Hi...my issue with Wildfire is... It just hangs up/disconnects when im talking 1 hour. When the counter hits exacly 60 minutes it just hangs up and i have to re-dial the nubmer and stuff...
Rom change didnt help. T-mobile says its not a problem on their end either... Im bit lost with this as this is little but annoying thing when i want to make a lot longer phone call.
Any one ever met a issue like that?
Try re-flashing the radio
Sent from my HTC Wildfire using xda premium
If this is not a network issue on your end, then its a network issue on the recipients end. Some networks do seem to have this issue where a call disconnects at 59:59:59
(This happened to me on Vodafone India once - I had no idea why, but my mates tell me that this is apparently normal)
I found this. The solution was posted to a guy having similar issues with T-Mobile
The "official explaination"...
(1) The carrier wants to discourage long phone calls. Disconnecting after a fixed time makes long calls impossible and makes it difficult to hold a conversation when the customer has to constantly redial every hour or so.
(2) The carrier wants to take prevent you from using free night or weekend minutes. Remember that minutes are billed based on the time the call was INITIATED! Thus, if a call is placed at 6:58 AM on a Monday, the bill for the ENTIRE call is free if the customer has free nights, since the call BEGAN within the free nights time. However, by cutting all calls off at a single time (e.g., 7:15 AM), staggering the disconnects (e.g., 7:15 for some customers, 7:17 for others, etc.), the carrier forces the customer to REDIAL the number again, but now in the NONFREE billing time! The carrier can also cut off all calls after a fixed time to set a maximum number of minutes past the free nights or weekends time that the customer can use for free. For example, if the carrier cuts calls that have been ongoing for an hour, then the customer can only get 59 minutes for free past the 6:59 AM free nights boundary.
Its a bad explanation, it was discussed in 2002 Here
That seems logical.
Thank U for Ur answer. But the thing is... I bought 2000 minutes to have it spent on phonecalls with one number. Its my girlfriend number and we like to talk a lot... So...
T-mobile says "they dont do stuff like that" meaning they dont force disconnects at all. On my previous phone there was no problem with it.
About radio flashing... I did it few days ago. Fresh new SplashMod + radio+kernell+gapps
Related
Anyone else order from MPD and still not got a connected SIM? I received the phone last Wednesday, they advised 48 hours, but still no connection. I can't phone them as it's under my husbands name, and he is away on business until Friday. Just wondered if anyone else is still in this position?
me too, i got mine on friday and also requested a number transfer from o2, still nothing yet.
Phoned them on friday and they said that it would take a few days.
MPD are useless, ive seen more trouble come from using them than any other company.
I personally have had a nightmare of a time pre-ordering the desire from them.
When we phoned them on Thursday, they said to give it 48 hours as they usually dont send the sims out with the phones, they take a couple of days to process according to him, then obviously it was the weekend.... Just spoke to them on web chat and they said there are problems with the Tmobile system they use, and if its not done in 24 hours to phone them.
So I'll be speaking to them tomorrow morning then
Dear me, suppose thats the price we pay for being cheapskates!!!
madmossy said:
MPD are useless, ive seen more trouble come from using them than any other company.
I personally have had a nightmare of a time pre-ordering the desire from them.
Click to expand...
Click to collapse
agreed might end up waiting next week for 3 to stock these unlocked @ £350.
have you had an update on this, still waiting here?
ive not had any update, and need to wait for nap-time at home to phone them (my 2.5 year old objects to me being on the phone when he isnt).
phone still isnt connected though
I got a Voda contract with them, my Desire came Wednesday morning, so today is day number 6 of not being connected. They said it will definitely be done by 12 today (which it won't be), so I'm gunna ring them then, and tell them I want a refund
just spoke to them, theyre doing the rest of them today she said, about 100 left to do.
eta: she said leave the sim out the phone, then around 7pm put it back in and it should work
If you're having problems with MPD not connecting you to T-Mobile, just do what I did and speak directly to T-Mobile...
I received my phone last Friday with the SIM included. I contacted MPD on Saturday about the connection since at this time I was still only able to make outgoing calls, and not text or use mobile Internet.
I was told the same as others on here regarding the demand problems had caused them to just get the phones out as fast as possible without pre-registering the SIMs...
By Sunday afternoon nothing had changed, so I just phoned 150 and spoke to T-Mobile directly. The first general customer services guy took a few details and then transferred me to the connections team, and they just asked me for the number again, my name/address (I had already been set up this far on the system it seemed - my DD details were all present already too). All I then had to do was confirm the tariff I was on and an hour later everything worked. All in it took about 10 minutes on the phone to sort.
I'd recommend those still not connected just do it yourself...worked for me.
i would do if the account was in my name, but its in my husbands name who just happens to be in singapore right now on business - brilliant timing!
Had to go on web chat this morning to get it connected, and it's now working as it should.
They also confirmed in-car chargers will be sent this week
Hi,
Just as rodhull said, i phone t-mobile up directly without even thinking about MPD, they took some details and hey presto its up and running.
If you are porting your number and make sure you tell your new network, T-mobile had no idea, i was porting my number even though i told MPD.
Oooooooooooooo the desire is fast, i love it already and owned for like 1day.
Goodluck all.
Hello all, I have had an Sprint Airwave since 2009! It was a Samsung! I was having phone connection issues so I called and was sent a new one! Ever since I got the new one,I have had a major text messages issues! On average, anyone that I send a text message to receives it at least 50 times, or at least 60 times. I called Sprint customer support on this issue and they are, apparently aware of it! I have a Brother in law that has the same airwave, my new one, for about a year, and has had the same issue. So I am posting this to see if anyone else is having this issue? If so have you called Sprint? And what have they told you?
Old airwave SAMSUNG
New one Airvana, just search for it on youtube!
Hope I can help, or you can!!
Thank you for listening!!!
My dad has an air rave and he's the only one that sends and gets multiple messages
Support TrevE !!
The Airave's are garbage. They sent me one, and i used it for three days and couldnt stand the problems. Texts wouldnt go through or come in, the phone would constantly be switching from that to the regular tower, it would HOG my internet bandwidth even when I wasnt using it. Since then, its been sitting in my closet.
I've had the airaive for years. EVERYONE has the text message issue.. it says not sent but actually sends 5 million times. Restart the airaive or reboot your phone. Like pull battery or normal restart.. I hate the POS. its just a placebo effect
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
Most recently, I can't get text messages from certain numbers. Yeah yeah, it's just texts, but in this day and age, I need to be able to receive text messages. I've missed work meetings, notices from the baby sitter, friends visiting from out of town, etc. Some of my friends have stopped inviting me to do things because it's too big of a pain to just send a text to everyone and then remember to call me.
Here's the real problem: Sprint won't do anything about it. I've had at least 3 escalated service tickets. I've spent at least 10 hours on the phone with customer service and tech support. Each time, they tell me they'll get back to me in 48-72 hours and they never do. When I call back, they tell me that they need to create a new ticket and it will be another 48-72 hours.
Today, the customer service rep told me that I needed to go into a Sprint store and have them look at the phone. I spent $5 in gas and 2 hours out of my work day to go down there and have a very sympathetic associate tell me that there's nothing wrong with my phone, it's a network problem. We spent the time testing my phone, and transferring my number to a different phone and trying it that way. (It didn't work.)
What can I do? Is there legal recourse? Can I take Sprint to small claims and get out of my contract? They've already told me that if I just end my contract and don't pay their outrageous fee that they'll just send my account to collections.
Thanks for any advice.
Know anyone who can take over your contract? I did that with USCC to avoid an ETF.
price1869 said:
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
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Click to collapse
I feel your pain. I've complained about missing calls/texts since I got the phone. I was promised it would be fixed with an update "any day now" for 2 months. I filed complaints against with with the BBB but nothing has worked to get me reliable service. I use my phone for work calls/txts and can't afford to miss things. I thought I would be in a better service area when I moved from WI to CA at the end of October, but I'm still experiencing the same very poor service. I'm living in a much more populated area but yet I'm roaming ALOT. My wife's phone (Nexus S) has the same issues as my ET4G. Constantly being in Roaming causes our batteries to get hammered, we're lucky to get 16 hours on a full charge.
Since we're constantly roaming, I've called Sprint and they still won't let us out of our contract without paying the ridiculously high ETF fee. They say we're in a "Good" coverage area. I've since started downloading movies to my phone and encouraged my wife to stream Netflix as much as possible. We hit 20gb of 3G Roaming Data last month... I hope it costs them a pretty penny for the data.
-Daryel
price1869 said:
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
Most recently, I can't get text messages from certain numbers. Yeah yeah, it's just texts, but in this day and age, I need to be able to receive text messages. I've missed work meetings, notices from the baby sitter, friends visiting from out of town, etc. Some of my friends have stopped inviting me to do things because it's too big of a pain to just send a text to everyone and then remember to call me.
Here's the real problem: Sprint won't do anything about it. I've had at least 3 escalated service tickets. I've spent at least 10 hours on the phone with customer service and tech support. Each time, they tell me they'll get back to me in 48-72 hours and they never do. When I call back, they tell me that they need to create a new ticket and it will be another 48-72 hours.
Today, the customer service rep told me that I needed to go into a Sprint store and have them look at the phone. I spent $5 in gas and 2 hours out of my work day to go down there and have a very sympathetic associate tell me that there's nothing wrong with my phone, it's a network problem. We spent the time testing my phone, and transferring my number to a different phone and trying it that way. (It didn't work.)
What can I do? Is there legal recourse? Can I take Sprint to small claims and get out of my contract? They've already told me that if I just end my contract and don't pay their outrageous fee that they'll just send my account to collections.
Thanks for any advice.
Click to expand...
Click to collapse
It states in the contract that service is not guaranteed 100% of the time and that network issues and device defects do not factor into that.
I've seen this issue before and it is indeed something in the network, if two different devices are exhibiting the same issue.
If you don't mind me asking, where are you located?
Do you have a discount on a family plan? You can get the etf fee waived if so.
I've had customers with this issue that have had similar problems getting it resolved, and a new phone fixed the problem. Since that clearly isn't given your description, I have a few suggestions.
1) try adding the numbers that can't text you to your blocked ptn list on sprint.com or through the phone. Once they are added, wait a few hours and remove them. Totally a shot in the dark, but worth a shot.
2) try enabling tight integration with Google voice. If they text you at your number once it's integrated with Google and the texts still don't work, the problem is on their carrier's end.
Sent from my SPH-D710 using xda premium
Fix for possible Sprint Google Voice integration issue?
I have had the same problem with sending & receiving texts since 11/2011. My Sprint # is integrated with Google Voice & somehow a few of my contacts ended up being marked as spam. Spam doesn't get routed to the native SMS, it is in the GV spam folder. Mark them as not spam & they will come to your inbox. Another issue may be in the contact's individual GV settings. Check to make sure they are not being blocked & that the boxes for sending their communications to your phone are selected in your GV settings for the contacts in general as well as individual contact settings on at www.google.com/voice
Use google voice for texting. It runs through the internet instead of sprint so it works. I don't have many problems with texting normally, but I use voice 50% of the time because its 100% reliable.
I have the same issue. With ALL my contacts from Verizon. The issue got assigned a "case number" by Sprint. That was 48 hours ago...still waiting. So frustrating.
Sent from my SPH-D710 using xda premium
revamper said:
Use google voice for texting. It runs through the internet instead of sprint so it works. I don't have many problems with texting normally, but I use voice 50% of the time because its 100% reliable.
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Click to collapse
Though a bit of an annoyance when you suddenly realize you've missed a text/call, this is what I do. Whenever my phone is being sloppy I always check everything through Google Voice.
I've said it before: Google Voice integration (being able to use my Sprint number as my Google Voice number; http://www.google.com/googlevoice/sprint/) is the only reason I'm still with Sprint and haven't jumped to a provider with more reliable/faster network.
Just to let everyone know you cant dial international unless you dial 0 and bill it to you sprint account if you have this setup.
Some things I would try personally:
don't try and install root until all this is over
go to the contact list and export it to your external sdcard, I think it's a vcf file
remove sdcard
full odin factory flash to eg30
through the phone, do a full wipe back to factory
after that I would let the phone update itself to el29
create, on a computer, a new test gmail account and when the phone asks for your gmail, use the new one for troubleshooting purposes
call sprint on normal phone and tell them to fully reset your account and walk you through reprovisioning the phone
TURN ROAMING OFF
have someone text you that previously you couldn't receive texts from before
try texting yourself
You've done other things with google voice already. With the new email account, you can test if texts get through with a fresh account. That's to check if maybe some unknown setting in your original google account might be interferring. There have been some texts with myself and other people that simply fell into the black hole and I never received them or the other person never got them. The same thing has happened to google voice texting too so that's not perfect either.
Same problem here. Missed important calls, missed text, only to find out later after I receive a voicemail notification from a missed call. Text, well, you never find out about them...I called and *****ed about it myself, and I got the same response to take the phone in to a store, because it's probably an "antenna" issue, which we all know it's not.
Please let us know if you find a way out of etf , or whatever the solution may be. (Good thing I have my work blackberry from T-Mobile on me that always works...)
Sent from my SPH-D710 using Tapatalk
** UPDATE: Both of these problems (ringing, auto-answer @ VM) have been reproduced on my wife's phone as well... that's 3 SGIII's.
Got this phone on black Friday and am on my 2nd one already (Same exact probs with both). I have had at least 10 phones with Sprint at my current address/location (Richmond, VA) and have never had service or call issues until the GSIII. Had HTC Evo 3d before this, HTC EVO, HTC Touch, Touch Pro, Sanyo 6400, etc, etc...
I am able to reproduce a 25-35% missed call rate in which the caller goes to VM (after ringing and ringing) and my phone does not ring or notify me that a call has been missed... no indication other than a VM appears a few seconds (or minute) later... if a VM was even left.
I consistently have a 3-4 bar (84-87dBm) signal quality/strength.. and even 5 or 6 bars at times while at my location.
The next problem is that on at least 4 separate occasions a caller has called my phone, it never rings like explained above, but this time the caller hears 2-4 rings and it sounds like I pick up and answer... the caller can hear my side.. my mic.. but I have no idea they are even calling. After they are done screaming or talking at me.. I get a Voicemail of them doing so. This is the 2nd phone that is doing this, mind you.
I have searched and searched for this problem with no good results:
I HAVE DISABLED ALL AUTO ANSWER FEATURES, S Voice, and shaking gestures.. all of that. I also DO NOT use a headset in which most auto-answer threads revolve around. In short, it hasn't helped.
Both phones were stock with the Sprint OTA. Android 4.1.1, Kernel 3.0.31-329968.
I have been to the Sprint store multiple times in which they couldn't reproduce the problems.. but I was armed with a video of the call failures.. so they swapped me out to my 2nd SGSIII that hasn't performed any better. I have also been on Sprint Support chat 4-5 times now in which my network area is OKAY and have been through 3 or four factory resets and/or reprograms (Ya, I saved the MSL!) and the problems persist. Sprint is going to be sending me an Airave, but that doesn't provide any comfort that the problems will not happen in other places. Maybe a new ROM can help? Has anyone seen or reported these problems? What are the chances of having 2 bad phones exhibiting the same problem?
While this phone certainly made me cream my pants at first, now that we are married, it's like a bad hangover or something. Might have to switch back to HTC products.. never had a prob with them. This is my first posting, but I have been browsing and ROMing with XDA-Dev for like 5-6 years without an account.. it's the first thing that I can't find an answer for!
EDIT: Forgot to say that I don't have a bunch of crap installed other than the normal trusted GAPPS (No GVoice) and similar.. I'm privy to the crap out there.
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
dante32278 said:
Update PRL and profile, if it doesn't work ask for an airave from sprint.
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
PHAZED999 said:
Ya, updated PRL and Profile many times and had it pushed OTA by Sprint while on support chat. Have an airave coming, but going to be sending it back.. it is not isolated to my home.. so I don't need this kind of thing to happen at anytime, anywhere. I am going to be threatening with a FCC and BBB complaint citing privacy concerns to cancel my service without an ETF tomorrow morning in person at the Sprint Store. On my phone, and my wifes phone, known and unkown callers are being given a one-way "line of communication" to our phones without our knowledge instead of being directed to VM. This part of service is purely on Sprints side and has nothing to do with the phone. I suspected there were problems on my other phone before the GSIII but couldn't ever prove it and was quite a bit more sporadic than it is now. Now I have video of it happening 6 times on two different phones within a 20 minute period. Unacceptable. Off to Verizon I go after over 10 years with Sprint.
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Click to collapse
I'm having the same problem with my gs3,and my wife's gs2. Happens anywhere. No rhyme or reason. It also started happening to ore members of my family. Did everything you did. Sprint has no idea,or at least is denying any wide spread problems. Any updates or is your phone still doing this?
Counting down the hours until I can load up speedtest.net with my T-Mo sim instead of Telcel in Mexico. I know it's not going to be fast, but I want to see what speeds I get. Hopefully this data thing shakes up the whole mobile industry. Anyone else planning on kicking the tires on it as soon as it's live?
edit - I called yesterday to activate the service on my line. I was told to restart my phone and it would take effect immediately. I waited about 15m and restarted. Ran a speed test, got texts saying I owed 50USD, then one for 100USD very quickly. I called back and was assured the texts were not accurate and that the data was free, not to worry. In the course of just running speed tests I racked up $400 of charges. Apparently today they are saying the feature won't go active until the 27th, even though I called early to activate it.
If you have or are going to call early get names and badge numbers and note the time. Hell, record the call if you can(inform the person you are recording...or don't the laws don't matter to me). Personally, I'd wait til after the 31st, then call in and double check. They are looking in to removing the charges from my account, and I think they probably will, but it's still a shock. Best to avoid the problem if you can help it.
I will keep this post updated to let everyone know if I was able to get the charges resolved. Feel free to add any experiences you may have had.
edit 2 - The rep called back (3-4hours later) and was able to get the charges removed AND activate the feature going forward. I applaud T-Mobile for doing that so quickly. I would still caution anyone activating this feature before the official rollout to be very wary of making sure it is actually activated and noting the time and who you speak with.
Just activated the service with a call to 611. Turned off my phone, restarted it. Enabled data roaming. I was surprised it popped up as 3G. Immediately ran speedtest.net. I am getting between 4-6Mbps down and around 0.4Mbps up. This is a lot more than I expected to get. My location is Mexicali, Baja California Norte, Mexico.
I nearly had a stroke as after the first test I got a text saying my international data roaming charges had hit $50, then 10 seconds later another saying $100. I called 611 again and they confirmed it was an issue, but I would not be billed(or be responsible for) that amount. I ran the test again, this time filming it. The video should be up on Youtube shortly. You can see where I get another SMS saying I have hit $200 in charges.
What are others finding on their speeds and what are your locations? It will be interesting to see what people are getting. I will update this post with the Youtube URL once it's up.
muqali said:
Just activated the service with a call to 611. Turned off my phone, restarted it. Enabled data roaming. I was surprised it popped up as 3G. Immediately ran speedtest.net. I am getting between 4-6Mbps down and around 0.4Mbps up. This is a lot more than I expected to get. My location is Mexicali, Baja California Norte, Mexico.
I nearly had a stroke as after the first test I got a text saying my international data roaming charges had hit $50, then 10 seconds later another saying $100. I called 611 again and they confirmed it was an issue, but I would not be billed(or be responsible for) that amount. I ran the test again, this time filming it. The video should be up on Youtube shortly. You can see where I get another SMS saying I have hit $200 in charges.
What are others finding on their speeds and what are your locations? It will be interesting to see what people are getting. I will update this post with the Youtube URL once it's up.
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I will run a few tests also when I take my 900T to the UK. Good feedback thanks.
The video is now up. Damn Youtube has been a pain in the nuts today, took 3 tries. I finally had to use the https uploader.
https://www.youtube.com/watch?v=4F-2h8q0Mc0