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The past 2 summers I've gone to the Philippines with my Sidekick 2 with an unlimited data plan.. However, each visit gave me a bill of over $700.. I remember the first summer I used the internet on my phone. So thinking that was the only reason why my bill was sky high I reverted to just text messaging on my second trip.. however, still a high phone bill..
This summer I plan on going back as well as visiting Europe this year. Now that I have an unlocked Dash with unlimited text and $5.99 T-Zones I hope my lesson is learned and I will just buy a sim card when I get there. However, if there is a chance that perhaps I can use my current plan to just make few phone calls, few texts, and even fewer web browsing, will I be in good shape? Lol or is that a dumb question should I simply buy a sim card over there? Thanks.
Best bet would be to ask the question on the T-Mobile forum of HowardForums http://www.howardforums.com/forumdisplay.php?f=52
Just ask about phone/data charges when abroad. I read there some time ago that it is also recommended to forward all calls to voicemail before traveling. Can't remember all the details - otherwise I would gladly supply information here.
Yes, buy a prepaid SimCard. There are sometimes deals where you can get a Phone and a simcard for the price of the prepaid card, depending on where you go. I got 4 brand new (crappy) phones laying around from those purchases. Make sure you dissable Cellular Data, otherwise you will run through your prepaid minutes in, well, minutes.
I try to keep it on the low and usually get like 500 minutes for 2 weeks of stay. Right now however, the Euro is very high, or the dollar low, depending how you wanna look at it, so don't expect minutes to be as cheap as here. A starter package with 100 minutes ist E15 (E for Euros). Calls within TMo Austria are free and E0.05 to landlines.
BTW, T-Mobile in Austria (will be) is the iPhone provider, that might be a place to buy it if you are interested (and want to spend E500 ~ $800), it should work here as well on TMo.
Almost forgot, You can look up phone rental places. They will rent you the phone, with or without Data and talk rates are lower as they don't use prepaid rates. You still pay per minutes you use but at a lower rate than prepaid usually goes for.
If you need data that is your best solution. I don't use data overseas as Live Search only works in US and UK.
Why dont you just add T-Mobiles International Option while you are traveling?
Because they charge you an arm and a leg (and a few toes of the other foot).
daleksic said:
Because they charge you an arm and a leg (and a few toes of the other foot).
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Click to collapse
Really, $9.99 to add it then guaranteed prices when you are overseas (depending on where you are going and how long you plan to stay you can "lock in" a preset amount anywhere from .34 cents per minute to 5.20 per minute). I was in France last year and locked in a .50 per minute rate which was far better then any pre pay I found. The plan activated when I left, and deactivated when I came back. Simple, no fuss no mess. I was very happy. I went from paying over $800.00 to less then $300.00 for the same amount of calls.
Bupahs said:
Why dont you just add T-Mobiles International Option while you are traveling?
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Click to collapse
That is what I did. I go to England and my phone works fine over there. It usually connects through Vodaphone.
I download, email and surf while over there and see no extra charges unless I call someone. It is one dollar a minute, but okay for short, urgent calls.
Pretty cool surfing my local home town news site while driving down the M4- I am a passenger of course, but still in the left seat, which can be disorienting....
rushless said:
....but still in the left seat, which can be disorienting....
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Click to collapse
Yeah, I never could get used to that, it just feels weird LOL
Anybody have any great tips or pitfalls for using Tilt2 while traveling? I will be in France and Portugal for 3 weeks and will need to call the states a bit.
BEFORE you travel, make sure you call ATT (800-335-4685) and activate International Roaming. NOT International Long Distance, which is only for calling from US to other countries (this is a very common mistake). International Roaming is NOT activated by default, so you must do this. But as long as you activate it, you should be fine.
Keep the number for ATT International Support (+1-916-843-4685) handy in case you have trouble (800 numbers don't work abroad). Even if you get no service on your Tilt, you can call the number from your hotel phone, and the ATT rep will call you back right away so you don't get big $$$ charged on your hotel phone. Its possible even if you activate international roaming that you will not have service due to issues on ATT's end, the system is far from foolproof. This happened to me the first time I tried to use my ATT phone in Japan. But usually a 5-minute call to ATT will get you fixed up. This was a one time occurance, never happened to me again on multiple subsequent trips to Japan.
Call from France and Portugal will be fairly pricey, $1.29 to $1.99/min (see below). You can activate World Traveller, which is $4.99/month, and discounts the rate to $0.99 and $1.29/min, and you can add/delete this feature whenever you want, so you can just activate if for the month you are travelling. Texts are $0.50 each to send (free to receive), which is a great way to communicate while travelling.
http://www.wireless.att.com/learn/international/roaming/international-roaming.jsp?wtSlotClick=1-0021N8-0-1&WT.svl=calltoaction
You will get charged the per minute rate whether you are sending or receiving the call. People calling from Europe to your phone will be charged as if making a long distance call to the US. People in the US will be charged as they normally would if you were in the US.
Another option if to SIM unlock your phone and use a local prepaid SIM card. Its often cheaper this way, but you will not have the same phone number. If you call ATT and tell them you are travelling abroad and want the unlock code, they will usually give it to you.
Most of what you need to know about international roaming is summarized on this thread:
http://forums.wireless.att.com/t5/International-Service/Personal-Experience-s-from-Customer-and-Community-Member-Updated/td-p/1440200
Also be aware that while you are abroad, you phone will act as if you were calling from a European cell phone, in terms of dial pattern. Calling to a number in France will be the same as if dialing from a France landline. Calling the US will require you to dial as if you were calling from a Europe phone number to the US. Dialing patterns can be determined at the site below. Also, the "+" key is your friend (see #4 on the webpage I linked directly above).
http://www.timeanddate.com/worldclock/dialing.html
European prices can vary quite a bit from country to country, and even within a country. My recommendation would be to spend less time in the expensive cities, and more time in some of the cheaper towns and countries. A couple of months on the beach in Portugal would be pretty awesome.
I'm assuming you're from the US? Have you considered a year in each place? You can get flights for $700, which I assume is a drop in the bucket to what you'll spend over the course of 2 years.
Thanks
Mediterranean Yacht Charter
Redpoint lists some good advice. I spent two weeks in Europe about 3 years ago, and had international roaming enabled on my Tilt (HTC 8925). It worked fine; came in handy when I ended up missing some flights due to delays. But the rates are certainly higher. I ended up with a phone bill about double normal, so be mindful of how much calling you do. You might enable international texts; I got a pkg of 50 I think when I went to Asia, which was cheaper than phone calls...
Hi...my issue with Wildfire is... It just hangs up/disconnects when im talking 1 hour. When the counter hits exacly 60 minutes it just hangs up and i have to re-dial the nubmer and stuff...
Rom change didnt help. T-mobile says its not a problem on their end either... Im bit lost with this as this is little but annoying thing when i want to make a lot longer phone call.
Any one ever met a issue like that?
Try re-flashing the radio
Sent from my HTC Wildfire using xda premium
If this is not a network issue on your end, then its a network issue on the recipients end. Some networks do seem to have this issue where a call disconnects at 59:59:59
(This happened to me on Vodafone India once - I had no idea why, but my mates tell me that this is apparently normal)
I found this. The solution was posted to a guy having similar issues with T-Mobile
The "official explaination"...
(1) The carrier wants to discourage long phone calls. Disconnecting after a fixed time makes long calls impossible and makes it difficult to hold a conversation when the customer has to constantly redial every hour or so.
(2) The carrier wants to take prevent you from using free night or weekend minutes. Remember that minutes are billed based on the time the call was INITIATED! Thus, if a call is placed at 6:58 AM on a Monday, the bill for the ENTIRE call is free if the customer has free nights, since the call BEGAN within the free nights time. However, by cutting all calls off at a single time (e.g., 7:15 AM), staggering the disconnects (e.g., 7:15 for some customers, 7:17 for others, etc.), the carrier forces the customer to REDIAL the number again, but now in the NONFREE billing time! The carrier can also cut off all calls after a fixed time to set a maximum number of minutes past the free nights or weekends time that the customer can use for free. For example, if the carrier cuts calls that have been ongoing for an hour, then the customer can only get 59 minutes for free past the 6:59 AM free nights boundary.
Its a bad explanation, it was discussed in 2002 Here
That seems logical.
Thank U for Ur answer. But the thing is... I bought 2000 minutes to have it spent on phonecalls with one number. Its my girlfriend number and we like to talk a lot... So...
T-mobile says "they dont do stuff like that" meaning they dont force disconnects at all. On my previous phone there was no problem with it.
About radio flashing... I did it few days ago. Fresh new SplashMod + radio+kernell+gapps
Talking to someone earlier, i was surprised to find out that some carriers in the US charge for incoming texts, so just out of interest ( and to find out if its cheaper elsewhere ) what do you pay per month to your mobile/cell carier and what do you get
to start the ball rolling, I am with 3 (UK) and i pay £15 a month sim card only deal "Sim 15" - i purchased my own phone independantly ), for that i get...
2Gb of data to use as i like ( either on the phone or tethered*)
3,000 Texts (sms) incoming texts are free
300 minutes call time to any landline or mobile/cell phone ( except premium numbers) incoming calls are free
2,000 minutes call time to any one else on the same mobile/cell network
*this deal is no longer current, new signups get unlimited data, without restrictions, and no fair use policy etc etc but are not able to tether, everything else is the same for new sign ups.
Pay to receive? You could really irritate people you don't like by sending them messages!
I got a Motorola defy for about half cost price on a 2 year contact. £10.50 a month for 100 mins and 500mb and unlimited texts (you can swap that for free land line calls etc). That's t-mobile but they don't do that deal now.
Sent from my Nexus 7 using xda app-developers app
The one plan.
Used up 45GB one month
Sent from my HTC Vision using xda app-developers app
I'm on pre-paid in Argentina...I've been using a offer where you pay AR$1( US$0,216) for unlimited internet/day .
I pay Rs. 250/month (~4.5 US$) for
1GB of data
250 minutes on any phone.
1000 National SMS's
Incoming SMS are free.
Incoming calls are free if I'm at my home network.
ebol, is your carrier TIM?
I'm from Brazil, my carrier is TIM, and I'm on prepaid.
I pay 0.50 Reais (something like 25 cents of the American dollar) for each day that I use the internet, 0.50 for each day that I text (after I send the first SMS I can send unlimited texts throughout the day), 0.25 cents for each call to other numbers in the same carrier, 0.50 for each landline call and something like 1.00 real for each minute when I'm calling numbers from other carriers.
Calling other carriers is a bit expensive, but it's okay though, I rarely ever have to call anyone with Twitter and Whatsapp
I Pay 45$ with Telus I have :
-Unlimited calls between 6pm to 7am
-Unlimited calls on week-end
-150 mins for day calls
-unlimited sms
-250mb data
Plans are very expensive in Canada because we only have 4 carriers.
Tele2
5$ I pay, using prepaid
I get 300 minutes to all operators in my country and 1GB of mobile data.
Unfortunately, they are probably shutting it down on 31 august cause its too cheap
Sent from my Droid RAZR MAXX using Tapatalk
Brazilian carriers
I came from Vivo here, where I paid about US$17 monthly to get:
"Unlimited" data; 3G velocity was about ~400kbps and VERY slow after a daily use.
10k minutes from Vivo to another one;
10k messages in the same way.
Messages and calls to another carrier are charged separately. And pretty expensive, also good to mention.
One time I spent about US$24 on messages to another carriers, when that occurred, I changed to Tim, where I get now for US$13 monthly:
"Unlimited" data for about US$0,24 per day of use; 3G velocity about 600kbps which is limited to 50kbps after a FEW mb of use, like 15mb or somewhat else.
Unlimited messages to all carriers at same price of Data; at least it seems to be unlimited.
About US$0,12 per call to another Tim phone.
Calls to another carrier phone are pretty expensive...
Also good to know that calls from Tim tends to go down after a few minutes of use, forcing you to call again and, with this, pay another US$0,12.
The signal in both are crappy, I live in Volta Redonda, which is located by 150km from state capital, Rio de Janeiro.
The Vivo carrier, when goes down, takes DAYS to get back on "foot" showing signal on my Smartphone, and the Tim one, simply doesn't give any signal in determinated areas of the city, and their merchandising claims to have covered all country with excellent signal, which is a lie.
thehitomi said:
ebol, is your carrier TIM?
I'm from Brazil, my carrier is TIM, and I'm on prepaid.
I pay 0.50 Reais (something like 25 cents of the American dollar) for each day that I use the internet, 0.50 for each day that I text (after I send the first SMS I can send unlimited texts throughout the day), 0.25 cents for each call to other numbers in the same carrier, 0.50 for each landline call and something like 1.00 real for each minute when I'm calling numbers from other carriers.
Calling other carriers is a bit expensive, but it's okay though, I rarely ever have to call anyone with Twitter and Whatsapp
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Click to collapse
No, I'm using Personal Argentina. Tim is not available here.
I'm on TMN from Portugal. I have a pre paid plan called "MOCHE" that gives me unlimited calls, messages and video calls between MOCHE users for 7.5€/month. I also have 1500 daily messages for any TMN user. I also pay extra 15€ for 1GB of internet (3G).
I pay 1.85 $US/ month
1.5 GB mobile data
Unlimited calls in my network
Incoming SMS and calls free
Life Ukraine
Send from my Atrix 2
My z551ml is having screen issues. One sees it on boot up, so it is most probably something with the framebuffer hardware.
I've initiated an RMA with Advanced Replacement (where they pre ship a replacement phone for US$25 + credit card hold until the old phone arrives). This is only offered on the z551ml, evidently.
Anyone have any experience with this?
So far I've tried opening a ticket online. This seems to be a lose, as they give themselves 48 hours to respond. So I phoned up the support number (which suspiciously doesn't have 'mobile' or 'cell phone' listed on their web page). The guy I worked with ran me through the process, hard reset, etc and issued me with an RMA number and provided the "Advanced Replacement" form.
Here's my timeline:
18 Sept - Opened up online ticket, told to expect response in 48 hours
18 Sept - Opened up phone ticket, gave me a RMA number, and line to online form to fill out for "Advanced Replacement", filled it out.
Received receipt saying they charged my CC for $25, and put a hold of $224 on it.
20 Sept - Late in the day. Got a email from the online ticket, saying I need to open up an RMA.
21 Sept - not seeing a charge on my CC. Phone up support. They say fill out another "Advanced Replacement" form. I do.
now seeing a $224 hold on my CC.
22 Sept - Online case not being updated. Phone up support again. They say they are not seeing my CC. I tell them I'm seeing the hold.
They say it will take them 24 hours to sort it out and that IF it is sorted out, it will be 5 business days for me to see a working phone (so like the 28th of September).
23 Sept - Found a email from ASUS replacement department in my spam folder asking about the part number on the Advanced Replacement form.
I respond with their info.
24 Sept - Get an email from ASUS Replacement department saying they are processing my form + Tracking number for next day FedEX.
25 Sept - Replacement phone arrives at FedEX.
28 Sept - I get replacement phone (a refurb).
So it took a grand total of 9 days to get my phone replaced using the expedited 'Advanced Replacement' process.
I just went through this on mine. My issue is due to a signal problem on SIM 2 in my house and I just got the replacement unit.Did the $25 deal. Just so you know, you get a refurbished unit in exchange which annoys me as we did buy new and aren't asking to have problems. We paid for brand new in the first place not refurbished so I feel I should get some refund back. It took about ten days overall because yes they take like 48 hrs to reply in between but one thing I liked is that you don't have to wait to send the old before they ship the replacement. In my case I used my Note 3 anyway but they shipped the replacement as soon as they generated the shipping instructions to me for the return of mine.
The other thing is in my case I'm not sure if this is a phone issue or carrier issue but it's an issue with my house and signal reception for phone calls on the two lines not being equal and calls dropping and not being sustainable on SIM 2. Unfortunately, already SIM 2 disappeared three times today for a brief period rendering no cellular connection which clearly would have dropped any active calls I was on. Not looking encouraging. But it does come back quicker than before so it's improved but still the same problem. In any event, I did have have a successful RMA though I may need a refund altogether at this rate. I hope not.
Sent from my ASUS_Z00AD using XDA Free mobile app
babsk said:
I just went through this on mine.
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Thanks for the reply. How old was your phone? I bought mine in July and isn't returnable through Amazon, unless I make a special case for it.
I'm getting miffed that this is probably going to take 2 weeks. The length of time it is taking for me to get a working replacement is bothersome. I've had a google nexus phones and tablets and google always cross shipped quickly for free, minimizing the time I had without a working phone, to like three business days.
I'm disheartened.
ASUS seems to think that the ZF is a phone for people that don't actually need their phone.
My phone was newer than yours. Bought it 8/9/15 through Amazon. So actually if I do need to ultimately return it, I wonder if I am in the same bind as you, that it's not returnable through Amazon because it's already past that timeframe. Well, I am going to AT&T on one last attempt today to get another SIM 2 card again although I already did that before. But now I have discovered that my house is NOT the only place that I have reception problems on. It's my general area too. I'm on vacation this week, so at least now is a good time for me to be testing this all out to really tell, and yesterday while about 3 miles from my house but within my township, I tested a call on my second line, and the call dropped. My primary line, SIM 1 was no problem and never is. I also tried several times in the morning before I left my house to even make calls from my second line and could not get a cellular connection, and this is a part-time business line, so obviously I cannot keep this phone and it has to go back. I emailed ASUS and sent a screen shot showing them the second SIM slot blanked out. I get error messaged all the time that it can't find a cellular connection. But then like when I'm in most any other place but my house or near my house-it's okay. However, now I did experience that it's also other spots in my area, and I live in the suburbs of a major city, , where coverage is never a problemso that's a real issue. It's obviously the device as a whole and the second SIM slot is 2G data only-you'd think that shouldn't matter for phone calls only, but why is that the slot not working for me reliably then? Meantime-I haven't heard back yet from ASUS as they are in their 48 hour repsonse window, which yes, is annoying. Because I have another phone I can pop my SIM into if I need to for my business line, I at least can receive my business calls so that they don't drop, not everyone has that opportunity while they are waiting things out. 48 hours is a lousy response time. Later today I'm still going to get another SIM card, but I basically at this point am pretty certain I am going to have to to return the ZF2 to Asus. They can't diagnose why it won't work. I might ask AT&T but then again, this is already taking hours of my life for something that should just plain work.
Sent from my K010 using XDA Free mobile app
Update. Got a new SIM card. It doesn't help the issue. I just got home and tried to make a call and it dropped. It also wouldn't let me check my voicemail. AT&T rep today told me it must be the 2G slot and the towers near my house must be very upgraded and not getting much 2G and that this yes, would affect phone calls too. This really ticks me off though because then why should ASUS sell a phone where the other slot is potentially not going to work for US based customers who have 3G and higher networks? This is a waste of my time. Now I have to go through ASUS and explain that they have no right selling a phone that I can't get calls to my 2G slot on. I just started picking up business too. But I was getting calls in other places during my return time window with Amazon and not on calls at home yet but it started to pick up in late summer. and I am losing money I bet. .Even if it lets me call, the calls drop.I.have had no coverage in SIM 2 for almost 45 minutes now. That is just outrageous. Uhm-- Not usable at, totally worthless. Seems I live in a very upgraded area. Too good for this phone's second slot. And NO response from ASUS yet. Well the phone is history and going back and they better give me my money back.I have documented trips to AT&T and chat sessions too. I'm so glad I got the SIM 1 card re provisioned back to the Note 3 and kept it that way when I needed to use the Note 3 while waiting and wanted LTE back. Bummer.I really wanted to keep this. I like the phone otherwise. I really do. I'm disappointed.
Sent from my ASUS_Z00AD using XDA Free mobile app
The ultimate update: Amazon came through for me. ASUS of course wasn't going to refund my money back to me. I was out of my return window with Amazon but I had no way of knowing I was going to have phone call reception problems a month later since I wasn't having them earlier in other locations. But I emailed Amazon today and explained all my efforts and they agreed my situation was extenuating and they granted me an exception and they allowed me to return my Zenfone. It went back today and I was already issued a full refund back to my card. I shipped it off promptly too. The thing is history. It got worst as time went by on that SIM 2, and all because my area obviously is upgraded, so clearly that is a bad move on ASUS' part to have made it a 2G slot. I just am so thankful that Amazon made an exception. See-at first I got calls okay because my full-time job location is a good 30 miles west of where I live so not as upgraded, so of course coverage is different, and calls to my part-time business were coming to me during the day, not later in the evening like when I'm home, so of course, how would I know that my home was a problem area until the one time I got a call and it didn't work, and now that things are picking up and I DO need to speak to people in the evening, it IS now relevant. But during the return timeframe window, I would not have yet detected that. Amazon thankfully recognized the validity of all of this and my two trips to the store to get a new SIM card and all my on line chats with AT&T tech support and so as well as getting a whole replacement phone to try to resolve this issue that obviously is unresolvable. In fact, my issue got even worse with the replacement phone and new SIM card. So the phone is gone and I'm back to two phones and I'm looking at getting that dual SIM Blu Pure XL although I admit I am now gun shy after the Zenfone2 experience. Of course I now know to be vigilant and return immediately so I might risk the Pure XL after all although it will require another trip to AT&T to get another micro SIM since I now have to get a nano SIM for my Windows phone for my second line and then if I get the Pure XL, get the second SIM back to micro. This stuff never ends!
Sent from my K010 using XDA Free mobile app
Buying it from Amazon does help.
Yes it is a good thing indeed! And I opted to not change SIM cards around. I'm using a cheap Alcatel One Touch-the original phone I got as the second line until I decided to have two high end ones. So at least no more trips to AT&T hopefully. Problem is that the Pure XL is now delayed so I am two phoned a while longer. I do like My Note 3. It's a good phone so at least it's getting more use in the meantime.
Sent from my SAMSUNG-SM-N900A using XDA Free mobile app
Did any of you have an unlocked bootloader? Just curious if ASUS cares...
'busa said:
Did any of you have an unlocked bootloader? Just curious if ASUS cares...
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For once no. Sorry I couldn't answer that for you.
Very bad experience going through Advanced Replacement of Zenfone 2
I did a mistake of buying Zenfone 2 for CAD 400+ including taxes. It used to become extremely hot but I ignored it. Then after 10 months of use the screen started to flicker and started having vertical stripes. I tried to use Asus Advanced Replacement program. The agent sent me information asking me to provide my credit card information to put a hold on my card. I did and they put a USD 400 hold. A day later I received an email that I should resubmit my card information as the agent was not properly trained and provided wrong information.
I contacted customer service to avoid having double hold on my card, the agent told me NOT to resubmit the credit card information and ASUS will fix it on their end. For several days nothing happened with several calls to ASUS. At the end of the week, one agent investigated to resubmit my information. I did and it did work but guess what?
They sent me a replacement phone which has exactly the same issue of screen flickering with vertical stripes out of the box. Really bad quality control by Asus Canada (they shipped the unit from their Markham office). Any way I sent my original phone back to remove hold on my card and contacted Asus again for issues in the replacement unit.
Asus this time asked me to offer cross shipment that is I send the phone by Fedex (paid by Asus) and call customer support to provide the tracking number. Asus would send another phone before receiving the phone I sent. I did call them and provided the tracking information and Asus agent was able to verify it on Fedex website
As of today, Fedex website shows that Asus have already received the unit. However they have not shipped the replacement from their side (breaking their contract). I contacted several times to Asus and each person told me a different story. The last agent told me that they will ship the unit within 48 hours and she has not seen in my case anything about the tracking information. Does this means that previous agents did nothing? And why 48 hours after receiving the unit, it was supposed to be cross shipment.
Over all
Very bad customer service and untrained agents at Asus based on this experience
Very BAD quality control as the first replacement unit was faulty out of the box.
The original unit did not worth CAD 400+ at all
junaidasim said:
I did a mistake of buying Zenfone 2 for CAD 400+ including taxes. It used to become extremely hot but I ignored it. Then after 10 months of use the screen started to flicker and started having vertical stripes. I tried to use Asus Advanced Replacement program. The agent sent me information asking me to provide my credit card information to put a hold on my card. I did and they put a USD 400 hold. A day later I received an email that I should resubmit my card information as the agent was not properly trained and provided wrong information.
I contacted customer service to avoid having double hold on my card, the agent told me NOT to resubmit the credit card information and ASUS will fix it on their end. For several days nothing happened with several calls to ASUS. At the end of the week, one agent investigated to resubmit my information. I did and it did work but guess what?
They sent me a replacement phone which has exactly the same issue of screen flickering with vertical stripes out of the box. Really bad quality control by Asus Canada (they shipped the unit from their Markham office). Any way I sent my original phone back to remove hold on my card and contacted Asus again for issues in the replacement unit.
Asus this time asked me to offer cross shipment that is I send the phone by Fedex (paid by Asus) and call customer support to provide the tracking number. Asus would send another phone before receiving the phone I sent. I did call them and provided the tracking information and Asus agent was able to verify it on Fedex website
As of today, Fedex website shows that Asus have already received the unit. However they have not shipped the replacement from their side (breaking their contract). I contacted several times to Asus and each person told me a different story. The last agent told me that they will ship the unit within 48 hours and she has not seen in my case anything about the tracking information. Does this means that previous agents did nothing? And why 48 hours after receiving the unit, it was supposed to be cross shipment.
Over all
Very bad customer service and untrained agents at Asus based on this experience
Very BAD quality control as the first replacement unit was faulty out of the box.
The original unit did not worth CAD 400+ at all
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Click to collapse
What's with the duplicate post?
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