have a browser open in a side window and go to google or any other website just fine while this issue happens. I'm not sure if there's more google apps affected. Hell one time it was so bad that Youtube refused to load for a good minute or so, I opened a pen window for the browser, loaded up the same youtube video in there and it started playing before the app even loaded it (kept giving me connection error).
I have Adblock Plus running in the background so I wonder if that's what's doing this..but it seems odd for it to affect these apps.
Any ideas to fix this?

C2Q said:
I'm having this really weird issue with these two apps for a while. Basically I would keep getting connection error in the Play store or on Youtube every few minutes or so, then I would retry and everything would be back to normal. Odd thing is that I can have a browser open in a side window and go to google or any other website just fine while this issue happens. I'm not sure if there's more google apps affected. Hell one time it was so bad that Youtube refused to load for a good minute or so, I opened a pen window for the browser, loaded up the same youtube video in there and it started playing before the app even loaded it (kept giving me connection error).
I have Adblock Plus running in the background so I wonder if that's what's doing this..but it seems odd for it to affect these apps.
Any ideas to fix this?
Click to expand...
Click to collapse
I don't have Adblock but I have issues with YouTube App aswell. It works most of the time flawlessly but sometimes like you it seems to take to long to load so what I do is close the app fully then launch it again and it works fine, I also had another weird issue of whenever I played a video in full screen and changed the tablets orientation it would dim the brightness to 0% (even changing the screens brightness to 100% wouldn't cause the app to brighten up) and hoy a "small weird box with what looked like signal bars next to it", this hasn't happened the last few times I used the tablet but its just bizarre so deffo something is up with the App that's for sure.

Netflix sucks on FTV

My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks

supremekizzle said:
My Netflix sucks big time on my rooted fire TV. Stutters quite a bit. No combination of the video frame rate helps in the settings. What more can I do? I shouldn't have to wipe cache and restart every hour to get smooth playback. Thanks
Click to expand...
Click to collapse
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.

KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
Click to expand...
Click to collapse
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.

JediSooner said:
How'd you fix the two issues you mentioned? Netflix just started doing the same, for no apparent reason about a week ago on my FTV. I found one that here that was said to have the fix, but I've performed each of the steps listed there with no luck. Right now, I'm on 51.1.6.0... I tried the latest, but am affected by the HDCP issue, so had to roll back.
Click to expand...
Click to collapse
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.

KLit75 said:
Not sure I did fix it. It may have got better on its own. You could try uninstalling Netflix, clear data 3 times in Amazon video, unplug for 10 seconds. Then it may be beneficial to boot recovery and wipe dalvik and cache partitions. Finally reinstall Netflix.
Mine occasionally doesn't load all the way but restarting the video fixes it.
Click to expand...
Click to collapse
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.

JediSooner said:
I don't know what the deal is, but I've tried all of the suggested fixes, but continue to get the same error message. I'll wait for pre-rooted 51.1.6.3 and see if that fixes it.
Click to expand...
Click to collapse
Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.

KLit75 said:
Sorry. Overall Netflix on Amazon has been terrible for a lot of users while others seem to have no problems at all. They're not likely to provide a fix but it doesn't hurt to contact Amazon. At the very least you'll join a growing list of dissatisfied customers. Problem is Amazon points the finger a Netflix and vice versa. But like I've said before, Netflix has always been fine on my other devices going back almost a decade.
Click to expand...
Click to collapse
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.

JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
Click to expand...
Click to collapse
If it's any consolation... on 51.1.x.x versions of Fire TV, I never had issues where it wouldn't play video, but I did have studdering and slow/fast issues. On the 51.5.3.0 Fire OS 5 preview, all that has gone away and aside from an issue with 5.1 sound which is solved by putting it on stereo, netflix is working great.

KLit75 said:
Netflix has been terrible on aftv. Between the loading to 99%, and "unable to play this title right now" not to mention that atv2 has a much better resolution (for me anyway).
I was experiencing a stutter and I think I switched to WiFi to fix it. Not 100% on that but its working better now.
Click to expand...
Click to collapse
I agree. Netflix performance actually gotten worse on the Fire TV since the latest official stable update. For months I been using it and it was fine but now once again I have issues where the video would freeze up for about 5 to 10 seconds then speed up right away everyone is super fast while the audio continues. Very annoying as I thought they finally fixed it but it came back again. Now I also been getting the "unable to play title" error again too.
I actually started to use my Apple TV 3rd Generation which is connected to Wifi 5ghz channel 36. Loads programs quickly, no stuttering, no unable to, no credit shrinking.

I've learned that having another video app open while trying to access Netflix is what causes the problem. The reason rebooting fixes it is because you essentially flush the FireTV's memory when you do the reboot. If you exit out of other apps fully, you shouldn't have anymore problems. I miss being able to click the Home button when switching between video apps but ever since I started doing a proper shutdown for video apps before switching to the next one, I no longer need to reboot to get the different video apps work.

JediSooner said:
Yeah, the part I don't get is that it just stopped working for no apparent reason. It'd been working fine for months, then all of a sudden I start getting the "can't play video at this time" error (something to that effect). Anyway, thanks for the suggestions and feedback.
Click to expand...
Click to collapse
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.

Claude Koch said:
That message occurs when you have another background application tying up the video process.
Try rebooting. And never use the home button to exit Kodi or any other video application. Quit it properly. And watch out for SPMC, the way it's been implemented to minimize to the home screen with the back button is really unhelpful on the AFTV.
Same goes for using Kodi as a launcher. Don't expect it to be reliable.
Click to expand...
Click to collapse
Hadn't considered that possibility; however, I don't use an alternate launcher and I always shutdown Kodi properly. Maybe there's something else tying up the video process? I've gone through the 'clear data' process on Amazon Video multiple times, but that didn't fix Netflix. I'll try to go straight into Netflix after a fresh reboot and see what I get.

Netflix issues

Hello just wondering if i am the only one
If i open netflix for the "ok google open netflix" command and play a video after 15 to 30 seconds it will freeze the phone and restart it.
Then i open the app with out the assistant and it works well.
Anyone else experiencing this issues?

Netflix does cause the phone to reboot for me as well. I don't even have to use the assistant to open it. It makes the phone reboot when opened normally as well.

I had a problem with Netflix losing the picture and having to reopen the app to fix it.

fzurita said:
Netflix does cause the phone to reboot for me as well. I don't even have to use the assistant to open it. It makes the phone reboot when opened normally as well.
Click to expand...
Click to collapse
Use game booster to set up cpu to top and match fps with screen refresh

Grab a bug report zip and post the link here for the devs to take a look

For the people who are experiencing the problem with the device reboot while using Netflix, please try completely removing the Netflix app from game booster (by unticking it inside of the game booster configuration).
Please let me know whether that helps.
Alex

So switch it to "Custom" mode then make sure it's not selected?
---------- Post added at 11:12 PM ---------- Previous post was at 11:09 PM ----------
Roxas598 said:
Grab a bug report zip and post the link here for the devs to take a look
Click to expand...
Click to collapse
You mean grab a bug report after the phone finishes rebooting?

Netflix crash bug report
Here is a bug report right after the crash and the phone finished rebooting.

fzurita said:
So switch it to "Custom" mode then make sure it's not selected?
Click to expand...
Click to collapse
Just unticking it in the game list should be enough.

The game list doesn't show unless I hit custom. The crashes happen even when I'm in power save mode:

Also, while I'm reporting bugs. I get excellent battery life when I'm in airplane mode with WiFi enabled and in power save mode, about 9.5 hours of SOT.
When I disable airplane mode though, my battery life is very poor. I'm only getting around 4.5 hours of SOT. Even when the screen is off, I have had battery drain around 30% over night. I do live in an area with poor reception, I'm not sure if it has anything to do with that. But I have never had such bad standby battery drain before.

fzurita said:
The game list doesn't show unless I hit custom. The crashes happen even when I'm in power save mode:
Click to expand...
Click to collapse
I see what you mean now. Please choose custom for this test.

Really hope they fix some of the netflix issues as i still get some graphical issue with the application
Looking at latest news from Razer their boasting about their new Surround Sound and HDR "BOTH Netflix HDR and 5.1 surround sound content" on the razer website.
https://press.razerzone.com/press-r...-premium-smartphone-entertainment-experience/

I just had Netflix cause a phone reboot while using the "Custom Mode" with Netflix omitted in the game booster.

fzurita said:
I just had Netflix cause a phone reboot while using the "Custom Mode" with Netflix omitted in the game booster.
Click to expand...
Click to collapse
@TheCrazyLex wonder if this is getting bugged because the nexflix app has the HDR and Dolby 5.1 that's to come half baked and causing it to reboot?

Ive had it for a while just randomly happens when launching the app from fresh, i have made sure nothing else is running in the background but its a pain when it reboots the system. Hope they fix it with this new update their talking about on with the netflix partnership.

If you're experiencing the issue, feel free to post the bug report here so @TheCrazyLex can take a look.

lonetormenter said:
If you're experiencing the issue, feel free to post the bug report here so @TheCrazyLex can take a look.
Click to expand...
Click to collapse
I posted it a few posts back.

I have the same issue. After a min of playing a Netflix video, the phone freezes and dies. Most of the time it doesn't reboot automatically.
Netflix cannot be found in the list inside game booster. Anyone found a fix for this?

This is happening more often now and sometime im discussing with Razer but so far unable to find the cause of the problem as its not like the phone is running low on memory, Im sure Razer & Netflix are aware of the issue but all ive been told is wait for the next system update. They didnt try to blame each other or bother to get me to factory wipe the device or reinstall the app. Which unless they have seen my support call history in the past and didnt make me go through the basic troubleshooting step as part of their customer service or aware of the problem already im not too sure,
They only asked if it happens with other Apps which i explained YouTube and Amazon Prime work perfetly every time but the Netflix app is about 50/50