Hi everyone,
I got my M8 in May (8 months of warranty remaining).The phone was working fine for the first 2 months, then whenever I tried to load the camera app I got a message "Unfortunately, Camera has stopped." It happened randomly not all the time, Force Stop and Clearing Cache didn't work. After reboot the camera app did load, but only the front-facing camera worked. I could see the rear camera in the options but couldn't select it. Then I thought I found a solution - Wiping Cache in Recovery worked. Anytime this happened I just wiped the cache in recovery and the Camera app functioned normally.
Last week when I tried to load the camera app I got a black screen and it minimised. Did the wipe and got the front facing camera only. Tried disable/enable Camera app and again wiped cache still nothing happened. Only the front camera is functional. Anyone ever faced this problem with the M8's camera.
I am keeping Factory Reset and Warranty as a last resort. (The HTC Service Center said they'll have to keep the phone for 5 days & I find it near impossible to spend that much time without a smartphone.)
*I don't have Lastpass installed and the phone is stock.
il_bruto said:
Hi everyone,
I got my M8 in May (8 months of warranty remaining).The phone was working fine for the first 2 months, then whenever I tried to load the camera app I got a message "Unfortunately, Camera has stopped." It happened randomly not all the time, Force Stop and Clearing Cache didn't work. After reboot the camera app did load, but only the front-facing camera worked. I could see the rear camera in the options but couldn't select it. Then I thought I found a solution - Wiping Cache in Recovery worked. Anytime this happened I just wiped the cache in recovery and the Camera app functioned normally.
Last week when I tried to load the camera app I got a black screen and it minimised. Did the wipe and got the front facing camera only. Tried disable/enable Camera app and again wiped cache still nothing happened. Only the front camera is functional. Anyone ever faced this problem with the M8's camera.
I am keeping Factory Reset and Warranty as a last resort. (The HTC Service Center said they'll have to keep the phone for 5 days & I find it near impossible to spend that much time without a smartphone.)
*I don't have Lastpass installed and the phone is stock.
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Lol, why are you so addicted to your smartphone ? Let HTC enjoy with it for a few days, since they made it. Many of them had their M8's stocked up in the service centers for 2-3 weeks !. Go ahead and give it a shot, if Factory Reset doesn't work. :good:
Tej XFire said:
Lol, why are you so addicted to your smartphone ? Let HTC enjoy with it for a few days, since they made it. Many of them had their M8's stocked up in the service centers for 2-3 weeks !. Go ahead and give it a shot, if Factory Reset doesn't work. :good:
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That's it. I've decided to take it tomorrow!
Will update on whether it was a software or hardware problem later when I get it back.
il_bruto said:
That's it. I've decided to take it tomorrow!
Will update on whether it was a software or hardware problem later when I get it back.
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I'm like skeptical, but it might be a hardware issue. By the way, does your M8 have scratches on the display ?
Tej XFire said:
I'm like skeptical, but it might be a hardware issue. By the way, does your M8 have scratches on the display ?
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No scratches on the display but I have a scratch on the rear camera strangely.
il_bruto said:
No scratches on the display but I have a scratch on the rear camera strangely.
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Get the rear lens replaced for no charge. Can you update me once the device has been repaired ?
Tej XFire said:
Get the rear lens replaced for no charge. Can you update me once the device has been repaired ?
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I'll try to get it replaced. Will update when done.
Tej XFire said:
Get the rear lens replaced for no charge. Can you update me once the device has been repaired ?
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Just received my phone today. The service rep. said it was a software issue so they downloaded the latest firmware.
I told him I already had the latest firmware, to which he said they have some sort of online connection directly with HTC and that they get their firmware from there. Apparently not the same as downloading according to him. Anyway my Camera is working perfectly.
il_bruto said:
Just received my phone today. The service rep. said it was a software issue so they downloaded the latest firmware.
I told him I already had the latest firmware, to which he said they have some sort of online connection directly with HTC and that they get their firmware from there. Apparently not the same as downloading according to him. Anyway my Camera is working perfectly.
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Cheers ! what about your camera lens ? Got it replaced ? Can you post an image of the scratches on your camera lens, if possible ? :good:
Tej XFire said:
Cheers ! what about your camera lens ? Got it replaced ? Can you post an image of the scratches on your camera lens, if possible ? :good:
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Nope, they didn't replace it. I don't remember it being there when I purchased the phone, so probably I scratched it somehow.
il_bruto said:
Nope, they didn't replace it. I don't remember it being there when I purchased the phone, so probably I scratched it somehow.
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A lot of times, our fingers reach the lens as a comfortable spot for holding the phone, as its too large. The same applies to others who use the device. They put their fingers into the camera cut outs for holding the phone firmly. Poor lens gets scratched in this process and all the M8 users suffer from the issue. The situation becomes worse when someone tries to clean the lens and finds out that the lens has been scratched. I have my wildfire up and running till date. I admit,but there is only a tiny scratch at the corner of the lens !
Related
Hi guys.
I've got an issue with my One M8 - the Duo Camera doesn't work. When I open the Camera app, sometimes the 'Duo camera is blocked, please make sure all lenses are uncovered' pop-up appears, or it doesn't. The thing is, my hands are nowhere near the camera lenses when I take photos.
Either way, I'm not able to apply Duo effects to photos I take - the toast messages either say 'Unavailable for hand-cover' or 'Duo effects unavailable for this photo - Please see Tips and Help for more information'.
Thanks in advance.
I'm currently using an entirely stock phone (not rooted, locked, S-ON), Hboot 3.19, CID HTC__044, firmware version 3.32.707.9, Android Kit Kat version 4.4.4.
This happened to me friend. doing a factory reset, worked for me, but its no guarantees.. this may sound silly but get some glass cleaner, spray it onto a lint-free cloth and gently wipe both lenses... Dont spray the cleaner directly onto the lenses themselves. If your using a case on your phone, is any part of it whatsoever near the lense.
Im afraid to say,it may be faulty friend and may need to return it . If its within its warranty and you havent modded it in any way
Hope that helps, but someone else may know better
NightOrchid said:
This happened to me friend. doing a factory reset, worked for me, but its no guarantees.. this may sound silly but get some glass cleaner, spray it onto a lint-free cloth and gently wipe both lenses... Dont spray the cleaner directly onto the lenses themselves. If your using a case on your phone, is any part of it whatsoever near the lense.
Im afraid to say,it may be faulty friend and may need to return it . If its within its warranty and you havent modded it in any way
Hope that helps, but someone else may know better
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Interestingly, I just got it back from repair service this Monday. It worked at the service centre. Brought it back home, performed software updates and it stopped working.
SRSR333 said:
Interestingly, I just got it back from repair service this Monday. It worked at the service centre. Brought it back home, performed software updates and it stopped working.
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I can't seem to get the duo camera feature working. Whenever I open the default camera app it tells me my duo camera is blocked, also if my hands are nowhere near it. The lens itself doesn't show any defects or obstructions. After a few seconds the message disappears again, but I don't seem to be using the duo camera since none of the related options (U-focus etc.) are available when I open the edit menu on the photos I've taken.:crying:
PLZ HELP
I'm currently using an entirely stock phone (not rooted, locked, S-OFF), Hboot 3.19, CID HTC__11111, firmware version 3.31.512.2 , Android Kit Kat version 4.4.4
Hi, weeks ago i got a problem with my rear camera, so i send it for repair and they change the camera, but since i got he phone when i launch the camera it say that something is blocking the lens, when i check there is nothing. I tried removing the back cover and cleaning both the lens but the problem is still there. Any solution please? I dnt want my phone to be away for 3weeks again :/
kuihome21 said:
Hi, weeks ago i got a problem with my rear camera, so i send it for repair and they change the camera, but since i got he phone when i launch the camera it say that something is blocking the lens, when i check there is nothing. I tried removing the back cover and cleaning both the lens but the problem is still there. Any solution please? I dnt want my phone to be away for 3weeks again :/
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Well, considering the situation it looks like they may have done something wrong. Did they repair it or send in a refurb?
.Ryker said:
Well, considering the situation it looks like they may have done something wrong. Did they repair it or send in a refurb?
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They repaired it.
Anyone having issues with their autofocus? Mine seems completely busted - not sure if it is just a hardware defect or something that has popped up through repeated flashing. Camera was great out of the box, but over the past month, I've had several issues with AF getting a clear lock on something and recently regardless of being on stock OOS (3.1.2, 3.2.4, 3.5.2, etc.) or one of the many roms hosted here my screen jumps back and forth, zooms in and out and fails to get a proper lock. Frustrating as can be - debating switching away from OP3 given the camera has become useless - any recommendations or anyone sharing this issue?
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
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Same across the board. Tried going back to 3.1.x versions, up to 3.5.2 CB, over to the CM and AOSP-roms in the hopes something would stick but it's terrible all around. Went as far as doing complete wipe and factory reset to potentially clear out any profiles stored on internal memory but still having issues. Took me 4 minutes today to take picture of grocery list for my wife - would not focus on text regardless of how close/far I moved the paper. Have session with 'remote tech support' for OP3 on Wednesday as if that's going to do anything...
Henaway said:
I haven't experienced any focus issues yet, but if the problem is identical regardless of the software driving it, I'd say there is something hardware-related at fault. Are you only using stock camera apps, or have you tried 3rd party camera apps and get the same thing?
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This pretty much sums it up right here - video not made by me, but after checking company forums and doing quick search for oneplus 3 camera focus this popped up - https://vimeo.com/182588240 - exact problem I'm having.
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
dheerajshetty said:
Hardware Issue...Got my camera replaced from the service centre.I am from India..Had to keep the phone in the service centre for 1 week.
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Once they identified it as autofocus they didn't try to say it was software, they replaced no problem?
He told that in the beginning.I told him I wiped dalvik cache and stuff.He didn't believe it was a hardware issue,He then formatted the phone....The result was same! He ordered the camera on Thursday...I got the phone on next Saturday The camera has to come all the way from China!
Actually many people are facing this issue..
So.... just go the OS 4.5 and autofocus issue still not fixed..... How come they don't even answer when the issue is reported by so many people...
It occurred suddenly from one day to the next...
I had same issue. Auto focus progressively got worse. Issue was camera OIS.
Replaced the camera myself and back to normal. Cost about £15 for camera and tools and takes about 30 minutes to replace.
i'm not happy with my device anymore thanks to this issue, oneplus don't want to respond because they know that this is a hardware bug, i am not going to buy any other chinese trash in my life again, i miss my iphone ....
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
nishidr14 said:
Hi, Had the same issue got the camera module replaced from SC. working fine since then.
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how much time did they take to replace the camera module
tdssmarty16 said:
how much time did they take to replace the camera module
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Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
nishidr14 said:
Hi,
Waited an hour for them to touch my phone and 45 mins to get it replaced and boom good to go
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Click to collapse
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
tdssmarty16 said:
got mine replaced too today
too a maximum of 1 hour
oneplus service is great
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Click to collapse
Great enjoy
So...
After trying many things (3rd part apps, hoped for a fix with 4.5.0 or 4.5.1 OS updates but nothing, a hard reset, then a factory reset) I hoped that OP Service center would repair the phone that became unusable due to blurriness.... It was sent to Arvato service team in Czech Republic (I am in Sweden).
And then after a few days I learned about this "no partial repair" policy... They will fix the autofocus (no problem, under warranty) without saying what the issue is because.... my OP3 has a small crack on a corner of the screen and it enough for the Arvato service team to say that the screen needs to be replaced (not under warranty) because they don't do partial repair...
Even if the crack has nothing to do with the issue and repairing the screen is totally irrelevant in the matter, I am forced to pay these 110 EUR to get my phone back with a functional autofocus... (Option 2 is to pay 50 EUR to get it back not repaired and Option 3: Scrap the phone for free :cyclops: )
After doing some quick search I found out that this way of doing is common in the branch.... If they all do it, I guess it's not illegal.... quite unbelievable how the customers are handled... You learn everyday, isn't it?
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
Using OOS or a custom rom?
I have the same issue also. Apparently it's a known hardware issue Contact OP for RMA
I'm using FreedomOS
i have the same issue OOS latest Beta.
Install the latest OOS stable and if it doesn't work, contact Oneplus and explain the problem. If it's a hardware problem they have to fix it (if you still have warranty).
****, I just noticed my camera has problems to start focusing. The whole picture strangely waves durning focusing. But it will focus after a couple of seconds.
I had this problem, and it nearly drove me to getting a new phone. It followed me through OS updates and many different ROMs. Not much help on the threads here, either.
My problem was that the camera would constantly try to refocus, and would never focus on the foreground...things in the background were clear, but nothing in the foreground. Videos were horrible, constant refocusing and blurring. Didn't work in 3rd party apps like check deposit on my bank app, Snapchat, etc.
I found a YouTube video of a hardware repair that seemed ridiculous, but it actually fixed the issue for me. It's not too hard to do if you don't want to wait for an RMA from OnePlus...but it literally involved sticking a staple between a magnet in the phone and the camera module. If you don't feel comfortable opening your phone up, I wouldn't attempt it, but my camera has been working perfect since I did this redneck fix.
here's a link to the video. Watch it first before trying, and if it seems like it's too much, you may have to do an RMA.
I didn't want to believe it was a hardware issues either, but this honestly did fix it for me.
Good luck!
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
Vaizen said:
Has anyone else tried @Redjax workaround. I'm going crazy. My camera focus problems are getting worse.
Also, has anyone of you tried a camera replacement. If so, which one, share the link.
I'm thinking on trying the staple mod first before ordering a replacement.
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This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
CoronaDabs said:
This problem drove me crazy. I replaced the camera 2 days ago and now camera focuses perfectly, I did try the staple mod before this but I would sometimes focus, but not all the time.
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Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
Vaizen said:
Yeah, I thought so. The staple mod is just a temporary solution. Guess I'll order a replacement. Could you share the one you purchased?
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I got you bud
http://www.ebay.com/itm/172403054111
CoronaDabs said:
I got you bud
http://www.ebay.com/itm/172403054111
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Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
Vaizen said:
Thanks mate. Finally got my replacement module and just installed it. Although it took forever to arrive and tearing down the phone wasn't as easy as YouTube makes it look, my camera is perfect again and I'm on love of my OP3 once again :good:
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Glad I could help
Got it fixed for free from service center
Jaymie1989 said:
Hey,
Anyone had or got issues with the rear camera not focusing?
It takes ages to focus and I mean 3+ minutes.
It won't do it when I tap on the screen either.
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I was facing the same issue from couple of months. It started after a system update, don't remember the version tough.
So visited the service center today, the people there already had info about this issue. They replaced the camera module free of cost, even after my phone warranty is over! OnePlus knew the problem and they are fixing it for free.
I got my OP3 serviced at Pune, India.
My OP3 camera auto focus suddenly stopped working back in September, and I couldn't use it since then because was not working.
.
But now, I installed the new pixel's 2 camera apk and suddenly the camera was working again PERFECTLY for a month but, now the autofocus stopped working again! I think it's definitely a software issue, do you know how to fix it again?
I sent an email to op support but because I've dropped it, the phone has some scratches on the corners and they didn't allow me to send the phone for a guarantee repair free and I just forgot about it and deal without using the camera for half a year
By the way I already tried twice to flash the device with the official rom wiping data and cache
Thank you guys!
Reasons of auto focus failure
fer_balboa said:
My OP3 camera auto focus suddenly stopped working back in September, and I couldn't use it since then because was not working.
.
But now, I installed the new pixel's 2 camera apk and suddenly the camera was working again PERFECTLY for a month but, now the autofocus stopped working again! I think it's definitely a software issue, do you know how to fix it again?
I sent an email to op support but because I've dropped it, the phone has some scratches on the corners and they didn't allow me to send the phone for a guarantee repair free and I just forgot about it and deal without using the camera for half a year
By the way I already tried twice to flash the device with the official rom wiping data and cache
Thank you guys!
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Click to collapse
I think the camera zooming motor is damaged. Oneplus 3 users may face some camera problems. There could be several reasons when the autofocus fails: scratched camera lens, camera motor failure, and circuit defect.